Service History 229 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Blanco, TX 78606

Andrew

Job Details: 02/06/2023

Arrived on site and replaced previously diagnosed elements(LR and RR). Unit now working as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78703

Leonardo

Job Details: 02/06/2023

Arrived on site to test unit for upper rack falling. Test unit and found both left and right tracks broken. Replaced both tracks test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78744

Matthew

Job Details: 02/06/2023

Arrived onsite for dishwasher giving float switch error code. Upon arrival inspected unit. Found water in overfill tray. Cleared tray and tested unit for leaks. Did not find ant signs of leaking. Spoke to customer and found that home has water softener but also excess detergent is being used. This is causing an over sudsing condition and spilling into the overflow tray causing the error to trigger. Instructed customer on detergent reduction use due to softener. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED6230HC2

Near Austin, TX 78738

Kevin

Job Details: 02/06/2023

"Arrived on site and found customer experienced cycle not changing Or displaying run time estimates on user interface. Cycled power on dryer and after resetting it cycles are displaying properly. Did not find any error codes confirmed airflow is good and dryer is heating normally, job complete"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Spicewood, TX 78669

Kevin

Job Details: 02/06/2023

"Arrived on site and found icemaker has failed again, and water line is blocked by ice. Cleared water line with steamer and replaced icemaker again. Documented with techline for repeat part replacement within 90 days. SR 7735099010"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Kyle, TX 78640

Kevin

Job Details: 02/06/2023

"Arrived on site and inspected dryer and found it is working normally. Customers question was regarding steam refresh does not have any steam options. This is because on this cycle steam valve is always going to be working. Other settings have steam options and although this shows steam off the icon is just misleading. Dryer is operating normally, job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Kyle, TX 78640

Kevin

Job Details: 02/06/2023

"Arrived on site and inspected dryer and found it is heating but there is no airflow showing on meter, removing vent hose from rear of dryer corrects airflow. Recommended to homeowner that vent to the exterior be cleaned/cleared by a service before dryer is used again, job complete. Took picture"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Driftwood, TX 78619

Andrey

Job Details: 02/06/2023

"Arrived on site to test unit for low flames, tested unit found low flames, inspected regulator and found it not converted to LP, converted regulator tested unit, unit now running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS

Near Leander, TX 78641

Maurice R

Job Details: 02/06/2023

Arrived on site for dishwasher not drying properly. On inspection found that there was no heat from the heating element. Did a amp draw and there was zero amps. Inspected the heating element and found it was burned on the right side in the back. Replace the heating element and tested unit. Unit is operating as designed and no water leaks detected.

We serviced a

WHIRLPOOL OVEN

Model KOCE507ESS20

Near Driftwood, TX 78619

Andrey

Job Details: 02/06/2023

"Arrived on site to test unit for damaged door, tested unit found dent in MW door, replaced front door panel, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Canyon Lake, TX 78132

Andrew

Job Details: 02/06/2023

Arrived on site to test unit for not cooling. Found start device clicking but not turning compressor. Replaced start device(W10873801) and run cap(WPW10350564) from truck stock. Unit now working as designed. Advised to place bottle or glass of water in FC and when frozen over to use unit. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near New Braunfels, TX 78130

Andrew

Job Details: 02/06/2023

Arrived on site and installed previously diagnosed chute and ice bin after verifying parts were needed. Unit working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78747

Leonardo

Job Details: 02/06/2023

Arrived on site to test unit for door falling to fast. Test unit and found both springs and bushings and pads broken. Replaced parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Moody, TX 76557

Jonathan M

Job Details: 02/06/2023

Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that they had attempted to change the temperature setting on the user interface and that changing the setting by 2? caused the refrigerator not to cool properly. Check the temperature of the refrigerator section and found it at 38?F. Customer advised that earlier in the morning the temperature was at 30?F and only increase in temperature because they opened up the doors to allow things to thaw. Ran unit through diagnostics and found that damper control opening and closing as designed. Checked the thermistors and found then within range. Went ahead and replaced the user interface and advise the customer to call back if any other issues persist. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Moody, TX 76557

Jonathan M

Job Details: 02/06/2023

Arrived on site for dishwasher that will not close. Inspected unit and work area. Customer advised the unit will shut the door but that it is hard to close. Found the door not aligning properly due to the leveling of the unit. Re-leveled the unit and found that the door was open and close as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Austin, TX 78747

Luis

Job Details: 02/06/2023

"Arrived on site customer unloaded unit,found compressor not running however unit is cold in freezer and fresh food section ice bin full with solid good ice,ran diagnostics frost forming on evaporator replaced main control"

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Liberty Hill, TX 78642

Kimo

Job Details: 02/06/2023

"Arrived onsite for Built in microwave drawer style, that will not close properly. Upon arrival, I inspected the unit and found that the mounting screws were stripped out And that the chassis for mounting face was a bit twisted, causing the door not to engage properly with the switches, causing it not to close. She was caused by installation error customer to contact installer to have issue resolved. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Liberty Hill, TX 78642

Kimo

Job Details: 02/06/2023

Arrived onsite for a DW that is not completing the wash cycle. Upon arrival I performed a diagnostic cycle and was not able to reproduce the failure. Due to the seemingly intermittent nature of the issue I replace the control. I then advise the customer on rice aid and detergent using. I tested the unit several more times and found unit operating as designed. Job complete

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Temple, TX 76501

Tyler

Job Details: 02/06/2023

Arrived on site for refrigerator not cooling properly. Upon arrival found temps at 37/0 (actual). Found compressor amps at 0.8 and all fans running. Found healthy frost pattern on coil but found misplaced thermistor as well as power cord not secured properly in outlet and causing a loose connection. Found thermistors ohmed within proper ranges according to temps. Informed customer of findings and advised keeping an eye on temps in case issue returned. Unit working as designed its no leaks. Call complete

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Holland, TX 76534

David Z

Job Details: 02/06/2023

"Arrived on site to diagnose washer throwing LE error and not progressing. Ran valves and found cold valve was shut off at wall from a recent repair, and hoses were hooked up backwards. Corrected orientation and tested. Verified all working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78723

Luis

Job Details: 02/06/2023

"Arrived on site for ice dispenser issues. Tested ice dispenser motor attempting to run,removed ice container unable to rotate motor by hand and coupling seized to motor,replaced motor and coupling tested ice dispenser unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78704

Luis

Job Details: 02/06/2023

Arrived on site. Replaced defective fresh food door checked door seal good.

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Austin, TX 78704

Luis

Job Details: 02/06/2023

"Arrived on site for water issues. Odd taste and smell while dispensing water,flushed system ran new filter customer provided flushed all water lines and tank tested dispenser unit working as designed."

We serviced a

GE DISHWASHER

Model GDF510PGD2BB

Near Temple, TX 76502

Tyler

Job Details: 02/06/2023

Arrived on site for dishwasher needing previously diagnosed pump and float switch. Upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit multiple times. Found no leaks and unit working as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78757

David S

Job Details: 02/06/2023

"Arrived on site for fridge making a loud noise. I inspected the unit and work area. I tested the rc, fc, and ice maker fan. I found them working as designed with good air flow and no noise. I tested the compressor and condenser fan. I found all fans working with no additional noise. I adjusted the height of the front and the door gap. The unit is working as designed. Job complete."

We serviced a

MAYTAG DRYER

Model MEDB755DW2

Near Temple, TX 76502

Tyler

Job Details: 02/06/2023

Arrived on site for dryer not heating correctly. Upon arrival confirmed issue but found no errors in diagnostics. Customer stated unit would dry in any auto sense cycles. Tested unit and found no airflow restrictions. After disassembly of unit I found moister sensor harness was broken and needing replacement. W10777422 ordrng 1 W10777422 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Round Rock, TX 78681

Vincent

Job Details: 02/06/2023

"Arrived on site for refrigerator with no power, inspected unit and work area. Customer explained that they lost power for a split sec and then unit stoped working. I tested power to unit and had 120VAC, tested voltage to the UI and there was 10v. Unit will need a UI.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78729

Vincent

Job Details: 02/06/2023

"Arrived on site for range, inspected unit and work area. Customer complaint was the outer glass broke. Office to order parts and reschedule with tenant. ; ordrng 1 W11176456 (Outer glass)"

We serviced a

KITCHENAID OVEN

Model KEMS378SSS04

Near Georgetown, TX 78633

Maurice R

Job Details: 02/06/2023

"Arrived on site for oven not heating. On inspection tested oven temperature sensor,1K cutoff sensor .5 broiler heating element 30 ohms bake was 22 ohm, tested filter board and it tested good. When I tested T1 and T2 on the appliance manger board they had 115vac. When bake and broiler are not on there should be no voltage. Ordering new appliances manger board WPW10119143 ; ordrng 1 WPW10119143 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrv986fdem01

Near Jonestown, TX 78645

Maurice R

Job Details: 02/06/2023

"Arrived on site for fridge making a noise. On inspection found that the top of the evap has ice in the corner. There is a knocking noise that is not uniform noise that sounds like the compressor (metal sounding)Found water stains around the fridges. The ice maker just started working again after a couple of weeks. Ordering compressor, evaporator. ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (Evap) and 1 WPW10143759 (Drier) and 1 W11401475 (Harness)"

We serviced a

SAMSUNG WASHER

Model WF45K6500AV/A211

Near Austin, TX 78739

Scott

Job Details: 02/06/2023

"Arrived on site for washer filling with water when not in use . Found cold water dripping , ordering valve . Call to set return . ; ordrng 1 DC62-00142G (Cold valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Leander, TX 78641

Paul

Job Details: 02/06/2023

"Arrived onsite for a SxS refrigerator not cooling in either compartment. The customer stated that it hadnt cooled correctly for 2 weeks. I checked the evaporator and had no frost pattern at all. I checked the compressor and found it just warm and drawing .56 amps. The compressor acts like its not pumping or it could possibly have a high side leak but there were no signs of oil anywhere. Ordering the compressor, UV drier, access valve, evaporator, & nitrogen. ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 WP2188823 (Evaporator) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SVAXVQ00

Near Belton, TX 76513

David Z

Job Details: 02/06/2023

"Arrived on site to diagnose refrigerator that was losing cooling. On arrival found unit unplugged. Customer said freezer lost cooling, then refrigerator compartment, but no ice was seen in the freezer. Plugged in unit. Found compressor will not start. Start device clicks and tries to start compressor, but compressor locked up and will not start. Customer said prior to all cooling loss the unit just ran and ran. . Ordering compressor, dryer, access valve. Office to schedule with SS tech.; ordrng 1 W10139462 (Compressor) and 1 W11506635 (Access Valve) and 1 W10143759 (Filter Dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PVEXWS06

Near Belton, TX 76513

Jonathan M

Job Details: 02/06/2023

"Arrived on site for a refrigerator that is still not cooling or operating. Inspected unit and work area. The customer advised that after the last repair, the unit never actually did kick back on and start school again. Attempted to change the temperature on the freezer temperature control and found the unit immediately kick back on indicating a bad thermostat.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Manor, TX 78653

Cliff

Job Details: 02/06/2023

Arrived on site to diagnose a refrigerator that is not cooling consistently. Found control not cycling unit properly and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11594670 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Niederwald, TX 78640

Matthew

Job Details: 02/06/2023

"Arrived onsite for refrigerator making noise and having intermittent cooling issues. Upon arrival inspected unit. Found noise coming from fresh food diffuser and freezer fan motor. Need to replace both to reduce noise. Also found evaporator frosting more than normal. Early stages of defrost error. Ordering UI , thermistor and main control. Customer stressed needing Last appointment of the day. Call Mr for scheduling. Office to reschedule ; ordrng 1 W11236851 (Diffuser) and 1 W11567938 (UI) and 1 Permagum (Permagum)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78723

Wesley

Job Details: 02/06/2023

Arrived onsite and found no spin or agitation function. Determined the capacitor is shorted by audible hum during diagnostics. Ordering a new capacitor to repair. All else checks good. ; ordrng 1 W11428524 (Capacitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, TX 78641

Kimo

Job Details: 02/06/2023

"Arrived onsite for a DW that was not completing cycles, updated inspection I found that the unit had a F4e3 sump&motor not running stored and the motor would not run. I cleaned the code and treated again and found no change, Im ordering a sump&motor and setting return date 02/14/23.; ordrng 1 W11025157 (PUMP&MOTOR)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Killeen, TX 76549

Tyler

Job Details: 02/06/2023

Arrived on site for range not turning on. Upon arrival confirmed issue. Found no power to unit and breaker tripped. Disassembled unit and found damaged wiring harness near control. Replaced harness and found power restored to unit. During tests I found back left inf. Switch not sending power to burner. Also found damaged/melted glue holding glass top in place. Will need office to reschedule once availability of parts/ and claims can determine course needed for glass.; ordrng 1 Cnote (Need claims to get with Tg about parts)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Temple, TX 76501

Tyler

Job Details: 02/06/2023

Arrived on site for dishwasher not working. Upon arrival confirmed issue and found f4e3 in diagnostics. Found u it filled and drained but wouldnt cycle water through sump asm.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Austin, TX 78745

Scott

Job Details: 02/06/2023

Arrived on site for latch issues . Found strike on lid broken . Ordering strike .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Andice, TX 78628

Gerry C

Job Details: 02/06/2023

"Arrived to inspect temperature swings and frozen produce. I had reviewed the prior history of the unit at length and elected to replaced the Orion, HV (dispenser controller included) and UI as a set. I removed and replaced all the aforementioned controllers and tested. The unit had full function and during final inspection, I did find the RH RC door gasket was tearing at the top, near the flap. Office to order gasket and set service for GCO for follow up. No leaks observed during service. ; ordrng 1 W10917313 (RH RC Door Gasket, GY) and 1 GCO (Tech GC)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Georgetown, TX 78628

Lou

Job Details: 02/06/2023

"Arrived on site to inspect dishwasher not completing a cycle. Upon further inspection, I found the unit display flashing 12 mins. The customer advised that they had started a wash cycle and thats where it had stopped and wouldnt finish. I cleared the cycle and placed the unit in diagnostics showing no error codes. Continued with testing and the unit vent fan assembly failed to come on. I removed the outer door panel and removed the vent assembly and found the motor locked up. I am ordering the vent assembly and will return with all prescreened parts. I scheduled return service for 02/09/23 and upon return service, I will replace the vent and main control. No water leaks observed during service.; ordrng 1 WPW10469574 (Vent)"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ03

Near Georgetown, TX 78628

Lou

Job Details: 02/06/2023

"Arrived on site to inspect refrigerator ice maker not producing enough ice. Upon further inspection, the customer advised that they found water leaking at the top left back corner of the unit where the ice maker fill tube is located. I inspected the tube and found the rubber cracked (photo). Also found the left RC door inner liner dented inward and not making good contact with the left door switch (photo). Inspected the ice maker and found the fill tube chute full of ice and the tube clogged with ice. I tested the ice maker using my jumper wire from points T-H and the ice maker harvested as designed. Also found the right RC door gasket torn (photo). I am ordering the left RC door, right RC door gasket, dual valve, and ice maker fill tube. Office to schedule return service due to the availability of parts. Ice maker turned off at the UI. No further water leaks observed at the end of service.; ordrng 1 W11415785 (Fill tube) and 1 W11435353 (Left RC door) and 1 W10830274 (Right RC door gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Pflugerville, TX 78660

Cliff

Job Details: 02/06/2023

"Arrived on site to diagnose a refrigerator with intermittent defrost issues in fc. Found ui, and hv control not communicating with fc sensors. Both controls and fc harness will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11658799 (Harness) and 1 W11608967 (Ui) and 1 WP482338 (Silicone)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Austin, TX 78726

David S

Job Details: 02/06/2023

Arrived on site for fridge smoking. I inspected the unit and work area. The customer stated it was coming from the fresh food section. I gained access to the evaporator and found the defrost heater came u clipped and was melting the fan scroll. I called safety and document my findings. I am ordering a new fan scroll and defrost Heater. ordrng 1 W11608966 (Fan scroll) and 1 W11621725 (Defrost heater)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78748

Leonardo

Job Details: 02/06/2023

Arrived on site to test unit for unit not working. Test unit and found bad control board and bad sump and motor. Ordering new sump and motor office to reschedule. ; ordrng 1 W11416362 (Sump and motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78737

Kevin

Job Details: 02/06/2023

"Arrived on site and found saved error codes 9/2, 10/2, 7/1, 8/4, ran diagnostic cycle and wash motor is not operating. Detached vent motor and it still isnt running. Will need a new one to complete repair.; ordrng 1 W11416362 (Wash motor) and 1 W11416460 (Vent)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Lago Vista, TX 78645

Maurice R

Job Details: 02/06/2023

Arrived on site for RC leaking water. On inspection found the RC evap cased in Ice. Ordering the parts to fix the issue according to service pointer w11092686. Inform the customer that the it needed to defrost when we get back so we can complete the job in a timely manner. Customer sign the disclosure on how to defrost the unit. Leaks were detected due the issue of the evap.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DP01

Near Dripping Springs, TX 78620

Andrey

Job Details: 02/06/2023

"Arrived on site to test unit for F2E1 shorted key error, tested unit found error code present and console unresponsive, found no loose connections, cycled power unit but error code still returns, need console to be replaced to fix issue, console is on back order, estimated time about 4-6 weeks, customer will call Jenn air , ordering part office to reschedule ; ordrng 1 W11229663 (Console)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Gatesville, TX 76528

Jonathan M

Job Details: 02/06/2023

Arrived on site for the washing machine that will not drain and is flashing an F9 E1 (long drain) error code. Inspected unit and work area. Attempted to run the unit through manual drain and did not hear the drain pump turn on. Gained access to the control and checked resistance through the drain pump. Found the drain pump circuit open. Checked underneath the unit and removed the drain pump electrical connection from underneath. Checked resistance on the drain pump itself and found 19.7 ohms of resistance indicating a good drain pump. Check continuity between the light blue and the black wires going between the drain pump and control and found the neutral (black) wire showing open between the control and drain pump. Attempted to find the split in the wire but was unable to do so due to so much electrical tape covering most of the wiring. Ordering a lower harness for repair and will return with the drain pump and control. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11591637 (Lower harness)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS00

Near Liberty Hill, TX 78642

Kimo

Job Details: 02/06/2023

Arrived onsite for a oven with a inoperable light. Upon inspection I found the right light on the inside of the unit was out but unit operated as designed. I am returning with the light blue. Office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Liberty Hill, TX 78642

Kimo

Job Details: 02/06/2023

Arrived onsite for a cooktop with damage to the cooktop and the grill hinges. Upon inspection I found the grill hinges broken and the cooktop dented. I am ordering the cooktop and the hinges. Office to reschedule. ; ordrng 1 W10826075 (HINGE-CKTP) and 1 W11204395 (COOKTOP)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Liberty Hill, TX 78642

Kimo

Job Details: 02/06/2023

Arrived onsite for a washer that is not going into wash cycle. Upon arrival I put the unit into diag mode and found that when the unit came to Agitate step and found that it hummed I tested the cap and found that it was testing out of rang. I and ordered the cap. Office to reschedule. ; ordrng 1 W11395618 (Cap run)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Round Rock, TX 78681

Paul

Job Details: 02/06/2023

Arrived onsite for a dishwasher that noisy and not getting water. I found the pump seal leaking water between the sump and motor. I could see where water had gotten in the particle board on the left side cabinet at the bottom but found no bowing from the wood at this time. The returning tech will need to check for damage and take photos if damage is found. Mr stated the unit had been making a high pitch noise before it stopped working. The upper wash arm could have been making some noise from the gears but I cant test that until the pump is replaced. Ordering W11416362 pump & motor and W10830523 manifold. Office to RS.; ordrng 1 W11416362 (Pump & motor) and 1 W10830523 (Manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Little River-Academy, TX 76554

David Z

Job Details: 02/06/2023

"Arrived on site to follow up on refrigerator that had lost cooling. On arrival unit was unplugged, customer advised it was just clicking and not running. Plugged in unit. Found compressor just clicks and never starts. Checked machine compartment with black light and found a large amount of UV dye all over. I put a piece of electric tape on a pipe spot that looked like to may have leaked. Unit needs to be pressurized with nitrogen to find leaks, and compressor replaced due to being locked up from refrigerant leak. Office to schedule sealed system repair.; ordrng 1 R600Kit (R600 Kit) and 1 W11574734 (Compressor) and 1 Nitrogen (Nitrogen) and 1 W11598434 (Evap) and 1 W10143759 (Dryer) and 1 W11506635 (Access Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Austin, TX 78757

David S

Job Details: 02/06/2023

Arrived on site for top mount fridge not cooling. I inspected Ted the unit and work area. I found the fridge and freezer at room temperature. I gained access to the compressor and found it hot to the touch. I found the compressor receiving voltage and running but not cooling. I am ordering a sealed system to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11370574 (Compressor) and 1 W11559685 (Drip tray) and 1 W11368877 (Evaporator) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Lokring (Lokring) and 1 W11506623 (5/5-NK-MS-00 (Inlet to Drier)) and 1 W11504448 (5/1.8-NR-AL-00 (Outlet to Drier))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78701

Luis

Job Details: 02/06/2023

Arrived on site for no cool powered unit on compressor powering on and off diagnosed a defective compressor ordering a new compressor assembly; ordrng 1 W11557671 (Compressor) and 1 Wpw10143759 (Drier) and 1 R600akit (R600kit) and 1 W11506635 (Access valve)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Belton, TX 76513

David Z

Job Details: 02/06/2023

"Arrived on site to diagnose washer that is not engaging loads. Customer said they ran a clean washer cycle and unit has not worked since. If unit is plugged in, the drain pump will constantly run and will not stop. Tried to shut off / reset cycle, and run diagnostic. Drain pump still runs. Failure likely due to inoperative pressure sensor in control. Ordering control, pump, lower Harness to resolve. ; ordrng 1 W11556725 (Control) and 1 W11590868 (Lower Harness) and 1 W11399437 (Drain Pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78744

Matthew

Job Details: 02/06/2023

"Unit in apartment #1314. Arrived onsite for washer not draining. Upon arrival inspected unit. Ran diagnostics and found error code for basket unable to reach target rpm and tachometer missing. Ran diagnostics and agitation was noisy and spin failed. Inspected underneath unit and found belt shredded. Cam was also displaced. Ordering belt and suspension. Returning with actuator, cam and motor. Office to reschedule ; ordrng 1 W11239857 (Belt) and 1 W11396716 (Suspension)"

We serviced a

frigidaire washer

Model 123456

Near Georgetown, TX 78628

Paul

Job Details: 02/04/2023

replaced bad ice maker. unit now tests ok.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Austin, TX 78744

Joe Z

Job Details: 02/03/2023

Arrived onsite for oven not operating. Upon arrival test unit and ignitor is not energizing. Test ignitor and getting OL. Need to replace ignitor. Replaced ignitor and test unit by preheating oven to 350. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Dripping Springs, TX 78620

Luis

Job Details: 02/03/2023

"Arrived on site for no lights. Diagnosed a defective led module per service pointer removed all leds,installed updated led modules all lights working as designed autho S84638"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Austin, TX 78737

Luis

Job Details: 02/03/2023

"Arrived on site. Found icemaker tray warped found water over splashing on fill tube during fill cycle,replaced defective icemaker adjusted fill tube ran harvest test passed ran fill test passed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Buda, TX 78610

Luis

Job Details: 02/03/2023

Arrived on site. Removed defective ice bucket installed new bucket added ice tested ice dispenser working as designed tested water dispenser unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pflugerville, TX 78660

Cliff

Job Details: 02/03/2023

Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and rc evap. Pulled vacuum and charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Braunfels, TX 78132

Andrew

Job Details: 02/03/2023

Arrived on site to test unit for white residue. Unit completed diagnostics with no issues. Removed tub ring and did not find and build up between tub and wash basket. No stored error codes. Spoke with Techline and was advised to relay soap usage and loading. No leaks detected. Job complete. SR#7735652316

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Canyon Lake, TX 78132

Andrew

Job Details: 02/03/2023

Arrived on site to test unit for not drying properly. Found no stored error codes. Ran diagnostics with no issues. All components currently working as designed. Replaced vent assembly as a precautionary. Advised customer on use of rinse aid. Verified with claims unit under warranty. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near New Braunfels, TX 78132

Andrew

Job Details: 02/03/2023

"Arrived on site to test unit for leaking from left side. Found top left corner door seal was warped causing water to weep and leak down side of door. Replaced gasket, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near New Braunfels, TX 78130

Andrew

Job Details: 02/03/2023

Arrived on site to repair sealed system issues. Found what appears to be a restriction in evap. Replaced UV dryer and ran nitrogen through system to remove restriction. Vacuumed system and charged to specs. Allowed frost to develop on evap and found my wet fingers sticking to all coils. No sign of restriction or leak at this moment. Advised customer to monitor. No leaks detected. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Spicewood, TX 78669

Leonardo

Job Details: 02/03/2023

Arrived on site to test unit for center burner not igniting. Test unit and found clogged small orifice. Cleared orifice test unit and unit test good job complete.

We serviced a

MAYTAG DRYER

Model MED6230RHW0

Near Austin, TX 78741

Scott

Job Details: 02/03/2023

"Arrived on site for burning smell . No shorts found in terminal block, control board . Checked heater and harness . No signs of failure . Did find small amount of lint building up in dryer . Cleaned unit out . Ran heat and air flow test . Recommended to customer to have vents cleaned . A able to reach safety team . Will reach out Monday"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78737

Kevin

Job Details: 02/03/2023

"Arrived on site and customer has video of washer making noise during spin cycle, disassembled gearcase And did not see any issues. Ran diagnostic cycle and could not duplicate noise Replaced gear case, actuator, Cam kit, and belt. This represents all moving parts in the machine and should address any noise the customer is experiencing. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78749

Leonardo

Job Details: 02/03/2023

Arrived on site to test unit for front panel getting rust. Found rust around the vent. Replaced front panel test unit and unit test good job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Salado, TX 76571

Gerry C

Job Details: 02/03/2023

"Arrived to inspect no ice. I found the unit was cooling, but not enough to consistently produce ice. I removed and replaced the compressor and evaporator plate and vacuumed the system. I charged with the MFG prescribed refrigerant charge and tested. The unit produced a nice slab of ice and all other functions were present. No leaks observed during service."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS950ESS02

Near Austin, TX 78739

Leonardo

Job Details: 02/03/2023

Arrived on site to replace center and right front valves. Replaced both valves test unit no gas leaks and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Manchaca, TX 78652

Kevin

Job Details: 02/03/2023

"Arrived on site and replaced icemaker diagnosed on previous visit, after replacement icemaker is working properly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Lockhart, TX 78644

Matthew

Job Details: 02/03/2023

Arrived onsite for range oven not heating. Upon arrival inspected unit. Found ignitor not glowing when bake cycle is selected. Verified voltage to igniter. Found faulty igniter. Replaced igniter and tested at 350 degrees. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Lockhart, TX 78644

Matthew

Job Details: 02/03/2023

Arrived onsite for dishwasher wheels failure. Upon arrival inspected unit. Found all four wheel assemblys have failed. Claims approved AUTHO. Replaced wheels. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near San Marcos, TX 78666

Matthew

Job Details: 02/03/2023

Arrived onsite for refrigerator not producing ice. Upon arrival inspected unit. Ran ice maker harvest and failed. Ran fill test and passed. Replaced ice maker. Ran harvest and passed. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near San Marcos, TX 78666

Matthew

Job Details: 02/03/2023

Arrived onsite for refrigerator making humming noise. Upon arrival inspected unit. No noise at time of visit. Customer had video of freezer door open and humming sound. Customer stated noise sometimes lasts a long time. Inspected freezer compartment. Found no signs of excessive ice buildup of blockage of fan. Ran fan and dampener test #3 and all is functioning properly. Could not duplicate any issues. Customer also had a freezer drawer cap issue. Cap comes loose on middle freezer drawer on the right side. Informed customer that it may not be covered. Customer will reach out to warranty department. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW4

Near Seguin, TX 78155

Andrey

Job Details: 02/03/2023

"Arrived on site to replace previously diagnosed drain pump, replaced drain pump, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS09

Near Seguin, TX 78155

Andrey

Job Details: 02/03/2023

"Arrived on site to test unit for water drip from dispenser, tested unit found a few drops after a cup of water gets poured, called tech line and explained whats going on, tech line has assured me that unit is functioning as designed, no further repair was recommended, SR#7735580719, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Seguin, TX 78155

Andrey

Job Details: 02/03/2023

"Arrived on site to replace previously diagnosed FC door switch, replaced switch, and tested, unit now functioning properly, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Seguin, TX 78155

Andrey

Job Details: 02/03/2023

"Arrived on site to test unit for not working properly, customer stated that it does not wash dishes properly, tested unit found unit has no high drain loop, advised customer that unit needs a high drain loop to functioning properly, water from sink is back filling into dishes over flowing triggering the float switch, customer will have to drill out new holes and reroute the drain hose, customer will correct issue and if there is still issue, will call us back, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Seguin, TX 78155

Andrey

Job Details: 02/03/2023

"Arrived on site to replace previously diagnosed left RC door, replaced door,noticed unit is leaning forward, leveled unit, customer will monitor and if she sill notices ice buildup under ice bin she will call and at that point recommend replacing UI and water valve, at this time unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near New Braunfels, TX 78130

Andrey

Job Details: 02/03/2023

"Arrived on site to test unit for not oven not turning off, customer stated console is unresponsive and time constantly runs ahead, tested unit found the unit is connected to Wi-Fi but not through the phone app, customer stated that they tried many times but it would not connect, attempted to run diagnostics but could not get into the system, replaced console, tested unit unit now running as designed, provided customer with Wi-Fi team number and advised to get it connected asap, job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near New Braunfels, TX 78130

Andrey

Job Details: 02/03/2023

"Arrived on site to replace previously diagnosed control and drain pump, replaced parts, tested unit unit now functioning as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Canyon Lake, TX 78130

Andrew

Job Details: 02/03/2023

"Arrived on site to test unit for not washing. Found error f4e3(motor not engaging). Replaced wash motor, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model DU840SWKQ0

Near Killeen, TX 76549

Tyler

Job Details: 02/03/2023

"Arrived on site for dishwasher not draining/cleaning well. Upon arrival confirmed issue and found tub full of dirty water. Upon further inspection I found drain line connected to pvc pipe and flipped upside down, leading to backflow from sink and causing not cleaning/drain8ng issue. Readjusted drain line and ran multiple tests. Found unit could drain as designed with no leaks. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Waco, TX 76708

David Z

Job Details: 02/03/2023

"Arrived on site to install sealed system components to resolve no cool refrigerator. Replaced compressor, drier, drip pan. Vacuumed and verified pressures held for 10 minutes. Charged to manufacturer specs. Verified cooling on test. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lorena, TX 76655

David Z

Job Details: 02/03/2023

Arrived on site to install right side pantry rail. Seated drawer on new rail and tested. Verified proper operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near McGregor, TX 76657

David Z

Job Details: 02/03/2023

"Arrived on site to diagnose dishwasher with damaged panel. On arrival found the console had cracked, causing it to sit unlevel. Replaced console and tested. Verified all working as designed. Call complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Kyle, TX 78640

Leonardo

Job Details: 02/03/2023

Arrived on site to test unit for burner not igniting correctly. Test unit and found burner heads not sitting correctly not allowing gas to ignite. Secured burner heads test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Mustang Ridge, TX 78610

Kevin

Job Details: 02/03/2023

"Arrived on site and inspected dishwasher and found control is unresponsive. After replacing control dishwasher will complete a diagnostic cycle. If issue continues order Control tab, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Kevin

Job Details: 02/03/2023

"Arrived on site and inspected range and found burner heads are clogged with cooking grease. Showed customer how to disassemble center burner head explained that this is the only one that has bolts and needs to be taken apart periodically to be cleaned, after cleaning took one picture of burner head working properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78745

Scott

Job Details: 02/03/2023

"Arrived on site ,replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Austin, TX 78748

Scott

Job Details: 02/03/2023

Arrived on site for back left burner not igniting properly . Found igniter not igniting gas properly and allowing too much gas to build before ignition . Replaced cap and burner head . Unit is igniting properly . No gas leaks detected at time of service . Called safety team and reported findings . Keep same ref # . Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78747

Scott

Job Details: 02/03/2023

Arrived on site replaced both upper and lower interlocks and adjusted frame and reset control panel. Door is closing better . Ran couple cups of water and heating per wp specs . No breaker tripping . Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Austin, TX 78747

Scott

Job Details: 02/03/2023

Arrived on site for washer starting and then ending cycle without washing load . Ran diagnostics and during spin and agitation unit was making clacking and grinding noise . Checked and found collier on slider had slipped up . Replaced slider . Re ran diagnostics all checked normal. No water leaks detected at time of service