We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near San Marcos, TX 78666
Andrey
Job Details: 02/07/2023
"Arrived on site to test unit for erratic unit behavior, customer stated that power is in a constant cycle, tested unit found relay cycling on control, replaced UI and control but unit is still cycling power, isolated all components and found that the evaporator fan motor is shorting out the 12 V DC circuit, need evaporator fan to fix issue, customer would want this done asap, ordering parts, office to reschedule ; ordrng 1 W11578030 (Evap fan motor) and 1 WPW10479155 (Damper)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Elgin, TX 78621
Joe Z
Job Details: 02/07/2023
Arrived onsite for continued issues of RC door gasket does not stay attached to dood. Found that door has failed and new gasket will not stayed secured as well. Need to replace door. Ordering door. Office to reschedule ; ordrng 1 LW10680727 (RC door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elgin, TX 78621
Joe Z
Job Details: 02/07/2023
"Arrived onsite for Fridge/Freezer not cooling. Upon arrival inspected unit and found hot in both boxes . Found UI is out and not responding. The only thing powering up is RC and FC lights. Contacted SW for assistance. Need to return with control, UI, and inverter
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 02/07/2023
"Arrived onsite for SAFETY range hot to the touch. Upon arrival Customer stated that the longer the unit is on , the hotter the console, cooktop, and door get. Preheated oven to 350 and unit preheated correctly. Observed temperature cycling correctly. During inspection of unit, found outer glass is starting to separate from stainless and leaving gap between glass and stainless. Contacted techline and let tech know findings. Unit is operating as designed .the heat on cooktop and around the oven is normal. Need to replace outer glass and install insulation per service pointer. Tech gave SR# 7735674889. Contacted SAFTEY Team and gave SR# 7735599375. Ordering outer glass, adhesive strip and name plate, and returning with insulation . Office to reschedule ; ordrng 1 Adhesivestrip (Adhesive strip) and 1 W11178521 (Name plate) and 1 WPW10535767 (Stainless outer glass)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78132
Andrew
Job Details: 02/07/2023
Arrived on site to replace compressor from previous diagnosis. Found compressor sitting sideways in box and leaking internal oil. Ordering new compressor. Office to reschedule. ; ordrng 1 W11557425 (Compressor)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US6HB00
Near Salado, TX 76571
David Z
Job Details: 02/07/2023
"Arrived on site to follow up on cooktop with non functioning right rear burner. Customer found if the burner switch is pushed in different directions the element sometimes comes on, showing failure in the switch. Ordering correct R/R switch to resolve. ; ordrng 1 W10857622 (Infinite Switch) and 1 W11111807 (Wiring Harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Austin, TX 78724
Joe Z
Job Details: 02/07/2023
"Arrived onsite for unit not advancing, door locked and unit going into demo mode on its own. Upon arrival unit was taken off demo mode and Drain continues to run. Power cycled unit and there is no change. Need to replace control. Ordering control and UI. Office to reschedule ; ordrng 1 W11367297 (UI) and 1 W11371721 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Burnet, TX 78611
Kimo
Job Details: 02/07/2023
Arrived onsite for a dryer the will not tumble. Upon inspection I found that the drive motor had failed. I am returning with the motor and riding the blower wheel housing to complete the call; ordrng 1 W11481730 (BRACKET) and 1 W10888146 (HOUSING)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bertram, TX 78605
Kimo
Job Details: 02/07/2023
Arrived onsite for a washer that will not turn on. Upon inspection I found good power and polarity at the wall. I Visually inspected the control and found no signs of burn outs on the board. I did notice that the led light on the board was flashing meaning that the board was good. I replace the the console and found that there was a communication error for the old console store. I tested the unit and found the the unit shut off a the point where the drain pump would turn on. I tested the pump and found that it was showing 25 ohms but it should be at 12-15 ohms. I am ordering the drain pump to replace it and complete the call. Office to reschedule ; ordrng 1 W10876600 (PUMP-WATER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Pflugerville, TX 78660
Cliff
Job Details: 02/07/2023
Arrived on site to replace previously ordered parts for refrigerator. Replaced lh rc door and new fc door bracket bent. Reordering bracket and office to set return appointment. ; ordrng 1 W10625068 (Rh fc door bracket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78721
Matthew
Job Details: 02/07/2023
"Arrived onsite for refrigerator not cooling upon arrival inspected unit. Both compartments are not cooling. Fans are running but cannot hear compressor. Pulled unit and inspected compressor compartment. Power cycled unit and compressor is making grinding sound internally. Compressor is not running. Unit needs sealed system repair, compressor replacement. Ordering compressor, dryer, access valve and inverter. Bringing back main control . Customer will reach out to customer service to try and expedite repair. Office to reschedule. ; ordrng 1 W11557671 (Compressor) and 1 W11567494 (Inverter) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 02/07/2023
Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. No sign of harness damage present. Replaced ice maker and now responding but not filling properly. Recommend replacing inlet cams e and filter housing. ordrng 1 WPW10394053 (Filter housing)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near New Braunfels, TX 78132
Andrew
Job Details: 02/07/2023
Arrived on site to test unit for no ice production. Found incorrect icemaker was installed. Ordering correct kit as connections dont match up. Icemaker kit is showing out of stock. Office to reschedule. ; ordrng 1 W11510803 (Icemaker kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near New Braunfels, TX 78132
Andrew
Job Details: 02/07/2023
Arrived on site to test unit for noise while washing. Found loud screeching noise from motor when washing. Recommend replacing sump assembly. Customer currently experiencing hot water issues. Sumo is showing out of stock. Office to reschedule. ; ordrng 1 W11416362 (Sump assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Austin, TX 78735
Luis
Job Details: 02/06/2023
Arrived on site. Removed bottom grill installed filter to housing tested water dispenser passed removed filter and installed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78665
Cliff
Job Details: 02/06/2023
Arrived on site to replace previously ordered parts for dishwasher. Replaced both sprayers and door gasket and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Kyle, TX 78640
Matthew
Job Details: 02/06/2023
"Arrived onsite for washer making noise and not spinning clothes out completely. Upon arrival inspected unit. Ran diagnostics and unit was loud during agitating and failed on spin. Inspected underneath unit and found oil throughout. Gearcase was leaking, cam and belt worn and motor, actuator and capacitor are saturated.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Martindale, TX 78655
Matthew
Job Details: 02/06/2023
"Arrived onsite for refrigerator not cooling. Allowed time for dye to take effect in system. Inspected compressor compartment, fresh food evaporator and freezer evaporator and no signs of dye are present. Checked pressures and found-5/0, indicating all refrigerant had leaked out. A leak is present however with no signs of dye present, this indicates a leak within the cabinet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXLQ01
Near Jarrell, TX 76537
David Z
Job Details: 02/06/2023
"Arrived on site to diagnose refrigerator that is popping the breaker daily. On arrival breaker was tripped. Reset and ran unit. Unit seemed to be on and running OK. Put unit in forced defrost, which immediately trips the breaker. Checked defrost control and could not find a failure on the control. I unplugged one side of the heater and ran it and breaker did not trip, indicating a bad heater. Replaced heater and tested. Verified all working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78758
Vincent
Job Details: 02/06/2023
"Arrived on site for washer. Installed parts ordered by previous tech and tested, wile agitation I heard grinding so I removed agitator and found a bunch of coins under agitator plate. I removed all coins and re-tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ0
Near Georgetown, TX 78626
Gerry C
Job Details: 02/06/2023
"Arrived to inspect no heat on cooktop or bake. I found L1 at 119 VAC and L2 122 VAC. L1 to L2 was 4.5 VAC. I advised the customer about my findings and they will get the supply voltage taken care of and contact us if there are further issues.
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw4
Near Austin, TX 78745
Scott
Job Details: 02/06/2023
"Arrived on site for washer leaking . Found water in tray where valve is placed . Ran diagnostics and valve started to leak . Replaced valve . Ran diagnostics all checked normal. No other leaks detected at time of service .
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Vincent
Job Details: 02/06/2023
Arrived on site to install previously diagnosed parts. Installed new module under warranty. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Granger, TX 76530
Gerry C
Job Details: 02/06/2023
"WRX986SIHZ00 Arrived to inspect no ice. I found the FC at 10?F and the ice maker housing at 14?. Testing the ice maker thermistor revealed it initially at 8.2 ohms, misreading the ice maker housing temperature by over 20?. I removed the ice maker and tested the thermistor and after just a few minutes, the measured thermistor resistance matched the thermistor temperature, ruling out the thermistor as the issue. Testing the heater leads, I found 40.3 VAC with the doors closed and the unit not calling to harvest ice. The same test performed in a Low Z setting, showed 1.87 VAC. Thermographic testing revealed no appreciable heating of the ice maker mold after five minutes and I ruled out the measured bleed voltage in the heater (relay driven) circuit. I did note, back probing the heater plug showed the errant voltage disappearing when the heater was plugged in, denoting consumption of the current, but un-measurable with the type of meter I had at the time. Reinstalling the ice maker and retesting the thermistor revealed readings that more closely matched suspected temperatures, as exact readings could not be determined due to the installation. I suspect there was an issue with the wiring connectors for the thermistor. I discussed my findings with the customer and advised that an ice maker and possibly main control will be required, if the issue persists. No leaks observed using service."
We serviced a
MAYTAG DRYER
Model MEDB200VQ0
Near Georgetown, TX 78626
Gerry C
Job Details: 02/06/2023
"Arrived to inspect no operation. I found the UI was malfunctioning and after testing all thermal safety devices and loads, isolated the issue to user interface. The blower housing bearing assembly was also excessively loud and cannot be sourced at this time.
We serviced a
GE DISHWASHER
Model GDT580SSF6SS
Near Georgetown, TX 78628
Gerry C
Job Details: 02/06/2023
"GDT580SSF6SS Arrived to instal previously diagnosed and ordered parts. I removed and replaced the circulation pump and updated harness assemblies and tested. Operational test good, no leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Georgetown, TX 78628
Lou
Job Details: 02/06/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head and ice maker failures, I removed and replaced both parts and tested the unit in diagnostics. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG720H0AS1
Near Austin, TX 78726
David S
Job Details: 02/06/2023
Arrived on site for cooktop not igniting. I inspected the unit and work area. I gained access to the interior of the cook top and found the switch harness was cut and shorted. I spoke to the customer about replacing the harness. The customer just wanted the harness spliced back together. I repaired the harness. I reassembled the unit and tested it. It is now working as designed
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Leander, TX 78641
Maurice R
Job Details: 02/06/2023
Arrived on site washer making noise. On inspection found that the pulley cover was touching the pulley. Removed the pulley cover in the noise was not there. The suspension was shoot and the tub with clothes in it was touching the ground. Replaced the suspension and tested unit. The noise is gone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Lago Vista, TX 78645
Maurice R
Job Details: 02/06/2023
Arrived onsite for water not dispensing. On inspect ion found that the fill valve had very little pressure on the refrigerator side. The inlet pressure was fine. Replaced the filter and the fill valve and the refrigerator is now dispensing water. The unit is working as designed. No water leaks detected during service. P
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Pflugerville, TX 78660
Cliff
Job Details: 02/06/2023
Arrived on site to diagnose a range with a broiler not operating. Found ignitor alignment has incorrect gap for spark ignition. Adjusted ignitor to correct position and all is working properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS00
Near Georgetown, TX 78628
Lou
Job Details: 02/06/2023
"Arrived on site to inspect wall oven error codes. Upon further inspection, the customer advised that during recent bad weather, the unit failed and showed error code F1E1 but has since stopped displaying the code. I placed the unit in diagnostics and checked error codes and found F1E1 on several recent dates. I cleared the code and cycled power to the unit to reset the controls. Found the unit connected to WiFi. I placed he unit back into diagnostics and tested the components and all are operating as designed. Tested the unit min Bake mode at 350 degrees and the unit is operating as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Lakeway, TX 78738
Kevin
Job Details: 02/06/2023
"Arrived on site and found wash motor has failed. After replacing dishwasher is now operating properly.
We serviced a
FRIGIDAIRE RANGE
Model LFGF3054TFA
Near Georgetown, TX 78628
Gerry C
Job Details: 02/06/2023
"Arrived to inspect bake issue. I found the unit would not attempt ignition and no glow was present. The igniter showed open 20MOhm) and I removed and replaced. The unit operated as designed. No gas leaks detected during service
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78703
Leonardo
Job Details: 02/06/2023
Arrived on site to test unit for unit not working. Test unit and found unit not draining. Removed drain motor and found glass. Removed glass and unit test good job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Johnson City, TX 78636
Andrew
Job Details: 02/06/2023
Arrived on site to test unit for not heating properly. Found error f1e5 for inverter issues. Replaced inverter and same error prompting on console after a few seconds of use. Replaced magnetron and unit now working as designed. Advised to customer to have both components replaced per tech sheet Job complete.
We serviced a
GE DISHWASHER
Model GSD3360K55SS
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/06/2023
"Arrived on site to test unit for not draining. Found shift solenoid was melted preventing plunger from shift into drain. Replaced solenoid, unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXPA2
Near Austin, TX 78738
Kevin
Job Details: 02/06/2023
Arrived on site and replaced parts diagnosed by previous technician door and lower rack are now operating properly job complete
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS0
Near Driftwood, TX 78619
Andrey
Job Details: 02/06/2023
"Arrived on site to test unit for no ice production, tested unit found all components activating but frost is not developing on the evaporator, pulsating noise in evaporator like its trying to push through but there is a restriction preventing it, will need sealed system to fix issue, job complete"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Austin, TX 78721
Leonardo
Job Details: 02/06/2023
Arrived on site to test unit for gas smell when oven on. Test unit and flame is nice and blue. Turned oven on to 350 and normal gas smell when unit ignites. No leaks present job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AB01
Near Austin, TX 78732
David S
Job Details: 02/06/2023
"Arrived on site to install customer provided glass. I inspected the unit and work area. I found the glass whirlpool sent the customer is not the correct glass.
We serviced a
MAYTAG REFRIGERATOR
Model MZD2665HEB
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/06/2023
Arrived on site for a refrigerator that has a filter that is stuck inside of the filter housing. Inspected unit and worked area. Did confirm the customers complaint and was able to get the filter removed. I replaced the water filter and tested the unit. Water began to operate and work as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model PDS22SCRARSS
Near Salado, TX 76571
David Z
Job Details: 02/06/2023
"Arrived on site to diagnose refrigerator that was not starting. When plugged in unit has lights, but does not cool. Compressor not getting and voltage from control, and UI panel is out. Replaced control and tested. Unit powered on and started cooling immediately. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Salado, TX 76571
David Z
Job Details: 02/06/2023
"Arrived on site to install new icemaker to resolve no ice condition. Replaced icemaker, reset unit and ran harvest cycle. Verified filling and proper cycle. Call complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NS10C
Near Georgetown, TX 78626
Gerry C
Job Details: 02/06/2023
"FFBD2408NS10C Arrived to instal previously diagnosed and ordered parts. I found the source of the leak was a large crack in the upper right hand corner that appeared to be from a faulty MFG molded tub assembly. No leaks of the water supply detected during service."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS1
Near Austin, TX 78757
Luis
Job Details: 02/06/2023
"Arrived on site for no ice. Ran diagnostics all test passed good water flow,pumps passed ice formed on evaporator plate exited diagnostics ran normal cycle power led blinking diagnosed a defective bin thermistor,replaced thermistor powered unit on ice machine powered on and started its cycle. used 1 WPW10511923 (Ice bin Thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
David S
Job Details: 02/06/2023
"Arrived on site for fridge lights being out. I inspected the unit and work area. I found service pointer W11606409, I verified the m&s fall in range of the service pointer. I replaced the leds with the new design. Job complete."
We serviced a
MAYTAG DRYER
Model MED6230RHW0
Near Austin, TX 78741
Scott
Job Details: 02/06/2023
Called safety reported findings . Keep same ref number
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Hutto, TX 78634
Cliff
Job Details: 02/06/2023
Arrived on site to diagnose a refrigerator that is not producing ice. Found fill valve seeping causing the ice fill line to freeze over. Replaced valve and thawed line. All is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78665
Cliff
Job Details: 02/06/2023
Arrived on site to diagnose a microwave that isn't turning on. Found corroded chip contacts on main control causing power issues in unit. Replaced control and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Pflugerville, TX 78660
Cliff
Job Details: 02/06/2023
Arrived on site to diagnose a washer that is not cycling properly. Found cold water valve failed and replaced valve assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Matthew
Job Details: 02/06/2023
Arrived onsite for washer not progressing through cycle properly. Upon arrival inspected unit. Put in diagnostics and test failed at agitation. Unit would only hum. Inspected underneath unit and found failed capacitor. Using capacitor for 368339 part W11395618. Also found hose clamp failed allowing water to leak. Used truck stock WP356138 hose clamp. Tested after clamp and capacitor replacement. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Niederwald, TX 78640
Matthew
Job Details: 02/06/2023
Arrived onsite for washer not dispensing detergent. Upon arrival inspected unit. Ran diagnostics to test detergent pump. Pump is functioning. Ran a normal load empty and showed customer the suds in the tub. Unit is operating properly. Customer expectations for sudsing water. Adjusted to 2X concentration and enabled load and go. Customer now sees detergent pouring on clothes. Also gave customer WiFi team number due to having difficulty connecting unit to WiFi. Unit is functioning properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Cedar Park, TX 78613
Paul
Job Details: 02/06/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the three side LED modules and the upper module. All lights are working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Bartlett, TX 76511
David Z
Job Details: 02/06/2023
"Spoke with customer en route, service no longer needed. Unit began working properly after recent power outages. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Jarrell, TX 76537
David Z
Job Details: 02/06/2023
"Arrived on site to diagnose range that stops heating during preheat intermittently. Unit will begin to heat, relay clicks off and stays off. Customer has to reset the cycle several times for it to go. Replaced main control to resolve. Tested unit and verified all working as designed. Call complete."
We serviced a
JENN-AIR OVEN
Model JJW2430WP02
Near Austin, TX 78705
Wesley
Job Details: 02/06/2023
Arrived onsite for ongoing f6e6 and accompanying symptoms of lights function failure and phantom probe reading. Replaced the ui and console together and symptoms unchanged wiring is in good visual order and connection properly. Advised that the issue cannot be resolved due to cabinet harness failure and an additional factor interrupting control data sequencing likely involving non serviceable elements. Re installed unit and made no further charges.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Andice, TX 78628
Kimo
Job Details: 02/06/2023
"Arrived onsite for a wall oven that is turning itself on and off. When not in use. Upon arrival I found this to be true, I replaced the control and tested the unit and found the unit operating as designed. I also advised customer to connect the unit to Wi-Fi so it can get its firmware updated. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Liberty Hill, TX 78642
Kimo
Job Details: 02/06/2023
Arrived onsite for a dryer with long dry times. Upon inspection I found that the unit had poor airflow but the unit heated. Upon further inspection I found an abnormal amount of lint buildup in the exhaust tub and the lint trap housing for a new unit I the inspected the vent tube and found more lint the as well as in the house vent tub as well i clean it out as well as I could a advised the customer to hav a vent cleaning company come out to have the vent cleaned/checked. I tested the unit and found that it had better airflow. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Liberty Hill, TX 78642
Kimo
Job Details: 02/06/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new motor,impeller,spacer,ice bags divider,and ice bin. And tested unit and found unit operating as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Liberty Hill, TX 78642
Kimo
Job Details: 02/06/2023
Arrived onsite for a DW that is leaking from the left side of the door. Upon arrival I ran a diagnostic test and found a leak coming for that area. I replace the tub seal and tested the unit several times and found that the leak was gone. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Temple, TX 76501
Tyler
Job Details: 02/06/2023
Arrived on site for washer banging around and not staying balanced. Upon arrival confirmed issue. After further inspection I found suspension rods had completely failed and not supporting tub properly. Replaced rods and reassembled and tested unit. Found washer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Vincent
Job Details: 02/06/2023
"Arrived on site for dryer. Inspected unit and work area. Installed new hi limit thermostat, new timer, new heating element and new thermal fuse. Unit is now operating as designed. Chris SR-773669300"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78729
Vincent
Job Details: 02/06/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not responding after the freeze. Found the valve harness unplugged. Reconnected connector and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Austin, TX 78759
Vincent
Job Details: 02/06/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was unit was rattling and vibrating a lot. inspected unit and found customer using old pedal stool from old washer on the new one. Unit was not properly leveled and causing some vibration noises. I gain access to the motor and removed rotor to check for anything stuck in the back. Inspected suspension and it looks to be functioning correctly. I leveled the pedal stool, and advised customer to keep an ion it to make sure it does not come out of level. Unit should be operating as designed and if any noises come back again to remove pedal stool and install the correct one. No leaks were observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78759
Vincent
Job Details: 02/06/2023
Arrived on site to install new wash motor. Inspected unit and work area. Installed new motor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78757
Scott
Job Details: 02/06/2023
Arrived on site for leaking dishwasher.ran diagnostics. Ran diagnostics 10-2 vent error . Looks like door in vent is not closing properly . Replaced vent . Ran diagnostics. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78745
Scott
Job Details: 02/06/2023
Arrived on site for washer flashing low water flow error code . Found cold water valve clogged with sediment. Replaced valve . Hot water valve tested normal. Flushed cold water supply line . Re ran diagnostics wash test . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78745
Scott
Job Details: 02/06/2023
"Arrived on site for poor wash performance. Customer was having issues with tankless water heater when service call was places . Since todays visit water heater issues have been fixed . Customer has used unit , dishwasher issues have been corrected . Did do diagnostic test , no error codes and and passed test . No water leaks detected at time of service. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78745
Scott
Job Details: 02/06/2023
"Arrived on site for dryer not heating . Checked terminal block getting correct voltage . Element ,thermal fuse, thermostats checked normal . Blower wheel is on secure ,no lint build up . Did find lint blocking air flow in exterior vent . Removed lint . Ran unit all tested normal. Unit is heating up . Called tech line to document . Sr # 7735663171"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Temple, TX 76501
Tyler
Job Details: 02/06/2023
"Arrived on site for refrigerator not cooling properly. Upon arrival found temps at 0/37, with ice bin full of ice cubes. Found all fans running and evap coil frosted evenly. Found thermistors within range. Found compressor hot but only drawing 0.5 amps. Instructed customer to keep an eye on temps with thermostats. Couldnt find any failures while on site. Call complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Leander, TX 78641
Paul
Job Details: 02/06/2023
Arrived onsite for a washer making a hissing and grinding noise intermittently. The customer had a full load in the unit when I arrived. I watched the unit complete the cycle and work as designed. I inspected the lower part of the machine and found the gearcase and slider in good shape. I found a metal coat hanger under the rotor and I suspect this could have been making the noise when there was a heavier load in the machine. I ran a calibration cycle and a service cycle. All test past. I showed the customer that there is a very slow water drip coming out of the valve stem on the hot water wall valve and advised to get it changed. There were no other water leaks present at the time of service. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
Paul
Job Details: 02/06/2023
Arrived onsite for a refrigerator with water leaking causing ice build up and a door not aligned. I found the actual customers request is water is leaking under the deli drawer causing some ice build up and the deli harness retainer bracket keeps popping off the door. I found the harness in good condition and explained to the customer that I suspect it had been getting ice build up causing it to bind when the door was opened and popping the retainer bracket off. I found the bracket in good condition and reinstalled it. The bracket would not just pop back off. I found the drip pan straight but iced over not allowing it to drain. I found the drain tube restricted with debris causing the whole issue. I cleared the ice and the drip tube. I removed the drain tube and cleaned out the restriction. All is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW0
Near Georgetown, TX 78633
Gerry C
Job Details: 02/06/2023
"Arrived to correct money setting. I accessed the control and removed AA1, a requirement of this model and then set the coin requirement to 0. The unit resumed the customer specified operation. No leaks observed during service."
We serviced a
JENN-AIR OVEN
Model JJW2827WS00
Near Georgetown, TX 78628
Lou
Job Details: 02/06/2023
"Arrived on site to inspect oven error codes. Upon further inspection, the customer advised that the unit was showing an error code. During recent bad weather, they lost power and once they regained power, she used the unit and was able to finish baking and then the unit showed the error code again. I placed the unit in diagnostics and checked error codes and found none. I tested the components and all are operating as designed. I test3d the unit in Bake mode at 350 degrees and the unit operated as designed. I spoke to management (CS) and I advised the customer if the unit fails again to contact our office and the main control would need to be replaced. Job completed."
We serviced a
GE REFRIGERATOR
Model GSS25IYNRHFS
Near Georgetown, TX 78633
Lou
Job Details: 02/06/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the valve failure and filter head failure and the unit having high pressure water from the wall, I removed and replaced the filter head, inlet valve and installed a reducing valve with water line and tested. Unit is operating as designed and the water flow at the dispenser is slower than before. I recommended the customer monitor the unit and if it fails again to contact our office to update and if we dont hear from the customer, our office (CS) will contact them within a few weeks to follow up per CS. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Georgetown, TX 78628
Lou
Job Details: 02/06/2023
"Arrived on site to inspect refrigerator noises. Upon further, the customer advised the unit continues to make noises, but mainly when the refrigerator doors are opened. When I opened the RC doors, I could hear the damper opening and making a rattling noise. The customer identified the noise as the one theyve been hearing since they moved in back in October. Customer provided a copy of their closing documents for warranty verification (photo). I removed and replaced the damper control and tested and unit is operating as designed. I demonstrated for the customer as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Georgetown, TX 78628
Lou
Job Details: 02/06/2023
"Arrived on site to inspect washer noise. Upon further inspection, the customer advised the unit is making a squeaking noise during the spin cycle on certain loads. I placed the unit in diagnostics showing error code F1E2-motor drive module over voltage. I cleared the code and continued with testing and the unit operated as designed. I tilted the unit back and inspected the gearcase and other components and when I removed the rotor, I found a small amount of gearcase oil on the underside of the rotor indicating the gearcase beginning to fail. I advised the customer of my findings and removed and replaced the gearcase, slider and clutch and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78754
Cliff
Job Details: 02/06/2023
Arrived on site to diagnose a washer that is not turning on after service. Found ui not plugged in to control and rewired unit properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Austin, TX 78750
David S
Job Details: 02/06/2023
"Arrived on site for washing machine not completing the cycle, it will stop after sensing. I inspected the u it and work area. I found fault codes for basket speed fault. I entered the tachometer verification mode and found it nor registering the tube spinning. I replaced the control, and retested the unit. I found it registering the basic spinning. I ran a normal cycle on medium. Soil level. I found the unit sensing, filling and agitating as designed. I advised to let the washing machine finish its cycle. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Wimberley, TX 78676
Andrey
Job Details: 02/06/2023
"Arrived on site to test unit for not operating, tested unit found unit receiving proper voltage and has power, but door switch is broken preventing unit to start, replaced switch, tested unit unit now functioning properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Johnson City, TX 78636
Andrew
Job Details: 02/06/2023
Arrived on site and replaced compressor per previous diagnosis. Vacuumed system and held vacuum for 25mins. Charged to specs and allowed evap frost pattern to develop. Ideal frost pattern developing. No signs of leak or restriction. No water leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78746
Wesley
Job Details: 02/06/2023
Arrived onsite and replaced the capacitor to repair the motor function. Tested and Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Waco, TX 76705
Jonathan M
Job Details: 02/06/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the dual valve and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78737
Kevin
Job Details: 02/06/2023
"Arrived on site and inspected dishwasher and found 4 inch wide piece of insulation that runs along the Width of the inner door panel and wraps around support wire is folded over tub edge into the water. It is wicking water saturating this piece of insulation and dripping between door panels. This type of leak bypasses water level switch, Also found drain hose connection at garbage disposal is being shared with a reverse osmosis system. Explained to customer how this has the potential to overflow dishwasher and recommended that reverse osmosis company return and install a saddle type drain instead. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lorena, TX 76655
Jonathan M
Job Details: 02/06/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the upper rack and tested the unit. The unit begins work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Wimberley, TX 78676
Andrey
Job Details: 02/06/2023
"Arrived on site to test unit for no ice production, tested unit found ice box average temp in the last 6 hour was at 60, tested ice box fan and it would not activate, removed evap cover and found ice box fan frozen over, defrosted and replaced, fan still not activating, replaced control kit, fan is now activating, when removing evap cover foam insulation got damaged, replaced evap cover as well, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dripping Springs, TX 78620
Andrey
Job Details: 02/06/2023
"Arrived on site to test unit for gas smell, tested unit could not find any leak, replaced gas valve as precautionary slightly adjusted bake burner so gas can flow freely, heating unit to 350 and monitored for 15 minutes, no unusual gas smell detected, customer also could not detect any smell, advised customer that oven is safe to use and is running as designed, no leaks detected job leaks"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Blanco, TX 78606
Andrew
Job Details: 02/06/2023
Arrived on site and replaced previously diagnosed elements(LR and RR). Unit now working as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78703
Leonardo
Job Details: 02/06/2023
Arrived on site to test unit for upper rack falling. Test unit and found both left and right tracks broken. Replaced both tracks test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78744
Matthew
Job Details: 02/06/2023
Arrived onsite for dishwasher giving float switch error code. Upon arrival inspected unit. Found water in overfill tray. Cleared tray and tested unit for leaks. Did not find ant signs of leaking. Spoke to customer and found that home has water softener but also excess detergent is being used. This is causing an over sudsing condition and spilling into the overflow tray causing the error to trigger. Instructed customer on detergent reduction use due to softener. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near Austin, TX 78738
Kevin
Job Details: 02/06/2023
"Arrived on site and found customer experienced cycle not changing Or displaying run time estimates on user interface. Cycled power on dryer and after resetting it cycles are displaying properly. Did not find any error codes confirmed airflow is good and dryer is heating normally, job complete"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Spicewood, TX 78669
Kevin
Job Details: 02/06/2023
"Arrived on site and found icemaker has failed again, and water line is blocked by ice. Cleared water line with steamer and replaced icemaker again. Documented with techline for repeat part replacement within 90 days. SR 7735099010"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Kyle, TX 78640
Kevin
Job Details: 02/06/2023
"Arrived on site and inspected dryer and found it is working normally. Customers question was regarding steam refresh does not have any steam options. This is because on this cycle steam valve is always going to be working. Other settings have steam options and although this shows steam off the icon is just misleading. Dryer is operating normally, job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kyle, TX 78640
Kevin
Job Details: 02/06/2023
"Arrived on site and inspected dryer and found it is heating but there is no airflow showing on meter, removing vent hose from rear of dryer corrects airflow. Recommended to homeowner that vent to the exterior be cleaned/cleared by a service before dryer is used again, job complete. Took picture"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Driftwood, TX 78619
Andrey
Job Details: 02/06/2023
"Arrived on site to test unit for low flames, tested unit found low flames, inspected regulator and found it not converted to LP, converted regulator tested unit, unit now running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near Leander, TX 78641
Maurice R
Job Details: 02/06/2023
Arrived on site for dishwasher not drying properly. On inspection found that there was no heat from the heating element. Did a amp draw and there was zero amps. Inspected the heating element and found it was burned on the right side in the back. Replace the heating element and tested unit. Unit is operating as designed and no water leaks detected.
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS20
Near Driftwood, TX 78619
Andrey
Job Details: 02/06/2023
"Arrived on site to test unit for damaged door, tested unit found dent in MW door, replaced front door panel, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/06/2023
Arrived on site to test unit for not cooling. Found start device clicking but not turning compressor. Replaced start device(W10873801) and run cap(WPW10350564) from truck stock. Unit now working as designed. Advised to place bottle or glass of water in FC and when frozen over to use unit. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Braunfels, TX 78130
Andrew
Job Details: 02/06/2023
Arrived on site and installed previously diagnosed chute and ice bin after verifying parts were needed. Unit working as designed. No leaks detected. Job complete.