"Arrived on site for washer with a error message. On inspection I could get the unit to power up, the control board had 120 vac to it but no power leaving the board. Replaced the control board and it powered up. Then I tried to put the unit in to diagnose mode and it would not respond to any key touch. So I repaired the ui and the unit started to work. The unit is operating as designed and no water leaks detected during service.

"Arrived on site for freezer gets to cold and develops frost all over and food in refrigerator sometimes freezes. Upon arrival tenant mentioned that also the ice dispenser does not dispense . Temperature is set at #5 Normal for both RC and FC. Temperature readings are RC is at 24degrees and FC is at 4.5 degrees . Test damper motor and is operating correctly. Inspected both FC and RC door gaskets and are perfectly sealed. Found evaporator fan is operating, but making whining sound. found auger in bin is fractured and need to replace bin assembly. Found RC thermistor is out of range. Need to replace ice bin assembly and control.

Arrived onsite for dryer making noise. Upon arrival inspected unit found noise immediately when starting cycle. Disassembled and inspected. Found rollers and pulley worn. Recommended repair kit to resolve issues. Replaced components and tested. Unit is now functioning properly without excessive noise. Job complete

Arrived onsite for washer tripping breaker. Upon arrival inspected unit. Powered unit and ran empty load test. Unit was functioning as normal. Customer tried load with clothes and again unit was operating properly. Customer stated that just a few minutes after starting a cycle the unit would trip the breaker. Unit is functioning. No leaks present at this time. Job complete.

Arrived on site to diagnose a washer that is not cycling properly. Found rotor bolt loose and tightened bolt. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site for washer, inspected unit in work area. Customer complaint was unit not draining. I gain access to the drain pump and found debris clogging up the pump. no leaks observed during service. Job completed."

"Arrived on site for washer leaking. Upon arrival confirmed issue but found no errors in diagnostics. Upon multiple tests I found when tub was filled then drained, water would backflow from standpipe in wall of home. Found no cracks, break or failures in any washer hardware.

"Arrived on site for dishwasher, inspected unit and work area. Same issue from the beginning. I advised CX we would have to replace the control board and the harness. No leaks where observed during service. Job completed."

Arrived onsite for a wall oven that is showing an f96 code. Upon inspection I found that this could would show up when using the oven in conversation back. Upon some research I found that the code was related to the cooling fan and the cooling fan speed sensor. Upon further inspection I found that the cooling fan was not spinning with enough force to move the hot air away from the control. And the sensor was not in good condition either. I installed the new cooling fan and sensor. And the unit several times and found unit operating as designed. Job complete.

Arrived on site for a dryer that in making a loud Squealing noise when in use. up inside I found that this noise was coming from the supports and the idler pulley was in need of replacement as well. I installed the new parts and tested unit and found unit operating as designed. I did mention to the customer to have their vents checked/clean due to the amount of lint I found in the unit.

"Arrived on site to inspect refrigerator water not dispensing and ice maker not getting water. Upon further inspection, I tested the water dispenser and water trickled out. I removed the filter bypass and retested and got the same results. I could hear the valve opening during this time. I removed and replaced the reservoir with filter head and retested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for not washing. Found wash motor seized. Replaced sump assembly, unit now now working as designed. No leaks detected. Job complete

"Arrived on site and inspected dryer and found two support wheels have failed. After repair dryer is running normally recommended at homeowner have been to the exterior inspected/cleared by a service before dryer is used again, job complete

"Arrived on site to test unit for not cooling, tested unit found compressor running and no frost pattern on evaporator, lines are warm, unit has a big dent right where the refrigerant lines go into cabinet, called tech line to present my findings, provided pictures by text, per tech line unit SR#7735756157, customer to call whirlpool customer service job complete"

Arrived on site to diagnose a dishwasher that is not turning on. Found latch assembly failed and replaced . Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for a dishwasher that is not spring out of one spray arm. Inspected unit and work area. Ran the unit through diagnostics and found an F9 E2 (drain pump electrical problem) and F6 E4 (float switch open) error code. Renting it through a diagnostic check and found massive suds buildup inside of the dishwasher. Attempted to drain the unit and found that the unit was trying to drain but would not drain. Removed the dishwasher from the cabinet and found soap buildup inside of the drain tubing and inlet water assembly. Use the shop vac to clear out the gelatin debris. Was able to get all portions of the dishwasher clean and went to suck out the drain hose. Found the buildup inside of the drain hose was too clogged to remove. Advised the customer that they would need to replace their drain hose Prior to any further dishwashing cycles. I did advise the customer that their issue was using too much soap. They advised that the unit had overflowed at one point and was starting to leave white residue all over their dishes so theyve added more soap than before to try to alleviate that issue and has had the reverse effect. I told them that they needed to use no more than a table spoon of dishwasher liquid when using especially because they pre-wash their dishes. The customer is going to get a drain hose and to install it. The unit is working as designed. Call complete.

"Arrived on site for not dispensing ice. Tested dispenser auger motor energized not dispensing ice,removed container found coupling stuck to shaft and spring not stuck between connections. Removed shaft assemble defrosted shaft installed spring into shaft and coupling reinstalled container tested ice dispenser unit working as designed.

"Arrived on site for light issues. Tested fresh food switch multiple times at last attempt found found arm disengaged to switch and lights not powering on toggled switch up and down and lights powered on diagnosed a defective switch,replaced switch tested switch operation multiple times good. used 1 W11384469 (Switch) from stock"

"WGD5010LW0 Arrived to inspect heating issue. Upon arrival I advised the customer that the unit is for commercial use. Customer instruct only, no gas leaks detected during service."

Arrived on site to test unit for unit not getting to temp after replacing the bake element. Test unit and found broiler working but not bake. Test unit and found bad control board. Replaced board . Test unit and unit getting to temp job complete.

"Arrived on site to insect washer for an6 maintenance issues. Upon further inspection, I placed the unit in diagnostics and tested. The unit is operating as designed. I inspected the hoses, valve, below and pump and all are in good functioning shape. I advised the customer of this and they advised that they havent had any issues with the unit but wanted it checked out. No repairs needed at this time, no water leaks observed during service, job completed."

"Arrived on site to tell previous diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the condenser fan motor and tested. I found the unit continues to make the tapping noise and adjusted the fan blades. Retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect range cooktop flames. Upon further inspection, the customer advised the front right cooktop burner flame seems too low compared to the other burner flames. I tested all burners and found the flame on the front right burner was too low. Also found the flames with orange tips due to a humidifier in the home. Customer advised the oven makes a whomp noise when it turns on. I tested the oven on Bake at 450 degrees and while doing such, I removed the front right burner orifice and found it dirty not allowing enough gas flow. I cleaned the orifice and retested and the burner is operating as designed. I demonstrated for the customer as well. On the oven reached preheat temps, I waited for the burner to come back on and when it did I heard the noise the customer described. I advised the customer the noise theyre hearing is the burner igniting and was normal. No gas leaks detected during service, job completed."

"Arrived on site to inspect dryer timer not advancing. Upon further inspection, I test3d the unit and found it would turn on. I inspected the timer and found the windings bad causing it to not advance. I removed and replaced the timer and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site. Ran further diagnostic with ui control diagnosed a defective pad switch,removed door skin and dispenser compartment replaced ice pad reassembled unit tested ice dispenser unit working as designed.

"Arrived on site and inspected washer and found latch is broken, Confirmed latch is working properly through diagnostic cycle, job complete

"Arrived on site and inspected washer and found customer has video of noise during the cycle. Found gearcase is failing, took pictures.

"Arrived on site and inspected range and found previous homeowner did not clean center burner and it is clogged with grease and oil. Showed customer how to disassemble it I and homeowner cleaned it. After reassembly burner is working properly, took one picture, job complete

Arrived on site to test unit for RC not cooling. Customer stated they unit used from market place. Found RC thermistor reading proper temp and motor engaging. Found FC motor not engaging. Found thermistor reading open at control p5 connections. When checking all connections found pink wire popped out from harness and was broken. Traced wire and found it to be p5-4(one of the wires for FC thermistor). Advised customer harness is damaged

"Arrived on site to test unit for not draining. Found pump was clogged with a pair of panties. Removed obstruction and pump not draining properly. Replaced damaged pump, unit now working as designed. No leaks detected.

Arrived on site for a range that has a broken latch. Inspected unit and work area. Did confirm the customers complaint and found the door latch switch broken. Replaced the latch assembly and test at the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed parts. On inspection found black soot in the flame chamber. Saw the the orifice was for natural gas and the one we ordered was for natural gas. Informed the customer that there would be additional cost to change it over to LP. Customer decided to go head and buy a new dryer because of the age of the old dryer. No gas leaks detected during service

Arrived on site for a dryer and that is making selections without the customer touching anything on the control panel. Inspected unit and work area. The customer advised that it happened several times a day where they are away from the machine machine starts beeping at them as if its ready to start a new cycle. They advise the unit does work normally otherwise. Remove the top cover and found evidence of moisture behind the user interface. Used a paper towel to test the airflow movement within the dryer. Found that the paper towel would not hold up against the back wall air vent indicating that there issue was an airflow issue causing steam to rise up to touch the user interface and causing a software issue. Advised the customer that they would need to have their vents cleaned due to this issue. The customer advised that the home was built 12 years ago and they have not personally had their vents cleaned ever. Advise the customer to get their vents cleaned and call back if any other issues persist. Call complete.

Arrived onsite washer not draining. Ran the drain operation in diagnostics mode in drain pump was making weird noise. Gain access to the pump and found a piece of clothing in the pump. Retested the pump and the pump did not right so I replaced the pump. The unit is operating as designed and they was no water leak detected during service.

Arriving on site for MW light not going out. On inspection found that the user was using a non dimmable LED light bulb. Informed the customer that you have to have DIMMABLE LED Light bulb to work in the MW.

Arrived on site for fridge having temp issues . Warmer the normal. Temps in fresh food section . Found condenser coils covered up with pet hair . Cleaned coils and instructed customer on proper cleaning . Advised if temps are still not proper to call us back .

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the broken dispenser. Call complete.

"Arrived onsite for microwave oven combo, microwave not turning off. Upon arrival inspected unit. Customer stated unit works fine when cooking under 15 minutes. However when cooking 15-20 minutes the microwave does not shut off when the cook time ends. Tested unit at 1, 2 and 3 increments and had no issues. Customer had video of microwave but seems like only recorded blower fan. Called tech line for assistance. Tech Chris, SR#7735762757, advised that when cooking time is that long the fan will stay on due to high temperatures. Tech explained that at the end of the cook time if the light is off and the turntable is not turning the magnetron will not be engaging. Also found that unit was not connected to WiFi for updates. Power cycled unit and advised customer to connect to WiFi. Gave WiFi team contact info. Once unit is updated, the customer will run an extended cooking cycle and monitor the light and turntable once the cook time ends."

Arrived on site to replace upper rack and adjuster kit. Replaced both parts test unit and unit test good. Upper rack no longer hitting or making contact with tub gasket. Job consoles.

Arrived on site to diagnose a washer that is not draining. Found debris caught in pump and cleared debris from pump. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a microwave that wasn't operating properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and job is complete.

"Arrived on site for range, inspected unit and work area. Customer complaint was nurse came to their home and said she smell gas. Customer called fire department and he said they use some electronic thing to detect the gas. I inspected unit and found leaks coming from the unit I advised customer to contact gas company to make sure the leak is not coming from any where else in the house. Contacted Whirlpool safety and spoke to Rebetha SR#7735731401 and explained to her what I found. No leaks where observed during service. Job completed."

"Arrived on site to install parts diagnosed. Installed new console and insert, unit is now operating as designed. Job completed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the tub ring and tested the unit. The unit began to work and operate as designed. Advised the customer to call back if any other issues persist. Call complete.

Arrived on site for washer needing previously diagnosed hub and screw. Upon arrival reconfirmed issue and removed hub and screw. Found gearcase teeth rusted and flake off to the point that the new hub couldnt be properly pressed into place. Replaced gearcase hub and screw and then reassembled and tested unit. Found washer fully functioning as designed with no Leaks call complete.

Arrived on site for washer needing previously diagnosed capacitor. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks and u it working as deigned. Call complete

"Arrived on site for washer, inspected unit and work area. Customer complaint was tap cold was hot and no cold water. Inspected unit and found the water lines installed incorrectly. Installed them the proper way and re-tested. Unit is now operating as designed and no leaks observed during service. Job completed. F2E1"

Arrived onsite to install previously diagnosed parts upon arrival I installed the new controls and tested unit and found unit operating as designed

Arrived onsite for a refrigerator with some lights out in the rc. Upon inspection I found that the leds in the unit failed. I replace them and found that the unit is now operating as designed. Job complete

Arrived onsite for an ice machine that will not turn on. I found 123VAC out of the auxiliary drain pump. I accessed the control and found 11VAC at the control. I went back to the drain pump and found neutral dropping out when powering up the machine. I replaced the drain pump and tested. All is working as designed. There was one water leak on the customers supply line and I showed it to them. They are gonna replace the line. Call complete.

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the leaking tub. I ran diagnostics and the dishwasher is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damper control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for not dispensing detergent, tested unit found load and go is full but system is saying its empty, inspected load and go sensor and found it corroded, replaced drawer and tested, detergent is now detected, customer stated unit is not filling any water as-well and cloth are coming out still dry, tested unit found it not filling proper amount, replaced control and tested, water is now filling properly and unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for no operation, tested unit found unit has power but not turning on, tested all components and found them good, exposed control and found a connection burned on control, replaced control and fixed connection, tested unit unit now running as designed, job complete"

"Arrived on site to test unit for excessive shaking tested unit found failed suspensions, no oil leaking out from gear case or any unusual movement in shaft, replaced suspensions rods and tested, unit is now running as designed no leaks detected job complete"

"Arrived on site and inspected washer and found saved era code for pressure system. Customer says washer will not spin on several loads. Found there is no standpipe and customer has a long hose hooked up directly to the drain hose explain how this could very likely be causing siphoning during the wash cycle. Observed an entire rinse and spin cycle For the customer and It completed properly even with the current installation. Washer also does not have its own circuit in the home, it is also on the porch exposed to the environment, reported installation location to tech line, job complete. 7735763282"

Arrived on site to test unit for not washing. Found wash motor was bad and voltage to motor was fluctuating. Replaced assembly and control. Unit now working as designed. No leaks detected. Job complete.

Arrived on site. Found defective freezer led installed updated led module autho S191AQ ; used 1 W11601310 (Led module) from stock

Arrived on site. Found defective upper panel replaced panel

Apt 916Arrived on site for dryer shutting off before clothes are dry . Checked moisture and thermistor . Both checked normal. Replaced control . Reran test and all checked normal. No lint build up at time of service. Job complete

Arrived on site for door seal fraying . Replaced door seal . All checked normal. No other issues found. No lint build up at time of service. Job complete.

"Arrived on site ,replaced cap actuator and motor . Ran calibration and diagnostics test all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for washer starting but not continuing into wash cycle . Ran diagnostics, no error codes . Ran test wash and motor was struggling to power up. Replaced cap and actuator. Re ran test wash all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for not heating properly, tested unit found oven sensor reading 82 degrees at room temperature of 71, replaced sensor and preheat unit to 350, after preheat the control stopped cycling element and started to cool off, replaced control unit heating and element are good, explained to customer the calibration in oven if needed in future unit is now running as designed, job complete"

"Arrived onsite for a rand that has th cooktop hot light on all th time. Upon inspection I found that the rf burner switch was burnt out. I replace it and found the the light turned off. I tested the unit by running the cooktop and the waiting for it to cool down and the light to turn back off. This did occur, unit is now operating as designed. Job complete."

Arrived on site to diagnose a dryer that is not turning on. Found start switch not wired from factory. Rewired switch properly and all is working properly at this time.

Arrived on site to diagnose a refrigerator that is not cycling defrost properly. Found controls miscommunication causing extended periods of defrost cycles. Replaced ui and hv control and all is working properly at this time. No leaks were found at time of service.

Arrived on site for a dishwasher that is flashing an F2 E2 (UI unresponsive) error code. Inspected unit and work area. Confirmed the customers complaint and found the code flashing on the screen upon entry. I attempted to cancel out the code and test the unit. And was unsuccessful. Replaced the user interface housing and tested the unit. Still found the unit flashing that code. Replaced the control and tested the unit again. The unit began to work operate as designed. Call completed.

"Arrived on site for leaking washer . Checked all connections , no leaks . Ran diagnostics twice ,quick wash twice at diffent temps and started a normal wash . Couldnt duplicate any leaks or grinding noise . Instructed customer to take pics of any water and control to see what part of cycle unit is on . Job complete

Arrived on site for washer needing previously diagnosed capacitor. Upon arrival reconfirmed issue and installed part. Reconnected unit to power supply and ran sensing tests. Found unit could start cycles properly without failure. Couldnt tests for leaks because unit was in garage not connected/or near water source. Unit is mechanically working now call complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor, motor cover, and Kim and tested the unit. The unit began to work and operate as designed. Call complete."

"AGR5330BAS3 Arrived to inspect gas odor. I found the gas valve incorrectly operating and pulsing gas through the system, but not enough to ignite and creating a strong gas odor in the relative area. I contacted the safety line and advised of my findings. They authorized replacement of both the igniter and gas valve and issue an authorization of A160KC0WPL1. I removed and replaced the parts and retested the unit and checked for leaks. I did see that a EFV was utilized at the regulator end, to adapt the line to the flare fitting and it was intentionally backwards, but this device will not affect the gas flow or the units ability to operate, more importantly, it will not cause the gas odor that was detected. I advised the customer of the EFV presence. Operational test good, no gas leaks detected after repair."

"WDT750SAKZ0 Arrived to inspect draining issue. I found the drain tube was hooked around the opposite side leg from the drain direction and that was causing the rubber mount at the disposal to kink and restrict flow. I corrected the drain tube routing and tested. I advised the customer in detergent type and use. Operational test good, no leaks observed during service."

"WOS31ES0JS20 Arrived to inspect oven issue. I found the lower part of the oven chassis was separated from the cabinet by 1/2. To prevent airflow and thermal fuse failure issues. I corrected the mounting and verified the chassis fully seated against the cabinet, as described in the installation guide. Operational test good."

Arrived on site to test unit for burner not igniting correctly test unit and found customer turning the valve to far not allowing the igniter to ignite. Showed customer hot to use the unit and all Burners working as designed at this time.

Arrived on site to test unit for unit not starting but when you turn the breaker off and then back on sometimes it works. Test unit and couldnt duplicate the problem. Unit working as designed at this time. Job complete.

Arrived on site to test unit for unit not leaking. Test unit and found drain hose pinched not allowing water to go out. Secured drain hose correctly test unit and unit test good job complete.

"Arrived on site to inspect dishwasher control panel damage. Upon further inspection, I found what appeared to be a scratch on the control panel in the front bottom middle section of the panel. I found the selection keys bubbled up as well. I removed the outer protective film and found the control panel in good condition. I advised the customer of my findings. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use (customer has a water softener system). No water leaks observed during service, job completed."

"Arrived onsite to replace faulty motor, cam and belt. Replaced components and tested. Unit is now functioning properly. No further repair needed at this time. Job complete"

"Arrived onsite for refrigerator ice maker not producing ice. Upon arrival inspected unit. Tested ice maker and was not responsive. Power cycled unit and tested again. This time ice maker responded, completing harvest and called for water. Unit now seems to be functioning properly. Customer will monitor. If symptoms persist recommend replacing ice maker."

Arrived on site to install previously ordered part. Replaced ui. Test unit and unit operates correctly. Programmed unit to accept amount of coins preferred from customer. No leaks present at this time. Job complete

Arrived on site to install previously ordered parts. Replaced ui. Test unit and ui is now responding. Ran diagnostics on automatic cycle and test passed. Found unit in leveled. Leveled unit . No leaks present at this time. Job complete

"Arrived on site. Diagnosed a defective right side fresh food door,replaced defective door checked door operation good."

Arrived on site. Found a defective led module per service pointer removed all leds installed updated led modules all leds working as designed. Autho S84638 ; used 4 W11632139 ( Led module) from stock

Arrived on site to test unit for all burners flame to high on low. Adjusted all flames test unit and unit test good job complete.

"Arrived on site to test unit for not heating. Found element has burnt out. Replaced faulty element, unit now working as designed. No leaks detected. Job complete."

Arrived on site and set washer Into a diagnostic cycle and ran high spin setting showed customer how tub and basket stay in the center of the washer suspended by its support system. The vibration they are seeing is just that energy from the spin being transferred to the exterior walls by the suspension system and drain hose. This is normal operation.Sent a short video to KB/service management and documented customers complaint with tech line 7735756555

"Arrived on site to test unit for error f8e0(upper fan speed). Found fan running as designed but not registering correctly. Replaced faulty blower, also replaced control as a precautionary. Unit working as designed. Advised customer to download app and connect unit to WiFi asap. Job complete."

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was the dishwasher not working . Entered diagnostics and retrieved error codes F4E3 F7E1. ordrng 1 W11085683 (Sum&motor)"

Arrived onsite for washer not powering on. Upon arrival inspected unit. Unit is stacked but maintenance unstacked. Accessed controls and found main board not functioning. Notified customer that there is possibility for UI panel to also be out. Order control and UI. Give maintenance adequate timeframe and they will have unit unstacked accessible for one tech. Office to reschedule. ; ordrng 1 W11483175 (Control)

"Arrived on site to test unit for no ice production, tested unit found compressor engaging but water valve and pumps not activating, took voltage and found that control is not sending voltage to water valve, will need to replace control to fix issue ; ordrng 1 W11034363 (Control) and 1 W11123917 (Main Harness)"

"Arrived onsite for a refrigerator that is having and issues where the temp alarm would sound from time to time. Upon arrival I performed a temp test in the rc and found it at 48* and in the rc was at 8* (unit it a dual evap unit) upon further inspection I found that the 3way valve tested good all fans running, the compressor was running as wall door switch seemed to woke as I opened and closed the doors and found that the complete the Circuit every time. I am ordering the control and return with the inverter. ordrng 1 WPW10739408 (CNTRL-ELEC) and 1 W11573593 (INVRTR-BOX)"

Arrived onsite for dishwasher door not staying up. On inspection found the spring on the right hinge had fallen off. Went to replace the hinge and found that I had the left hinge. Informed customer that the right hinge is on back ordered. Office to reschedule when part gets in. No water leaks detected during service ; ordrng 1 W11573702 (Right side hinge)

"Arrived on site and inspected dryer and found after disassembling blower wheel assembly is broken. ordrng 1 137552300 (Blower kit)"

"Arrived on site and inspected microwave/oven combo and found spring is broken. Disassembled the door and while attempting to replace it found pre-screened springs do not match. Will need to order correct spring to complete repair. ordrng 1 WP4451009 (Spring)"

Arrived on site to diagnose a dryer that is not heating properly. Found heating element failed and wiring to heater burnt. Heater will need to be replaced and wiring repaired to complete repairs. ordrng 1 WPY308612 (Heater)

"Arrived on site for refrigerator, inspected unit and work are. Customers complaint was making loud noises from the inside off the freezer. I removed the evaporator cover and found no ice build up, I did find the fan blades touching the fan housing. I was able to pull it back into place but I did advice customer to get the fan blade and motor replaced.

"Arrived on site for range knob broken. On inspection found that the knob had lost the insert. Replaced the knob and tested the unit. Customer showed me the cooktop flames were yellow, I checked the regulator and it is set for gas. I then looked at the orifice and they are gas to, ordering a new regulator and center burner. No gas leaks detected at service; ordrng 1 W11435660 (Burner) and 1 W11449506 (Regulator)"

"Arrived on site for a dishwasher that is not starting a cycle. Inspected unit and work area. Ran into diagnostics and found an F6 E4 (float switch open) error code. Ran the unit through diagnostic mode and found the unit drain and fill but when it went to use start washing, the unit went dead after three seconds of starting to wash. Attempted to drain out the water and found the user interface was shutting off as soon as I closed the door. Whenever I opened the door, found voltage going back to the user interface in the user interface lighting back up. Spoke to JC and ran through a couple tests. I replaced the control and tested the unit again. Still I had the same issue. Checked resistance on the vent fan motor and found it out of range. Ordering the vent fan motor and will return with the control and user interface just in case. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10469574 (Vent motor) and 1 W11305308 (Control)"

Arrived onsite for a washer that is making a clicking noise. I was not able to duplicate the noise at this time while running the service diagnostics test or component activation. The customer stated that it seems to happen more when running lighter loads. The customer had a video of the noise and it occurs during agitate and only in one direction. I removed the wash plate and found it clean underneath. I inspected the slider and it looked good. I recommended just replacing the gear case due to the noise. Gear case is already on order. Office to RS.; O-emld tckt