Arrived onsite for washer shaking and off balance. Upon arrival inspected unit. Pushed down on tub and found suspension obviously failed. Tub would bounce up and down loosely. Replaced rods and tested. Unit is now functioning properly. Job complete .

Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Came home and water was on the floor towards the right side of the unit. Since then customer has run unit about 3 times to duplicate and isolate issues. Has not had any issues since. Ran diagnostics and tested. I could not duplicate any issues either. Unit was functioning and no signs of leaking. Customer will monitor. Job complete

Arrived on site to test unit for cooktop and oven not working. Found L2 burnt on power cord side caused by in proper installation as retention nuts were extremely loose causing arcing. Replaced power cord and terminal block. Cooktop now working properly. Heated oven to 350 with no issues.

"Arrived on site to test install previously diagnosed regulator and knob, installed regulator but the connection going into the regulator is the wrong size, contacted tech line per whirlpool contractor will need to fitting and complete installation SR#7735794579 contractor will get proper fitting and complete installation, advised customer that knob is cosmetic and no longer covered under warranty, advised customer to contact Jenn air to see if they can replace it for her replaced knob

Arrived on site for to install parts previously diagnosed. Installed new fan blade and motor. Tested and its now operating as designed. No leaks where observed during service. Job completed.

Arrived on site for no cool. Powered unit on compressor powered on no frost forming on inlet of evaporator found heat exchanger line heavily corroded diagnosed a leak in the system parts unavailable due to age

"Arrived on site for a washing machine that has an issue with the lid lock and controls. Inspected unit and work area. I got some advised the unit just makes a clicking sound and will not actually turn the unit on. Did confirm the customers complaint and attempted to run the unit into diagnostics. Found the unit would not go into diagnostics. Disassemble the unit and Checked resistance on the drain pump. Found 1.9 ohms of resistance indicating a short. Checked resistance through the latch and found the latch was also out of range. Advise the customer they would need a new latch, drain pump, and control for repair. The customer advised that he did not want to pay for that much on a washer that was just out of warranty. He is going to contact whirlpool to see if he can get further assistance or he will just buy himself a new washer. Call complete."

"Arrived on site for oven, inspected unit and work area. Customers complaint was after freeze and power outage oven. Would not respond to any commands. I powered unit off and back on and then unit stared to work as designed.

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not drying. Tested thermostats and passed. Tested the flame sensor and igniter and where out of range. Replaced both and retested unit is now operating as designed. Job completed

Arrived on site for refrigerator making odd grinding noise randomly. Upon arrival confirmed issue and sound complaint coming from dampener motor when activated. I installed WPW10594330 dampener control.Call complete

"Arrived on site for washer not starting correctly and making clicking noises. Upon arrival confirmed issue and found f5E2,e3 & F8e3 in diagnostics. Upon further testing I found control would intermittently shut down the green diagnostics led on control even though a stable 120(correctly polarized) outlet never tripped or lost power. Found lidlock working within manufacturing specs. Also found unit randomly turn8ng itself on random cycles.

Arrived onsite for a refrigerator making a loud noise after the filter was replaced. I found the customers new filter causing the housing to hammer when water was dispensed. I replaced the filter and the unit is dispensing properly. Call complete.

"Arrived on site and Washer/dryer combo is in a tiny house, there is extremely limited space, see pictures. inspected washer and found it is leaking from in between tub and drive system. Took video and sent it to KB/service management. Wash it would need a complete rebuild and cost for the time and two technicians because of location would not make it cost-effective

"Arrived on site to diagnose dishwasher with no door tension. Examined door and found almost no resistance when opening and closing. Examined hinges and found right side spring bar had become disconnected from the hinge. I was able to reseat the spring and bar and tested unit. Found it was opening and closing properly. If issue repeats the RIGHT SIDE hinge needs to be replaced. Unit now working properly, repair completed."

"Arrived on site to diagnose washer that is making a screeching sound when in use. Tested unit and found that during fill the unit is screeching from the cold side. Disassembled valve and cleared out debris and retested. Found noise gone, normal operating sounds present. If sound returns valve needs to be replaced completely. Unit under 2 year rent a center warranty. Repair completed."

"Arrived on site to diagnose range with oven that is not heating. Ran unit and found gas triggers, but unit is not sparking at all. Traced failure to ignition board. Replaced and ran again. Found unit sparking and lighting properly. Repair completed."

"Arrived onsite for a washer to replace the previous diagnosed parts. I ran the service cycle and found that when the unit would agitate it would make a popping noise from the wash plate area. I checked the gear case, slider, and clutch finding them all good and no signs of oil. I found the feet screwed all the way in the chassis not giving good enough clearance from the floor to the rotor. I lowered the feet all the way out and leveled the washer. When I had the slider and clutch removed I could not spin the center shaft of the wash plate without the outer shaft trying to move. I removed the agitator and wash plate and found a coin wedged between the wash plate and basket causing the issue and the noise. I removed the coin and reassembled the machine. I tested the washer again in service diagnostics and it completed the cycle and worked as designed with all test passing. There were no water leaks present at the time of service. Call complete."

Arrived onsite for a dryer with the felt loose on the drum. I found the rear drum seal torn. I replaced the seal and tested the dryer. All is working as designed. Call complete.

"Arrived on site and inspected refrigerator and found icemaker is broken. Took one picture. At minimum a new icemaker would be needed to complete repair, job complete"

"MVW6230HW3 Arrived to inspect code and non-operation. I discussed the issue with the customer and on the load the issue occurred, they heard a loud, strange noise. The unit had an unbalanced load code upon my arrival and within service test mode, F0E9 and F0E5 wee displayed. I cleared the codes for testing in manual mode and found all functions were present and could not recreate the failure. I did note the basket was leaning against the inside from the of the chassis and adjusted the leveling legs to center the rotating mass and also re-calibrated the ECU to the drive assembly. I advised the customer of my findings and described the units off-balance detection system. The customer will contact us if there are further issues. No leaks observed during service."

"WDF520PADM9 Arrived to inspect no operation. I found the unit had no stored error codes and operation within service test mode appeared to be ok. During further testing, I found the water supply valve not fully on and it was causing the anti-hammer device, to hammer. After fully turning the water on, the issue was resolved. Operational test good, no leaks observed during service."

"Arrived on site and found belt has come off, after reseating it. Started washer on a normal cycle per customer request and observed it until cycle passed rinse portion. Washer should be operating normally now but If issue continues bring back gearcase, cam kit, shield, motor, and belt. Job complete."

"WRS325SDHZ08 Arrived to inspect items freezing within RC. There were remnants of ice within the diffuser outlet, into the RC and the customer advised the the issue had cleared up prior to our arrival. The chassis was incorrectly set during installation and the top of the doors was mismatched by 1/4. Via front adjustment rollers, I was able to correct the chassis twist and correct the door mis-alignment. The lower corners of both chambers required sealing to further prevent air incursion. I verified the defrost system was working as designed. The diffuser had broken due to the amount of ice that formed within it and I removed and replaced. The dispenser was clearly showing signs of dripping after dispense and I corrected the issue within the dispenser assembly. Operational test good, no leaks observed during service."

Arrived on site for washer needing previously diagnosed control. Upon arrival reconfirmed issue but found silicon mold as well as ACU casing cracked in indicating drain pump had over heated and shorted control. Found resistance to drain pump at 20ohms even. Replaced drain motor and ACU and reset and reassembled unit. Found no leaks and unit working as designed. Call complete

Arrived on site to replace previously ordered parts for cooktop. Replaced center burner valve and tested unit. Found all is functioning properly at this time.

"Arrived on site to inspect refrigerator with condensation building up. Upon further inspection, I found moisture on the mullion (photos), moisture on the shelves and moisture on the shelves on the door. I found the unit not level I placed the unit in diagnostics and tested the mullion in test 63 and found it getting 12.46VDC. I tested ohms the mullion and its showing 15ohms. Also, customer pointed out a burn mark in the top of the RC section (photo) which was covered with permagum and foil tape. I removed the tape and permagum and took another photo for the file and called techline to report. There is an SR number from previous service. I spoke to Travis and advised of my findings of the moisture build up, previous repairs and the burn mark in the RC liner and Travis advised to order the liner repair kit. I advised the liner is grey and Travis advised he would get all info documented in the previous SR#7735758790 and to give the customer the SR number and have them contact customer service for further assistance. I advised the customer of my findings and provided them with the SR number. I leveled the unit as the chassis was twisted and possibly keeping the RC door from sealing properly. No repairs made and no water leaks observed during service, job completed."

Arrived onsite and found unit operating with fast door swing due to leveling. Repaired by leveling. Unit is now operating as designed. Swapped handles to correct orientation. Unit is now operating as designed.

Arrived onsite for microwave not starting some of the time. Determined cause to be customer letting microwave door fly shut causing pop open on the left side. Made adjustments to the level and coached customer on the baseline habit being following the door closed with hands to best care for the switches and hinges. Advised customer on repair. Unit operates properly 10/10 times when the soft close method is applied. Unit does not have a propensity to disengage the switch u less the door is slammed shut hands free.

Arrived onsite to complete repairs. Determined cause of noises to be the pulley wheel. Determined the front drum seal to be complete and only needed to be shaped. Replaced compressor fan. Unit is now operating as designed. Advised customer on the repair.

"Arrived on site to install previous ordered parts. Replaced control W11513246, and drain pump W11399437. Test unit and now drains. Ran a automatic cycle and makes grinding sound during agitating. Found cam has failed. Need to replace cam replaced cam W10721967 With prescreened part from call 368930. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to install previous ordered parts. Replaced basket, suspension, and gearcase. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived on site to install previously diagnosed part. Upon arrival I installed the new fuse and tested the unit and found unit operating as designed job complete

"MVWB835DW0 Arrived to inspect washer stalling during cycle. Service mode had F8E1 as the only stored code and I cleared for testing. All functions were present within manual test mode and I found no faults. The cold was slightly slower during fill than the hot, but appeared to be within MFG requirements. Automatic test mode revealed the unit continuously filling and I interrupted the cycle for inspection. I found the water level pressure line at the board end had belled and came loose. I removed the swollen portion and reattached the line, ensuring a positive connection. All further testing was normal and the unit resumed normal operation. No leaks observed during service. Warranty applied to service."

Arrived on site. Removed freezer door installed new freezer door checked door operation good.

"Arrived on site for Squeaking or Squealing Noise. Upon arrival, ran diagnostics and there are no save error codes. Ran components test and squeaking coming from under machine during spin. Inspected under components under machine. Found cam pulley is worn and belt is loose. Need to replace cam and belt. Replaced cam W10721967 and beltW11239857. Test unit by spinning unit with load of service towels and continues to make a lower pitched whistling sound when basket is stopping. Inspected motor and is good. Replaced gearcase W11449840. Test unit and is now operating correctly. No leaks present at this time. Job complete"

Arrived on site to install previously diagnosed parts. On arrival installed the pump on the dishwasher and ran unit in diagnostics mode. It passed diagnostics and no water leaks were detected during service.

"Arrived on site for cooktop flame going out. On inspection found that the orifices were the same size on all the burners, .74mm change the large burner to 103 mm and the center burner to .94. Informed the customer that the burner were being starved for fuel having the smaller orifice installed. The gas regulator was set not natural gas, switched the it to LP. No gas leakes detected during service."

"Arrived onsite for washer still making noise. On inspection found that the gearcase was bad. I replaced gearcase and stator, running unit in diagnostics mode. Washer is operating as designed, No loud noise during diagnostics. Will inform customer to run a load in The unit to fully test the machine. No water leaks detected during service."

Arrived onsite for noise complaints and tested unit for improper noises. Unit is now operating as designed and quietly. Leveled and centered to optimize performance. Advised customer on findings and advised on design and noise expectations.

Arrived onsite for washer making noise during spin cycle. Upon arrival inspected unit. Ran test and found unit would make noise at the beginning and end of the spin cycle but not during. Inspected underneath unit and found little tension on belt. Belt spiked off easily. Replaced loose belt. Tested unit and unit is functioning properly. No noise at this time. Job complete

Arrived on site to test unit for center burner burning yellow. Test unit and flame is nice and blue at this time. Couldnt find anything wrong with the unit at this time. Job complete.

Arrived on site to test unit for door not closing. Test unit and couldnt duplicate problem door is closing correctly at this time.

Arrived onsite to replace shattered oven door. Replaced door and tested. Unit is functioning properly. Job complete.

Arrived on site to test unit for unit not draining. Test unit and found unit draining correctly but unit filling up with water from OR system. Advised customer to get RO fix job complete.

Arrived on site for PRIOR 90 SAME ISSUE REWORK - oven racks will not slide easily and the trim on the on the door . Arrived onsite and called techline. Explained to techline finding. Sent a couple photos per instructions. Uploaded pictures to SD. Inspected unit for damage that may have caused issue and there is no evidence of damage. Tech could not recommend to me any repairs and has asked for customer to contact customer service. Tech gave SR#7735792016. Job complete

"Arrived on site to test unit for excessive shaking, tested unit found feet has been extended all the way out causing is to wobble, adjusted feet and leveled unit, tested in high spin, unit is now functioning properly, has a little vibration but within whirlpool standards, all components tested good in diagnostics, job complete"

"Arrived on site to test unit for not spinning/agitating. Found motor was humming when spin and agitate activated. Replaced bad run cap, calibrated unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for upper rack wheels broken. Replaced adjusters, unit working as designed. Job complete."

Arrived on site to test unit for door falling off and burners not igniting properly. Found left side door hinge was not set into place properly and lock engaged. Disengaged lock and set door properly. Door now working as designed. Adjusted burner heads as stated in service pointer W11643965. Burners now working as designed. No leaks detected. Job complete. SR#7735716415

"Arrived on site to test unit for not spinning clothes out. Found errors f0e5(off balance) and f0e9(off balance pause). Completed diagnostic cycle with no issues. When selected heavy duty cycle, most common used setting, noticed spin was off. Per device pointer W11617330 advised on loading procedures. Spoke with Techline and was advised to replaced capacitor as a precautionary. No leaks detected. Job complete. SR#7735790103"

"Arrived on site to test unit for RC not cooling, tested unit found FC evaporator completely frozen over, heater not engaging in diagnostics, defrosted evaporator, replaced control, defrost thermistor and UI as precautionary, tested unit, heater is now engaging, and evap deva good frost pattern, u it is now running as designed, advised customer to allow 24 hours before loading items in unit, job complete"

"Arrived on site to test unit for ice bin not coming out, tested unit found ice bin release is functioning properly, demonstrated to customer 15-20 times, advised customer to try removing bin and noticed that the button is not being pressed hard enough, advised customer to press in the middle of button for proper release, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for LO/LF error code, tested unit found hot water line kinked restricting proper water flow, adjusted water lines and tested, all components are now functioning properly, no leaks detected job complete"

Arrived on site for icemaker noises. Tested unit and found a bad icemaker. Replaced with new one and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site. Removed freezer door,slides and brackets,added adhesive to liner gaps between plastic liner and cabinet,installed new slides,brackets and freezer door checked door seal good."

Arrived on site for door concerns. Adjusted hinge assembly tested door operation unit working as designed customer concerned about door swinging open when opened a little over 90? informed customer that is the design of the unit.

Arrived onsite for a DW that will not wash. Upon inspection I found 4fe3 stored upon running a diagnostic cycle I found that the sump&motor did not run. I replaced the sump&motor and tested the unit several times and found unit operating as designed. No leaks job complete.

Arrived on site to install previously diagnosed parts. Upon arrival I installed new ice box ice door and ice maker. And tested unit and found unit operating as designed. Job complete.

"Arrived on site for a DW that is not filling with water. Upon inspection I found that there was no codes stored, I ran a diagnostics cycle and found that the unit operated normally. I then started a normal cycle and found the the unit contained to operate as before. I did briefly go over detergent and rinse aide use. Un it operating as designed. Job complete."

"Arrived onsite for a MW that is showing F2e1 key stuck. Upon arrival I found this cod stored, I the power cycled unit as per tech sheet and tested the unit and found the code came back. I replace the control and tested the unit using a cup of water and hearing it up do 30sec. And then again for a minute and the unit performed with out issue. The unit was not connected to Wi-Fi and the customer wished it to be so, I gave the customer the whirlpool Wi-Fi team number and advised them to contact them for help. Job complete."

Arrived on site to test unit for handle coming off. Test unit and found loose handle. Secured handle correctly testUnit and unit test good job complete.

Arrived on site for a refrigerator that does not have any legs. Inspected unit and work area. The customer advised the installers were having a hard time getting the unit leveled. They advise that they needed a new feet for the refrigerator. Did advise the customer that this unit only has rollers not feet. Did adjust the rollers on her unit to level out her refrigerator. The unit is working as designed. Call complete.

"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f1e1 in diagnostics. Found unit had stable and correctly polarized outlet, and found ACU just randomly stopping. Replaced ACU and reassembled and tested unit, found no leaks and washer working as designed. Call complete"

Arrived on site for range not turning on. Upon arrival confirmed issue and found no power to unit and breaker tripped. After further disassembly I found broil element harness had made contact with chassis frame. Required harness connection and found unit could work as designed with no failures. Call complete

"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f1e1 in diagnostics. Found unit had stable and correctly polarized outlet, and found ACU just randomly stopping. Replaced ACU and reassembled and tested unit, found no leaks and washer working as designed. Call complete"

Arrived on site and installed new spark module and igniter to resolve poorly igniting burner. Tested unit and found drastic improvement in frequency of lighting attempts. Advised customer there are no simple adjustments that we can make to adjust the position of the manifold pipe or valves. Unit working as designed at this time. Repair completed.

Arrived on site to diagnose a microwave that is making unusual noise. Found fan blade out of round and it's rubbing on housing. Replaced fan motor assembly and tested unit. Found all is functioning properly at this time.

Arrived onsite and replaced the modules and display to repair unit with module failure. Now the unit is presenting f63 error and c91 errors. Called techline to report issue and spoke with sterling. Sr#7735792109Assisted with configuring as the error codes were a result of incorrect program being assigned. Programmed correctly and tested function all is operating as designed.

Arrived onsite and found some noise and shaking due to the rotor bolt being loose. Restored by securing bolt. Calibrated and advised customer on repair and use and care. All checks good.

Arrived onsite for refrigerator dented door. Upon arrival inspected unit for damage. Found that unit did not need door replaced. Job complete

Arrived onsite to replace faulty control board. Replaced board and tested. Unit is now functioning properly. Customer will monitor. Job complete

Arrived onsite for oven with long preheat times. Upon arrival inspected unit. Ran bake cycle and did not attempt to ignite. Tried broiler and same. Disassembled and found wiring harness not secured and panel pinching harness. Secured harness. Tested unit and unit is functioning properly. Job complete

"Arrived on site to install previously ordered parts. Replaced right and left housing,both covers,2 positioners, and both adjusters. Top rack now slides in and out correctly . No leaks present at this time. Job complete"

"Arrived on site for not igniting correctly and orange tips on all burners. Upon arrival inspected unit and tips of all burners are yellow and right front burner not igniting properly. Replaced front right burner and test and now igniting properly. As far as the yellow flame tips, inspected all burners and conversion was done. Found that the customer is using a humidifier in the home. Explained that the humidifier changes the air quality causing the yellow tips. No leaks present at this time. Job complete"

"Arrived on site and inspected dishwasher and found noise customer is hearing is wash motor running. Sound is measured at 42-46 db on decibel meter. Explained this is normal and it will happen during the entire cycle and cannot be changed, reported customers experience to tech line dishwasher is operating as intended. Documented with techline, 7735795820"

"Arrived on site and found customer experienced F8E4 error, removed lower kick plate and found water in tray. Removed water and set dishwasher to run on a normal cycle and observed it for 30 min and didnt see any leaking. Customer will continue to monitor operation and if a callback happens all possibilities for leaking should be ordered. Job complete"

"Arrived on site to test unit for not no drain no power, tested unit found it full of water control unresponsive and shorted drain pump, removed all water, replaced control and drain pump, tested unit through diagnostics, all components engaging properly, unit is now functioning as designed, no leaks detected job complete"

Arrived on site and found customer complaint is left fresh fruit door is sometimes left open. Explain to customer that door does not have a self close feature and must be actively close by whoever opens the refrigerator. Both doors should be completely open and completely closed east time refrigerator is accessed. Job complete

"Arrived on site and inspected dryer and found no airflow showing on airflow meter, temperature is good, took pictures. Removed vent hose from rear of dryer and it is full of water, apartment maintenance is not present, But showed apartment resident and informed apartment management on the phone. Vent to the exterior of the building will need to be cleaned/cleared before dryer is used again, job complete"

"Arrived on site to test unit for not making ice, tested unit found ice maker stuck mid cycle and would not respond to diagnostics, replaced ice maker and tested, ice maker is now functioning properly, advised customer to allow 24-48 hours to start ice production, unit is now running as designed no leaks detected job complete"

"Arrived onsite for a refrigerator with a broken mullion and the doors not sealing correctly anymore. I found the center door mullion had come off the upper and lower clips. The mullion was still in good shape but the left door was to low not allowing the mullion to contact the pivot block correctly. I found the right door hinge bent down , the closures worn, and the right door gasket tornrdrng 2 WP12028505AP (Closer)s and 1 W10135097 (CENTER HINGE ASS&-AP PNT)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. The customer advised that they could hear an abnormal noise when the compressor would come on or attempt to turn on. I pulled the unit out and measured amp draw to the compressor and found 9 amps and it was very hot. I cycled power to the unit and heard the start device click and the compressor making an electrical humming noise then shut off. I advised the customer of my findings and per service pointer #W11634348, I am ordering the compressor, UV dye drier and access valve and office to schedule return service. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 CNOTE (2HR JOB) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT)"

"Arrived on site for washer, inspected unit and work area. Customer complaint was washer leaking.. Replaced valve and tested. Unit is now operating as designed. Advised CX to replace water lines due to the age.

"Arrived onsite for a refrigerator that is not cooling. Upon inspection I found temps at 69* in rc 67*fc. No frost pattern. And the compressor would kick on and off constantly. I am ordering ss 1 EBR73304210 (PCB ASSEMBLY,MAIN) and 1 TJ90SF8404 (Non Whirlpool access valve) and 1 WPW10143759 (FILTER-DRIER WITH DYE), used 1 TCA38151706 (COMPRESSOR,SET ASSEMBLY) from stock"

Arrived on site to replace previously diagnosed sump assembly. Found new part was damaged in box. Customer also wanting to move forward with recommended upper manifold. Ordering new sump and upper manifold ; ordrng 1 WPW10591570 (Sump) and 1 WPW10571949 (Upper manifold)

"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was freezer door not closing properly. Inspected unit and found that the freezer door rails need to be replaced and the door gasket. Im ordering parts and returning tech to level unit if possible. ; ordrng 1 W10436252 (Freezer door gasket) and 2 WP13055901 (Freezer door slider)s"

"Arrived on site for built in microwave, inspected unit and work area. Customers complaint was no feedback from console. Tested unit and found it needing the console and UI, also returning with appliance manager.. UI & console are covered under warranty. ; ordrng 1 W10696354 (Panel-cntrl) and 1 W10891908 (Manager appliance)"

Arrived onsite to unit 213. Found both freezer and refrigerator door needed replacement. Replaced freezer door on hand from call 364299 . Ordering RC door to complete the repair. ; ordrng 1 LW10912075 (Rc door)

"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. Ran unit through diagnostics and checked all diagnostic tests pertaining to the unit making ice. Found all tests pass except for the icemaker error codes. Found an E5 error code indicating a bad ice maker thermistor again. I called Whirlpool Techline and spoke to Rich SR# 7735796935. He had me take temperature on the freezer and found the freezer at 0?F. He had me run a couple other checks and advise that at this point, the only other issue that could be causing this is the high voltage board. Advised to only replace the high voltage board on this next trip in to call back if any other issues persist. Ordering the high voltage control in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11224256 (Control)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=26 degrees in setting of -5 and RC=36 on setting of 33 degrees. I disassembled the FC section and removed the evap cover and found a ball of ice on the cap tube area in the upper right corner (photo). Pulled the unit out and checked the sealed system repair for any leaks and found none. Tested amp draw to the compressor and found .58amps I advised the customer of my findings and am ordering the compressor, evaporator, UV dye drier, access valve, R600 KIT, NITROGEN and CNOTE-2HOUR JOB. Office to schedule return service. Recommended the customer turn the power off to the unit for safety. No water leaks observed during service.; ordrng 1 W11574734 (Compressor kit) and 1 WPA10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 R600KIT (R600 kit) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2 HOUR JOB) and 1 W11598434 (Evaporator)"

Arrived on site for a washing machine that is not spinning and closed. Inspected unit and work area. Ran unit through diagnostics and found an F7 E1 (basket speed fault) error code. Written unit through manual diagnostics and attempted to run the unit and a high-speed spin. Heard the unit drain but then the unit would flash the F7 E1 error code. Replace the actuator and tested the unit again. Still had the same issue. Replaced the capacitor and tested the unit. Still had the same issue. I checked the harness to try to find any potential shorts and could not get a reading on resistance to the shifter from the control. Ordering both the control and the lower harness and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11557935 (Control) and 1 W11591637 (Lower harness)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the gearcase, cam, actuator, main control. In the process of removing the agitator, the first bolt stripped and could not be removed. I attempted several times to remove the agitator and bolt with no progress. I contacted the office and advised of the issue and also advised the customer of the issue. I advised that the agitator would more than likely break when I go to remove it and would need to order the parts to replace it. I am rescheduling to order more parts and get authorization from extended warranty. I am ordering the bolts (2), retainers (2), auger dogs assembly, agitator auger, agitator coupler, agitator base and CNOTE-AUTHORIZATION and will return with all prescreened parts. Unit left unplugged for safety and office to schedule return service. No water leaks observed during service.; ordrng 2 W10772621 (Bolt)s and 2 W10715784 (Retainer)s and 1 W11158175 (Auger dogs assembly) and 1 W11480892 (Agitator auger) and 1 W11561052 (Agitator coupler) and 1 W11418231 (Agitator base) and 1 CNOTE (AUTHORIZATION)"

"Arrived onsite for a pro style range that nothing will work on. The customer stated she told the call taker to change the complaint to everything is working except the convection fan. I tested the unit in convection fan mode and found the fan not responding. Ordering W10794440 fan motor, W11029221 door latch, and W11394663 appliance manager control and will pull the oven to troubleshoot when parts are on hand. RS for Tue 2/28 per customers request.; ordrng 1 W11394663 (Appliance manager control) and 1 W11029221 (Latch) and 1 W10794440 (Fan motor)"

"Arrived onsite to install previously diagnosed parts upon arrival I found that I could not get the Agitator bolt off, I replace the clutch and slider and tested the unit and found no change. I am ordering the bolt and agitator and rescheduling for 02/27/23. I may have to brake the agitator to replace the gears. ; ordrng 1 W11550891 (AGITATOR) and 1 W10752187 (Agitator bolt)"

"WCG55US6HS00 Arrived to inspect noise and potential gas leak. I found no sources of gas leaking from the unit and the noise the customer heard, described and verified after recreating, was from the wiring harness connector that was making a frying sound. I was able to temporarily secure the connector and the issue stopped, but the harness should be replaced. Office to order part and contact the customer to arrange return service. Service management will need to report findings to Safety, or contact tech GC for completion. No gas leaks detected during service. ; ordrng 1 W11561443 (Harness, Main)"

"Arrived to instal previously diagnosed and ordered parts. I found the issue with the center burner was the supply line to the orifice holder was damaged during manufacturing and will require replacement. No gas leaks detected during service. ; ordrng 1 W11557818 (Center Oriface Holder)"

Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found thermistors and air damper all functional indicating control issue. Control will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11455229 (Control)

"Part requested wasn't sent for appointment, ordering Orion control and return date set for 2/24.; ordrng 1 W11336586 (Orion control)"

Arrived on site to install previous ordered parts. Upon arrival found that ordered sump and motor. Need drain pump. Ordering drain pump. Office to reschedule ; ordrng 1 W10914557 (Drain pump)

"Arrived on site for fan making noise. On inspection the fan blades are again, this half of the fan is missing. Informed the builder that we will have to come back with a new fan; ordrng 1 W11100651 (Fan)"