Arrived on site to test unit for low ice production and water pooling in ice compartment. Found all components functioning but water is not draining. Unit is gravity drained. Removed ice maker from compartment and found drain tube was pinched shut from angle to drain and extra material used is too stiff. Advised to have contractor correct draining issue. No leaks detected. Job complete.

Arrived on site for microwave needing previously diagnosed ACU. Upon arrival reconfirmed issue and installed required ACU. Upon reassembling unit I found all functions fully restored to microwave and unit heats as designed. Call complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the many failures of the unit, I removed and replaced the UI, hv control, RC evap fan motor/harness, RC evap drip pan kit and the right RC door gasket. I sealed off the RC evap cover using permagum and installed two screws at the top of the evap cover as explained in service pointer #W11092686. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site for range over heating in oven and showing f6E1 in diagnostics. Upon arrival confirmed issue and error code. Upon further testing I found oven sensor ohm8ng at 1.23kohms and broil relay would randomly get stuck and leave broil element on during use. Replaced control and oven sensor then reassembled and tested the oven. Found unit heating to 350 for 20 minutes with no errors or failures. Call complete

"Arrived on site and found lid latch is broken, after replacing it washer is now operating properly, job complete"

Arrived on site to replace previously ordered parts for oven. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.

"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head failure the cover being the wrong part, I removed and replaced the filter head and cover and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and housing and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site. Replaced icemaker and main control,power cycled unit ran diagnostics ice box fan powered on optics passed ran harvest test passed ran fill test passed."

"Arrived on site. Found ice build up on right side in freezer section,right corner of gasket not sealing to cabinet,removed ice build up,remolded door gasket checked door operation and seal good."

"Arrived on site. Diagnosed water line freezing due to reservoir freezing from air leaking out between fan scroll and air tower,defrosted lines,added sealer to gaps ran icemaker harvest test passed ran fill test passed. Removed ui ohmed fill tube heater passed"

"Arrived on site and replaced rain hoses and drain pump per Techline on last visit. Ran unit, unit working as designed with no leaks detected. Job complete."

"Arrived on site to test unit for vent hood grinding noise. Found motor mount bracket was bent causing fan blade to rub. Mounting bracket is not a serviceable part. Straightened bracket as good as I could and replaced motor, blade had no signs of damage and is no longer rubbing. Documented damage with Techline and was advised if issue persists to have customer call whirlpool with provided SR#. Job complete. SR#7735813671"

Arrived on site to replace Orion control for refrigerator. Replaced control and unit started normally. Advised customer to monitor unit for 24hrs. No leaks were found at time of service.

"Arrived on site to test unit for not working properly, tested unit found that the packaging card board strips were not removed causing door not to close properly and switch did not engage, removed card board strips and tested, unit is now running as designed, job complete"

Arrived on site for not operating correctly. Upon arrival ran diagnostics and got F4-E3 motor not running . Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for water leaking from door ice dispenser. Upon arrival customer mentioned that ice melts overnight and causes drip tray to over fill. checked temperatures in FC and RC and got 3.2 in FC and 38.1 Rc. Inspected sealed system for leaks with light and no leaks present . Inspected dispenser door and is sealing correctly. Found ice cubes under ice container that is causing the issue. Cleared ice and frost from ice container. Advised customer to remove ice container from time to time to be sure there is no ice or frost building up. Unit is operating as designed. No water leaks present at this time.

Arrived on site for rear center burner not fitting correctly. Upon arrival inspected unit and found rear center burner head is incorrect. Replaced rear center burner head with burner head W11084067. Job complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced all three valve manifolds and tested the unit. The unit was working and operating as designed. Did advise the customer to call back if any other gas smell is detected. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the stater, rotor, clutch, slider, gear case, and screws and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on for not enough water . Ran diagnostics all checked normal. Instructed customer on newer style washers , also on cycle selection and loading . No water leaks detected at time of service. Job complete"

Arrived on site for leaking washer . Ran diagnostics with top and toe kick off . No leaks detected. Ran a normal and bulky cycle. Could not duplicate any leaking . Job complete. Collected 162.36 AUTHO 44TYHX

"Arrived on site for door problems, inspected unit and work area. Tested door and found that the door latch was loose and also found bad door hinges. Replaced the hinges and tighten the bolts for the latch. Tested unit and its now operating as designed. Job completed."

Arrived on site to install parts previously ordered. Tested new control and unit is now operating as designed. Job completed.

Arrived on site for lint building up and in talking to customer multiple time to dry heavy loads like jeans and towels . Ran air flow and heat test . Found an air flow restriction. Recommended getting apt maintenance to clean exterior vent . Shop backed out lint trap . Charged 162.36 collected 186.71 AUTHO C4C33MJob complete

Arrived on site to diagnose a refrigerator that is too cold. Found temps were not set after previous service trip and set temps to proper setting. All is working properly at this time and no leaks were found at time of service.

"Arrived on site and inspected microwave and found door is not closing, found lowes install didnt use installation kit and microwave is sitting directly on cabinet bottom. This doesnt allow space for door hinges to close properly. Install kit will be needed to correct issue and cabinet cutout will need to be remodeled and resized, job complete"

Arrived on site and replaced parts diagnosed on previous visit. Started normal cycle and did not observe any leaking. Customer will continue to monitor dishwasher or any leaking. If issue continues will need a new tub

"Arrived on site and replaced belt, cam kit, gear case, and wash plate. Ran a diagnostic cycle after repair and washer is operating normally, job complete"

Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.

"arrived on site and found no saved error codes, ran all functions in manual diagnostic cycle and washer loses power during agitation and resets. Replaced control board and washer will now agitate. Ran an automatic test cycle and it passed. Job complete"

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the separator and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a microwave that is vibrating. Inspected unit and work area. The customer advised that the unit is constantly buzzing every single time they cook. Tested the unit several times boiling water in a cup and after a while finally heard the noise but found the noise coming from the vibration between the right side cabinet and the microwave itself. The sheet metal off of the microwave cover was vibrating off of the right side cabinet. When holding the sheet metal back away from the cabinet, found the noise stop completely. Found that the microwave was installed directly against the cabinet but still had a space on the left-hand side for the other side of the cabinet. I did advise the customer that the issue is with the installation because they dont have a gap between the cabinet and the microwave and that all other noises and functions are working properly. The unit is working as designed. Call complete."

Arrived on site for dishwasher needing previously diagnosed switchs and latch. Upon arrival reconfirmed issue and installed all 3 parts. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found several scratches and dents on the RC doors and FC door and the right RC door cant open up very far due to the unit being up against the wall on the right side (photos). Customer advised the unit was the floor model at the box store. Using my jumper wire, I tested the ice maker from points T-H and it failed. I disassembled the FC section and removed and replaced the ice maker and tested. Unit is operating as designed. I recommended the customer get an extended warranty on the unit due to it being a display model. No water leaks observed during service, job completed."

Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Was told by customer that the unit has been leaking and ruined floors. Customer just closed on the house. Found that installer did incomplete job. The leak was coming from supply line that hadnt been tightened. Also the unit was not anchored down and was missing tow kick screws. Unit not Installed improperly. Secured supply line for customer to stop the leak. Builder has already ripped out damaged flooring for replacement. Customer will advise builder of missing installation screws. No other leaks present at this time. Job complete

Arrived onsite for door missing hinge on right side. Upon arrival inspected unit. Found hinge was not missing. Hinge retracted before being inserted into receiver. Removed door and corrected hinge. Placed securely and mounted door. Unit is functioning properly. Took pics. Did notice signs of floor damage from when unit was installed. Took pics. Job complete

Arrived on site and inspected dryer and found it is running and heating normally but there is no airflow showing on airflow meter.Sent a short video to KB/service management. Recommended to customer vent to the exterior be cleaned/cleared by a service before dryer is used again. Job complete

"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Auger motor was already replaced but was not energizing. Disassembled auger assembly and found no voltage to motor. Replaced control as requested. Unit was not functioning. Replaced auger harness on hand and still no voltage recorded to motor. Called tech line for assistance. Curt, SR#7735816958 ran test and verified 120 vac at control to motor but no voltage at motor. Suspected break in harness. . Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 W11558182 (Control)"

"Arrived on site for weak water flow,tested water dispenser weak water flow,removed filter to test dispenser found water spraying out of filter head with filter removed diagnosed a defective filter head. ordrng 1 242009602 (Filter head)"

"Arrived on site to test unit for stuck filter. Also found light in FC not working. Removed filter and installed cap. Replaced filter, unit now working as designed. Ordering light modules per service pointer W11606409. Use S-Code S84638 to cover parts ; ordrng 4 W11632139 (Modules)s"

"Arrived on site. Powered unit on no lights powering on no voltage at housing,ui powered on compressor powered on condenser fan not running fan blade not spinning with ease no voltage to fan motor,found leak at water line. Diagnosed unit will need a new main control,water line and condenser fan motor ; ordrng 1 8212547RP (Water line) and 1 W10823803 (Control)"

"Arrived on site for not operating. Upon arrival inspected unit and is unplugged. Customer stated that as soon it is plugged in the breaker Tripps. Test unit and indeed tripped breaker. Gained access to control. Found that components powered by P3 connector is the issue. Found ice maker is causing the breaker to Tripp. Need to replace ice maker and icemaker harness. Ordering icemaker and harness. Office to reschedule. ordrng 1 W10884720 (Harness) and 1 WPW10300024 (Ice maker)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking. Entered diagnostics and retrieved error codes F0E4 F3E2 F2E1. Ran a diagnostics cycle and found washer leaking from valves housing. Replaced part and tested unit is now operating as designed. No leaks where observed after repair. After repairs where done customer wanted to replace lid on washer,. Customer wants to proceed with lid replacement ordrng 1 W11102314 (Lid)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was ice building up on freezer and ice dispenser not working. Tested ice motor and found it bad. I found the drain system clogged up. I installed new motor and cleaned out ice and drain tube. I advised customer I would have to return to install shaft because the one they had on old motor was badly rusted and stuck.ordrng 1 W11509548 (Shaft)"

"Arrived on site and inspected cooktop and found no power showing. Confirmed breaker is on. New modules will be needed to complete repair and are covered by five year of manufacturer warranty. ordrng 1 W10857233 (Module) and 1 W10885135 (Module) and 1 WPW10396615 (Ui)"

"Arrived on site for a complete no cool. Unit running no cool no frost or ice build up on evaporator,ran diagnostics fans and thermistors passed,compressor powered on diagnosed a sealed system issue. Ordering an evaporator,compressor and uv drier ,sealed system covered by manufacture sealed system warranty. ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue and found cause of failure was due to ice bucket teeth breaking from bucket and not mounting to the auger shaft correctly.

Arrived on site for dishwasher not working. On inspection have F8E4 and F8E2. Found water in the overflow tray and unit will not run diagnostics mode. Clean the water up and ran unit in diagnostics mode. The drain pump is working but it is making a grinding noise. Took the drain pump off and called for the unit to drain and the pump was cutting off and on continuously. It stopped working for about 10 seconds and came back on. Reinstalled the pump and ran it through diagnostics mode again and it finished the cycle. The drain was making noise the whole time it was on. Ordering a drain pump. No water leaks detected during service.; ordrng 1 W11462456 (Drain pump) and 1 W11629914 (Control board)

Arrived onsite for washer not functioning. Upon arrival inspected unit. Found unit unplugged and standing water in tub. Powered unit and found drain pump failed internally. Will need to order and replace. Removed standing water. Office to reschedule ; ordrng 1 W10919003 (Drain pump)

Arrived on site to test unit for unit not turning on. Test unit and found black wire at terminal block melted. Advised customer to get a new power cord to install on return visit. Will need to order new main harness. Office to reschedule ; ordrng 1 W11531755 (Main harness)

Arrive on site for a refrigerator with set in the rc boor. Upon arrival I found that the fc door was sent inside cx will need to contact whirlpool to have the correct door sent out; O-emld tckt

"Arrived on site for a washer that would not drain and would not open. Upon arrival I tested the drain pump from the control through the harness and found that it was showing open, I then checked the drain pump itself and found that it tested within spec. Upon inspection of the harness I found that it was broken in multiple spots I attempted to repair it but the was not enough wire left over to make a proper splice. I am ordering the harness and return with the control, I installed the new latch because the old one got stuck and I had to force it open. Office to reschedule ; ordrng 1 W11590868 (HARNS-WIRE)"

"Arrived on site for washer making squealing noise . Also tub jumping around in spin . Found cold valve very loud . Tub is still bouncing and slight noise when spinning . Ordering stator ,rotor , tub, both valves . Also ordering 2 man and weigh 2-3 hrs and autho . No water leaks detected at time of service. Call to set return ; ordrng 1 2man and 1 Weigh2-3hrs and 1 W11378552 (Tub) and 1 W11316256 (Cold valve) and 1 W11316255 (Hot valve) and 1 AUTHO"

"WRV986FDEM01 Arrived to inspect interior light issue. The customer advised me the light issue actually occurs when the unit has lost power and continuously clicks. Cycling the power to the unit immediately remedies the issue and it occurs two to three times per month. I performed a full inspection of the unit and found none of the usual indicators of interior moisture within the unit, as is usually found when the reported problems occur. The three way valve solenoid has already been replaced, but the usual click associated with that issue, is different than the customer described sound, approximately a click every 3/4 of a second and is continuous until power interrupt. Thee were no signs of moisture within the cabinet at any accessible points and frosting was not an issue with either evaporator. I suspect one of the evaporator connectors may be getting wet, or an issue with the control section of the unit and the customer believes the issue has gotten significantly worse since recent power outages. Thermography of the power supply showed a slightly elevated DC regulator temperature as well. The drain pan has bowing and Technical Service Pointer #: W11092686 Rev. G applies. The right crispers right slide does not retract well either. No leaks observed during service. Tech GCO. ; ordrng 1 WPW10624574 (Power Supply) and 1 WPW10675033 (HV Control) and 1 W11387384 (UI) and 1 W11294519 (RH Crisper Slide) and 1 PartAutho (Part Autho) and 1 W11457241 (Evaporator Pan)"

"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that the unit does not dispense ice because it doesnt make ice in the refrigerator compartment. Ran the unit through diagnostics and found all tests passed except for the harvest and the icemaker error codes. Found an E2 indicating the motor had lost position. Found the icemaker completely dry. When I went through the harvest, I found that the motor would not turn. Ordering the icemaker in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11579560 (Icemaker)"

"Arrived on site to inspect venthood fan not working. Upon further inspection, the customer advised that while the fan is on it will turn off on its own and doesnt matter what speed its in. I turned the fan on and it came on without issue. I removed the harness cover and moved some wires and found the fan cutting out. I found the fan molex connector was damaged and was not making good connection. When I went to replace the fan assembly, I found the new part was damaged (blades broken) (photo). I was able to replace the fan and harness, but will need to order another assembly to replace the blades that are cracked. I am ordering the fan assembly and CNOTE-RETURNING TECH TO INSPECT and office to schedule return service; ordrng 2 WPW10395033 (Fan assembly)s and 1 CNOTE (RETURNING TECH TO INSPECT)"

"Arrived on site to insect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked for ice maker error codes in test 56. I found E2-motor lost position. I tested the ice maker in test 57 and it failed to harvest. Tested the motor in test 59 and again it failed to harvest. I researched the ice maker and found it out of stock with no ETA. I advised the customer that I am ordering the ice maker and hv control and the office will contact them to schedule return service once the part is received. No water leaks observed during service. Returning tech will need to replace the ice maker and hv control upon return service.; ordrng 1 W11579560 (Ice maker) and 1 W11224256 (Hv control)"

"Unable to reach customer,drove to location found no parking in area for over sized van due to construction at location,will need a small van to park near construction will also need hard hat,boots and vest per signs at location. ; saved tckt"

"Arrived on site for F2-E1 error code. Upon arrival ran diagnostics and got F2-E1 shorted key pad, and F6-E4 control failure. Per service manual. Power cycled unit. After several seconds. Error code returns. gained access to the control. Unplugged and reconnected All connectors from control to ensure secure connections. Restored power to unit. Ran diagnostics and clear codes. Test unit and error code once again appears. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11620481 (Control)"

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in unit caused by control malfunction. Per service pointer control in unit is incorrect see pointer and sd pic. Reordering control and office to set return appointment. ; ordrng 1 W11546690 (Control)

"Arrived on site for dryer still not drying properly . Called tech line . Went over whats been replaced . Recommended replacing coils and sensor ,after going over tests. Sr 7735814901 . Ordering Coils and flame sensor No lint build up ,no gas leaks detected at time of service , ordrng 1 279834 (Coils) and 1 WP338906 (Flame sensor)"

Arrived onsite for washer not functioning and customer swing smoking. Upon arrival inspected unit. Found unit sitting idle. Ran diagnostics and found stored error code 9/2 and 7/1. Pulled unit and inspected. Did not find any signs of fire or burning. Only the heating element had been replaced previously. Ran test and found wash motor not functioning. Fill and drain seemed to be fine. Contacted safety team. Whirlpool gave concession. Ordering sump and motor assembly. Office to reschedule. ; ordrng 1 W11416363 (Sump and motor)

Arrived on site to diagnose a dishwasher that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no leaks were found at time of service.

Arrived on site to install previously diagnosed parts. Upon gaining access to the heating element I found that there was a hole burnt there the line and into the insulation. I stopped work and advised customer of my findings

Arrived on site to test unit for burning smell. Test unit and found burned control board and harness and console.

Arrived on site to test unit for unit not getting to temp. Test unit and found average temp at 335?. Calibrated oven to 15 job complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived onsite for a refrigerator that is leaking and at times it wouldnt dispense ice . Upon inspection I found that the unit was leaking from within the chassis. The units insulation was saturated with water in the area around the drain tube. This will cascade it to a myriad off issue eventually such as a developing in the insulation, and temperature control issues.

Arrived on site to install previously diagnosed control to resolve dryer not starting. Replaced control board due to stuck relay. Tested unit and verified all proper function. Repair completed.

Arrived on site for washer needing previously diagnosed control and drain pump. Upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found no leaks and unit working as designed. Also instructed owner to consider getting out to check on water pressure to 7nit. Pressure was low while on site and cutoff valves arent in good condition due to age. Call complete

"Arrived to inspect no cool. The unit had difficulty starting the compressor and I monitored current. 12 amps declining to 10 before start device shutdown occurred and I removed and replaced the start device. The unit then resumed normal operation with a draw of .8 amps after several minutes and normal operating sound. No leaks observed during service.

"GFW850SSN0WW Arrived to inspect noise. The valve was squealing loudly and I removed and replaced. The issue was resolved and thee were no leaks observed during service.

"FFCD2413US2A Arrived to inspect dishwasher water issues. The unit filled, but when the circulation pump attempted to run, it would only hum. Tapping on the pump caused it to operate and showed the pump is in the early stages of failure and should be replaced. No leaks observed during service.

Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the console and tested the oven. The oven is working as designed.

Arrived onsite for a dryer making a high pitch squealing sound. Ms stated is doesnt do it all the time. I couldnt duplicate the issue but I inspected the rollers and found the idler rough. To install a rebuild kit. I replaced the rollers and tested the unit. The unit is working as designed. Call complete.

Arrived on site for range not heating in oven properly. Upon arrival confirmed issue and found bake element fried and burnt into multiple pieces I made repair. Found oven preheating and working as designed after testing. Call complete

"Arrived on site to inspect oven not heating. Upon further inspection, I found the unit had power and when tested on bake, the unit would not heat. I pulled the unit from the wall and tested the elements and both were good. I tested voltage to both elements and neither were getting voltage from the control. I tested the thermostat and found it open. I removed and replaced the thermostat and retested and unit is operating as designed. Job completed."

"Arrived on site to diagnose range that had tripped breaker. Talked with customer who said unit tripped during preheat 1 time, and has not repeated since. Examined unit and tested 2 preheat cycles for bake and broil, no issues found. Advised the range is on a GFCI breaker, which is known to be problematic with new appliances. If issue repeats the builder should be consulted to change to an updated breaker. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the vent motor and tested the unit. Still had the same issue. Removed all of my loads off of the control trying to determine what part of the machine was causing the issue and found that no loads removed would get the unit to start any kind of cycle or drain. Replaced the user interface and tested the unit. I still have the same issue with the new user interface. I called Whirlpool Techline and spoke to Rob SR# 7735795276. He had me check voltage. Found voltage drop to 50 V at the control as soon as power was restored. He advised that the issue was with a floating neutral and that this was completely an electrical supply issue.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the dual water valve and tested the unit both for water dispensing an ice fill testing. Both worked as designed with no leaks present. Call complete.

"Arrived on site to diagnose range with gas smell when in use. On arrival checked for leaks and odors on both cooktop and oven. Found no LP odors anywhere on unit. Checked igniter and manifold and found no leaks present. Ran unit and found no abnormal flame sizes or qualities, all flames healthy with no indication of gas leak saturation. Tested burner and found all working properly. Advised customer of findings. No repair needed due to no verifiable leaks or improper operation.Repair completed."

"Arrived on site to diagnose oven that had lost power during self clean. Removed panel and found thermal fuse was open and head overheated. Provided estimate for new thermal fuse, Replaced fuse and tested. Verified unit working properly, no error codes. Repair completed."

"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and it failed to dispense water. Customer advised they replaced he filter and purged the system and then went to get some water and it wouldnt dispense. By disconnecting the inlet water line from the filter head I tested the valve at the back of the unit and found it dispensing water. I removed and replaced the filter head and dual valve and retested and unit is operating as designed. I recommended the customer their filters directly from the manufacturer or one the local box stores that get their supply from the manufacturer and not from the internet. No water leaks observed during service, job completed."

"Arrived onsite for a no heat dryer. I found the thermal cutoff open causing the no heat. I found everything else working as designed. I installed the thermal cutoff kit, vacuumed the lint, and tested the dryer. I found the dryer cycling between 125-170 degrees on the high setting and working as designed. I tested the dryer vent and found it partially restricted which caused the issue. I advised the customer to not use the dryer until the vents have been cleaned. Call complete.

"Arrived on site and inspected dishwasher and found overfill tray is full of water. After clearing Found incoming water valve connection is leaking, Tightened water connection and started a wash cycle and it is no longer leaking. Sent video to KB/service management.

Arrived onsite for a refrigerator not making ice or dispensing water. I found no water getting past the filter housing. The customer had a new filter and housing. I changed the filter and the unit dispensed about a gallon of water and slowly stopped dispensing water.I replaced the housing and the unit started working as designed. I explained to the customer to monitor the icemaker to see if it will harvest. Call complete. /

"Arrived to inspect no spin. The unit had F7E1 stored and the basket was difficult to rotate and made a grinding noise when turned by hand. Initial assessment was failed bearings, but inspection of the gear case area revealed the cam assy had failed. I removed and replaced the cam and re-calibrated the control. The unit operated as designed in manual and automatic modes. Drain safety strap attached. No leaks observed during service.

"253.9266411 Arrived to over-temp alarm. I tested the temperature and it was -5?F. I found the compressor would immediately start up after interruption of power, and should have tripped the start device. The compressor drew .94 amps, but throughout the entire service call and near the low shutoff temperature, it ran continuously. The customer reported the compressor runs nearly constantly as well. The compressor has lost a significant amount of ability to move refrigerant and the only repair would be to replace the compressor and the customer did not want to invest in this unit due to age.

Arrived on site to diagnose a washer that is not cycling properly. Found bad tub bearing in unit along with counter balance issues.

Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found clogged external venting preventing proper airflow through unit. Advised customer on findings and venting issue will need to be resolved prior to using unit.

"Arrived on site to inspect range cooktop burners not igniting. Upon further inspection l I tested the burners and found none of the ignitors would arc. I pulled the unit out and tested the spark module and found it getting voltage but not providing voltage to the ignitors. I removed and replaced the spark module and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect dryer damage and shaking during use. Upon further inspection, I found the top panel badly dented at the front of the panel and several scratches in the middle of the top panel (photos). The customer had some clothing inside the unit and I tested the unit with the clothing inside. I found the unit vibrating, but was normal considering the clothing moving around inside the drum and the u;it is operating as designed. I referred the customer to the manufacturer customer service for assistance in getting the top panel replaced.No lint observed during service, job completed."

Arrived onsite and found unit operating with failed drain pump. Completed repair and tested. Unit is now operating as designed. All checks good.

Arrived onsite for clothes not coming clean and found failed actuator stuck in spin. Replaced actuator to repair. Unit is now operating as designed.

Arrived onsite for a washer that is not draining. Upon arrival I put unit into diag mode and tested the drain pump and found that the pump was not operating properly. Upon further inspection I found no clogs in the hoses. I replace the pump and tested the unit and found unit operating as designed no leaks. Job complete

Arrived on site for dishwasher not finishing cycle. Ran unit in diagnostics mode and found no issues. Called in talked to Susie and she said that the diagnostics did test the heating circuit. Gain access to the control board and found a burnt mark next to P9 which is one side of the heating element. The heating element ohmed out at 15 ohms specs 10 to 30 ohms. It was good. Replaced the control board and tested unit. Informed customer that the main harness is brittle and may need to be change out going forward. No water leaks detected during service.

"Arrived on site to inspect refrigerator with broken ice maker. Upon further e, I found the ice maker arm hanging down and had come disconnected from the ice maker. I reattached the arm and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for occasional f8e0 error code and advised that the fan speed error usually indicated a failing speed sensor. And the issue is degenerative.. Completed repair and tested, unit is now operating as designed.

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found customer had replaced disposal and the knockout plug was still intact. Removed plug and tested. Unit is functioning properly.