Service History 208 - Appliance Express

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Leander, TX 78641

Maurice R

Job Details: 03/02/2023

"Arrived on site for door on refrigerator not line up. On inspection the unit was out of square and not level. I squared the chaise and level the unit out. I changed out the gasket on the RC side, the gasket was flat at the bottom of the refrigerator and top was not condensed down. The new gasket help with the doors being closer to being flush. No water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Burnet, TX 78611

Maurice R

Job Details: 03/02/2023

"Arrived on site to install previously diagnosed parts. Installed new control board,UI,inlet valve and icemaker. I called for water for the icemaker it filled the tray. Informed customer to dis guard the first few tray ice. The unit is operating as designed and no water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78717

Paul

Job Details: 03/02/2023

Arrived onsite for a leaking washer. I tested the machine in auto diagnostics and could see water dripping from the pump. I found the pump gasket had been rolled and pinched when it was installed on the tub and water dripping from the seal. I removed the pump and removed the gasket from the pump finding it good. I put the gasket back in its normal shape and attached it to the pump then remounted the pump and tested again. The unit worked as designed and there were no more water leaks present at the time of service. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Round Rock, TX 78664

Paul

Job Details: 03/02/2023

Arrived onsite for a washer that shows sensing when turned on and then goes straight to done. I found the capacitor blown and leaking. I replaced the capacitor and ran service diagnostics. The unit completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Spicewood, TX 78669

Leonardo

Job Details: 03/02/2023

Arrived on site to test unit for unit not starting. Test unit and found unit filled of calcium build up. Advised customer to clean unit with white vinegar. Job complete.

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Spicewood, TX 78669

Leonardo

Job Details: 03/02/2023

Arrived on site to test unit for both oven temp going up and down. Test unit and unit working as designed showed customer how to calibrate unit job complete

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LM00

Near Austin, TX 78734

Leonardo

Job Details: 03/02/2023

Arrived on site to replace fuse and control board. Replace both parts test unit and unit test good microwave heating as designed job complete

We serviced a

MAYTAG RANGE

Model MGS8800FZ0

Near Kyle, TX 78640

Leonardo

Job Details: 03/02/2023

Arrived on site to replace left and right orifice holders and manifold. Replace all three parts test unit and unit test good. Also customer complaining of left from burner not sitting correctly. Advise customer that burner Nasir incorrectly its not affecting the use of the unit left front and right front burner flame look Exactly the same job complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Austin, TX 78731

Vincent

Job Details: 03/02/2023

"Arrived on site for dryer, inspected unit and work area. Customer complaint was no heat on dryer. Checked the connections at at the back and found L1 disconnected from the terminal block. Plugged everything back on and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Austin, TX 78757

Vincent

Job Details: 03/02/2023

Arrived on site to install parts ordered. Installed tub console and hardware. Tested and unit is now operational as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78750

Vincent

Job Details: 03/02/2023

"Arrived on site for refrigerator, inspected unit and work area. Installed new thermistor previous tech ordered. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near New Braunfels, TX 78130

Andrey

Job Details: 03/02/2023

"Arrived on site to test unit for frost buildup in FC, tested unit found that the frost is no longer there, customer stated that is was there when she called, stated to customer that frost like that only form when there is warm air penetration into FC, it is possible that the door was not closed properly causing gasket not to seal, tested door and glides and found them in working order, a gap between the liner and frame could be leaking some warm air, sealed in the gap with adhesive, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Canyon Lake, TX 78130

Andrey

Job Details: 03/02/2023

"Arrived on site to test unit for not drying dishes, tested unit found leaking rinse aid from dispenser, replaced dispenser and ran diagnostics cycle, all components are activating and running properly, heater is engaging, stated to customer due to plastic tub rinse aid must be used with every wash to ensure proper operation and better results at the end of cycle, propping door open and end of cycle also helps with drying, at this time unit is running as designed , no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Salado, TX 76571

David Z

Job Details: 03/02/2023

"Arrived on site to diagnose washer that had overfilled and ran 3 hours in a cycle. I checked the unit and found no error codes present. Customer says the load was set for Jeans and had 3 pairs of jeans when issue occurred. Ran unit on jeans cycle and saw normal water levels. Called into tech line, SR 7735861319. With cycles acting proper and no error codes customer advised to monitor and follow up with video of the cycle if issue repeats. No repair recommended since components testing good, customer will follow up if issues repeat. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Austin, TX 78750

Vincent

Job Details: 03/02/2023

Arrived on site to install parts previously ordered. Installed new ui and console and tested. Unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM05

Near Manor, TX 78653

Matthew

Job Details: 03/02/2023

Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Unit is now functioning properly properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS4

Near Austin, TX 78748

Scott

Job Details: 03/02/2023

"Arrived on site for oven not heating . Checked all connections . All checked normal. Ran oven , unit ignited normally . Ran couple cycles and oven is performing normally . Temp checks are good . Can not duplicate any errors . No gas leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Austin, TX 78754

Matthew

Job Details: 03/02/2023

"Arrived onsite for dryer making noise. Previous tech out and found motor bracket bolt hole stripped. Motor shaking and rattling. Used truck stock nut underneath unit to secure bolt. Also used soured pad to block rubbing. Powered unit to test and still heard some noise. Removed dryer panel and vent duct and noise stopped. Found vent duct needed adjustment to sit flush. Made adjustment and tested. Unit is not making noise. If symptoms persist recommend replacing blower wheel, blower housing and duct. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJB00

Near Austin, TX 78756

Matthew

Job Details: 03/02/2023

"Arrived onsite for seal system repair. On arrival found unit plugged in and cooling. Spoke to maintenance and found that the fresh food section was having issues, the freezer section was good. Inspected and found compressor running and frost pattern on evaporator. Inspected air channel and found styrofoam blocking pathways. Removed debris. Air flowing properly and unit is cooling. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Austin, TX 78703

Matthew

Job Details: 03/02/2023

Arrived onsite to replace dispenser and inlet valve. Replaced valve and dispenser assembly. Tested unit and unit is functioning properly. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Austin, TX 78704

Matthew

Job Details: 03/02/2023

Arrived onsite to replace faulty water reservoir tank. Replaced tank and tested. Customer is satisfied with results. Appears reservoir was giving off odor and taste. Flushed system with new reservoir. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Dripping Springs, TX 78620

Luis

Job Details: 03/02/2023

"Arrived on site for filter issues. Unable to remove filter found filter getting stuck behind filter cap housing . Adjusted drawer assembly and cover assembly,tested filter removal unit working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near New Braunfels, TX 78132

Andrew

Job Details: 03/02/2023

"Arrived on site to test unit for rinse aid issues. Found rinse aid compartment in descender empty but not taking any liquid in. Replaced dispenser, unit working as designed. No leaks detected. Job complete."

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC6FS1

Near Canyon Lake, TX 78132

Andrew

Job Details: 03/02/2023

Arrived on site to test unit for rattling. Verified with claims still within manufacturer warranty. Replaced wheel assembly. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Salado, TX 76571

David Z

Job Details: 03/02/2023

"Arrived on site to diagnose oven that is overcooking items on the outside, but not fully cooked on inside. I calibrated the unit and found it averaging at 341.5. Adjusted calibration. Assisted in installing and updating oven software. Advised on best practices for even cooking. Unit is working as designed. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJW00

Near Burnet, TX 78611

Maurice R

Job Details: 03/02/2023

Arrived on site for refrigerator not cooling correctly. The customer said it was intermittently not cooling. First checked the temp it was 27? when I first got there. Customer said he change the temp and the unit would turn on for a few minutes then turn off. I installed a new inverter and tested unit and it dropped the temp to 1? told customer to see over the next few days if it stays at 1?. Customer will call if it does not stay at 1? to do a compressor job on the unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Kyle, TX 78640

Leonardo

Job Details: 03/02/2023

Arrived on site to replaced filter and heating element. Replacement parts test unit and unit test good job complete no leaks at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near New Braunfels, TX 78132

Andrew

Job Details: 03/02/2023

"Arrived on site to test unit for no power. Found power was supplied and lights illuminating. Found cooling off on UI. Turned cooling on and found compressor not engaging. Replaced run cap(WPW10350564) and start device(W10873801) from truck stock. Cycled power and compressor kicked right on. Unit now cooling working as designed. Advised to place glass of water in FC and when frozen solid, use unit. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near New Braunfels, TX 78132

Andrew

Job Details: 03/02/2023

Arrived on site to test unit for vibration noise. Found heat tower was a bit warped from bad ventilation causing excessive heat. Bent tower back and secured with self tappers. Noise is no longer present. Customer had ventilation cleaned but still failed ventilation test. Advised to have company return and correct venting. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78739

Scott

Job Details: 03/02/2023

Arrived on site for upper rack issues . Found found adjuster broken . Replaced with updated adjuster kit . No other issues found . Job complete

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID308ESS1

Near Austin, TX 78735

Scott

Job Details: 03/02/2023

"Arrived on site for ice machine not not making ice . Ran diagnostics, unit isnt getting any water . Removed filter and unit is filling now . Ran diagnostics 2 more time and then just a normal cycle . All is checking normal. Tray is filling completely. Recommended filter replacement . No water leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY00

Near Lakeway, TX 78738

Scott

Job Details: 03/02/2023

Arrived on site for fridge making knocking noise . Found wire drawer basket in backwards and not allowing FZ door to shut properly . Properly installed door basket . Found frost building on evap fan . Informed customer normal defrost will remove frost over next couple days . No water leaks detected at time of service . Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Austin, TX 78734

Scott

Job Details: 03/02/2023

Arrived on site for dishwasher leaking from back left dose . Found drain hose not properly installed on inlet meter assembly. Reinstalled hose in proper position . No outer leaks detected at time of service. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78727

Vincent

Job Details: 03/02/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer drum seal was sticking out. Removed front panel and reseated the drum seal. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near San Marcos, TX 78666

Kevin

Job Details: 03/02/2023

"Arrived on site and inspected refrigerator and found freezer light has failed, and waterline to icemaker is frozen. Replaced freezer light and used steamer to thaw out water lines. Test 45 will now fill icemaker, No error codes found on test 56, test 57 passes, test 36 passes, test 15 passes. Icemaker should now be working. If issue continues will need to bring back control board, fill tube heater, and icemaker, Job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near San Marcos, TX 78666

Kevin

Job Details: 03/02/2023

"Arrived on site and inspected refrigerator and found it is not defrosting. Set refrigerator into a diagnostic cycle and turned on defrost and heating element is not getting power. Inspected connections and found brown wire to heating element is loose inside of plastic harness connector. After resetting wire element is now heating, took one picture. Recommended to homeowner that refrigerator be defrosted Manually For at least 36 hours to remove all ice. After this refrigerator should be working properly, Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Gerry C

Job Details: 03/02/2023

"KRMF706ESS01 Arrived to inspect level of unit. I found the refrigerator required additional cabinet squaring and the left door required adjusted n as well. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Killeen, TX 76549

Tyler

Job Details: 03/02/2023

"Arrived on site for washer making a loud noise. Upon arrival confirm noise complaint during the spin cycle. Upon further testing I found no errors in diagnostics but found gearcase internal components grinding excessively, replaced gearcase then reassembled and tested washer.found no leaks and unit working as designed. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Robinson, TX 76706

Jonathan M

Job Details: 03/02/2023

Arrived on site for a dryer that is not tumbling. Inspected unit and work area. Heard the motor running but the drum would not turn. Disassembled the unit and found the reason the belt was not attached to the motor is because the backside of the motor pulley that holds on the belt broke off. Replaced the motor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Killeen, TX 76549

Tyler

Job Details: 03/02/2023

Arrived on site for dryer needing previously diagnosed door switch. Upon arrival reconfirmed issue and installed switch and found dryer working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Killeen, TX 76543

Tyler

Job Details: 03/02/2023

Arrived on site for range needing previously diagnosed gas valve. Upon arrival reconfirmed issue and installed valve. Reassembled and tested oven and cooktop. Found no gas leaks and oven and cooktop both heating as designed. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Harker Heights, TX 76548

Tyler

Job Details: 03/02/2023

Arrived on site for microwave not turning surface bulb off. Upon arrival confirmed issue and after further test8ng I found ACU relay had fused together and keeping connection closed. Replaced ACU and found relay working as designed. Also found customer using led and I formed them to switch to factory recommended bulb to prevent further issues. call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near Belton, TX 76513

Tyler

Job Details: 03/02/2023

"Arrived on site for washer needing previous diagnosed pump, latch, and control, upon arrival reconfirmed issue and installed all 3 parts under W1640F0APL1. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78745

Joe Z

Job Details: 03/02/2023

Arrived on site for unit not draining. Upon arrival inspected unit and found water sitting at base of unit. Found disposal knock out plug was still installed. Removed knock out plug and test unit unit now drains correctly. Ran diagnostics automatic cycle and unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Austin, TX 78745

Joe Z

Job Details: 03/02/2023

Arrived on site for not drying. Upon arrival customer states that unit heats just has to use multiple cycles to dry. Test unit and indeed heats. Used vent test kit and test failed. Disconnect vent hose from unit and test. Test now passed. Recommend that customer have vent cleaned to resolve drying issues. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Austin, TX 78745

Joe Z

Job Details: 03/02/2023

Arrived onsite for not heating. Upon arrival test unit and is not igniting. Found gas shut off valve is on off position. Turned valve on and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mustang Ridge, TX 78610

Joe Z

Job Details: 03/02/2023

Arrived on site for not operating. skips from sense to done without starting a cycle. Upon arrival ran diagnostics and got Error code F7-E1 tachometer missing. Ran test cycle and motor only hums and does not turn basket. Inspected motor and actuator and are good. Found capacitor is out of capacitance. Need to replace capacitor. Replaced capacitor W11395618. Test unit and unit is operating as designed. No leaks present at this. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78747

Joe Z

Job Details: 03/02/2023

Arrived on site for door not aligned. Upon arrival inspected unit and found unit is not leveled on the left side. Leveled unit and test unit. Door now closes and latches correctly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, TX 78747

Joe Z

Job Details: 03/02/2023

Arrived on site for not cooling. Upon arrival customer stated that the rear panel of Fc was frozen. He then unplugged the unit and defrost unit prior to our appointment. Ran diagnostics to test defrost. Heater will not energize. Inspected control per service pointer and control is good. Found harness to heater is not secure. Secured connections and re test defrost. Unit now goes into defrost. Unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Austin, TX 78744

Joe Z

Job Details: 03/02/2023

Arrived onsite for front left burner not igniting. Upon arrival test unit and no gas is releasing from front left burner. All other burners light correctly. Found orifice was blocked by debris. Cleared debris and test unit. Unit now operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Leander, TX 78641

Gerry C

Job Details: 03/02/2023

"WRF767SDHZ03 Arrived to instal previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. I vacuumed to 480 microns and then monitored for an additional 15 minutes. Seeing no change in vacuum, I charged with the MFG prescribed refrigerant charge and tested. The unit cooled as designed and I squared the chassis and doors. The ice maker housing required position adjustment. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM03

Near Canyon Lake, TX 78132

Andrew

Job Details: 03/02/2023

Arrived on site to test unit for ice maker feeler arm broken. Found arm was popped out of place. Installed arm into proper location. Unit working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near New Braunfels, TX 78130

Andrey

Job Details: 03/02/2023

"Arrived on site to test unit for not cooling, tested unit found RC evaporator completely frozen over and evaporator fan ceased up, defrost evaporator and found control damper rusted and will not cycle, thermistor cracked, will need to replace control board, control UI, thermistor harness, evaporator motor and control damper, got authorization to proceed with repair, replaced parts, powered unit back on, evaporator developed a good frost pattern, unit is now running as designed, no leaks detected job done"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near New Braunfels, TX 78132

Andrey

Job Details: 03/02/2023

"Arrived on site to test unit for screeching noise, tested unit found water valves making screeching noise replaced valves and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Austin, TX 78754

Kimo

Job Details: 03/02/2023

Arrived onsite for a refrigerator that is freezing in the fc. Upon inspection I found that the freezer was full of frost. And the door would not close properly. Upon further inspection I found that the was no ice buildup on the evap but it had a good frost pattern. I removed all frost/ice from the unit and I checked the action on the sliders and found that it operated smoothly and would snap the door closed like it should. I the put the fc dins and the door back on and tested the unit several time and found unit closing and sealing up properly at this time. Job complete

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Austin, TX 78717

Gerry C

Job Details: 03/02/2023

"KFGC506JSS00 Arrived to instal previously diagnosed and ordered part. I removed and replaced the left gas manifold and tested with leak test fluid, finding no leaks. During reinstallation of the unit, I detected a faint odor of gas and inspected. I found that the odor was noticeably stronger at the wall, to the right of the stud supporting the gas supply line, and from within that cavity. I advised the customer of my findings and they will have the issue taken care of. No gas leaks of the unit detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Austin, TX 78704

Kimo

Job Details: 03/02/2023

Arrive onsite for a refrigerator that is not cooling. Upon inspection I found that the fc and rc evap bother frozen over. ordrng 1 W10864519 (ADAPTER) and 1 W11256332 (COVER-EVAP) and 1 W11457241 (PAN-DRIP)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26R4CW1

Near Round Rock, TX 78664

Paul

Job Details: 03/02/2023

Arrived onsite for a refrigerator not getting cold enough in the FC. I found the condenser fan motor not running correctly. The motor needs to be replaced. ordrng 1 5303918774 (CONDENSER FAN MOTOR)

We serviced a

WHIRLPOOL DRYER

Model WGD7800XW0

Near Round Rock, TX 78664

Paul

Job Details: 03/02/2023

"Arrived onsite for a dryer with a broken belt but was getting F01 and F28 errors before the belt broke. On arrival I found the dryer completely disassembled. I found the front felt seal on the drum had come loose but it was still in good condition. The customer tried to replace the belt but the belt he received was wrong. ordrng 1 WP8547157 (Belt) and 1 WP279368 (ADHESIVE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Dripping Springs, TX 78620

Luis

Job Details: 03/02/2023

"Arrived on site for no cool. Compressor hot to the touch and not powering on,power cycled unit compressor attempted to power on then shut off diagnosed a defective compressor ordering a new compressor ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 R600 (R600)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Lakeway, TX 78738

Luis

Job Details: 03/02/2023

Arrived on site for no cool. Powered unit on ran diagnostics ran compressor test compressor making loud clanking noise while trying to power on diagnosed a defective compressor. Ordering a new compressor ; ordrng 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 W11592010 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Andice, TX 78628

David Z

Job Details: 03/02/2023

"Arrived on site to diagnose refrigerator making buzzing noise often. Customer showed me video of noise and it sounded like ice on fan blades. Examin3d freezer compartment and found a large amount of moisture and ice trails on the back cover. Looked at the bottom left corner by the hinge and saw damage from either transport or install, and door gasket cant seal. This is causing moisture to enter freezer and create some noise. Also found noise coming from condenser vibrating on the undercover. Called tech line,SR 7735857586.

We serviced a

SAMSUNG DRYER

Model DV42H5200EF/A3 02

Near Leander, TX 78641

Gerry C

Job Details: 03/02/2023

"DV42H5200EF/A3 02 Arrived to inspect noise, the unit had a squeal that was quick, like rollers or idler speed,and not from the drum. ; ordrng 1 DC93-00634A (Idler Arm Assy) and 4 DC97-16782A (Rollers)s and 1 6602-001655 (Belt) and 1 Schedulewith371254 (SO 371254)"

We serviced a

WHIRLPOOL WINE COOLER

Model WUW55X24HS01

Near Canyon Lake, TX 78132

Andrew

Job Details: 03/02/2023

Arrived on site to test unit for consistent beeping. Found compressor running and hot. Condenser motor is not engaging. Recommend replacing condenser motor. Office to reschedule. ; ordrng 1 W10782254 (Condenser motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Austin, TX 78660

Cliff

Job Details: 03/02/2023

Arrived on site to diagnose a refrigerator that is not sealing properly. Found fc door is warped and it will need to be replaced to complete repairs. Office to set return appointment and customer is aware of extended wait for door.; ordrng 1 LW11026362 (Fc door black stainless)

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Pflugerville, TX 78660

Cliff

Job Details: 03/02/2023

Arrived on site to diagnose a dishwasher that is leaking. Found tub dented causing leak. Tub will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11409866 (Tub) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Pflugerville, TX 78660

Cliff

Job Details: 03/02/2023

Arrived on site to diagnose a refrigerator that is freezing fc door closed. Was not able to open fc door without damaging unit. Customer will need to thaw unit 24hrs prior to return trip.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near New Braunfels, TX 78132

Kevin

Job Details: 03/02/2023

"Arrived on site and customer has experienced water on the floor when dishwasher is used. Pulled dishwasher forward and didnt find any evidence on exterior of leaking. No damage to tub visible. Started dishwasher on a normal cycle and observed it for 45 minutes and didnt see any leaking. Dishwasher is missing drip tray, customer did not remove it and has never seen it before. Will need to order missing part; ordrng 1 W11550169 (Drip tray)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78701

Kimo

Job Details: 03/02/2023

Arrived onsite to replace refrigerator doors but could not gain access to the job site because I did not bright the hard hat kit with me. Office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near New Braunfels, TX 78130

Kevin

Job Details: 03/02/2023

"Arrived on site and inspected refrigerator and found both sections are room temperature. Found compressor runs for a few seconds and then start device trips. Replaced start device and this had no positive effect, its sealed system repair will be needed to correct issue.; ordrng 1 R600kit and 1 W11574734 (Compressor) and 1 W11574734 (Dye drier) and 1 Sf8404 (Stub)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Pflugerville, TX 78660

Paul

Job Details: 03/02/2023

"Arrived onsite for a washer making strange noise and not spinning the clothes out properly. I found F7E7 motor not able to reach target speed & F7E3 basket engaged during the wash cycle. I suspect these could have been stored errors that were not removed after the actuator was replaced. I found a house key wedged between the washplate and the basket. I removed the key. I removed the washplate and found it clean under it. I ran the service cycle finding the unit working as designed until the end of the cycle I found the actuator failing again and grinding when trying to disengage. I inspected the lower unit and found some oil on the gearcase and some oil from the capacitor. When hand spinning the basket I can feel resistance in the gearcase. The gearcase, capacitor, actuator, and cam need to all be replaced at the same time. Ordering W11449840 gearcase, W10721967 cam, W11395618 capacitor, and W10913953 actuator. Office to RS.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator) and 1 Tool (Washplate puller)"

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Spicewood, TX 78669

Leonardo

Job Details: 03/02/2023

Arrived site to replace convection fans. Found damaged fans will need to re order. Office to reschedule ; ordrng 3 W11121400s

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS01

Near Austin, TX 78737

Leonardo

Job Details: 03/02/2023

Arrived on site to test unit for unit giving error codes of lost communication. Found bad guy dad will order new fuse office to reschedule; ordrng 1 W11188752 (Fuse) and 1 W10886919 (Interior lamp)

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Austin, TX 78731

Vincent

Job Details: 03/02/2023

"Arrived on site for range, inspected unit and work area. Customer complaint was oven making loud noises while using it and showed a video. I found a bad convection fan. I replaced fan and it was defective straight from the box. I will have to reorder a new one. No leaks where observed during service. ; ordrng 1 W11414552 (Conv fan)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Fort Hood, TX 76544

Tyler

Job Details: 03/02/2023

"Arrived on site for dryer not allowing door to shut properly. Upon arrival confirmed issue and found door hanging past 90 degree angel when open. After replacing hinges I found door opening at 90 degree angel but would shut fully due to front panel, and hinge holders being wrapped. Will need office to reschedule once availability of parts is known. W11402947 front panel, W11116026(2x) hinge holders, ; ordrng 1 W11402947 (Front panel) and 2 W11116026 (Hinge holders(recepticals))s"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hillsboro, TX 76645

Jonathan M

Job Details: 03/02/2023

Arrived on site for a wash machine that is not starting cycles. Inspected unit and work area. The customer advised the unit wouldnt drain and has not been able to work cents. Ran unit three diagnostics and found an F9 E1 (long drain) and F7 E6 (motor fault) error code. Check underneath the washer and did not find any connections or wire split. I attempted to run a manual drain on the unit and found that the drain motor would not turn on. Checked resistance on the drain pump at the drain pump and found it registering 19.6 ohms of resistance indicating a good drain pump. Check resistance at the control to the drain pump and found it open. Check for continuity on the wiring between the control and the drain pump and found the light blue motor wire open. The unit will need a new lower harness for repair. Ordering the part and will return with the control. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11652038 (Wire harness)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near New Braunfels, TX 78130

Andrey

Job Details: 03/02/2023

"Arrived on site to test unit for unit not operating properly, tested unit found valve not letting proper amount of water through and has a strange noise, replaced valve tested and found gear case screeching in spin, inspected gear case but did not find any oil leaking, will need cam, belt, gear case to fix issue, ordering parts and agitator to ensure completion, office to reschedule ; ordrng 1 W11454741 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 285565 (Agitator), states that autho needed"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Dripping Springs, TX 78620

Luis

Job Details: 03/02/2023

"Arrived on site for no,cool. Removed evaporator cover found weak to no frost pattern on evaporator ordering a new compressor,evaporator and drier; ordrng 1 W11546692 (Evaporator) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near West, TX 76691

Jonathan M

Job Details: 03/02/2023

Arrived on site for a washing machine thats making knocking sounds during agitation. Inspected unit and work area. The customer advised that the unit did not make the sound up until recently and its been happening on every wash causing the unit to be super loud. When units are diagnostics and everything checked good. Looked underneath the washer and found that the bottom driveshaft had fallen causing the clicking sounds from the gear case. Went to replace the gear case and found my spanner nut key missing off my truck. Rescheduled the customer to 3/6 for the repair.

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near New Braunfels, TX 78132

Kevin

Job Details: 03/02/2023

"Arrived on site and found saved error codes F7E5, F0E3, F8E6, F7E9, Attempted to run a diagnostic cycle and found some water valves are not working. Confirmed incoming water pressure is good. Washer will not agitate or spin examined gear case assembly and found it is leaking oil. Washer will need to be rebuilt completely.; ordrng 1 W11246700 (Control) and 1 W11550891 (Agitator) and 1 W10754158 (Stator) and 1 W10734521 (Slider)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near San Marcos, TX 78666

Kevin

Job Details: 03/02/2023

"Arrived on site and found saved error codes F8e4, fae2, Ran diagnostic cycle and found wash motor is barely spraying. A new one will be needed to complete repair.; ordrng 1 W11416363 (Wash motor)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Round Rock, TX 78664

Paul

Job Details: 03/02/2023

Arrived onsite for a washer thats erroring out after it is started. I found the washer with an F5E2 door lock failure. I found the door latch defective and needs to be replaced. Parts are already on order. Ordering authorization. Office to RS.; ordrng 1 Autho (Parts Authorization)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Waco, TX 76706

Jonathan M

Job Details: 03/02/2023

"Arrived on site for a dryer that is leaking. Inspected unit and work area. The customer advised that when they ran the dryer, steam was building up into the user interface area and was leaking from the UI. Attempted to turn on the unit and found the unit would come on but no lights were display. You can only hear the touch tone sounds. I was able to get the unit to start a cycle but several buttons werent working. The unit will need a new console and the office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11583883 (UI)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Leander, TX 78641

Gerry C

Job Details: 03/02/2023

"WMH31017HS2 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the interlocks and control and tested. I found the unit would still intermittently make the chatter, but it is at the point the unit attempts to engage the magnetron. Office to authorize and order the magnetron, capacitor and diode. Additional parts ordered in case of need in next service. Office to contact the customer to arrange return service. ; ordrng 1 W10422269 (Filter Board) and 1 W10754299 (Magnetron) and 1 W10832024 (Magnetron Thermostat) and 1 W10850446 (Capacitor) and 1 W10886077 (Diode) and 1 W11459357 (Main Harness) and 1 W10498567 (Magnetron Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Leander, TX 78641

Gerry C

Job Details: 03/02/2023

"WDT750SAKZ0 Arrived to inspect rack issue. I found the middle rack was incorrectly installed and after correction, worked as designed. Further inspection and testing revealed the tub was badly damaged and smashed upwards into the tube area, from below where the lower frame rails are attached. I advised the customer to refrain from use until our return due to the potential of leaks from the significant damage. Office to order parts and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11460908 (Console, BK) and 1 W11409866 (Tub Assy) and 1 W10920122 (Tub Support, LH) and 1 W10920120 (Tub Support, RH)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near San Marcos, TX 78666

Kevin

Job Details: 03/02/2023

"Arrived on site and inspected microwave and found counter light is always on. A new control board will be needed to complete repair , Prescreened parts did not arrive in time for service calls 7735826337; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near New Braunfels, TX 78130

Andrey

Job Details: 03/02/2023

"Arrived on site to test u it for no ice production, tested unit found ice maker displaying E2 error code, ice maker lost home position, attempted to run harvest cycle and it did not move, optics are good and valve is activating, recommend replacing ice maker and control, ordering ice maker office to reschedule ; ordrng 1 W11579560 (Ice maker)"

We serviced a

JENN-AIR BUILT-IN M/W

Model JMC8130DDW

Near Pflugerville, TX 78660

Cliff

Job Details: 03/02/2023

Arrived on site to diagnose a microwave that isn't heating. Found monitor switch failed and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78741

Joe Z

Job Details: 03/02/2023

"Arrived on site for has power but does not start. Upon arrival inspected unit and found was stuck on sensing. Power cycled the unit Held down the start button to reset the control. The control reset and ran diagnostics and got error code F8-E1 long fill, Cleared error code and ran diagnostics automatic cycle. Unit operated correctly. Ran a normal cycle with clothes and unit is operating as designed. No leaks present at this time. Job complete.

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Austin, TX 78746

Kimo

Job Details: 03/02/2023

Arrive onsite for a washer that is showing f3e1. Upon inspection I found that the pressure tube was clear. I erased the code and tested unit several times a found unit operating as designed. I went over proper detergent use with the customer

We serviced a

WHIRLPOOL ICE MACHINE

Model Kuix335hps00

Near Austin, TX 78746

Kimo

Job Details: 03/02/2023

Arrived onsite for an ice machine that isnt producing ice. Upon inspection I found that the water inlet valve was failing and was no filling the unit properly. Upon further inspection I found that all other components/functions all operating as designed . I installed the new valve and tested the unit and found that unit operating as designed. Job completed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS03

Near Liberty Hill, TX 78642

Maurice R

Job Details: 03/02/2023

Arrived on site for refrigerator icemaker leaking. On inspection found that when the water is turn on it leakes from the icemaker tray. Gain access to the valve and I removed it. I disconnected the lines to the valve from the icemaker and the water dispenser. I left I put on the valve in put the valve in a bucket I turn the water back on and water came out of the valve immediately. The valve is bad Customer informed me that his wife works at Ferguson plumbing and that she will get the valve.

We serviced a

GE RANGE

Model JGBS23BEW1WH

Near Austin, TX 78748

Leonardo

Job Details: 03/02/2023

Arrived on site to test unit for gas smell. Test unit and found leak coming from flex line advised customer to get a Plummer to get flex line to be replaced.

We serviced a

GE COOKTOP

Model JGP945SEK2SS

Near Driftwood, TX 78619

Leonardo

Job Details: 03/02/2023

"Arrived on site to replace left from burner head and right your burner camp. Test unit after replacing parts on Unit is good

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Paige, TX 78659

Joe Z

Job Details: 03/01/2023

Arrived on site to install previous ordered part. Replaced suspension. Test unit by running a drain and spin cycle with towels. Unit is operating as designed. No leaks present at this time. Job complete.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Georgetown, TX 78626

Lou

Job Details: 03/01/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the pump,and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Andice, TX 78628

Lou

Job Details: 03/01/2023

"Arrived on site to inspect micro2ave venthood light not working. Upon further inspection, I tested the unit and found the display showing that the light should be on and it wasnt. I removed the cover and bulb and found the bulb elements damaged (burnt out). Using a tester bulb, I tested the unit and it is operating as designed. Tested the unit and it is heating properly. No repairs needed at this time, job completed."

We serviced a

GE REFRIGERATOR

Model DFE28JMKIES

Near New Braunfels, TX 78130

Andrey

Job Details: 03/01/2023

"Arrived on site to test unit for no ice production and no water dispensing, after customer replaced water filter it stopped functioning properly, tested unit found RFID board is working, but not recognizing filter, advise customer that it is possible that the filter that was sold is to old or a faulty chip is on it, customer will buy new filter and test,

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354ESS3

Near Smithville, TX 78957

Joe Z

Job Details: 03/01/2023

Arrived on site to install previous ordered parts. Replaced drain pump and test unit. Unit is now operating correctly. Removed the control . No leaks present at this time. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BB0

Near Austin, TX 78752

Matthew

Job Details: 03/01/2023

Arrived onsite for range bake cycle not functioning. Upon arrival inspected unit. Found weak igniter. Customer approved. Replaced ignitor and tested. Unit is now functioning properly. Job complete.