Arrived on site and replaced previously diagnosed compressor. Ran nitrogen through system to remove any impurities. Vacuumed system and charged to specs. Frost pattern developing throughout evap as designed. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, several parts have been replaced due to all of the ignitors arcing after the front left burner is ignited. I inspected the cooktop and removed and replaced the front left burner ignitor and tested. Unit continued to fail. I removed and replaced the spark module and re-wired it as it was when I removed the wires and retested. Unit continued to fail. I researched the wiring diagram and found the module not wired correctly and corrected and retested and again the unit failed. I removed and replaced the valve ignitor harness and retested and unit is operating as designed. I advised the customer of the repairs. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for condensation issues, customer stated that RC was set to 34 and and items are freezing, she has raised temp to 68 and a food is now not freezing but mullion is accumulating condensation, tested unit found humidity control was off and customer is blocking air flow with items against back wall, explained to customer how to load RC properly and turned on humidity control, unit is running as designed, no leaks detected job complete"

Arrived on site. Replaced defective freezer door

Arrived on site and replaced previously diagnosed modules. FC and two top left lights were replaced. Unit working as designed. No leaks detected. Job complete.

Arrived on site. Found defective right side fresh food gasket replaced defective gasket. Checked door seal good.

"Arrived on site to test unit for gas leak, tested unit found incoming loose and leaking gas, tightened all connections and tested with leak detector inside cooktop and out, no leaks detected, advised customer to always use exhaust vent when using cooktop, job complete"

Arrived on site and installed previously diagnosed name plate. Unit working as designed. Job complete.

"Arrived on site for no water. At time of visit tested water dispenser working,water extremely cold,adjusted temp settings,ran diagnostics changed defrost setting to basic to allow better cooling and defrost cycle."

Arrived on site. Found defective led module per service pointer removed all leds installed updated led modules all leds working as designed. Autho S84638 ; used 1 W11632139 (Led kit) from stock

"Arrived on site for no,ice. Ran diagnostics weak to no water flow from valve,water dripping from drain cap. Replaced valve and cap ran diagnostics good water flow,no leaks from cap,unit passed all other diagnostic test. ; used 1 w11023835 (Drain cap) from stock"

"Arrived onsite for dryer not heating. Upon arrival inspected unit. Found dryer is heating and element is energizing. Customer stated, has to run cycle multiple times. Ran paper test on unit. Showed customer that when unit is connected to wall there is no suction (air movement) and the paper falls down. With external ventilation removed the paper immediately gets sucked to the vent and has good air movement. Notified customer that external ventilation will need to be inspected. Unit is operating as designed. Job complete"

"Arrived on site to test unit for no water no ice, tested unit found water dispensing properly, customer stated that is started to work couple of days ago, customer played me a video on what its been doing, by the video determined that the reservoir was freezing, removed evaporator cover and found a gap between fan scroll and unit liner causing cold air to blow on the water reservoir and freeze it,sealed in the gap with perma gum, applied insulation around water lines, advised customer to monitor and if issue persist to call use back, job complete"

"WDT730PAHZ0 Arrived to inspect handle and rack issue. I found the handle had failed and I replaced it, ensuring proper mounting. The right rack adjusted wheel had failed and I removed and replaced both sides, installing the MFG provided upgraded kit. The left side of the cabinetry had came loose from the rest of the cabinet and I advised the customer they will need to contact their builder to have the piece of cabinet reinstalled, as this is beyond the scope of the dishwasher MFGs warranty. No leaks observed during service."

Arrived onsite for water dripping into unit while not in use. Upon arrival inspected unit. On arrival inspected and found valve stuck open. Water was dripping from hot side valve. Replaced faulty valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site to replace previously diagnosed dispenser and sensor, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for a washing machine that has a broken latch. Inspected unit and work area. The customer advised that when the installers came to bring the unit in but they had broken the latch and that it was hanging. Did confirm the customers complaint and replace the latch. I tested the unit in the unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, evaporator, access valve, dryer, and hot gas valve and reassembled the unit. Ran nitrogen through the system up to 135 psi and found no leaks present. Vacuumed down the unit to -31 psi and pressure held for 10 minutes. Charged the unit up with 5.75 ounces of R134A. The unit begin to work and operate as designed. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system being restricted and the unit currently turned on, I found the compressor had gone bad and removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system. Installed 56g of R600 refrigerant into the system and monitored. I found the unit to begin cooling as designed. I recommended the customer allow the unit to fully cool for approximately 24-48 hours before placing food items back inside. No water leaks observed during service, job completed"

Arrived onsite to install previously diagnosed parts. Upon doing so I found that the unit still would not latch. I performed a calibration and then a diag test and found unit operating as designed. I the ran a normal wash cycle and found that the the unit was operating as designed. Job complete.

"Arrived on site for range, inspected unit and work area. Installed new convection fan and tested. Unit is now operating as designed. Job completed. No leaks where observed during service."

Arrived on site for refrigerator. Inspected unit and work area. Installed new harness with heater and tested. Unit is operating as designed. No leaks where observed. Job completed.

Arrived on site to install Washplate. Installed parts and leveled unit. Ran a diagnostic cycle and unit passed. No leaks where observed during service. Job completed.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer moving around. I made adjustments to legs and the shocks. I leveled the legs, adjusted and secured the shocks. No leaks where observed during service. Job completed."

Arrived onsite and spoke with foreman regarding tripping refrigerator and determined it was important to use a factory compatible non gfci breaker for the refrigerator circuit. Foreman will test with stronger breaker to determine if there is a failed refrigerator component.

Arrived onsite and found unit with an overflow switch tripped due to the lower spray arm manifold having dislodged and causing wave leak. Repaired. Unit is now operating as designed. All checks good.

Arrived on site to test unit for oven door not closing all the way. Test unit and found door not sitting correctly on hinge receivers. Secured door correctly test unit and unit test good job complete.

Arrived onsite for range oven not heating and smelling gas when in use. Inspected unit and tested verified proper ignition and burner tube flow. Burner was functioning and blue flame throughout. Unit heated to 350 degrees and cycling properly. Each ignition energizing properly and no hesitation. Through testing did not get excessive gas odors. Could not duplicate any issues. Unit is functioning properly. Job complete

Arrived on site to diagnose a dishwasher that is not cycling properly. Found tub dented causing unit to leak onto circ pump motor. Due to nature of repairs needed and age of unit customer wants to talk to whirlpool prior to any repairs.

Arrived on site to test unit for not cooling. Found run cap and start device had vibrated itself off. Secured run cap and start device and secured with retention clip. Compressor running and pulling .9amps. Condenser and evap motor working as designed.

Arrived on site for dryer not running . Found checking power at terminal block that outlet is dropping a leg . Advised customer to look at outlet or breaker . No lint build up at time of service. Job complete .

"Arrived on site and replaced control panel diagnosed on previous visit in November

"Arrived on site and replaced both modules diagnosed on previous visit, cooktop will now power up and after setting model version confirmed all elements are heating properly. Job complete

Arrived on site and inspected dishwasher and found a piece of porcelain stuck in drain hose catch valve keeping water from draining. After removing porcelain dishwasher will drain properly

"Arrived on site and inspected dishwasher and found, Wash motor has failed,After replacement started dishwasher on a normal cycle and it is working properly, job complete

"Arrived on site and inspected washer and found gear case is leaking oil. Customer will contact office if they wish to continue, job complete

"Arrived on site for water and ice not working. On inspection found the water reservoir frozen, I defrosted the reservoir and tested the water. The water was working after the defrost, I add the sealer gum around the evap cover and reassemble the unit. No water leaks detected during service

"Arrived on test unit for not opening after cycle completed, replaced previously diagnose control and pressure switch, customer accepted replaced parts and tested unit, all components are working properly

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=49 degrees & FC=31 degrees. I checked the compressor and is was very hot to touch. I disassembled the FC section and removed the evap cover and found no frost pattern on the evaporator and found a ball of ice in the upper left corner on the cap/suction tubes (photos). Also found a small amount of dye on the evaporator at the cap tube/suction tube area (photo). Also found both RC door gaskets badly torn. No water leaks observed during service, job completed."

"Arrived on site for a washing machine that is not getting past the sensing portion of the cycle. Inspected unit and work area. Did confirm the customers complaint and found that whe the unit would start to spin, the lights on the control would flicker and then go out. Check voltage and polarity and found proper voltage and polarity to the unit. Took an amp draw off the unit when it was starting to go into spin and found it only pulling 7.1 A. Check the capacitor for proper resistance and found proper resistance. Checked voltage at the main control to the unit when the unit was agitating in spinning and found voltage drop coming into the control but the unit would stay on. Spoke to SW and was advised to go ahead and replace the control but that it sounded more like an electrical supply issue with the voltage dropping whenever the unit was attempting to agitate or spin. I explain to the customer that voltage should not drop when the unit is running. I replace the control and advise the customer if any other issues persist, to fix their electrical supply. Call complete."

"Arrived on site for a cooktop that is flashing an F47 (power supply issue coming from the ACU) error code on the right two burners. Inspected unit and work area.

"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. Customer advised that theyve noticed an airflow issue from within the unit because even after they pulled off the vent hose, there is very little airflow coming out of the dryer and the unit still heats and tumbles. Disassembled the unit and found a box cap, and a big lint ball stuck in the bottom of the blower wheel housing area. Removed all the obstructions and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite and found unit with evidence of a leak. Determined after testing with back cover off that the only leak was from the connection from the hose to the valve hot water side. Cleaned and tightened water connections. Tested unit. Unit is now operating leak free at time of service.

Arrived onsite and replaced valve and cleared small frozen blockage from the icemaker fill. Advised customer on repair

"Arrived on site for a wall oven microwave combo that is resetting itself and showing a power outage every 30 minutes. Inspected unit and work area. Customer advised they can clear the code and be able to use the machine but if it does it in the middle of a cooking cycle, the unit will turn itself off. They did advise that the light does come on when they open the door. Ran the unit through diagnostics and found an F6 E0 (oven user interface lost connection) error code. Tested continuity on the wire harness between the control and the user interface and found proper continuity. Per the tech sheet, advise the customer of the issue would most likely be with their user interface but did explain that their control may be causing the problem. The customer is aware that if the control is needed, that would be an additional fee. Replaced the User Interface control panel and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to replace cover and sroings. Replaced all parts test unit and unit test good job complete.

Arrived on site to test unit for not drying. Test unit and found unit actually not washing. Heating element working but unit not spraying any water. Will need new sump and motor.

Arrived on site for no ice. Found warped icemaker tray replaced icemaker assembly ran diagnostics ran icemaker harvest passed ran fill test passed.

"Arrived on site for water leaking. Found frozen drain,cleared ice from drain checked water flow through drain water draining correctly.

"Arrived on site and inspected washer and found hub is wallowed out, gear case is leaking oil, attempted to remove wash plate and it is seized

"Arrived on site to test unit for loud squeaking noise. Found roller wheel was damaged. Replaced wheels, idler and belt supplied with repair kit. Unit now working as designed.

Arrived onsite for a washer not filling with cold water. I checked stored error codes and found none. I found 123VAC to the cold valve and it was not opening. I replaced the fill valve and tested the machine. All is working as designed and there were no water leaks present at the time of service. Call complete.

"Arrived on site to inspect microwave, inspect the unit and work area. Customer had microwave on countertop because took it down. Tested unit and found there was no power to the control. Disassembled unit install new control and new filter control. Tested unit and found that operating as designed. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not draining all the way. Tested unit and found the filters clogged up. Used shop vac to clean out the drain and found a straw and had tie stuck and rust from racks. Advised customer that it would be best if they replaced unit with a new one due to the stuff I found.

"Arrived on site for washer not washing properly . Found slider collier out on position ,wash plate stripped out and oil on stator and coming up from shaft .

"Arrived onsite and found unit had shorted fuse. Uninstalled and disassembled to isolate issue and determined hi voltage circuit at fault. Tested and found shorted capacitor. Completed repair and tested. Unit is now operating as designed. Advised customer on repair. All checks good

"Arrived onsite for washer with error codes and not draining properly. Upon arrival inspected unit. Ran diagnostics and found stored error code 9/1, 4/0, 0/1, 5/2: also found small leak coming from door having caused base board damage on left side, took pic. Disassembled and inspected. Manually drained water. Found drain pump clogged. Removed debris and cleaned. Reassembled and tested. Unit is draining properly. Found that leak was caused by debris between door glass and seal. Cleaned for customer. Unit is now operating properly. No leaks present at this time. Job complete .

"Arrived onsite for ice machine not making ice. Upon arrival inspected unit. Found valve struggling to provide water to unit. Replaced valve and tested. Still, adequate water not supplied. Tested supply line and found insufficient water flow. Job complete"

"Arrived on site and inspected refrigerator and found water filter housing is leaking. After replacement new one is still leaking. Water filter is new. New housing is defective, customer will contact office if they wish to continue

"Arrived on site to test unit for low ice production. Found water barely pouring into water reservoir. Also found bin thermistor was disconnected. Secured connection and removed filter, water now filled properly. Advised customer new water filter is bad and needs replaced. No leaks detected. Job complete."

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, the customer advised the unit Mae ice for a brief period of time since the previous repair. I tested temps in the FC=9 degrees and RC=39 degrees. When I tested the temps in the RC section, I found ice built up on the ice bin door gasket, ice built up at the back of the ice box and moisture running down the ice bin door. I removed the ice box and found ice on the top section of the adaptor and found no gasket on the back wall where the ice box meets the back wall (photos). I removed the deli drawer and found water in the bottom of the RC section and ice beginning to build up on the RC evaporator. Found the RC evap drip pan badly warped causing water from the evap,defrost to collect on the left side of the pan and eventually freezing up. I placed the unit in diagnostics and tested the fans and found the RC evap fan motor struggling to come on. Also found the UI digits fading and after cycling power to the unit, the deli control failed to come on. I advised the customer of the many repairs the unit needs and they advised that they would not put anymore money into the unit and would buy a new one. I advised my service manager (CS) of my findings. No repairs made at this time and no water leaks observed during service. Job completed."

Arrived on site to diagnose a refrigerator that was not cooling properly. Found fc door had not fully closed properly at some point causing ice buildup on evap. Unit is working properly at this time and no leaks were found at time of service.

"Arrived onsite to replace faulty compressor. Upon arrival inspected unit. Found unit plugged in and running. Opened doors and unit is cooling. Original complaint is not cooling in FF section. Compressor is running. Disassembled and aced evaporator compartment. Found good frost pattern. Took pics and sent to service management. Inspected ventilation and cleared styrofoam debris. Fridge section is cooling. If symptoms persist recommend returning with evaporator fan, control and thermistor. Job complete"

Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the slider and gearcase and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install new ice door to resolve ice melting in bucket. Replaced ice door assembly and tested. Verified proper seal on new door. Repair completed.

"Arrived on site to diagnose dishwasher that is having issues pulling out the top rack. Examined unit and found top rack hard to move. Found the right front wheel was stuck above the track, and had been since delivery. Right front wheel was never actually seated in the track from factory. Reinstalled upper rack and tested. Verified all working as designed. Repair completed."

Arrived on site for washer needing previously diagnosed control. Upon arrival reconfirmed issue and installed ACU. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete

"Arrived on site for ice machine leaking. Upon arrival found unit uninstalled and sitting in middle of floor in vacant home. After inspection of all hoses and connectors I then installed unit and ran multiple tests. Found unit making ice and not leaking anywhere through bin, filter housing, valve hoses. Reassembled unit and insured it was installed correctly. Left unit in off mode upon completion since home hasnt been completed yet. No leaks during tests. Call complete"

4-3 and 7-1 stored in memory. I allowed the unit to go into test mode and it failed to run the circulation pump and voltage was present. I removed the sump and inspected and found the rotor had failed and cracked longitudinally causing the circulation pump to not operate. I removed and replaced the sump assembly and tested. All normal functions returned and the unit operated as designed. No leaks observed during service.

"MED4500MW0 Arrived to inspect heating issue. Prior to my arrival, the customer had found and removed a large amount of debris from the venting system and the units operation resumed nearly normal operation. I found the venting required further adjustment and after performing, the unit heated and cycled within expected temperatures. Operational test good."

"Arrived on site to diagnose washer that is making noise when running. On arrival, spoke with customer who advised me they have an extended warranty and this should be covered. Found wrong information entered in ticket. Customer needs to contact extended warranty to set up service. No work performed."

Arrived onsite for a refrigerator to possibly replace previous ordered parts. After removing the evaporator cover I found one of the connectors between the thermal fuse and defrost heater harness burned up. I replaced the defrost heater and now the unit will work as designed. Call complete.

Arrived onsite for a refrigerator with damaged doors. I replaced the doors and badge. Call complete.

"Arrived on site ,replaced blower motor. Ran preheat . All checked normal. Job complete"

"Arrived on site for fridge not making ice . Found bail arm not in IM properly . Reinstalled arm , ran harvest . Unit harvested and filled properly . No water leaks detected at time of service. Job complete ."

Arrived on site and inspected range and found handle has fallen off. Reassembled door and it will now open and close properly and handle is secure. Job complete

Arrived on site for refrigerator not cooling. On inspection found that the compressor was cool to the touch but was running. I asked the customer how long it has been plugged in. He said about 36 hours. The temp in the freezer was 80? and the RC was 82?. I put a starter dev on the compressor and a new control board in the unit. I plugged the unit back in and after 20 minutes the freezer was at 70? and the RC was at 78. Told the customer if the unit does not cool down all the way to 0? in the freezer to call the in the morning. I took pictures of the compressor and the drier just In case we have to go back out to do a compressor job. No water leaks detected during service.

"Arrived on site for oven with a error message. On inspection found the main screen on the oven had the error messages F9E0. The customer informed me that she had reset the breakers. I asked her to show me what breakers she had reset, we went out to the garage to the panel. I informed the customer the breaker for the oven was on the side of the house. I reset the breaker for 30 seconds and when I went back in side the oven was back at the Home Screen and the error was gone. I heated oven to 350? and the unit is operating as designed."

Arrived onsite for vent hood fan making noise. Replaced the fan and tested unit. The fan is operating as designed.

"Arrived on site for range, inspected unit and work area. Customers complaint was oven panel no sitting on correctly. Reinstalled it correctly. No leaks where observed during service."

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 5.25oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was not spraying water. Entered diagnostics and found error code F4E3 bad wash motor. Gained access to remove old sump and motor and replaced it with new one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for control screen stuck. Upon arrival inspected unit and found UI is not responding. Power cycled the unit to reset controls. Restored power and test unit. UI panel is now responding. Found customer has not connected to wifi. Customer is have connection issues. Advised customer to contact WiFi team. Preheated oven to 350. Unit is operating as designed . Job complete

Arrived onsite to replace faulty latch. Replaced latch and tested. Unit is locking and unlocking properly. Job complete

"Arrived on site to test unit for slow drain, tested unit found unit draining properly, removed drain pump to inspect chopper blades and found it cracked replaced pump, power cord on back of unit was loose that could been contributing to the slow drain issue, secured connection and tested unit is running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the evaporator defrost element and thermistor failures, I removed and replaced the defrost element, thermistor, UI and the hv control and tested. Unit is cooling/operating as designed and the defrost element is heating properly. No water leaks observed during service, job completed. I recommended the customer allow the unit to cool for 24-48 hours before placing items back inside."

Arrived on site to diagnose a washer that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is freezing fc door shut. Found door gasket warped and reshaped it using applied heat. Tested unit and all is working properly at this time.

Arrived on site to test unit for aqua clean no evaporating the water. Showed customer on owners manual that most of the water would be left there. Job complete.

"I called Whirlpool Techline and spoke to Rich SR# 7735719319. He advised that there was no way to tell what exactly happened. He did advise that if the ice got stuck one time on the cutting grid, on the next icemaking cycle the water would have slowed across that ice sheet and melted all the ice in the ice bin. He advised that this can happen due to calcium buildup on the evaporator plate and the cutting grid. He asked the customer to clean the evaporator plate with a green scrubby brush. He advised to go ahead and replace the cutting grid due to calcium build up but to make no further repairs at this time. Replaced the cutting grid and the unit is working as designed. Call complete."

"Arrived on site for a range that has two higher burners and is changing temperature on the customer. Verified the flame issue and was able to turn down the valves at the valve stems. The customer advised that she lost temperature when baking bread. She pulled out two loaves of bread out of the oven and when she went to start a different cycle, the units went from being at 350? to being at 170? F. I did explain to the customer that when she is opening her oven in for a decent amount of time, she will lose temperature inside of her oven. Did explain this is normal operation as all the heat is escaping out of the oven. The customer also stated that one time the unit change time on her. She said that she adjusted the time back and it is not done it again but I was just curious if that was causing any kind of issue. I did explain to the customer that this can happen during power surges or if theres a glitch in the control. I told her that sometimes power cycling the unit can help get rid of any glitches the control has. Ran through diagnostics and did not find any stored error codes. Tested all functions of the machine and the unit is working as designed. Call complete."

Arrived on site for no cool. Found unit not powering on diagnosed a defective main control replaced main control powered unit on compressor and fans powered on.

"Arrived on site. Found a defective right side fresh food door gasket,replaced defective gasket remolded door seal checked door seal good."

Arrived onsite and replaced the capacitor which was shorting after heating up during spin and causing in effective spinning. Unit is now operating as designed. All checks good.

Arrived onsite and repaired unit by removing compressor and drier. Prepping and installing a new compressor and dye drier. Verifying solders complete and unblocked. Vacuumed system for 18 minutes and vacuum held. Charged system with 5oz of R134a. Reinstalled unit and verified function and water features. Unit is now cooling. Advised customer on observing unit and establishing function before loading with perishables. All checks good. Unit is now operating as designed.

Arrived onsite for upper inner freezer drawer sticking following previous repair. Thawed upper rail and lubricated. Advised customer on previous repair and use and care principles. Restored normal working order. All checks good. No charge. Related to previous repair.

Arrived on site for frost build up and no ice. Adjusted shelf and drawers checked door seal good. Ran diagnostics icemaker passed harvest ran fill test no water removed filter ran fill test passed advised customer to replace filter.

"Arrived on site. Found defective hinge wire cover on fresh food side,removed fresh food door replaced cover assembly reinstalled fresh food door checked door operation good."

"Arrived on site for no ice. Found power led blinking diagnosed a defective bin thermistor,replaced bin thermistor ran diagnostics all test passed ran normal cycle unit working as designed. ; used 1 Wpw10511923 (Bin thermistor) from stock"

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."