Service History 202 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78626

Gerry C

Job Details: 03/09/2023

"WDF520PADM9 Arrived to inspect detergent not being dissolved. Service test mode showed a 3-3 error stored in memory. I found the unit had never had the water turned in, as the customer explained that the unit would not wash or dissolve the detergent since the time of move-in. I corrected the water supply issue and tested the unit. All functions were preset within service test mode and no leaks were observed during service."

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near New Braunfels, TX 78132

Andrew

Job Details: 03/09/2023

"Arrived on site and verified unit needs rebuilt. Replaced gearcase, slider, clutch, rotor, stator, latch, valve and control. Calibrated unit and completed diagnostics with no issues. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78626

Gerry C

Job Details: 03/09/2023

"WDT730PAHZ0 Arrived to inspect handle issue. I found the handle grub screws had backed out and required tightening. After the repair, the issue was resolved. No leaks observed during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Dripping Springs, TX 78620

Luis

Job Details: 03/09/2023

"Arrived on site for weak water flow. Tested dispenser weak flow,removed filter good flow,replaced filter head housing tested with no filter good tested with filter low flow customer will need to replace filter from manufacture"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dripping Springs, TX 78620

Luis

Job Details: 03/09/2023

"Arrived on site for door seal issues. Found gap on right corner of gasket to cabinet,remolded door gasket checked door seal good."

We serviced a

WHIRLPOOL FREEZER

Model KRSC703HPS01

Near Lakeway, TX 78738

Luis

Job Details: 03/09/2023

"Arrived on site. Whirlpool sent door to customer,found defective freezer door,replaced freezer door checked door operation and seal good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78749

Scott

Job Details: 03/09/2023

"Arrive on site for dishwasher not draining . Found check valve flap had broken off and clogging drain hose . Replaced drain hose . Ran diagnostics all checked normal. Dishwasher is draining now . No water leaks , job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78747

Scott

Job Details: 03/09/2023

"Fridge in apt 824Arrived on site ,replaced fresh food door . Door is sealing properly . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Austin, TX 78753

Joe Z

Job Details: 03/09/2023

"Arrived on site to install previous ordered parts. Unit only needed hinges that had failed. Replaced left hinge WP8066057, and right hinge WP806656. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78757

Joe Z

Job Details: 03/09/2023

Arrived on site for not cooling. Upon arrival inspected unit and found the evaporator covered in ice. Ran diagnostics and heater is operating correctly . Found Service Pointer for control with 2 stickers that have incorrect defrost time issues. Replaced control per service pointer. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS0

Near Austin, TX 78752

Joe Z

Job Details: 03/09/2023

"Arrived on site for Temperature is off by more than 35 degrees. Upon arrival. Preheated oven to 350. Controlreads 135 and thermocouple reads 350 and climbing.. found that the control is not reading temperature correctly. Replaced control W11393093 and sensor W10833885. Test unit by preheating to 350. Unit preheated then began heating cycle.cycled down to323 and then up to 377, averaging 350. Unit is operating as designed. No gas leak present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near McDade, TX 78650

Joe Z

Job Details: 03/09/2023

"Arrived onsite for Not Getting Hot Water. Upon arrival ran diagnostics and there are no saved error codes. Ran manual test and cold valve operates correctly, but hot valve is not. Need to replace valve. Replaced valveW11038689. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Del Valle, TX 78617

Joe Z

Job Details: 03/09/2023

Test capacitor and is good. Inspected actuator and found has failed. Replaced actuator W11481722 and test unit on automatic test cycle. Unit operating correctly. Test unit by operating a normal cycle several times and unit is operating correctly. Error code was cleared and no longer shows up after testing. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Austin, TX 78747

Joe Z

Job Details: 03/09/2023

"Arrived on site for Not Starting or Not Operating . Upon arrival inspected unit . Unit will not power on. Test polarity and is good. Power cycled unit and unit now respond. Ran diagnostics and there are no saved error codes. Ran HMI test and passed. Ran automatic test and unit operates correctly. Started a normal, heavy duty cycle with blankets and unit began operations correctly. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Georgetown, TX 78628

Lou

Job Details: 03/09/2023

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing. I found the unit would not spin but it did agitate. Following the tech sheet, I tested the actuator and main control and found both parts defective. I removed and replaced the main control and actuator and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed"

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS20

Near Georgetown, TX 78633

Lou

Job Details: 03/09/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the oven blower failure, I removed and replaced the blower and main control and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 03/09/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the magnetron, inverter board and oven blower due to a rattling noise the unit has been making. I tested the microwave and heard the noise and once I had the unit pulled out and the top panels removed, I retested and found the microwave fan housing loose and making the vibration noise. I found 3 screws; one holding the fan housing in place, was loose and the metal panel around it was stripped causing the screw to work its led loose during unit vibration. I replaced the 3 screws with larger sheet metal screws and retested the unit and the noise stopped. I reassembled the unit and retested and it is operating as designed. Once I had the unit placed back in the cabinets, I retested and it continues to operate as designed. Demonstrated for the customer as well. No parts needed to be replaced. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Killeen, TX 76542

David Z

Job Details: 03/09/2023

"Arrived on site to diagnose refrigerator not making ice. On arrival found unit had actually made some ice since last visit. Checked seals and door gaskets and found all good. Cleared up airflow channels in both compartments and advised if they get cold pockets it may not harvest ice. Cycled icemaker and found it working properly. Did see an air leak from the ice door, so I replaced the ice door. Unit working as designed at this time. Customer also advised to monitor compartment temps and follow up if temps rise. Repair completed."

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Harker Heights, TX 76548

David Z

Job Details: 03/09/2023

"Arrived on site to install new control board to resolve unit making end cycle noise. Replaced control and retested. Verified I heard a noticeable electronic beep when cycle was done. Customer was with me when the timer went off and is not able to hear sounds in that range, but unit is working as designed. Repair completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78732

Paul

Job Details: 03/09/2023

Arrived onsite for a dishwasher with a broken bracket causing the unit to be loose and the door handle is loose. I found the right hand bracket had broken and the door handle was loose. I had a bracket in my truck stock and installed it in the right side securing the machine. I tightened the door handle. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Leander, TX 78641

Paul

Job Details: 03/09/2023

Arrived onsite for a wall oven that still will not heat. I found the lower oven TOD open causing the issue. I replaced the TOD and tested the oven. The fans are working as designed and the oven is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near New Braunfels, TX 78130

Andrey

Job Details: 03/09/2023

"Arrived on site to test unit for frost buildup, tested unit found FC gasket on the right side is not sealing properly due to failed slides, defrosted FC and replaced slides, door is now sealing properly, stated to customer that FC door must always opened from the center door handle, job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Kyle, TX 78640

Andrey

Job Details: 03/09/2023

"Arrived on site to replace previously diagnosed strike, replaced strike and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near San Marcos, TX 78666

Andrey

Job Details: 03/09/2023

"Arrived on site to replace previously diagnosed belt and pulley, replaced parts and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near San Marcos, TX 78666

Andrey

Job Details: 03/09/2023

"Arrived on site to replace previously diagnosed ice container harness and heater, replaced container and harness, heater tested good and did not need to be replaced, replaced control and precautionary, powered unit on, evaporator developed a good frost pattern, heater is engaging, no leaks detected job complete"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near New Braunfels, TX 78132

Andrey

Job Details: 03/09/2023

"Arrived on site to test unit for excessive shaking, customer stated that the tub inside is moving around like something is broken, customer switched over from a 15 year old washer and was not aware of the new designs and functions, explained to customer how to properly operate the washer, ran full diagnostics cycle, all washer components are running properly,no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Round Rock, TX 78681

Vincent

Job Details: 03/09/2023

Arrived on site to install parts ordered by previous tech. Tested and unit is now operating as designed. No leaks observed during service. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Austin, TX 78717

Vincent

Job Details: 03/09/2023

"Arrived on site for washer, inspected unit and work area. Customer complaint was noises during wash. Tested unit with towels that CX left behind and found no noises from normal operation. Unit is operating as designed. I let the front office know about my findings. No leaks were observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78717

Vincent

Job Details: 03/09/2023

Arrived on site for refrigerator. Inspected unit and work area. Customers complaint was H2O light on. Instructed the customer on how to replace filter and reset the light. Unit is operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78745

Matthew

Job Details: 03/09/2023

Arrived onsite for washer not rinsing. Upon arrival inspected unit. While testing and talking to customer found that customer meant unit was not spinning clothes out properly. Ran diagnostics and found stored error for off balance. Saw that unit was not leveled. Leveled unit and tested. All components passed auto test and regular spin test. Also found customer was using excessive detergent. Also found debris underneath washer making contact with shield not allowing unit to sit properly. Removed debris. Unit is now functioning as designed. Customer will monitor. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78701

Matthew

Job Details: 03/09/2023

"Arrived onsite to replace faulty compressor. Also confirmed leak on manufacturer lokring. Cut out lokring and sleeved. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running. No signs of any other leaks. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Granger, TX 76530

Gerry C

Job Details: 03/09/2023

"WRV986FDEM01 Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant from the unit and then removed and replaced the compressor, dye drier and service port. I vacuumed the system to 410 microns and after allowing it to hold for 15 min, I charged with the MFG prescribed refrigerant charge. The RC drain pan required adjustment and the chassis required squaring. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Pflugerville, TX 78660

Cliff

Job Details: 03/09/2023

"Arrived on site to replace previously ordered parts for washer. Replaced gearcase, cam, actuator, capacitor, and washplate cap. Tested unit and found all is working properly at this time. No leaks were found at time of service."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near San Marcos, TX 78666

Leonardo

Job Details: 03/09/2023

Arrived on site to replace main harness. Replaced harness test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near San Marcos, TX 78666

Leonardo

Job Details: 03/09/2023

Arrived on site to test unit for fan noise. Test unit and pre heated oven to 350. Unit working as designed no Loud noise coming from fan job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near San Marcos, TX 78666

Leonardo

Job Details: 03/09/2023

Arrived on site to test unit for sensor error code. Test unit and found sensor was not connected correctly. Secured connection test unit and unit test good job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near San Marcos, TX 78666

Leonardo

Job Details: 03/09/2023

Arrived on site to replace control board replaced board test unit and unit test good job complete. Light turning on and off. Called safety and SR#7735826337

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78751

Scott

Job Details: 03/09/2023

"Arrived on site ,replaced filter head and pantry shelf . Test water all checked normal. No water leaks detected at time of service . Job complete ."

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS1

Near New Braunfels, TX 78132

Andrew

Job Details: 03/09/2023

Arrived on site and replaced previously diagnosed control. Ran diagnostics with no issues. Found RO drain still attached with dishwasher drain. Advised to have RO company correct drain issue. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED6605MW0

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/09/2023

Arrived on site and replaced previously diagnosed top panel. Unit working as designed. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/09/2023

Arrived on site to test unit for unable to adjust flames. Updated m/s and verified still within 1yr manufacturer warranty. Adjusted gas flow to recommended minimum. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78739

Kevin

Job Details: 03/09/2023

"Arrived on site and found fresh food evaporator is frozen over, refrigerator will need to be defrosted customer is aware of how to manage defrost water.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Pflugerville, TX 78660

Cliff

Job Details: 03/09/2023

Arrived on site to diagnose a microwave that isn't starting cycles. Found cavity t-stat burnt and it will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W11568584 (T-stat)

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US1A

Near Austin, TX 78754

Cliff

Job Details: 03/09/2023

Arrived on site to diagnose a dishwasher that is leaking. Found water valve seeping and it will need to be replaced to complete repairs.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Georgetown, TX 78633

Lou

Job Details: 03/09/2023

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the RC section was getting too warm. I found a digital thermometer on the middle shelf in the RC section reading 38 degrees. I checked the temp settings and found the FC set at 0 degrees and the RC set at 33 degrees. Customer advised food items were freezing in the RC section as well. I tested temps in the RC section at the top shelf and it showed 33 degrees; middle and lower shelves were showing 31 degrees. I tested the FC section and it was showing 4 degrees. I found the ice bin full of ice. I placed the unit in diagnostics and checked the thermistors and all are within range/passed. I tested the fans and the damper and all are operating as designed. I did find the right RC door gasket badly torn.. I am ordering the right RC door gasket and scheduled return service. No water leaks observed during service.; ordrng 1 W10830274 (Right RC door gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Austin, TX 78750

Paul

Job Details: 03/09/2023

Arrived onsite for a refrigerator not cooling well. I found the RC at 50 degrees and the FC at 20 degrees. I found the RC evaporator frosted over. The customer stated it had done this last week and he used a hair dryer to remove the frost at the bottom of the cover. I checked the drain and it was clear. I tested all the thermistors from the control and they showed good but when I tested the thermistors from the control I found the RC thermistor way out of range getting close to a shorted range. The customer agreed to defrost the unit and clean everything out for use to replace the fan assembly. The customer signed the defrost waiver. To replace the fan. I explained we could test the control voltage output after the new thermistor is installed. The customer understood. Ordering the fan.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

Paul

Job Details: 03/09/2023

"Arrived onsite for a refrigerator with the lights not turning on all the time, not dispensing ice and water all the time, and not making ice. I found the black wire in the deli harness causing the issue. I disconnected the harness and all functions started working as designed. I found no error codes for the icemaker and ran a harvest test finding it jammed with ice. I removed the ice and it went thru a harvest and fill test. When I tested the temp in the FC it wasnt getting below 16 degrees. I found the front of the condenser covered in dog hair. I removed the hair and the FC temp dropped to 0. I also found the lock clip broken on the left bracket for the upper drawer in the FC. The bracket and harness need to be replaced ordrng 1 W11170612 (Harness) and 1 W11131390 (Bracket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Austin, TX 78745

Matthew

Job Details: 03/09/2023

Arrived onsite to replace faulty evaporator. Replaced evaporator. Pulled vacuum and held. Charged per spec and tested. Pressures equalized but compressor did not energize. Verified 120 vac to compressor but no response at all. Tried replacing start device but the connector does not fit. Need to return with correct start device and compressor . Returning with compressor and order white start device. Device with kit is not compatible. Office to reschedule 2 hr sealed system. ; ordrng 1 WPW10350564 (Capacitor) and 1 W10873801 (Start device) and 1 2hr (2 hr)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Leander, TX 78641

Vincent

Job Details: 03/09/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. Entered diagnostic and found error code F9E1 for diverter not finding position due to corrosion. I found no leaks at the moment but did find where there was spots of I previously leaking. Advised customer to replace sump and motor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78757

Kimo

Job Details: 03/09/2023

Arrived onsite for a refrigerator that is not delivered ice. Upon inspection I found that the coupler on the ice container was loose and would cause the auger to slip and not dispense ice . I am ordering the ice container and reschedule ; ordrng 1 W11347840 (ICE-CONTNR)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LM00

Near Austin, TX 78734

Kevin

Job Details: 03/09/2023

"Arrived on site and found microwave is not working, will bring back all possibilities to complete repair ; ordrng 1 W11578959 (Magnetron) and 1 W11578579 (Inverter) and 1 W11325784 (Control) and 3 WPW10017410 (Fuse)s"

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near San Marcos, TX 78666

Leonardo

Job Details: 03/09/2023

Arrived on site to test unit for oven not igniting. Test unit and found bad glow igninter. Replaced igniter test unit and oven ignited for like 5 minutes then the igniter burned out. Ordering new igninter and will replace igniter and contr board. ; ordrng 1 W11176454 (Igniter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near The Hills, TX 78738

Kevin

Job Details: 03/09/2023

"Arrived on site and found refrigerator is not cooling, compressor and condenser fan are not running. Replaced control kit and condenser fan is running and compressor is getting power but just making a clicking noise. Sealed system will need to be serviced; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Liberty Hill, TX 78642

Maurice R

Job Details: 03/09/2023

Arrived onsite for refrigerator freezing food. On inspection found the RC thermistor at 15k says it should be 13? in it was at 27?and the fc was 2.3k it that reading the freezer should be 95?. Ordering both Thermistor. No water leaks detected during inspection.; ordrng 1 WPW10384183 (Fc thermistor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78739

Luis

Job Details: 03/09/2023

"Arrived on site. Tested dispenser found water dripping from dispenser line,removed connection under door hinge no water leaking from connection water valve closing correctly. Added grease to tube connection adjusted dispenser tube behind ui same issue ordering a new tube; ordrng 1 W11126260 (Dispenser tube) and 1 W11579166 (Water line hinge)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Georgetown, TX 78626

Gerry C

Job Details: 03/09/2023

"WOC54EC0HS20 Arrived for missing outer door. The door was actually for the microwave and I added the required parts. Office to contact the customer to arrange return service. ; ordrng 1 W11600323 (Microwave Door) and 1 W11110499 (MW Door Handle) and 1 W10359769 (MW Door Foam) and 2 W11602624 (Handle Screw)s and 2 8304588BL (Screw Cap)s and 2 W11233072 (Screw, Outer Door Mount)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KURR214KSB00

Near Dripping Springs, TX 78620

Luis

Job Details: 03/09/2023

Arrived on site. Unit not running found ui unresponsive ordering a new ui control; ordrng 1 W11602203 (Ui control) and 1 W11547447 (Main control)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78702

Matthew

Job Details: 03/09/2023

"Arrived onsite for washer still shaking after previous repair. Upon arrival inspected unit. Found visibly failed suspension rods. Customer also stated clothes getting stuck in agitator. Found agitator/dispenser connection failed. Clothes are ending up in agitator cylinder. Returning with suspension, agitator and dispenser . Office to reschedule ; ordrng 1 W11205050 (Dispenser) and 1 W11550891 (Agitator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Burnet, TX 78611

Maurice R

Job Details: 03/09/2023

"Arrived on site for ice not being dispense. On inspection found that the ice had frozen and the auger teeth on the motor were gone. On further inspection the FC has a lot of moisture, ordering the harness for the fc evap. ; ordrng 1 WP2220458 (Coupler) and 1 W11218408 (Wire harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78717

Paul

Job Details: 03/09/2023

Arrived onsite for a dishwasher no filling with enough water. I found error codes F4E3 and F7E1 stored. I found the unit filling with water but the pump has failed. No parts were sent for this call but they are already ordered in the call. Marking the pump and control as use on return visit. Office to RS.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Kyle, TX 78640

Andrey

Job Details: 03/09/2023

"Arrived on site to test unit for no cool, tested unit found compressor power on but no frost pattern, punctured system noticed that it had minimal amount of pressure, replaced compressor drier and access valve, vacuumed system down and it help perfect vacuum, charged system 3.7 oz of refrigerant, powered unit on and compressor would not start, replaced start device and it powered on but only getting frost on one coil, unit is exhibiting signs of a restriction in the evaporator, will need to return with evaporator, dye drier, nitrogen and compressor as precautionary, office to reschedule ; ordrng 1 TJ90SF8404 (Access valve) and 1 W11209866 (Compressor) and 1 W10836706 (Evaporator) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Dye drier)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Cedar Park, TX 78613

Vincent

Job Details: 03/09/2023

Arrived on site to install parts diagnosed. Installed new pump and tested unit operating as designed. Found water leaking trough tub seal and it would need to be replaced along with lower door seal. Scheduled to return ; ordrng 1 W11412696 (Lower door seal) and 1 W11483553 (Tub seal)

We serviced a

SAMSUNG RANGE

Model NE58K9850WS/AA 05

Near Austin, TX 78701

Matthew

Job Details: 03/09/2023

Arrived onsite to replace main PCB. Disassembled for repair and found board was missing terminal linking bake element. Took pics and discussed with DW and SW. Parts department is researching board for reorder. Office to reschedule ; ordrng 1 Partsresearch (Correct PCB)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS01

Near Leander, TX 78641

Paul

Job Details: 03/09/2023

Arrived onsite for a refrigerator that is not cooling correctly. The customer stated that the FC has seemed fine and the unit has always made ice but the RC is freezing everything. I found the controls set at the recommended setting. I found the FC at 0 degrees and the RC at 32 degrees. I found the RC thermistor out of range. I also found frost build up under the ice bucket and the ice door on the separator leaking warm air. I found a small amount of frost built up on the evaporator cover but the evaporator was clear. Ordering 2 EA W10316760 thermistor kits and W11130210 ice door. RS for Tue 3/14.; ordrng 1 W11130210 (Ice door) and 2 W10316760 (Thermistor kit)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near New Braunfels, TX 78132

Andrew

Job Details: 03/09/2023

Arrived on site to test unit for not drying properly. Found no high drain loop installed. Installed drain loop and completed diagnostics with no issues. Recommend installing mounting brackets to prevent unit for tipping and rocking. Office to reschedule. ; ordrng 2 WP8269145 (Bracket)s

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near New Braunfels, TX 78132

Andrew

Job Details: 03/09/2023

"Arrived on site to test unit for gasket issues. Recommend replacing both RC gaskets, and FC door for rust. Ordering mullion as a precautionary as moisture was built up. Turned humidity control on and advised to monitor. Office to reschedule. ; ordrng 1 W11177238 (Mullion) and 1 W10830046 (Gasket) and 1 13094917SQ (FC door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Leander, TX 78641

Vincent

Job Details: 03/09/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not making ice. Checked error codes for icemaker and found E5. Harvest unit and found it operational good. Retrieved temps FC 17? and RC 35?. Unit will need a sealed system repair. Im ordering compressor and returning with evaporators if needed. Office to schedule for a sealed system. No leaks where observed during service. ; ordrng 1 W11578205 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600Kit (R600Kit) and 1 W11578026 (RC EVAP) and 1 W11598434 (FC EVAP) and 1 UVDrier and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78744

Joe Z

Job Details: 03/08/2023

Arrived on site for Not Spinning or Wet Clothes at the End of the Cycle. Upon arrival ran diagnostics and there is no saved error codes. Test unit and is not spinning. Inspected lower components. Test capacitor and is out of capacitance. Need to replace capacitor. Replaced capacitor W11395618 and test unit on automatic test cycle . Unit is now spinning correctly. Ran a drain and spin cycle and unit is spinning correctly. Unit is operating as designed. No leaks present at this time. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Georgetown, TX 78628

Gerry C

Job Details: 03/08/2023

"WCG97US6HS00 Arrived to inspect center burner flame out. I verified the issue and then removed and replaced the center burner, two-stage valve. I tested the unit after reassembly and complete leak testing and found the issue was resolved and all burners operated as designed. No gas leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Georgetown, TX 78633

David Z

Job Details: 03/08/2023

Arrived on site to install new damper to resolve noisy operation of opening / closing. Replaced damper and tested. Found proper sound levels. Repair completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Leander, TX 78641

Kimo

Job Details: 03/08/2023

"Arrived onsite for DW that has a leak. Upon inspection of the unit in found no leaks at the sump&motor, dispenser, water line and valve. Upon further inspection I found that the tub seal in the top left corner was filed over letting some water by, I just this and tested unit and found that the leak was gone. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78665

Cliff

Job Details: 03/08/2023

Arrived on site to replace previously ordered parts for range. Replaced orifice holder and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Round Rock, TX 78665

Cliff

Job Details: 03/08/2023

Arrived on site to diagnose a dishwasher that is not turning on. Found gfci tripped under sink and reset outlet. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Austin, TX 78731

Wesley

Job Details: 03/08/2023

Arrived onsite and found dispenser door sticking and not opening some of the time. Repaired by replacing the dispenser assembly. Tested unit. All checks good. Advised customer on repair.

We serviced a

AMANA WASHER

Model WRF560SEHZ03

Near Austin, TX 78758

Matthew

Job Details: 03/08/2023

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit powered on and with Cooling off indicator light on. Reset UI to allow cooling. Customer tried turning cooling on but was not depressing the correct keys. Compressor kicked on . Unit is now cooling. Customer will monitor. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/08/2023

Arrived on site to test unit for left front burner taking to long to ignite. Test unit and found clogged burner. Cleaned burner test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Austin, TX 78723

Matthew

Job Details: 03/08/2023

Arrived onsite for refrigerator not producing ice. Upon arrival inspected unit. Temperature is ideal. Ran test on Ive maker and found non responsive. Replaced ice maker and tested. Unit is now functioning. Completed harvest cycle and fill. No leaks present at this time. Job complete.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/08/2023

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

KITCHENAID VENTHOOD

Model KVWC908KSS

Near Austin, TX 78738

Leonardo

Job Details: 03/08/2023

Arrived on site to test unit for grease on motor. Test unit and cleaned motor test motor and motor test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78702

Scott

Job Details: 03/08/2023

Arrived on site for dishwasher filling but wash motor not activating. Ran diagnostics and got motor and heater error codes . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78703

Scott

Job Details: 03/08/2023

"Arrived on site to replace element for WP special project . Replaced element ,ran to diagnostic to wp specs . No water leaks detected . No error codes as well. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78745

Kevin

Job Details: 03/08/2023

"Arrived on site and found no ice production, and icemaker will not reset. Replaced icemaker and cycled immediately and filled with water, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Kevin

Job Details: 03/08/2023

"Arrived on site and inspected dishwasher and found standing water in tub. Found knockout on garbage disposal was never removed by builder. After removing knockout dishwasher will drain properly. Discussed correct detergent usage, and Importance of running hot water before starting dishwasher cycle, job complete"

We serviced a

JENN-AIR RANGE

Model JDRP536HL01

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/08/2023

Arrived on site to test unit for powering off. Customer stated it happened a couple times during freeze. Found no stored error codes. Accessed UI and found J4 connection was not locked in. Secured connection and found no other issues at this moment. Advised customer to contact WiFi connectivity team to ensure proper WiFi connection and ensure latest software updated. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/08/2023

Arrived on site and installed previously diagnosed strike. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Kyle, TX 78640

Andrey

Job Details: 03/08/2023

"Arrived on site to test unit for not dispensing ice tested unit found hub coupler stripped, ordrng 1 W10911314 (Ice container) and 1 W11228132 (Motor shaft)"

We serviced a

GE REFRIGERATOR

Model GSS25WSTFSS

Near Austin, TX 78731

Wesley

Job Details: 03/08/2023

Arrived onsite and found unit with water dispenser failure. Found light water pressure. No frozen lines.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near San Marcos, TX 78666

Andrey

Job Details: 03/08/2023

"Arrived on site to test unit for not operating properly, tested unit found control unresponsive, cycled power and attempted to enter diagnostics with no success ; ordrng 1 W11595220 (Control)"

We serviced a

GE REFRIGERATOR

Model DSHF6VGBCCWW

Near Kyle, TX 78640

Andrey

Job Details: 03/08/2023

"Arrived on site to test unit for ice buildup and ice maker issues, tested unit for fill tube frozen, weeping water valve causing water to slowly buildup and block pour cup, ordering parts, office to reschedule ; ordrng 1 WR57X33326 (Water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78730

Wesley

Job Details: 03/08/2023

Arrived onsite and found unit operating with failed modules. Unit falls under service pointer provision for parts 1 office to reschedule due to parts availability. ; ordrng 4 W11632139 (Module kits)s

We serviced a

GE DISHWASHER

Model GLD2800T10WW

Near Georgetown, TX 78626

Gerry C

Job Details: 03/08/2023

"GLD2800T10WW Arrived to inspect water leaking. I found the issue was the inlet valve was seeping at variable rates and overflowing the tub. The water supply valve was stuck and could not be shut off without breaking it and I was able to use a tool to temporarily strict the water flow. The unit will require the water valve. No leaks observed of the water supply. ordrng 1 WD15X10014 (Inlet Valve)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TP0

Near Georgetown, TX 78633

David Z

Job Details: 03/08/2023

"Arrived on site to diagnose refrigerator making some noise around the icemaker. Examined unit and found it sounds like a freight train behind the evap cover. Checked fan and found one of the blades was broken off causing excessive high speed vibration. Advised customer we need a new fan blade to resolve. E ordrng 1 5308000010 (Fan Blade) and 1 242077705 (Fan motor)"

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDM0

Near Austin, TX 78749

Kevin

Job Details: 03/08/2023

"Arrived on site and found saved error codes F5E1, F7E1, F6E4, washer filled with water, wash motor is getting power but is not running. It will drain properly. Wash motor needs to be replaced ordrng 1 WPW10591570 (Wash motor)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Austin, TX 78717

Paul

Job Details: 03/08/2023

Arrived onsite for a dryer that is still making a noise. The customer had the drier on when I arrived and I could tell the sound was coming from the blower wheel and vent area. I removed the blower wheel cover and found the wheel broken on the outside causing the noise. Ordering the wheel. ; ordrng 1 WP697772 (Wheel)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Austin, TX 78750

Vincent

Job Details: 03/08/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making rattling sounds. Entered diagnostic and found retrieved error codes F9E1 long drain and F0E5 off balance. Found a bad drain pump and also found slow fill from water valve.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Leander, TX 78641

Kimo

Job Details: 03/08/2023

"Arrived onsite for a washer that is making a loud scraping noise when in use. Upon inspection I found that the cam was damaged and the gearcase leaking oil. ordrng 1 W10752187 (Wash plate screws)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS00

Near New Braunfels, TX 78132

Andrew

Job Details: 03/08/2023

1974#-#1956 Arrived on site to test unit for no ice production. Found ice maker water line is obstructed. Attempted to remove obstruction with no success. Recommend replacing line. Needing 2man on return visit and office to reschedule.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Fischer, TX 78623

Andrew

Job Details: 03/08/2023

"Arrived on site to test unit for not completing wash cycles and tripping breaker. Found sump leaking, motor not engaging but receiving proper voltage. Also found heating element is burnt out causing tripping. Recommend sump assembly and element replacement.; ordrng 1 W10703867 (Element)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Waco, TX 76705

Jonathan M

Job Details: 03/08/2023

Arrived on site for a dishwasher repair that is making a humming noise. Inspected unit and work area. The customer advised that the unit has been making a humming sound when the unit is not in use. She advised that it also sometimes will turn itself on when no keys are pressed. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and could not replicate the sound the customer was hearing. The customer showed me a video of what was going on And could hear the sound but could not determine if it was coming from the dishwasher or not. The customer advised that she had several people there and that was the only thing in the area that was being supplied electrical. Tested the unit several times and still could not get the unit to fault. Spoke to JC and was advised the issue may be with the control. Ordering the part and the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W11462461 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Cedar Park, TX 78613

Vincent

Job Details: 03/08/2023

"Arrived on site for microwave, inspected unit and work area. Door wont close due to no power on unit. Tested voltage at the outlet and it was good. Im ordering parts and returning on 03/14/23. Office will contact customer with time frame. ; ordrng 1 W11443147 (Control board) and 1 W11443148 (UI) and 1 WPW10531156 (Filter board) and 1 W11493414 (Interlock) and 1 W11334531 (Transformer) and 1 W11402082 (Magnetron)"