Arrived on site for microwave not turning on. Upon arrival confirmed issue and found stable 120 outlet. Found fuse broken but found not immediate hardware failures as leading cause. Replaced fuse and tested microwave. Found unit working as designed call complete

"Arrived on site and found at this time refrigerator is not making any noise and is running quietly. Customer Has a video of noise they are hearing intermittently which sounds like evaporator fan making contact with ice in fresh food section. At this time there is no ice buildup and no excessive noise. Ran all other fans through diagnostic cycle and there is no excessive noise From these either. Recommended that homeowner continue to monitor refrigerator for operation, explained we need to have a constant noise problem or an operation failure in order to make it diagnosable. Job complete"

Arrived on site to test unit for squealing sounds. Found drain pipe has standing water 4 inches below top of drain pipe. Drain hose is about 3 inches into water causing suction vs draining. Found no issues in diagnostics. Ensured nothing rubbing and could not replicate issue. Ran quick wash cycle empty and full of towels. Per Techline if issue is not able to be replicated no further repairs would be recommended. No leaks detected. Job complete. SR#7746042406

Arrived on site to test unit for not completing wash cycles. Found error for no fill and no drain. Found new garbage disposal was recently installed but knock out was not removed. Removed knock out and found valuable not opening. Replaced valve and found an obstruction underneath float switch. Unit now working as designed. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed motor run capacitor. Ran diagnostics with no issues. Motor now agitating and spinning as designed. Actuator shifting properly. No leaks detected. Job complete.

Arrived on site to test unit for not washing properly. Found errors f4e3(wash motor) and f7e1(no heat). Cleared codes and found both wash motor and heating element engaging. Replaced control and sump assembly. Unit working as designed. No leaks detected. Job complete.

Arrived on site to test unit for adjusters not locking. Found left hand adjuster was not installed properly. Adjusted adjuster and unit now working as designed. Job complete.

Arrived on site to install previously diagnose part. Inspected unit and work area. Replaced the user interface assembly and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for arrange that doesnt close properly. Inspected unit and work area. The customer advised that the unit does not close properly due to a spot on the door. The customer showed me what the issue was, and found that the outer door had caught on the hinge and had flared out, causing the door not to close properly. Attempted to fix the door and the hinge and was unsuccessful. Replaced the outer door and tested the unit. The unit began to open and close as designed. Call complete."

"Arrived on site for a range. That is not heating. Inspected unit and work area. Did confirm the customer complaint and check voltage. Found proper voltage and polarity. Checked all heating components and found everything working as designed. Checked voltage going to the bake element, and found only 20 V voltage between both wires. Found the issue was with the line 1 voltage being absent. Replaced the control and tested the unit. Still had the same issue. Checked continuity through both wires up to the control and found that the black and white wire was open. Found part of the wire had been pinched that one spot and had completely separated. Split the wires and add a wire cap to both sides. Tested the unit and the unit began to work and operate as designed. Call complete."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that they are having to run cycles several times depending on which loads theyre running at the time. They did advise the unit does heat, but the results are mixed when it comes to having the clothes be dry whenever that the cycle is completed. Ran the unit through diagnostics and confirmed the moisture sensor bar was working as designed. Found the unit, tumbling and heating. Did explain to the customer that the moisture sensor bar can sometimes countdown the dryer and finish prematurely, especially with mixed loads, light loads, or heavy loads. I did advise the customer that the manufacturer recommends that those cycles be used with timed dry. The customer is it where in the unit is working as designed. Call Complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel failure; element failure and rollers needing to be replaced, I removed and replaced the 4 rollers, tension pulley, belt (dryer repair kit), element and control panel. Cleaned the unit (before/after photos) and reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the tub and transferred the rails, sump/motor assembly and racks to the new tub and tested. Unit is operating as designed with no leaks. Once I had the unit placed back in its space in the cabinets, I retested no it continued to operate as designed. No water leaks observed during service, job completed."

"Arrived on site and replaced latch and bezel, now washer will complete a diagnostic cycle, job complete"

"Arrived on site and inspected oven and found it is set to Celsius, this is why temperature seems so off to homeowner and why things are burning Customer is accidentally changing it when attempting to adjust clock to daylight savings time. Showed them how to notice Whether the range is showing Fahrenheit or Celsius by the default set temperature displayed when bake button is pressed, job complete"

"Arrived on site and inspected dryer and found it is heating properly but there is no airflow showing on meter, took one picture. Removing vent hose from dryer corrects airflow. Vent to the exterior of the home will need to be cleaned/cleared by a service before dryer is used again. Job complete"

Arrived onsite for grinding noise. Unable to replicate onsite. Replaced the actuator and the belt. No error codes. All base functions operating properly in diagnostics.

Arrived on site for draining issues . Found drain hoses for 2 dishwasher not having any check loop . Ran diagnostics got draining issue error code . Rearranged drain hoses for both units . Ran test wash . Unit is performing normally . No water leaks detected at this time. Job complete

Arrived on site for dryer not heating.upon arrival confirmed issue and found power correct to unit. Traced issue to element coil breaking and divider wall cracking. Replaced element then reassembled and tested unit. Found dryer heating as designed. Call complete

Arrived on site for refrigerator needing previously diagnosed 5/16-1/4 coupler. Upon arrival installed part then reassembled and tested unit. Found no leaks and uni5 working as designed. Call complete

"Arrived on site to inspect ice machine not working. Upon further inspection, I found the unit not turning on and water in the tub. I found scratch marks on the floor at the front of the unit (photo) and customer was aware. I pulled the unit out onto my floor protector and unplugged the unit. Using my extension cord, I plugged the main unit power cord into my extension and the unit came on. I removed and replaced the faulty external drain pump,and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for previously diagnosed sealed system repair, upon arrival reconfirmed issue and installed required parts. Tested unit with 140psi and found no leaks. Ul led vac then recharged system with 4.8oz of refrigerant. Informed customer to give unit 24hrs to stabilize temps after findings run time pressures at 155 & 0. Call complete"

"Arrived on site to diagnose refrigerator not making ice. On arrival I checked the ice bucket and found it full. Customer said unit must have just started producing. Checked for errors and found an E2, but the unit actually completed the harvest and fill. I advised them to make sure doors stay closed, and to make sure items are off the back wall, or it will create cold pockets and may not harvest ice. No parts replaced since unit was working at time of repair. Call complete."

"Arrived on site to replace tub due to warping, causing the tub to push the fill box nut into the bottom rack. Replaced tub, gasket and nut. Tested unit and confirmed there were no water leaks. I found the tub is still pushing on the bottom rack. When i inspected closer i found the wall of the cabinet for the sink was pushing against the fill cup, due to the dishwasher opening being too narrow. Advised customer to move the wall / cut a channel for the fill cup and lines to allow for proper fitment. Called tech line and documented findings SR 7736044704. Repair completed."

"Arrived on site to diagnose refrigerator that was not making any ice. On arrival found the ice bin was full. Unit stopped producing briefly, but picked back up. I did notice when I checked the bin that it was overfilling, and ice was everywhere and on top of the icemaker. Replaced icemaker to resolve. Tested and verified bail arm working as designed. Repair completed."

Arrived onsite for a DW that is leaking. Upon inspection I found that the leaking was coming from the midsection of the drain hose. See photos form clarification. I reconnected the coupler and tested the unit several time and found that the unit operating as designed no leaks.

"WFW5620HW0 Arrived to inspect non-operation. I was able to get the unit into service test mode after several attempts and there was a single error, F6E1 stored in memory. I removed and replaced the UI per MFG instructions and noted the old one was revision C and the new, revision R, with significant differences in construction. I tested within service test mode and the unit operated as designed. No leaks observed during service."

"Arrived on site to replace previously diagnosed harness, verified Continuity and all passed, inspected harness and did not find any issues, ran diagnostics cycle and found water filling and throwing F7E2 motor engagement failure, replaced sump and motor assembly and tested unit , unit is now running as designed no leaks detected job complete"

"Arrived on site for oven not heating correctly. Upon arrival test unit by preheating oven to 350. Observed broiler element energize during preheat oven display got to 350, thermocouple only reach 275. Found that bake element is not energizing. Pulled oven from wall. Test both bake and broil elements and resistance is good. Found only getting 120 to element. Contacted SW for assistance. After series of test found 240 from control with call for bake. SW recommend replacement of harness. ordrng 1 W11136114 (Harness)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling. Pulled unit out and found compressor not coming on. Tested and found a bad inverter and also found water line leaking.I replaced inverter and tested, unit is operating as designed. Im ordering the water line and returning ordrng 1 TJ9SSIM5 (Hose)"

"Arrived on site for no cool fridge . Ran temp checks FZ section is around 0 degrees. Fresh food section running about 46 degrees. Thermistor reading indicate fresh section is in sixtys ordering thermistor also ordering evap fan and bi-metal . No water leaks detected at time of service. ordrng 1 WR55X10025 (Thermistor) and 1 WR55X10025 (Defrost thermostat) and 1 WR60X10352 (Free food evap)"

"Arrived on site and inspected washer and found valve assembly is leaking, took one picture. ordrng 1 W11172234 (Housing)"

"Arrived on site for dryer shutting off before load is dry . Ran temp check and found unit only getting hot up to 120. Found coils are cutting out way too early . Ordering valve with coils . ordrng 1 DC62-00201C (Valve/coils)"

"Arrived on site to diagnose dishwasher leaking water from the front of the unit. Ran unit and found water pouring out the front of the door. Removed door panel and found water was spraying it the front door panel lower vent slots. Motor makes a rumbling sound when it starts. Unit sounds like the wash motor is running too much pressure and forcing water out the front, or a lower spray arm issue. Ordering sump, manifold and spray arm. Office to schedule when we have all parts. ; ordrng 1 W11627532 (Manifold Pipe)"

"Arrived on site to test unit for no turning on , customer stated that unit will not power on at times and unit does not fill with water, tested unit found F8E1 error code long fill, recommend replacing control for power issues and water valves for long fill/ no fill, ordering parts rescheduled for 3/31 for any time frame; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve double) and 1 W11458345 (Drain pump)"

"Arrived on site to test unit not washing, tested unit found latch not engaging, recommend replacing latch and control, ordering latch office to reschedule ; ordrng 1 W11307244 (Latch)"

Arrived on site to test unit for light not turning off. Replaced latch and control board and found light still staying on. Ordering new light assembly. Office to reschedule ; ordrng 2 W11325541 (Light assembly)s

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, heater is not activating, defrosted unit replaced harness, will need to replace control and UI on return visit, ordering UI and control, office to reschedule ; ordrng 1 W11567938 (UI control) and 1 W11293378 (Control)"

"Arrived on site for not operating and lid locked. Was able to get model and serial and claims confirmed warranty, Upon arrival was able to open lid by cycling power.F9-E1 long drain, F7-E7 motor unable to reach rpm. Could not proceed with diagnostics due to drain pump running continuously. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11621183 (Control)"

"Arrived on site for not cooling. Upon arrival inspected unit and is cool in both boxes with compressor running but not cold enough. FC is 38 degrees and RC is 51 degrees. Need to order sealed system repair. Ordering compressor, up drier, access valve, nitrogen, R600 kit. And weigh 2 hrs. . Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV drier) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve)"

Arrived on site to test unit for console not responding or changing temp on its own. Found and console ordering new console office to reschedule. Customer does have the unit connected to Wi-Fi and its on its newest software update. ; ordrng 1 W11600373 (Console)

"KRFC704FPS05 Arrived to inspect door issue. I found there was a tear at the upper corner of the RH door, approximately two inches in length. No leaks observed during service. ; ordrng 1 W10917313 (RH Gasket)"

"Arrived onsite for repair that is not dispensing ice. Upon inspection, I found frost buildup inside the ice bin and inside dispenser carrier. Upon further inspection, I found that the ice door was leaking. I replaced the ice door upon further inspection I found that the coupler on the motor and the ice bin where both broken off. I am ordering the iceman and coupler. office to reschedule.; ordrng 1 W11244434 (ICE-CONTNR) and 1 WP2220458 (COUPLING)"

Arrived onsite for RATCHETING NOISE DURING COUNTERCLOCKWISE AGITAITION. Unit only makes noise with laundry and water in basket. Contacted techline for assistance. Tech recommended replacing clutch and slider at the same time. Ordering clutch ad returning with prescreened parts. Office to reschedule ; ordrng 1 W10754448 (Clutch)

"Arrived on site to inspect washer odors. Upon further inspection, I found the unit with no out of the ordinary odors. I pulled the unit out and inspected under the drum and found dry water markings from what appeared to be a leak. I inspected the bellow and found no tears. I placed the unit in diagnostics and tested and once the drum filled and it began to agitate, I found a small leak at the front bottom area of the bellow. I drained the unit and removed the bellow ring and found a small tear/hole in the bellow at the bottom drain area (photo). I advised the customer of my findings and am ordering the bellow. Customer requested that I return to repair the unit. I ordered a CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-PLACE ON CANCELLATION LIST. Scheduled return service for 04/03/23. Unit left unplugged and water turned off at the wall for safety. ; ordrng 1 MDS47123608 (Bellow) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

Arrived on site to test unit for error code. Found f5e2(lid lock failure. Found left side lid is broken preventing lock from engaging. Recommend replacing lid. Need autho and office to reschedule. ; ordrng 1 W11256781 (Lid)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the sealed system componentscompressor, drier, access valve. However, upon arrival, I found the unit cooling and the ice bin completely full. I checked temps in the FC=6 degrees and RC=37 (setting at 35). Customer advised there was ice on the right side of the evaporator at previous service call. I contacted in house tech support and was advised previous tech found ice on the right side of evap. When I inspected the FC evaporator, I found ice at the right upper corner on the coils; ice on the left upper corner on the coils and could see where ice had been across the top of the evaporator as if there was an air leak (photos). The evaporator had a good frost pattern as well. Also found the customer had a large amount of food items in the freezer section that could potentially cause the door to not close and seal completely. I found debris on the condenser coils at the front bottom of the unit (photos) that could have a huge effect on cooling. I advised the customer of my findings and recommended that the sealed system repair not be made based off my findings. When reassembling the unit, I found rust on the freezer door in several different areas (photos). I am ordering the FC door, nameplate and the right bracket assembly. I advised the customer the door would take 6-8 weeks to arrive and once it arrives, the office will contact them to schedule return service. I placed the right pan stop on top of the unit on the right side for use when I return. No water leaks observed during service.; ordrng 1 W10625070 (Right FC bracket) and 1 W10815701 (FC door w/gasket) and 2 W10839793 (Nameplate)s"

"Arrived on site to diagnose washer stuck in drain mode. Customer advised me the unit came on by itself and kept draining, and they had to kill the breaker. Tested unit and found it stuck in drain when it's powered on or left. Even in diagnostic mode it keeps draining. Found F1 error for pressure system, and F11 error as well. Ordering parts to resolve. Returning tech to replace drain pump, control, and pressure switch. If latch does not actuate properly it also needs to be replaced. Customer will need to unstack the unit prior to repair, it is located in an RV closet. Customer will contact office to schedule when they can facilitate unstacking. ; ordrng 1 W11044866 (Pressure Switch) and 1 W11046209 (Drain Pump) and 1 W11035628 (Door Lock)"

Arrived onsite for a dryer to replace previous diagnosed parts. I replaced the control and the element. I tested the unit and found the motor not starting. I found the thermal fuse blown again. I did not collect from the customer at this time. Ordering the thermal fuse again. Thermal fuse is covered by 90 day warranty.; ordrng 1 DC47-00016A (Thermal fuse)

"MVW7232HC0 Arrived to inspect lid not locking. I entered service test mode and found F7E4 as the only stored error code. Inspecting the gearcase area, I found the slider had separated and was the cause for the error code and subsequent failure to lock, an indication of drive system failure within customer mode. Further inspection revealed the gearcase lower seal had failed and there were subtle signs of oil loss, including a slight amount on the rotor and all around the inside of the cabinet. The failed slider and subsequent engagement failure had also damaged the rotor teeth and replacement is required. The wash plate was severely stuck, but utilizing the washplate puller tool, I was able to remove it. I applied Amblygon as a temporary anti-seize to prevent the installing tech from having to extract the washplate. I am adding a replacement washplate, just in case, but it may not be required. No leaks observed during service. ; ordrng 1 W10902814 (Washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"

"WRS588FIHB04 Arrived to inspect ice dispenser not working. I found the ice dispenser drivetrain had failed and parts have been ordered. The customer advised me they were experiencing freezing of food within the lo part of the RC and I tested temperatures. The FC was 4?F and the lower RC was 29?, with the upper at 38?. Thermistors tested within MFG tolerances. Inspection revealed the air duct in the FC was incorrectly installed and permanently warped. I temporarily sealed with perms-gum and the returning tech will need to remove and discard the perma-gum upon replacement of the cover and ice parts. The chassis was out of square and the right door was leaning to the left with over 1/4 difference, top to bottom and I re-aligned. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 WP2220458 (Coupling) and 1 W10260384 (Duct-Air) and 1 W11573761 (Chute)"

"Arrived on site for refrigerator, inspected unit in work area. Customer complaint was refrigerator not cooling. Customer explain when they got back from the refrigerator was not cooling and everything had melted. Tested the refrigerator in diagnostics and found the refrigerator fan not working. Will need to replace the board and the fan. ordrng 1 W11033168 (FC fan) and 1 W10843055 (Control)"

Arrived onsite to replace failed thermal fuse. Upon accessing unit found breaker could not be located. Had to shut off main power to home. Replaced fuse and tested. Found upper oven not heating. Lower oven is heating. Needed to inspect TOD in rear. While trying to access found unit is installed low to the floor. Oven dolly does not fit underneath. Tried using 2x4 but unit will drop and one man cannot lift back into position. Notified customer that a second tech will be needed. Returning with TOD and elements. Will need additional visit with 2 techs. ordrng 1 4451175 (Bake element) and 1 WPW10207400 (Broil element) and 1 2man (2 man)

"Arrived on site to diagnose oven with unresponsive control panel. On arrival the customer informed me the unit will consistently show an hour glass and reset itself. On arrival the screen was locked up and only back-lit, no response from the panel. I power cycled the unit to bring it back online. Once I reset the unit, I confirmed customer has it connected to wifi, and software is updated. Advised a new console will be needed since unit is already updated ; ordrng 1 W11428578 (Console)"

"Arrived on site to diagnose washer that is not draining, and throwing F9E1 error for long drain. Found unit still had water when I got there. I drained the unit and checked the control and drain pump. Neither has indications of a short. Tested the drain pump at the control and verified 120v present coming out of the control. This indicates a failure in the lower harness, pump showing good but not running. Ordering lower Harness, office to schedule when we can get part.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking. Entered diagnostics and retrieved error code F5E1. Ran diagnostics and found the water valve leaking. ordrng 1 W11205048 (Valve)"

Arrived onsite for a DW that smells like something is burning. Upon inspection I found that there was smoke coming for the latch/ switches I am ordering the switches and returning ; ordrng 2 WD21X10261 (DISHWASHER ALL-PURPOSE SWITCH)s

Arrived onsite for not heating and opened and tested all components in the heating circuit and determined the motor centrifugal switch failed.rdrng 1 W11126010 (Motor)

"Arrived on site for dishwasher not heating. Upon arrival confirmed issue and found f7e1 in diagnostics. After further testing I found owi shorted out along with High limit thermostatordrng 1 WPW10195091 (High limit stat)"

"Arrived on site for refrigerator leaking water. Upon arrival confirmed issue. Found cause of leak was reservoir tubing and coupler both cracked and leaked water into rc drawers and down into compressor compartment; ordrng 1 WPW10366790 (Res tank) and 1 WPW10271543 (Coupler)"

"Arrived on site to inspect refrigerator ice not dispensing. Upon further inspection, I tested the unit ice dispenser and in the beginning it would dispense, but then it would stop and I could hear the dispenser motor still operating. When I opened the FC door, I found the ice bin had been pushed forward. I removed the ice bin and inspected the bin rails and found the left rail was broken (photo)ordrng 1 4974JA1064B (Left ice bucket rail)"

Arrived on site to test unit for unit beeping. Test unit and found bad display board. ordrng 1 W10808072 (Display)

"Arrived on site and found interior lighting is on, user interface is show power, but there is no cooling or fan function running on refrigerator. A new Orion board will be needed; ordrng 1 W11336586 (Orion board)"

"Arrived on site or a washing machine. That is not completing cycles. Inspected unit and work area. Customer advised that the unit seems to pause in the middle of cycles and does not completely finish out. Ran the unit through diagnostics and did not find any stored error codes. Attempted to run the unit into a diagnostic cycle and found that the unit was kicking me out several times. Finally got the unit to start a cycle and found the unit working and operating as designed. Went to check a normal cycle and found the unit showing the lid was open. Found that the lid was not actually fully closed due to an issue with the hinge, causing the lid not to fully close and caused the machine not to recognize the lid closed when it was unlocking. The unit will need new hinges for repair. Ordering both hinges and reschedule ordrng 1 W11551369 (Left hand hinge) and 1 W11551376 (Right hinge)"

"Arrived on site to follow up on washer that was not agitating. Examined unit and found actuator was broken again, arm was not moving. Did not find any other issues wuth unit. Called tech line and spoke with Chris. Tech line / engineering have no notes / reports of this issue happening, not multiple times either. Had no additional repair recommendations, tech line advised it may be overloaded / off balance causing damage to the actuator. Advised to contact whirlpool for further assistance as no other repairs recommended and actuator has been replaced 3 times. Customer followed up and said they received a concession from Maytag, M16FKL0DPL1.

Arrived onsite and found unit operating with defrost failure. Determined that the heater cannot be manually turned on in diagnostics. Ordering the heater to repair and returning with control. Office to reschedule. Customer must defrost for access ; ordrng 1 W11650660 (Heater)

"Arrived on site for no cool fridge ran amp check . Compressor is pulling 8 amps for a few seconds and humming the shuts off . Ordering compressor nitrogen R600KIT, UV dryer service port. Weigh for 3 hrs ; ordrng 1 W11574734 (Compressor) and 1 Nitrogen and 1 R600kit and 1 Uvdrier and 1 Weigh3hrs and 1 Serviceport"

"Arrived on site for no cool fridge . Found unit at room temp. Fan running . Compressor not starting even after new start device . Ordering compressor, uv drier , service port ,nitrogen, r600 kit ,weigh 3 hrs Cal to set return ; ordrng 1 Uvdrier and 1 Serviceport and 1 Nitrogen and 1 R600kit and 1 Weigh3hrs and 1 W11358352 (Compressor)"

Arrived on site for wash cycle not operating correctly. Upon arrival inspected unit and found water in tub. Test unit and found drain pump is not energizing. Ran resistance test on pump and is good. Checked voltage at control and is good. Found harness from control to pump is OL . Need to replace harness. Ordering harness and drain pump and returning with control ; ordrng 1 W11569161 (Harness) and 1 W11396717 (Drain pump)

"Arrived onsite for ice machine making noise. On inspection found the reservoir drain pump making noise. I could get to quit maybe the nozzle by pushing on the pump and it would stop the noise a few seconds and start back up again. Ordering the pump, no water leaks detected during service.; ordrng 1 W11542868 (Drain pump)"

Arrived on site to replace panel. Opened new panel removed the plastic stocked to the part and the glue left marks on the stainless. Customer declined the part. Will order new part office to reschedule ; ordrng 1 W11444496 (Console)

"Arrived on site to inspect dishwasher not drying dishes and the door is difficult to open/close. Upon further inspection, I found the customer not using rinse aid (photo). I placed the unit in diagnostics and found error code F10E2-vent electrical problem. Cleared the code and continued with testing. The unit operated as designed except the vent failed to come on. I tested amp draw to the unit and found the element showing 7-9amps during cycle. I tested the door and found the trim on the cabinets not cut properly and was rubbing on the door on both sides at the top control panel. Also found the customer has an RO system and the RO drain tube is connected to the dishwasher drain tube at the disposal. I advised the customer that if the RO system drains and causes backfill into the dishwasher, it could potentially flood the dishwasher and their home and the manufacturer would not be responsible for any damage. I advised the customer that I am ordering the vent and main control and they would need to contact their builder to adjust the cabinets trim so the door closes properly and they would need to contact the person responsible for installing g the RO system and have them relocate the RO drain tube to the lower P trap. I am ordering the vent , gasket and main control and scheduled return service No water leaks observed during service.; ordrng 1 W11649995 (Vent) and 1 W11545539 (Vent gasket)"

"Arrived on site and found dishwasher is leaking from top left corner, took multiple pictures. Door gasket appears ok, Will bring back inner door panel and hinges.; ordrng 1 W11559689 (Inner door) and 1 W11483553 (Door gasket)"

"Arrived on site. Right side drawer to closing correctly found drawer hitting water reservoir housing and preventing drawer to close properly,removed shelving attempted to adjust housing and reservoir assembly same issue. Ordering a new housing,drawer and shelf in case needed. ; ordrng 1 W10798439 (Reservoir housing.) and 1 WPW10317184 (Crisper pan) and 1 WPW10468556 (Track)"

Arrived on site to test unit for no ice production. Found valve was restricted preventing water from filling. Replaced valve with no change in performance. Isolated from water line exiting valve to reservoir fill tube. Recommend replacing filter head. Customer stated before this issue water was filling but wasnt making ice. Once filter head replaced recommend further diagnostics as components individually engaging in diagnostics. . Customer recommending AH only and needing 2hrs on return visit. Also requesting extra pay. ; ordrng 1 W11266112 (Filter head)

"Arrived on site for a range that wont turn on the left hand oven and is not cycling properly in the right side oven. Ran the right side oven up to a 350?F. Bake cycle and found the unit fluctuating between 327?F and 379?F. The customer cooked I said biscuits during the test and the biscuits came out perfectly. Found the left hand oven knob not turning properly and the interior metal clip broken causing the issue with the left hand oven not turning on. I called Whirlpool Techline and spoke to Robert SR# 7736003115. He advised that with the temperature readings I was getting, the unit was fluctuating properly and working as designed. He advised to go ahead and replace the knob, but did advise the customer that the unit cannot be calibrated on this model. He advised that if she believes that she is getting hotter than normal temperatures, that she would need to adjust down the temperature slightly to achieve, the temperature shes looking for. Ordering the mode knob and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11596839 (Mode knob)"

"Arrived onsite for dishwasher leaking. Before replacing tub ran test with unit pulled from install position. Found leaking from upper left side of inner door panel and trickling down the left side. The tub does not seem to be the source of the leak. While closing the door found the door not closing properly. While the wash motor is running, water is splashing between the door seal and inner door panel. Returning with boot seal , inner and outer panel. Also ordering hinges. Office to reschedule.; ordrng 1 W11559689 (Inner door) and 1 W11416785 (Front panel) and 1 W11573703 (Left hinge) and 1 W11573702 (Right hinge)"

"Arrived on site to test unit for leak and not cooling. Found previous company used soft hose to repair bad water tube. Soft hose was unable to seal properly in compression fitting to valve causing leak. Also found drain tube is block and evap frosted over. Advised to unplug unit for at least 24hrs prior to return visit to allow evap to defrost. Needing to replace dispenser water tube, drain tube and apply permagum around water lines entering cabinet. Office to reschedule. ; ordrng 1 WPW10238092 (Water tube) and 1 W10379525 (Drain tube) and 3 WPW10271543 (Quick connect 5/16)s and 1 212643 (Permagum) and 1 WPW10279882 (Water tube) and 1 WPW10279884 (Water tube)"

Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found dishwasher tub cracked back corner. Will need to order tub replacement. Office to reschedule ; ordrng 1 W11513977 (Tub) and 1 2hr (2hr)

Arrived on site to replace module. Replaced module and programmed to 26 test unit and unit givign f47 for left side this time. Ordering new module and displays. Rescheduled for Monday. ; ordrng 1 WPW10396615 (Display) and 1 W10857232 (Module)

"Arrived on site and replaced control board diagnosed by previous technician. After replacement dishwasher will still not run in normal cycle and in diagnostic cycle it fills up with water and then drains immediately. It now has saved error codes 7/2, 8/4. Disconnected vent fan and replaced float switch and it made no difference. Found only continuity on one wire from float switch to control harness. Will need a new wiring harness to correct issue.; ordrng 1 W11391581 (Harness)"

"Arrived on site to test unit for F7E1 error, tested unit found unit does not agitate or spin, just buzzing, capacitor has failed, will need capacitor to fix issue, ordering parts rescheduled For any time frame ; ordrng 2 W11395618 (Capacitor)s"

Arrived onsite and found unit operating with symptom of icemaker not producing. Found unit operating with failed valve seal allowing seep and freezing spout. Ordering valve to repair. Out of stock. Office to reschedule. Customer available on Wednesday only. ; ordrng 1 W11645245 (Valve)

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor error saved in control and icemaker will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11658802 (Icemaker)

"Arrived on site to test unit for damaged liner, tested unit found rack support broken off, called tech line to report my findings, per tech line the damage SR#7736009818 Unit was submitted for review and customer will be contacted job complete"

"Arrived on site to follow up on dryer that is not heating. Ran unit and found unit is not heating, but had good ventilation. Found safety thermostat open again. Per service guide, recommendation for repair is to replace the full heating element assembly due to likely shorting / sagging coil. Customer approved. Replaced heater and ran. Verified unit is cycling properly and not overheating. Repair completed."

"Arrived on site to replace dispenser switch to resolve broken switch, causing constant flow of water. Removed trim and replaced dispenser switch, and also water filter. Tested unit and verified all components functioning as designed. Repair completed."

Arrived on site to install new icebox fan to resolve unit not making any ice. Replaced icebox fan and tested unit. Verified icemaker is cycling and filled as designed. Unit should produce ice. Repair completed.

"Arrived on site for refrigerator, inspected unit and work area. After further inspection I found that unit would not need the gasket due to the gaps and leaks being from the drain tube being clogged. I cleaned out the drain tube and removed all ice. Unit is now draining properly and used my heat gun to reshape the door gasket. no leaks where observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. Found that the heater was leaking from the seals. Special Project code S17304. Replaced heater and tested unit is now operating as designed. No leaks where observed during service

"Arrived on site for dryer, inspected unit and work area. Customers complaint was not working. Tested and found error code F01 for faulty control. Gained access to the control board and found the relay had failed.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in system

Arrived onsite and found unit frosted up evap causing failure to cool fc. Entered diagnostics and tested heater. Heater is operating as designed in diagnostics. Reset control and defrosted evap to repair. Unit is now operating as designed.

Arrived onsite for refrigerator ice maker low production. Upon arrival inspected unit. On arrival customer stated secondary issue. Initially the unit was slow to make ice. Then the supply line was recently compromised and water needed to be shut off. Inspected area and found multiple machines being fed by single supply and filter. Inspected ice maker and was making ice. Found tray not being filled adequately. Notified customer that it is ideal that the unit have its own designated supply. Low pressure will result in inadequate supply and resulting in slow ice production Job complete

Arrived on site for unit not operating. Upon arrival inspected unit and found error code F1-E0 control failure. Removed rear panel to inspect contro Uploaded pictures on SD. Cannot proceed with repairs. Job complete

"Arrived on site to diagnose a range with a damaged ui. Found ui cracked above oven vent, and it would need to be replaced to complete repairs. Customer was under the impression the entire repair would be covered by manufacturer. Customer will contact manufacturer prior to approving any repairs."

Arrived on site to diagnose a washer that is making unusual noise. Found cam worn out and replaced cam. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for cooktop burner not igniting. On inspection found the secondary orifice was clogged and not allowing the burner to ignite. Pulled and cleaned the orifice and retested the burner. The burner is operating as designed and no gas leak detected during service.

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging,replaced sump and motor, ran full diagnostics cycle all components are now activating properly, no leaks detected job complete"

"Arrived on site to Test unit for sparking and not running properly, tested unit found failed gear case and separated slider