Service History 191 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Volente, TX 78641

Kimo

Job Details: 03/28/2023

Arrived onsite for safety call on a oven. But the customer was not home. Attempted to connected customer and could not we left as VM and the I waited 10-15mins but the customer did not show or contact us. Customer will have to call to reschedule appointment

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Cedar Park, TX 78613

Vincent

Job Details: 03/28/2023

Arrived on site for refrigerator making noises when running. Inspected unit and found that the cardboard under the condenser was rattling I also installed two insulation pads on the compressor lines. Leveled unit and its now running properly. No leaks where observed during service. Job completed. ; used 2 W11553819 (Insulation) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78750

Vincent

Job Details: 03/28/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit not drying. Tested and found vent clogged and not allowing unit to have a good flow. Advised maintenance not to continue to use until vent has been checked. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78741

Matthew

Job Details: 03/28/2023

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is now running and unit is cooling. Notified customer to give minimum 24 hrs for temperature to stabilize. Customer will monitor. Job complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Austin, TX 78723

Joe Z

Job Details: 03/28/2023

Arrived on site for making noise. Upon arrival test unit and hear noise coming from under machine near belt. Found cam pulley not securely mounted to splutch. Replaced cam and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78749

Kevin

Job Details: 03/28/2023

"Arrived on site and inspected washer and did not find any error code. Ran all functions in Manual diagnostic cycle and everything is working properly. Discussed water fill expectations with owner, proper detergent usage, and how to load washer to best prevent unbalanced load. Washer is operating as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Niederwald, TX 78640

Kevin

Job Details: 03/28/2023

"Arrived on site and found fresh food door gaskets are torn, replaced both, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Kyle, TX 78640

Kevin

Job Details: 03/28/2023

"Arrived on site and found gear case is leaking oil, replaced gear case, belt, cam kit, actuator. After repair confirmed operation by running a calibration cycle and then an automatic test cycle, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Uhland, TX 78640

Kevin

Job Details: 03/28/2023

"Arrived on site and found washer will fill and drain but will not agitate or spin. Found capacitor has failed and after replacing it washer is now working properly, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Canyon Lake, TX 78132

Andrew

Job Details: 03/28/2023

Arrived on site to test unit for center burner consistently clicking when ignited. Found harness not set on valve properly. Adjusted harness and unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near New Braunfels, TX 78132

Andrew

Job Details: 03/28/2023

Arrived on site to test unit for acting erratic and console powering off. Replaced faulty console and advised customer to download app and connect unit to WiFi for updates. Job complete.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near San Marcos, TX 78666

Andrew

Job Details: 03/28/2023

Arrived on site to test unit for frost build up in FC. Adjusted top hinge and formed gaskets with heat gun. Advised to allow gaskets to settle for proper seal. No leaks detected. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Seguin, TX 78155

Andrey

Job Details: 03/28/2023

"Arrived on site to test unit for Tripping breaker, tested unit found outlet has proper power disconnected control and powered on unit, breaker is not tripping, replaced control, unit power on but loud noise from magnetron replaced cap, mag and diode as well, unit is now running as designed, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS0

Near Austin, TX 78726

Wesley

Job Details: 03/28/2023

Arrived onsite and found unit with sump leak and intermittently low voltage shock from the console area. sr7735998181Reported findings to safety. No repair authorization provided. Customer advised to reach out to customer care for non repair solution.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Austin, TX 78730

Scott

Job Details: 03/28/2023

"Arrived on site for washer not spinning load out , bleach dispenser leaking ,and unit just started not filling . Ran diagnostics got error codes 5-4, 2-1,8-1. Found bleach dispenser turned around facing outward , turned part back into place . Cold water valve not dispensing and during agitate and spin making loud rattling noise . Found oil leaking from gearcase . / ordrng 1 W11165546 and 1 Slider and 1 Gearcase"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78731

Scott

Job Details: 03/28/2023

"Arrived on site for icemaker and water not dispensing or when dispensing is erratic , lights are not coming on when door is open . Found ice building up around ice box , ice maker not working . Dispenser would sometimes dispense water and all interior lights are out . Also unit is showing door open icon when doors are shut . Found water had leaked into pantry control and shorter ui and harness is corroded thru. Unplugged pantry door . Lights are now operating,dispenser is still erratic. ordrng 1 W10815669 (Pantry) and 1 WPW10769076 (Ui control)"

We serviced a

LG WASHER

Model WM3770HVA

Near Georgetown, TX 78628

Lou

Job Details: 03/28/2023

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit leaked on both sides of the unit, more so on the right side today. I found water on the floor under the unit and on the left side. I removed the top cover and rear cover and placed the unit in diagnostics and tested. Once the tub had filled, I paused testing and inspected the unit. I did not find any leaks, but I found water under and around the drain pump. I advanced testing to the drain pump and monitored the pump and found water slowly dripping from the drain hose near the pump. I allowed the water to fully drain and stopped testing. Removed the front panel and inspected the drain hose and found a pin sized hole in the hose (photo). Also found the drain pump struggling to pump the water. ordrng 1 5215ER2002G (Drain hose)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Waco, TX 76708

Jonathan M

Job Details: 03/28/2023

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer had the unit unplugged and water valves. Turned off to the unit. Turn the water valves on and found a leak at the valve stem at the wall. Fixed the hose fitting And tested the unit. Found water flooding on the floor as soon as waters began to fill inside of the unit. ; ordrng 1 WP353244 (Pressure hose)"

We serviced a

FRIGIDAIRE OVEN

Model PLEB30S9FCD

Near Round Rock, TX 78664

Vincent

Job Details: 03/28/2023

"Arrived on site for wall oven. Inspected unit and work area. Tested thermal switch and tested good. Tested heating elements and tested good. Found good voltage to the unit. Control board is not working properly and would need to be replaced. ordrng 1 316462839 (Control)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Burnet, TX 78611

Gerry C

Job Details: 03/28/2023

"KUIX535HPS01 Arrived to inspect no ice. Initial inspection showed the reservoir cap tube leaking at about one drop per second and may have been the cause for ice production issues. Service mode showed all functions present and the sealed system was cooling well. I allowed the unit to attempt to produce a slab and the first one was very thin and consequently irregular, most had melted prior to reaching the cutter grid. The second slab was malformed. Thermal views of the high side of the system looked good at the condenser entry point, but the second through bottom rows had all declined into the 90s and denotes lost compressor efficiency and ability to move refrigerant as required. The unit will require a compressor, non-dye drier and service port. Office to schedule for ice machine sealed system service. No leaks observed during service. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator Plate) and 1 W10843121 (Non-uv Drier) and 1 W10913906 (Access Port)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near San Marcos, TX 78666

Andrey

Job Details: 03/28/2023

"Arrived on site to test unit for no water and ice, tested unit found broken filter housing, customer also wanted check out the lights, found failed RC and FC light modules,; ordrng 1 WPW10515058 (RC light module) and 1 WPW10515057 (FC light module)"

We serviced a

KENMORE REFRIGERATOR

Model 106.5110211

Near Georgetown, TX 78633

Maurice R

Job Details: 03/28/2023

Arrived onsite for refrigerator door not closing. On inspection found the rc door bottom cam bushing were gone causing the door not to close correctly. I found on the rc door the gasket is not making good contact to the chassis of the unit. The cam may fix that issue so informed the customer of the gap that I found. We will revisit after the cam is installed to see if it resolved the gap in the door. ordrng 1 W11311685 (Door cam)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Round Rock, TX 78681

Kimo

Job Details: 03/28/2023

Arrived onsite for a DW that is not washing dishes. Upon inspection I found the the sump&motor would not run in any mode. I ordered the sump&motor. Office to reschedule. Office to reschedule. When we receive part from supplier ; ordrng 1 W11416362 (PUMP&MOTOR)

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Austin, TX 78703

Matthew

Job Details: 03/28/2023

"Arrived onsite for center front burner not igniting properly. Tested unit and ignition was intermittent. Electrodes tip was extended and ceramic is cracked. Ordering Burner, cap, orifice and igniter. Office to reschedule.; ordrng 2 W11084065 (Burner head)s and 1 W10876260 (Igniter center front) and 1 W10826753 (Center front office holder) and 1 W10910375 (Caps)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Leander, TX 78641

Kimo

Job Details: 03/28/2023

Arrived onsite for a range that is showing F2 E1. Upon inspection I found that the code did not show right away due to the unit being unplugged before I got there but after a while it showed I found in the service manual that this means that there is most likely a shorted key on the pad. I am ordering the control and have the office schedule return when we receive parts. ; ordrng 1 W11620481 (CNTRL-ELEC)

We serviced a

WHIRLPOOL COOKTOP

Model KCGS950ESS05

Near Leander, TX 78641

Kimo

Job Details: 03/28/2023

"Arrived onsite for a cooktop that continues to click after its been lit. Upon arrival I found this to be true as the customer demonstrated it to me that all burners did the same thing. I replace the spark module and tested unit and found no change. I am ordering mani harness, switch harness, and another spark module. Job complete ; ordrng 1 W10577591 (HARNS-WIRE) and 1 W10619016 (Switch harness) and 1 WPW10475150 (MODULE-SPK)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 03/28/2023

Arrived on site for dishwasher not dispensing water. On inspection found that water is running to the valve but does not being dispense water into the unit. Ordering vavle pump assembly and control board. Error f7e2. No water leaks detected.; ordrng 1 W11460946 (Pump assembly) and 1 W11629914 (Control board) and 1 W11434044 (Inlet valve)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Fort Hood, TX 76544

Tyler

Job Details: 03/28/2023

Arrived on site for range leaking gas and not turning range on. Upon arrival confirmed issue. After further inspection found oven igniter working as designed but no gas was getting to valve due to large krimp in gas pipe between regulator and oven valve. Rescheduled customer complete repairs with new oven valve w11590251 and gas tubing W10512963.; schdld next appmnt for 4/3 MON !

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/28/2023

Arrived on site for washer randomly turning on. Upon arrival confirmed issue and found f9e1 & f1e1 in diagnostics. Upon further inspection found drain motor at 20.5 ohms from ACU. Found pressure hose disconnected wouldnt shut of ACU during drain activity. Called techline and spoke with Travis(1st)/Chris(2nd) sr#7736050831. Replaced ACU from first techline recommendation and found pressure sensor in new ACU faulty and ACU defective during reassembly and tests. Removed control and reinstalled previous control. Spoke with techline second time and they instructed they would reach out to customer or Tg within 3-5 business days on how to proceed. Gave customer sr# in case of questions for whirlpool ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ04

Near Buda, TX 78610

Kevin

Job Details: 03/28/2023

"Arrived on site and found refrigerator has power but is not running, spoke either techline and they recommended replacing door ui. 7736053522; ordrng 1 W10740218 (Keyboard UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manor, TX 78653

Joe Z

Job Details: 03/28/2023

Arrived on site to install previous ordered parts installed upper cover assembly WPW10463648. Found also needed middle cover assembly. Ordering cover assembly. Office to reschedule ; ordrng 1 WPW10463650 (Middle cover assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Manor, TX 78653

Joe Z

Job Details: 03/28/2023

"Arrived onsite for both sections not cooling. Upon arrival inspected unit and found hot in both boxes. Compressor is running. Evaporator has small ball of ice on top right corner. Need sealed system repair. This is a r134a unit. Ordering nitrogen, compressor, evaporator, access valve, and hv drier. Office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 W10836706 (Evaporator)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Burnet, TX 78611

Gerry C

Job Details: 03/28/2023

"MEDC465HW0 Arrived to inspect breaker tripping. I verified that anytime the timer was set to anything but off, the GFI 240VAC breaker would immediately trip. Resistance could be read through N-L1 at 2.671 Kohm in wrinkle control and timed settings, with Mohms read in the sensor dry section. Intra-circuit, the motor showed both coils with a cumulative 1.9 ohms. I verified no wiring or connector issues, nor any other shorting issues. I contacted the MFG tech assist file# 7736054858 and advised tech Derek of my findings, and to verify the readings found through the various timer settings. Tech verified there should be no ohms and agreed that the timer should be replaced. ; ordrng 1 WPW10185992 (Timer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78734

Kevin

Job Details: 03/28/2023

"Arrived on site and found in spin cycle basket wobbles, attempted to inspected hub but washplate is seized. Will need to new one to diagnose further. Gearcase shaft may also be worn down.; ordrng 1 W10752283 (Wash plate)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near New Braunfels, TX 78132

Andrey

Job Details: 03/28/2023

"Arrived on site to test unit for not starting, customer stated that I was supposed to provide a return authorization, advised customer that we do not do this and to call Lowes and see if they want to take it back, tested unit and found unit has water and will not drain but pump is running, replaced control and will need to order drain pump to fix issue, ordering parts, scheduled customer for 4/4 but she would want to get it done asap, ; ordrng 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near New Braunfels, TX 78130

Andrew

Job Details: 03/28/2023

Techline recommending placing a bunch or permagum around and in notch where fill tube enters ice maker compartment. SR#7735918301; ordrng 2 212643 (Permagum)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near New Braunfels, TX 78132

Andrew

Job Details: 03/28/2023

Arrived on site and replaced previously diagnosed door. Needing 5/16-1/4 coupler. Office to reshedule. ; ordrng 2 WP4373559 (5/16-1/4)s

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNZS0

Near Iredell, TX 76649

Jonathan M

Job Details: 03/28/2023

"Arrived on site for an ice machine that is still not making ice. Inspected unit and work area. The customer advised that the unit stopped making ice again and has been flashing to max ice and on and off lights. Tested the unit on a maxi setting and found the unit fill, recirculate, harvest, and start a new cycle without indicating a harvest failure. I called whirlpool Tech line and spoke to Rich SR# 7735835310. He advised that because of whats already been replaced on this unit, the only thing he can advise to replace at this time would be the main wire harness that connects onto the pump harness and control. Spoke to JC and was advised to replace the pump harness and wear a harness together. Sat through another icemaking cycle and found the unit harvest and then start making a new batch as well. Advise the customer to keep an eye on the unit and to call back if their issues cease. Ordering the main wire harness and rescheduled the customer to 4/4. ; ordrng 1 W11123917 (Main Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Hutto, TX 78634

Wesley

Job Details: 03/28/2023

Arrived onsite for condensation and icemaker failure. and found unit with torn right door fridge gasket. Ordering gasket to repair. Icemaker will not run a test cycle. Ordering icemaker to repair. ; ordrng 1 W11455232 (Icemaker) and 1 W11456682 (Gasket)

We serviced a

WHIRLPOOL FREEZER

Model WZC5216LW0

Near Leander, TX 78641

Kimo

Job Details: 03/28/2023

"Arrived onsite for freeze that trips the gfci/breaker every couple of hours or so. Upon arrival I found that the compressor was not running but when it did I performed a amp test and found the unit pulling .55 amps (r600)I contacted techline and spoke with Derick by the time I got back to the unit the compressor had turned off too soon, through speaking with Derek I found that the pilot lights where not lit and because I was looking at the lights I found that the unit was set to refrigerator I set the unit to freezer and found that the compressor saturated running and the red light came on and I double checked and found it .58 amps but the entire time I was there the gfci or breaker didnt trip. I was determined that the inverter may be the issue with the gfci tripping. I ordered the inverter and as I was leaving the customer had me switch the settings back to refrigerator because that where he wanted it set at Sr#7736051716. Inverter ordered office to reschedule.; ordrng 1 W11598145 (INVRTR-BOX)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Pflugerville, TX 78660

Wesley

Job Details: 03/28/2023

Arrived onsite and found unit operating with intermittent cooling function and other symptoms indicating control failure. Intermittent loss of water dispenser function even when unit is warm. Discussed symptoms with customer to verifying findings. Ordering control and ui to repair. ; ordrng 1 W11035841 (Control) and 2 W10280386 (Thermistor)s and 1 WPW10758681 (User interface) and 1 W10280385 (Thermistor)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near San Marcos, TX 78666

Andrew

Job Details: 03/28/2023

Arrived on site and replaced previously diagnosed drain pump and control. Latch now not recognizing lid is closed. Part was a run without. Needing latch to fix issue office to reschedule asap. ; O-emld tckt

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Manor, TX 78653

Leonardo

Job Details: 03/27/2023

Arrived on site to test unit for unit giving error codes. Did a hard reset on boards test unit and both ovens working as designed. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78744

Leonardo

Job Details: 03/27/2023

Arrived on site to test unit for unit tripping breaker when using oven. Checked all wires and no short. Called Techline and replaced bake element per Techline. Test unit and unit still tripped breaker.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 03/27/2023

"Arrived on site to test unit for not cooling, tested unit found FC fan not running, removed deli UI and found it full of water, molex connectors corroded and broken off, led lights are very dim, do to all of these issues, gave customer the disclaimer to read, customer will not be going forward with repairs,

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN506ESS01

Near Austin, TX 78739

Luis

Job Details: 03/27/2023

"Arrived on site for a refrigerant leak in fresh food evaporator. Pressure reading in a vacuum oil on evaporator coil,removed evaporator,brazed suction line while installed cap tube to inlet of evaporator cap tube broke at liner wall. Found corrosion in insulation that caused cap tube to break due to movement took pictures sent pictures to tech support per tech support and whirlpool will contact customer Sr#7736041832"

We serviced a

GE COOKTOP

Model jgp5036sl1ss

Near Salado, TX 76571

David Z

Job Details: 03/27/2023

Arrived on site to diagnose cooktop with 2 non functioning burners. Tested unit and could not hear any gas coming from the 2 affected burners. Removed caps and heads and found the orifices clogged from baking soda cleaning. Removed orifices and cleaned them out. Reinstalled and tested. Verified all burners working as designed. Repair completed.

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Leander, TX 78641

Vincent

Job Details: 03/27/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stayed locked and did not drain. Error code F21 was displayed when I arrived. Ran diagnostics and unit was not draining due to a pump that had failed.Used shop vac to remove water remaining and replaced pump. Tested unit and its now operating as designed. No leaks from unit observed during service. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Leander, TX 78641

Vincent

Job Details: 03/27/2023

Arrived on site to install wash motor. Inspected unit and work area. Gained access to to remove old sump and install new one. Tested and unit is now operating as designed. No leaks wher observed during service. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Cedar Park, TX 78613

Paul

Job Details: 03/27/2023

Arrived onsite for a refrigerator not making ice. On arrival the customer stated the bin was almost full yesterday and its been making ice since. I checked the bucket and found it half full but the customer stated they had been using ice today. I found where the icemaker had just gone thru a harvest and filled with a this layer of ice across the cubes in the mold. I found the RC at 37 degrees set point temperature. I found the FC only at 14 degrees and not getting any lower. I found the front of the coils covered with lint. I removed the lint and when I turned the cooling on I could hear a knocking noise from the condenser fan.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 03/27/2023

KRFC704FPS05 Arrived for door replacement. I removed and replaced the door and tested. The unit operated as designed and the replacement door was free from defect. No leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Spicewood, TX 78669

Luis

Job Details: 03/27/2023

"Arrived on site for light issues. Found defective upper led module,replaced defective led module,all leds working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Lakeway, TX 78738

Luis

Job Details: 03/27/2023

"Arrived on site. Removed fresh food evaporator cover oil on evaporator,found corrosion on heat exchanger lines,pierced low side pressure reading in a vacuum diagnosed a leak in the system. Removed the evaporator due to oil on evaporator,during installation of evaporator found broken cap tube at liner called tech support sent multiple pictures to tech support. Whirlpool will contact customer Sr#7736036732"

We serviced a

SAMSUNG DRYER

Model DV42H5200EF/A3 02

Near Leander, TX 78641

Kimo

Job Details: 03/27/2023

Arrived onsite for a dryer tat is making a squeak when in use. Upon inspection I found that one roller head come loose off of is dealing and the idler pulley did the same. I installed the new parts and tested unit several times and found unit operating as designed and no noise.

We serviced a

KENMORE WASHER

Model 796.4148241

Near Austin, TX 78738

Kevin

Job Details: 03/27/2023

"Arrived on site and inspected washer and found noise customer is experiencing is bearing failure. Repair would not be cost-effective

We serviced a

WHIRLPOOL DISHWASHER

Model DU850SWPB3

Near Killeen, TX 76549

Tyler

Job Details: 03/27/2023

Arrived on site for dishwasher not draining. Upon arrival confirmed issue. Found windings to motor opening and unit wouldnt properly agitate or drain water properly Need findings reported to ahw. Call complete

We serviced a

GE REFRIGERATOR

Model GYE18JSLGFSS

Near Austin, TX 78734

Luis

Job Details: 03/27/2023

"Arrived on site for no cool. Found cool air in freezer compressor and fans running diagnosed a sealed system issue unit would need a new evaporator and compressor,evaporator no eta on part

We serviced a

KITCHENAID OVEN

Model KEBC276KBL0

Near Wimberley, TX 78676

Andrew

Job Details: 03/27/2023

Arrived on site to test unit for elements not shutting off. Turned power on unit and elements did not automatically engage. Heated to 350 and found elements staying on. Relay on control is faulty. Recommended replacing element

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near McGregor, TX 76657

Jonathan M

Job Details: 03/27/2023

Arrived on site for refrigerator. That is not cooling. Inspected unit and work area. Found unit plugged in and the lights on but the compressor not running.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS0

Near Buda, TX 78610

Leonardo

Job Details: 03/27/2023

Arrived on site to test unit for unit sparking. Test unit and found shorted magnetron diode and capacitor. Called safet File#7736005153

We serviced a

GE OVEN

Model JK5500SF6SS

Near West Lake Hills, TX 78746

Scott

Job Details: 03/27/2023

"Arrived on site for oven flashing lower fan error code . Tested and found blower motor resistance high . Replaced motor . Ran both oven and preheated oven. All checked good no error codes .

We serviced a

JENN-AIR OVEN

Model JJW2430DS01

Near Austin, TX 78704

Joe Z

Job Details: 03/27/2023

"Arrived on site for F2-E1 error code. Upon arrival found UI not responding. Shut off power to the oven. Restored power to cycle power from control and console after 10 minuets. Issue still present for F2-E1 stuck. / shorted key. Need to replace console. Replaced console and test unit by preheating oven to 350. Unit is operating as designed. Job complete.

We serviced a

KENMORE WASHER

Model 110.269425

Near Austin, TX 78702

Wesley

Job Details: 03/27/2023

Arrived onsite and installed previously ordered hose. Unit is now operas designed. Advised customer on findings. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AB04

Near Austin, TX 78753

Wesley

Job Details: 03/27/2023

Arrived onsite for repair of microwave oven combo. Replaced appliance manager and in line fuse. Unit is now operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Austin, TX 78733

Matthew

Job Details: 03/27/2023

Arrived onsite for microwave light and fan not functioning. Upon arrival inspected unit. Tested and found fan functioning but light not functioning. Customer had replacement bulb. Replaced light and light would power on but not turn off. Found control sending constant 120 to bulb assembly. Replaced control and tested. Unit is now functioning properly. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Harker Heights, TX 76548

David Z

Job Details: 03/27/2023

"Arrived on site to diagnose refrigerator not dispensing ice. On arrival customer showed me the left door switch removed, and it had some corrosion on the center terminal. There were 2 wires broken off and trimmed from the connector, another company had worked on it prior as well and was unsuccessful. Advised the door switch not being properly wired will not get voltage to the auger motor to run it. I used coated spade terminals and reinstalled the door switch. Tested and found door switch good, and ice dispenses properly. Repair complete."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Belton, TX 76513

David Z

Job Details: 03/27/2023

"Arrived on site to diagnose washer that was making a screaming noise when in use. Ran unit and confirmed a screaming coming from the inlet valve cold side. Provided estimate for new inlet valve. Replaced valve and tested. Verified all working as designed and no leaks present.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Leander, TX 78641

Paul

Job Details: 03/27/2023

Arrived onsite for a dishwasher that leaks at the front left and right corners of the door at the bottom. I found the float switch nut loose causing the leak. I tightened the nut and tested the machine. There were no other water leaks present at the time of service. I advised the customer to have a dishwasher pan installed under the machine and to bring the floor up level with the kitchen floor before installing the pan. The wood floor stops at the front of the dishwasher and the machine is setting on the house slab. I explained that if there was ever a leak it could damage the floors and the island wood if this was not done.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Round Rock, TX 78681

Paul

Job Details: 03/27/2023

Arrived onsite for a washer making a grinding noise. I found the cam pulley nut had backed off allowing the pulley to rub the belt cover. I remounted the pulley and nut with Loctite. I tested the washer and it is working as designed. I explained to the customer to give it a try and that it would not be long before they would need the suspension replaced.

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM00

Near Round Rock, TX 78681

Paul

Job Details: 03/27/2023

Arrived onsite for a refrigerator with both icemakers not working. On arrival the customer stated everything in the freezer had melted and they were cleaning the FC out. I found the FC in the 50s and the RC at 44 degrees. I found the coils clear and not frosting. I found a bad rust spot on the rear of the refrigerator and explained to the customer that this was in the insulation I found the compressor running. The unit needs the sealed system repaired

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Kingsland, TX 78639

Gerry C

Job Details: 03/27/2023

"KFDC558JSS01 Arrived to inspect burner issue. I found the front right burner was very slow to ignite, requiring sarks to ignite. Utilizing fine adjustment of the burner cup assembly, I was able to get the burner to ignite in the first 1-3 sparks, at every attempt. All other burners worked as designed. No gas leaks detected during service."

We serviced a

LG WASHER

Model WM2487HRM

Near Driftwood, TX 78619

Andrey

Job Details: 03/27/2023

"Arrived on site to test unit for FE error code, customer stated that clothes comes out wet, water is running constantly throwing FE error code, tested unit found FE error code present which is related to faulty water valves, replaced valves and tested, unit is now functioning properly, advised customer to monitor and if issues persist to call us back, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78738

Kevin

Job Details: 03/27/2023

"Arrived on site and found customer is experiencing poor drying, ran a diagnostic cycle and heating element is working properly but there is no rinse aid in dispenser. Recommended using dress aid for best results but dishwasher is operating normally. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Austin, TX 78734

Luis

Job Details: 03/27/2023

Arrived on site found a defective led module per service pointer removed all leds installed updated led modules all leds working as designed autho S84638 ; used 4 W11632139 (Led module) from stock

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Austin, TX 78737

Andrey

Job Details: 03/27/2023

"Arrived on site to replace previously diagnosed shocks, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Manor, TX 78653

Leonardo

Job Details: 03/27/2023

Arrived on site to test unit for bottom drawer not closing correctly. Found drawer not sitting on glide correctly. Secured drawer test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Austin, TX 78735

Scott

Job Details: 03/27/2023

"Arrived on site for no drain dishwasher . Found something stuck in drain motor . Removed debris. Tested motor all checked normal. Reinstalled pump motor . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manor, TX 78653

Leonardo

Job Details: 03/27/2023

Arrived on site to test unit for unit not drying dishes. Test unit and found heating element coming on. Advised customer to use rinse aid to help unit dry better job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Dripping Springs, TX 78620

Andrey

Job Details: 03/27/2023

"Arrived on site to replace previously diagnosed control,fill valve and inlet valve, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Austin, TX 78725

Matthew

Job Details: 03/27/2023

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running and unit is cooling. Frost pattern developing. Notified customer to give minimum 24 hrs for temperature to stabilize. Job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Austin, TX 78724

Matthew

Job Details: 03/27/2023

Arrived onsite for refrigerator not cooling properly. Customer allowed unit to manually defrost. Disassembled evaporator compartment and found faulty harness wire to heater. Replaced harness. Tested unit and unit is not functioning properly. Customer will monitor. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78723

Matthew

Job Details: 03/27/2023

"Arrived onsite for refrigerator not cooling properly. Temperatures have been slowly climbing. Upon arrival inspected unit found internal temperatures around 40 degrees. Exposed evaporator and found ice ball on upper right corner. Unit had sealed system repair in January. Inspected compressor compartment and evaporator compartment for dye and found none. Running pressure-20/75, equalized at 30 psi. Unit has a very slow leak but non visible. Call tech tech line recommendations. Spoke to Steve- SR#7736039423. Took a pic of both hinge corners due to dye like substance and glow. Reported all findings to tech. Tech submitted for review. Whirlpool will reach out with any potential follow up.Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Killeen, TX 76543

Tyler

Job Details: 03/27/2023

Arrived on site for dryer. Upon arrival customer declined service stating unit was working as designed. No service preformed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Austin, TX 78746

Wesley

Job Details: 03/27/2023

Arrived onsite and found pressures indicating coolant leak. No dye detected. Captured coolant. Replaced the evap and dye drier. Pulled vacuum for 20 minutes. Vacuum held. Charged unit with 5oz of r134a. Unit is operating as designed at time of service. Advised customer on possibility of non serviceable hi side leak in event of repeat failure. All else checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, TX 78653

Joe Z

Job Details: 03/27/2023

Arrived on site for light switch not operating. Upon arrival inspected unit and unit is operating correctly. Cannot duplicate the issue. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Leander, TX 78641

Vincent

Job Details: 03/27/2023

"Arrived on site for refrigerator, inspected unit and work area. Removed back cover to gain access to compressor and found that the drier had a pin hole on the brace connection. Replaced drier and checked for leaks. Vacuumed the system and charged with 55g of R600. Advised customer to allow unit to cool for 24 hrs. No leaks where observed during service. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Lago Vista, TX 78645

Vincent

Job Details: 03/27/2023

Arrived for dishwasher leaking. Inspected unit and work area. Customer was explaining that unit would not stop running and it was leaking. I asked what detergent they where using and they where using dawn dish soap. I explained that they cannot use dish soap it has to be specific for dishwasher. They also unable a water softener and advised to use less detergent than suggested due to water being softer. Unit is operating as designed and no leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL VENTHOOD

Model JXW8536HS0

Near Leander, TX 78641

Vincent

Job Details: 03/27/2023

"Arrived on site for vent hood, inspected unit and work area. Customers complaint was no power to the UI. Tested and found control panel not responding. Gained access to connectors on control board and found a plug unplugged on the control board. Plugged unit back in and tested, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ0

Near Leander, TX 78641

Paul

Job Details: 03/27/2023

Arrived onsite for a dishwasher thats not drying dishes. I ran the diagnostics cycle and found no error codes. The diagnostics cycle completed and the machine worked as designed drawing 8.01 amps during the heated wash cycle and the same at the beginning of the drying cycle. I found no rinse aid being used. I went over detergent and rinse aid use along with cleaning the filters with the customer. I explained to the customer that it can take up to 90 cycles with rinse aid to cure the racks and plastic tube. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 03/27/2023

"WRF767SDHZ03 Arrived to instal previously diagnosed and ordered parts. I verified the compressor was unable to start and then removed and replaced the compressor, service port and dye drier. I vacuumed the unit to 460 microns and then allowed it to sit for 15 minutes. Seeing no loss of vacuum, I charged with the MFG prescribed refrigerant charge of 56g and tested. The unit started cooling as designed. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Austin, TX 78735

Scott

Job Details: 03/27/2023

Arrived on site for washer leaking small amount of water at front of unit under door . Did find pet hair building up on inner door glass . Cleaned hair and bellow weep holes . Ran diagnostics all checked normal . Instructed customer on wiping door and keeping bellow cleaned out . Also on running a clean cycle monthly due to pet hair . No other issues found at this time. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Austin, TX 78734

Luis

Job Details: 03/27/2023

Arrived on site for freezing g complaint. Replaced fresh food wall thermistor ran diagnostics all test passed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78754

Joe Z

Job Details: 03/27/2023

F7-E1 basket speed fault. Found debris caught in belt guard causing belt to fall off pulley. Also found several coins in between agitator and basket causing noises as well. Removed all debris. Inspected belt and cam and are good. Cleared error code and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bastrop, TX 78602

Joe Z

Job Details: 03/27/2023

"Arrived on site for for broken agitator. Upon arrival, inspected unit and found agitator has failed. Need to replace agitator. Replaced agitator W11550891. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Leander, TX 78641

Kimo

Job Details: 03/27/2023

Arrived on site to install previously diagnosed parts. Upon arrival I installed new door and the shim kit and found that unit was now sealing up properly. Job completed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Andice, TX 78628

Kimo

Job Details: 03/27/2023

Arrived onsite for a DW that is leaking. Upon inspection I found that the tub gasket was not fitting right. I replace it and tested unit and found no leak under unit or at the door. I advised customer on proper detergent use as they are using a 2x concentrated DW detergent. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/27/2023

"Arrived onsite for a washer that will not start a wash cycle. Upon inspection I found that the the unit would not go into wash because the latch would attempt to lock but it would not. Upon further inspection I found that the reason is this the lid itself was dented, pulling the locking mechanism away from the striker, causing it not to engage properly adjusted the striker and remove the dent and ran a few cycles and found that the unit ran properly after that, not leaks observed during service. I ran quick wash cycle completed normally and then I ran a drain and spin. And it completed normally."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/27/2023

Arrived onsite for a double wall oven that is resting itself when you use the delayed bake setting. Upon arrival I tested the oven in delayed bake and found that it operated as designed this time. I then checked for codes and found communication errors all within the month. I replaced the console and the customer connected the unit to Wi-Fi and I tested the unit once again and found unit operating as designed. Job complete.

We serviced a

JENN-AIR OVEN

Model JMC2430IL03

Near Marble Falls, TX 78654

Lou

Job Details: 03/27/2023

"Arrived on site to inspect microwave not heating up to preheat. Upon further inspection, I test3d the unit on convection bake at 350 degrees and the unit took too long to preheat and my multimeter was registering 30-40 degrees too low compared to the temp reading on the display. I tested the convection element and broil elements and both were within range of ohms readings and the unit is getting correct voltage. Several parts have been replaced on this unit due to insufficient heating. I tested the sensor and found it out of range. I removed and replaced the sensor and main control and retested and the unit is heating properly. I contacted the customer and advised of my findings. Also, I advised that should the unit fail again, we would need to contact the manufacturer and report the issues and parts replaced and let them decide what to do next. Customer not available to sign for receipt. The garage leaking into the home and the garage door were both closed and locked upon exiting the home."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Austin, TX 78738

Kevin

Job Details: 03/27/2023

"Arrived on site and found customer experienced cooling fan running after using oven and was unaware that this is normal operation. Ovens are operating normally, job complete."