Service History 187 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Leander, TX 78641

Kimo

Job Details: 03/29/2023

Arrived on site for a DW with a top rack that is falling off. Upon inspection I found that the wheels had fallen off of the adjusters. I installed the new adjusters and tested unit and found unit operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FKS00

Near Georgetown, TX 78626

Lou

Job Details: 03/29/2023

"Arrived on site to inspect refrigerator ice maker not working and the freezer getting warm. Upon further inspection, I tested temps in the FC=38 degrees. Removed the FC evap cover and found a ball of ice on the cap tube area (photo) and no frost pattern. Tested the ice maker and it harvested but failed to call for water. Also found ice built up behind the motor cover. Inspected the compressor and found it very hot to touch. parts-compressor, access valve, UV dye drier, pan heater, evaporator, ice maker.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Georgetown, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to inspect washer door locked. Upon further inspection, I placed the unit in diagnostics showing error code F3E1-water level system error. Cleared the code and continued with testing. Once the unit filled, I found a large amount of suds in the drum (photo). Also found the water valves at the wall are leaking (photo). Customer advised that they used a detergent pod and a small amount of detergent in the dispenser when the unit stopped operating properly. I advised that it was too much detergent and the unit went into flood mode (F3E1) and explained to the customer how the unit operates. At the end of testing, the unit is operating as designed. I made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model mVW723HW0

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

Arrived on site for washer not draining.on inspection could not get the unit to drain the water in the tub. Drain the water out and gain access to the bottom of the unit. I removed the pump and the blade was sized up. Installed new pump and tested unit in diagnostics mode. The unit is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

"Arrived onsite for previously diagnosed parts. Installed the ui an tested unit. The unit came up after the new ui was installed, I tested the dryer for 10 minutes and it was working as designed.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Austin, TX 78745

Luis

Job Details: 03/29/2023

"Arrived on site replaced bin thermistor and grid cutter ran diagnostics all test passed.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Copperas Cove, TX 76522

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose dryer that is not starting. Tested unit and found no motion from the motor, but the unit also was getting very hot with no motor running. Found the heating element coil was sagged onto the housing, causing it to ground and stay on. Provided estimate for new element and thermal fuse to resolve. Replaced element and thermal fuse and tested. Verified all working as designed. Repair completed.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JS0

Near Fischer, TX 78623

Andrew

Job Details: 03/29/2023

Arrived on site to test unit for oven not working properly. Found terminal block was burnt up due to improper installation. Retention nuts were extremely loose on all terminals. Replaced terminal block(WPW10245259) from truck stock. Unit now working as designed. used 1 WPW10245259 (Terminal block) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Manor, TX 78653

Joe Z

Job Details: 03/29/2023

"Arrived on site for oven not heating and light not working. . Found ignitor has failed. Need to replace ignitor.Replaced igniter and test unit by preheating oven to 350. Unit is operating as designed. No gas leaks present at this time. Job complete

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Briarcliff, TX 78669

Kevin

Job Details: 03/29/2023

"Arrived on site for neither oven would begin a bake cycle, found ovens were accidentally set to Celsius when recent daylight savings time change happened. After resetting ovens to Fahrenheit they will both begin a bake cycle.

We serviced a

GE REFRIGERATOR

Model PVD28BYNCFS

Near Briarcliff, TX 78669

Kevin

Job Details: 03/29/2023

"Arrived on site and inspected refrigerator and Water dispenser has no pressure and icemaker is not filling traced issue to inlet valve. Refrigerator is still under one year GE warranty, Inlet valve needed is part WR57X27487 Homeowner will request part from GE and the remaining reimbursement would cover the installation of it.

We serviced a

LG WASHER

Model WT1501CW

Near Georgetown, TX 78633

Gerry C

Job Details: 03/29/2023

"WT1501CW Arrived to inspect off balance errors. The customer said the unit started intermittently failing to complete and showing off balance several months ago. It progressed to nearly every load within the timespan since first starting. I found the suspension was noticeably softer in the right rear of the unit and I removed and replaced, after testing all other variables that could cause this issue. I tested the unit and the issue appeared to be resolved. No leaks observed during service.

We serviced a

WHIRLPOOL DRYER

Model WED9470WW1

Near Waco, TX 76710

Jonathan M

Job Details: 03/29/2023

"Arrived on site for a dryer that is not tumbling. Inspected unit and work area. Customer advised that the unit motor does turn but that the drum does not turn. Did confirm the customers complain and disassembled the unit. Found the idler pulley completely broken and not attached to the belt. Found two rollers also stock and the belt completely worn. Replaced two rollers, the idler, pulley, and belt and tested the unit. And tumble and operate as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Waco, TX 76708

Jonathan M

Job Details: 03/29/2023

"Arrived on site for a dryer that wont power on. Inspected unit and work area. The customer advised that they had just bought this unit due to home renovation and the unit will not power on. Gained access to the terminal block and checked voltage. Found 89.2 V going from line 1 to neutral, 145 V going from line 2 to neutral, and 245 V going from line 1 to line 2. Checked voltage, going from line 1 and line 2 to neutral and found 120 V each. Checked voltage from neutral to ground and found 32 V. Advised the customer that they have a hot neutral and will need to fix their electrical supply. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS2

Near Austin, TX 78734

Kevin

Job Details: 03/29/2023

"Arrived on site and inspected refrigerator and found icemaker funnel is frozen over and water has been spraying into freezer when icemaker calls for water. Also found waterline on back of refrigerator has popped out of icemaker field tube. Took pictures. After removing ice and resetting fill tube icemaker ran properly and filled with water. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD75HEFW0

Near Austin, TX 78703

Matthew

Job Details: 03/29/2023

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit tumbling but not heating. Disassembled and inspected. Found lots of lent buildup in cabinet. Cleared out and tested components. Found thermal fuse failed.Replaced fuse and reassembled. Tested unit and unit is functioning properly. Recommended duct cleaning due to pushback. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Pflugerville, TX 78660

Wesley

Job Details: 03/29/2023

Arrived onsite and found unit with icemaker e2 error. Motor shorted and non function in diagnostics. Completed repair. Tested motor function and water fill and unit filled and all other functions appear in working order.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS2

Near Hutto, TX 78634

Wesley

Job Details: 03/29/2023

"Arrived onsite and found unit operating with failing pump that would not consistently drain. Advised customer on design of external drain pump . Completed repair and tested, unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Austin, TX 78739

Scott

Job Details: 03/29/2023

Arrived on site for washer not powering up . Found drain pump had failed and shorted out control.Needs pump and control. Also found oil has been leaking from gearcase

We serviced a

JENN-AIR FREEZER

Model JB36NXFXRE00

Near McQueeney, TX 78123

Andrey

Job Details: 03/29/2023

"Arrived on site to perform previously diagnosed sealed system, pulled unit out to inspect foe any leaks, after checking all joints found small leak around compressor connection, replaced compressor, access valve and dye drier, pumped down system for 30min vacuum held good, charged system to 5oz of R135A refrigerant, pressures reading good, both evaporators developed good frost patterns, advised customer to put a bottle of water into FC when bottle frozen, unit will be good to load, no leaks detected job complete"

We serviced a

LG WASHER

Model WM3250HWA

Near Georgetown, TX 78633

Gerry C

Job Details: 03/29/2023

WM3250HWA Arrived to inspect washer not starting and jerking. I found the tub bearings had a moderate amount of play via testing by pushing up on the basket. Service mode testing revealed the play was worse than initially discovered and there was a clear thunk as the unit rotated at lower speeds. I advised the customer of my findings after verifying the main bolt was tight in the rotor. The customer has elected to replace the unit at this time. No leaks observed during service.

We serviced a

WHIRLPOOL DRYER

Model WED4900XW2

Near Georgetown, TX 78633

Gerry C

Job Details: 03/29/2023

"WED4900XW2 Arrived to inspect no heat. The customer had the unit in timed dry upon arrival and it had been running for at least 10 minutes. The drum was room temperature. I pulled the machine out and traced all devices within the heater circuit and found no issues. I restarted the unit and tested and the heating finally failed- L2 had disappeared and I found it missing up to the terminal block. Flexing the plug in the wall receptacle proved to cause the L2 voltage to come and go, in sync with plug movement. Inspection of the plug terminals revealed arcing that has occurred on the terminal spades and possibly within the outlet.I advised the customer to replace the outlet and make a determination of the intactness and serviceability of the cord/plug assembly. Warranty applied to service."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Austin, TX 78744

Joe Z

Job Details: 03/29/2023

"Arrived on site for Washer overfilling and not agitating. Upon arrival ran diagnostics and got error codes F0-E5 off balance, F8-E1 long fill. Ran components test and all components passed test. Ran a quick cycle with laundry. Am not finding issues of water overfilling or not agitating. Did find right front foot is not leveled. Leveled the unit. Instructed customer about correctly loading laundry to avoid out of balance issues . Unit is operating as designed. No leaks present at this time . Job complete"

We serviced a

LG REFRIGERATOR

Model LFXS28566D /00

Near Georgetown, TX 78633

Gerry C

Job Details: 03/29/2023

"LFXS28566D /00 Arrived to inspect no cool. I found the unit at slightly above room temperature within both chambers and the compressor was quite loud and was running during the entire service. There was no heat on the high side discharge and total current draw of the unit was .85 amps, far too low for a correctly operating compressor. I advised the customer they have a compressor failure. The customer will contact the MFG to see if the compressor can be shipped direct and if they may utilize our service for installation. No leaks observed during service.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Georgetown, TX 78633

Gerry C

Job Details: 03/29/2023

"KDTE234GPS0 Arrived to inspect upper rack falling. I found the left adjuster had failed and I removed and replaced. Operational test good, no leaks observed during service.

We serviced a

KITCHENAID MICROWAVE

Model KBHS109SSS03

Near Georgetown, TX 78628

Gerry C

Job Details: 03/29/2023

"KBHS109SSS03 Andrew. File #7736057622. MFG tech verified the provided diagram for this unit is correct. The reason for the inquiry to the tech assist line was the 4903 supply line to the inverter showed voltage when the door was opened. According to the diagram, this should not be a possibility, as the relay was operating correctly and the secondary interlock, was supposed to open as well. MFG advised it is backfeed and a normal condition. Proceeding with diagnostics, visual inspection only revealed the emitter section of the magnetron with the appearance of some excessive heat. I removed and replaced the magnetron and inverter and tested. The issue was resolved and the unit heated as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Austin, TX 78727

Vincent

Job Details: 03/29/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stayed lock and did not drain. Inspected unit and found that the harness to the drain pump was mot routed correctly and was stretched. I did a successful repair on the harness and tested, unit is now operating as designed and no leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Pflugerville, TX 78660

Wesley

Job Details: 03/29/2023

Arrived onsite and replaced partially failed ui. Unit is now operating as designed. Advised customer on repair.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Andice, TX 78628

Maurice R

Job Details: 03/29/2023

Arrived on site for burner not igniting. On inspection the left front burner was not igniting in timely manner. Removed the burner and adjusted it. Reinstalled the and tested it and the unit is working as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Pflugerville, TX 78660

Wesley

Job Details: 03/29/2023

Arrived onsite and found unit operating with broken upper wash arm. Replaced upper wash arm WPW10498900. Advised customer on best use and care principles. All checks good.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Austin, TX 78717

Paul

Job Details: 03/29/2023

Arrived onsite for a refrigerator not cooling correctly. The FC wasnt getting to temp but was cold. I found my refrigerant pressures a little low. I inspected the RC evaporator and found a small refrigerant leak at the cap tube side on the first bend. I replaced the evaporator and dye drier. I vacuumed the system and charged it with 6 ozs of R134A. I tested the unit and had good pressures. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

Matthew

Job Details: 03/29/2023

Unit in 3803. Arrived onsite for dryer making noise when in use. Upon arrival inspected unit. Found noise being caused by cabinet damage. Took pics. Drum is rubbing on cabinet that is pushed in scrapping drum to metal. Reached out to claims but unit is past cosmetic. Customer would have to reach out to Whirlpool. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78701

Matthew

Job Details: 03/29/2023

Unit 1905. Arrived onsite for noise. Found unit needed to be leveled. Leveled unit and unit is functioning properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78746

Matthew

Job Details: 03/29/2023

"Arrived onsite for refrigerator not dispensing water intermittently. Upon arrival inspected unit. Ran test and all is functioning properly. Customer stated 5 min prior to arrival, unit was not dispensing. Inspected unit and found gaps in evaporator cover. Suspected air leaks freezing water line. Used sealer to fill gaps. Also found temperature set to below recommended. Adjusted temperature as well. Customer will monitor."

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Leander, TX 78641

Kimo

Job Details: 03/29/2023

Arrived onsite for a range that has low flames. Upon inspection I found that the orifices were slightly smaller than they needed to be replaced them with offices from truck stock and tested unit and found flames at normal height unit operating as this song .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

"Arrived onsite for dishwasher not working. I found that the recirculating pump,was not working. I replaced the pump assembly and tested the unit. The unit is now spraying water out of the arm and operating as designed. No water detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Temple, TX 76501

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose washer with leaking rear. Examined unit and found the valve housing broken on both sides, with some plastic in the hot hose. Replaced valve and advised customer to replace the hose since I could not get the pieces out. Unit should be working as designed. Repair completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Temple, TX 76502

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose no drain dishwasher. Examined unit and found it full of water. Found the pump runs, but no water drains. Checked disposal and found the knockout still in the disposal. Removed knockout. Verified unit draining as designed. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78735

Luis

Job Details: 03/29/2023

"Arrived on site. Found filter housing door not sealing correctly,replaced defective filter housing tested operation good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78747

Luis

Job Details: 03/29/2023

"Arrived on site for no cool in fresh food section. Found evaporator cover incased in ice,removed cover defrosted evaporator found brown wire from harness assembly entering defrost harness disconnected and spark marks on metal connection,wire lead pulling out of harness when connected to heater harness. Replaced harness and the,ristor powered unit on good air flow entering fresh food section"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Fort Hood, TX 76544

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose dryer not heating or advancing timer. Checked voltage at the terminal block and found 120v at L1, 20v at L2. There is a 100v shortage in the red line. Advised customer to get with base services to resolve the lack of voltage at the wall. This will resolve the timer and heating issue both. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Austin, TX 78704

Luis

Job Details: 03/29/2023

Arrived on site for a bad compressor. Replaced defective compressor vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/29/2023

Arrived on site and replaced previously diagnosed filter head. Found excessive calcium build up within water lines and recirculating tube. Replaced seized recirculating pump and removed calcium build up. Advised customer to run a clean cycle to remove any excessive build up. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Killeen, TX 76542

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose range with front left burner leaking gas. On arrival spoke with tenant who advised me the unit was likely left on and smelled like gas. I found no leak in the valve, everything was ok. The valve knobs stem was twisted so the knob didn't slide on. I was able to straighten it and verified proper operation. Unit working as designed. Repair completed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

"Arrived onsite for washer making a noise. On inspection could not duplicate the noise, I flipped the unit up and there is no evidence of gear failure. Removed the pulley cover and found no oil, the spring in the splutch was weak making the clutch lose the belt was stretched out.I replaced the capacitor,the splutch and belt. I tried to calibrate the unit and could not make it go into calibration mode. Called technical line and they tried to walk me through get the unit into calibration mode without any luck. They sent it up to the engineer depending, they will send me a email when they figure out what was going on. Informed the customer that I might be back due to not being about to caliber the unit. No water leaks detected during inspection.Sr7736058"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Andice, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent and main control failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Austin, TX 78754

Joe Z

Job Details: 03/29/2023

Arrived on site for tub is loose. Upon arrival inspected unit . Checked suspension rods and tub. And both are good. Tenant thought that the tub is sitting lower than before. Verified that The unit is correct and not dropped or sagging. Ran diagnostics and there are no error codes. Ran a spin cycle and unit is operating correctly. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Smithville, TX 78957

Joe Z

Job Details: 03/29/2023

Arrived on site to install previously ordered parts. Installed wiring harness W11569161. Test unit and unit is operating as designed. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bastrop, TX 78602

Joe Z

Job Details: 03/29/2023

"Arrived on site to install previously ordered parts. Replaced control W11626074, HMI w11626077, and encoder W11626075. Test unit and is operating as designed. No leaks detected at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Austin, TX 78704

Luis

Job Details: 03/29/2023

"Arrived on site for after leaking. Found frozen drain,cleared ice from drain in evaporator compartment,ran line through drain found some resistance broke free of obstruction in drain ran a cup of water through drain water draining correctly."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Mustang Ridge, TX 78610

Andrey

Job Details: 03/29/2023

"Arrived on site to test unit for burner middle burner not working properly, tested unit found when switching between simmer and power burner it shuts off, adjusted burner, tested multiple times in front of customer, unit is now functioning properly, if issue persists with will need to return with orfice kit, unit is running as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mountain City, TX 78610

Andrey

Job Details: 03/29/2023

"Arrived on site to test unit for spinning after cycle, tested unit found control sending voltage to motor when not in program, replaced control and capacitor as precautionary, unit is now operating as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model MER6600FZ5

Near Seguin, TX 78155

Andrey

Job Details: 03/29/2023

"Arrived onsite to replace cook top, right and left tower and console, replaced parts, tested unit, unit is running as designed, job completed"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Bastrop, TX 78602

Joe Z

Job Details: 03/29/2023

"Arrived onsite for temperature issues. Upon arrival preheated oven to 350. Preheated to 367. Began to heat cycle unit. Got 302, 348, average is 325. Found unit is not reading temperatures correctly. Found sensor is out of range . Need to replace sensor. Replaced sensor WP7430P044-60. Test unit once again and got average of 350. Unit is operating as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Robinson, TX 76706

Jonathan M

Job Details: 03/29/2023

Arrived on site for a washing machine that wont dispense the fabric softener. Inspected unit and work area. The customer advised the fabric softener dispenser Had broken. Thus the fabric softener was being dumped into the regular wash cycle. Did confirm the customer complaint and replace the fabric softener dispenser cap. Tested the unit and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waco, TX 76710

Jonathan M

Job Details: 03/29/2023

Arrived on site for a washing machine. That is making a squealing sound green spin. Inspected unit and work area. Customer showed me a video of what the sound sounds like. Sounded like the belt was slipping on the cam. Checked underneath the unit and did confirm the cam have been worn. Replace the cam and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Waco, TX 76710

Jonathan M

Job Details: 03/29/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the large door, skin, hinges for the little left, hand, door, and flame spreader and tested the unit. The unit begin working operate as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78738

Kevin

Job Details: 03/29/2023

"Arrived on site and found no water entering dishwasher, found water line was never hooked up to source during installation. After correcting this started a cycle and dishwasher is running normally, job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, TX 78738

Kevin

Job Details: 03/29/2023

"Arrived on site and found damage new homeowner is referring to is a very light surface scratch on left hand side. They also pointed out cook top edge is bowing upward. This is because cooktop is not supported on the bottom and is hanging from perimeter. Took multiple pictures. Spoke with and sent all pictures to take line. They said customer service will now be responsible for determining whether console will be replaced however installation needs to be done properly before any of this can happen, job complete. 7736064004"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Waco, TX 76705

Jonathan M

Job Details: 03/29/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near China Spring, TX 76633

Jonathan M

Job Details: 03/29/2023

Arrived on site for a refrigerator that has a Gasket Louis and is causing condensation in the refrigerator section. Inspected unit and work area. Did confirm the customers complaint and found the gasket bowed. Replaced the gasket and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78746

Luis

Job Details: 03/29/2023

"Arrived on site for unit not powering on,found loose harness connection at control for thermistor,secured harness fully to control powered unit on ran unit through diagnostics all test passed ran normal operating cycle unit working as designed"

We serviced a

WHIRLPOOL COOKTOP

Model KICU569XSS00

Near Austin, TX 78737

Kevin

Job Details: 03/29/2023

"Arrived on site and replaced modules again and cooktop is working again. Homeowner is aware that false door front cannot be reinstalled, job complete"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Waco, TX 76712

Jonathan M

Job Details: 03/29/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the left and right hand hinges and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG RANGE

Model MER4600LS2

Near Lago Vista, TX 78645

Kimo

Job Details: 03/29/2023

Arrived onsite for a oven that is not reaching set temps. Upon arrival I performed and temp test and found that the unit was off by 3? and this was with a temperature offset for 5 degrees. I made the appointment adjustment and tested again and found that the unit showed an average of 350.5 degrees. Display showed 350. Unit operating as designed

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Lago Vista, TX 78645

Kimo

Job Details: 03/29/2023

Arrived onsite to install previously diagnosed parts.upon arrival I installed the new valve and tested unit and found that there was no more leaks. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS0

Near Austin, TX 78752

Matthew

Job Details: 03/29/2023

Arrived onsite for dishwasher not running properly. Upon arrival inspected unit. Put in diagnostics and found stored error code 8/2 drain motor. Ran cycle to drain and motor giving noise. Pulled drain motor for inspection. Found debris in motor. Removed motor and tested. Unit is now functioning properly. If symptoms persist recommend replacing drain motor. All other components are functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Austin, TX 78750

Vincent

Job Details: 03/29/2023

Arrived on site for refrigerator inspected unit and work area. Gained access to remove old compressor and brace new one with new drier and access valve. Vacuum the system and charged it with 5.7 oz R134. Advised customer to allow 48 hrs for unit to cool since their refrigerator is full off food and it will take longer to come up to normal temperature. No leaks where observed during service. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Austin, TX 78758

Vincent

Job Details: 03/29/2023

Arrived on site to install parts ordered installed new door switch and sealer. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78758

Vincent

Job Details: 03/29/2023

Arrived on site to install parts previously diagnosed. Removed old parts and installed new ones. Tested and unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Pflugerville, TX 78660

Wesley

Job Details: 03/29/2023

Arrived onsite and found the unit had leaked over the tub ring from the softener dispenser. Was able to replicate in diagnostics only when the tub is not aligned. No evident parts failure. Adjusted cabinet level to reduce the propensity to leak at the fabric dispenser. Advised customer on findings.

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW0

Near Round Rock, TX 78664

Wesley

Job Details: 03/29/2023

Arrived onsite for no heat and found bad valve coils. Used burner to repair. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Hutto, TX 78634

Wesley

Job Details: 03/29/2023

Arrived onsite for right rear dual burner staying on hi regardless of setting. Verified. Replaced the switch and element. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Austin, TX 78748

Scott

Job Details: 03/29/2023

"Arrived on site for poor wash performance. Ran diagnostics got motor and heater codes . Ran diagnostics and wash motor not coming on ,just a faint clicking noise . Replaced sump and motor . Ran diagnostics. All checking normal with unit . No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Niederwald, TX 78640

Kevin

Job Details: 03/29/2023

"Arrived on site and found heating element is broken, after replacing it confirmed dishwasher is running properly by starting a normal cycle, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Austin, TX 78748

Scott

Job Details: 03/29/2023

Arrived on site for ui not responding . Customer says unit is working and was in use at time of visit . Job complete

We serviced a

LG REFRIGERATOR

Model LMXS28626D/00

Near Georgetown, TX 78633

Gerry C

Job Details: 03/29/2023

"LMXS28626D/00 Arrived to inspect noise and ice. I found the lower door had not fully closed due to items falling behind the drawer. I removed the items and largest pieces of ice to ensure the door could close and then advised the customer they will need to defrost the unit for a minimum of 24 hours, 48 is better, for the unit to resume full normal operations. I also advised with towel placement and flood prevention during defrosting. The customer will contact us if there are further issues. No leaks observed during service. 433681 #1243."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Cedar Park, TX 78613

Paul

Job Details: 03/29/2023

Arrived onsite for a washer that the customer states is not spinning the clothes out correctly on every cycle and its making a different noise when its agitating at times like its weak and when this happens the clothes are not coming out clean. The customers daughter had just started a cycle when I arrived. The machine completed the cycle and worked as designed and the clothes spun out like they should. I checked stored error codes and found an F7E6 motor fault error code again. The motor is testing good from the control and the capacitor test good. I explained to the customers daughter that the only other thing that could be happening is an intermittent problem with the control.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Georgetown, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to inspect washer drain pump turning on without the unit being on. Upon further inspection, I found the unit unplugged and the valve dripping water into the tub. Customer advised the unit hasnt been used in one week. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed; however, I found the water continued to drip into the tub even after approximately 5 mins after testing. I read the hoses and found debris in the screens. I am ordering the valve and scheduled return service

We serviced a

LG WASHER

Model WT7100CW

Near Georgetown, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit is making the same noise as before when the previous repair was made, but has gotten worse. Customer provided a video of the noise. I placed the unit in diagnostics and when the drain pump came on before it went into agitate/spin, it began to make a loud screaming noise. When I went to research the part, I found it subbed to the washer base. There was no photo provided so I contacted management to assist and was advised to order the part number from the drain pump and order the part number it subs to. I advised the customer of my findings and issue with finding the correct part. I am ordering the drain pump and base and CNOTE-RETURNING TECH TO INSPECT and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No water leaks observed during service. ordrng 1 AAN76350101 (Base) and 1 AHA75673401 (Drain pump) and 1 CNOTE (RETURNING TECH TO INSPECT) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO42QMB01

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/29/2023

Arrived on site to test unit for lights not working. Found screw popped out of place preventing extension from contacting switch. Screw and plate stripped. Taking part home and tack welding screw.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Georgetown, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=-3 degrees. I inspected the harness in the lower left corner the FC door and found 2 wires broken. Also found the water filter housing door broken off from the housing. I am ordering CNOTE-HARNESS REPAIR and CNOTE-GC FOR REPAIR and will return with all screened parts which include the ice maker for once the harness is repaired, the dishwasher maker can be tested. No water leaks observed during service, job completed.; ordrng 1 CNOTE (SxS HARNESS REPAIR) and 1 CNOTE (GC FOR REPAIR)"

We serviced a

GE RANGE

Model PGS950SEF2SS

Near Austin, TX 78735

Scott

Job Details: 03/29/2023

"Arrived on site for top oven not heating . Found bake igniter not pulling enough amps to open valve . Replaced igniter . Bake is now igniting . Also found broil igniter has failed as well . Ordering broil igniter . No gas leaks detected at this time. ; ordrng 1 WB28X20446 (Broil)"

We serviced a

WHIRLPOOL WASHER

Model Wtw7000dw3

Near Austin, TX 78737

Scott

Job Details: 03/29/2023

"Arrived on site for washer giving error code . Ran diagnostics and got stuck key pad and ui error codes . Ordering console .

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWB1

Near Manor, TX 78653

Matthew

Job Details: 03/29/2023

"Arrived onsite for dishwasher not starting a cycle. Upon arrival inspected unit. Tested and found several buttons on keypad not responding. Ordering console. Customer original appointment for April 4th, office confirmed availability. Returning with console and control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78759

Vincent

Job Details: 03/29/2023

"Arrived on site for refrigerator not cooling, inspected unit and work area. Found a defrost issue, tested the defrost and was not working. Im ordering heater, harness and control if needed. Advised customer to defrost unit and use towels to catch all the water. No leaks where observed during service. I rescheduled customer to return and customer would like AM. ; ordrng 1 W11449482 (Control) and 1 WP2323198 (Heater) and 1 W11545823 (Freezer harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78717

Paul

Job Details: 03/29/2023

Arrived onsite for a refrigerator that has water building up on the top of the FC gasket. I found about a four inch section at the top right center of the FC gasket with water in it. I found no water marks on the chassis and no water under the crisper drawer. I found the center mullion dry and not sweating. I did find gaps between the chassis and liner around the freezer door that were never sealed at the factory and suspect this could be the issue. Ordering WP482338 ADHESIVE to seal it with. ordrng 1 WP482338 (ADHESIVE)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78746

Matthew

Job Details: 03/29/2023

"Arrived onsite for dishwasher not functioning. Upon arrival inspected unit. Power unit and ran diagnostics. Found stored error codes F7E1, f9e1, fae2. Draining pump sound good and no standing water. Main pump and motor not functioning. Unit also seems to be getting low flow of water. Ordering wash motor, valve , inlet and drain pump. Bringing back control. Office to reschedule . Needs AUTHO ; ordrng 1 W11289893 (Inlet assembly) and 1 W11025970 (Fill valve) and 1 W11416363 (Pump and motor assembly) and 1 W11497943 (Drain pump) and 1 NeedsAUTHO (Needs AUTHO)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Cedar Park, TX 78613

Paul

Job Details: 03/29/2023

Arrived onsite for a refrigerator with the RC lights not working. I found the upper and side RC lights not working. The air tower lights were working. I found no voltage out of the Orion board P8-5 to P8-6 to the lights. The control will need to be replaced. Ordering the GF2 control also just in case. Ordering W11574770 GF2 Control and W11567409 Orion control. Office to RS.; ordrng 1 W11574770 (GF2 Control) and 1 W11567409 (Orion control)

We serviced a

JENN-AIR VENTHOOD

Model JXW8536HS1

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

"Arrived onsite for vent hood lights hang down. On inspection the lights tabs were flattened out again, they are on back order so I just bent the tabs back out until the new ones arrive. They Need to be replaced, one of the lights the tab is broken.; O-emld tckt"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Leander, TX 78641

Maurice R

Job Details: 03/29/2023

"Arrived onsite for washer with a rubber burning smell. On inspection ran the unit in diagnostics mode and did not smell burning rubber, I then ran the unit in spin mode for 10 minutes and still no smell. I tried to lift the unit up but it is encapsulated between to pony walls. I could not get it out to lift it up. Need a dolly or two men to lift it up and over the baseboard (see pic).; O-emld tckt"

We serviced a

KENMORE WASHER

Model 796.4107231

Near Jarrell, TX 76537

David Z

Job Details: 03/29/2023

Arrived on site to follow up on washer that is not spinning. Examined unit and previous repair. Replaced the control per conversation with CS due to failure after previous repair. Found the stater sent is incorrect and research will be needed to determine the right part number. Unit does not have an RPS sensor and the parts diagrams don't have the correct part #. Ordering research to determine correct stater to continue repair. If we can not determine the correct stater we can not proceed with the repair. Office to schedule when we have correct part. DZO. ; ordrng 1 Research-Stater (Need correct stater. No rps sensor on this model)

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Salado, TX 76571

David Z

Job Details: 03/29/2023

"Arrived on site to follow up on washer that had an additional instance where it ran excessively and had the tub full of water. Almost overflowing. Customer had already contacted whirlpool who advised to replace the main control. Customer provided photo / video of unit full and stopped. Ordering control and encoder, pressure hose to complete repair. Office to schedule due to being exparts. ; ordrng 1 W11633362 (Control) and 1 W11627516 (Encoder) and 1 WP353244 (Pressure Hose)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Copperas Cove, TX 76522

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose refrigerator that is giving a PF error and not cooling in the RC. Examined and tested all DC loads. Found the evap fan is not running at all, causing the cooling issue. Ordering all electronics and a freezer evap fan to resolve issues ordrng 1 W11224591 (Evap Fan)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, TX 78628

Lou

Job Details: 03/29/2023

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that they have found water leaking at the bottom of the door on the left side. I opened the unit door and inspected the door seal and found the upper left corner the seal pushed inward. When I attempted to correct it, the seal would not stay pulled forward as it should. I found the drip pan below the unit full of water and cleaned it out. I placed the unit in diagnostics showing error code F8E4. Cleared the code and continued with testing. I dried the door gasket before starting and at the end of testing, I found the upper left corner the gasket wet and some water running down the left side the tub (photo). The unit is operating as designed other than this one leak. I am ordering the door seal and float switch and scheduled return service for 04/04/23. ; ordrng 1 W11483553 (Door gasket) and 1 W11545764 (Float switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78735

Scott

Job Details: 03/29/2023

"Arrived on site for washer not advancing when unit is started . Ran diagnostics, no error codes . Ran test wash unit would kick out when trying to agitate . Test manual and unit will actuate and spin but cutoff when agitating. Ordering motor , lower harness, control ,actuator. Call to set return. No water leaks detected i at time of service. Call to set return ; ordrng 1 W11578565 (Contol) and 1 W10903238 (Lower harness) and 1 W11398781 (Actuator) and 1 W10623547 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW01

Near New Braunfels, TX 78130

Andrew

Job Details: 03/29/2023

"Arrived on site to test unit for no ice production. Found icemaker appears to be catching on cover, again. Spoke with Techline and was advised to replace icemaker but before replacement cut notches into mounting points on door to drop ice maker and prevent from catching. Scheduled for 4/06. AH only. ; ordrng 1 W10873791 (Icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78734

Kevin

Job Details: 03/29/2023

"Arrived on site and inspected refrigerator and found fresh food section is 39? freezer is 25?, took pictures. Disassembled freezer and door switch broke while removing rails. Accessed evaporator and found no frost pattern, and an ice ball on evaporator. Sealed system repair will be needed; ordrng 2 W11289496 (Door switch)s and 1 W11598434 (Evaporator) and 1 W11578205 (Compressor) and 1 Nitrogenkit and 1 R600kit and 1 W11578026 (Ff Evap) and 1 W10143759 (Dye drier) and 1 SF8404 (Stub)"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Killeen, TX 76542

David Z

Job Details: 03/29/2023

"Arrived on site to diagnose washer that is leaving clothes wet at the end of the cycle. Customer says the issue happens consistently, but not necessarily every cycle. I checked for error codes and found no codes present. I ran several test cycles and manual tests on the unit. Unit is both spinning and draining fine, with no verifiable failures coming from either function. Customer said the unit also sounds like the whole room is going to cave in sometimes, which also sounds like loads may be off balance. I'm ordering a pressure Switch and hose to remove any possibility of the unit reading any incorrect water pressure, and also replacing the control. This should remedy any possibility of machine failure due to incorrect water level readings / drain ending too early. Office to schedule with approval from ext warranty. ; ordrng 1 W11316246 (Pressure Switch) and 1 W11456953 (Pressure Switch), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS6

Near Point Venture, TX 78645

Kimo

Job Details: 03/29/2023

"Arrived on site for a MW that is over heating. Upon inspection I found that the customer meant that the wave guide cover is melting. I contacted Andy at tech line and advised him of my findings and was advised to replace the cover,mark sure the wave guide itself is not damaged and perform a magnetron output test I ordered the cover and scheduled return for 04/03/23sr#7736059903. ; ordrng 1 W10533497 (Wave guid cover)"