Arrived on site for washer vibrating and making a lot of noise . Found basket sagging and bouncing . Ran diagnostics and gearcase making noise . Ordering suspension and will replace gearcase on return . No water leaks detected at time of service . Call to set return . ; ordrng 1 W10780045 (Suspension)

"WOS51EC0HS02 Arrived to inspect console issues. I found the issue was the console would not react to any selections within the DRO. The unit was very slow to respond, even after power resetting and I was unable to get it to go into service test mode. I removed and replaced the console and tested. All functions resumed and the unit heated and cycled as expected. Service test mode was accessible and operated as designed.

Arrived on site to test unit for unit not getting water. Test unit and found F8E2 and F10E2 error codes. Found bad vent and control board. Will order new vent and will replace vent and control board first and test. Reschedule ; ordrng 1 W11649995 (Vent)

"Arrived on site to test unit for cracked cooktop, customer stated that when she was cooking she heard a pop when she removed the pan cooktop was cracked, images provided, ordering cooktop, office to reschedule ; ordrng 1 W11175876 (Cooktop)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was Ref icemaker not working. Tested unit and had error code E5 ran a harvest cycle and passed ran a fill test and did not fill with water. Replaced the valve and it still did not fill, found that the water line to that ice maker was frozen. Im ordering a new icemaker, heater tube and control board if needed. Some parts are not available at this time. Office will contact customer once all parts are available. No leaks where observed during service. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater) and 1 W11224256 (Control)"

Arrived on site to install parts previously diagnosed. The parts ordered where the correct ones but will need connectors to attach to reservoir due to reservoir not being available. Spoke to SR and werent able to find the original one that the unit came with. Office to contact customer to reschedule. No leaks where observed during service. ; ordrng 2 WP2198677 (1/4 connector)s and 2 WP4373559 (1/4 to 5/16 Connector)s and 2 WP2300868 (Connector)s

Arrived on site and informed the customer I was going to order most mechanical moving parts and also the parts that where previously diagnosed. Returning tech to install all parts that are assigned to the job. Im rescheduling the customer ; ordrng 1 W11175771 (Valve) and 1 W10860176 (Spray arm) and 1 W10861526 (Sum&motor)

Arrived onsite for a washer to replace previous diagnosed parts. The customer stated that it worked after the last repair for one load and stopped. The customer stated it hadnt drained correctly. I found the blue wire going to the drain pump had broken internally. I replaced the harness and the be

Arrived onsite for a refrigerator thats not cooling well and making clicking sounds. The customer stated it cools fine but there is noise coming from the upper left corner of the RC where it says air flow. I ran the diffuser in diagnostics and found it failing and causing the noise the customer was hearing. Ordering W11236851 diffuser. Office to RS.; ordrng 1 W11236851 (Diffuser)

Arrived on site for no ice. Ran diagnostics E5 error code on icemaker defective thermistor ordering a new icemaker ; ordrng 1 W11658802 (Icemaker)

"Arrived on site to replace a new pump that was installed a week ago. Customer said it been working great since I left but he said that the rinse aid was not being dispense. I tested the rinse aid and it is not getting dispensed, he said they have never filled since the first time a year ago. Ordering a new dispenser. Not water leaks detected during service.; ordrng 1 KDTM404KPS0 (Dispenser) and 1 W11268658 (Flex Time clip)"

Arrived onsite for refrigerator making a noise. On inspection found the noise was the start device vibrating against the compressor. Ordering a new start device. Office to reschedule when part arrives.; ordrng 1 W11567494 (Inverter)

"Arrived on site. Water in bin drain pump not powering on diagnosed a defective drain pump ordering new drain pump; ordrng 1 W11539855 (External drain pump) and 1 W11572053 (Hose), states that autho needed"

Arrived on site for ice machine not powering up. Found unit dead. Outlet is getting voltage . Unplugged from drain pump into outlet . Unit is powering up . Ordering drain pump. No water leaks detected at this timePlease place on cancellation list . ; ordrng 1 W11539855 (Drain pump)

Arrived onsite and determine valve incorrect part packed. Advised customer the correct part will be reordered and the office will reschedule. ; ordrng 1 W11645245 (Valve)

"Arrived on site for fridge not dispensing water , unit is making ice . Valve is activating. Replaced dual valve ,still not dispensing water . Checked and found wires pinched in door harness . Ordering door and toe kick . No water leaks detected at this time. Call to set return ; ordrng 1 W10713153 (Toe kick) and 1 W11451511 (Valve) and 1 W10341320 (Valve) and 1 W11536873 (FZ door ss) and 1 W11384534 (Ui)"

"Arrived on site and inspected washer, found gear case is beginning to leak oil. Attempted to remove wash plate and found it is seized. Would need to bring back wash plate, gear case, slider, rotor, stater, clutch and all mounting screws to ensure repair on next visit.; ordrng 1 W11393685 (Gearcase) and 1 W10752283 (Wash plate) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 6 W11568617 (Stator bolts)s and 1 W10909670 (Spanner nut)"

Arrived on site to test unit for not wringing items out. Customer stated mostly happens when washing bedding. Ran diagnostics with no issues. Found error f0e5(off balance). Unit is level and suspension is good. No signs of gearcase failure. Removed agitator and nothing caught underneath. Advised customer on load sizes and unit off balance pausing when sensing unit is off balance. No leaks detected. Job complete.

Arrived on site to test unit for rattling noise. Found damper was excessively loud. Replaced damper and filled gap in liner and cabinet with silicone. Unit working as designed. No leaks detected. Job complete.

"Arrived on site and inspected range and found there is a gas leak at gas line connection where it attaches to valve shut off on wall. Confirmed range is also not leaking. Builder is present and has heard gas leaking from gas line, job complete"

Arrived on site and replaced keyboard/UI recommended by tech line on previous visit. Refrigerator will now power on and has begun cooling. Requested that customer continue to monitor refrigerator for the next 12 to 24 hours. Job complete

"Arrived on site to test unit for grinding noise, test unit found noise coming from cam, inspected under unit and found a water line metal end broke through the shield and was grinding on cam pulley, removed cam and inspected gear case, no signs of oil or failure detected at this time, replaced cam, belt and shield, tested unit unit is now running properly, no leaks detected job complete"

"Arrived on site for wash pushing load of laundry to on side of tub . Ran diagnostics, no error codes . Past wash test . Customer mentioned that no matter which way she wraps clothes load is off balanced and banging around . Went over and instructed on proper loading methods on new washers . No water leaks detected at time of service . Job complete"

Arrived on site for washer not filling . Ran diagnostics and found cold valve not dispensing water . Replaced valves . Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at this time . Job complete

Arrived on site for leaking dishwasher. Ran diagnostics no error codes and found leak at left side at heater element . Replaced heater . Ran diagnostics per WP specs . All checking good . No other leaks detected at this time. Job complete

Arrived onsite for a dishwasher thats not heating. I found an F7E1 error code and ran the diagnostics cycle to reset the control. I found the pump cavitating real bad. I asked the customer if they were cleaning the filter and the customer stated they didnt know about the filter. I checked the filter and found it completely packed with debris and the OWI covered with debris. I cleaned the filter and OWI. I tested the machine and all is working as designed. There were no water leaks present at the time of service. Call complete. Use Authorization # W16JR10APL1.

"Arrived on site to inspect refrigerator no airflow in the fresh foods section. Upon further inspection, I tested temps in the RC=62 degrees and FC=0 degrees. I placed the unit in diagnostics and tested the RC evap fan and found it was not operating. When I went to remove the evap cover, I found the cover would not remove due to the evaporator being engulfed in ice. Also found the right RC door gasket torn. ordrng 1 W10917313 (Right RC door gasket) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=12 degrees and RC=44 (setting of 35). I pulled the crisper drawer out and found the RC evaporator engulfed in ice/frost. I placed he unit in diagnostics and forced defrost and could not hear any sizzling from the ice hitting the defrost element. Pulled the unit out and tested the RC evap thermistor at the main control and found it at 88.6 kohms, well out of range. Tested amp draw to the defrost element and it was at 1.32amps and getting 124V. I inspected the FC evap cover and it was good/no ice. Returning tech will replace the RC defrost thermistor and defrost element. I had my customer sign the waiver of damages from defrosting refrigerator and recommended they unplug the unit at least 24 hours before were return and to place towels around the unit to catch any overflowing water from it defrosting. No water leaks observed during service."

Arrived on site to test unit for no power. Unit is blowing fuses due to bad modules. Needing both modules but module W10607548. Spoke with SR and ordering parts anyway and whirlpool to determine resolution. ; ordrng 1 W10607548 (Module) and 1 W10885135 (Module)

"Arrived onsite for dryer shutting off prematurely. Upon arrival inspected unit. Unit is in closet space. Will need to make accessible for repair. Put unit in diagnostics and found no stored error codes. Customer stated, he thought the saw an error code at one time but did not record it. Ran test and components seemed to be functioning. Customer stated the quick cycle works and increased time as needed, but the sensor cycles do not. Instructed customer to run a timed dry cycle and report back to maintenance. Ordering Moisture sensor and harness. /ordrng 2 WP3387223 (Electrode)s and 1 WP3387223 (Sensor harness)"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was preparing to perform the sealed system repair and when I went to move the unit out from the wall, I found the back left leveling rod was stripped. I advised the customer of this issue and advised the office (management) and required for the left support assembly and 2nd tech; ordrng 1 W10860229 (Left support) and 1 CNOTE (4 HOUR JOB) and 1 CNOTE (2 MAN JOB)"

"Arrived on site for water leaking. Found water in fresh food compartment bowed drain pan,found deli ui unresponsive,removed ui no damage to control or connections,found broken wire on harness. Unit will need a new harness and drain pan. ordrng 1 W11170612 (Deli harness)"

Arrived onsite for a refrigerator that is leaking. Upon inspection I found that the leak was coming from the main water feed line; ordrng 1 8212547RP (TUBE-WATER)

Arrived onsite for refrigerator not cooling in either section. Upon arrival unit hot in both compartments. Verified 120 vac to compressor. Compressor making no attempt to turn on. Ordering sealed system repair. Also bringing inverter. . Office to reschedule. ; ordrng 1 W11557671 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 WPW10143759 (UI dryer) and 1 2hr (2hr) and 1 W11546982 (Inverter)

"Arrived on site to test unit for burners going out during cooking, tested unit found gas pressure seems low, valve is converted properly, right front burner has extreme low pressure and will ignite but the valve is not opening properly, manifold will be needed to correct issue ; ordrng 1 WPW10204705 (Manifold)"

"Arrived on site for dishwasher not draining . Found unit non responsive, unit is getting voltage . Drain motor is 43.7 resistance. Ui not getting voltage . No LED on control. ordrng 1 WD21X24676 (Conrtol) and 1 WD21X25696 (Fuse) and 1 Weigh2hrs"

"Arrived on site for washer not filling correctly. Upon arrival confirm complaint and verified proper water pressure from water connections, but found water valve, not allowing of water in.

"Arrived on site to inspect wall double oven error code. Upon further inspection, the customer had the power turned off to the unit and provided a photo of the error code F2E1-stuck key. Customer turned the breaker back on and immediately once the unit booted back up, it began to flash the error code F2E1. I attempted to place the unit in diagnostics and it failed each time. I am ordering the control panel and office to schedule return service due to the availability of parts. Customer turned the breaker off due to the unit constantly sounding the tone for the error. ; ordrng 1 W11449303 (Control panel)"

"JBRFR36IGX00 Arrived to inspect moisture issue. The prior obvious sign of air incursion into the to left inner part of the door opening had returned and there was an area of moisture within the chassis. The cabinet installation has not been corrected and the chassis, due to being mounted within the incorrectly installed cabinetry, is still causing refrigerator cabinet twist and cannot be corrected without severely protruding out of the cabinet in several areas. The customer is requesting us to contact the MFG to attempt a replacement. I advised the customer we would contact the MFG the following day and follow up. No leaks observed during service. ; O-emld tckt"

"WRF535SWHZ07 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the FC rails and noted the door operated as designed, without having to manually push it closed. Since the FC door has been operating better than prior, now a baseline of operation could be established. The RC was over-cooling significantly and I verified the damper operating as designed. I tested the thermistor in a known-temperature glass of water and found it showing 9.47 K at 75?F, (9.88 @ 70? during test imagery) which matches this model per the MFG service manual and has ruled the thermistor out, as the issue. According the the MFG manual, this thermistor does not match the usual temperature charting. All other tests proved the evaporator fan and damper were working as designed, with good airflow. The unit had experienced an exploded water filter prior, drenching the interior of the RC and I suspect the control may have gotten wet and is now not responding to sensor readings correctly. The right RC door gasket had a tear at the top. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11524469 (Control) and 1 W10830162 (RC Door Gasket)"

"Arrived on site for unit not cooling. Upon arrival inspected unit and is hot in both boxes. Compressor is running. Found dye at lockrings. Upload pictures to SD. One of the leaks the liquid is wet to the touch. Need to order sealed system repair. Need lockrings repaired. Ordering compressor, up dryer, r600 kit, nitrogen, and access valve. Office to reschedule ; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11580057 (Compressor) and 1 W11506635 (Access valve)"

"Arrived onsite for a refrigerator that is making a loud noise when you open the door. Upon inspection I heard a loud noise coming from the damper, I tested again to confirm but the noise didnt happen again. According to the cx the does not happen all the time I am ordering damper on rescheduling 04/12/23; ordrng 1 W11164593 (DIFFUSER)"

Arrived on site to test unit for skipping from sensing to done. Found slider metal ring is loose and not allowing proper engagement into spin. Rotor and slider need replaced for damage. Ordrng 1 W10915701 (Rotor)

Arrived onsite for dishwasher door not staying down. On inspection found that the sleeve friction was missed off the hinges. Ordering sleeves WP8268961. No water detected during service.; ordrng 2 WP8268961 (Sleeve friction)s

Arrived onsite for refrigerator not cooling in either compartment. Unit in storage. Ran unit and compressor powered on but is not running efficiently. No frost pattern on evaporator. Can hear refrigerant bubbling in the lines. Unit needs sealed system repair. Copper cap tube. And inverter. Office to reschedule ; ordrng 1 W11557671 (Compressor) and 1 W11546982 (Inverter) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 2hr (2 hr) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)

Unit in 20th floor Electrical room. Arrived onsite and found unit compressor making loud vibration noise. Compressor is hot to he touch. No frost pattern on evaporator. Can hear refrigerant bubbling in tubes. Unit will need sealed system repair. Copper cap tube. Also Ordering inverter. Office to reschedule ; ordrng 1 W10276644 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 2hr (2hr)

F0-E5 off balance . Ran manual test and found during spin the basket does not spin only the wash plate. Found failed hub. Need to replace hub. Unit fills and drains correctly. Ordering hub and wash plate. Office to reschedule.; ordrng 1 W10528947 (Hub) and 1 W10902814 (Wash plate)

"Arrived on site to diagnose range that was melting pots. Examined unit and found the cooktop was partially damaged / melting / etching due to heat / pot choice. I checked several of the customers pots and found them rocking, due to being bowed downwards, causing the thermostats to be unable to accurately read and cycle. Advised to change pot's and pans to a set with fully flat bottoms. Ordering a new cooktop to resolve the damage. Office to schedule when oversized part arrived. ; ordrng 1 W11112610 (Cooktop)"

"Arrived on site to diagnose dryer that is not stopping when running. Tested unit and found the noise is actually the drain pump on the washer constantly running. Tried to cancel and it would not stop. Removed pressure hose and was able to get it to stop. Tried to blow through the pressure hose and found it kinked somewhere and could not be blown through, even disconnected from the tub. Ordering upper and lower harnesses (hose attached), connector nipple, and control. Office to schedule when we get all parts. ; ordrng 1 W11417071 (Lower Harness) and 1 W11662155 (Upper Harness) and 1 W10919003 (Drain Pump) and 1 W11481725 (Control) and 1 W10585084 (Hose connector nipple)"

"Arrived onsite for refrigerator making a note. On inspection the unit was maker a noisy of a motor boat. Found the steel tubes were vibrating and make the noise I used tie wraps to help to quiet the unit down. The unit was not squared up, the doors were not even. That causes the unit to work harder to keep the unit cool and the process it freezes the water tub for the icemaker. The icemaker made ice the first 2 days then stopped. I had the unit harvest and fine home position, no issue. I then called for water to fill the tray it sound like it did put no water was made it to the tray. Told customer that I would leave the ticket open and to call if icemaker does not produced in the next few days. No water leaks detected during service. ; O-emld tckt"

"Arrived on site to test unit for F8E1 error, tested unit found unit is locked, pressure switch is not reading properly, replaced pressure switch and the door opened, found unit still has water in it, activated drain pump but it will not drain, removed front panel inspected drain pump filter and found completely clogged with a piece of fabric, removed and tested but water is still not draining, removed drain hose and inspected, no restrictions found, will need drain pump to correct issue, ordering pump rescheduling ordrng 1 W11458345 (Drain pump)"

"Arrived on site and found refrigerator is unplugged, after reconnecting to power compressor attempts to run and trips start device immediately. A sealed system repair will be needed to correct issue; ordrng 1 R600kit and 1 Nitrogen and 1 W11614224 (Compressor) and 1 W11598434 (Evaporator) and 1 W10143759 (Dye drier) and 1 Sf8404 (Stub)"

"Arrived on site for wall oven turning itself on. Upon arrival confirm some point but found no errors in diagnostics. Sound door gasket, the upper oven sailing as well as UI parsley unresponsive when trying to activate it. Will need office to reschedule Once availability of the UI control is known along with the gasket. Ordering ui W11297709; ordrng 1 W11297709 (Ui control)"

"Arrived on site for washer not drain8ng. Upon arrival confirmed issue and found f9e1. Also found broken lower harness and ACU smelt of burning p,attic with burn holes in it. Will need office to reschedule once availability of the following parts is known: ordering W11626074 control, W11335100 lower harness, w11399437 drain pump.; ordrng 1 W11626074 (Control) and 1 W11335100 (Lower harness)"

Arrived on site for F9-E1. Upon arrival ran diagnostics and getting F8-E1 long fill. Ran automatic test cycle and components operate correctly. Ran a normal cycle and unit is operating correctly. Checked water pressure and is good. Due to being second time getting F8-E1 long fill error code. Will order control and water valve for replacement. Office to reschedule ; ordrng 1 W11614515 (Fill valve) and 1 W11624943 (Control)

Arrived on site to test unit for ice not dispensing. Found when door closed ice not dispensing but when activating switch with my hand unit dispensing ice. Removed door switch and verified continuity was good and door making proper contact with switch. Recommend switch replacement. Ordering UI as a precautionary. Rescheduled for 04/19. ; ordrng 1 W11123941 (Door switch) and 1 W11239666 (UI)

"Arrived on site and found saved error code for motor fault. Set washer into a diagnostic cycle and lit lounge is working properly. Washer will agitate correctly but when set to spin motor just makes noise. Washer was able to spin on previous visit. Control board was replaced on last visit will need to bring back motor, lower harness, and capacitor to ensure repair on next visit; ordrng 1 W11095106 (Lower harness) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator not cooling well. At arrival I retrieved temps and RC 50? FC 34?. Pressures took 2:55 to equalize. Called tech line to document and spoke to Chris SR#7736110310 and want us to call techline before we replace the compressor to test the compressor with a watt meter. Im ordering compressor, non uv drier, access valve and watt test kit. Office will contact the customer once all parts are available. No leaks where observed during service. ; ordrng 1 W11592009 (Compressor) and 1 W11506635 (Access valve) and 1 Inverterwattmetertest (Inverter watt meter test kit)"

"Arrived on site. Powered unit on water filed pan,recirculating pump not powering on voltage at pump diagnosed a defective recirculating pump customer does not want repairs

Arrived onsite for unit non functioning following overheating when broil was left on unattended. Determined TOD is good. Advised customer on findings and on repair not being viable.

Arrived on site to test unit for unit giving miss wired unit. Reset unit and unit working as designed

"WTW4850HW1 Arrived to inspect no operation. I found the unit would not turn on, nor could service test mode be accessed. Line VAC was present and the customer advised me a similar event had occurred prior, later finding it to be SO 368879. From the control, the drain pump showed 20.3 . The 50 ?F rated capacitor was 400 ?F, well within specifications. The unit appeared to have a simple control failure and unplugging for a few moments and then re-plugging yielded an audible relay click, but no other functionality. Unloading every connector on the control, but the power supply, finally allowed service mode entry. The unit had F2E3, F2E1 and F1E1 wee stored. I was able to determine the mode shifter J12 connection as the source of the issue. J2, 1-2 2.49 . J12 1-4, 10.65VDC loaded and 11.2 unloaded. Tach verification mode worked as designed and I utilized a swing-tested mode shifter and found the same issue. Due to the lower than expected VDC at J12, I suspected the control low VDC power supply was damaged by a prior reported storm and R/R/Rd the control. The unit resumed all normal functions and operated as expected. No leaks observed during service.

"Arrived on site to inspect cooktop for gas leaks. Upon further inspection, the customer advised that the gas company had inspected the home for a gas leak and both advised the cooktop is leaking somewhere. Using my gas sniffer, I tested the unit and sniffer would indicate a strong sense of a leak at the far right two burner valves. I disassembled the unit and using my liquid leak detector, I checked the valves and did not find a leak. I checked the valve stems and found the right front and rear valves are leaking at the stems (photos). I removed and replaced the valves/manifold and tested all gas line connections and found no leaks. Reassembled the unit and tested and unit is operating as designed. Manufacturer covered the diagnostics fee. No gas leaks detected at the end of service, job completed."

"LFXS26973S/00 Arrived to inspect continuous dispensing. I found the unit would fail at either ice or water curing dispensing operations and it would not stop. Inspection of the paddle revealed the plastic had started to bind within the housing and I was able to apply high-purity silicone grease to the affected areas, correcting the issue and restoring the positive feel of the paddle. This particular unit is extremely difficult to remove the UI, compared to others of the same model/design and I elected to not risk damage, as I was able to fully correct the issue without complete disassembly. No leaks observed during service.

Arrived on site to follow up on washer that lost spin function due to damaged stater. Replaced stater with correct model with no RPS sensor. Tested unit in diagnostics mode. Verified all functions working as designed. Repair completed.

"Arrived on site to diagnose washer making a clicking sound. Tested unit and found spin good, but when draining the unit makes a grinding sound. Drained unit with transfer pump are checked trap. Found no obstructions present in trap. Failure is in the drain pump and requires replacement.Replaced drain pump and tested unit. Verified all working as designed with no water leaks present. Repair completed."

"Arrived on site and installed repaired part, I welded retention bolt to switch engagement extension. Unit now working as designed. No leaks detected.

Arrived on site to test unit for unit givign F2E1 shorted keypad error. Test unit and unit giving shorted keypad and ui disconnected and display board not working all had to do with the console. Also found relay error. Replaced console. Test unit by heating to 350 and unit test good job complete.

Arrived on site to test unit for unit not getting to temp. Calibrated unit to 20? test unit and unit test good on average temp job complete.

Arrived onsite for a range with a oven section that wont heat. Upon inspection I found that the glow igniter was not getting hot enough to ignite the gas. I installed the new igniter and tested the unit several times and found that it operated as designed.

"Arrived on site. Tested dispenser weak flow,jumped power straight to valve same issue diagnosed a defective valve,customer provided part. Installed new valve ran water dispenser unit working as designed.

"Arrived onsite for water under the fresh food drawers. On inspection found that the tray drain on the rc evap was clogged. I informed the customer that if we work on the unit and something else happens not releasing to the issue we will not be responsible for it. I read the disclaimer about all the issues that this unit has. The customer understood the situation of the unit. The drain was iced up. I defrosted the unit and got it draining again. I check the unit for gaps i the gasket found none. Cleared the s trap out, checked the harnesses for the fresh food drawer no visible evidence of damage.

Arrived onsite for refrigerator not cooling and a error message H1. On inspection found a huge ice block in the freezer on the evap. The boots bin in the fridge was iced In and could not be removed. Found that the light in the rc had burnt through the liner and burnt some of the foam. Consensus is that the rc door properly got left open and the light bulb heated up and burnt the liner. It also let moisture into the unit and the FC evap froze up. I got the manual defrost to turn on and could hear it defrosting the evap. Informed the customer that the thermistor is probably bad with a good chance the control board was damaged by the halogen bulb that is next to the control board.

"Arrived on site for not making ice. Upon arrival, unit is turned off. Restored power to unit. Tank began to fill. Found not getting voltage from control to compressor. Contacted SW for assistance. Recommend replacement of control and harness. After researching parts found Harness and control are not available . No repair can be made.

Arrived onsite for a dryer that is not powering on after a power issue in the home. I found only 10VAC at the wall outlet from L1 to ground. L2 to ground was 123VAC AND L1 to L2 was 110VAC. I tried resetting the breaker but it didnt change. Advised the customer to check the breaker and possibly the wall outlet. Call complete.

"Arrived onsite for a washer to replace the main control. I replaced the control, ran a calibration cycle, and ran a auto diagnostics test. All cycles completed and worked as designed. I charged the customer for part only. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a range with the upper oven not working in the bake cycle. The customer also stated the lower oven works but doesnt get hot enough. I found the upper oven bake ignitor open. replace the upper oven bake ignitor and calibrate the lower oven. I replaced the ignitor and calibrated the lower oven. Both are working as designed. There were no gas leaks present at the time of service. Call complete.

"Arrived on site to test unit for whistling noise, tested unit found when turning on all the burners a high pitch vibration noise is coming from the regulato. replaced regulator and tested noise is no longer present unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for missing parts, tested unit for left drawer slider split do to unit was dropped causing extensive damage to drawer and frame, called tech line to document, per tech line unit is non SR#7736115228, provided customer with SR number, customer will need to call customer service, job complete"

"F3E5, F0E3, F2E1 Inspected gear case assembly and found it is beginning to leak oil. Homeowner will contact office if they wish to continue.

Arrived on site to replace glow igniter. Replaced igniter test unit and unit test good job complete.

Arrived on site for heard loud pop and oven no longer heating correctly. Upon arrival inspected unit and found fractured bake element. Need to replace bake element. The bake element is covered under Maytag warranty. Replaced element and test unit by preheating to 350. Unit heated correctly. Unit is operating as designed. Job complete .

"Arrived on site to test unit for leaking when filter removed. Found sediment damaged filter head. Advised customer to have both filter head and valve replaced. Replaced parts, unit now working as designed. No leaks detected.

"Arrived to perform harness repair. I found multiple wires broken and there were sections along the length of the exposed harness, which required grafting in new sections. All connections were pre-tinned, soldered and then heat shrink material was applied. All ice maker functions returned to normal. The water filter housing was able to have the front panel pressed back into place and I verified it highly unlikely that the issue will occur again. No leaks observed during service

Arrived onsite for a wall oven that will only keep displaying an hour glass on the screen and will not turn on. I tried power cycling the oven and the display would not reboot. I tested voltage to the control panel and had 14VDC. I changed the control panel and tested the unit. The unit is working as designed. I explained to the customer that the oven needs to be connected to WiFi or other issues could start happening.

Arrived onsite and found unit operating with failed upper bearing. Replaced upper bearing and glides. During repair cabinet short blew in line fuse. Retrieved fuse by special order from Marcone and completed repair. Charged cost of fuse

Arrived onsite and found unit operating with week suspension. Completed repair and tested. Unit is now operating as designed. Advised customer on repair

"Arrived on site and replaced broil element . Now both broil and bake are functioning properly . No gas leaks detected at the time of service. job complete"

"Arrived on site ,replaced fresh food evap fan motor . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete"

"Arrived on site for plug burned . Found one of the prongs burned . Checked terminal block , block is in good shape . Checked voltage at outlet . Found one leg is missing . Recommended customer replace outlet ."

"Arrived onsite for a refrigerator with ice clumping together in the bin, a sheet of ice behind the bin, and water barely running. The customer stated the issue started when he changed the filter. I tested the water dispenser and found the water coming out very slowly. I removed the filter and tested it getting 8 ounces in 6 seconds. The sheet of ice building up behind the bin was being caused by a lack of pressure and the water missing the ice tray. I ran a harvest cycle and a fill cycle with the filter removed and it worked as designed. I advised the customer to change the filter again and if there was still an issue to call and I would order a filter housing.

Arrived on site. Found a defective led module per service pointer removed all leds installed updated led modules all leds working correctly. Autho S84638 ; used 4 W11632139 (Led module) from stock

Arrived onsite and found unit operating with failed drain harness. Repaired drain harness to restore function. Advised customer on repair. Unit is now operating as designed. All checks good.

Arrived on site for range needing previously diagnosed knob. Upon arrival installed required part. Found unit working as designed. Call complete

Arrived on site for refrigerator not dispensing/making ice properly. Upon arrival confirmed complaint and found no water pressure coming to door or ice maker. Found fill line kinked as well as inlet valve not releasing enough water once kink was fixed. Replaced valve and found no leaks and unit working as designed. Informed customer to give unit 24 hrs to fill bucket. Call complete

"Arrived on site for washer not agitating correctly. Upon arrival confirmed issue in diagnostics tests but found no errors in diagnostics. Found control not registering/sending correct voltage to motor, and replaced ACU. Reassembled and tested unit. Found no leaks and unit is fully agitating and functioning as designed. Call complete"

"001601Arrived on site for water leaking. Found icemaker double filling diagnosed a defective icemaker,replaced icemaker power cycled unit,icemaker ran through a harvest cycle and filled with water no leaks."

"Arrived on site and found saved error code for unbalanced loads, ran all functions in manual diagnostic cycle and everything is working properly. Washer also completed a calibration cycle and an automatic test cycle. Discussed correct loading to prevent unbalanced loads and correct usage of detergent to prevent any setting error. Reported customers experience and documented with tech line 7736115870"

Arrived on site to test unit for gas smell. Found gas leak coming from yellow flex line and adapter. Advised customer to replace both parts. Job complete.

"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they recently had their one year home inspection and the inspector used an infrared laser gun to test temps in the oven. I advised the customer that using that device is not the proper way to test and the infrared gun checks surface temps and not airflow temps and provided a copy of the technical training pointer #W10565140. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 470. Next readings were 312, 391, 321, 398 for an average temp of 355.5 degrees. I advised the customer of my findings. No repairs needed at this time. No gas leaks detected during service, job completed."