Service History 181 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near New Braunfels, TX 78132

Andrew

Job Details: 04/11/2023

"Arrived on site to test unit for no ice production. Found ice maker connection was not connected. Found connection was good and no signs of damage. Secured connection, ran diagnostics with no issues. Ice maker filled as designed. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Canyon Lake, TX 78133

Andrew

Job Details: 04/11/2023

Arrived on site and replaced previously diagnosed damaged rotor and slider. Ran unit in quick wash and verified advancing through cycles as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Canyon Lake, TX 78133

Andrew

Job Details: 04/11/2023

"Arrived on site to test unit for not completing wash cycles. Found for shift fault and long/no fill. Ran diagnostics with no issues. Replaced control, motor run cap, and actuator. Ran quick wash cycle and verified going into cycles as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near New Braunfels, TX 78130

Andrew

Job Details: 04/11/2023

"Arrived on site to test unit for no ice production. Temps are correct, ice maker responding and filling as designed. Error code e5 present again. Control sending 5vdc to ice maker thermistor but not receiving voltage to ice maker. Jumped pink and tan wires entering cabinet at molex connection and could not get continuity through HV control connections p7-1 and p7-2. Techline indicated potential break in wire in cabinet. No further repairs recommended at this time as unit is being sent for review for harness damage in cabinet. Job complete. SR#7735918301"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Burnet, TX 78611

Maurice R

Job Details: 04/11/2023

"Arrived onsite for washer making a noise. On inspection found oil on the bottom of the unit. Removed the pulley found oil there, oil on actuator and capacitor. When the gearcase was removed the hub teeth were rounded off. Installed all the new parts and tested unit, the noise is no longer there. Calibrated the unit with new parts. No water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Manor, TX 78653

Joe Z

Job Details: 04/11/2023

Arrived on site for not cooling. Upon arrival inspected unit and found FC cold and RC cool. Found upper half of evaporator covered in ice. Noticed evaporator fan is not running. Test fan and is bad. Cleared all ice. Forced defrost and operates correctly. Need to replace evaporator fan. Replaced fan motor Wp2315539. Test unit and fan now operates correctly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near China Spring, TX 76633

Tyler

Job Details: 04/11/2023

Arrived on site for refrigerator with gap in gasket. Upon arrival confirmed issue and found top left side of right hand door not sealing correctly. Resealed/reshaped gasket and found door working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Morgan, TX 76671

Tyler

Job Details: 04/11/2023

Arrived on site for washer not filling correctly. Upon arrival found proper water supply and connections. Found no errors in diagnostics and unit passed in both diagnostics and quick wash cycle. Instructed customer due to energy/water regulation washer has a predetermined fill limit. Unit is working as designed call complete

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS05

Near San Marcos, TX 78666

Andrey

Job Details: 04/11/2023

"Arrived on site to test unit for door not sealing properly, tested unit found no failed parts in it, door is opening and closing properly, both sides of door are seeding on rubber stops, receivers and hinges are in perfect position,called tech line to document, sent multiple images per tech line all functionality of unit is with an engineer specifications, stated if the unit heats, gaskets sealing, and all components are functioning properly, then everything else is cosmetic and installation which unit is out of cosmetic warranty SR#7736159448, if customer is still not satisfied with results, advise then to call whirlpool customer service to see if they will do anything unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Andrey

Job Details: 04/11/2023

"Arrived on site to test unit for broken door switch , tested unit for broken door switch, replaced part and tested unit is now running as designed, job completed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Scott

Job Details: 04/11/2023

Arrived on site for heater issues . Found heater element broken . Replaced element . Ran diagnostics got only heater error code . Test wash passed . No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Austin, TX 78745

Scott

Job Details: 04/11/2023

"Arrived on site ,replaced center igniter . Still not clicking . Found igniter not plugged in igniter module. Plugged in and center burner is igniting . Nothing collected. No gas leaks detected at this time. Job complete"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Cranfills Gap, TX 76637

Tyler

Job Details: 04/11/2023

Arrived on site for dryer not tumbling. Upon arrival confirmed issue and found after disassembly of unit that the belt had broken. Found no motor or pully faults. Replaced belt and found unit working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS0

Near Austin, TX 78745

Scott

Job Details: 04/11/2023

"Arrived on site for left burners having ignition issues . Found back left had cap upside down ,left front had debris under burner head . Cleared under burner head and corrected cap on rear . All burners are igniting properly. No gas leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Kyle, TX 78640

Andrey

Job Details: 04/11/2023

"Arrived on site to test u it for noise, tested unit found noise coming from metal heat shielding vibrating on unit frame, secured shielding and added foil tape to dampen noise, powered unit on, noise is now gone maintenance approved, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Round Rock, TX 78665

Paul

Job Details: 04/11/2023

Arrived onsite for a dishwasher not heating correctly. I found a F4E3 error and F7E1 error stored in the control. I found correct voltage to the wash pump and it was not running. I replaced the pump and ran the auto diagnostics cycle to reset the control and test the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Austin, TX 78737

Kevin

Job Details: 04/11/2023

"Arrived on site and replaced drain pump diagnosed by previous technician, after replacing washer will still not drain. Removed and inspected hoses one at a time and found clothing items laying flat across drain on bottom of tub assembly keeping water from flowing, took pictures. Recommended to homeowner that small and thin items be placed in a garment bag when doing laundry to prevent this from happening again. Documented with tech line 7736152985"

We serviced a

KITCHENAID VENTHOOD

Model KVWC958KSS

Near Austin, TX 78737

Kevin

Job Details: 04/11/2023

"Arrived on site and inspected vent hood and found blower motor does not fit installation area. Installation bracket Shown on page 5 of installation instructions is missing. Pass throughs for harness connections Is too small and keeps fan motor from mounting properly. Took multiple pictures and spoke with CS, either parts are not compatible Or there has been a change that is unknown. This is not a repair problem it is an installation Or compatibility problem. Builder is present and understands the issue, Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Round Rock, TX 78665

Paul

Job Details: 04/11/2023

Arrived onsite for a washer not spinning out. I found an F7E1 and F7E6 error codes stored. I found the run capacitor open. I replaced the capacitor and tested the machine. All is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW4

Near Georgetown, TX 78633

Lou

Job Details: 04/11/2023

"Arrived on site to inspect washer not spinning out the clothing. Upon further inspection, I found the washer out away from the f it had walked due to an out of balance load. I placed the unit back even with the dryer and placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I inspected the bellow drain and it is clear and the unit drained the water from the tub as designed. I found the customer is possibly using too much detergent is using pods and Oxy powder together which will cause too many suds and the unit will shut down if it detects too many suds. I contacted the owner and advised of my findings and made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed"

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5530AAS

Near Leander, TX 78641

Kimo

Job Details: 04/11/2023

Arrived onsite for a vent hood this buttons that fell in. Upon inspection I found that the control was broken. I replace the control and tested unit and found unit operating as designed. I

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Leander, TX 78641

Kimo

Job Details: 04/11/2023

Arrived onsite to inspect and rang with a loose. Upon arrival I found that there was some confusion about the svc fee. I advised customer to contact the builder to get things straightened out.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Liberty Hill, TX 78642

Kimo

Job Details: 04/11/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new inlet valve and control. And tested unit and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ

Near Liberty Hill, TX 78642

Kimo

Job Details: 04/11/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new ice container and coupler and tested the unit and found unit operating as designed.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LM1

Near Liberty Hill, TX 78642

Kimo

Job Details: 04/11/2023

"Arrived onsite for a DW that is leaking for the left corner. Upon inspection I found no leaks at the vent,sump&motor,dispenser, I noticed the that cx had a soft water system on the home and that they ware also using pods. I advised the customer on detergent use and why they might see a leak like what they are currently seeing at the moment."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78732

Wesley

Job Details: 04/11/2023

Arrived onsite to diagnose chemical smell concern. Verified unit is operating as design without chemical leak or burning electrica. Advised that smell would only be explained by environmental factors and the cabinet should be cleaned and vacuumed from pet dander at least annually. Unit is operating as designed without any smell inducing failures.

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Austin, TX 78731

Wesley

Job Details: 04/11/2023

Sr#7736152156 arrived onsite for door flush concern. Evaluated and made adjustment to alignment to cabinet to ensure no counter torque. Flush was unchanged. Suspect freezer cabinet vacuum being stronger due to temp differential is primarily responsible for the tighter fit of the left door. Seals are good and snug to frame. Called techline and documented findings and photos. Advised customer on findings. No repair recommendation at this time. Cosmetic cabinetry concern.

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS244LL2

Near Austin, TX 78731

Wesley

Job Details: 04/11/2023

"Arrived onsite and found unit operating with failed adjuster, replaced the LH adjuster. Unit is now operating as designed advised builder on repair."

We serviced a

WHIRLPOOL COOKTOP

Model KCES550HSS00

Near Manor, TX 78653

Joe Z

Job Details: 04/11/2023

Arrived on site for cooktop that is discolored. Customer sent in photos for review. Replaced glass cooktop. Unit is operating correctly. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Buda, TX 78610

Andrey

Job Details: 04/11/2023

"Arrived onsite to replace previously diagnosed, motor, capacitor and harness, replaced parts and tested unit, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Pflugerville, TX 78660

Joe Z

Job Details: 04/11/2023

Arrived onsite for making loud humming noise. Upon arrival inspected unit and hear noise coming from compressor area. Removed bottom panel to inspect. Found that compressor is vibrating at base of unit. Added both pads to eliminate noise. Unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Elgin, TX 78621

Joe Z

Job Details: 04/11/2023

Arrived on site for not filling correctly. Upon arrival test unit and lid not latching. Test latch and is good. Need to replace control. Replaced control W11513255. Test unit and is now operating correctly. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Austin, TX 78723

Joe Z

Job Details: 04/11/2023

"Arrived on site for lights not working. Upon arrival,inspected unit and found door utility compartment is not correctly inserted on door and causing switch to not engage. Remounted utility compartment and test unit. Unit is now operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78705

Luis

Job Details: 04/11/2023

"Arrived on site. Found crack on liner at bottom of fresh food,used repair kit on crack."

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Austin, TX 78746

Scott

Job Details: 04/11/2023

Arrived on site for temps getting higher then normal in dryer . Ran diagnostics got 4-1 error ( restricted air flow ) . Ran flow meter test as well and got restricted air flow reading . Also found dryer is pushed up against vent hose . Correction made on vent . Recommended getting exterior vent cleaned. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78734

Kevin

Job Details: 04/11/2023

"Arrived on site and found saved error codes F3E3, F0E7, F0E9, F0E5, inspected gearcase and found it is leaking oil. Attempted to remove wash plate and it is seized.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near New Braunfels, TX 78130

Andrew

Job Details: 04/11/2023

"Arrived on site to test unit for leaking from top. Found compression fitting on double valve was no locking on ice maker fill tube properly. Found fill tube was not damaged. Replaced valve, unit now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Austin, TX 78737

Luis

Job Details: 04/11/2023

"Arrived on site. Found mold on dispenser ice door and clogged fresh food drain. Replaced ice door and motor assembly,removed compressor cover disconnected drain tube,cleared out obstruction in drain checked water flow through drain good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Seguin, TX 78155

Andrey

Job Details: 04/11/2023

"Arrived on site to test unit for noise, customer stated that it comes and goes, attempted to mimic noise with no success, exposed back panel added sound pad in potential areas, secured wires, advised customer tho monitor and if issues return to take videos and call us back, unit is running as designed, no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78737

Luis

Job Details: 04/11/2023

"Arrived on site for no cool. Room temperature in both sections compressor and fans running,ran diagnostics test 4 no frost forming on evaporator diagnosed a leak in the system

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Seguin, TX 78155

Andrey

Job Details: 04/11/2023

"Arrived on site to test unit for no heat Front right burner, tested unit found shorted element, replaced F/R element, tested unit, unit is now functioning as designed, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Waco, TX 76708

Tyler

Job Details: 04/11/2023

Arrived on site for refrigerator tripping breaker upon power up. Upon arrival confirmed complaint. Upon further testin* I found resistance to compressor windings at 4.5 and not grounded. Found stable 120 power supply. Used tester S.Dev. And found steady amp draw at 0.8amp for over 15 minutes I replaced start device. Found unit running stable with.8amps. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Seguin, TX 78155

Andrey

Job Details: 04/11/2023

"Arrived on site to test unit for low ice production, customer stated that he is finding a lot of plastic shavings in his ice, tested ice maker found feeler arm getting stuck on the twist tray, multiple rough spot on the arm looks like its scraping off plastic, replaced ice maker, temp in freezer set to -5 that could be contributing to low ice production, changed temperature to recommended setting, advised customer to also install inline filter, unit is running as designed, job complete"

We serviced a

JENN-AIR RANGE

Model JGRP548WP00

Near New Braunfels, TX 78132

Leonardo

Job Details: 04/11/2023

Arrived on site to replace orifice kit test unit and unit test good job complete. Job complete.

We serviced a

WHIRLPOOL RANGE

Model KDRS407VSS05

Near Austin, TX 78717

Wesley

Job Details: 04/11/2023

Arrived onsite for f6e0. Power had not been cycled. Turned off power at the breaker and cleaned and secured all connections between the console and the control. Restored power and tested. Unit is now operating as designed according to the trouble shooting guide. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

Matthew

Job Details: 04/11/2023

Arrived onsite to replace electrodes (2) and harness. Replaced parts. Tested unit and unit is functioning properly. Job complete .

We serviced a

FRIGIDAIRE WASHER

Model FAFW3801LW5

Near Austin, TX 78702

Matthew

Job Details: 04/11/2023

Arrived onsite for washer leaving clothes wet at the end of the cycle. Upon arrival inspected unit. Ran diagnostics and recorded E48 control not reading latch. Ran test and all seemed to be functioning however diagnostics mode was staggering in step mode. the same error code would appear. Notified customer that an intermittent latch failure could be causing the issue. Power cycled unit and told customer to run a small load. Called customer back in the evening and customer stated unit was now functioning properly. If symptoms persist recommend replacing latch and potentially control.

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW0

Near New Braunfels, TX 78130

Andrew

Job Details: 04/11/2023

Arrived on site to test unit for not spinning. Found belt popped off and damaged. Recommend replacing belt. If wishing to proceed would need drive belt WPW10260319.

We serviced a

KENMORE DRYER

Model 110.6813341

Near Burnet, TX 78611

Maurice R

Job Details: 04/11/2023

Arrived onsite to install dryer vent. Installed the dryer vent and leveled the unit out. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY01

Near Burnet, TX 78611

Maurice R

Job Details: 04/11/2023

Arrived onsite for refrigerator leaking. On inspection found water by the compressor and all over the floor. When I was looking for the leak water from the top of the unit was hitting in the head. Saw water running down the back of the unit into the tray where the compressor sits. On further inspection found the icemaker fill tube had a hole in it and was spaying the bottom of the cabinet and running down the back of the fridge. Replaced the fill tube and tested unit. No more leaks and the unit is operating as designed now

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3NHAXVS01

Near Morgan, TX 76671

Tyler

Job Details: 04/11/2023

Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint and found icemaker only received 90-110 volts but wouldnt run. Traced issue to RF emitter/receiver. replacement of W10757851 control emitter. call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Granger, TX 76530

Gerry C

Job Details: 04/11/2023

"WRX986SIHZ00 Arrived to inspect no ice. Upon arrival, the customer advised me the unit has, since calling in about the ice, lost its ability to keep items frozen within the FC. FC temperature measured at 25?F and RC was 40? The FC had not been opened for many hours, prior to my arrival. The compressor could be heard running and the front of the condenser was cool (floor/room temp) to the touch. I found the braze joint at the dye drier had failed and was showing signs of long-term leakage. Tapping the system, the static pressure was 19/19. I recovered the system and then corrected the leaking the sealed system. I vacuumed to 210 microns and allowed the unit to sit for an additional 15 min. Holding vacuum, I charged with the MFG prescribed refrigerant charge. The unit started cooling as designed. Operational test good, no leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS02

Near Austin, TX 78703

Luis

Job Details: 04/11/2023

"Arrived on site for frost in freezer. Checked door seal good gasket sealing to cabinet,raised freezer door checked seal good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Round Rock, TX 78665

Paul

Job Details: 04/11/2023

Arrived onsite for a dishwasher not draining the water out. I found the drain pump with the correct voltage and not working. I replaced the pump and tested the machine. All is working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Hutto, TX 78634

Paul

Job Details: 04/11/2023

Arrived onsite for a washer that makes a clicking noise and struggles during the spin cycle. The customer stated it makes the clicking noise in agitate also. I found the gearcase with a bad spot in it causing a drag when turning the basket by hand. I checked the lower unit components and found the rotor screw had backed out and there was gear oil everywhere under the machine. I showed the customer. I found all the lower unit parts in good condition except the gearcase.

We serviced a

FRIGIDAIRE WASHER

Model FFLE1011MW2

Near Round Rock, TX 78681

Paul

Job Details: 04/11/2023

Arrived onsite for a washer not draining. I found a pair of ankle socks in the drain hose between the tub and pump. I took one pic. I removed the socks and tested the machine. All is working as designed and the unit drains good now.

We serviced a

GE VENTHOOD

Model ZV750SY4SS

Near Georgetown, TX 78633

Lou

Job Details: 04/11/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the front right bulb base being shorted, I removed and replaced the base and installed the bulbs the customer had and tested. Unit is operating as designed. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FKS00

Near Georgetown, TX 78626

Lou

Job Details: 04/11/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the failed sealed system, I removed and replaced the compressor, UV dye drier, access valve, pan heater, evaporator, ice maker and left side support rollers. Vacuumed the system and installed 7.75oz of R134a refrigerant and monitored pressures. Pressures are holding good and unit is beginning to cool. Removed and replaced the left side support rollers assembly and removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model Mvwb835dw1

Near Austin, TX 78745

Matthew

Job Details: 04/11/2023

Arrived onsite to replace faulty console. Replaced console and tested. Unit is functioning properly. Customer will monitor and report back if control is having any intermittences. Job complete. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Austin, TX 78723

Joe Z

Job Details: 04/11/2023

"Arrived onsite for leaking water from filter area. Upon arrival, inspected unit and found seals on filter have failed. Need to replace filter.

We serviced a

WHIRLPOOL DRYER

Model WED9400SU1

Near Austin, TX 78746

Scott

Job Details: 04/11/2023

"Arrived on site for dryer not heating . Found element coil broken . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Seguin, TX 78155

Andrey

Job Details: 04/11/2023

"Arrived on site to test unit for not dispensing ice, tested unit found impeller is broken off from motor, replaced parts and tested unit is now dispensing ice properly job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Briarcliff, TX 78669

Kevin

Job Details: 04/11/2023

"Arrived on site and inspected cooktop and found left front orifice is broken off inside of orifice holder. Found right front orifice is stripped, took pictures. ordrng 1 W11337062 (Orifice holder)"

We serviced a

MAYTAG WASHER

Model MHW8100DW0

Near Austin, TX 78729

Wesley

Job Details: 04/11/2023

Arrived onsite and diagnosed washer as having a split tub. Ordering the tub to repair. Tub covered under limited 10 year warranty. ordrng 1 WPW10450389 (Tub assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH979SAB1

Near Austin, TX 78750

Wesley

Job Details: 04/11/2023

Arrived onsite and logged error codes 10-1 6-1 and 2-1 also unit will not start a cycle and the start LeD flashes rapidly. Advised customer it was likely that the console and control would both be needed. ordrng 1 W10811164 (Console)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS00

Near Austin, TX 78738

Luis

Job Details: 04/11/2023

"Arrived on site for not dispensing ice. Tested ice dispenser motor not powering on,removed cover found corrosion on harness and broken leads on auger motor. Will need new motor and possibly will need to repair harness cutting harness and replacing leads.; ordrng 1 W10822635 (Auger motor) and 1 WP2318082 (Shaft)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Granger, TX 76530

Gerry C

Job Details: 04/11/2023

"WRV986FDEM01 Arrived to inspect temperature issues. I found the FC at 23 and RC 37. Balanced system pressure was 36/36 psi and the unit running, was 14 of vacuum and high side of 116 psi. I found no dye on any accessible areas, including all lower unit tubing, the condenser and both evaporators and I isolated the yoder loop for leak testing, via two separate service ports brazed at each end of the loop and leak solution tested and shown to be leak free joints. Pressurizing the heat loop to 118 psi, I monitored a 3 psi drop in 15 minutes, performed twice with the similar results. The tech line was closed and will need to be called for a non cabinet leak tomorrow, during business hours. No leaks observed during service. ; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HS1

Near Round Rock, TX 78665

Paul

Job Details: 04/11/2023

Arrived onsite for a range with the front left burner only staying on hi and never cycling off. I found the infinite switch defective. ordrng 1 WPW10434452 (Infinite switch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Austin, TX 78746

Scott

Job Details: 04/11/2023

Arrived on site for upper rack falling down . Found right side rail separated at weld . Ordering both rails . ; ordrng 1 W11259786 (Rail) and 1 W11259785 (Rail)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Hutto, TX 78634

Vincent

Job Details: 04/11/2023

"Arrived on site for range, inspected unit and work area. Customers complaint was error F1E1. Gained access to the control and inspected, found nothing from normal. Im ordering a control board to to the faulty control. Office will contact builder to reschedule when parts are available. ; ordrng 1 W11620559 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Taylor, TX 76574

Vincent

Job Details: 04/11/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator section will stop cooling and then it will get cold in a couple of days. I retrieved temps RC 50? FC 14?. Inspected for ice build up and found ice in the evaporator cover not allowing good airflow for RC to cool well. Tested the heater and found voltage to the heater. Tested the heater and the resistance in the heater was not good indication of a bad heater. Im ordering the defrost heater and thermistor for the evaporator and returning with pre-screened parts. Office to schedule customer when parts are available. Advised customer to defrost the refrigerator 24hrs before service and they signed the waiver. No leaks where observed during service. ; ordrng 1 W11650660 (Heater) and 1 WPW10384183 (Thermistor FC)"

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAB3

Near San Marcos, TX 78666

Leonardo

Job Details: 04/11/2023

Arrived on site to test flames not even. Found bad burner caps. Ordering new caps office to reschedule ; ordrng 3 WP98017461 (Burner caps)s

We serviced a

MAYTAG DRYER

Model MED8630HC

Near Austin, TX 78759

Wesley

Job Details: 04/11/2023

Arrived onsite and evaluated dryer that is tripping breaker upon being plugged in. E termite supply is good and isolated the L1 circuit as responsible for the tripping. Ordering the harness and L1 circuit parts to repair. Office to reschedule due to parts availability. ; ordrng 1 W11157867 (Main harness) and 1 W11216837 (Valve) and 1 W11322263 (Control)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Leander, TX 78641

Kimo

Job Details: 04/11/2023

"Arrived onsite for a washer that is making a chirping noise when in use. Upon inspection I was not able to get the unit to chirp but I did find some wear on the gearcase splines and as small amount of oil coming fro the case. I am ordering the gearcase, cam and agitator and return ordrng 1 W11449840 (GEARCASE) and 1 W10721967 (CAM) and 1 W11550891 (AGITATOR) and 1 W10752187 (SCREW)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Bertram, TX 78605

Maurice R

Job Details: 04/11/2023

Arrived onsite for dishwasher leaking. On inspection found that the drain tube had popped off the pump(see pic) I replaced the drain tube back on the pump and double checked to make sure it was connected. Ran the unit in diagnostics mode and at the end the drain tube came off and displayed water under the unit and the cabinets. Customer complained that the door will not stay where she wants it to be. The springs are set to the furthest hole on the frame.when the door is half open it will fall all the way down. Customer is not happy with the unit. Ordering parts to fix issue. ; ordrng 1 W11665769 (Pump) and 1 8269144A (Drain tube) and 2 W11174981 (Spring)s and 2 WP8268961 (Sleeves)s

We serviced a

WHIRLPOOL WINE COOLER

Model WUW55X24HS01

Near Canyon Lake, TX 78132

Andrew

Job Details: 04/11/2023

"Arrived on site to test unit for beeping. Unable to replicate beep. Verified door switch engaging. Evap motors all working as designed. Recommend replacing control, ui and thermistors. Unit is still within 1yr manufacture warranty. Office to reschedule. ; ordrng 1 W11406123 (Thermistor) and 1 W11296649 (Thermistor) and 1 W11530276 (UI)"

We serviced a

WHIRLPOOL WINE COOLER

Model KUBL214KSB00

Near New Braunfels, TX 78132

Andrew

Job Details: 04/11/2023

Arrived on site to test unit for humming noise and door rust. Needing left hinges door. Found him in his part of normal operation when compressor running. Office to reschedule. ; ordrng 1 W11644056 (Left hinged door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78724

Joe Z

Job Details: 04/11/2023

"Arrived on site for not cooling. Upon arrival both FC and RC are slightly cool. Removed evaporator cover to inspect frost pattern. There is only slight frost on top right corner of evaporator and slight frost at bottom of evaporator. Just about the entirety of evaporator is frost free. Compressor is operating. Ran diagnostics and all test passed. Need to order sealed system repair. Ordering compressor, dye drier, nitrogen, r600 kit , and access valve. Office to reschedule ; ordrng 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11580057 (Compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Round Rock, TX 78664

Paul

Job Details: 04/11/2023

"Arrived onsite for a refrigerator that is not cooling well in the RC and is not making ice. I found the RC evaporator frosted over. I found the thermistors in range at the control and the correct DC voltage out of the main control to the thermistors. I found some foam in the drain tube but not fully restricting the flow. I cleaned the tube out and used sealant to seal any air gap when reinstalling it. Going to replace the fan and harness, relocate the thermistor and zip tie it to the evaporator and replace the UI control. Ordering W11387386 UI control and shims. Customer is going to defrost the unit and have it cleaned out. Went over defrost instructions with the customer. RS for Mon 4/17.; ordrng 1 W11387386 (UI) and 2 Shims (Shims)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS00

Near Spicewood, TX 78669

Kevin

Job Details: 04/11/2023

"Arrived on site and inspected refrigerator and found it is room temperature in both sections. Removed rear cover and found compressor is running. Removed evaporator cover and found no frost pattern. Refrigerator will need a sealed system repair, this is covered under five-year sealed system warranty.; ordrng 1 W10779331 (Compressor) and 1 WP2188822 (Evaporator) and 1 Sf8404 (Stub) and 1 W10143759 (Dye drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/11/2023

"Arrived onsite for icemaker not working properly. On inspection found ice melted together, on further inspection found the gasket from the icemaker to the bin was not sealing properly. I tried to flip it and the frame broke. Ordering new part.; ordrng 1 W11171728 (Ice maker bin door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near San Marcos, TX 78666

Andrey

Job Details: 04/11/2023

"Arrived on site to test unit for no cool, tested unit found no frost pattern present on evaporator, compressor is running and a water fall sound in evaporator, called tech line to document my findings was advised to proceed with repair, SR# 7736155295, ordering compressor, access valve and dye drier, R600 kit, Oilless gauges, nitrogen, 2 hours on return visit, off to reschedule ; ordrng 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier) and 1 W11580057 (Compressor) and 1 R600KIT (R600 KIT) and 1 Nitrogen (Nitrogen) and 1 Oillessgauges (Oilless gauges)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335FDDM01

Near Austin, TX 78725

Joe Z

Job Details: 04/11/2023

"Arrived on site for unit making loud noise. Upon arrival inspected unit and found during call for cooling, the compressor makes the noise. Need to replace the compressor. This is a R134a sealed system. Ordering Autho, compressor, drier, and access valve. Office to reschedule ; ordrng 1 Autho (Autho) and 1 W10276644 (Compressor) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near New Braunfels, TX 78130

Andrew

Job Details: 04/11/2023

"Arrived on site to test unit for excessive shaking. Found gearcase leaking oil and left lid hinge is damaged. Recommend replacing gearcase, slider, left hinge and suspension. ; ordrng 1 W11551369 (Left hinge) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near San Marcos, TX 78666

Andrey

Job Details: 04/11/2023

"Arrived on site to test unit for not cooling, tested unit found RC and FC gaskets have massive gaps, excessive hot air penetration causing unit to not cool properly, need new RC gasket, gaps around liner need to be sealed with silicone, and perma gum under FC gasket in multiple spot to to ensure proper sealing, ordered RC gasket, perma gum and silicone, office to reschedule ; ordrng 1 W11240749 (RC gasket) and 1 212643 (Perma gum) and 2 W10841140 (Clear silcone)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78757

Matthew

Job Details: 04/11/2023

Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found frost buildup on evaporator cover. Ran diagnostics and forced defrost. Heater did energize. Found control giving issues. Control was marked with double sticker. Use part from call 375114. #W11546609. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Dripping Springs, TX 78620

Luis

Job Details: 04/11/2023

Arrived on site. Found unit off balance adjusted unit tested spin cycle unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78738

Luis

Job Details: 04/11/2023

"Arrived on site. Found a defective led module,per service pointer removed all leds,installed updated leds all lights working as designed AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Briarcliff, TX 78669

Kevin

Job Details: 04/11/2023

"Arrived on site and inspected oven and found interior light is on, light button on control panel registers when touched by light does not turn off. Customer does not have Oven connected to Wi-Fi. When oven is set into diagnostic cycle light will turn off and on properly. Also verified bake element is working, After exiting diagnostic cycle interior light is off. Recommended that homeowner connect oven to Wi-Fi and allow it to days for any updates. If issue continues control panel can be replaced again, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dripping Springs, TX 78620

Luis

Job Details: 04/11/2023

"Arrived on site for loud noise. Diagnosed loud noise from compressor compartment,removed cover found noise from condenser fan housing,adjusted housing noise no longer present"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78738

Luis

Job Details: 04/11/2023

"Arrived on site. Found a defective led module,per service pointer removed all leds,installed updated leds all lights working as designed AUTHO S84638"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Hutto, TX 78634

Vincent

Job Details: 04/11/2023

Arrived on site for washer inspected unit and work area. Customers complaint was washer making noises. Ran diagnostics and found no stored error codes. Tilted unit backwards and found no oil on the rotor and stator indicated to a good gear case. I did find the bolt to the motor lose I used loctite to make bolt did not back out again. Ran a regular cycle for about 20 min and everything sounded normal. Unit is operating as designed and no leaks where observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Hutto, TX 78634

Vincent

Job Details: 04/11/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was white stuff on the filter screen. Inspected unit and customer had dishwasher running when arrived and found that there was paper on the inside. Customer was not aware on how to remove the filter. I showed customer how to operate and unit is operating as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Taylor, TX 76574

Vincent

Job Details: 04/11/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit would stop and not dry clothes. Called techline and spoke to Rich SR#7736154451 and did some testings and found that the motor was defective. Replaced the drive motor and tested. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Georgetown, TX 78626

Vincent

Job Details: 04/11/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was the door seal was ripped. I removed the old seal and installed the new one. I asked customer to allow 24hrs for the adhesive to cure. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Round Rock, TX 78665

Paul

Job Details: 04/11/2023

Arrived onsite for a microwave that is not heating and making a weird noise. The customer stated it makes a loud humming noise. I tested the unit confirming the noise coming from the HV system and found the magnetron not firing. The customer also stated the unit does not vent correctly and blows out the top filter causing grease to build up on the cabinets. I found the damper not fitting in the house air duct correctly because the duct is to low not allowing the dampener to go all the way inside the duct. I explained to the customer that the house duct needs to be corrected. I found the capacitor open and the diode burned up causing the no heat condition. I found the magnetron and HV transformer both in spec. I replaced the diode and the capacitor. I tested the unit and found it putting out 1000 watts and working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/11/2023

Arrived on site for range not working. On inspection found the oven had a error F1E1 control board lost communication. The remedy said to kill power for a few minutes and try again. If the error returns it says to replace the control board. Informed the customer on the issue and if the error returns she will call back. No gas leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78626

Vincent

Job Details: 04/11/2023

"Arrived on site to install parts ordered by previous tech. Installed new console and tested, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leander, TX 78641

Maurice R

Job Details: 04/10/2023

Arrived onsite for refrigerator not producing any ice or water. On inspection everything seemed to be working i checked the water in was getting voltage. Checked water there was no water. Found the valve and turn it on. Checked and water is now being dispense out of the dispenser. No water leaks detected during service.

We serviced a

MAYTAG DRYER

Model MED5630MBK0

Near San Marcos, TX 78666

Kevin

Job Details: 04/10/2023

"Arrived on site and found no saved error codes, dryer is heating and airflow is good. Discussed correct operation of moisture sensors and recommended using timed dry on items that might not make contact with moisture sensors. Dryer is working properly, job complete"