"Arrived on site to test unit not operating properly, tested unit found cam is not disengaging do to shift actuator is stripped causing causing capacitor to weaken,

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not making ice. Retrieved temps in the. Freezer 5? and refrigerator 37?. I then tested the icemaker and unit was operating as designed, found that the ice maker shut off arm was in the off position.

"Arrived onsite for MW not heating. Gain access to the MW and tested the magnetron, capacitor and the diode, they all tested good. Tested between p26-2 to interlock blue wire, testing the transformer and there was 12m ohms. Ordering the transformer and a interlock switch. ordrng 1 WP4375286 (Transformer)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer timer not working properly. Tested and found that the timer was like grinding while turning the knob. I replaced timer and tested. Unit is now operating as designed.

"Arrived onsite and discussed failure with customer, determined that the symptoms did not match rail failure and that frost had not accumulated anywhere ever except the top of the FC evap and in the evap fan space. Also temps seemed to be climbing and things soft in freezer. Exposed evap and determined only partial frost pattern indicating cooling loss. ordrng 1 W11492867 (Evap rC) and 1 W10276644 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 W10841140 (Clear silicone) and 1 Shim (Shim)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was tried to start a wash cycle and unit would fill for a couple of seconds and then stopped with error code F and beeping. I entered diagnostics snd found no stored error codes. Ran a diagnostics cycle and everything checked good. Ran a quarter wash with no clothes and unit was working perfectly fine. Called techline and spoke to Rich SR#7736205299 and they had no advice on any parts at the moment. Unit is operating as designed and no leaks where observed during service. Job completed.

"Arrived on site for leaking from upper icemaker fill tube and filter housing . Shut ice maker off . Ordering tube and housi;g ; ordrng 1 W11212166 (IM fill tube) and 1 W10757851 (Emitter control)"

"WRV986FDEM01 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the prior service damaged FC light switch and verified operation. Testing the unit, I found no faults within any sensors, fans, harness and control parts, nor any other computational systems. The FC defrost circuit had the expected continuity and resistance measurement and manual defrost voltage testing was operational. The feet were not set, but may have been prior and I squared and leveled the chassis, requiring over 1/2 of front-end lift. The doors were incorrectly aligned and I corrected all RC door alignment. Finding no other faults, I suspect the issue was with an item(s) that may have blocked complete FC door closing, as the ice development within the FC evaporator is atypical of other issues found with this type of chassis. I coached the customer on frontal FC item placement.

"Arrived on site to inspect range cooktop display indicators not turning. Off while unit is off. Upon further inspection, I found the display showing the hot surface/cooktop on indicators lit up but the unit is off. I pulled the unit out and removed he back cover to expose the cooktop switches and found the front right burner switch with a burnout mark. I unplugged the switch and the display indicators turned off. I removed and replaced the switch and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect range ignitors clicking all the time. Upon further inspection, I found the unit unplugged and plugged it back in. Tested all the cooktops burners and the oven and unit is operating as designed. The customer advised that the cooktop burner ignitors were constantly arcing even when they werent using the unit. I tested several times and could not get the unit to duplicate the complaint. I removed and replaced the spark module and retested and unit continues to operate as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they have been finding a large amount of water coming from under the unit and around the sides. I placed the unit in diagnostics and tested. I removed the back panel and once the unit filled, I advanced to engage the drain pump and found no signs of a leak and there were no leaks within the valve hoses. I tested the unit several times with the customer present and never found a leak. When I went to put the unit back in its space, I found a small amount of water on the floor where the door was positioned over the puddle. I found the door is leaking at the bottom of the bellow. I found a small amount of debris on the bottom section the inner glass that was causing a break in the seal and water was leaking out. Customer cleaned the bellow and inner glass and I retested and unit is no longer leaking. I recommended the customer monitor the unit and if it leaks anymore to contact our office to schedule service, at which time, the bellow will need to be replaced.

"Arrived on site to inspect range oven not heating. Upon further inspection, I placed the unit in diagnostics and checked for codes and found F2E1. Also found the key tone was turned off. I cleared the code and tested the components and all are functioning properly. Once out of diagnostics, I went into the tools/options and reset the control and turned the key tones back on and tested the unit in Bake at 350 degrees. The unit reached temp and is operating as designed. I tested the bottom drawer and it too is operating as designed. I advised the customer that the unit had the error code indicating there was a stuck key on the control panel, but since resetting the control, the u;it is operating as designed.

Arrived on site to test unit for temp not being correct. Customer stated inspector found temps to be off 25 degrees. Heated both ovens to 350 and found temps were correct. Also found elements cycling as designed. Unit is working as designed. Job complete.

"Arrived on site to follow up on washer that was not properly starting most cycles. Customer also got a flashing F6E2 error as well. Checked in diagnostic and confirmed presence of F6E2, which is UI cant hear control. Ui has already been replaced, leaving control as likely cause. Replaced control and verified I could start multiple cycles with no issues.

"Arrived on site for stuck on sensing. Upon arrival ran diagnostics and got error codes F5-E1 lid switch, F2-E1 stuck key, F7-E1 basket speed fault, F0-E5 out of balance. Ran manual test and all components operate except spin. Found hub has failed. Need to replace hub. Replaced hub . Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete /

Arrived on site for making grinding noise. Upon arrival test unit. Found wash motor is vibrating loud. Need to replace wash motor.

"Arrived onsite for oven not heating. On inspection the upper oven is working and the lower one is not. Tested the temp sensor was 1k and the heating element was 16 ohms. Tested the glow igniter was OL, replaced the igniter and it is operating as designed and no gas leaks detected during inspection.

"MDB8959SKZ0 Arrived to inspect no water entering and burning odor. Service test mode had F10E2 stored in memory. I found no issues with the element and it had the appearance of dry operation. I found debris within the drain and circulation pumps and removed. The control would not effectively operate within service test mode and I suspected the debris had locked motors, causing control overheat and failure, compounded by excessive heat soak from over detergenting, cause by pre-measured pods. After replacing the control, the unit resumed normal operations. No leaks observed during service.

"110.61202010 Arrived to inspect noise. I found the roller wheel in the left rear had failed and was freely spinning on the hub. There were signs of excessive back pressure as well. I R/R the dryer rebuild kit and removed all lint from within the chassis. The unit would heat, but due to extremely restricted flow, would short cycle. I advised the customer to have the venting cleaned out prior to any attempted use. Operational test with vent off, good.

"Arrive onsite for a vent hood that will not release the vent filters when attempting to remove them for cleaning. Upon inspection I found that the filters were extremely hard to remove I had to use a plastic pry tool to get them out and put them back in. Which is abnormal . I attempted the to adjust the rings that hold them in, but that did not help . I advised the cx to contact whirlpool speak to them about the vent hood as this could be a manufacturing defect. Cx to contact whirlpool .

"Arrived onsite for a washer to replace the previous diagnosed parts. I was able to remove the wash plate but it cracked and I showed the customer and explained it would have to be replaced because of this. I replaced the gearcase, cam, belt, and wash plate. I lowered the leveling feet all the way down and then leveled the machine. I ran the DLMS calibration then the service cycle. The machine completed the cycle and worked as designed.

Arrived onsite for a washer not draining or spinning out and the door will not lock. I checked stored error codes and found an F9E1 & F5E1. I ran the quick test cycle and found the drain pump not turning on. I found correct voltage at the pump and the drain pump resistance was good but the electrical connector had broken and was not making good contact on the harness.

Arrived onsite for a washer that the ring has come loose and it will not work anymore. I found where the tube ring has gotten wedged under the rear sound pad causing the unit to be out of balanced. The tub ring was just scraped but wasnt cracked or broken. The shipping donuts were still on the leveling feet and the feet were tight against them and not screwed all the way out. I removed the shipping donuts and screwed the leveling legs all the way out and then leveled the machine. I found multiple F2E1 error codes stored but the console passed and all selections are working properly. The center digit on the left side display is out and not working. I ran the service cycle and the gearcase is extremely noisy. There is oil all under the machine. The gearcase and the slider need to be replaced.

Arrived onsite for microwave not starting a cycle. Tested unit and found unit only displays open/close door. Also cavity light was not on. Disassembled and found inner primary switch failed. Replaced switch and tested. Unit is now functioning properly. Job complete

Arrived onsite for washer not completing cycle. Upon arrival inspected unit. Ran diagnostics and found stored error code 6/4 float switch. Ran test and all completed without error. Customer stated she did power cycle unit prior to visit and since then it has been working. Unit appears to have had intermittent issues cleared by power cycle. Customer will monitor. Job complete

Arrived on site for making banging sound. Upon arrival turned drum by hand and noticed support wheels have failed need to replace supports. Replaced supports kit. Test unit and unit operates correctly. Job complete

Arrived on site for unit not drying. Upon arrival inspected unit and unit powers on and starts cycle when closing door . Test all components of heating circuit and are good. Need to replace control. Replaced control and test unit. Unit is operating as designed. Job complete

Arrived on site for microwave door flopping over . Verified springs customer had are correct . Door is flopping still. Reinstalled springs in different order . Still flopping open . Talked to CS . Going to do research on parts . Nothing collected ; O-emld tckt

"Arrived on site for a refrigerator that has frosting up in the freezer section and has a drawer that is not sitting right. Inspected unit in work area. The customer advised that the freezer has not been freezing up since you initially called and that its only happened two times since she bought it back in 2020 but just wanted to have it looked at. Did confirm that the gaskets were properly sealed and no frost buildup inside of the freezer. Checked the freezer brackets and found the brackets working properly, allowing the door to open and close as designed. the customer explained that the issue with the drawer that shes having is the upper freezer drawer because the front plate keeps falling off every time she tries to pull it out. Did confirm the customers complaint and did not find any abnormality with the cover. Attempted to reposition the front cover, but could not get it to see it properly. Ordering the upper been and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10493169 (Upper freezer drawer)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was both doors are rough. Confirmed and will need to rider both doors. Office to order parts and reschedule when parts are available. No leaks where observed during service. ; ordrng 1 RCDOOR and 1 W11566701 (FC DOOR)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=36 degrees and RC=49 degrees. I disassembled the FC section and removed the evap cover to find a ball of ice at the top right corner on the cap tube. Pulled the unit out and checked amp draw to the compressor and got .46amps. With my gauges on the low and high sides my readings were 10psi on the low and 35-40psi on the high. I contacted techline and spoke to Scott and advised of the complaint, history and my findings today. Scott recommended isolating the system and using 140psi into the system to find a leak and use bubble solution to find such leak. He advised that the gauges should be fresh R600 system gauges. Provided SR#7736206501. I advised the customer of my conversation with tech support and the process we need to take to get the unit repaired. Customer requested that the unit be replaced and I recommended the customer contact the manufacturer customer service with the SR number Im providing today to discuss replacement as I cannot replace it at this time. Customer requested tech GC to return. I am ordering the R600 sealed system components, compressor, UV dye drier, access valve, FC evaporator, NITROGEN, R600 KIT, CNOTE-GC PER CUSTOMER REQUEST, CNOTE-3 HOUR JOB and office to order sealed system components. No water leaks observed during service, office to schedule return service.; ordrng 1 CNOTE (GCO PER CUSTOMER REQUEST) and 1 CNOTE (3 HOUR JOB) and 1 W11614224 (Compressor) and 1 W11598434 (Evaporator) and 1 W11506620 (Evap Suction line Coupler 8 NK) and 1 W11504450 (Evap cap tube coupler 4/1.8 NR) and 1 LOKRINGKIT (LOKRING KIT) and 1 R600KIT (R600 KIT) and 1 WPW10143759 (UV dye drier) and 1 Tj90sf8404 (Access valve)"

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit is making a loud metal on metal screeching noise. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I manually tested the spin cycle and could not duplicate the issue. What the customer is describing is the gearcase which is caused by overloading the unit. I am ordering the gearcase, cam, belt, capacitor, motor, and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service once all parts arrive. No water leaks observed during service.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam kit) and 1 W11611297 (Belt) and 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to test unit for customer unable to stop spinning. Customer stated unit will just spin forever. Model# we have is not correct. Ordering control and run cap. Office to reschedule. ; ordrng 1 W11556725 (Control) and 1 W11395618 (Run cap)

Arrived on site to test unit for upper rack wheels falling off. Replaced adjusters with kit. Needing track stops. Scheduled for return visit ordrng 2 WPW10508950 (Stop)s

"Arrived on site to test unit for no cool, tested unit found evaporator completely frosted over, unit has a defrosted system failure, ordering control box, evaporator heater with harness and thermistor, customer to unplug unit 3 days before our next visit to allow it to completely defrost, office to reschedule ; ordrng 1 W11546690 (Control box) and 1 W11650661 (Heater with evaporator harness) and 1 WPW10384183 (Thermistor)"

"Arrived on site to test unit for for not cooling properly, tested unit found heater is engaging but not completely defrosting, found service pointer related to this issue W11642483 Rev C, will need to replace control box, evap harness with defrost thermistor, ordering parts, office to reschedule ; ordrng 1 W11546609 (Control box) and 1 W11650659 (Heater)"

"Arrived on site to diagnose refrigerator that was not dispensing any ice. I tested the unit and could hear motor turning, but auger shaft in bucket was not moving. Removed bucket and checked the impeller, and found I could easily rotate it on the shaft due to being stripped out. Part has been ordered but has not arrived yet. Office to schedule when we have all parts in stock.; ordrng 1 W11378860 (Washer)"

"Arrived on site for broken grate and knob, as well as right front and center burners not operating correctly. Upon arrival inspected unit and found Center burner, left front burner, knob, and grates have failed. Ordering all parts. Office to reschedule ; ordrng 1 W11381653 (Grate kit) and 1 WPW10515455 (Right front burner head) and 1 W11162114 (Center burner) and 1 W11122880 (Knob)"

Arrived on site to test unit for resetting itself while cooking. Found error f2e1 and prompting. Recommend replacing console and control. Console is showing out of stock. Office to reschedule. ; ordrng 1 W11449303 (Console)

"Arrived on site to diagnose washer that is not starting or advancing. Tested unit and found it does nothing when started. Lid does not lock. Found control shorted, drain pump, latch not functioning. Replaced control and latch, but unit still needs drain pump. Ordering drain pump ; ordrng 1 W11399437 (Drain Pump)"

Arrived onsite for a range with a broken outer glass. On arrival all the glass was broken out of the outer door and the customer had cleaned most of it up. I took a photo of the outer door showing no dents in the stainless. I explained to the customer that outer doors are only covered in the first 30 days and they needed to call Whirlpool for a concession if they agree to cover it. Leaving the call open to save the parts for this customer. Office to be watching for a concession before RS the call.; O-emld tckt

"Arrived onsite for a microwave to replace the previous diagnosed parts. I confirmed the HV transformer was defective because the secondary winding was open. I found the upper interlock actuator flipped back. I corrected the interlock and checked continuity on all the door switches while opening and closing the door. The switches tested good. I found the fuse good. I powered the unit up and found the cavity lamp staying on whether the door was opened or closed. I found when the door was closed the turntable was also running. I checked the harness at the turntable and found it good. I tested continuity from P1-3 to P1-4 and found the relay on the main control not stuck closed. I tested the door switches with live voltage and found them good. I found the left mounting bolt had gaulded to the wrapper nut. I called techline and spoke with Scott SR# 7736206806 and gave him my findings and he confirmed by my findings that there is either an issue with the control panel or the main control itself but recommended replacing both at the same time. Ordering W11552018 main control, W11175576 control panel, & W10821385 hard mount kit. RS for Mon 4/24. ; ordrng 1 W11552018 (Main control) and 1 W11175576 (Control panel) and 1 W10821385 (Hard mount kit)"

Arrived on site to install previously diagnosed parts. Upon arrival I installed the new ui but upon inspection I found that the ui was for a MW oven combo the unit is still operational but will not make for a good user experience. I am ordering another ui for a single oven office to reschedule.; ordrng 1 W11296171 (CONSOLE)

Arrived onsite and replaced the stainless door skin for cosmetic dent. Handle bolt sheered. Ordering bolt and nut to repair. ; ordrng 1 W11157086 (Stud) and 1 W10826179 (Screw)

Arrived on site for unit not operating. Upon arrival ran diagnostics and there are no saved error codes. Ran quick diagnostics test and all components operate correctly. Found that when running a normal wash cycle. The display reads incorrect numbers on display. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11325580 (Console)

"Arrived on site. Per customer freezer never froze any items,powered unit on removed evaporator cover let unit run with freezer door closed,checked door seal found bottom of gasket not touching cabinet under door,found liner channel out of spec allowing door seal to come right out of channel and not hold in liner. Diagnosed unit will need a compressor,possibly evaporator and a new fresh food door. ; ordrng 1 LW10668874 (Fresh food door black) and 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

Arrived onsite for concerns with dryer taking multiple loads to dry. Tested unit and determined unit is operating as designed. Advised customer that the clothes going into the dryer need to be spun dry in the washer prior to use of dryer. Advised that the duct should be professionally cleaned as needed but at least bi annually. All checks good with dryer function. No error codes.

"Arrived on site for door handle issues. Removed fresh food door handle,adjusted set screws,installed handle tested door operation good."

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the door gasket again and tested the machine in the service cycle. The unit is no longer leaking. I loaded it with detergent and ran a quick wash cycle letting both spray arms work and the unit no longer leaks. There were no other water leaks present at the time of service and the machine is working as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making grinding noises and it would trip the breaker. I entered diagnostics and found error codes F5E3 F7E1. Called techline to just document my findings and for safety calll spoke to Derek SR#7736197914. I replaced capacitor, gearcase, belt, cam and actuator. Calibrated unit and ran a diagnostics cycle and passed. Unit is now operating as designed. Job completed."

"Arrived on site for dryer not heating, upon arrival found high limit cut off had failed. Found venting within home had large clog near exit on roof because of critter screen installed on exit. Replaced stat under warranty and instructed customer to have unit properly cleaned within venting before using again. Drying working as designed. Call complete"

"Arrived on site for refrigerator not dispensing water, or ice. Upon arrival confirmed issue. Found water not passing from housing back to valve. Replaced housing and found water now working properly but found filter bad as well during tests. Instructed customer to replace filter and unit would work as designed. Call complete"

"Arrived on site for washer off balance. Upon arrival confirmed issue and found front left rod had broken completely and caused tub to lean. Replaced suspension rods and retested unit, found no leaks and washer working as designed. Call complete."

Arrived on site for dryer not heating. Upon arrival confirmed issue and found proper power supply. Found wires to high limit cut off had fallen off and needed to be reconnected. After repairing wires I reassembled and tested unit found dryer working as designed. Call complete

"Arrived on site for refrigerator needing previously diagnosed sealed system replacement. Upon arrival installed compressor, drier, access valve, etc and then pulled vac used nitrogen and found no leaks then pulled vac again and recharged system with41g of r600. Informed customer to g8ve unit 24 hrs to stabilize temps. Call complete"

"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was condensation freezing in the freezer. Confirmed and found gaps all around the freezer frame. Used food grade silicone to seal all the gaps on both compartments. I informed the office to defrost the refrigerator to remove all the moisture. Unit is operating as designed. No leaks where observed during service. Job completed.; used 1 W10841140 (Adhesive) from stock"

"Arrived on site for loud noise. Diagnosed a defective drain pump,replaced drain pump and tube,ran water through drain water drained checked all tube connections no leaks. Unit passed all other diagnostic test; used 1 W11572053 (Hose) from stock"

Arrived on site replaced tub and added friction pads on hinges . Ran diagnostics. All checked normal. No water leaks detected at this time. Job complete

Arrived on site for upper rack falling down . Found left side track welds had failed . Found service pointer W11296667. Replaced both rails . No other issues found . No water leaks detected at this time . Job complete

Arrived on site for water dispensing bye itself. Found water pad had stuck and shorted . Replaced pad . No water leaks detected at this time. Job complete

"Arrived on site to,install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the switch harness and tested. Unit is operating as designed. After I reassembled the unit and placed it back in the countertop, I retested and the unit continues to operate as designed. No gas leaks detected during service, job completed."

Arrived onsite for MW door not closing. On inspection the MW did not have the installation kit installed that allows the unit door to move freely when pushed all the way into the cabinet. I pulled the unit out about 4 inches and the MW worked every time. Push the unit all the way in and it did not work with out holding the door closed. The bottom of the cabinet is causing a issue for the MW door when pushed all the way in. The builder came to inspect the issue and is going to get JB Hunt back out to install the installation kit.

"Arrived onsite for dishwasher with a leak. On inspection found the evidence of a water leak around the kitchen island the floor has water damage marks. Pulled the unit out and found mold on the sheet rock behinds the dishwasher. There was water all under the dishwasher, on further inspection found that the brass 90? elbow was not tighten up all the way. It looks like it was dripping and running down the hose to the back of the unit. I tested the over flow float and it was working. It through a error of F8E4 when I pushed the float up to simulate a flood."

Arrived onsite for vent hood lights are flipped on low. Contact WP and they said it was normal when lights are on low for the LED lights to flicker. The tech said it was operating correctly. Informed the customer that incandescent bulbs will work if you can find them.Sr 7736198199

Arrived onsite and replaced the diffuser per previous diagnosis. Unit is now operating as designed. All checks good.

Arrived onsite for f0e8 error and found only f3e3 error and f0e7 reset unit and tested. Unit is operating as designed. All tolerances correct. Advised customer on repair. All checks good. Advised customer on use and care.

Arrived on site for broken burner. Upon arrival inspected unit and found right rear burner receptacle has burned out. Need to replace receptacle. Test element and is good. Replaced receptacle 814399 and test unit. Unit is operating as designed. Job complete

Arrived on site to install previously ordered parts. Replaced control W11395618. and encoder W11481116. Test unit by operating a quick cycle and drain and spin cycle and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to install previously ordered parts. Replaced outer door glass assembly, vent and used both screws and nameplate. Job complete"

Arrived onsite and found unit operating with failed right side adjuster height selector. Replaced one adjuster body and right side selector and one retainer. Unit is now operating as designed.

Arrived onsite for a refrigerator that is not cooling properly. Upon inspection I found a good frost protection and everything working but the evaporator fan. Upon further inspection I found a foreign object stuck in the fan blade remove the object functionality returns to the evaporator fan

Arrived onsite for built in microwave console issues. Console is giving error code. On arrival tested unit and found console immediately errors out. Power cycled unit to reset and reload software. Powered unit but again had immediately errored. Replaced console and tested. Unit is now functioning properly. Job complete

Arrived onsite for a DW that is no longer drying the dishes. Upon inspection I found that the heater was showing open. I replaced the heater and tested the unit and found unit operating as designed no leaks.

Arrived onsite for a MW that is venting the air back into the house. Upon inspection I found that the vent duct was not aligned properly I corrected this and tested the unit and found that the airflow improved. Job complete.

Arrived onsite for a dryer that has no power. Upon inspection I found that the power cable was not connected properly to the terminal block I corrected this and tested unit and found unit operating as designed.

Arrived onsite for oven to heating. Upon arrival inspected unit. Tested and found control not sending voltage to elements. Replaced control. Tested and unit is now functioning properly properly. Job complete

"WFC150M0JB1 Arrived to inspect burner issue and knobs falling off. I discussed the new type of burner with the customer and advised the cycling off shortly after initially turning red, is normal for this type. The customer understood the issue and will attempt different cooking strategies. The knob issue was due to the knob friction clips not being installed on prior service. I reinstalled the switches and tested. Operational test good."

"ART308FFDM10 Arrived to inspect RC too cold. The customer advised me that since the last repair, there has been no change in items freezing and the issue has not resolved. I tested RC temperate and found it at 20?F in the lower section and 26? in the upper. FC was 5?. The chassis was still sitting in the black plastic shipping trays that come with the carton, but they were not contacting the door, nor able to prevent it from fully closing. Measuring the thermistor and also against a replacement, I found that it was only .01 ohms, equaling approximately 1/2 of a degree in difference and not the cause of the issue. Thermistor reference voltage from the control was 4.96VDC. Testing from the control showed an expected resistance with the thermistor reinstalled and I elected to install the replacement. I removed and replaced the control and tested. During final testing, I found excessive gapping of the FC chamber to outer panel at the door opening. The top left corner showed gapping of 1/4 inch and the rest was around 1/8th. I was able to inject MFG approved sealant around the top and sides, sealing all affected areas permanently. Operational test good, no water connections to unit."

"WRS588FIHB04 Arrived to instal previously diagnosed and ordered parts. I installed the FC cover and ice bucket parts and tested. Operational test good, no leaks observed during service."

Arrived on site to test unit for no ice production. Removed compressor cover and found unit was not plugged into external drain pump. Secured pump and ran diagnostics with no issues. No leaks detected. Job complete.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and tested unit several time and found unit operating as designed. Job completed

"Arrived on site to test unit for charcoal filters not coming off, tested unit found charcoal filter has melted together with motor, removed filters and installed new ones but advised customer to make ticket for cook top do to extreme high flames, job complete"

"Arrived on site to test unit for no power, tested unit found shorted fuse and open TOD, replaced fuse and TOD, tested unit, preheated to 350, unit is now running as designed, job completed"

"Kuid508hps01 Arrived to inspect leak. I found the drain may have not been fully inserted into the floor drain and I corrected and tested. The supply line to the fill valve had a very slight drip and I elected to replace the line. I found the internal circulation pump inoperative and after replacing, the unit resumed all normal functions. No leaks observed after completion of service and during testing."

Arrived on site for a refrigerator. That is slow making ice. Inspected unit and work area. Did confirm the customers complaint but found the ice been completely full of ice. The customer advised that the unit seem to take several days in order for it to run through. Did explain to the customer that this is normal operation due to a low production icemaker. The customer also complained about the leveling of her refrigerator. Went ahead and leveled out her refrigerator. The unit is working as designed. Call complete.

Arrived on site for an oven. That is not heating properly. Inspected unit and work area. Found the element completely broken. Replaced the bake element and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to inspect washer lid not locking. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested the unit. Unit operated as designed including the lid locking. I retested in diagnostics and again it operated as designed. I tested the unit in a normal wash cycle and the unit continued to operate as designed. I demonstrated for the customer and the unit operated as designed. Tested two more times and the unit continued to operate as designed. The customer advised that the unit failed to operate for her. I recommended the customer use the unit and made recommendations for use and care, as well as, detergent use. Advised to call for service if the unit fails again. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a washing machine. That is not draining. Inspected unit in work area. Found the washer on the front porch. Move the washer to an area with an electrical supply and added water hoses to a splitter off the garden hose to test the unit. Did confirm that the customer could not drain the unit after filling the unit with water. Drain the water out of the unit manually and check the drain pump. Found a nail stuck in the drain pump assembly, causing the issue. Due to how long the unit continue to drain and potential issues with stripping the impeller, went ahead and replaced the drain pump. Tested the unit and the unit began to work and operate as designed. Call complete."

Arrived on site for a dryer that is making sounds during operation. Inspected unit and work area. Did confirm the customers complaint and disassembled the unit. Found a screw and a nail stuck in the felt liner on the front panel causing the issue. Removed the obstructions and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install new ice container and dual valve to resolve large sized ice production causing auger to bind. Replaced both and testes. Verified proper function from unit. Repair completed.

"Arrived on site to diagnose refrigerator with some lights out. Found the freezer module was out, others were dim. Replaced module and retested. Verified lights good. I also assisted the customer with getting her left pantry door back in track. Repair completed."

"Arrived onsite for cooktop not igniting. On inspection the front right takes a few clicks to ignite. The customer showed me that she accidentally bumped the knob and it turn the gas on without igniting the burner, she said it happen one time that the knob was turn on without igniting and if she had not come back into the house to grab something she forgot the gas would have filled the house up with gas. She is worried that it could happen again. Informed customer that she could call and talk to the wp customer care about the issue."

"Arrived onsite for washer leaking. Talking with the customer she said it was the front left corner where the leak was. Gain access to the dispenser and found water marks on the frame of the washer. There is a SP for issues on the dispenser, I installed a new dispenser and tested the unit. The unit is operating as designed and there was no water leaks detected during service."

Arrived on site for both sections temps higher than normal. Found evap covered in frost . Defrosted freezer and found brown wire on defrost heater harness had pulled out of connection . Reinstalled connections . Ran heater tests all checked normal. Now . No other issues found with unit . No water leaks detected at this time. Job complete

Arrived on site to install previously ordered part. Upon arrival removed unit from cabinet. Removed panels to inspect harness. Found harness connector from control to harness connector to lights is not connector. Secured the connection and test unit. Unit is operating as designed. Job complete

Arrived onsite and installed the previously ordered rc fan moisture kit. Unit fan is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for a refrigerator that shut itself off again. On arrival the customer stated it was working at this time but it had completely shut off for almost 24 hours this time before turning itself back on. I called techline and spoke with Chris SR# 7736191002 explaining that the unit had shut off for almost 36 hours the first time and explained what the customer said it did this time. I explained the customer did confirm that the unit had power at the outlet when this happened. I also told Chris the customer had concerns about how hot the side was getting at times and Chris stated the condenser lines are in the side wall of this unit and it can get very warm depending on how long the compressor had been running when you touch the side of the unit. Chris stated to go head and replace the main control and filter harness but didnt feel like the UI would cause a complete shut down. I replaced both parts and tested the machine. The unit is working as designed at this time. Call complete.

Arrived on site to follow up on washer that was stuck in drain loop. Replaced upper harness and control after confirming that's where the stoppage occurred. Tested and verified all working as designed. Repair completed.

"Arrived on site to diagnose range that had a heat leak due to a bad seal. Examined the oven door seal and found the gasket had torn on the bottom, and left a 6 inch gap. Replaced oven door gasket and verified a proper seal. Repair completed."

"Arrived on site to inspect dishwasher door not closing properly. Upon further inspection, I found that when the unit was installed, the unit wasnt leveled correctly and the right side upper corner of the door was rubbing on the tub when closing the door. I leveled the unit and placed it in diagnostics showing no error codes. Tested the unit and it is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."