"Arrived onsite for center burner go out when going from high to simmer. This is a known issue, the center valve needs to be replaced to fix the issue. Ordering the dual valve and no gas leaks detected during service.; ordrng 1 W11246817 (Dual valve)"

"Ive been on site for a range that is not heating. Inspected unit and work area. The customer advised that the boiler element works but at the bake element does not. Ran the unit into diagnostics. Tested the bake element and found no heat coming from the bake element. Remove the back cover and check voltage going to the bake element. Found 247 V going to the bake element check resistance on the element itself, and it was showing between open and .01 indicating a bad heater. Ordering the bake element and rescheduled the customer ; ordrng 1 W11182108 (Bake element)"

"Arrived on site for clean cycle not working. Upon arrival test unit by running clean cycle. Clean icon lights but never starts. Need to replace control. Also noticed a small leak from reservoir pump. Ordering, Harness and reservoir pump. Office to reschedule ; ordrng 1 W11542868 (Reservoir drain pump) and 1 W11542868 (Reservoir pump) and 1 W11034363 (Control) and 1 W11126268 (Harness)"

Arrived on site to install previously ordered parts. Replaced modulContinue having same issue. Found front right burner electrode. Has failed. Ordering electrode harness . Office to reschedule ; ordrng 1 W11379158 (Spark harness with electrodes)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the motor. Before removing the old motor, I tested the new motor and found no change. I re-diagnosed the unit and found the timer not sending voltage. I removed and replaced the timer and retested and it continued to fail. I found the start switch has failed. I am ordering the start switch and scheduled return service for 05/05/23. Maintenance moved the unit to apartment #10105 since its vacant. Cleaned the lint from the unit. No lint observed at the end of service. ; ordrng 1 WPW10446920 (Start switch)"

Arrived onsite for a ride that is not producing ice. Upon inspection I found that the harness at the bottom o& the freezer door was broken in such a way that I could not repair. I am ordering the freezer door and heaving the offer set apart with cx when we hav the door at hand ; ordrng 1 LW11202405 (DOR-FIP)

"Arrived on site for water leaking and icemaker issues. Found water leaking from icemaker housing,ran diagnostics ice box fan not powering on,ran harvest test passed ran fill test passed found icemaker over filling causing some leaks,found ice door gasket folding over on icebox facia attempted to straighten out gasket but issue reoccurring. Removed deli drawer found gap and cabinet seal will need adhesive per tech support. Drain pan bowed causing water to leak into fresh food compartment checked drain hole no obstruction or blockage. Power cycled unit ran fast ice ice box fan powered on but weak air flow. Unit will need a new main control,ice box fan,icemaker,white adhesive and a new drain pan. ; ordrng 1 WP482338 (Adhesive) and 1 W11226501 (Fill tube heater) and 1 W11658802 (Icemaker) and 1 WPW10549589 (Ice door) and 1 W10846539 (Ice box fan) and 1 WPW10675033 (Main control) and 1 2xL (2x L), states that autho needed"

Arrived on site. Checked door seal good advised customer to open freezer door from middle or right side of handle to prevent door gears from getting misaligned. Ran diagnostics for icemaker E5 error code on icemaker failed thermistor ordering a new icemaker. ; ordrng 1 W11658802 (Icemaker)

"Arrived on site to test unit for not completing cycles. Found errors f6e4(float switch open) and f6e1(low/no water). Ran diagnostics and was unable to get voltage to fill valve. After 4 tries was able to get unit full but wash motor now not engaging. Wiggled connection at control and was able to pull proper voltage. Recommend replacing sump assembly, control, fill valve and float switch. Office to reschedule.; ordrng 1 WPW10591570 (Sump assembly) and 1 W11225084 (Control) and 1 WPW10195039 (Overflow switch)"

Arrived on site to test unit for door issues. Found door switch is damaged. Needing door switch to fix issue. ordrng 1 WPW10569603 (Door switch)

"Arrived on site to test unit for gasket not sealing, tested unit found unit has a incorrect gasket, replaced gasket and noticed door has a loud squeak and scrapping noise, customer asked if that could be fixed, attempted to adjust but no improvement, ordering two door hinges that need to be replaced, ordrng 2 WPW10299225 (Hinges)s"

Arrived on site to test unit for right rear burner not igniting correctly. Test unit and found burner cap not sitting correctly creating unit to not work as designed. Secured cap test unit and unit test good. Correct pressure to burner and perfect flame job complete.

Arrived on site to test unit for error codes. No error codes found at this time. Unit working correctly job complete.

Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found evaporator cover starting to build up frost. Thawed unit. Disassembled and found defrosted heater wire disconnected. Secured connector. Also found defrost sensor OL in diagnostics. Replaced sensor. Reassembled and tested. Defrosted now cycling. Unit is functioning properly. Job complete

Arrived onsite to replace faulty latch. Replaced latch and tested. All diagnostics passed. Customer loaded normal load and unit is functioning properly. Job complete.

"JJW2830IL01 Arrived to inspect display issue. Upon arrival, I found the actual issue was the unit had just been started and the customer heard a loud pop and there was also a flash. The control had then flickered and acted strangely and the customer has not used it since. I found the broil element showing Mohms and then discovered a spot in the right rear of the broiler area, where there was evidence of an element burn through. I retrieved the broiler p/n W10804429 from our warehouse and installed. Through testing, the unit resumed all normal functions and heated and cycled as designed. Operational test good.; used 1 W10804429 (Broiler Element) from stock"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the refrigerator door gasket and tested unit. Unit is working as designed. Call complete.

"Arrived on site for oven not heating correctly. On inspection I turn the upper oven on to 350? the high end temp of the upper oven was 380? and the low end was 331? the average was 349.5. The lower oven only got to 305 for the upper, I calibrated the oven and the upper temperature after recalibrated for the lower oven was 390? and lower was 326?. The unit is operating as designed now."

Arrived onsite for a no heat dryer after the heater was replaced. I tested voltage at the wall and had 229VAC. I disassembled the dryer and check all of the lower unit parts. All thermostats and thermal fuse were closed. The element and outlet thermistor and inlet thermistors were showing correct resistance. I bypassed the door switch and started the dryer finding the element working. I reassembled the dryer and tested it finding it cycling between 124-162 degrees and working as designed. I explained to the customer that I had no idea why it wasnt heating when the previous tech was here. The customer is going to use and monitor its performance and will call back if needed. Call complete.

"WOC54EC0HS04 Arrived to inspect no operation. I found the unit had an apparent software hang and would not react to any touch. Cycling the power corrected the issue and I advised the customer to connect the unit to the internet and app, to ensure the newest software will be installed. I found multiple errors stored, but they were older, from 2022 (images saved.) I assisted and completed the internet and app connection and advised the customer to allow a few days for the software to be updated. The customer will contact us if there are any further issues and the unit will require the main control and console assembly to both be installed simultaneously."

Arrived on site to diagnose washer not filling with water. Customer had a LO FL error present. Found cold valve 1 was barely opening and trickling water. Replaced cold double valve. Tested unit and confirmed proper function. Repair Completed.

"Arrived on site to diagnose dishwasher not dispensing soap. Examined unit and found spring / catch for dispenser door fractured, causing door not to lock. Replaced dispenser and tested. Verified proper function. Repair completed."

"Arrived on site and inspected refrigerator and found evaporator is frosted over, took pictures. Ran test six with bimetal bypassed and heating element is working properly. Spoke with Techline and after reviewing previously replaced parts they recommended using control board w11670354 Instead of previously replaced W11293378. Defrosted freezer as best as possible with steamer, job complete, SR 7735966286"

Arrived on site to replace bake element. Replaced element test unit and unit test good job complete.

Arrived on site to replace convection fans. Replaced all 3 test unit and unit test good job complete.

"Arrived on site for unit pre heats too hot. Upon arrival test unit by preheating oven to 350. Test temperatures using thermocouple. Temp reached 373, then began heat cycles. The average low temperature is 322 and average high temperature is 359, total average cooking temperature is 340 . After several cycles average cooking temperature is 338. which is about 10 degrees to cool. Calibrated unit by 10 degrees. Unit is no operating within specs. Job complete"

"Arrived on site. Found gears to slide misaligned,reinstalled gears tested door and drawer operation unit working as designed"

F0-E5 off balance. Ran automatic test and test passed. Ran manual test and unit spins correctly. After series of questions with tenant. Found unit is being overloaded and not loaded correctly. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for not functioning properly, tested unit for top spray arm broke off the tube and lower spray arm missing a metal heat shield, replaced tube and upper and lower spray arms and tested unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not cooling properly, customer stated that unit will frost up around evaporator and it stops cooling, and when they defrost it it will run good for 3-4 days, tested unit found heater is good, replaced thermistor and control box, advise customer to monitor and if issues persist to call us back, job complete"

"Arrived on site to replace previously diagnosed ice maker, control, ice box fan and fill tube heater, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed leveling feet, replaced and tested, unit is now running as designed, job completed"

"Arrived on site to test unit for F27, tested unit found drain pump filter slightly clogged with dog hair, cleared out filter and ran diagnostics cycle, same issue with extreme amount of suds, advised customer to find a way to ensure that the correct detergent is being used, unit is now running as designed, job complete"

WOC54EC0HS20 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the bulb and fuse and tested. The unit operated as designed.

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue and found ui control corroded. Replaced control and found unit could turn on as designed and run without leaking. Call complete

Arrived on site for washer needing previously diagnosed gearcase and slider. Upon arrival reconfirmed complaint and installed both parts. Reassembled and tested unit. Found no leaks and washer working as designed. Call complete

Arrived on site and replaced previously diagnosed parts. Unit now working as designed. Job complete.

"Arrived on site for dishwasher inspected unit and work area. Customers complaint was unit not responding. Removed door skin and inspected the ui and found corrosion. Replaced the ui and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for not filling with water. Upon arrival inspected unit. Found supply water is on off position. Turned valve on and test unit by operating a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for freezing in fresh food section. Freezer cooling correctly,found frozen food in fresh food section,checked thermistor reading found a short in thermistor with meter replaced defective thermistor"

Arrived on site for refrigerator door opening two wide. Upon arrival inspected unit. Found that door hinge needed adjustment to not make contact with the pantry. Notified customer that there are three settings for the adjustment. Customer decided that the center adjustment was ideal. Adjusted both refrigerator and freezer door to center adjustment. Unit is functioning properly. Job complete.

"Arrived onsite for ice machine not powering on. Upon arrival inspected unit. Found standing water in cabinet. As I pulled unit the out, the pump activated and drained water out. Power was then restored to unit. Found faulty drain pump. Replaced pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Arrived on site for dryer needing previously diagnosed ui and ACU. Upon arriving I reconfirmed issue and installed ui and ACU. Reassembled and tested unit. Found dryer working as designed. Call complete

"Arrived onsite for ice machine not functioning properly after repair. Upon arrival inspected unit. Found newly installed pump failed, pump defective . Replaced pump and tested. Unit is now functioning properly. No leaks present at this time. Job complete"

Arrived on site for washer not staying balanced during spin. Upon arrival confirmed complaint and found front left dampening rod stuck and not adjusting at all. Replaced all 4 dampener rods and retested unit. Found no leaks and washer working as designed. Call complete

"Arrived on site for a defective icemaker,replaced defective icemaker power cycled unit ran diagnostics icemaker passed harvest ran fill test passed. Per manager no charge due to ongoing visits."

"Arrived on site and inspected refrigerator and found at this time temperature is good. Customer experienced temperature display rising to the high teens but dropped back to zero. Discussed all possibilities including catching it during a defrost Of why temperature reading may show raised on user interface. Removed evaporator cover and confirmed frost pattern is good, took one picture. No further repair is required at this time, job complete"

"Arrived on site for fridge still not making ice . Ran harvest , unit harvested but valve didnt activate. Getting correct voltage to valve . Talked to SW . Replaced valve . Re ran IM . Unit harvested and filled . No water leaks detected at this time. Part 124.68. Collected 134.97 AUTHO W99FTF. Job complete"

"Arrived on site for a dishwasher that wont turn on. Inspected unit and work area. The customer advised that most of the buttons do not work on the user interface, and that there are lights on the top. Did confirm the customers complaint and found one button working but all others would not accept any selections. Replaced the user interface and test of the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for an ice machine that is making an abnormal noises during operation. Inspected unit and work area. The customer advised the noise can be so loud that she can hear it in her bedroom. Found the unit making ice and running. Found minor abnormal sounds coming from the recirculation pump. Could not find any abnormal sounds coming from anything else. Replace the recirculation pump and tested the unit. The unit begin to work and operate as designed. Call complete.

"Add on site for a refrigerator that is tripping the breaker intermittently. Inspected unit and work area. The customer advised that the unit will tripped the breaker intermittently yen can go between three days and two weeks between tripping the breaker. I use the wattage meter to check amperage at the wall and ran the unit through diagnostics. When the compressor kicked on, found the unit, pulling a maximum of 8 A upon initial start and dropping down to 1.2 A as the compressor, condenser fan, and evaporator fan ran. Ran unit through a manual defrost and found the unit only pulling 2 A and dropping back down to 1.46 A while in defrost. Check the evaporator for loose connections and found all connections properly installed. I called Whirlpool Techline and spoke to Chris SR# 7736275441. He had me run through a couple checks. He had me check the breaker box to see what kind of breaker the unit was on. Found the unit was on a GFCI/AFI breaker. He advised that due to the intermittent issue, the only potential possibility would be with the GFCI outlet and breaker. He advised that the customer needed to be put on a dedicated circuit for a regular standard breaker with no GFCI or AFI. It has to have the customer try it on one of those outlets and to call back if any other issues persisted, but advised that if that worked, the customer would need to update their breaker to a standard breaker. Call complete."

"Arrived on site for a refrigerator that has a broken piece that was sent to the customer. The customer advised that whirlpool sent them the wrong part, and that the part that was sent did not come from any part of her machine. Did confirm the customers complaint and inspected the unit and work area. Customer showed me that the front pantry cover assembly have been broken on the left-hand side and thats something had dropped. Checked with claims and was advised that the issue was cosmetic and would not be able to be covered under her manufacturer warranty. Did advise the customer of the issue and advised that she can contact whirlpool customer service for further assistance. Call complete."

Arrived on site for broken cooktop grate . Found right hand side grate broken . Replaced grates with kit . No other issues fou;d . No gas leaks detected at this time. Job complete

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that they ran a load after replacing the washers on the rubber hoses and the unit began to leak water all over the floor. They cleaned up the water and checked the connections and attempted to run another cycle. They found water flowing out of the washer when the unit began to fill. Check the valve for any signs of cracks or leaks. Could not find any. Filled the washer up with water all the way to the rim and could not get the Unit to leak water. Drain the unit and still found no leaks. Ran the unit through an auto test and the unit ran as designed. The customer ran a load of towels on bulky and sheets. The unit filled up with water and agitated for five minutes before I canceled the cycle. The unit drained out and, we ran the unit through a drain and spin. Was unable to detect any water leaks at that point either. Did advise the customer that the issue may be with their drain pipe at the wall and to call back if any other issues persist. Call complete."

Arrived onsite for a microwave with the cavity lamp not working. I found the lamp burned out with 12VAC to it. I replaced the lamp. All is working as designed. Call complete.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC door gasket. The customer stated the dispenser has been working. Call complete.

Arrived onsite for a washer to replace previous diagnosed parts. I inspected the gearcase and saw nothing wrong. I checked stored codes and found none. I ran the auto diagnostics test and found that after the unit started agitating it would just shut off and say done. I ran a manual drain and then ran a manual agitation again and it shut off and went to done. I tested the motor from the control and it tested good. I replaced the control and ran a calibration. I ran the auto service test again and all past. Unit is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and pressed the door switch closed and tested the unit on timed dry high heat. I found the element not illuminating in the back left corner the unit. Customer advised they tested voltage at the outlet. I tested voltage at the outlet with the plug part way in and got no voltage. I pushed the cord fully into the outlet and test3d voltage at the terminal block and got no voltage. I removed the plug and tested the outlet and got good voltage 250V. I plugged the unit back in and I found when I move the plug from side to side, I would get voltage and lose voltage. Once I had good voltage, I tested the unit and it is operating as designed. I demonstrated for my customer and recommended they replace the outlet. No lint observed during service, job completed."

"Arrived on site to diagnose oven with broken glass. Found inner glass panel shattered during use. Replaced the inner glass panel. Verified door closing properly, all working as designed. Repair completed."

"Arrived onsite for dryer not drying. On inspection found the power cord was not connected correctly. Fixed the wiring issue, and on further inspection found the cutoff fuse open. Replaced the cutoff fuse and tested unit and it was heating. The unit is operating as designed."

"Arrived on site to test unit for unit not working. Test unit and found unit not filling. Found fill valve not connected, secured connection test unit and unit filling with water draining and washing as designed job complete. No leaks present at this time."

Arrived onsite for cooktop not heating efficiency. On inspection the front left burner set the burner on high and the flame looked like it was set on simmer. I gain access to the regulator and found it was set for natural gas. Changed it to LP and retested the unit. The flames are 3 times the size now. Now when the burner is set to high the flames match the setting. The unit is operating as designed and no gas leaks detected during service.

Arrived onsite for oven heating off. On inspection found the gasket had come un clipped from the oven. Reconnect the gasket and tested the unit. The oven was set for 350? the unit heated to 390? and cooled to 295? on the first heat up. The second time the oven heated to 373? and down to 315?. Informed the customer that 350? is the average temperature between the high and low of the oven. The oven is operating as designed

"Arrived onsite for MW not working. On inspection the ui was froze. I killed power for 30 seconds, the system rebooted and came backup. Showed the customer how to connect to the WiFi to get firmware updates. Customer will call back if issue continues."

"Arrived onsite to rebuild a washer upon arrival I replace the the tub,gearcase, hub,basket, etc. and tested the unit and found unit operating as designed no leaks"

"Arrived onsite for oven not maintaining temperature correctly. Upon arrival inspected unit. Customer stated had inspection and inspector said temperatures were off. On arrival ran test. Allowed unit to preheat then cycled. Recorded Low 330,315 high 370,365 average 345 degrees when target temp is 350. Unit is heating and cycling properly notified customer that temperature was not recorded properly with inspectors device. Also notified customer of ability to calibrate if needed. Unit is functioning properly. Job complete."

Arrived onsite for loose dishwasher handle. Upon arrival inspected unit. Found handle not tightened down. Tightened screws and tested. Unit is now functioning properly. Job complete.

Arrived on site for not filling or taking too long to fill. Upon arrival ran diagnostics and there are no saved error codes. Ram automatic test cycle and unit operates correctly. Ran a quick cycle and unit is operating correctly. Recommend to customer to use deep fill rather than sensing to allow more water into unit. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to install previously ordered parts. Replaced dispenser WPW10671905 and control W11087226. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to install previously ordered parts. Replaced grates, knob, center burner and front left burner head. Test unit and operates as designed. Job complete"

"Arrived on site to install previously ordered parts. Replaced control, ui, harness, and thermistor. Ran diagnostics to force heater and Heater is pulling 3.74 amps. Unit is operating as designed. Job complete"

Arrived on site and inspected washer and found customer is experiencing loads not spinning out. Confirmed there is no clothing item in drain catch found regular/normal cycle was accidentally set to no spin. Showed customer how to reset this and to double check spin is activated before starting any cycle. Job complete

"Arrived on site and replaced tub ring, washplate, and agitator diagnosed on previous visit, job complete"

"Arrived on site and inspected washer and found customer has a video of it making a very high-pitched noise during the spin cycle. Replaced gear case, actuator, capacitor, cam, and belt. I have to rebuild set washer into a diagnostic cycle and it is no longer making noise in video. If issue continues order another gear case and wash plate."

Arrived on site to test unit for tapping sound. Found a couple beads from a bracelet caught in drum felt. Removed beads and noise no longer present. Job complete.

Arrived on site and replaced previously diagnosed control and run cap. Unit now working as designed. No leaks detected. Job complete.

"Arrived onsite to test unit for not washing dishes, tested unit found wash motor no engaging, replaced sump and motor assembly and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for not completing cycles and leaking water. Found pressure hose somehow got pinched. Cut off excessive hose and secured so it wouldnt pinch. Replaced control as a precautionary. Documented with Techline and no further repairs recommend as unit is now currently working as designed. No leaks detected. Job complete. SR#7736274235

"Arrived on site to test unit for F7E1 error, tested unit found capacitor leaking oil, replaced capacitor and tested unit is now running as designed, no signs of gear case failure detected unit is now running as designed, no leaks detected job complete"

"Arrived on site and inspected refrigerator and found freezer is frosted over. Removed evaporator cover and found brown wire to heating element is loose in connector, took pictures. Also replaced control box. Job complete"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was RH door came off the bracket. Removed door to inspect and found that the door plastic where it sits on the hinge had broken. Customer will need a new RH door. No leaks where observed during service. ; ordrng 1 LW10413519 (RH DOOR)"

Arrived onsite for a built in refrigerator that leaks water when you remove the filter. ordrng 1 WPW10159842 (VALVE-INLT)

"Arrived on site to diagnose dishwasher tripping breaker when they try and run it. Tested unit in diagnostic mode. Found errors F10E2 Vent Failure, F7E1 Wash Motor Failure, F8E2 Fill Valve Electrical Issue. Per tech manual recommended repair to resolve the wash motor and fill valve is to replace the valve, and also to replace vent motor due to error. Replaced vent and gasket, and fill valve. Tested unit and confirmed the unit is working as designed with no water leaks

KRFC300ESS01 Arrived to inspect no ice. I found the ice maker partially filled and stalled. I removed the ice that had stalled the tines and found it would not longer fill and continuously ran. Further inspection revealed the right RC door gasket badly torn (photos attached) at the top of the door and requiring replacement. Office to contact the customer with follow up information and to arrange return service . No leaks observed during service. ; ordrng 1 W10830162 (RH Gasket) and 1 W10884390 (Ice Maker)

"JDS8850BDS Arrived to inspect keypad not working for oven controls. I found the ribbon cable from the membrane switch to the control had failed and due to multiple traces being damaged, could not be repaired on site. No gas leaks detected during service. 471863 #6889; ordrng 1 WPW10206089 (Control w/ Overlay) and 1 GCO (GCO)"

"Arrived on site for ice dispensing randomly . Found unit was dispensing one its own and auger engaged as well . No shorts found in harness ,or on control . Ordering ice paddles. ordrng 1 W11561037 (Ice paddles)"

"Arrived on site for no cool. Ran diagnostics fan passed ran compressor test loud buzzing sound from compressor then shuts off diagnosed a defective compressor. Ordering a new compressor,drier and access valve will also order an evaporator incase needed. ordrng 1 W11557425 (Compressor) and 1 W11550396 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs)"

"Arrived on site for dishwasher not finishing cycle . Ran diagnostics got 6-6 8-1 10-3Ran diagnostics and got kicked out . Unplugged vent . Re ran diagnostics all checked normal. Ordering vent fan . No water leaks detected at time of service. Call to set return . ordrng 1 WPW10469574 (Vent)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was RH door came off the bracket. Removed door to inspect and found that the door plastic where it sits on the hinge had broken. Customer will need a new RH door.. Office will contact customer to reschedule when parts are available. No leaks where observed during service. ; ordrng 1 LW10413519 (RH DOOR)"

"Arrived on site to inspect refrigerator temps in the freezer section. Upon further inspection l the customer advised that the fresh foods section is working fine, but the freezer is not cooling properly. I tested temps in the FC=32 degrees. I disassembled the freezer (FC) section and found the evaporator completely engulfed in ice and I could not remove the evap cover. I advised the customer that I would have to reschedule to allow them to defrost the unit due to the amount of ice on the evaporator. I placed the unit in diagnostics and tested the element and found it would not come on which is a good indication that the element is bad and possibly the defrost bimetal is bad as well. I am ordering the defrost element and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. Recommended the customer defrost the unit approximately 36 hours before I return and to place towels around the unit to catch any leaking water from defrosting. ; ordrng 1 WR51X10131 (FC defrost element) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect beverage cooler temps. Upon further inspection, I tested temps and found the unit showing 60-62 degrees on a setting of 45. I gained access to the evaporator and found it engulfed in ice. Pulled the unit out onto my floor protector and tested the defrost timer and found it operating as designed. I verified the defrost by the element and its getting hot and the ice is melting. Tested the defrost bimetal and found it out of range. I am ordering the bimetal and scheduled return. I will return with all prescreened parts. Unit left unplugged for safety."

"Arrived on site to install previously diagnosed and ordered part. Due to the defrost element shorting out, I removed and replaced the element and tested. Unit is operating as designed. Advised customer that once we receive the ice maker the office would contact them to schedule return service. No water leaks observed during service."

Arrived onsite for a dryer that will not power on. I found 240VAC at the wall and 123VAC from L1 to G and N. I also had 120VAC from L2 to G and N. At the terminal block I had 0VAC from L1 to N and G indicating the customer has a bad cord. I let the customer see my meter reading when testing voltage.

"WRS970CIDM00 Arrived to inspect no ice. After verifying the lower hinge wiring was intact, I checked the ice maker assembly. I found several large masses of ice within the ice maker and its housing. Some of the ice was cube-mass shaped, while others were individual cubes and all was coated with heavy frost. The ice maker mold had sustained damage from the ice chunks and require replacement. Further inspection revealed the top of the door gasket was severely angled up in the middle, compared to both sides, allowing the gasket to rise above the metal border and fail to prevent air movement into the FC. I was able to correct the door seal issue and installed and tested the ice maker. Operational test good, no leaks observed during service.

Arrived on site to follow up on range that was not powering on and heating. Continued diagnosis and voltage testing. Checked for voltage with unit plugged in and found 0 voltage from L1. Previous tech noted he had issues when unit was moved. Checked socket and found loose connection in the socket causing bad voltage to unit / weak connection. Advised to contact builder. Call complete.

Arrived on site to diagnose washer that was leaking when in use. Tested unit and found a large leak when filling. Looked under unit and found the drain elbow disconnected from the pump. I resecured the elbow and used a worm clamp to hold it on. Tested and verified unit is no longer leaking. Repair completed.

"Arrived on site to diagnose oven with no power and locked door after self clean was run. Foind unit unpowered on arrival. Unlocked and opened door to gain access to mounting screws. Removed console and found thermal fuse open / triggered. Replaced thermal fuse and verified proper function.

Arrived onsite for a DW that is not washing. Upon inspection I found that the wash motor would not run. I installed the new sump&motor and tested the unit and found unit operating as designed no leaks

"Arrived on site and inspected washer and found wash plate is cracked and plastic is no longer attached to Metal Center, took one picture. Removed plastic and was able to work off metal center.

"Arrived on site to test unit for F21, tested unit found water still in drum, attempted to activate drain pump, but its ceased, replaced pump wpw10730972 from job 376688 and tested, unit is now running as designed, no leaks detected job complete"