"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Take a temperature of the refrigerator and freezer sections and found the refrigerator sitting at 36?F and the freezer sitting at 2?F. Did not see any evidence of any defrost issue on the unit and the unit was calling as designed. The customer advised that she had a another service company out who had determined that there was a defrost issue and that they had come four days ago to defrost the entire freezer. Check resistance on the Thermistor is from the control and found 10.7 ohms of resistance on the RC thermistor and 22.5 on the freezer defrost thermistor. Found that matched the temperature readings inside the freezer and refrigerator sections. Checked resistance through the heater and the defrost thermostat. Found both within range. Check voltage going to the heater during a forced defrost and found 120 V going to the defrost heater. Spoke to JC and was advised the issue would be most likely a DC Short or an electronic issue, but he had me read a message from management regarding issues with the 5 door refrigerators.

Arrived on site for a washing machine. That is not filling up with cold water. Inspected unit and work area. Did confirm the customers complain and found hot water coming in and cold water was requested. Checked out the back of the unit and touch the houses. Found that the hot water hose was hooked up to the cold water valve and the cold water Hose was hooked up to the hot water valve. Swapped the two valves and test of the unit. The unit began to work and operate as designed.

"Arrived on site for a wall oven. That is not heating. Inspected unit and work area. Replaced the transformer and tested the unit. Still found the unit would not heat. Check voltage going to the transformer in Carmel voltage across the transformer or the red line going to the chassis ground. Check voltage at the Magnatron TOD and still found no voltage being supplied. Traced voltage back to the control and found no voltage coming from the control.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found frost on the FC evap cover. Removed the cover and found the evaporator engulfed in ice/frost. Using my steamer, I removed most of the debris and tested the bimetal and found it closed. I researched the part in the parts breakdown and found the part prescreened was the incorrect part. Using a part from my van stock (WPW10225581) I removed and replaced the bimetal and removed more ice. Tested the unit in diagnostics and forced defrost and could hear the element sizzling from the water hitting it as the ice melted. I recommended the customer leave the unit unplugged for at least 24 hours and leave the FC door open and place a fan on the compartment to defrost the ice faster. I vacuumed the water from the drip pan at the back of the unit. No water leaks observed during service, job completed."

Arrived onsite for a cooktop that has no power. Upon inspection I found that there was no power at the wall I plugged the unit back in and checked the breaker and found that it had tripped. I reset the breaker and found that it tripped immediately I then unplugged the unit and reset the breaker again and found that the same thing happened again. Meaning that there may be some wrong with the wiring on that circuit or the breaker itself.

Arrived onsite for a cooktop that is no longer igniting. Upon arrival I checked the breaker and found that it was miss labeled as lighting on the outside breaker box. I reset it and tested the outlet and found polarity good. And a solid 120 at the plug. I tested the unit several times and found that the unit is now operating as designed. If this happens Agatha cx will correct the issue.

"WFG550S0HZ0 Arrived to inspect control for oven not working. I found the unit was displaying F2E1 and there were a few segments missing within the DRO. control removed and replaced. All functions returned to the unit and it operated as designed. No gas leaks detected during service.

Arrived on site to diagnose washer that was not advancing through cycles. Ran diagnostic cycle and found cold inlet was super slow and weak. Removed cold line and found sediment covering the screen. I was able to blast and clean off the sediment. Retested unit and verified proper flow.

"Arrived on site to install previously diagnosed and ordered parts. Due to,the gearcase failing and leaking oil onto the cam and belt and the actuator arm breaking, I removed and replaced the gearcase, cam, belt and actuator and calibrated the unit. Tested in diagnostics and the unit is operating as designed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap fan motor and harness failures, I removed and replaced the motor and harness and installed a new FC thermistor cover and tested. Unit is operating as designed and evap has a good frost pattern. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator freezer frosting up. Upon further inspection, I immediately found the UI missing digits and pointed it out to the customer. I opened the FC drawer and found a large amount of ice/frost built up inside which is a sign of an air leak. When I closed the drawer, I found the it gapped on the right side. Also found the freezer section filled with too much food items. Cleared the food items from the freezer baskets and closed the unit door and it is closing properly and sealing properly. Customer advised the fresh foods section ice maker isnt working properly. I advised that due to the air leak and frost/ice build up, the freezer section is getting too warm for the ice maker to harvest properly. I recommended the customer leave the fresh foods doors closed and unplug the unit and allow the freezer section to defrost and clean the remaining water before plugging it back in before placing their food items back inside and to not fill it as much to allow the door to close properly. No water leaks observed during service, job completed."

"Arrived onsite for vent hood filter not staying in place. Installed 1 of the 2 filters to fix the issue of filter falling out. The other filter was damaged, reordered another filter. ; ordrng 1 W11568741 (Filter)"

"Arrived on site and found mullian surface has a repulsive magnetic field. It is pushing against magnet in the door seal and not allowing a proper seal. Spoke with tech line and this should not be happening and there is no explanation for it. There is no known way to correct this, job complete

Arrived onsite for a DW. But the tenet locked the top lock and did not answer the door when I knocked and when we reached out to them from the apartment office and they still did not answer. I decided to reschedule. Or office to reschedule.; O-emld tckt

Arrived onsite for unit leaking. Upon arrival disassembled and inspected previous work done. Connections and assembly is good. Noticed vent trap was hanging down. As water would fill the unit would begin leaking out. Secured trap. Tested again and no other leaks were detected. Unit is functioning properly. Job complete

"Arrived on site to test unit for not drying properly, customer stated that unit will shut off but timer is still going and its intermittent but on timed dry is runs good, tested unit found shorted moisture sensor error and stuck key error, will need to replace moisture sensors, moisture sensor harness and UI, ordrng 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Sensor harness)"

"PFE29PSDCSS Arrived to inspect noise and cooling issues. The unit had gone through an apparent freeze-up and had recovered well, but the drain tube assy for the RC was plugged and the drip pan overflowed, filling the area below the crisper. I removed and cleaned both the FC and RC drain tubes and then removed the ice from the floor of the RC chamber and verified all functions present and operating as designed. No leaks observed during service.

Arrived on site to test unit for center burner knob not staying. Test unit and found valve shaft broken. Will need to order new manifold for center burners. Office to reschedule ; ordrng 1 W11381269 (Manifold)

Arrived on site for refrigerator needing previously diagnosed fc evap motor asm. Upon arrival reconfirmed issue and installed part. Found fan motor working as designed and informed customer 24 hrs to stabilize temps and refill ice bucket back up. Call complete

"Arrived on site to inspect range oven not heating. Upon further inspection, the customer advised thst the unit oven is not heating and after attempting to heat on bake at 350, the oven stayed at room temp. I removed the bottom panel and tested on bake at 350 degrees. I found the ignitor failed to illuminate. Tested ohms to the ignitor and found 1417 kohms; way out of range for room temp reading. I removed and replaced the ignitor and retested and the unit continued to fail. I tested the control and found it not providing voltage; therefore, I removed and replaced the main control and retested and I could hear the relay clicking, but the unit continued to fail. I tested voltage at all points and got good voltage (123V). Using my jumper wire, I jumped the harness to the valve and tested on bake again and found the unit operating properly. I advised the customer of my findings and they advised that they need the unit repaired before tomorrow evening. I am ordering the valve and another ignitor. No gas leaks detected during service.; ordrng 1 WP98014893 (Valve) and 1 W11176454 (Ignitor)"

Arrived on site for dishwasher leaking from left side. Upon arrival confirmed complaint and found water trails leading from door gasket to under the tub. Found n9 cracks in tub and all hardware under unit didnt leak during tests. I made repair. Found unit working as designed without leaks. Call complete

"Arrived on site for water taste bad and humming sound. Upon arrival Test unit and sound is from evaporator fan. Customer states that water taste like it has a chemical. Customer replaced filter a couple times and said purged water everytime and still same issue. Found RC temperature is 45 degrees and will not get colder. Evaporator and compressor run continuously. Found evaporator is only frosting from the bottom half. Contacted SW for assistance. Ordering sealed system repair. This is a r600 system. Ordering nitrogen, r600 kit, compressor, Uv drier, and access valve. Office to reschedule . Confirmed water taste is normal at this time.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 Kit)"

Arrived on site for walloven showing f9e0. Upon arrival confirmed complaint and error. Clear3d error and tried resetting power to unit. Found breaker to unit not shutting off power and recommended to customer to repair breaker issue before oven could be fully diagnosed. I did clear error and tested both ovens at 350. Found ovens heating as designed. Call complete

"Arrived onsite for a washer making a grinding noise and leaking water. I tested the washer in the auto cycle and it completed the cycle and worked as designed. I found no water leaks. I did see where the cold water line at the valve had been leaking and saw a water stain on the back panel but the line was already tightened up. I ran a manual high speed spin and could hear a metal crackling sound. I removed the gasket and ran the high speed spin and could still hear a noise from the gearcase. I replaced the gearcase and reassembled the machine then ran the high speed spin test again finding it making the same noise. The basket will need to be replaced. Ordering W11172199 basket and will return with the hub, suspension, and cam. Office to RS.; ordrng 1 W11172199 (Basket)"

Arrived on site to test unit for burner not lighting all the way around. Found wrong orifice for center and outer. Switched them around and unit working as designed.

Arrived onsite for a washer to possibly replaced previous diagnosed parts. The unit is stacked and will require two men. To remove. Office to RS.; O-emld tckt

Arrived on site to test unit for unit leaking. Found unit leaking from diverted motor.

Arrived onsite for a cooktop with abnormal colored flames. I tested the cooktop and found the flames normal height and burning baby blue in color. The cooktop is working as designed. The customer showed me a video and the flames were all orange in color. I asked the customer if they use a humidifier and they confirmed they do at times. I explained that this would cause the color flames they were seeing. I explained that when it does it again to open the back door for a few minutes and it will go away. The customer stated the right grate will slide to the right of the cooktop and will not stay in place when moving pots or pans on the grate. I found the grate warped and not staying in place. The grate will need to be replaced. Ordering W11204009 grate kit. ordrng 1 W11204009 (Grate kit)

Arrived onsite for a washer that is leaking after the bellow was replaced. I ran diagnostics and found it leaking when filling with water. I found the hose attaching to the nozzle at the bellow not all the way on. I corrected the hose and tested again. There were no other water leaks present. I found the spring on the front bellow clamp broken and the clamp needs to be replaced. Ordering the clamp.; ordrng 1 W11266654 (Clamp)

"Arrived on site for refrigerator not making ice properly. Upon arrival confirmed complaint and found ice formation showing over filling. Found ice maker is getting stuck mid harvest, and not shutting water off when needed. Also found air leak through ice door seperator causing ice formation under bucket. Rescheduled customer to complete repairs with new W11189145 ice door separator, and w11557001 ice maker.; ordrng 1 W11189145 (Ice door separator)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was error code F7E5. Entered diagnostic and verified the error code F7E5. I then ran a diagnostic cycle and unit got to step 17-18 and it would not do anything . Tilted unit backwards and found water leaking from gearcase shaft. Unit is going to need a new gear case slider, clutch, Washplate, lower harness and will return with pre-diagnosed parts. Reschedule for 05/11/23. ORDER AUTHORIZATION ; ordrng 1 W10734521 (Slider) and 1 W11409746 (Lower harness) and 1 Washplateremovaltool (Washplate removal tool) and 1 OrderAutho (Order Autho)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not cooling round that the unit had frost build up on the evaporator cover indicating that the defrost is not working. Im ordering the defrost heater and returning with the control to replace both. I advice the customer that some parts are not available at the moment and can take longer than usual to get them. I advised customer to defrost the refrigerator and plug it back in after defrosting to get them by in the meantime. Customer will have to defrost the refrigerator for 24hrs before our return date. No leaks where observed during service. ; ordrng 1 W11650660 (Heater)"

Arrived onsite for a dishwasher with an unresponsive console and the machine is not starting. I found out that the unit does work but the normal cycle selection on the console will not respond. The console will need to be replaced. Ordering W11622500 console. Office to RS.; ordrng 1 W11622500 (Console)

Arrived onsite for a cooktop that made a pop while the tenant was cooking and now it wont power on. I found no DC voltage out of the module to the UI. I replaced the module again and programmed it to 23. I tested the unit and found it working as designed. I found a thermal crack in the cooktop and it will need to be replaced. Parts is still under manufacture warranty. Ordering WPW10396824 cooktop. Office to RS.; ordrng 1 WPW10396824 (Cooktop)

Arrived onsite for unit right rear burner not igniting. Unit was sparking but not igniting. Replaced burner head but did not change. Unit appears to be grounding incorrectly. Ordering Right rear orifice holder. Office to reschedule ; ordrng 1 W11319747 (Right rear orifice holder)

"Arrived on site for lower drawer, double drawer refrigerator, issue. Lower drawer is sticking to the cabinet. When pulled the gasket is pulled from position. Adhesive seems to be making the door stick to the liner frame. Customer has tried cleaning the surface. Recommend ordering gasket and bringing adhesive remover such as goo gone. Ordering gasket for return. Office to reschedule. ; ordrng 1 W11568947 (Lower door gasket) and 2 W11360665 (Top/bottom gasket)s and 2 W11579578 (Short door gasket)s and 1 Adhesiveremover (Adhesive remover)"

Arrived on site and found belt is also broken he will need to be ordered; ordrng 1 661570V (Belt) and 1 279782 (Switch)

"Arrived on site for not dispensing ice. Tested ice dispenser motor not powering on,checked solenoid no power also,removed housing checked wire connections and harness good can hear clicking from the relays on the main control. Replaced main control same issue,good voltage out of control. Checked power at freezer liner harness no power checked connections in compressor compartment good,called tech support per tech support issue with wiring in liner wall job info being sent to product review team; used 1 W11566851 ( ) from stock"

"Arrived on site to test unit for rattling noise, customer stated that the noise is present when fan turn on and off, tested found it coming from damper opening and closing, stated to customer that is normal operation, also stated that metal rack needs to be removed from unit if it is not being used to prevent accidental arcing out, job complete"

Arrived on site for refrigerator needing previously diagnosed fan blade. Upon arrival confirmed complaint and found condenser motor had fully failed along with blade. Found new motor came with additional spare blade and I installed new condenser motor kit. Found unit working as designed. Call complete

"Arrived on site for washer showing f9e1 in ser mode. Upon arrival confirmed complaint and found F9e1,f7e1, & f8e2 in diagnostics as well as error codes showing up because terminal connection for power supply were improperly connected and not polarized properly. Found drain motor still failing after fixing wiring o terminal block. Replaced it then retested unit. Found no leaks and dishwasher working as designed with no failures. Call complete"

refrigerator that is making abnormal sounds. Inspected unit and work area. Confirm the customer complaint via video and found what sounded like the compressor running and refrigerant going through the refrigerant lines. Unplug the unit and plugged it back in to get the unit into diagnostics. While the unit was unplugged and the refrigerator compressor had stopped, started hearing the screeching sounds coming from the top of the refrigerator, indicating refrigerant going into the evaporator. Found no evidence of any defrost issues of any kind and the customer advised that the unit is working just fine. Ran the unit through multiple stages of testing and did hear the refrigerant coming through the evaporator making slight groaning sound. I did advise the customer that this is normal operation and that they have nothing to worry about. The unit is working as designed. Call complete."

"Arrived on site and found oven install spacer kit was not used by installation team. When door is closed bottom of hinge is making contact with cabinet and will not close properly due to lack of spacing. Informed homeowner to contact builder this should be redone correctly it is not an operational issue it is an installation issue, job complete"

Arrived on site to test unit for filter not coming off. Test unit and found damaged filter. Filter not cover under warranty. Job complete.

Arrived onsite for unit operating without producing ice. Found icemaker in off position and had never been turned on. Verified water and cycled icemaker. All checks good. Unit is now operating as designed.

Arrived onsite and found unit operating with ice in the fill cup and some on the spout causing splatter. Cleared the fill cup and spout to correct the issue. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and found motor shorted. Replaced motor and coupling. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and repaired unit by replacing sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for previously diagnosed parts. Installed the gasket and thermal pads to the door. No gas leaks detected during service.

Arrived onsite for a dishwasher leaking. On inspection did see evidence on the floor of a water leak. I ran the unit in diagnostics mode and while it was running a took pics of underneath the unit showing there was no leaks. It never leaked the whole diagnostic cycle. No water detected during service.

Arrived onsite for a refrigerator with a dent in the freezer door. Upon arrival I found that the freezer door was damaged. I replace it along with the nameplate.

Arrived onsite for a range that tripped the brakes. Upon inspection I found that this was caused by the bake element touching the back of the chassis I adjusted the chassis so that the element was no longer touching it and tested the unit and found unit operating as designed

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new LR ORIFICE HOLDER and manifold and tested the unit and found unit operating as designed. Job complete

Arrived on site to diagnose microwave making an abnormal sound. Customer said the noise sounded almost like a card in wheel spokes. With customer present i tested the unit several times and could not recreate any abnormal noises.i checked the vent tunnels going to the blower and found the tech sheet wrapper was puffed out in the plastic packing where it looks like air was being pulled into it. I removed this and retested and still didn't hear any more noise. Advised customer to follow up with video if noise returns. CAll complete.

"Arrived on site to diagnose range that is not heating at all. Control powers on, but no elements are working and oven doesn't heat. Tested voltage at junction block and found L2 only has 20v present. Advised to contact builder to resolve wiring issue at outlet. No repair needed. Call complete."

"Arrived on site to diagnose dishwasher with rust on rack. Found upper rack had peeling coating on rack, and metal underneath rusted. Replaced upper rack and verified proper function. Repair completed."

"KRFF507HPS04 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the RC door and transferred all parts. I tested the unit and it operated as designed. The door alignment issue was corrected. Operational test good, no leaks observed during service."

Arrived on site. Found noise while dispensing water adjusted water flow noise no longer present found doors uneven adjusted hinge

"Arrived on site to test unit for filling with water randomly. Found no high drain loop was installed causing water and food to backfill from sink/disposal. Installed high drain loop, unit completed diagnostics with no issues. All components engaged properly. Unit is now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not drying properly. Found lint blocking air flow. Advised customer to have maintenance clear venting to allow proper air flow. Job complete.

"Arrived onsite for refrigerator not cooling. On interior the customer had unplugged the unit. I replugged the unit in and the compressor tried to start and shut off after 15 seconds. Tested the voltage at the start device in it was 120vac. I installed a new start devices and the compressor came on and stayed on, the unit was cooling down when I left. Informed the customer it will be 24 hours before you put any items into the refrigerator. No water leaks detected during inspection."

Arrived onsite for dent on top of dryer. Installed the new top on the unit.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stayed running for like 12hrs on spinning. Tested unit and found a bad capacitor and also the control. Replaced both unit and tested unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for range, inspected unit and work area. Customers complaint was oven not heating. Confirmed unit not heating. Pulled unit out and found to test voltage and Inspected the connections on the terminal block and found L1 lose and caused the harness connection to get burnt. I repaired the harness and replaced the block terminal. I tested unit and found it operating as designed. Job completed. ; used 1 WPW10245259 ( Block-term) from stock"

"Arrived on site to test unit for squeaking and squealing noise during spin, customer played video noise is not a squeal but a loud rattle, inspected under unit, did not find issues with gear case but, motor cover lost one of its screw causing it to rattle against the gear case, secured with a slightly bigger screw to ensure it wont fall out again, tested with no load and then customer put a load and ran a drain spin cycle, unit is now running as designed, no leaks detected job complete"

"Arrived onsite to replace previously diagnosed control box, thermistor and heater harness assembly, replaced parts and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for not washing dishes, tested unit found one sump lock was broken off causing water to leak on the motor and short is out, replaced sump and motor assembly and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for a washing machine. That is not filling up properly. Inspected unit and work area. Found no stored error codes and ran into diagnostics. On the unit working operate as design with all valves and components working. the customer advised that the unit has never filled up to the top like her older washers and that it does not wash properly. Explain to the customer, the water washer that everything is based off of programming and that its supposed to not have a ton of water to increase the soap to water ratio. Customer advised that she bought this unit assuming that it would actually work like washer, and she felt like she was lied to from the retailer. I called Whirlpool Techline and spoke to Andy SR# 7736307757. He advised that this is normal operation, and that the customer would need to contact the retailer for any other resolution. The unit is working as designed. Call complete."

Arrived onsite to install previously diagnosed parts. Upon arrival we remove the stacked unit from the closet and pulled it apart an installed the sound pad and a new blower wheel due to the old one being warped. Then put the unit back together and back in place and tested unit and found that the unit in now operating at a normal sound level. Job complete

"Arrived on site to inspect cooktop missing a screw from the top right burner. Upon further inspection, I found one of the screws, to the back right burner, was missing. Also found the ignitor to this burner not seated properly. I raised the cooktop onto my supports and removed the cooktop from the base and found the ignitor clip had fallen off. I found the screw to the same burner head was broken and I removed the base of the screw and re-installed the ignitor. I reassembled the unit and using screws from my van stock (W10758282), I replaced the screws that were damaged/missing and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel failure, the element failure and the upper rack rusting and missing parts, I removed and replaced the element, control panel, and upper rack. I transferred parts from the old rack to,the new and installed new tine clips. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site. Per customer door ajar icon lights up and beeps,tested all switches passed,ran diagnostics on fresh food door switches passed ran freezer switch test passed,adjusted bracket on right side to make a better contact against freezer liner swithc"

"Arrived on site for no,ice and cooling issue. Found evaporator incased in ice,defrosted upper section of evaporator found heater lead not inserted correctly to harness uploaded picture. Installed lead correctly and fully into harness"

"Arrived on site for no cool fans running compressor not powering on,removed compressor cover found harness to start device disconnected from start device installed harness to start device compressor powered on"

"Arrived on site and customer said noise has left since they requested a callback on the day of the previous service. They have run two loads successfully since repair without incident. Ran a diagnostic cycle with some clothes provided by customer and there is no excessive noise. Also ran a calibration cycle and it completed properly. No further repair is required at this time, job complete."

"Arrived onsite for unit not cooling after repair. Upon arrival inspected unit. Found compressor not running. Checked all connections, unplugging and plugging back in. After connection check powered unit. All components energized and compressor powered on. Unit began cooling. Advised customer to allow 24hrs for temperatures to stabilize. Job complete."

"Arrived onsite for burners taking a while to ignite. Upon arrival inspected unit. Notified customer that front left and front right are dual power burners. Per manufacturer, those burners take gas longer to fill and therefore have a slightly delayed ignition as compared to single burners which usually ignite instantaneously or within one to two clicks. Tested power burners and both ignite within manufacture spec. During inspection found left rear burner cap not seated correctly causing elongated flame. Also tested center rear burner for customer and burner and knob are functioning properly. Unit is functioning as designed. Job complete"

Arrived onsite for washer giving drain pump error code. Upon arrival inspected unit. Found drain pump failed. Replaced pump and tested. Unit is now functioning properly. Job complete

"Arrived on site to test unit for excessive shaking. Found right side mounting spring was not mounted properly and missing plastic bushing. Found bushing and installed, unit working as designed. No leaks detected. Job complete."

Arrived onsite for unit filling and then doing nothing. Upon arrival customer rolled unit out front. Ran diagnostics and found no stored error codes. Ran auto test and passed. Ran full load of laundry and unit completed cycle. Called tech line for documentation. Tech stated cannot diagnose any further. Potential external issue or installation issues may be source of problem. Kurt SR#7736310207. Unit is functioning as designed while in front yard. Job complete

"Arrived on site to install previously ordered parts. Upon arrival test unit and oven heated immediately. Due to previous harness issues, I went ahead and replaced harness W111465032 and control W11520703. Test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. No gas leaks present at this time. Job complete"

"Arrived on site to replace previously diagnosed door switch, replaced switch and tested, unit is now running as designed, job completed"

"WRS588FIHZ04 Arrived to inspect ice dispensing issue. I found the button had to be pressed very hard and for a long duration to dispense the ice. The door flap would initially open and then there would be no dispenser motor. I replaced the switch and found no issue and tried a second one that was sent out, just in case. Seeing no difference, I replaced the UI and found the issue resolved. I suspect the circuit board within the UI may have been damaged and the excessive pressure in the button flexed the dispenser area and UI mount, causing continuity within the circuit. The chassis required squaring and door matching. Operational test good, no leaks observed during service."

"Arrived on site for refrigerator needing previously diagnosed divider, impeller, spacer, and gasket. Upon arrival reconfirmed issue and found unit still making ice hen installed parts. Reassembled and tested dispenser and found it could dispense ice as designed without leaks. Call complete"

"Arrived on site to replace previously diagnosed water valve assembly, gear case, rotor and slider, replaced parts and tested, all components activating properly and error code is no longer present, unit is running as designed, no leaks detected job complete"

"Arrived on site for a refrigerator that is leaking inside of the refrigerator section. Inspected unit and work area. The customer advised that over the last few weeks, they have noticed water droplets at the top, the refrigerator section and has been dripping down in their refrigerator. They also advised that the freezer has been frosting up in the freezer section too. Confirmed both complaints and found no issues with the gaskets, but air seeping in from the edges of the cabinet where the liner does not meet the cabinet. I found the refrigerator liner at the bottom creating a half inch wide gap at the bottom, causing the refrigerator issue and two spots up at the freezer corners, causing the freezer frost. I called Whirlpool Tech-line and spoke to Andy SR# 7736395100. He had me take several photos of the gaps and advised that this unit would be sent to review based on the photos sent. He asked me to tell the customer that whirlpool will be in contact with us or them depending on the next steps. Call complete."

"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave not heating. Confirm the issue and found it not heating. Removed unit from wall and replaced magnetron, tested and its now operating as designed. Job completed."

Arrived onsite for a refrigerator that when the light bulb is screwed in it caused the bulb to fail and the lights on the control to go out. I found the socket shorting when the bulb was seated. I replaced the LED bulb and the socket. All is working as designed. Call complete.

"Arrived onsite for washer not cleaning. On inspection I but the unit in diagnostics mode and heard a grinding noise during agitation and spin cycle. Flipped the unit up and found oil all over the bottom of the unit. I installed a new gear case,clutch and slider. Re ran the diagnostics mode and the grinding needed was gone. I calibrated the unit. The unit is operating as designed and No was leaks detected during inspection."

"Arrived onsite for washer making noise. Ran diagnostics and found no stored error codes. Ran auto test and confirmed noise from underneath. Inspected and found cam and gearcase shaft grinding. Replaced gearcase, cam and actuator. Reassembled and tested. Unit is now functioning properly with no noise. Job complete"

"Refer any call back to Whirlpool, Arrived on site and inspected dryer I found it is heating normally an airflow is acceptable for gas dryers. Sent multiple videos to KV/service management of dryer operation. Moisture sensor is working properly. Spoke with tech line after hearing customers experience and that moisture sensor is working properly they recommended using timed dry only to get best results. Dryer is operating as designed, job complete 7735814901"

Arrived on site to test unit for burner flames to high. Found flames perfect advised customer if she wanted to simmer something she would have to move it to the simmer burner. Job complete.

"Arrived on site and found no ice production, found waterline is frozen. Used steamer to remove ice and icemaker is cycling and will fill with water. Also found a large air gap on the freezer door gasket, took one picture. Aligned doors and used heat gun on gasket until it is sealing properly, took multiple pictures, job complete"

"Arrived on site and found timer is still not advancing for apartment resident. Found airflow is good on meter and it is heating properly. Found orange wire on thermostat is not connected. After reconnecting thermostat timer can be observed moving properly, job complete"

"Arrived on site and inspected refrigerator and found customer has video of evaporator fan making noise. Removed evaporator cover and found ice build up or from icemaker fill tube dripping, took one picture. Anglade is making contact with ice and causing noise. Removed ice and used foil tape to wrap around bottom of Ice tube funnel in an attempt to prevent water drips. There is no known repair to correct issue. Job complete"

"Arrived on site to test unit not operating properly, customer stated that a LO FLO error code popped up when the unit is filling and during rinse cycle, tested unit found water valve not letting enough water through, inspected valves and found excessive amount of calcium buildup, replaced cold and hot valve and tested, unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for running to hot, pre heated unit to 350 with temp probe, unit pre heated to 385 and recovered to 350 with in 10 minutes, showed customer how to calibrate unit in future if needed, unit is running as designed, job complete"

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the unit performing a wash cycle and I cancelled it. I found a large amount of suds in the tub (photo). I placed the unit in diagnostics showing no error codes and tested. While testing I tested the amp draw to the components and found the element showing 7-9amps during wash and drying cycles. I found the customer not using rinse aid (photo). I found a large amount of powder detergent and hard water deposits on the element as well. I contacted techline and spoke to Brandon and advised of the complaint and my findings. Brandon recommended advising customer they must use rinse aid, especially with plastic tub and provided SR#7736305336. I advised this customer of my findings and made recommendations for use and care,,as well as detergent and rinse aid use. No water leaks observed during service, job completed."

Arrived onsite and replaced control per previous diagnosis. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for failed and determined the inverter failed causing cooling loss. Replaced the inverter. Unit is now operating as designed. Advised customer on repair. All checks good.