"KBFN502ESS01 Arrived to instal previously diagnosed and ordered part. I removed the faulty FC door slide and installed the replacement. Testing revealed the FC door operating as intended. The previous repair had corrected the prior issues and the unit was operating as designed. Final adjustments were made. No leaks observed during service

"MVW7232HW0 Arrived to inspect washer intermittent operation. F1E2 stored in memory and I cleared for testing. I found the basket assembly leaning to the right, against the inside of the cabinet and the gear case had been leaking for some time. I removed and replaced the gear case and corrected the chassis setup. I calibrated the control and tested. Operational test good, no leaks observed during service.

"Arrived onsite for washer restarting cycles on its own, same as before. Upon arrival inspected unit. Ran diagnostics and found stored error code F1E2 motor drive module over voltage , F6E3 communication- HMI cannot hear ACU. Cleared codes for future reference. Called tech line for assistance. Kurt- SR#7736483065. Notified tech of issues and also found hat home has an electrical issue. As the unit runs , the home lights in the laundry area, hallway and bedroom dim and flicker. Tech stated that a drop in voltage could be resetting the control and reset the cycle. Tech line recommendations are to have the customer correct the Home issue before further diagnosing. I was able to run a quick wash successfully without error during the visit.

"Arrived on site for not spinning clothes and leaving clothes wet. Upon arrival ran diagnostics and ran manual test cycle , a manual overview test cycle as well as quick spin cycle and both test passed. Then ran a normal wash cycle and unit is operating correctly. Did find Suds during every test without any detergent Instructed customer that over sized loads and oversuds can cause clothes to be too wet upon completion. Unit is operating as designed. No leaks present at this time.

"Arrived on site to diagnose dishwasher that will not drain. On arrival tested unit in diagnostic and found F9E1 error code present, and FA E2. Unit will not complete a cycle and throws a no drain error. Unit also has the old style heater bushings, and heater needs replacement. Unit drain pump is overheating, and vent motor is also erroring; ordrng 1 W11414073 (Vent Motor) and 1 W11537778 (Heater)"

"Arrived on site for an ice machine. That is not turning on. Inspected unit and work area. The customer advised that the power cord Ive been broken. Did confirm the customers complaint and found the power cord completely broken.

"Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the main harness and tested the unit. Convection fan to turn on but was at least able to verify voltage going to the convection fan. Found the convection fan buzzing but not spinning. Replaced the convection fan and tested the unit. Found the convection and fan come on one time and start to slowly spin, but would not spin at normal rate of speed. Spoke to JC and was advised to replace the control. Replaced the control and tested unit again. Still had the same issue. I called whirlpool tech line and spoke to Rich SR # 7736428746. He advised that the motor barely turning would indicate a failure of the convection fan motor. He advised to go ahead and re-order that convection fan motor for return trip. ordrng 1 W11582241 (Convection fan)"

Arrived on site to test unit for shorted keypad error. Found shorted keypad will order new keypad

Arrived onsite with PR and replaced the washer tub. Tested unit for normal operation. All checks pass inspection. Advised customer on findings.

"Arrived on site to inspect washer not filling properly. Upon further inspection, I placed the unit in diagnostics and tested. The unit filled with water and drained and when it went to agitate and spin, the unit failed to do either. I tilted the unit back and found the capacitor had popped and leaked oil. I advised the customer of my findings and they advised that the unit would make a loud screeching noise before it would go into spin cycle. Due to the capacitor being defective and not being able to test the spin cycle, I am ordering the gearcase, cam, belt, valve, and capacitor,

"Arrived on site to test unit for failed gaskets, tested unit found cracked left and right gasket bottom flaps, unit also has excessive gaps between cabinet and liner, need gaskets replaced to fix issue and sealant, ordering parts office to reschedule ; ordrng 2 W10846057 (RC gaskets)s and 1 W11387053 (Freezer top bin) and 2 W10841140 (Adhesive)s"

Arrived onsite for stripped motor impeller causing failure to dispense. During attempt to removed stripped impeller divider plastic broke. Ordering divider and returning with impeller and motor to repair. ; ordrng 1 WPW10309864 (Divider)

"Arrived on site for unit not powering on. Upon arrival test unit and will not start. Checked polarity and is good. Found that timer is stuck in off position and caused knob to fail. Need to replace timer and knob. Ordering timer and, knob, knob clip as well as PTS switch to have on hand. Office to reschedule ; ordrng 1 W11566735 (Timer) and 1 WP688805 (Knob clip) and 1 W11675852 (Timer knob) and 1 W11625516 (PTS switch)"

Called tech support for ongoing issue per tech support need to replace the ui and icemaker together ordering a ui and icemaker SR#7736487451; ordrng 1 W11646196 (Icemaker) and 1 W11404237 (Ui control)

"Arrived on site for washer leaking during rinse setting of wash cycles. Upon arrival confirmed issue. Found tub ring not correct to unit and causing waster to pass down to floor when it is loaded, also found bezel to fabric dispenser broken causing water to overfill over top of unit. Will need office to reschedule once availability of parts is known.; ordrng 1 W11590590 (Tub ring) and 1 W11550898 (Bezel)"

"Arrived on site and replaced previously diagnosed door gaskets and screws. Not confident gaskets would hold as door liner is damaged in multiple areas and already showing signs of failure. Attempted to get gaskets to hold as good as possible, for now. Definitely recommend replacing both doors. Recommend a 2man and 2hrs. Office to reschedule. ; ordrng 1 W10854243 (LH door) and 1 W10782269 (RH door)"

"Arrived onsite for unit not cooling properly. Customer stated on two occasions about two weeks apart the unit stopped cooling, temperature increased in both compartments. Customer pressed max cool and unit started cooling again. Currently temperatures are good. Damper and fans are operating. Recommended replacing controls ordering upper fridge control and main. Set for the 29th.; ordrng 1 W11524656 (Control)"

"On site for a refrigerator that is not cooling either section. Inspected unit and work area. Did confirm the customers complaint info to defrost issue in the freezer section. Ran the unit through diagnostics and found the defrost sensor passed the test. Went to force, defrost in front of the heater would not turn on. Gained access to the heater and found the heater measuring proper resistance at 25.6 ohms of resistance but the heater only getting 40 V. Check voltage at the freezer harness connector and found the same voltage going into the cabinet. Went to replace the control in the control sent with me, would not illuminate the user interface. Replace the old control back onto the unit and found the user interface start to light up and work as designed. Re-ordering the control and rescheduled ; ordrng 1 W11449482 (Control)"

"Arrived on site for washer still bouncing around. Upon arrival confirmed issue and found when laundry was in unit, washer would bounce around enough to cause dispenser to slide out. Found no errors in diagnostics. Found rotor catching and replaced it with the stator. Found unit still wobbling and in called techline and reported findings Sr#7736488769. Techline recommended ordering and replacing tub asm. Office to reschedule once Availability of parts is know along with second tech; ordrng 1 W11573030 (Tub) and 1 Cnote (Needs to man rebuild)"

"Arrived on site to test unit for no ice production and squeaky noise, tested unit found ice maker will not go into diagnostics, tested voltage and did not get any, ran continuity test and did not get readings on 3 wires going to the icemaker, exposed harness, and found red wire visibly broken and others inside of the harness itself, will need a new freezer door and icemaker replaced on next visit, stated to customer that wait time on door is 6 to 8 weeks, ordering parts, office to reschedule ; ordrng 1 W11566705 (FC door,)"

"Arrived on site to test unit for not cooling, tested unit found compressor running but no frost pattern at all, ordering compressor, evaporator, UV dye drier, access valve, R600 kit, nitrogen, LOK RING KIT and all necessary LOK rings, unit has a aluminum capillary tube, office to reschedule ; ordrng 1 LOKRINGKIT (LOK RING KIT) and 1 Nitrogen (Nitrogen) and 1 W11582579 (Compressor) and 1 W11506620 (Coupler suction side) and 1 W11504419 (Coupler suction) and 1 W11504449 (Coupler capillary) and 1 W11504448 (Cap side) and 1 W11562258 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve)"

Arrived onsite for repeat leaking and found twist tray icemaker not dropping ice during harvest and double filling causing slow leaking out of dispenser. Unable to reach Brandon at time of service. Office to follow up. ; O-emld tckt

"Arrived onsite for a cooktop with no power. The customer stated the cooktop had power but the fan would not run, the knobs were crooked, the emblems around the knobs are not readable, and they were not sent one of the burner caps. I found the fan gasket not installed correctly over one of the bolts and it was pushed inward binding the blower wheel. I corrected the gasket and tested the fan finding it working as designed. The customer was only sent four burner caps and one of those caps was the extra melt cap for the 5000 BTU burner head. The front right burner cap was not there. I found the manifold twisted causing the valves to all lean to the right and it was causing the knobs to look crooked. I found the writing on the cooktop around the knobs very hard to read. I found the grease filter that was sent with the cooktop to small and not fitting in the chamber correctly. Ordering the W11512355 manifold, W11476218 cooktop, 5EA. WPW10559494 bezel, W11579391 burner cap kit, and W10905834 filter. Office to RS.; ordrng 1 W11579391 (Burner cap kit) and 1 W11476218 (Cooktop) and 5 WPW10559494 (Bezel)s and 1 W10905834 (Filter) and 1 W11512355 (Manifold)"

Arrived onsite for a DW that has rust in the front panel/door. Upon inspection I found that there was rust under the finish of the steel. I replace the panel and then noticed that the new one also had a defect in it. I am ordering another panel and leaving it to the office to replace. ; ordrng 1 W11116420 (PANEL)

"Called tech support per tech support will need to install a temp logger,ordering temp logger; ordrng 1 Templogger (Temp logger)"

Arrived on site to test unit for oven giving fan error. Will order new control board and blowers office to reschedule ; ordrng 1 W11448962 (Control board) and 1 W11598200 (Control board) and 2 W11598119 (Blower)s

"Arrived on site for no ice. Ran diagnostics found loud noise from damper control,E5 error code on icemaker ordering a new icemaker and damper control; ordrng 1 WPW10479155 (Damper control) and 1 W11658802 (Icemaker)"

"Arrived on site for washer needing previously diagnosed drain hose. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found unit not draining now and inspected motor. Found drain motor has new hole that looks to have been blown out from the inside of motor. Also found control burnt and not sending power to motor, will need office to reschedule once availability of control harness and drain motor are available. ; ordrng 1 W11399437 (Drain motor) and 1 W11621183 (Control) and 1 W11591637 (Harness)"

"Arrived on site to inspect refrigerator with no power and ice maker and water dispenser not working. Upon further inspection, I found the UI non-responsive. I removed the toeplate and inspected the harness at the bottom left corner of the FC door and found it good. I tested continuity to the harness and found it good. I tested the main control and found it good as well. I am ordering the UI and scheduled return service for 05/29/23. Unit is cooling properly and no water leaks observed during service.; ordrng 1 W11203289 (UI)"

"Arrived on site for ui continuously cycling start up. door is open to be able to access the unit. Upon arrival, inspected unit and display goes from showing Whirlpool, blank screen, the hour glass with do not unplug icons , over and over. Ui is not responding. power cycled unit several times and there is no change. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11600370 (Console)"

Arrived on site and replaced previously diagnosed compressor. Vacuumed system and charged to specs. No signs of refrigerant leaks. Last visit was able to engage evap motors. Now FC evap motor not engaging. Recommend replacing FC motor w/ harness. ordrng 1 W11032800 (Evap motor w/ harness)

Arrived on site. Diagnosed a defective freezer led module per service pointer replaced led module all leds working as designed autho S191AQ ; used 1 W11601310 (Led module) from stock

Arrived onsite to install ice maker. Installed ice maker and tested. Maintenance will need to provide water supply line . Job complete

Arrived onsite to install ice maker. Installed ice maker and tested. Maintenance will need to provide water supply line . Job complete

"WOC97ES0ES03 Arrived to instal previously diagnosed parts. I found the door switch safety linkage had been rubbing on the main part of the microwave cavity and replaced the inner door. Further inspection revealed the entire weight of the unit was resting in the front of the cabinet, causing the door mis-alignment and inability to fully actuate the interlock switches. The incorrect alignment also caused wear of the interlock and I removed and replaced. The error was caused by the switches incorrectly timing and cutting off voltage to the inverter. By replacing the switches, the unit heated at every test with no further parts. The incorrect installation was corrected by adding shims to remove the weight off the front of the unit and subsequently, the rear-ward tilt, causing undue stress in the chassis. Operational test good."

"Arrived on site and found dryer is not heating, found airflow meter is showing restricted. Took multiple pictures. Found cut off has failed And terminal block was damaged by installers. after replacing it Dryer is heating normally. Recommended that homeowner not use dryer until bent to the exterior has been cleared/cleaned, job complete"

"Arrived on site to follow up on sealed system repair on refrigerator that had lost cooling. Pierced system and found pressure present, no leak indicated. Evacuated system and replaced compressor and dryer. Vaccuumed unit and verified good pressures. Charged unit, but bottle ran out at 33g. Returning 5/25 to add remaining 35g. Unit working as designed once proper charge is achieved."

"Arrived on site to follow up on refrigerator that wasn't cooling. On arrival found that the unit is cooling, but freezer has never made it to temp or made ice. Found compressor running at proper temps, but unit feels undercharged. Spoke with TG who said his bottle was low and may not have gotten a fully accurate charge. I evacuated and tested the system with nitrogen. Found no pressure loss. Vacuumed and charged the system to mfr specs exactly. Unit should hit temp at this point. Repair completed."

Arrived onsite to install previously ordered parts. Replaced control W11629601 and harness w11028053. Test unit by running a quick cycle. Unit is operating as designed. No leaks present at this time

Arrived on site for unit filling with water without being turned on. Upon arrival inspected unit and valve is weeping even with power to unit shut off. Need to replace valve. Replaced valve W11175771. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to replace control, latch and UI to resolve latch issues. Replaced latch and control. Found UI DOA and unusable. Tested unit without it and confirmed proper function. Unit working properly at this time. Repair completed."

Arrived onsite for parts drop off. Dropped off parts for customer. Job complete

Arrive onsite to replace cracked cooktop. Replaced class cooktop and tested all burners. Unit is functioning properly. Job complete.

"Arrived onsite to replace faulty parts. Replaced friction pads, brackets and stops. Unit is functioning properly. Job complete"

"Arrived onsite to replace display per Whirlpool tech line recommendations. Replaced display and tested. Unit is functioning properly, flickering stopped. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the heating components failures, I removed and replaced the magnetron, capacitor, and diode and tested. Unit is operating as designed. Once I had the unit reassembled and mounted back on the wall, I retested and it continues to operate as designed. Job completed."

Arrived onsite for a DW that is not draining. Upon arrival I tested the unit and found that the unit would not drain. Upon further inspection I found the the drain hose was clogged. I cleared the clogged from the hose and tested unit again and found that the unit is now operating as designed job complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Check voltage going to the icebox facia and found 12.1 V DC going to the heater. Replaced the facia heater and ice door and tested the unit. The end of the school in an operating as designed. Call complete.

"Arrived on site to test unit for not operating properly, tested unit found motor buzzing but not engaging, unit has a failed capacitor, stated to customer that unit is out of warranty and only a concession for diagnosis was provided, customer stated that they have extended warranty, advised customer to call extended warranty and schedule service, at this time job complete"

"Arrived on site and found washer will enter diagnostic cycle but lid lock will not engage, lid lock has already been replaced by previous technician and now replaced control ordered by previous technician. After replacing ran automatic test again and lid lock engaged and completed diagnostic cycle, job complete"

"Arrived on site and found customer experiences set time jumping and power loss notifications but oven has always run when bake is set. Set oven to heat and it is working properly, Spoke with tech line and they recommended replacing control board anyway and that customer connect oven to Wi-Fi to receive software updates which may be affecting usage job complete, 7736483914"

"Arrived on site to test unit for RC not cooling. Found evap motor not engaging. Eric owe receiving proper voltage to evap motor connection. Replaced motor, unit now working as designed. Unit not connected to water. Job complete."

Arrived on site to test unit for door not sealing properly. Found center of FC gasket was not sealing. Filled gap between liner and cabinet with silicone and formed gasket with heat gun. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for not drying properly. Found error f2e1(hmi stuck button). Replaced console for acting erratic. Ran ventilation test and unit failed. Checked exterior vent and found lint build up. Showed customer on exterior and advised ventilation would need to be cleared out. Also advised against use till cleared to prevent damage to unit components. Job complete.

Arrrived on site for refrigerator needing previously diagnosed defrost parts. Upon arrival reconfirmed issue and installed heating asm. Reassembled and tested 7nit and found 7nit could defrost in diagnostics. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site for washer needing previously diagnosed control, valve, pump, harness, and cap. Upon arrival reconfirmed issue and installed all parts. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete"

"Arrived on site and inspected refrigerator and found evaporator is frosted over, found brown wire Is loose in connector, took one picture. After resetting wire confirmed heater operation through diagnostic cycle, took one picture. Recommend ed to homeowner that refrigerator be allowed to defrost over the next two days. After that it should be working properly, job complete"

"Arrived on site for washer needing cabinet and suspension rebuild. Upon arrival found unit in garage and installed cabinet, rear panel, brace, and rods. Reassembled unit. Double checked tubes, hardware, wiring, and fill tubes and pressure hose to make sure unit wouldnt leak once installed. Call complete"

"Arrived on site to replace previously diagnosed control, UI and heater with harness assembly, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed top rack, dispenser,stops and front panel, top rack was provided to customer by whirlpool, replaced top rack, stops, dispenser and front panel, tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for washer making a lot of noise . Found a clip from coat handler had gotten under unit making all the noise . Removed belt guard , removed clip . All looked in normal shape . Ran diagnostics all checked normal. No error codes . No water leaks detected at this time . Job complete ."

"Arrived on site ,replaced switch harness. Tested burners. All are lighting properly and knobs are lighting up. No gas leaks detected at this time. Job complete"

"Arrived on site to install parts previously diagnosed. Install and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 4.5oz. Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

"Arrived on site to test unit for not compacting, tested unit found start button mechanism inside controller popped out from housing causing is not to engage, put button back into place and assembled controller, tested, unit is now running as designed, if issue comes back in the future control will need to be replaced, at this time job complete"

"Arrived on site for washer, inspected unit and work area. Customers complaint was while agitating unit would make noises. Tested unit and found the belt stretch out and the cam deformed. I replaced both a re-tested. Unit is now operating as designed. No leaks where observed during service."

"Arrived on site to test unit for gasket not sealing, tested unit found top FC gasket not sealing properly creating moisture above ice maker, used heat gun to mold gasket properly, inspected FC and RC, both gaskets are now sealing properly, no leaks detected job complete"

"Arrived on site and found ice production is good, customer had replaced water filter but it was not in all the way and after they redid it is starting making ice. Confirmed operation by running test 57 and test 45 and both passed, job complete took pictures"

Arrived on site to install parts previously diagnosed. Installed all parts needed and tested unit is now operating as designed. Job completed.

"Arrived on site for no ice. Ran diagnostics recirculating pump not powering on diagnosed a defective pump,replaced pump ran diagnostics all test passed. ; used 1 W11542867 (Pump) from stock"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door and found that the unit operates as designed. Job complete.

"I dont say for a refrigerator thats making a vibrating sound intermittently during operation. Inspected unit and work area. Did confirm the customers complaint and it sounded like it was coming from the evaporator area removed the freezer, evaporator, cover and found the noise not coming from the evaporator motor assembly. Found the noise was being made regardless of whether the evaporator fan was running or not. Pushed on the side of the refrigerator and found the noise stop. Checked all refrigerant lines and found two refrigerant lines touching. I separated the refrigerant lines and tested the unit. Still had slight vibration sounds coming from the unit. Adjusted the feet and found the unit stopping the noise. Did advise the customer on how to adjust his refrigerator in case of unlevel surfaces. The unit is working as designed. Call complete."

Arrived on site for oven not heating . Found unit was in demo mode. Changed mode and ran preheat . Both units are heating properly . Job complete

Arrived on site for poor ice production . Ran harvest test . Found IM was hanging up. Replaced ice maker . Ran harvest test and all checked normal. No water leaks detected at this time

"Arrived on site , replaced gearcase,slider ,clutch,stator, rotor, slider ,washplate, spanner nut , and bolt . Ran calibration and wash tests . All checked normal. No water leaks at this time. Job complete"

Arrived onsite and found unit freezing some vegetation occasionally. Customer unaware of design of vent system resulting in over stuffing and air trapping possibly causing air blockage and freezing back flow. Advised customer on design and how to adjust temp setting based on actual internal temp average. All checks good. Customer will correct and monitor for improvement.

Arrived on site to test unit for both front burner not igniting correctly. Test unit and adjusted burner heads test unit and unit test good job complete.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the ice door was not closing and sealing correctly. I replaced the ice door and tested it. The door is sealing properly now. I removed all the ice build up from the FC and all the water from inside the RC. I found a large air gap on the left side of the RC door gasket and a air gap at the top right side of the FC. I heated the gaskets and formed them to seal properly. I used sealant and closed a gap at the top and bottom of the center mullion. The unit is working as designed. Call complete.

Arrived onsite for a dishwasher with the door falling down. I found the friction pads broken. I replaced the pads and the door is working as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the center burner valve and burner caps and tested. The unit is operating as designed. Using my liquid gas leak detector, I checked the gas connections and found no leaks. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker had stopped midway through a cycle as the ice tray was upside down. I placed the unit in diagnostics and tested the ice maker in test 120 and it continued to fail. I cycled power to,the u;it and retested and this time the UI display showed E4-multiple errors. I removed and replaced the ice maker and retested in test 120 and the ice maker harvested as designed. I tested the fill tube in test 97 and the tray filled with water. I cycled power to the unit to reset the controls and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI and tested the unit. Unit is operating as designed. I made recommendations for use and care (wrapping food in foil or steam bag and open door fully and sliding food all the way out before opening foil or steam bag). Contacted techline and spoke to Leon and advised of the issue and my repairs from previous diagnosis and my recommendations to the customer. Leon documented info and provided SR#7736482696. Job completed."

Arrived on site to replace auger motor to resolve locked up motor. Replaced and tested unit. Verified unit working as designed and dispensing ice. Repair completed.

Arrived on site replaced conrtol and wire harnes . Ran calibration and diagnostics wash all checked normal. No water leaks detected at this time. Job complete

"Arrived onsite for a dryer that is making noise when in use and the door doesnt close properly. Upon inspection I found that the door was sagging a little bit but the hinge itself was not damaged the customer will have to close the door firmly, and the noise was caused by a loose screw in the inside door that I tightened up and then tested the unit and found the unit operating as designed"

Arrived onsite for a range with a warped warming drawer. Upon arrival I adjusted the drawer and found that is is fitting perfectly now.

Arrived on site to diagnose microwave not starting cycles. Tested unit after firmly closing door with a cup or water present. Verified unit heating and rotating. Advised builder to make sure door is closed firmly to trigger the interlock in the right side. Unit now working as designed. Call complete.

Arrived on site to diagnose refrigerator that had lost cooling in RC. Examined the damper and found it had frozen moisture keeping it sealed. Replaced the damper and sealed with silicon instead of permagum. Verified good seal. Replaced part under parts warranty. No charge. Repair completed.

"Arrived on site. Ice not freezing and soft ice cream,checked evaporator sections no dye found removed compressor cover found dye at manufacture weld joints in drier,replaced drier vacuumed system down unit kept vacuum recharged system to manufacture spec ran test 4 no traces of dye or leak at 4-4 or 4-5 test"

"Arrived on site for a defective drain pump. Removed unit from enclosure found water has been dripping from supply line uploaded picture informed customer to have line replaced,tightened connections at water line no visible leaks. Installed a new drain pump ran water through pump water drained no leaks at tubing or connections ran diagnostics all test passed."

Arrived on site for dryer burning and not turning drum. Upon arrival confirm3d issue and found motor getting power but locking up. Called safety team and reported findings Sr#7736452178. Replaced motor and reassembled and tested unit. Found dryer working as designed without any burning smell or other failures. Call complete

Arrived on site to replace wheels. Replaced wheels test unit and unit test good job complete.

"Arrived on site to follow up on dishwasher trupping breaker. On arrival found breaker flipped. I reset and checked errors. Found F9E1, F7E1, F10E2, F8E2. Unit would not do anything except drain at first. After several resets the unit finally starting filling. Wash motor would not run again. Swapped controls to test and still found no wash motor engagement. Advised customer we need to replace the wash motor due to electrical issues. Customer does not want to move forward with any other repairs on the unit and will replace. Customer request office to follow up with them. CAll complete."

KOCE500ESS22 Arrived to instal previously diagnosed and ordered part. I removed and replaced the outer oven door and tested. Operational test good.

JDRP648HM01 Arrived to drop off part. I gave the customer the part and did not access the unit.

"Arrived onsite for oven with error F9E0. On arrival I went and flipped the breaker off for 1 minute, went inside and the unit was backup and running. I asked the customer if this happened during one of the storms. They said yes. I informed them that 90% of time that error shows up when power drops and comes right back on like during a thunderstorm."

"Arrived onsite for refrigerator not dispensing water. On inspection I pulled the filter out and the water started to work, i reinstalled the filter and the water was not working again. I called the home owner to let them know what I had found left VM."

"Arrived onsite for refrigerator not cooling. The unit was not plugged in and it was in the shop, I plugged it in and the compressor came on. The unit started cooling and I found there a lot of water in the drain pan. It looks like the unit had been froze up and defrosted you could tell by all the water in the drain pan. The unit was cooling, it was down to 40? when I left. I found there was a gap between the RC liner and the frame, I sealed the gap."

Arrived onsite for DW ui not working properly. On inspection the tough and normal buttons were not working. I checked the polarity of the unit at the junction box and everything was good. I replaced the control and ui at the same time. The tough and normal button are working now. The issue is that from previous tech have changed the control and the ui to try in fix the issue and the ui last about 2 weeks before the issue comes back. Not sure the other tech switched the control and the ui at the same time. If they did there is a deeper problem. The unit is only a few months old. Called and talked with TJ to see if there was a solution for this issue. He said there are no known issues at this time with parts we were installing. No water leaks detected during service

Arrived onsite for vent hood light not staying on. On inspection the button when pushed did latch on due to the switch being to far back. Gain access to the switch and 1 of the screws were lose allowing the button to move back when push on I tighten the screw and reassembled the unit. It is working as designed now. The lights stay on.