"Arrived on site for error code. Upon arrival ran diagnostics and got error code F8-E4 overfill switch open. Customer stated that the unit has been operating correctly since service was called. Inspected unit for leaks and overfilling and is good. Customer stated that she found a large dish restricting spray arm from turning. I have seen in the past that sometimes this causes spray arm to spray directly at door and cause a leak at bottom of door. I believe this was the case. Unit is filling, washing, draining, and heating as designed. No leaks present at this time . Job complete"

Arrived on site to replace fill valve. Replaced valve test unit and unit test good

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not draining. Customer had already replaced the drain pump and still did not work. Entered diagnostics and retrieved error codes F8E6 F9E1. Ran a diagnostics and found unit not draining properly. Tilted and found unit had underwear stuck at the bottom of the tub. Removed all items and tested, unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to inspect ice maker not dispensing. Upon further inspection, I found the ice bin stuck in the housing and found ice in the opening/chute of the bin. Using my steamer, I was able to get the bin freed and removed and found a large mass of ice at the bottom of the bin and inside the bin (photos). I removed all of the ice and removed the ice maker to find the fill chute full of ice due to the ice maker calling for too much water. I cleaned the housing from ice debris and removed and replaced the ice maker and retested. Unit is operating as designed. Ice maker covered under AEX 1 year warranty (10/22). No water leaks observed during service, job completed."

"Arrived onsite for unit making loud noise during spin. Customer submitted video. Forwarded video to tech line. Tech line Andrew SR#7736593802. Recommend replacing gearcase. Replaced gearcase cam and belt. Tested unit and unit is not making any noise. Customer will monitor. Called customer back several hrs later, had time to run 2 cycles and no noise reported. Job complete"

"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, the customer advised they had a non OEM water filter and it dispensed water for approximately one week then slowly went to a trickle. I found the new filter had damaged the filter head/reservoir. I removed and replaced the filter head w/reservoir. No water leaks observed during service, job completed."

Arrived on site to test unit for unit not draining. Test unit and found unit drains when you hit drain but board wont drain on its own. Replaced control board. Test unit and unit test good job complete.

"Arrived on site for unit not powering on. Diagnosed a defective drain pump,replaced drain pump,ran water through unit water drained no leaks at tubing or connections."

Arrived on site for washer making a squeaky noise during agitation and the biginning of spin. Upon arrival confirmed issue. Found belt was a centimeter longer then it should be and loose on cam. Replaced belt and tested unit on quick wash with towels. Found noise no longer present and working as designed with nO leaks. Call complete

"Arrived on site for a washing machine that will not unlock the lid. Inspected unit and work area. Found the unit unplugged and as soon as the unit was plugged in, found the unit attempting to unlock the lid, but not unlocking. The control would not do anything until the lid was unlocked and kept trying to unlock the lid. Gained access underneath and was able to release the strike from the latch assembly. Replaced the latch assembly and ran the unit three diagnostics. Found an F5 E3 (lid will not unlock) error code. Around the unit through diagnostic testing and all tests worked and operated as designed. Call complete."

"Arrived onsite for a oven that shows pf on the screen but will not let you do anything. I tested the fuse, power coming in to the unit and power on the main board

"Arrived on site to diagnose washer leaking when in use. Customer said they ended up with maybe 2 cups worth after the last cycle they ran. I tested the unit and found no leaks during a clean washer cycle. I did notice customer had 3 inches of suds inside the unit. I checked the vent and found a clear trail directly under the vent where the unit had leaked. Advised on how to remove suds and run affresh. Checked inside unit and found no leaks or water trails present. Leak is being cause by excessive suds.

"Arrived on site to test unit for water not dispensing properly and no ice production. Found ice maker not responding, top left RC door cover damaged, and dual Vals e not receiving voltage. Recommend replacing control kit and ice maker. ; ordrng 1 W11533213 (Control kit)"

"Arrived onsite for unit making noise. Upon arrival inspected unit. Checked suspension and was good. Checked level and was good. Ran diagnostics and no error codes. Ran auto test and all passed. Ran calibration and could hear scrapping sound. Inspected and found coins stuck not allowing agitator to turn freely, was causing friction. Removed debris and tested. Unit is functioning as designed. Job complete.

Arrived onsite for unit making noise when running. Upon arrival inspected unit. Noise was apparent. Disassembled and found debris in drum channel. Removed debris and tested. Unit is now operating with no noise. Recommend customer to empty pockets prior to washing articles. Job complete .

"Arrived on site to inspect ice machine needing to be cleaned. Upon further inspection, I found some mold build up in the reservoir and water tubing. I placed the unit in diagnostics and tested. When the compressor came on I could hear it making a rattling noise. When I tested the heat valve, I heard a quick hissing noise and smelled refrigerant. I advised the customer of my findings. Unit left turned off and no water leaks observed during service, job completed."

Arrived onsite to inspect refrigerator not powering on. Upon arrival I confirmed that the UI was not responding. I confirmed voltage to the control. I also confirmed that the control is not sending voltage to he UI. R/R control and plugged the control in under load one by one to confirm that the new control would not fail under load. The unit is now operating and cooling as designed. No leaks observed during service. Call complete.

Arrived on site for refrigerator not dispensing ice properly. Upon arrival I confirmed issue and after inspection Ice maker harvest cycle I then found ice had gotten stuck in bucket due to auger teeth bending out of place and getting stuck. Replaced bucket and found ice dispensing as designed. Call complete

Arrived onsite for possible control failure and off balance. Found f7e3 error and f0e3 error. Calibrated and tested. Found unit operating s designed. Break suspension responsible for off balance symptoms.. Ordering suspension. Advised customer on repair. ; ordrng 1 W11130359 (Suspension)

"Arrived on site for center front burner continues to click even when lit. Also right front burner takes too long to light. Replaced right front burner head and test unit. Burner is lighting correctly. Need to order center harness, valve, and holder. Office to reschedule ; ordrng 1 W11381269 (Manifold) and 1 W11344433 (Harness) and 1 W11381271 (Orifice holder)"

Installed new glass and name plate. Job completed.

Arrived on site for no ice. Ran diagnostics E2 error code on icemaker unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker)

"Arrived on site for not cooling. Upon arrival, inspected unit and is cool, not cold in both boxes. Compressor is operating. Removed evaporator cover and evaporator is completely frost free and just wet and cool to the touch. Powered down unit . Restored power and ran diagnostics. All motors and sensors passed test. Returned unit to normal operation and evaporator no has a complete correct frost pattern. Observed temperatures and FC temperature has dropped from 78 degrees to 40 degrees in 15 minutes. Contacted CS for assistance and believes there is an internal restriction and recommended a sealed system repair. Ordering compressor. UV drier, access valve. R600 kit and nitrogen. Office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access Valve) and 1 W11557671 (Compressor)"

Arrived onsite for door switch false alarm and replaced the ui control. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived on site for not heating . Upon arrival test polarity and is not correct. Getting 3.5 v from L1-N . Uploaded pic on SD. Let customer know recommendations. Job complete

Arrived on site to install new freezer door due to damaged existing freezer door. Found replacement door had scrapes in it and needs to be reordered. Office to schedule when new door arrives.; ordrng 1 LW10642554 (Freezer door)

Arrived onsite and found door error. No microwave operation. Tested bus fuse which show closed and food. Cleaned wiring and connections on control and restarted. Unit is now operating as designed. Advised customer on repair. No parts needed. Advised customer that the microwave door tensioner bars ware not operating and the door is weak. Possible switch failure. Advised that some parts are for replacement on the microwave and further repair may not be adviseable.

"Arrived on site to inspect range with gas smell during use. I tested the oven on bake at 350 degrees and asked the customer if theyre smelling burn off or actual gas odors and they werent sure as this kid their first gas unit. While testing the oven, I demonstrated the difference in odors by turning the cooktop burner on without the flame and the customer smelled the gas odor and advised that the odor was not what they were smelling. I opened the oven door once it was hot enough and the customer advised that was the smell they were experiencing which is the odor of gas burn off. I advised the customer that the gas burn off is normal. I tested the gas line connections at the back of the unit with liquid gas leak detector and found no evidence of a leak. I tested the cooktop burners and all are operating as designed. No gas leaks detected during service. I contacted Whirlpool Safety and spoke to Quincey and advised of my findings. She advised the information received was documented to Reference #7736555052. Job completed."

Arrived on site for an ice machine. That is not making full slabs of ice. Inspected unit and work area. Found the ice bin full of ice and the customer advised that the unit does not make a full slab of ice. Found the unit in the middle of an icemaking cycle and found a full sheet being made on the evaporator plate. Found the unit finish the cycle and harvest and slide across the grid cutter. The customer advised that it did not fill the entire grid cutter which is why she assumed that the unit was not making a false lab. I did explain to the customer that that is normal operation as the grid cutter is larger than the Ice sheet that will come off the evaporator plate. the unit is working as designed. Call complete.

"Arrived on site to diagnose refrigerator producing no cool in either compartment. Examined evaporator and found no frost pattern and no ice buildup. Checked compressor and found it only pulling .4 amps, hot to the touch. Unit experiencing sealed system failure. Ordering R600 parts to repair. Office to schedule with SS tech. ; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier) and 1 R600 (R600 Kit) and 1 Nitrogen (Nitrogen)"

"Arrived on site. Replaced evaporator fan motor,powered unit on fan powered on reassembled unit good air flow entering fresh food section.

"Arrived on site for a refrigerator that is still not cooling properly. Inspected unit and work area. Found a defrost issue in the freezer section and gained access to the control. Checked resistance through the heater from the control and found an open line. Disassembled the evaporator section and found all wires connected. Disconnected the freezer Molex and checked resistance through the heater and fuses. Found it registering 87.9 ohms of resistance, indicating a good circuit. I checked resistance from the control again and found an open line. Checked Continuity on the lower harness and the compressor area going up into the molex at the bottom cabinet. Found proper continuity. I called Whirlpool Techline ands spoke to Chris SR# 7736635468. He had me run through a couple more checks and advise that based on the current information, it would appear that there was a broken wire in the cabinet.

Arrived on site to test unit for no venting out. Found unit bad blower. Customer will order new unit job complete.

"Arrived on site for dryer, inspected unit and work area. Customers complaint was making sure the electrical cord was properly connected. I inspected and found all the wires lose. I tighten the screws and tested. Unit is now installed properly."

Arrived onsite for a refrigerator that is leaking. Upon inspection I found that the drain pan was downed and wound not drain properly I also found that the door gasket was torn.; ordrng 1 W10846057 (GASKET-FIP) and 1 W11457241 (PAN-DRIP)

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and the unit heated as designed. Using my vent test kit, I tested the airflow to the unit and the first two tests failed (photos). I removed the vent tube from the back of the unit and retested and the unit passed (photo). I disassembled the unit and tested the ignitor and coils and found the coils slightly out of ohms range. The ignitor was good. I removed and replaced the coils; removed the lint from inside the unit and reassembled the unit and retested and unit is heating as designed. I recommended the customer have their vents checked/cleaned. No lint observed at the end of service, job completed."

Arrived on site to install new bulb. Tested and unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to test unit for excessive vibration, tested unit found failed gear case causing slider to grind against rotor damaging rotor, suspension extremely jumpy, got authorization to replace gear case,slider, suspension and rotor, replaced parts and tested,unit is now running as designed, no leaks detected job complete"

"Arrived on site for range not turning on. Upon arrival confirmed complaint and found gfci breaker was tripped. Restored power to unit and found stable 240v wih correct power cord wiring. Bake element ohmed at 17.3ohms and bake element at 16.6ohms. Oven sensor was 1.08k. Ran oven and found oven would trip between 5-14 amps when unit was preheating. Found breaker stroll tripping and needs to verify integrity of breaker. Range is working as designed, call complete"

Arrived on site to install new valve to resolve slow dispensing water. Traced failure to the single valve and replaced. Tested unit and verified proper flow from unit. Repair completed.

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Upon further testing I found no failures in defrost stat, heater or any problems with the compressor when unit was running. After further inspection I found main control failing to register temps properly and smelled of burnt rubber. Replaced control under warranty from 02/06/23 and Igor Ed customer to keep an eye on unit for the next two weeks. Found fridge running as designed. Call complete"

"Arrived on site to diagnose dishwasher with rust showing on dishes. Examined unit and found evidence of rust on inner door. Found no rust anywhere else on the unit, and it does not appear to be dirt or dust. Checked racks and found no rust on racks, or tracks, unit had a plastic tub. Ordering inner door to resolve. Office to schedule when parts arrive. ; ordrng 1 W11637956 (Inner Door)"

"Arrived onsite for a vent hood with poor suction. Upon inspection I found that this was caused by and insulation error where the damper was installed backwards I corrected this and tested the unit and found unit operating as designed, no more sir backing flowing into kitchen"

"Arrived on site for not heating. Upon arrival test unit and will operate but will not heat. Checked gas pressure at supply and is good. Getting 120v at coils, but coils not activating. Need to replace coils. Replaced coils and test unit. Unit is operas des. No leaks present at this time. Job complete"

"LFX31925ST/08 Arrived to inspect dripping fro dispenser. I found the unit would drip for several seconds after the water valve had shut off and the customer advised it had drilled long-term, but on,y a small amount. I found the dispenser connector on the valve had failed and I removed and replaced the valve assembly. Operational test good, no leaks observed during service.

Arrived onsite for a MW that is missing the bottom trim. Upon arrival the customer had his own part I installed the bottom trim and tested the unit and found the unit operating as designed.

Arrived onsite for a MW that has no power. Upon inspection I found that the fuse was good and there 120v coming into the unit but still the unit would not power up. I replaced the control and tested the unit and found unit operating as designed.

Arrived on site to test unit for oven light consistently staying on. Found door switch was good. Replaced control for faulty relay. Unit now working as designed.

"Arrived on site to inspect wall oven door damage. Upon further inspection, I found a dent in the lower right section of the outer door glass trim. I removed and replaced the outer door glass and tested door operation. Unit is operating as designed. New owners will need to download the whirlpool app on their phone and connect the unit to WiFi once they move in. No one on site to sign for receipt. Job completed."

"Arrived onsite for dryer not working. On inspection the unit had power put the start/pause button was flashing. I checked the door switch it was good. Then checked the belt switch it was good, then checked all the components and the heating element and they were all good. Since everything checked out good I started to look for something out of the box. On further inspection I found the wrinkle free button had been push in and it was caught by the front of the bezel and stayed pressed, the dryer wouldnt with this pressed in. I worked the key free and the unit started right up. The unit is operating as designed.

"Arrived on site for a dryer. That is not drying clothes. Inspected unit and work area. Around the unit on a time dry cycle and tested the unit. Found the unit tumbling but no heat. Checked all heating components. Found the heating element open, causing the issue. Replaced the heating element and tested the unit. The unit begin to work and operate as designed. Call complete."

Arrived on site to install parts previously ordered. Tested unit and unit was operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel showing error code F2E1 and not allowing the user to turn the unit on, I removed and replaced the control panel and tested. Unit is operating as designed. Job completed."

"Arrived on site for range, inspected unit and work area. Customers complaint was the oven door stainless panel was coming off. Im ordering a new outer glass to fix the problem. Office to schedule when parts are available. No leaks where observed during service.; ordrng 1 W11176456 (Glass door)"

Arrived onsite to install ice maker kit onsite. Installed ice maker. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.

"Arrived on site for ice machine needing previously diagnosed sealed system. Upon arrival reconfirmed issue and found leak 8n top back right evap plate area. Replaced compressor, drier, access valve and evap. Reassembled and pulled vac on unit. Fo7nd no leaks and recharged system with 5.75oz of refrigerant. Allowed in to run in normal operation and found pressures at 150/0. Found unit making ice and informed customer to give unit 24 hrs to fill bin. Call complete"

"Arrived on site. Customer defrosted unit,replaced harness assemb,y per tech support,secured thermistor to correct location on suction line."

Arrived onsite and found unit with defrost issue. Determined failed control. Unable to enter diagnostics. Harness connections good to heater. Replaced control. Unit is now operating as designed. All checks good.

"Arrived on site to diagnose washer that had no response from panel. Plugged unit in and found it stuck in a drain loop. I was able to stop the drain cycle but could not get any other response. Power cycled twice and was able to get into diagnostics. Was able to run a diag cycle and found very little cold water entering. Had to power cycle again and could not get unit come back on. Advised unit needs a new inlet valve and control.

Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the cooktop and tested all the burners. All are working as designed. Call complete. Part is covered by manufacture warranty.

Arrived onsite for a dryer that is not heating up. Upon inspection I found that the unit heated and tumbled normally. Checks the let trap and the lint trap housing and found the both clean. I then performed a air flow test and found that unit had adequate flow. Upon is operation as designed.

Arrived on site replaced defective fresh food heater found fresh food door liner warped causing air to leak out ordering new door. ; ordrng 1 W11395841 (Fresh food door ss) and 1 W10839793 (Nameplate)

"Arrived on site to test unit for damp clothing at the end of dry cycle, tested vent and it passed, customer stated that sometimes clothes will be damp and then it will run good for next couple of cycles, tested unit found no issues, unit is heating properly, advised customer that clothes need to be sorted properly, explained to customer how the moisture sensors works and how the system reads them, showed customer how to used timed dry, at this time unit is running as designed, job complete"

"*1212Arrived on site for no ice. Removed grid cover found harness not fully seated at in housing installed harness into housing fully. Found a defective external drain pump,pulled up model drain pump not included with machine estimate for drain pump parts

Arrived onsite for left front burner flame low. Upon arrival inspected unit. On full power flame was low. Tried valve adjustment but did not correct the issue. Inspected further and found debris in orifice port. Removed and cleared. Tested and now unit is functioning properly. Customer is happy. Job complete

Arrived on site to test unit for cooktop not responding. Advised customer about the unit being out of warranty they said they closed on the house in October of last year but couldnt find the closing documents. They will call back when they find the correct paper work.

Arrived on site to test unit for anti tip bracket misaligned. Advised contractor would need to correct installation issue. Job complete.

Arrived onsite for compressor failure. Compressor will jot kick over brand new install. Unit stored in garage 2905. Ordering sealed system parts to repair. Office to reschedule. ; ordrng 1 W11582592 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 R600@ and 1 Aluminumcaptube

"Arrived onsite for partial display issues. Replaced the display. Unit is now operating as designed. Advised customer on repair, all checks good."

Arrived onsite #2307 for no cool and found unit is running and cooling but has low charge symtpom of only partial frost pattern and unable to get below 50f in either compartment. Ordering sealed system repair. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 R600@ (R600@) and 1 Possiblealuminumcaptube

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the freezer icemaker is the problem not the refrigerator icemaker. Found the unit in the middle of a harvest and watched the icemaker return. Once the unit got to the fill portion of the cycle, found no water entering the unit. Checked the fill tube and did not find any ice blockage. The unit will need a new dual valve for repair. Ordering the part and rescheduled the customer to 6/20.; ordrng 1 W11430645 (Dual valve) and 1 W10865826 (Inlet valve)"

Arrived onsite to inspect dishwasher with scratched door. Upon arrival I confirmed the scratch on the door. I found that the door sent was the wrong color. We were sent with a black door and we need the stainless door. Ordering stainless steel door (W11116420). Office to RS.; ordrng 1 W11116420 (Stainless steel door panel)

"Arrived on site for no ice. Ran harvest test failed diagnosed a defective icemaker,replaced icemaker ran harvest test passed ran fill test passed."

Arrived on site to follow up on compactir staying in the down position for aeveral hours before retracting. Called tech line and spoke with Steve SR7736623933. Based on available information and being unable to duplicate we opted to replace the motor due to it possibly overheating or failing. I went ahead and replaced the motor and ran it a few times. I found all working properly. I saw loose connections or damaged wiring on and of the switches. Repair completed.

"Arrived on site for a dryer that has a burning smell. Inspected unit and work area. The customer advised that the last time we tried to use the machine, it stopped mid cycle and produced a burning smell. Checked the terminal block and found no evidence of Burnt wires or grounding. Remove the back cover and found no evidence of burnt wires on the backside of the unit. Checked around the motor housing and could not find any issues there. Tested the unit and found the unit heating in tumbling for over 10 minutes and produced no abnormal smells. The customer advised of the issue happened within five minutes of starting the cycle the last time and they were unsure as to what the issue was. I did advise the customer that the only possible explanation I can give them is that it might be learned from the heater housing as there was some brownish lint on the heater housing. Did advise that can cause abnormal smells from time to time when the lint is burned. I called Whirlpool safety teM and spoke to Lukreshia SR# 7736599254. She advised to make no repairs. Advised the customer to call back if any other issues persist. Call complete."

"Arrived on site for door seal issues. Found gasket pulling out of freezer door channel,added adhesive inside of liner channel installed gasket to liner channel."

Arrived on site to test unit for unit not draining. Test unit and found drain motor stuck. Removed drain motor and found debris inside. Removed debris test unit and unit test good job complete no leaks present at this time.

"Arrived onsite to inspect refrigerator with water leaking from the unit. Upon arrival I found crack in the ice maker water line. The ice maker water line needs to be replaced. R/R ice maker water line and tested. Operational test good, no leaks observed during service. Collected balance. Call complete.

Arrived onsite and found unit with LED freezer issue. And loose handles. Tightened handles. Replaced freezer LED using S191AQ. Freezer liner foam excessive and prevented proper seating of new module. Seated effectively to prevent loss of function.

"Arrived on site for washer, inspected unit and work area. Customers complaint was F9E1 ERROR CODE. Confirmed code and found F7E7 F3E2 F9E1. Unit still had water in the basket. Tilted unit to inspect drain harness and found no broken wires. Unit will need a new lower harness for the drain pump. No leaks where observed during service.ordrng 1 W11591637 (Lower harness)"

Arrived on site for intermittent sparking above control. Upon arrival test unit several times and could not duplicate sparking. Water heated correctly every time. Remove control to access components. There is a lot of grease covering components. Cleaned grease from capacitor and diode. Contacted SAFTEY. let SAFTEY team know findings. SAFTEY team would like customer to monitor unit and call back if necessary. Unit is operating as designed. Cannot duplicate the issue. Job complete

"WA52M7750AV Arrived to inspect non-completion of cycle. The unit had 4C, bC2, 4C, dC, U6, bC2 and U6 stored in memory, newest to oldest. Suspecting a water issue, due to the complaint, I tested the valves and found water would enter, but it was exceptionally slow. I verified water level transducer operation and found it operating as expected, considering the water flow rate. There was notable bearing noise and I tested the unit within Extra High Spin mode and found that while elevated in expected sound levels, the bearings were likely ok.

"Arrived onsite for unit uknown to service washer with pump issue. Unit number unavailable, contact number out of loop and unable to provide info. Office to follow up.; O-emld tckt"

Arrived on site to test unit for stains. Found console has white staining. Customer stated its been like that since theyve moved in. Advised customer unit is past 30day cosmetics and whirlpool would need to be contacted. If given concession for cosmetics would recommend console W11095590. Found RO drain tapped into dishwasher drain. Advised to have RO company install RO drain directly into drain pipe to prevent backfilling when RO system regenerating. No leaks detected. Job complete.

"Arrived onsite and found unit operating with slow ice production. Frost pattern looked good. Temps of 11f and 48f at time of service unit had been opened frequently during dinner prep. Possible bad icemaker thermistor e5 error code. Determined the icemaker would harvest properly, but did not keep up good production.

"Arrived on site to diagnose washer that is not progressing to fill. One arrival customer told me the unit just clicks on the bottom end and doesn't start. I checked for errors and found F7E4 for basket reengagement failure, which lined up with the noise the unit was making. I tested and found unit bouncing between agitate and spin and would not pass Sensing. I replaced the control slider and clutch to remedy. Retested and found unit is making less noise, but will not progress past sensing. It just clicks and agitate till it stops. Ordering a UI (likely software based issue), lower harness and stator. Stator does sound abnormally loud. Office to schedule with ext warranty approval and parts. ; ordrng 1 W11478526 (UI) and 1 W11568984 (Lower Harness) and 1 W10915700 (Stator), states that autho needed"

"Arrived on site for coocktop, inspected unit and work area. Customers complaint was cooktop cracked on the edge. See pictures. Based where the crack is the warranty will not cover the repairs. I have informed the customer about the options and they will contact their extended warranty and Whirlpool to see what else can be done. Job completed."

"Arrived on site for no cool. Compressor running no frost on lower section of evaporator coil diagnosed a leak or insufficient compressor ordering a new compressor,evaporator and filter drier. Freezer section will need to be cleaned out for repairs. ; ordrng 1 W11557425 (Compressor) and 1 W11598433 (Evaporator) and 1 W11346623 (Filter head) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 R600 (R600)"

"WM3470HVA Arrived to inspect shaking. I verified the shaking within service test mode and utilized high-speed imagery to verify the basket and/or spider assembly was bent. There was an out-of-round difference of approximately 8-9mm when viewed under high speed imagery and then was confirmed via manual rotation. The bearings were in satisfactory condition, with no discernible free-play. I advised the customer the only way to correct the issue would be to replace the spin basket, spider, rear seal and tub seal.

"Arrived on site for dishwasher with upper rack falling and door not holding in p,ace when open correctly. Upon arrival confirmed issue and found upper racks needing new adjuster kit. Replaced kit and found rack staying in Place. Found door springs failing to hold tension and causing door to slam. Rescheduled customer for 06/19/23 to complete repairs with new door springs. (Spoke with dw on site to get springs ordered).; ordrng 2 W11174981 (Springs(dw already ordered))s"

Arrived on site for tipping breaker every several hours. Upon arrival powered unit with non GFCI circuit. Customer states that unit has operated for about a week on the different circuit. Ran diagnostics and all components operate correctly. Forced defrost heater and is energizing and pulling 4.66 amps. Ran ice maker harvest and is operating correctly. Ran power cord to several other GFCI outlet and will not Tripp. Contacted techline for assistance. Tech had me check polarity to be sure neutral and ground are correct Tech recommended calling Square D breaker manufacturer. Unit is operating as designed.

"Arrived on site to test unit for no ice production. Found ice maker was stuck mid cycle. Replaced faulty ice maker, completed harvest with no issues. No leaks detected. Job complete."

Arrived on site. Adjusted left hinge assembly tested door operation good.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit leaks just under the door just enough to soak a towel. I opened the door and inspected the door gasket and found it crimped in the upper left corner (photo) and found dry water streaks on the gasket all the way around the gasket. I removed the toeplate and found no evidence of a leak under the unit. I placed the unit in diagnostics showing no error codes and tested. Once the tub filled with water, I tested the motor several times and found water beginning to leak at the top left corner of the door gasket (photo). I advised the customer of my findings. No water leaks observed during service."

"Arrived on site to install a part for a customer on their front load washer. Upon arrival, the customer advised that they have a small leak on the unit coming from the bellow or door seal and they provided a photo of the tear which was next to the drain port at the front bottom of the bellow.I removed and replaced the bellow and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"KRFC704FPS03 Arrived to inspect cooling issue. The RC evaporator, now free of frost and the rest of the system apparently operational, I could now rely on the 6 hour low, high and average temperatures. I found the unit displaying very erratic highs and lows in both the FC and RC and showed acceptable 6 hour averages. This is indicative of a rare occurrence in this chassis that has been resolved by replacing the Orion control, No leaks observed during service. The customer has requested GCO at earliest available appointment. ; ordrng 1 W11336586 (Orion) and 1 W11533213 (HV / UI) and 1 W11330486 (UI) and 1 GCO (GCO)"

"Arrived on site for loud noise and cooling complaint in freezer. Removed drawers and evaporator cover found evaporator covered in ice,styrofoam cover stuck to ice. Ran diagnostics heater powered on diagnosed control not running through a defrost cycle,let unit run in defrost test,replaced main control,ran defrost test to further defrost evaporator.

Arrived on site for not heating. Upon arrival test unit and is heating correctly. Did vent test and test passed. Instructed customer how to use different cycle settings. Unit is operating as designed. Job complete

Arrived on site for washer showing f5e1 in diagnostics. Upon further inspection I found strike broken. Replaced strike (W11457841) under M17DO00APL1. Tested washer in normal cycle and found it working as designed with no leaks. Call complete

"Arrived on site to test unit for water not filling, tested unit found dishwasher is has water in it but the drain pump is ceased no restrictions found, stated to customer that a drain pump needs to be replaced. ordrng 1 WPW10531320 (Drain pump)"