"Arrived on site to test unit for condensation and frost buildup, tested unit found excessive gaps on the bottom plate allowing warm air to get inside and create condensation in RC and frost in FC, sealed in all gaps with adhesive w10841140 from truck stock, adhesive customer to leave unit off for the next 24 hours to allow all excessive frost to melt, at this time job complete"

"Arrived on site for a refrigerator that has abnormal smells coming from the refrigerator. Inspected unit and work area. Did confirm an odd smell coming out of the refrigerator and disassembled the unit. Could not find any evidence of any residue or burning anywhere inside of the refrigerator. Due to the smell, I did it by the customer that it was most likely that either something spilled in the refrigerator or some thing was hot going into the refrigerator and the air from the food was recycled throughout the unit, causing the abnormal smell. The customer advised that they did not have anything expire or anything spell inside the refrigerator and its been like this for the last few months. They have tried using baking soda and cleaning out the fridge with no resolution. The customer advised that they also had read online that there is a known issue with the drain tube, sucking in dirty water air from the drip pan beneath the unit. I removed the front grill from the drip pan area and could not detect any abnormal smell is coming from the drip pan. I called whirlpool techline and spoke to Robert SR# 7736646463. He advised that based on all my checks, there is nothing from the refrigerator side that would be causing this issue, and it would have to be something that the customer put inside of the refrigerator that initially caused the smell and because of the way that this unit recirculates air, it gets stuck in the Styrofoam through the air channels and will cause this to continue to smell for us a period of time. He advised to have the customer clean out the refrigerator with warm soap and water and two have the customer put charcoal briquettes that are not ready late or do not have any gas in them to absorb the smells. We advised to make no repairs on this unit at this time. Call complete."

"Arrived on site for a dryer that is tripping the breaker when the unit is plugged in. Inspected unit and work area. Found the unit sitting in a science classroom. Checked the terminal block and found no voltage. When the breaker was flipped on, found the breaker immediately trip. Check the unit for any grounded wires, and could not find any grounding wires. The maintenance guy advised that Theyve had numerous issues with the installation of this unit due to the wiring and plug. He advised that it originally was on a GFCI breaker, and when the installers came back to look at it, they found out that they needed to not be on a GFCI breaker. They did not replace the breaker itself, but only replace the box that the unit was plugged in. Found the electrical lines that were going to the breaker were on a shared circuit with other components. Maintenance guy advised that the breaker is not on a dedicated breaker that theres a secondary breaker that the unit was hooked up to, and its the secondary breaker that keeps tripping. I advise the customer that they need to have their unit hooked up to a 240 V dedicated breaker at the main breaker and not hooked up to a secondary breaker due to what appears to be an issue with over Epping on the breaker due to shared circuits. The maintenance guy advised that he believe that the unit was hooked up to two separate 120 V breakers not on a standard 240 breaker. I called Whirlpool Safety Team and spoke to Donna SR# 7736611213. She advised that the customer will need to fix their electrical supply and have to rewire the whole electrical line from a main breaker on a dedicated circuit. She advised to make note for the repairs until this is done. Call complete."

"Arrived on site to test unit for not draining, tested unit found drain pump buzzing but not eliminating water, did not find any restrictions in hose, replaced pump and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site and inspected washer and found basket is free spinning. Sent a short video to KB/service management. Washer would need to be rebuilt

"MED6200KW0 Arrived to inspect no power. I found the circuit breaker had been tripped and the customer had not been shown by their builder, where to find them. I advised the customer on my findings and where the 240VAC breakers were located on the dwelling. The unit heated and cycled as designed. Operational test good."

Arrived onsite for a DW that is not starting the wash cycle. Upon inspection I found that the sump&motor would not run i and ordering the sump&motor. Office to reschedule ; ordrng 1 W11460946 (PUMP&MOTOR)

"Arrived on site to test unit for temperature off by 50 degrees, tested unit with temp probe and found unit within range, showed customer band explained how the unit heats, advised customer that any external temperature gauges are not recommended by whirlpool, unit is running as designed, job complete"

Arrived on site for previously diagnosed parts. I informed the new gasket and the air gaps are in the same spot as the old gasket. On further inspection it looks like the fc door is twisted. Ordering a door and the hinges. No water leaks down during service.; ordrng 1 LW10913113 (Fc door) and 1 W11505709 (Hinge) and 1 W11093938 (Hinge)

Arrived on site to test unit for no power. Test unit and found unit getting correct power at junction box. Found console connection had come loose at control board. Secured connection test unit and unit test good job complete.

"Arrived on site for washer just making a buzzing noise when started . Ran diagnostics and unit would only hum when trying to agitate or spin . Found cap was leaking . After replacing cap , unit would only spin as soon as it was in diagnostics. Replaced control . Unit is now performing normally in diagnostics . No water leaks detected at this time. Job complete"

"Arrived on site to test unit for leaking water, tested unit found leak on the right side, inspected gasket and found that it has multiple cracks causing water to leak, replaced gasket and tested, ran unit for 10 minutes, unit is now running as designed, no leaks detected job complete"

"Arrived on site and inspected refrigerator and found evidence of air gap again and freezer drain is frozen over again. Manually defrosted freezer Sent multiple pictures to KB/service management. Defrost heater is part of evaporator assembly, a sealed system repair would be needed to replace it. Control board would likely also need to be replaced. Repair would not be cost effective in comparison to value of refrigerator. Attempting repair is not recommended. Job complete"

Arrived on site to test unit for loud grinding noise. Found drain pump is the issue. Recommend replacing drain pump. Needing autho and scheduled . ; ordrng 1 W10876537 (Drain pump)

"Arrived on site for dishwasher leaking, inspected unit and work area. Water was shut off at the time of service. I reopen the water source and found the unit leaking from the valve connection. I removed the valve and found the gasket disintegrated. Customer provided a new gasket. I installed new gasket and tested. Unit is now operating as designed.

"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I found the unit with no power at the outlet and the breaker was tripped. I cycled power at the breaker (GFCI) and resumed to test the unit. I tested the unit and it operated as designed. Unplugged the unit to test the components and found the fuse, cutoff, thermostat and element all had good continuity and all in good standing. I found the terminal block wired correctly (photo) with good voltage (photo) 248V at the wall and 244V while operating. I disassembled the unit and tested the main harness and it tested good. Customer advised the breaker was replaced in 02/23 and someone had tested the unit by running a cord from the unit to the breaker (bypassing the outlet) and it operated for nearly an hour with no issues. Once I had the unit reassembled, I plugged it in to test and found the breaker had tripped when I had previously unplugged the unit. I contacted techline and spoke to Adrian and advised of the complaint and my findings and he suggested having the outlet inspected since it was previously bypassed to test and provided a field number for a service pointer. Adrian advised to not replace any parts and recommended the customer check/service the outlet and provided SR#7736632029. I contacted the Safety Team and spoke to Bianca and provided her with the SR number from techline and she documented our conversation and provided the Safety SR#7736615256. Customer signed the Incoming Voltage Waiver and I advised that I would email a receipt that will have my notes attached and the SR number they will need if they contact Whirlpool for service. No repairs made at this time and no lint observed during service, job completed."

"Arrived on site for control not displaying correctly . Control will go blank when door is opened

Arrived onsite for oven not the right temperature. I took the temperature of the oven. The upper temperature was 365? and the lower Temperature was 342. When you set the temperature to bake at 350? that is the average temperature from your upper and lower temperature add to gather then divide by 2. Inspectors are using thermal guns in shooting the back of the unit to get there temps. The unit is operating as designed and no gas leaks were detected during service.

"Arrived onsite to inspect dryer not starting cycles. Upon arrival I found that the fuse is open and needs to be replaced. I tested the heating element and it was good. The thermal fuse needs to be replaced.

Arrived onsite and repaired unit with ongoing tendency to freeze fresh food water reservoir. Used permagum to seal the gaping behind the evap cover. Unit is now operating as designed. Advised customer on findings. All else checks good.

"WHRE5550K2WW Arrived to instal previously diagnosed and ordered parts. The basket nut was still seized, even with soaking in penetrant for several days. Utilizing a torch to heat the nut, I was able to free it. I removed the basket assembly for disassembly and upon removal of the tub seal, I found it had expanded and deformed the tub seal retention ring, to the point the new seal had the ability to not contact the ring, around its entire circumference. I advised the customer the only fix would be to replace the tub as well and due to the considerable cost and potential of the part not being available, the customer elected to not move further. I reassembled the unit and the customer will replace. No leaks observed during service

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator freezer door was stuck. I tested the door and found the rails not working properly.

Arrived onsite for previously diagnosed parts. Installed the new transformer and tested unit. I warmed up 2 glass of water for 2 minutes and temperature was 205?. The unit is operating as designed Sr 77366636314

Arrived onsite for a dryer that will not start tumbling sometimes but everything else works. I found the unit is stacked. I found the motor capacitor is bad and the motor needs to be replaced.

"Arrived on site. Found a deffreezer led module,per service pointer installed updated led module AUTHO S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site for refrigerator making ice. Upon arrival found bucket full of ice. After speaking with customer I found ice maker was working as designed but some of the vents had been blocked creating a loss in airflow to ice maker thermistor. After instructing customer on block I informed the, to allow ice maker up to 3 days to fill bucket if issue reoccurs. Call complete"

Arrived onsite for a washer that is not spinning when you select normal/regular wash. I replace the control and tested the unit and found unit operating as designed no leaks at this time.

Arrived onsite to install previously diagnosed and ordered parts. R/R push to start and tested. Operational test good. Call complete. Office to charge card on file for repair.

"Arrived on site for RC not cooling. Upon arrival inspected unit and found Fc is cooling correct,but hot in RC. Found ice blocking airflow from fc to Rc. Inspected unit and found drain is clogged causing overspill of water turning to ice blocking air flow. Also found condensation and frost in fc. Sealed off small gaps found on cabinets. Cleared drain and melted all ice. Unit is operating as designed. Job complete"

"Arrived on site to diagnose microwave oven combo with light staying on. On arrival customer said her brother had tried to fix it, and disconnected the left interlock, and cut the plunger on the right. Disassembled unit and replaced interlock assemblies. Tested unit and verified all working as designed. Repair completed."

Arrived on site for making loud noise. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test cycle and found after spin when basket begins to stop the grinding begins at the bottom of unit. Raised unit to inspect lower components. Found that the cam has worn teeth and has failed . Replaced cam W10721967 and test unit. Unit is no longer grinding. Ran a quick cycle with clothes. Unit is operating as designed. Remaining sound during spin cycle is drain hose tapping the back of unit. Recommend solutions to customer. No leaks present at this time. Job complete

"Arrived on site to diagnose dishwasher throwing a fill error. Tested unit and found no water entering unit. Found valve buzzing. Replaced valve and retested. Found rhe unit still didn't fill. Found water at the valve under the sink, but not entering unit. I pulled the unit out and ran it, and found it fills fine. Found incoming water line gets pinched when unit is pushed against the wall. Advised customer to get with builder to resolve water line install issue. Repair completed."

"Arrived on site to test unit for time and language issues, customer stated that time will not set and unit is in a different language, tested unit found that it is set to French, explained to customer how to change language and time in tools, delivery company did not provide customer with owners manual, ran a full diagnostics and did not find anymore issues, unit is running as designed, job complete"

Arrived on site and replaced previously diagnosed timer. Element now turning during cooldown cycle. Unit is now functioning as designed. Job complete.

"Arrived onsite for a washer that is making noise when in use. I confirmed the noise and the replace the hub, cam and actuator. And tested the unit and found uni5 operating as designed"

"Arrived on site for washer not performing normally . Ran diagnostics got valve error code and basket speed fault . Replaced valve . Ran diagnostics wash test . Unit would fill and drain but not agitate and spin . Replaced cap . Unit will start agitating but would shut off . Ordering lower harness ,motor ,actuator and control. Call to set return ; ordrng 1 W11448788 (Harness) and 1 W11481722 (Actuator) and 1 W10890624 (Motor) and 1 W10919003 (Pump)"

Arrived on site to test unit for plastic melted on vent. Removed vent test unit and removed dried plastic. Test unit and unit test good.

"Arrived onsite and found faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Job complete"

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found one module not on in both the RC section and FC section and the remaining lights dim. Per service pointer W11606409, I removed and replaced all twelve modules and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a defective icemaker. Removed defective icemaker that was recently replaced,installed new icemaker power cycled unit ran harvest test passed ran fill test passed no errors on icemaker"

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over with a 2 inches of frost on the evaporator cover, heater is good but not engagingordrng 1 W10864261 (UI)"

Arrived on site for dryer needing previously diagnosed strike/latch. Upon arrival reconfirmed issue and installed parts. Found door working as designed call complete

Arrived on site for washer off balance during spin. Upon arrival confirmed complaint. Found unit would move around on floor when in spin and filled with laundry. Found belt stretching on cam. Replaced belt and made sure unit was lvl. Retested unit with laundry and found washer no longer wobbling and working as designed with no leaks. Call complete

"Arrived on site and inspected refrigerator and found door handle on freezer is loose and ice will not dispense. Secured door handle and found ice bin is jammed. Cleared ice jam and it is now dispensing again. Showed customer how to clear a jam if they need to do it themselves, job complete"

"Arrived on site for microwave, inspected unit and work area. Customers complaint is the exhaust vent will not turn off when they turn off the vent. Customer states it only shuts off by unplugging from the wall. Ive tested unit and its operating as designed at this time. Called techline and spoke to Rich SR#7736633124 and said unit is operating as designed."

"Arrived onsite and found unit operating with failed coils causing ongoing drying issues. Replaced coils and tested, all checks good. Unit is now operating as designed.

"Arrived on site ,replaced sump and motor . All checked normal . No water leaks detected at this time. Installed toe kick with clips . Job complete"

Arrived on site to test unit for not turning off. Found shorted keypad customer said he was told 5 year warranty. Couldnt find anything with 5 year warranty saying it covers electronic. It says 5 year warranty on some parts. Advissed customer not to use the unit due to safety concerns. Oven not letting you turn it off have you have to turn the breaker off in order to stop the unit from heating.

"Arrived on site for a washing machine that is not spinning the drum. Inspected unit and work area. The customer advised that the unit does not seem to wash her clothes and will spin out, but does not actually wash. Ran it through diagnostics and found no stored error codes. Ran the unit through an auto test with the lit up and found during agitation, the agitator moving slightly, but not Agitating the way it should. Put my hand on the agitator while it was agitating and found that I could hold it in place with the motor turning. Removed the agitator and found the agitator completely stripped on the inside. Did ask the customer about the low types that she washes, including heavy duty items. She did advise that she does wash rugs, blankets, and other bulky items in this washer. Did explain to the customer that those kinds of items can cause this issue; ordrng 1 WP3951744 (Agitator)"

Arrived onsite for a washer that is making noise when in use. Upon inspection I found that the cam was damaged. I replace the cam and the actuator and tested the unit and found unit operating as designed no leak of any kids found at this time

Arrived onsite for previously diagnosed parts. Installed the hinges and tested them. The door close all the way now and the light goes out now to. The unit is operating as designed and no gas leaks detected during service.

"WRX735SDHZ08 Arrived to inspect no water dispenser. The customer informed me the unit was just installed and was a replacement for the one this service was created for. I found the unit would react to dispenser button presses and voltage was present. I found the connector at the valve had pins that were over-expanded and after correcting, the issue was resolved. The unit operated as designed, no leaks observed during service."

"Arrived on site for no,ice. Ran diagnostics water valve and pumps passed,compressor powered on no frost forming on evaporator plate diagnosed a leak in the system parts covered by manufacture sealed system warranty. Customer will call into office if they approve repair.

Arrived on site for refrigerator needing previously diagnosed rc evap motor and ice door seperator. Upon arrival reconfirmed issue and installed both parts. Reassembled and tested unit. Found refrigerator working as designed

Arrived on site for no cool fridge . Found frost build on evap cover . Checked evap harnes . All connections good . Heater is energizing. Replaced control and dampner thermistor . No water leaks detected at this time. Job complete .

WFG550S0LZ4 Arrived to instal previously diagnosed and ordered part. I removed and replaced the cooktop and tested. The unit operated as designed. No gas leaks detected during service.

"Arrived on site to test unit for damaged cooktop. Found cooktop was cracked. Verified with claims part would be covered. Replaced cooktop, unit working as designed. Job complete."

"Arrived onsite for microwave with no power. Upon arrival inspected unit. Found fuse blown. Customer had same issue 10/3/22, called Whirlpool and part wound be covered. / Replaced fuse and tested. Unit is functioning properly. Job complete.

Arrived on site unit needed adjustment unit working as designed.

"WCG97US0HS00 Arrived to inspect gas valve broken. I verified the sue with the center burner and it will require the valve replacement. The front left burner igniter was dislodged and likely broken and will require replacement. Office to order parts and contact the customer for return service. No gas leaks detected during service.; ordrng 1 W11507531 (Igniter, FL) and 1 8286863 (Spring, Electrode)"

"Arrived on site to test unit for water leak, unit is located in apartment 1416, customer stated that water is leaking from the door, inspected below and found that it has no cracks or holes but a lot of pet has has accumulated under door not allowing the door to seal properly, removed hair and cleaned below, door is now sealing properly no leaks detected job complete"

Arrived on site to test unit for not cooling properly. Exposed both evaps and found no frost pattern. Low side was pulling a vacuum at -28psi and high side was 35ish psi. Opened balance to both evaps and ran nitrogen through system. Heard hissing sound from appeared to be RC evap. Applied bubble solution and found no leaks from solder joints. Hissing was coming from inside cabinet. Pushed my bubble solution applicator up against lines exiting cabinet and verified leaking from in cabinet. Presented findings with Techline and was advised unit would be sent for review as leak is not accessible and cannot be repaired. Advised customer she would be contacted within 3-5 business days. Job complete. SR#7736632650

"Arrived on site to diagnose washer throwing F21 error. Tested unit and found drain pump is making a loud rumbling noise and moving no water. Provided estimate for a new drain pump. Replaced pump and tested. Confirmed proper function with no water leaks. Repair completed."

Arrived onsite for icemaker not producing ice. On inspection found the fill tube frozen. Took temperatures in the fc was -2 tested the water valve and it was working. Water was dispensing out of the dispenser with good flow. I called for water for the icemaker and none came. I steamed the fill tube and called for water again and it filled the tray this time. The customer said that it was hit and miss if it made ice. Told customer to call if ice production stops.

"Arrived onsite and found unit operating with restriction in the cap tube drier connection. Replaced cap tube. Pulled vacuum and charged system with 41g of r600a unit is now operating as designed. All checks good. ; ordrng 1 W11504434 (Coupler (replenishment kit 4)), used 1 L13000625 (Lokring 6/2 nr Ms 00 reducer) from stock"

"Arrived on site. Per service pointer replaced drain pan,secured evaporator to liner wall using clamps and zip ties,secured thermistor to correct location on suction line secured cover with 4 screws. Defective freezer led module per service pointer installed updated led module. AUTHOS: S191AQ , S16360; used 1 W11601310 (Led module) from stock"

Arrived onsite for dryer that is no longer heating. Upon inspection I found that the heating element had blown. I replace the element and tested the unit and found the unit operating as designed

Arrived on site for Special Project element replacement. Upon arrival replaced element. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site for a complete no,cool. Powered unit on pierced low side pressure in a vacuum,removed fresh food evaporator cover found traces of oil on evaporator and in drain pan,unit will need a new drain pan in addition to repair. Replaced drain pan and evaporator,replaced compressor,drier and 3 way valve,vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good; used 1 W11457241 (Drip pan) from stock"

"Arrived on site and found customer experienced frost buildup behind deli drawer on fresh food evaporator and frost buildup in freezer due to air gap. Frost buildup in freezer also caused no ice production. Since moving locations And defrosting Manually refrigerator operation has improved. Still found air gaps on the freezer door and both rails/freezer bracket would need to be replaced. If fresh food section frosted over again evaporator motor assembly with thermistor would need to be replaced.

Arrived on site to install new front panel. Installed new panel test unit and unit test good job complete.

"Arrived on site and replaced gear case, shield, belt, cam kit. After rebuilding washer confirmed operation by running a diagnostic cycle, job complete"

"Arrived on site to test unit for unit extremely out of balance, tested unit found suspensions extremely bouncy, replaced and tested, unit is now running as designed, advised customer not to over load unit due to to cause of suspension failure, no leaks detected job complete"

"Arrived on site and found saved error codes F7E1,F7E6, for motor failure. Inspected lower assembly and found previous wire repair didnt hold. Redid wire repair and washer will now agitate and spin correctly and completes a calibration cycle and automatic diagnostic cycle, job complete. If issue continues will need lower harness, motor, control board."

"KDTM604KPS0 Arrived to inspect no power. I found the junction block screws had not been tightened as designed and caused the wiring to fail. I corrected the issue and tested. The unit resumed all normal functions and I verified all loads operated as designed, with expected amp draw. No leaks observed during service.

"Arrived on site for LG WASHER, inspected unit and work are. I ran unit in a quick cycle and found that the unit would spin freely but like 3 min in the unit would stop and show error code LE Locked motor error. I gained access to the back and removed cover to expose the rotor and stator. Rotated the rotor manually and spun freely. I removed the main bolt to remove the rotor to inspect the magnets and the stator and was not successful , i tried to use a mallet and tap on the rotor but did not work. I informed the customer I would need to replace the rotor and stator and possibly the tub if its not able to come off freely. Customer would like. A second opinion on the diagnosis.

"Arrived on site to diagnose washer that would not stop filling when in use. Tested unit and confirmed when filling even if you turn it off the unit keeps pouring in. Found I could stop it by shutting it off at the wall. Traced to hot valve solenoid can not close on its own. Replaced valve and tested. Confirmed proper function with no further fill issues in a regular cycle. Water shuts off properly.

"Arrived on site and sound ice will not dispense, impeller is stripped. Removed icemaker assembly and broke off old impeller and replaced it. Use silicon to reinforce right hand side gasket. Ice is now dispensing properly. If issue happens again, order ice dispenser motor, impeller, separator, rectangular foam gasket on right hand side, and washer. Job complete"

Arrived onsite and was not given reasonable access to service unit by front office. Maintenance contact unreachable at time of service. Notified management and moved on.

"Arrived on site and inspected refrigerator and found doors are unlevel and refrigerator rocks. Adjusted front feet until doors are level and refrigerator no longer is rocking, job complete."

"Arrived on site to test unit for not igniting, tested unit found all burners sparking but no gas coming in, opened regulator conversation plug and found no incoming gas, inspected gas meter and found it closed, spoke to contractor and got authorization to open it, tested unit and now all burners are igniting, at this time unit is running as designed, job complete"

"Arrived on site to test unit for not completing wash cycles. Found agitator was stripped and gearcase has failed. Recommend replacing gear case, cam, belt, actuator, capacitor and agitator. Need autho and office to reschedule. ; ordrng 1 285565 (Agitator)"

Arrived on site for erratic temps in fresh food . FZ temps are normal. Found fresh food evap thermistor having moisture building up in connection from previous repair . Replaced thermistor . No water leaks at this time. Job complete

Arrived onsite for a cooktop that wont light sometimes and it has small flames upon inspection I found that the regulator was set to LP when the customer as NG I corrected theirs and tested the unit and found unit operating as designed

"Arrived on site for a wall oven microwave combo that is not heating in the microwave intermittently. Inspected unit and work area. The customer advise when they close the door softly, sometimes the unit will not turn on, but if they slam the door or if they shut the door fairly hard, the unit will work. Tested the unit and the customer tried to emulate the same issues she was having. Found that when she pulled open the door slightly that it would intermittently work or not. Spoke to JC and was advised this is normal operation, and that the customer asked to close the door firmly in order to ensure that the microwave turns on for safety reasons and to engage in the interlock switches. I called whirlpool Tech line and spoke to Adrian SR# 7736634070. He advised that this is normal operation as well, and that the door needs to be firm and closed in order to run properly. He advised that if theres no bowing on the cabinet on the front of the microwave, the unit is working as designed to make note further repairs. Call complete."

"Arrived on site for a dryer that has no heat. Inspected unit and work area. The customer complained that the dryer with tumble but not heat. Just the unit and confirm the customer complaint. Check voltage off the back of the unit and found 120 V from Line 1 to neutral, 22V from Line 2 to neutral and 77 V from Line 1 to Line 2 indicating an issue with the electrical supply. The customer turned off the breaker and turned the breaker back on, found proper voltage and polarity after breaker was reset. Tested the unit on a time dry high heat cycle and found the unit heating and operating as designed. Did advise the customer that the issue was with her electrical spy and have them sign the incoming voltage waiver. The unit is working as designed. Call complete."

Unit moved to 3204. Arrived onsite to replace warped door. Replace RC door. Heated gaskets to fit. Unit is functioning properly. Job complete.

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised the unit wont start a wash cycle. I raised the lid and found the lid strike broken and the lid not able to lock. I removed and replaced the broken strike with a new strike and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for cracked tub leaking water. Confirmed crack. Replaced tub. Tested unit and unit is functioning properly. Job complete

"Arrived onsite to inspect refrigerator making clicking noises at the dog house during operation that the unit did not normally make. Upon arrival i confirmed clicking noises as the control in the dog house. I found that the evaporator fan is turning on, then the unit clicks the evaporator fan looses voltage and then the control clicks again and the fan turns back on and the cycle repeats. The control needs to be replaced.

"Arrived onsite for a rang that is leaking p. Upon inspection I found that the leaking was coming from the center burner; ordrng 1 316536602 (orifice holder Center) and 1 5303935305 (Center VALVE)"

"Arrived on site for washer flashing 7-3 code . Ran diagnostics got 7-1, 7-3,7-4,7-7. Ran diagnostics and unit not spinning out properly . Replaced cap ,control and actuator . Ran diagnostics, all passed this time . Ran quick wash with load of clothing . Unit is sensing and washing properly now . No water leaks detected at this time. Job complete."

Arrived onsite for dishwasher not working. On inspection found 2 errors F4E3 F7E1. Ran the unit in diagnostics mode and nothing happened. Installed new pump and retested the unit. It is operating as designed and no water detected during service.

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E2-heater open, unplugged or open relay. I removed the outer door panel and inspected the control and connections and found all connections good. I tested the element at the control and found it open. I pulled the unit out and found the element right side connector not connected. Plugged the connector in and tested and unit is operating as designed. No water leaks observed during service, job completed"

"Arrived onsite for burner not igniting. On inspection it was taking several sparks to ignite. The igniter was spark down, I replaced the burner head and the orifice. Now the burner ignite on the first or second spark. The unit is operating as designed and no gas leaks detected during service."

"Arrived on site to test unit for unit not running properly, tested unit found idler pulley ceased up causing belt to shred, timer is not advancing, replaced parts and tested, unit is now running as designed, job complete"

"Arrived on site and inspected washer and found due to an unbalanced load suspension support has broken and tub and basket have fallen on one corner to ground. Took pictures. Replaced suspension supports and Basket and tub are now centered properly. Took pictures and sent a short video of washer spinning to KB/service management. Discussed correct loading for this model and correct detergent usage, job complete"

Arrived on site to test unit for dirt damaged. Could not get access to the unit they will call back to reschedule ; O-emld tckt

"Arrived on site to diagnose cooktop that was constantly sparking when plugged in asher a recent cleaning. Examined unit and found switch harness was melted on one igniter. Advised on repair needing a new switch harness . ordrng 1 WB18T10338 (Ignition Switch Harness) and 10 WB01T10049 (Screws)s"

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer would stop in the middle of a cycle. I ran the unit in diagnostics and retrieved error codes F0E3 F2E1. I also found the the water flow was not the best. I also tilted the unit. And inspected the gear case and found no issue in the area. I replaced the valve and tested, unit is now flowing better water and operating as designed. No leaks where observed during service. Job completed."