Service History 144 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near Cedar Park, TX 78613

Paul

Job Details: 06/26/2023

Arrived onsite for a wall oven that is not turning on or responding at the control. I found L1 missing at the incoming power where it came thru the wall. I showed the customer that L2 was good but L1 was dead. We tried resetting the breaker and never could get voltage on L1. The customer stated that they were seeing an F9E0 miswire code before it completely failed and I explained to the customer that that made since if the breaker was failing and causing a voltage drop or sending and stopping voltage randomly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model EC3JHAXRL00

Near Lakeway, TX 78734

Luis

Job Details: 06/26/2023

"Arrived on site for dispenser issues. Found ice chute door not sealing due to broken tabs inside dispenser compartment,installed ice door repair kit,tested ice dispenser door closing correctly

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Leander, TX 78641

Maurice R

Job Details: 06/26/2023

Arrived onsite for double oven not heating. On inspection found the unit would not work on broiler or bake on either unit. I gain access to the control board and I tested the outlet for voltage and it was 248 vac I then turn the bottom oven on to 350? it heated to 350 with upper range 400? the lower range 315?. I then turn the upper oven to 350?. It heated up while the lower was still on. I took the cover oThe unit is ff the outlet to see if I could fine out why the ovens started to work. I explained that when both the ovens are not heating up points to power. Told them I cant fix the issue when I can not find a issue. The unit is operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW01

Near Salado, TX 76571

Tyler

Job Details: 06/26/2023

Arrived on site for washer filling will not in use. Upon arrival confirmed issue and found inlet dripping/leaking. I made repairs. Found no leaks and un working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78735

Luis

Job Details: 06/26/2023

"Arrived on site for no cool. Powered unit on let unit run,removed evaporator cover weak to no frost pattern,pierced low side pressure in a vacuum diagnosed a leak in the system. Attempted to install a drier to pressurized system found broken cap tube,sent pictures to tech support

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FMS00

Near Round Rock, TX 78665

Kimo

Job Details: 06/26/2023

Arrived onsite for a refrigerator that is producing too much ice. Upon inspection I found that the shut off arm was not attached to the timer/motor which caused the unit to just keep making ice because it didnt know when the ice bin was full. I corrected this and found unit operating as designed I then checked the rc door and couldnt find any thing wrong Mechanically. with the hinges or the sling that pulls the door shut. And I found that the door closed properly every time I closed it.

We serviced a

WHIRLPOOL DRYER

Model MED7230HC2

Near Austin, TX 78704

Wesley

Job Details: 06/26/2023

Arrived onsite and found no heat due to heater failure. Proper voltage and polarity and good ventilation.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Austin, TX 78704

Wesley

Job Details: 06/26/2023

Arrived onsite and found unit operating with ongoing symptom of regularly off balance and walking. Customer stated symptom occurs at least once per week. F0E5 error. Ran DMLS calibration and tested. Suspension is good and basket is not out of round beyond a 1/4 of movement. Advised customer on findings and on official literature concerning off balance symtpoms being related to loading and cycle selection. Customer concerned that unit is operating outside of design specifications. Customer is concerned that the unit is and has continually had a propensity to go out of balance with ordinary and properly sorted loads. Customer will reach out to warehouse rep and to the manufacturer to pursue options. No repair recommendation at this time. Selective maintenance items would be replaced the slider and the clutch to correct some rotational noise.

We serviced a

MAYTAG WASHER

Model LSE7804ACE

Near Austin, TX 78701

Wesley

Job Details: 06/26/2023

Arrived onsite and found unit operating with intermittent contact and progress failure of timer. Advised customer on findings although unit did operate correctly at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS02

Near Salado, TX 76571

Tyler

Job Details: 06/26/2023

Arrived on site for refrigerator leaking water from dispenser. Upo; arrival confirmed issue and traced failure back to valve. Found water leaking from dispenser dish of valve. I made repairs. And found unit no longer leaking and dispensing as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED8500DC3

Near Georgetown, TX 78628

David Z

Job Details: 06/26/2023

"Arrived on site to diagnose dryer that is making noise on use and also had condensation present. Customer advised the condensation only happened one day and has been fine since cleanout. Advised condensation is likely from the hot outside air since dryer is on an outside wall, and vent hose was not hooked up and AC blows towards the dryer. I ran the unit and confirmed the noise. Noise is a rattling coming from the front left corner if weight is applied or the cabinet shifts. If properly moved and leveled the noise disappears. Unit has no level feet on it. I advised customer on findings and I shifted the unit to kill the noise. Customer advised that if it can't be properly leveled and braced we need to tear down the unit and install sound pads and leveling feet.

We serviced a

WHIRLPOOL VENTHOOD

Model UXL6036YSS0

Near Austin, TX 78730

Paul

Job Details: 06/26/2023

Arrived onsite for a vent hood to replace the previous diagnosed parts. I replaced the center fan off/on switch slide and tested the unit. All fan functions and lights are working as designed.

We serviced a

MAYTAG WASHER

Model LAT9706AAE

Near Austin, TX 78750

Paul

Job Details: 06/26/2023

Arrived onsite for a washer leaking from underneath. I found the tub seal leaking and showed the customer.

We serviced a

GE DISHWASHER

Model PDW7880R30SS

Near Austin, TX 78717

Paul

Job Details: 06/26/2023

Arrived onsite for a dishwasher leaking. I found the fill valve leaking water between the bracket and base of the valve. I replaced the valve and ran the machine to test for leaks. There were no other water leaks present at the time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/26/2023

Arrived onsite for dishwasher leaking on the left side of the door. On inspection found the inner gasket has evidence of water leaking. Replaced the inner gasket and ran the unit in diagnostics mode. No water leaking detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Austin, TX 78744

Leonardo

Job Details: 06/26/2023

Arrived on site to test unit for unit tripping breaker. Spoke with builder and they understood everything about the GGCI breaker. He is going to get with customer about getting breaker replaced job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78723

Leonardo

Job Details: 06/26/2023

Arrived on site to replace heating element per bulletin. Replaced element test unit and unit test good no leaks present at this time.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Leander, TX 78641

Lou

Job Details: 06/26/2023

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and found the leveling legs missing and the unit was rocking back and forth. When I rocked the unit back and forth I heard a clicking noise. I disassembled the unit and found the blower wheel broken. I removed and replaced the wheel and cleaned the unit and reassembled the unit. I installed the leveling legs and retested and unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Leander, TX 78641

Lou

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the door gasket leaking in the top left corner of the door, I removed and replaced the gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Killeen, TX 76543

Tyler

Job Details: 06/26/2023

Arrived on site for refrigerator not making ice/dispensing water. Upon arrival confirmed issue. Found on arrival that inlet valve didnt have connections for power properly inserted and not working. Also found condenser fan motor bent slightly causing motor to rattle. Repair wiring and bracket and found noise gone and water working as designed at dispenser and ice maker without leaks. Call complete

We serviced a

WHIRLPOOL FREEZER

Model wrt318fzdb09

Near Leander, TX 78641

Lou

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I was to remove and replace the compressor, drier and access valve; however, when replacing the drier and attaching the drier to the cap tube, I was able to get the lokring on and while adjusting the drier to attach it to the heat loop, the cap tube broke free from the drier and then broke from inside the cabinet (photos)? I contacted techline and spoke to Rob and advised of the issue. Rob sent a text message to my phone and I provided photos of the cap tube and where it broke from the cabinet. Rob provided SR#7736720320. I advised the customer of the issue and that the manufacturer would be contacting them with a resolution. Unit left unplugged and in the maintenance garage. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Georgetown, TX 78628

Lou

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the valve making a chatter noise when dispensing water, I removed and replace the water line from hinge to valve and tested. The noise wasnt as loud as previously. I removed and replaced the water line from hinge to dispenser and retested and the noise was still there. I found the dual valve previously replaced was defective as the locking clip to the ice maker dispenser tubing was missing. I removed and replaced the dual valve and retested and unit continued to make the noise, but again not as loud. I advised the customer of my repairs and advised that a pressure reducing valve would be needed; however, the valve could cause the water dispenser to dispense very slowly and the customer advised that they are okay with the little amount of noise being made and did not want the reducing valve installed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Wimberley, TX 78676

Andrey

Job Details: 06/26/2023

"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Dripping Springs, TX 78620

Andrey

Job Details: 06/26/2023

"Arrived on site to test unit for timer issues, tested unit found timer counting down, replaced timer and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Waco, TX 76707

Jonathan M

Job Details: 06/26/2023

"Arrived on site for a washing machine that is going off balance. Inspected the unit and work area. Found the unit was set on wooden blocks due to the uneven Ness of the floor. Ran the unit three diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. Tested the suspension and found the suspension was good. Ran the unit through a high-speed spin and found the unit running and working as designed, but found the units partially sliding due to the blocks. Found that the floor was too unlevel to be able to adjust the unit properly on the regular floor. The customer advised that they had several people come out to try to fix that when doing installation but they havent found a solution. Did advise the customer that the unit is working as designed and that they will need to find an alternate solution to their flooring situation. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW1

Near Waco, TX 76705

Jonathan M

Job Details: 06/26/2023

Arrived on site for a dryer that is not heating. Inspected unit and work area. Did confirm the customers complaint and found the unit jumbling but not heating. Checked all heating components and found all showing continuity except for the ignitor which was broken. Replaced the igniter and tested unit. Unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Georgetown, TX 78633

David Z

Job Details: 06/26/2023

"Arrived on sure to diagnose cooktop that is off level and causing things to slide one direction. Examined the level of the countertop and found no warps or dives, and the cooktop itself looks good. Grates appear to be slightly bowed, resulting in cooking items sloping to one side. Replaced grates to resolve. Items should now cook and be level properly. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Round Rock, TX 78681

Kimo

Job Details: 06/26/2023

Arrived onsite for a refrigerator that has a dent in the right side of the cabinet. Upon inspection I found a dent in the right had dis of the cabinet I took pictures and documented it with Adrian at techline and it was determined that we will have to have the customer contact customer service sr#7736722067

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Round Rock, TX 78681

Kimo

Job Details: 06/26/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new bin and ice door and tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Lago Vista, TX 78645

Vincent

Job Details: 06/26/2023

"Arrived on site for cooktop, Inspected unit and work area. Customers complaint was they were unable to adjust the flame. I adjusted flames and tested unit is operating as designed. No leaks were observed during the service. Job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Jonestown, TX 78645

Vincent

Job Details: 06/26/2023

"Arrived on site for ice machine, inspected unit and work area. Installed new compressor and evaporator and vacuumed the system, charged the unit with R134. Unit is now working as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Georgetown, TX 78633

David Z

Job Details: 06/26/2023

"Arrived on site to follow up on refrigerator evap freezing over again. Found fan scroll bulged on left side. Replaced fan scroll under parts warranty, and replaced the thermistor as well. Sealed top of scroll with hvac tape to seal. Unit should no longer be icing up, however if it does repeat we need to order the service pointer kit with control/ui. Repair completed."

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS2

Near Leander, TX 78645

Vincent

Job Details: 06/26/2023

"Arrived on site for vent hood, inspected unit and work area. Confirmed the issue and found that the UI needed to be replaced. I replaced the UI and tested, unit is now operating as designed. Job completed."

We serviced a

JENN-AIR OVEN

Model JJW3830LL00

Near Georgetown, TX 78628

Lou

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass being damaged and hinges being bent, I removed and replaced the outer door glass, both hinges and nameplates. Tested door functions and unit is operating as designed. Job completed."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Georgetown, TX 78628

Lou

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the in line fuse harness being damaged from within, I removed and replaced the fuse harness and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78741

Joe Z

Job Details: 06/26/2023

Arrived on site to install previously ordered parts. Replaced control and test unit. Unit is operating as designed . No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78744

Joe Z

Job Details: 06/26/2023

Arrived on site for draining issues. Upon arrival ran diagnostics and got F0-E3 and F9-E1 .ran a component test and drain pump operates correctly. Ran a normal cycle with deep fill to test drain pump and noticed drain pump would energize and de energize. Found that wiggling harness causes the issue. Need to replace harness. Replaced harness W11568984 and control W11419171. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cedar Creek, TX 78612

Joe Z

Job Details: 06/26/2023

"Arrived on site for unit not running cycle. Upon arrival, ran diagnostics and got error code F7-E1 basket speed fault. Raised unit to inspect motor components. Found the capacitor is out of capacitance. Need to replace capacitor. Replaced capacitor W11428524. Test unit and motor now energizes. Ran a quick wash and unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Bastrop, TX 78602

Joe Z

Job Details: 06/26/2023

"Arrived on site for door not aligned properly and rc drawers hard to open. Upon arrival inspected unit and doors are correct, explained to customer that it is normal that the doors are not perfectly flush and there will be a difference even replacing door. Inspected rc drawers and drawers do operate correctly. This model does not have sliding rails and have to just slide in and out on slots. Unit is operating as designed. Job complete"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Smithville, TX 78957

Joe Z

Job Details: 06/26/2023

Arrived on site for not washing. Upon arrival ran diagnostics and got F8-E1 long fill. Ran automatic test cycle and cold water did not dispense. Ran manual test and confirmed valve needs to be replaced. Replaced valve and test unit. Unit is now operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Leander, TX 78645

Vincent

Job Details: 06/26/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was, mullion not catching when closing the door. I adjusted the mullion and tested unit is now operating as designed and no leaks where present at the time of service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Austin, TX 78752

Matthew

Job Details: 06/26/2023

Arrived onsite for unit not draining. Upon arrival inspected unit. Found wiring harness to Drain pump failed. Secured harness and tested. Unit is now draining properly. Also found drain hose excessively inserted into standpipe affecting drain. Notified customer not to overload unit as this may be causing the harness to fail. Job complete

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Austin, TX 78731

Matthew

Job Details: 06/26/2023

"Arrived onsite for unit not functioning and error code. Upon arrival inspected unit. Confirmed error code d36. No code is found in tech sheet. Called tech line for assistance. Tech explained code is for stuck key, button was depressed for too long. Walked through clearing out the code. Unit is now functioning properly. Job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Smithville, TX 78957

Joe Z

Job Details: 06/26/2023

"Arrived on site for unit takes 2-3 cycles to dry. Upon arrival, ran vent test and test failed. Removed vent hose and test passed. Found huge ball of lent at ent of hose. Retest the unit no vent test now passed. Ran a timed dry cycle and unit is heating and operating as designed. Recommend to customer to have vent cleaned annually. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Austin, TX 78732

Paul

Job Details: 06/26/2023

Arrived onsite for a refrigerator that the icemaker keeps jamming. I found all the cubes full size. I replaced the icemaker and watched the new one goe thru a harvest cycle. The icemaker is working as designed. Call complete.

We serviced a

JENN-AIR RANGE

Model JDRP548WP02

Near Crawford, TX 76638

Jonathan M

Job Details: 06/26/2023

Ive done site for a range where the temperature is not always completely accurate. Inspected unit and work area. The customer advised that they had cooked several items within a few days of each other that never seem to cook through fully based on the recipe that they typically use and they assumed that there was something wrong with the oven. I ran both left and right side units up to 400? and found them cycling and working as design. Found the right side oven fluctuate between 380?F and 430?F found the left side oven fluctuating between 368?F and 407?F indicating the left side oven was off. I asked the customer if they had ever calibrated the unit before which they advised they had not and did not know that that was a feature on their oven. Ran through temperature calibration on the unit and found the unit working an operating as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Killeen, TX 76542

Tyler

Job Details: 06/26/2023

"Arrived on site for refrigerator on cooling in rc. Upon arrival confirmed issue and found dampener motor stuck partially and not fully sealing. Re0,a Ed motor and found unit working as designed. If or Ed customer to give u it 24hrs to stabilize temps. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Austin, TX 78705

Matthew

Job Details: 06/26/2023

Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found unit has clogged drain line. Also noticed door was not closed properly. Frost buildup could have led to frozen drain line. Instructed customer to manually thaw unit. If water drains into drain pan until should be good to go. If no water is present we will need to be called out. Also noticed that unit was not leveled. Instructed customer on proper leveling to insure proper draining. Customer will perform manual defrost and prep for possible water spillage . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78741

Matthew

Job Details: 06/26/2023

arrived onsite and found unit in 5503. Inspected and found unit had impact dings on the left side of the cabinet. Called tech line for assistance and no adjustment can be made to the cabinet. Spoke to Robert and customer will have to be referred to Trade Partners at 1800-847-4698. No repair can be made at this time. SR#7736717469

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Briarcliff, TX 78669

Luis

Job Details: 06/26/2023

"Arrived on site for frost in freezer. Found gap on right side and bottom of freezer door gasket,removed door cleared ice from liner,reinstalled door remolded door gasket checked door seal good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KBS0

Near Spicewood, TX 78669

Scott

Job Details: 06/26/2023

"Arrived on site for dishwasher sounding louder then when first got it . Ran diagnostics,no error codes , unit passed diagnostics. Unit has been washing normally. Recommended running a clean cycle before any repairs .Charged 162.36 collected 170.48 AUTHO W4NAC4. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Maurice R

Job Details: 06/26/2023

"Arrived on site for dishwasher tripping breaker. On inspection the breaker was tripped. Reset the breaker and I put the amp meter on two L1 and watched the meter. The most I saw the DW draw was 10amps during a 1 hr wash cycle. The breaker is a GFIC breaker, I told the customer to try changing out the breaker. The unit did knit go into diagnostics mode, I tried for 15 minutes to unit in diagnostics with no luck. No water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Harker Heights, TX 76548

Tyler

Job Details: 06/26/2023

Arrived on site for refrigerator needing previously diagnosed bucket. Upon arrival reconfirmed issue and installed Bucket. Fou d unit dispensing as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Austin, TX 78701

Leonardo

Job Details: 06/26/2023

Arrived on site to replace front panel. Found tenant not home left panel with maintenance guy. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Austin, TX 78744

Matthew

Job Details: 06/26/2023

"Arrived onsite for unit with sealed system issue. Upon arrival inspected unit. Found compressor running inefficiently. Tapped system and found unit pressurized, no indication of leak. Replaced compressor dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is cooling. Notified customer to give 48 hrs to monitor temperature before loading fridge. Job complete"

We serviced a

JENN-AIR WINE COOLER

Model JUWFL242HL01

Near Lorena, TX 76655

Jonathan M

Job Details: 06/26/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the drip tray and found evidence of refrigerant inside of the drip pan assembly. I charged the unit up with 120 psi of nitrogen and found pressures would not hold. I checked all access ports around the compressor area with bubbles and could not detect any leaks from the compressor or dryer areas. I called whirlpool tech line and spoke to Andrew SR# 7736710865. He had me run a couple checks and send him photos of the bubble solution at the welds and a picture of the drip pan with the refrigerant inside of it. He then advised that he would send the unit up to review as the evaporator on this unit was not serviceable. He advised to tell the customer that whirlpool will be in contact with us or them, depending on the next steps and make no further repairs at this time. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Cedar Park, TX 78613

Kimo

Job Details: 06/26/2023

Arrived onsite for a DW that is not responding. Upon arrival I replace the the control and tested the unit and found that the unit is operating as designed no leaks at this time

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Round Rock, TX 78665

Kimo

Job Details: 06/26/2023

Arrived onsite for a dryer that is not drying clothes. Upon inspection I found that there was proper powder coming into the unit out of the wall and no drop when unit was turn on and running. Upon further inspection I found all thermistors and fuses good. But I did find that the heating element was separated causing the unit not to produce heat. I replace the element and tested the unit several time and found that the unit is now operating as designed. I did advise the customer to have their vents clean professionally.

We serviced a

WHIRLPOOL WASHER

Model LSE7806ACE

Near Austin, TX 78701

Wesley

Job Details: 06/26/2023

Arrived onsite and completed repairs according to diagnosis and unit is now operating as designed. Advised tenant on repair. Advised land lord on repair. Office to charge balance. All checks good.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

Wesley

Job Details: 06/26/2023

Arrived onsite for excessive vibrations during cycle and found long exhaust causing back pressure which would increase vibration threshold. Dampened unit and effectively muted vibrations. Advised tenant on repair. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78758

Wesley

Job Details: 06/26/2023

Arrived onsite for failure to complete cycle complaint. Tested unit. No error codes. Determined customer experiencing not finishing a hi speed spin due to off balance issues. All checks good.

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near New Braunfels, TX 78132

Andrew

Job Details: 06/26/2023

"Arrived on site to test unit for squeaking sound. Unable to replicate issue. Found nothing caught in felt padding. Replaced rollers, belt and idler as a precautionary. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near New Braunfels, TX 78130

Andrew

Job Details: 06/26/2023

"Arrived on site and replaced previously diagnosed compressor and precooler. Vacuumed system and held for 20mins. Charged to specs, unit cooling as designed. No refrigerant leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs315sdhm08

Near Temple, TX 76504

Tyler

Job Details: 06/26/2023

"Arrived on site for ice maker taking to long to make ice. Upon arrival found bucket full of ice. Found unit is new style ice maker that Whirlpool recommended giving at least 3 days to fill bucket up, instructed customer on how ice make works and found no leaks. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, TX 78628

David Z

Job Details: 06/26/2023

"Arrived on site to follow up on refrigerator that had a non responsive UI. On arrival I found the UI was powered but set to lock. I unlocked the console and verified all proper functions and dispensing worked. I checked the UI and Harness and found no issues present on these parts, however based on the symptoms and previous repair history the unit us showing symptoms of a damaged door wiring harness. Advised customer that the door should be replaced if they get any other intermittent issues. Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Briarcliff, TX 78669

Scott

Job Details: 06/26/2023

Arrived on site for lights in fresh food very dim and will flicker. Found lights in filter housing cover dead . Replaced the 3 lights . Unit is now lighting properly . No water leaks detected at this time. Job complete.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Austin, TX 78750

Paul

Job Details: 06/26/2023

Arrived onsite for a wall oven with the fan making a loud noise. The customer had a recording and it was the convection fan getting loud when the oven started warming up. I tested the oven and found the same thing happening. I found two of the three motor mounting screws loose causing the issue. The fan and motor were good. I tightened the mounting screws and tested. The unit is working as designed. Call complete.

We serviced a

LG WASHER

Model WM3770HVA

Near Georgetown, TX 78628

Lou

Job Details: 06/26/2023

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that after every third wash or so, the unit would leak water and they would find the water on the floor at the bottom left corner. I pulled the unit out and removed the top panel and tested. I didnt find any leaks within the drain tubing, drain pump, or valve hoses. I found water in the vent at the back of the unit (photo). I removed the vent tube and found water all in the tubing. Removed the water and re-installed and retested. I found a large amount of suds in the tub (photo). Made recommendations for use and care and recommended cleaning the unit several times before using again and use a minimal amount of detergent. No water leaks observed at the end of service, job completed."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Georgetown, TX 78626

Lou

Job Details: 06/26/2023

"Arrived on site to inspect dryer with water in the tub. Upon further inspection, I found standing water in the tub and a large amount of moisture on the unit door. Also found the customer keeps their home cool/cold. There is a vent located just above the unit as well. I tested the unit and airflow and the unit is operating as designed. I recommended the customer leave the unit door open while not in use to allow the moisture to escape and not collect inside the unit. No lint observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/26/2023

Arrived on site for dryer door not latching. On inspection the catch was broken. Installed new catch on dryer and the unit is operating as designed.

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC6FS1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/26/2023

Arrived onsite for previously diagnosed parts. Installed the blade on to the motor and the noise is gone. The unit is operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78758

Wesley

Job Details: 06/26/2023

Arrived onsite for complaint of not draining. Tested unit and found no stored error codes and unit draining as designed. Also spinning and agitating. Calibrated unit and auto test. All operating as designed. Advised management on repair.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78746

Luis

Job Details: 06/26/2023

"Arrived on site for too much ice and warmer temps in freezer section. Found excessive heat from compressor compartment causing surrounding cabinets to be hot and refrigerator cabinet to be hot,no air able to flow out of enclosure removed wood panel fan running,customer will need builder to modify wood panel to allow hot air to escape enclosure. Checked icemaker found bail arm disconnected from icemaker,reinstalled bail arm tested arm operation good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Kyle, TX 78640

Leonardo

Job Details: 06/26/2023

Arrived on site to test unit for door pulling back up. Test unit and adjusted the springs test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Austin, TX 78738

Scott

Job Details: 06/26/2023

"Arrived on site for scratched top. Replaced cook top. Tested unit , all checked normal. No gas leaks detected at this time. Job complete ."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Briarcliff, TX 78738

Scott

Job Details: 06/26/2023

Arrived on site for normal and express buttons on UI not responding . All other buttons functioning normally . Found rubber foam gasket nor positioned properly allowing moisture to get on UI controls on left side of door . Repositioned foam gasket and replaced Console . Buttons are responding correctly . No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lakeway, TX 78738

Scott

Job Details: 06/26/2023

"Arrived on site ,replaced door panel . No other issues found . No water leaks detected at this time . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Niederwald, TX 78640

Andrey

Job Details: 06/26/2023

"Arrived on site to install RC and FC doors, tested unit found only the RC door is damaged but customer was told that the doors need to be installed in a set, so FC was ordered as well by the builder, removed RC door from the box and found it damaged image provided, stated to customer that they will need to call the builder and reorder the RC door, inspected the FC door and did not any damage, both doors were left in customers garage, at this time job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Round Rock, TX 78681

Vincent

Job Details: 06/26/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit making clicking noises when tumbling. The noise I hear was the drum rotating on the rollers and its totally normal. Explained to the customer what the nose was related too. I also did a vent test and was poor for electric dryer. Customer will attempt to clean. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Manor, TX 78653

Matthew

Job Details: 06/26/2023

"Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found temperature above average. Compressor is running.7amps. Unit is cooling but not cold enough to keep items frozen in freezer section. Found ice ball on evaporator capillary tube. Called tech line for assistance as sealed system has been a previous issue. Spoke to Austin SR#7736722061. Advised could be floating restriction in system. Recommend replacing evaporator and flushing unit with nitrogen. Ordering compressor, evaporator, dryer and access valve. Customer will unplug unit day before visit to allow ice ball to thaw. Office to reschedule. ; ordrng 1 W11614224 (Compressor) and 1 W11598434 (Evaporator) and 1 2hr (2 hr) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dryer)"

We serviced a

JENN-AIR RANGE

Model JDRP848HM00

Near Driftwood, TX 78619

Andrey

Job Details: 06/26/2023

"Arrived on site to test unit for door and knob issues, tested unit found left oven door pushed excessively causing front left door panel and hinges to bend, left griddle knob is cracked causing the knob to fall off, left and right valve manifolds are not staying at off positions and the right manifold of is not proper position causing gas to leak, console clips are broken causing it not to sit properly, ordering knobs, console mounting clips,left and right valve manifolds, left oven door and hinges, office to reschedule ; ordrng 1 W11317536 (Left griddle knob) and 1 W11317537 (Burner knob) and 1 W11320025 (Left valve manifold) and 1 W11320019 (Right valve manifold) and 1 W11315558 (Left door) and 1 W11318202 (Left door hinge) and 1 W11318204 (Right door hinge) and 2 W11318207 (Panel clips)s"

We serviced a

AMANA REFRIGERATOR

Model AFI2539ERM02

Near Waco, TX 76707

Jonathan M

Job Details: 06/26/2023

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that they werent sure what was wrong with the unit as they have not been able to remove their ice container from the refrigerator for the past six months. They advised that even though the ice container wouldnt Come out, the unit had still made ice up until the last couple weeks. Attempted to remove the ice container and the ice container would not budge. The customer put a scope inside of the ice container area, and there appeared to be some ice blockage, preventing the ice bucket from pulling out. due to the place where it was stuck, I was unable to steam out the ice. Spoke to SW and advised the customer to thaw out the unit prior to service on the next trip. The customer is aware that the unit will have to be defrosted for a period of at least three days prior to return trip. Rescheduled the customer to 7/3.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Cedar Park, TX 78613

Kimo

Job Details: 06/26/2023

"Arrived onsite to install previously diagnosed part but found that there was the wrong part in the bag. I am also ordering blithe water valves as the water dispenser was not working at this time. Ice door due to me finding some condensation inside and around the ice bin.; ordrd 1 KNOB-PANTRY TEMP CNTRL,W (W10512596) and 1 W11579561 (VALVE) and 1 W11482025 (VALVE) and 1 WPW10577864 (DOOR-ICE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVK02

Near Austin, TX 78759

Wesley

Job Details: 06/26/2023

Arrived onsite to replace motor and found motor shaft seized. Ordering motor shaft and coupler and returning with motor to repair. WP ONLY specialized tools and procedures required to complete repair. ; ordrng 1 WP2198607 (Spring) and 1 WP2220458 (Coupling) and 1 Shaft (WesP custom stock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Bastrop, TX 78602

Joe Z

Job Details: 06/26/2023

Arrived on site for dented door. Upon arrival inspected unit and found a small ding. Uploaded picture on SD. Need to order RC door. Office to reschedule ; ordrng 1 W10839793 (Nameplate) and 1 LW10864694 (Rc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78723

Matthew

Job Details: 06/26/2023

"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found compressor locked. Unit will need sealed system repair. Ordering compressor, dryer and access valve. Office to reschedule. 2 hr sealed system repair. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Leander, TX 78641

Maurice R

Job Details: 06/26/2023

Arrived onsite for IM ice clumping together. On inspection found the ice bin has cracked due to the water dripping in from the crack in the ice tray that was dripping into the ice bin and freezing the auger up. Replaced the icemaker and going to order a new ice bin. Tested the icemaker and it found home position and it called for water. No more leaks detected once the icemaker was replaced. ; ordrng 1 WPW10558423 (Ice bin assembly)

We serviced a

JENN-AIR COOKTOP

Model JGC7636BS01

Near Blanco, TX 78606

Andrew

Job Details: 06/26/2023

Arrived on site to test unit for not igniting properly. Found burner caps had residue from spillage blocking fuel ports. Recommend replacing all burner caps. Ordering manifold as a precautionary. Office to reschedule. ; ordrng 3 WPW10617815 (Burner cap)s and 1 W10617816 (Burner cap) and 1 W10617817 (Burner cap) and 1 WPW10617391 (Manifold)

We serviced a

WHIRLPOOL WASHER

Model WET4124Hw0

Near Austin, TX 78741

Matthew

Job Details: 06/26/2023

"Arrived onsite for dryer not functioning on auto dry settings after last repair. Called tech line for assistance due to reoccurring issue. Spoke to Chris SR#7736715761. Disassembled and found control was only receiving 87 vac, and not 120vac. Tech advised a short in the wiring. Recommend ordering main dryer harness due to only receiving partial voltage. Office to reschedule ; ordrng 1 W11090773 (Main dryer harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78704

Wesley

Job Details: 06/26/2023

Arrived onsite and found unit evap frozen through. Evap sensor readingnopen even though it should be closed. Defrosting unit and returning to repair with the heater and harness assembly. Office to reschedule. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Temple, TX 76502

Tyler

Job Details: 06/26/2023

Arrived 9n site for washer tripping breaker. Upon arrival found f7e1 in diagnostics. Found washer would trip but couldnt get fast enough amp reading once unit reached 8 amps in spin it would instantly peak and shut down. Found capacitor failing and replaced motor and capacitor as well as the actuator and tested u it with. Videos shows amp draw and no tripping. Called techline and spoke with Andrew sr#7736716798. Unit working as designed call complete ; ordrng 1 W11481722 (Actuator (truck stock))

We serviced a

JENN-AIR ICE MACHINE

Model JIM158XYRS1

Near Temple, TX 76502

Tyler

Job Details: 06/26/2023

Arrived on site for ice machine needing previous diagnosised tubes. Upon arrival reconfirmed issue but also found during diagnostics that float switch in recir. Pump failing as well as res tank drain motor. Will need office to get autho for repAirs. Rescheduled customer for 07/11/23. ; ordrng 1 W11542868 (Drain pump) and 1 W11266112 (Filter head asm)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/26/2023

Arrived onsite for washer with leak. On inspection found that the washer is dripping water into the basket consistently. Ordering a water valve to fix the weeping valve.; ordrng 1 W11038689 (Inlet valve assembly)

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Austin, TX 78717

Paul

Job Details: 06/26/2023

Arrived onsite for a cooktop to call techline because the filter is not fitting correctly. The cooktop opening is 3 1/16 x 16 1/2. The drip pan the filter rest in is 16 3/8 long. The opening to the fan is 16 13/16 x 2. The filters we are receiving are 15 9/16 x 5 9/16. I called techline and spoke with Rob SR# 7736654058. Rob stated there is absolutely nothing techline can do about this issue and that we needed to contact Jenn-Air because they do their own parts research. Rob transferred me to Jenn-Air and I spoke with Eva. Eva instructed to have Shana email Sarah back responding to the email from last Monday and attach the photo of the cooktop opening that was taken today. I looked at the part number online with Eva at Jenn-Air and explained that it is the part we are getting but its not long enough to cover the opening fro the fan allowing grease and debris to enter the fan and duct. SR to contact and wait for response.; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/26/2023

Arrived onsite for dishwasher not working. On inspection found the normal and the express buttons on the console are not working. Flip the breakers off and back the normal works once then will not respond after first time it is used. Ordering a control board and will return the console. No water leaks detected during service. Office to reschedule when parts arrive. ; ordrng 1 W11629914 (Control board)

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Leander, TX 78645

Vincent

Job Details: 06/26/2023

"Arrived on site for microwave, inspected unit and work area. Customers complaint was door would pop open after closing. I tried adjusting the micro switches and did not work for me. Im ordering all micro switches and both latches. Office to schedule for 7/12/2023 and customer would like morning appointment. ; ordrng 1 W11610131 (Latch door) and 1 W11628795 (Latch door Left) and 1 W11580028 (Switch) and 3 W11397156 (Switch)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Austin, TX 78747

Leonardo

Job Details: 06/26/2023

Arrived on site to replace board. Replaced board test unit and unit still going in and out. Test fuse and fuse test good. Found bad sump and motor. Will need to pull unit out and unit is installed with pieces of wood on the back. Showed customer and spoke with chase and we will need time unit pulled out to work on it. Office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Kyle, TX 78640

Leonardo

Job Details: 06/26/2023

Arrived on site to test unit for unit givign F1E0 internal board failure. Will need to replace control board. Office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78748

Leonardo

Job Details: 06/15/2023

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Georgetown, TX 78633

Gerry C

Job Details: 06/15/2023

"WRF757SDHZ04 Arrived to inspect ice production issues. The unit had only a full ice bin, but it took four days to fill. The FC was at -2?F and the RC 32?, but the unit was in the middle of a cooling cycle and the temperatures were very good and as expected. Testing the low profile ice maker housing, I found initial temperatures at 17?. After removing ice fro the bin to trigger cooling, the unit dropped to 11? in a short time and was approximately expected with the number and duration of door openings while testing. While removing the ice fro the bin, I found it had a moderately wet appearance and there were a few cubes that were stuck together, denoting freeze/thaw cycles. I found the ice bin door gasket had the subtle appearance of folding on the inner (hinge side) corners and I verified via video (image saved.) I corrected the issue and devised the customer of my findings and repair. The customer will contact if the conditions do not subside. No leaks observed during service."