Arrived onsite and replaced the cap and burner head. Unit is now operating as designed. All checks good.

"Arrived on site to diagnose microwave that was dripping grease. The customer is concerned it may not be working properly. I examined and tested the unit. I found no abnormal function with the unit. Grease buildup appears to normal with the types of food being cooked. Damper door is opening, and unit is venting. I see no abnormal evidence of failure. Unit working as designed. Reviewed use and care, and proper cleaning of the grease trap. Call complete."

Arrived onsite for a wall oven with the door falling off. I found the upper oven door hinges have failed. The rivet in the hinges that hold the lock in place is opening up causing the failure. I replaced the hinges and the door is working as designed. All complete.

"Arrived onsite for a oven that is not heating. Upon arrival I tested the back element, oven temp sensor and found them good. I replace the control and tested the unit and found no change. Which leads me to believe the Thermostat (TOD) is the issue I am ordering it and scheduled for 07/19/23; ordrng 1 WP4449751 (THRMST-FIX)"

Arrived on site to install previously ordered part. Replaced console and test unit by preheating oven to 350. Unit is operating as designed. Job complete

Arrived onsite for refrigerator door not sealing. On inspection found that the bottom left corner was a gap. Used heat gun to relax the gasket and add a little silicone to the unit. Called WP tech line and talked with Austin about leveling the unit. There is no adjustment to level this unit. It is operating as designed Austin said. Sr7736840667

"Arrived on site for no cool. Powered unit on compressor would power on run for 2 min then power off diagnosed a defective compressor. Ordering compressor,lockring kit and tubing. ; ordrng 1 W11370574 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Lockringkit (Lockring kit) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen)"

"Arrived onsite for unit display time resetting itself, the date is accurate. Upon arrival put unit in diagnostics and recorded F6E0 communication error, from July 4-8. Contacted tech line for assistance. Spoke to Chris SR#7736837526. Did find that on the breaker panel the only led illuminated was for the microwave. Power cycled the unit and the red led turned off. Unit may have had an electronic glitch. After power cycle customer will monitor. If symptoms persist tech line advised there is not a clear way of determining the source of the glitch so recommend replacing the door and the main control at the same time. Unit is heating fine. Office to contact customer Friday to see if symptoms persist. May need authorization. ; O-emld tckt"

"Arrived onsite for washer walking while spinning. On inspection found the suspension was bad, I could push the basket down to the ground with out any issues. Installed new suspension and I had to put all weight on to the basket to get to touch the floor. There is SP out about issues with the basket. This basket did not have the QR code on it ordering a new basket W11172199. On further inspection found water on the ground when searched for it I found the hoses at the washer were hand tight. I tighten them up. Now no water leaks detected during service. Office to reschedule appointment when the part arrives.; ordrng 1 W11172199 (Washer basket)"

Arrived onsite for oven loosing power. The customer said that every night it loose power. Last visit put in a new control board and it made no difference. This time I gain access to the power outlet and found that there was copper and aluminum connected together without the special wire nuts that keep the wire from oxidizing. It can create a bad control for the oven. I cut the wire back and reconnected them together. Told customer to contact the builder to have the correct wire nuts installed.

Arrived onsite for a DW that is having ui issues. Upon inspection I found that the the ui is having trouble responding to button presses. I replace the ui/console and tested the unit and found unit operating as designed

"Arrived on site to inspect venthood blowing air back onto the cooktop. Upon further inspection, tested the venthood with the cooktop middle burner turned on and found the burner flames being blown around the burner head. I found at the back of the venthood, there is a gap approximately 2-3 inches wide and not sealed off properly. I reached up the gap and could feel the damper and the damper was opening properly with the blower turned on, but was not sealed off when installed. I contacted techline and spoke to Steve and advised of the complaint and my findings. I advised that the issue is a gap between the venthood and the wall and its not sealed properly causing air to flow back into the home and not out the vent. I advised its an installation issue and Steve agreed and provided SR#7736843788. No repairs to the unit at this time, job completed ."

"Arrived on site to replace previously diagnosed capacitor and magnetron, replaced and tested, unit is now running as designed, job completed"

Arrived on site for broiler not igniting properly. Upon arrival test unit and intermittently. only small portion of burner lights. Noticed that blowing air to burner allows for full flame to ignite. Once lit the flame is correct. Test bake burner and operates correctly. Tried to adjust igniter position on burner and still having same resultNeed to replace burner and igniter. Contacted Laqresha from SAFTEY. She noted findings. She mentioned that module and valve are being ordered as well. MfrRef # 7736840639; ordrng 1 WP8054078 (Boiler burner) and 1 WPW10333842 (Broiler ignitor) and 1 W11162730 (Module) and 1 W11449506 (Valve)

Tenant said there was no damage to doors and there was some confusion of whether or not door had already been replaced with builder. Job complete

"WRT311FZDW02 Arrived to install previously diagnosed and ordered part. I installed the replacement ice maker assembly and tested. Operational test good, no leaks observed during service."

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived onsite for door not staying up. On inspection found the hinge on the left side was broken. Ordering 2 hinges W11573702 W11573703.; ordrng 1 W11573702 (Right hinge) and 1 W11573702 (Left hinge)

Arrived on site. Replaced damaged refrigerator door and nameplate

"Arrived on site to diagnose no cool refrigerator making a consistent clicking. Tested unit and confirmed no cooling present, and clicking is the start device on the compressor. Compressor itself is hot to the touch, indicating its locked up and failed. Ordering sealed system repair to resolve. Office to schedule SS repair. ; ordrng 1 R600Kit (R600 Kit) and 1 Nitrogen (Nitrogen) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 W11580057 (Compressor)"

Arrived on site for unit not draining and lid locked. Upon arrival ran diagnostics and got error code F9-E1 long drain. Raised unit to inspect drain pump. Found drain pump harness was not connected. Secured connection. Test unit and all water drained and lid unlocked. Found oversized load caused tub to touch floor and caused harness to disconnect. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived onsite to install previously diagnosed and ordered parts. Upon arrival I installed the new center gas valve and orifice holder and turned the gas back on and tested the unit to make sure that it lit and found it operational I found do gas smell at this time. I will however have to return with a knob as the customer broke it I ordered the knob and collected the balance including the knob and scheduled return for 07/19/23 also ordered the gas leak detector to help put the customers mind at ease.; ordrng 1 316564511 (KNOB-TOP VALVE) and 1 Gasleakdetector (Gas leak detector)

Arrived onsite for a refrigerator to possibly replace the previous diagnosed parts. I tested the ice box fan and within 30 seconds the fan was running full speed and is working as designed. I found frost and ice building up right behind the evaporator cover and causing the FC thermistor to start getting incased in ice. The evaporator has a good frost pattern but the FC is only getting to 17 degrees and bouncing to 18 degrees because of this. I called techline and spoke with Rich he added on to File # 7736793922. Rich advised replacing the three way valve because they have seen a few issues with floating restrictions in the valve and causing these types of issues. Ordering W11575003 3 way valve and WPW10143759 drier. Office to RS.; ordrng 1 WPW10143759 (UV drier) and 1 W11575003 (3 way valve)

Arrived on site for a unit. That is not operating. Inspected unit and work area. Did confirm the customers complaint and found water at the bottom of the basket. Attempted to run drain and spin and could not get the unit to drain. Checked underneath the washer and found a split wire going to the drain pump due to the clip that the wiring harness was running through at the drain pump. Went ahead and spliced and out of the wire cap to the wiring. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for excessive shaking, tested unit found basket is extremely bouncy do to failed suspensions, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for not dispensing ice. Adjusted shaft to ice container connection tested ice dispenser unit working as designed

Arrived onsite and tested for complaint of not drying. Uninstalled from vent unit is operating perfectly within design specifications. Advised customer on findings. All checks good.

"Arrived on site. Found metal plate from ice door kit shifted and glue no longer sticking,installed new ice door kit checked ice door seal good"

Arrived on site for oven periodically tripping breaker . Customer can heat oven but only if he increases temp at small increments. Ran oven to 400. While heating turned on burners . All voltage checked normal. Ordering control . Call to set return ; ordrng 1 W11548749 (Control)

"KRFF507HPS03 Arrived to inspect cooling issue. I found the FC had frozen up, but it had recovered prior to my arrival and temperatures were within expected norms. The FC drawer was missing the stops in both sides and may have contributed to the ice issue. The unit would hammer during water dispensing and the filter housing will require replacement. No leaks observed during service. ; ordrng 1 WPW10485096 (LH FC Drawer Stop) and 1 WPW10485089 (FC RH Drawer Stop) and 1 W11482384 (Filter Head)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit was making ice. I found the freezer door not closing properly due to being bent. Im ordering a new door gasket, new door and name plate. Office to reschedule when parts are available. I asked the customer to power off the unit before we return to melt all ice build up. ; ordrng 1 LW10636409 (FC Door) and 1 W10861499 (Door gasket) and 1 W11178521 (Name plate)"

"Arrived on site to follow up on washer that was still vibrating and hitting the wall. Found service pointer W11684122 that addresses vibration and walking. I pulled the basket per the service pointer and checked for a QR code. Found no code present, indicating this basket is in the serial range for faulty baskets. Ordering new basket per service pointer. Office to schedule SOP part. ; ordrng 1 W11172199 (Basket)"

Arrived onsite for MW not working. On inspection the front glass of the door was shattered. Ordering a new door. See pics. Office schedule appointment when part arrives.; ordrng 1 W11600216 (Front glass of door)

Arrived onsite for a DW that is not operating the detergent dispenser when you run a wash cycle. Upon arrival I ran the unit in diagnostics mode and found that the unit ran through the cycle with no problems but the dispenser did not open. I am ordering the dispenser and return on the 07/18/23 to complete the call ; ordrng 1 W11412300 (DISPENSER)

Arrived onsite for a range that is not igniting. Upon arrival the customer informed me that the surface burner are not igniting. Upon inspection I found that the unit would not spark at all on any of the burners. I am ordering the spark module and replacing for the 07/18/23; ordrng 1 WPW10475149 (MODULE-SPK)

"Arrived on site and found igniter has failed, After replacing igniter range will still not bake, Will need to bring back valve and control.; ordrng 1 WP98014893 (Gas valve) and 1 W11620526 (Control)"

"Arrived on site to test unit for no power, tested unit found unit is receiving proper voltage to control but console is not powering on, replaced control and test but unit is no powering on, ordering harness and UI office to reschedule ; ordrng 1 W11600370 (Console) and 1 W11245671 (Harness)"

Arrived on site for refrigerator. Unit is in garage of the complex. I de-braced the compressor and the dryer and found that the pre cooler was damaged. I will have to rider the new pre cooler to finish repairs. Office to reschedule when parts are available. ; ordrng 1 W11644054 (Tube)

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

Spray arm fixed the issue on 7/10/23

"Arrived onsite for dishwasher with no power. On inspection I found unit with no power I flipped the power from the dishwasher to the garbage disposal and the unit came on. I asked the customer if they were using it when the power shut off, he said yes. They have 20 amp GFI breaker for the dishwasher. Ran the unit through the diagnostic mode twice to see if I could trip the breaker. It made it through both test, I found a error in memory of FAE2. Motor electrical failure, I cleared the error and ran it through diagnostics again to,see if the error would come back, it did not come back. Told the customer that the breaker could be getting weak and if it happens again that we will replace the pump and motor. No was detected during service."

Arrived onsite for dryer making a noise. On inspection the unit made a scratch noise when you started it. On inspection found the blower wheel was hitting the blower housing. I found that the motor was sitting crooked an one side of the blower unit stuck out further then the other side making the wheel hit the housing. I gain about to the motor and un clipped and straightened it up and re clipped down I add the damper pads around the motor and blower to help with vibration . That fixed the noise that they where having. The unit is operating as designed.

Arrived onsite for ice machine making to much ice. I installed a new bin thermistor on the unit. Told the customer to watch and see if stops once the ice gets to the thermistor.

Arrived onsite and replaced the cam and the belt due to cam wear and grinding sound during transition. Advised customer on findings. Unit is now operating as designed. All checks good.

Arrived onsite for off balance symtpom and found untinfeel under basket advisory. Replaced basket and tested. Calibrated. Unit is set up and appears to be operating as designed. Advised customer on operation and performance.

Arrived on site for water leaking. Found icemaker over spraying during fill inserted fill tube fully into icemaker to prevent over spraying cleared water .

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found fc ice maker in off position and rc ice maker showing E5 in diagnostics. Found fc ice maker operating as designed with turned on with no leaks. Found inlet valve failing on rc ice maker fill side. Replaced valve and found error code removed from ice maker and unit harvesting and filling as designed with no leaks. Informed customer to give unit 24 hrs to fill bins. Call complete

Arrived on site for refrigerator needing previous diagnosed evap Rc thermistor. Upon arrival reconfirmed issue and installed thermistor. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for washer shutting off between rinse and spin cycle. Upon arrival confirmed failure and found f7e5 and f1e2 in diagnostics. After further testing I found actuator at 2.51k. Replaced actuator and control then retested unit in normal wash cycle with laundry. Found unit could complete a full cycle from start to finish without failure or leak. Call complete

Arrived on site for washer with broken strike on lid. Upon arrival confirmed issue and found strike broken in half. Installed new strike and found washer working as designed. Call complete

Arrived on site for fridge freezing items on top shelf . Found temps set to cold . Upped temps and instructed on proper air flow . No water leaks detected at this time . Job complete

"Arrived on site for dryer not starting and long dry times . Ran diagnostics,no error codes . Did find second lint trap had never been cleaned . Customer instructed on how to get better performance out of unit . No water leaks detected. Job complete"

WFG550S0LZ4 Arrived to inspect broke glass. I verified the issue and removed and replaced the glass and tested. The door operated as designed. Unit not connected to utilities at time of service.

Arrived onsite for a range that will not ignite in the oven. Upon inspection I found that the igniter was burnt out. I replace it and tested the unit and found unit operating as designed.

"KRFF507HBS04 Arrived to inspect noise. The unit was making a vibration and rattle and I applied sound dampening material to the unit. The noise was corrected and I squared and leveled the chassis and doors. Operational test good, no leaks observed during service."

Arrived on site to install new glass door. Installed new glass and unit is now good. Job completed.

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit would stop in the middle of a cycle. Ran diagnostics and found no error codes. I then ran the a diagnostic cycle and after filling the unit just shut down. I found a bad control board and replaced it. Unit is now operating as designed. No leaks where observed during service."

"Arrived on site for washer, inspected unit and work area. Unit was not connected to any water supply or electric. Unit was in a vacant apartment in the living space. I moved unit to the designated area and tested found that drain hose and tube where missing. I replaced parts needed and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to test unit for squeaking noise, tested unit found unit is making squeaking noise and rattling, disassembled unit and found rattling noise coming from motor mounting and ceased idler bearing and rear rollers, installed sound pads, replaced all components in repair kit and tested, unit is now running as designed, job complete"

"Arrived on site for an oven that is not heating in either side of the oven. Inspected unit and work area. The customer advised they ran through a self cleaning cycle and the unit had been overheating so they went ahead and flipped the breaker. After the unit cooled and they flipped the breaker on, they advised that the unit would not heat again. Remove the oven from the wall and checked oven. TOD thermostat. Found it open. Went ahead and replaced the oven TOD sensor. I tested the unit and the unit began to work and operate as designed. Call complete."

"Arrived on site for water leaking. Found ice build up in freezer section diagnosed a blocked frozen drain in freezer section,removed ice defrosted drain checked water flow through freezer drain good."

"KSGG700ESS3 Arrived to inspect bake temperature issues. The customer had an inspector perform tests and claimed the unit at 385, for a 350 bake. I tested the unit at 350 with a I-type thermocouple, center placed and the unit claimed preheat at 451 and then declined. Cycling temperatures were: 325, 380, 328, 378. I induced a -5 offset and advised the customer. No gas leaks detected during service."

"Arrived on site and found what customer is experiencing is control panel hot to the touch Because oven Vent is directly below right hand side. Homeowner is aware this is not a failure of the machine and just the way the machine is designed. Reported to safety there is no available adjustment or repair, job complete. 7736764672"

"Arrived on site and inspected refrigerator and found evaporator is frosted over. Removed evaporator cover and found ground wire is loose and connector. Took pictures. After resetting it ran a diagnostic cycle to confirm heating element is working properly, Customer will defrost refrigerator manually To remove remaining frost, job complete"

Arrived on site to diagnose dishwasher that customer says is not filling. Tested unit and confirmed no water entering unit. Checked valve and found valve was shut off going to dishwasher. Turned on water and retested. Verified proper flow and function. Repair completed.

"Arrived on site and inspected washer and found safe error code F to E3, ran a calibration cycle and it completed properly. Ran a diagnostic cycle and it also completed properly and error code was not regenerated. found tub not centered and one is closer to front than the rear. No visible issues with gear case assembly. No noise during service call. Spoke with tech line they recommended discussing correct loading procedure with customer but other than that and re-centering basket no recommendations given. Washer is operating As intended, job complete. 7736831020"

"Arrived on site and inspect the dishwasher and found left mounting point is not secure. Builder has installed dishwasher below a hard surface countertop. Uninstalled dishwasher and confirmed that Springs, friction pads, and hinges are all good. Remounted dishwasher correctly and it is stable. Door will stay at 45? position and will lay flat, Call complete"

"On site and inspected refrigerator and found homeowner has defrosted it. Found brown wire is loose in connection and after resetting it set refrigerator into diagnostics and heating element is working. Replaced main control to ensure correct operation, job complete."

"Arrived on site and inspected refrigerator and found ice production is good, freezer temperature is 1?, fresh food temperature is 40?. At this time refrigerator is operating normally, could not duplicate tenants experience at this time, job complete"

"Arrived on site and inspected range and found bake is not working, Replaced valve and igniter and it is now working, took one picture, job complete"

"Arrived on site and inspected microwave and found interior cavity light is out, disconnected power to microwave and replaced cavity bulb and it is now working, took one picture, job complete"

Arrived on site to diagnose cooktop that had the front left and front right burners having trouble igniting. I tested the unit and found them slow to light. Applied fix outlined in service pointer W11643965. Aligned the burner head halves for a quick ignition. Tested unit and confirmed all working as designed. Repair completed.

"Arrived on site to diagnose dishwasher not heating. Ran unit and found F7E1 code for no heat. Tested in diagnostic and found no heat. Remobed heater and tested and found heater open. Replaced heater and retested. Verified all working as designed. Repair completed, no water leaks."

"Arrived onsite for washer not completing a cycle. Customer said that 1 out every 5 load will not complete a cycle. I was trying to get in drain motor and it took 4 to 5 trucks to get in diagnostics mode. Once it was in diagnostics it completed the cycle without any issues. From what the current told me and the issue with getting it in diagnostics mode I really the control board, told customer to use it and call us if the issue continues. No water leaks detected."

"Arrived on site to test unit for not operating properly, tested unit found shift actuator making a rattling noise when trying to shift motor not engaging do to failed capacitor, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for leaking water. Upon arrival inspected all lower components, tub, and hoses. No signs of leaks. Ran a normal cycle with no clothes . Unit filled, washed drained and spins correctly and no leaks found. Ran a normal cycle with full load of laundry. Unit filled, washed, drain and spins correctly. No leaks found. Cannot duplicate the issue. Unit is operating as designed. Job complete"

Arrived onsite for unit not powering on. Upon arrival inspected unit. Found unit has proper voltage. Control is powering on however the UI is not responding. Replaced UI. Tested unit and unit is now functioning properly. Job complete

Arrived onsite to install previously ordered part. Replaced ice container assembly. Test unit and is operas designed. Job complete

"Arrived onsite for washer making a noise. On inspection during the spin cycle there was knocking noise come from the gearcase. Gain access to the gearcase and found oil on the rotor. Installed a gearcase,slider, clutch and rotor. Tested the unit, there was a noise the first time I ran the unit in diagnostics mode but it did not come back the second time I ran the diagnostics mode. The unit was operating as designed and no water leaks detected during service"

Arrived onsite for unit freezing food in fresh food section. Upon arrival inspected unit. Found no food frozen and internal temp at 38 degrees. Called tech line for assistance. Spoke to Adrian SR#7736834506. Customer stated when fridge is set to level 5(coldest) vegetables would freeze. Notified customer that this would happen if set to coldest. Customer has been alternating between temperatures. Notified customer to leave the settings as is and monitor since no food is freezing on current setting. Damper control is functioning and no error codes are present.

"Arrived on site to test unit for not operating properly, customer stated that at times none of the igniters are sparking, and then after a while it starts to work correctly, tested the unit and found all components are running properly, fired each burner 5-10 times with no issues, at this time unit is running as designed, if this issue continues then I recommend replacing switch harness and spark module, job complete"

"Arrived on site to replace previously diagnosed console, replaced and tested, unit is now running properly, job completed"

Arrived onsite for unit only dispensing hot water upon arrival inspected unit. Found dispatch complaint is not accurate. Customer complained unit is leaving white streaks/stains on clothing. Tested unit and could not find any faults. No error codes present. Spoke to Adrian SR#7736833943. Tech stated the stains are more than likely due to detergent not dissolving. Notified customer and instructed on detergent use as well as cycle selection to lesson detergent marks. Customer will monitor.

Arrived on site for dryer not heating correctly. Upon arrival confirmed issue and found element coil sagg8mg just a bit as well as the cuttoff bad. After replacing element and cutoff kit I retested unit. Found dryer has signs of clog in venting of home and needs to be cleared out. Unit is working as design3d call complete

Arrived onsite for rc led module is out. Upon arrival inspected unit and found 2nd led on left side of module has failed. Need to replace module. Contacted claims for Autho. Autho was given. Replaced module and test unit. Unit is operating as des. Job complete

Arrived on site for flames too large and too orange. Upon arrival test unit and found conversion to LP is not correct. Replaced orifice kit and test unit. Unit is operating as designed. No gas leaks present at this time. Job complete

"Arrived for SAFETY tripping breaker. Upon arrival test polarity and got L1-N 124v, L2-N 124v, L1-L2 248v. Test cook top and all 4 burners operate correctly. Bake element has resistance of 16 ohms, broil element has resistance of 14 ohms. Test bake cycle , bake element pulls 15 amps when temperature reaches 130 degrees breaker tripps. Test broil element and is pulling 17.6 amps. Unit heats correctly during call for broil. Once oven is heated to about 250 degrees and call for bake is made, the unit reaches desired preheat temperature of 350 and begins heat cycling correct. Unit operates correctly without tripping breaker. Found circuit is on dedicated 40 amp GFCI SQURE D breaker. Called techline for assistance. Talked to Andrew , Gave tech all my readings . Tech had me test amp draw with all 4 cooktop burners and oven at same time and got 54 amps. Tech said unit is operating as designed. Recommend having home circuit checked with possibility of the issue being a weak breaker. Tech gave SR# 7736826260. Contacted SAFTEY team talked to Sasha. Notes were documented based on conversation with tech line. Ref# 7736784899. Unit is operating as designed. Job complete"

Arrived on site to install previously ordered part. Replaced moisture sensor. Test unit and observed knob advancing. Job complete

Arrived onsite for a DW that is leaking from the door. Upon arrival I tested the unit and found that the unit did not leak at this time but I did see evidence of there being a leak at one point. I did notice that the furnace was using detergent pods which can cause some leaks due to over sudsing I advise the customer on the use of the detergent and also adjust the legs on the unit to level the unit properly. Unit is operating as designed

Arrived onsite for a refrigerator that is not cooling in rc. Upon inspection I found ice buildup on the evaporator I removed the the ice a refrigerator the evap cover and tested the unit and found unit operating as designed.

"Arrived on site for a dryer that does not drain properly. Inspected unit and work area. The customer advised that the unit will sometimes stop mid cycle but the UI still shows that the unit is still drying. Advised that they can turn it off and turn it back on, and the unit will continue forward with a new cycle. I ran into through diagnostics in the unit passed all tests. The customer advised that there was a lot of clicking happening on the control board when this would happen. Due to previous issues like this, was advised by techline previously that the issue would be with the control. Did go ahead and replace the control and tested the unit. The unit begin to work and operate as designed. I did advise the customer to call back if any other issues persist. Call complete."

Arrived onsite for previously diagnosed parts. The unit was working when I got there. Installed control board from previous visit. The unit is operating as designed. No water leaks detected during service.

Arrived onsite for a washer that is making a rattling noise when in rinse/drain. Upon inspection I found that there was a foreign object in the drain tube that would make contact with the impeller of the drain pump I removed it and inspected the pump and found that it was till in working order. I then reinstalled the pump and and tested the unit and found no leaks and the uni5 operating as designed.

"Arrived on site for ice machine needing previously diagnosed valve, res drain pump, and recirc pump. Upon arrival reconfirmed issue and installed parts. Cleared as much water sediment build up as possible and ran multiple tests. Found ice machine working as designed with no leaks. Informed customer to give 24 hrs to fill bin. Call complete"

"Arrived onsite for unit not agitating. Upon arrival inspected unit. Ran diagnostics and found stored error code for Overload, off balance and off balance pause. Cleared codes and tested. Found during agitation, the tub would spin not the agitator. Inspected underneath unit and found Cam failed. Replaced cam assembly and notified customer about possible overload issues. Job complete"

Arrived onsite for unit making noise on startup. Upon arrival inspected unit. Tested and found source of noise complaint was the activation of the lid latch. Customer also complained of actuator shifting sound. Notified customer that these are all normal operating sounds. Customer complained that her older washer was quite. Instructed customer hat unit is functioning properly. Job complete

"Arrived onsite for sealed system failure. Upon arrival inspected unit and found inefficient compressor drawing low amperage, no frost patter present. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor with bottle of water in freezer. Job complete"

Arrived on site for a dryer that has long drive times. Inspected unit and work area. The customer advised that the unit takes 2 to 3 cycles to dry clothes but the unit does tumble and heat. Did confirm the customers complaint and checked the back of the dryer. Found the dryer vent hose attached and OK but sitting in to 90? positions going into the wall. Removed the vent hose to check for any lint buildup and could not detect any in the vent hose or the vent within the wall. Did find that the vent within the wall is a rectangular box E vent that is only 3 inches from the opening of the wall potentially creating an air flow restriction there. I ran the unit through a vent test kit to check for airflow and found proper airflow for all dryers with the vent hose unattached. I did explain to the customer that either they have a restriction within their venting within the home or the event that they have currently does not meet the standards needed for this dryer. The unit is working as designed. Call complete.

"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. Found the model number was not correct on our ticket and plated the model number. Found the unit was still under warranty. Ran the unit through diagnostics and did not find any stored error codes. Ran unit to an auto test and found that heater working at the end of the cycle. I did notice that the customer is not using rinse aid and has a plastic tub so I did inform them that this dishwasher will have a harder time drying dishes the stainless steel tub. They go over all energy efficiency restrictions the manufacture is under, and thus the heater does not run as long as maybe their previous dishwasher did. Went over some tips and tricks on how to get their best dry out of this unit. The unit is working as designed. Call complete."

"Arrived on site for a dryer that has long drive times. Inspected unit and work area. The customer advised that the unit is taking 2 to 3 cycle to dry loads and sometimes more if its sets oftowels. Check behind the unit and found the vent hose, completely kinked, causing a restriction in airflow. I used a vent test kit on the unit and found poor airflow circulation for all dryers. Found the unit did tumble and heat and did explain to the customer that the issue was with airflow. If I the customer to shorten the vent hose or switch to a periscope style vent due to the customer pushing their appliance, almost up against the wall. The unit is working as designed. Call complete."