"Arrived onsite for a refrigerator that has stopped making ice. Upon arrival the customer advised me that she had no experienced any issues with temps in the fc or the rc and the water dispenser is working, upon inspection I found that the unit had a e2 code stored meaning the ice maker lost home position and it also would not go into harvest. I am ordering the ice maker and Dual valve. And having office reschedule ; ordrng 1 W11658802 (ICEMAKER) and 1 W11482383 (VALVE Dual)"

"Arrived on site to test unit for not spinning clothes out, tested unit found all components activating properly in diagnostics, no error codes present, do to this issue is being intermittent got authorization and replaced control and shift actuator as precautionary, advised customer to run a cycle and if the issue is still there then will recommend replacing the water valve, at this time job complete"

Arrived on site for dryer not turning on. Upon arrival confirmed failure but couldnt get 7ni5 to turn on or enter diagnostics. Checked power supply and found a stable 240 connection and power cord properly connected. Tested power from ACU to ui and found 5dcv but ui not reapond8ng. Rescheduled cust9mer for 07/25/23 to complete repairs with ui panel.; ordrng 1 W11133029 (Ui control)

Arrived onsite for cooktop grates hitting cabinet. On interior the right grate is hitting the cabinet when you lift it up. Took the mount bracket off and adjust the cooktop and now the unit does not hit the cabinet. No gas leaks detected during service.

Arrived on site for range with broken doo(per customer on arrival)upon arrival confirmed issue and found outter door panel broken and customer couldnt open oven door without grabbing the hot edges of door and trying to open it without burn8ng themselves. Rescheduled cust9mer for 07-27-23 to complete repairs with new panel W10877562; ordrng 1 W10877562 (Panel)

"Arrived on site to replace previously diagnosed pressure regulator, hose, reservoir, filter base, filter cover and valve, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for microwave sparking . Found dioed charred . Replaced mag , cap, dioed . Also found dampner wasnt opening properly . Ensured damper is installed properly . Ran microwave. Unit is no longer sparking and heating properly to whirlpool specs . Job complete"

"Arrived on site to test unit for gas leak, tested unit found valve manifold connection leaking gas, tightened connections and tested, gas smell is now gone and customer also is not detected any gas smell, job completed"

"Arrived on site to follow up on washer that was grinding when unit was reversing the agitation. I found the shifter wasn't fully locking the shifter ring on the cam, and teeth were rubbing. I reinstalled the cam and replaced the shifter and ran the unit. Customer verified that the unit was quieter and working as designed. Repair completed."

"Arrived on site for not dispensing ice. Tested dispenser motor not running,found broken wires entering door diagnosed unit will need a new freezer door. ; ordrng 1 WP2300868 (Fitting) and 1 WP4373559 (Fitting) and 1 WP2198677 (Connector) and 1 LW11026425 (Freezer door)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking. Inspected unit and found that the washer was overfilling due to a kink sensor hose. Fix the problem and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Customer advised the unit doesnt leak a lot but if that its leaking towards the end of the cycle. Found evidence of water leaking from the door gasket. Replaced the door gasket and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for refrigerator needing previously diagnosed dispenser auger, yoke, gasket, divider, and spacer. Upon arrival reconfirmed issue and installed parts. Reassembled and tested ice maker and found unit dispenses as designed. Call complete"

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised of the unit seems to shut down after the wash cycle and does not spin out the clothes. I ran into through diagnostics and found an F9 E1 (long drain) and F2 E1 (stuck key) error codes, around the unit through an auto test, and the unit ran as designed until it came up to the drain portion of the cycle. Found the unit trying to drain, but I could not hear any water flow. Check the drain hose going into the wall and found that there was a rubber sleeve that the drain hose was fit into. I asked the customer where the unit drains and they advised that it drains through another hose that leads outside. I explain to the customer that the reason why theyre having this issue is because of their installation on their drain system. Advised that the unit is shutting down because it cannot pump out the water well and is causing water to siphon back in after its done trying to drain. Went over the installation guide with the customer and advise that they will need to fix their draining situation in order to get this unit to work properly. Call complete."

Arrived on site for oven giving power outage when its not lost power . Also giving an update advisory . Customer has been on with WiFi team and they said update was already done . Ran diagnostics got ui error code . Ordering UI and will replaced appliance manager control and power control . Call to set return; ordrng 1 W11449346 (Ui)

"Arrived on site to test unit for no ice production, tested unit found UI lights a extremely faded, put unit into diagnostics and found a E2 error code, ice maker lost home position, will need to replace ice maker, UI, fill tube heater and HV control, ordering parts, office to get authorization and reschedule ; ordrng 1 W11658802 (Ice maker) and 1 W11387386 (user interface) and 1 W11087201 (Fill tube heater)"

"Arrived on site for no ice and broken ice container. Found defective ice container,ran diagnostics E2 error code on icemaker diagnosed a defective icemaker ordering a new icemaker,ice container and heater in case needed. ; ordrng 1 W11087201 (Heater) and 1 WPW10347093 (Ice container) and 1 W11658802 (Icemaker)"

"Arrived on site for control lock on and will not unlock . Tried power reset ,control not responding . Replaced ui console . Set unit up. Ran preheat . All checking normal. Job complete ."

Arrived onsite and found the incorrect color console sent for repair. Ordering the correct stainless console to complete. Office to reschedule. ; ordrng 1 W11236885 (Stainless console)

"Arrived on site to diagnose refrigerator that was difficult to get to dispense ice and water. Customer showed me their process and why it was tough to get it to dispense. I advised that this style paddle is hinged on bottom, with the trigger switch on top. So for best results customer just needs to push on the top of the paddle to get it to dispense. Repair completed."

Arrived onsite and found bellow leaking from torn lip. Replaced bellow. Unit is now operating as designed leak free. All checks good.

WFG320M0MS0 Arrived to install previously diagnosed and ordered part. I removed the faulty control and installed the replacement. The unit operated as designed and did not throw the prior code. No gas leaks detected during service.

"Arrived on site for a dryer that wont start. Inspected unit and work area. The customer advise if the unit does start and run, but that the unit makes a loud buzzing sound at the end of the cycle that tends to wake them up because they run their laundry at night. They advised that the unit does make it through the cycle and does finish but they just bought this and didnt know of there was a way to turn off the buzzer. I did explain to the customer that the cycle signal was responsible for allowing the unit to buzz after the cycle completed. Turned off the cycle signal test at the unit. The unit began to work and operate as designed. Call complete."

"Arrived on onsite for unit turning off. Upon arrival inspected unit. Found unit was tripping breaker. Tested and found within 5 minutes of starting a cycle unit would trip breaker. When restarted it would complete as normal. Monitored heating cycle and unit drew 21/14 amps. Called tech line for assistance. Spoke to Austin SR#7736863206. Advised service pointer w11490386, and to replace both Elements . Ordering elements. ; ordrng 1 W10779716 (Bake element) and 1 W10544951 (Broil element)"

Arrived on site to diagnose refrigerator not making ice. Customer already discovered a broken door harness and attempted to fix. Advised we only replace the door and not the wiring. No repair needed. Call complete.

Arrived on site for dryer making a knocking noise and having a butane or chemical smell. Check element and blower housing . Removed drum and found a chunk of melted plastic stuck to back end of drum where rollovers ride . Removed plastic and ensured drum was smooth . Ran dryer and unit is tumbling quietly . Smell is lessened . Did advise it might take couple cycles to remove smell completely. No lint build up. Called safety . Same ref # . Job complete

Arrived on site to install previously diagnosed art. Inspected unit and work area. I replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for unit not cooling. Upon arrival inspected unit. Found unit with freezer temp at 34 and fridge temp at 45. Unit not cooling properly and freezer door not closing properly leaving over an inch gap completely around door. Ordering Rails and compressor parts. Sealed system technician needed. Office to reschedule. 2 hr min. ; ordrng 2 WP13055901 (Slide)s and 1 W10236396 (Compressor) and 1 W11256565 (Evap) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV dryer) and 1 R600a (R600 a) and 1 Nitrogen (Nitrogen)

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Ran unit through diagnostics and found an F4 E3 (wash motor not running) error code. Ran the unit Renato test and dick confirmed the wash motor would not turn on. Replaced the pump and motor assembly and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to inspect dryer knob broken. Upon further inspection, I found the knob stem broken from the timer and the customer said the knob was broken and not usable. I removed and replaced the timer and installed a new knob provided by the customer and tested the unit. Unit is operating as designed. No lint observed during service, job completed."

Arrived onsite to replace failed door. Replaced inner and outer panel. Reassembled and tested. Unit is now functioning properly. Job complete

"Arrived onsite for pump not draining. On inspection the unit would not drain the water. Did diagnostic mode and it stopped at the draining cycle. Had to remove the unit to replace the drain pump. Had a difficult time getting the unit out due to the flooring, could not lower the unit any lower. Once removed replace the pump and reinstalled the unit and tested the dishwasher. The unit is operating as designed and no water leaks detected during service."

"Arrived on site for microwave not heating after a loud pop had occurred. Upon arrival conf8rmed failure. Found stable power supply and 20 amp fuse intact. Found turn table motor had failed along with capacitor, magnetron, diode and high voltage transformer. Couldnt find any part list Available to order need parts for repairs. Will need office to report findings that 7nit needs replacement. Call complete ; ordrng 1 Cnote (No parts available to get part numbers)"

Arrived on site for refrigerator not making ice.upon arrival confirmed issue and ice maker had ice in tray but had stopped operating. Jump start ice maker and found stable 120 v connect but ice maker motor stopped mid harvest and failed to run for 5 minutes straight. Replaced ice maker and retested unit. Found it working as designed with no leaks. Call complete

"Arrived on site to test unit for no ice production, tested unit found auger motor not receiving any voltage, inspected harness and found it broken, will need new door to fix issue, ordering door office to reschedule ; ordrng 1 W11551458 (FC door) and 1 W11396033 (Door switch)"

"Arrived on site for oven glass loose. Upon arrival, inspected unit and found left side trim is mounted out of position causing glass to slide side to side. Reinstalled glass and trim securely. Unit is operating as designed. Job complete"

"Arrived on site for washer not finishing cycle. Upon arrival confirmed issue and found f7e1 and f5E2 in diagnostics. Found hub drive stripped off gearcase as well as actuator stuck mid position. Replaced hub, cap and actuator then reassembled and tested unit. Found washer working as designed with no leaks. Call complete"

"Arrived on site for unit shaking, upon arrival, inspected unit and found tub is leaning towards the back of unit. Raised top for inspection. Found that the tub is caught under rear panel. I believe that unit was laid on its back during install and did not set correctly during installation. Inspected suspension and is correct. Set tub correctly . Ran a load of towels and unit spins correctly with no shaking or vibration. Unit is operating as designed. No leaks present at this time"

"Arrived on test unit for not latching, tested unit found broken strike, replaced and tested unit is now running a"

"Arrived on site for not completing cycle. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test cycle and all components operate correctly. Ran a normal wash cycle and Cannot duplicate issue. Unit is operating as designed . No leaks present at this time. Job complete"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new console and tested the unit and found that all the buttons work now. Upon further inspection I found that the cold water and hot water lines where swapped I corrected this and tested once again the stacked unit and found unit operating as designed.

Arrived on site for right rear burner not igniting. Upon arrival test unit and found no spark at right rear burner. Test module and is good. Need to replace electrode. Replaced right rear orifice holder W11590248 which contains electrode. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on to test replace previously diagnosed ice chute and bin, replaced and tested, unit is now running as designed, job completed"

"Arrived onsite for unit not washing dishes properly. Upon arrival inspected unit. Found stored error codes 7/1,6/6, 6/1. Ran unit and found good water level and heating element did energize. Water temperature seems to be the biggest factor. Recommending replacing OWI sensor due to very low water temperature reading. Rescheduled for the 20th, preferably AM.; ordrng 1 WPW10705575 (OWI)"

"Arrived on site to diagnose refrigerator that had some ice building in the FC. Examined FC and confirmed that there was a light icing/frost in the front of the shelves that was normal for an air leak. Found no evidence of a defrost issue, and door likely was not fully sealed. I checked the gasket and found gasket is flat and working properly. Advised ti make sure nothing goes in the pizza pocket except pizzas. I checked temp settings since customer said some items like lettuce were going bad quicker. I found RC set to 33, which was too cold and likely spoiling the lettuce. This should resolve all issues, no mechanical failures found. Call complete."

Arrived onsite for burner not igniting. On inspection the burners not igniting had the caps off center from them cleaning them. Informed the customer on how to maintain the cooktop. No gas leak detected during inspection.

"Arrived on site to diagnose cooktop that is moving around and isn't secured to tabletop. I found straps installed by builder, but never screwed into the cabinets. I received approval from the customer to screw the straps to the cabinet walls and secure the cooktop. Repair completed."

"Arrived on site to test unit for not drying dishes, tested unit in diagnostics cycle, all components are activating properly and heater is getting hot, noticed that the rinse aid dispenser is completely empty, stated to customer that dishwasher is designed to run with rinse aid, customer will try running a cycle, if issues persist customer will call us back , at this time unit is running as designed job complete"

"Arrived on site for water leaking. Removed upper cover found broken defective water valve,replaced valve tested water dispenser and icemaker fill good no leaks."

"WFG515S0JS2 Arrived to inspect ignition issues in oven. I found the unit would not reignite after preheat. The igniter lower bolt was loose and the igniter had excessive soot. I found the burner tube lower section slightly deformed, allowing too much air in at the shutter. I corrected the issue and replaced the igniter and tested. Operational test good, no gas leaks detected during service."

Arrived on site for buzzing noise . Found one of unit fan is louder then normal. Can tell which fan . Replaced evaporator fan. Unit is still making noise. Ordering condenser fan . No water leak detected at this time. Call to set return . ; ordrng 1 W11623099 (Condenser fan)

"Arrived on site to test unit for top rack issues, tested unit found stops broken causing top rack to fall off, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to follow up on washer that was making noise and not draining out. Replaced lid lock and tested unit. Confirmed some loud belt noise coming from bottom of unit. Replaced the belt and cam to resolve. Tested again and found noise improved. Unit passed diagnostic test. Repair completed.

Arrived on site for washer walking and jumping. On inspection found that this unit is under SP W11684122 ordering basket and another suspension set the other are blown out again. Office to reschedule once part arrives.; ordrng 4 W11217817 (Suspension)s and 1 W11172199 (Basket)

Arrived on site for not drying dishes. Upon arrival ran diagnostics and there are no saved error codes. Inspected and test heater and has correct resistance of 13 ohms. Ran diagnostic cycle and got 120 to heater. Noticed rinse aid dispenser is completely empty. Talked to customer about benefits of using rinse aid along with placement of dishes. Customer will begin using rinse aid. Unit is operating as designed. Job complete

"WMH53521HZ06 Arrived to inspect no vent. I verified the issue and could hear the relays clicking with the changing speeds, when selected. The capacitor tested fine, but spinning the blower by hand, caused the unit to work. I found the yellow wire in the compound blower connector, was not fully seated and after correcting, the issue was resolved and the unit operated as designed."

Arrived onsite for a DW with a broken adjuster. Upon arrival I found this to be true. I replace the adjuster and tested unit and found unit operating as designed.

"Arrived on site for washer not turning on, randomly falling all leds lights when not being used, and complete turning off as soon as it was on (per videos customer was able to provided of failure). Upon arrival confirmed failures and couldnt get unit to enter diagnostics at all. Replaced encoder and hmi controller and retested unit. Found washer working as designed with no leaks. Call complete"

Arrived on site for refrigerator making ice. Upon arrival confirmed issue and found ice maker had made one batch then quit. Upon further testing I found the filter had gotten clogged and water was only being let in when it was removed. Informed cust9mer of findings and recommended replacing filter. Customer is gonna buy filter and let us know if anything changes. Call complete

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new t fuse. And tested the unit and found uni5 operating as designed

"Arrived onsite for cooktop burner not working. On inspection the customer had tried to clean the cooktop and water went between the burners and leaked into the cabinets. I informed the customer that you can not poor water over or by the burner because it will leak to the bottom of the cooktop. Gave customer some maintenance tips to help,keep his cooktop going. No gas leaks detected during service."

"Arrived onsite for a for a DW that is leaking from underneath. Upon inspection I found that the leak was caused from the wash motor I am ordering the sump&motor and having office reschedule. Customer asked that I leave the unit out for her to clean up/dry the water out from behind the cabinets, to which I obliged. ; ordrng 1 W11416363 (PUMP&MOTOR)"

"Arrived on site to test unit for leaking water, tested unit found dispenser is overflowing causing water to splash around, replaced dispenser and redesigned tub rig , tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged and I plugged it in. I heard the start device click and the compressor attempted to turn on, but it hummed for approximately 5 seconds and stopped. I found the compressor is locked up and will need to be replaced. I am ordering the compressor, UV dye drier, access valve, R600 kit, NITROGEN, CNOTE-2HR JOB. Unit left unplugged and no water connections to unit. ; ordrng 1 W11635510 (Compressor kit) and 1 WPW10143759 (UV DYE DRIER) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2HR JOB) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

"Arrived on site for refrigerator needing previously diagnosed bail arm and extension. Upon arrival reconfirmed issue and installed parts, found ice maker still work8ng as designed and could now shut off as needed. Call complete"

"Arrived on site for a refrigerator that has LED lights out in the refrigerator and freezer sections. Inspected unit and work area. I did confirm the customers complaint and found the left front refrigerator light out, causing all the other lights to dim. Replaced the LED light and tested the unit. The unit began to work and operate as designed. The customer is under the year warranty from a previous repair back in December so there was no need to collect payment. Call complete."

"Arrived on site to test unit for not producing enough ice, customer denied service stated that unit is running properly,no service provided no fee collected"

Arrived on site for ui issues . Found UI changing cycles bye itself. Replaced console . No error codes stored . Unit is responding correctly. Job complete

"Arrived on site ,replaced door panel and handle . No other issues detected. No water leaks detected at this time. Job complete."

"Arrived on site to inspect range oven not heating properly. Upon further inspection, I tested the oven on bake and found the unit making a clicking noise, but the ignitor not arcing. I pulled the unit out and found the ignitor harness not connected to the ignitor. Connected the ignitor and retested and unit is operating as designed. Tested the cooktop burners and found the front left and right burners flames not adjusting from high to low simmer. Adjusted the burners and retested and all burners are operating as designed. No gas leaks detected during service, job completed."

"7/14/23 17:23: PR rspndd 7/14 FRI, Arrived on site and installed RC door provided by builder. Job complete"

Arrived on site. Replaced both damaged doors and nameplate. Job complete

"Arrived to inspect light issue. I found the unit will require the replacement LED modules as described in Technical Service Pointer #: W11606409 Rev G. Office to order modules and contact the customer to arrange return service, per customer request. SP S84638 No leaks observed during service.; ordrng 4 W11632139 (LED Module)s"

"Arrived onsite for inefficient drying and found unit operating with moderate poor airflow due to long duct, but had been thoroughly cleaned. Tested. No error codes unit is operating properly. Customer using dryer sheets which is affecting sensor function. Recommended using time dry to allow seemless use of dryer sheets. Advised customer on findings and determined unit is operating as designed."

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived on site for ongoing icemaker issues. Upon arrival test unit and icemaker is not responding. Checked voltage at icemaker and is correct. Need to replace icemaker. Replaced icemaker W11455232. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site. Found defective door panel skin,replaced panel skin."

Arrived onsite for unit leaking. Upon arrival inspected unit. Found drain pan completely frozen. Thawed and inspected. Found obstruction in tube. Cleared line and tested. Also found that unit is not level due to floor bowing . This will lead to poor draining overall. Notified customer that this must be corrected. If not corrected and leads to continued freezing a service charge will be assessed. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit intermittently shutting down and not cooling and per techlines recommendations, I removed and replaced the UI and HV controls and tested the unit. Unit is currently operating as designed and cooling properly. No water leaks observed during service, job completed."

"Arrived on site to install previously ordered parts. Installed sensor WPW10181986, and control W11620481"

Arrived onsite for unit leaking. Upon arrival inspected unit. Found cracked valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived on site for a refrigerator that wont seal on the refrigerator door gasket. Inspected unit and work area. The customer advised that they just bought this unit and are having issues with water leaking onto the floor from a gap of the up at the top left-hand corner of the refrigerator door. The customer showed me that he was able to slide in a business card up at the top corner. I attempted to adjust the hinge up at the top, right hand corner to make a better fit and was unsuccessful. I found that the center mullion was bowed, causing the issue. I called Whirlpool Techline and spoke to Brandon SR# 7736862408. He had me take several photos of the issue and advised that the center million was sticking out way too far for the gasket to properly seal. He advised that the unit would be sent up to review and to tell the customer that whirlpool would be in contact with them or myself, depending on the next steps. He advised to make no repairs at this time. Call complete."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed no leaks at this time

Arrived on site to install previously ordered parts. Replaced timer W11566735 and knob W11625516. Test unit and is operating as designed. Job complete

Arrived onsite for no power to unit. Upon arrival inspected unit. Found voltage good. Disassembled and found UI non responsive but was receiving proper voltage. Replaced console. Tested and unit is now functioning properly. Job complete

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running and unit is cooling. Notified customer to give 24-48 hours for unit to stabilize. Job complete"

"Arrived on site for walloven not turning off after cooking cycle was finished. Upon arrival confirmed failure and found f6e4 in diagnostics. Tested ui panel and found miscommunication between ui and ACU. Found ui failing and called safety team and reported findings. Was given autho to replace ui, Sr# 7736811191, W17PYD1WPL1. Found oven working as designed without failure. Call complete"

"KFXL25RYMS2 Arrived to inspect no ice production. The FC was at -1 and the RC was 34. I found the ice bin auger was jammed and after removing the mass, the issue was resolved. Operational test good, no leaks observed during service."

Arrived onsite to install a bezel upon arrival I installed the new bezel. While there the customer expressed his displeasure with the fact that the bezels came off so easily.

"Arrived on site to replace previously diagnosed sump and lower and upper spray arms, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for oven not operating. Upon arrival test unit by preheating to 350. Unit began preheating. Tried several times and unit lit every time. On final test allowed unit to heat cycle and unit is operating as designed. Cannot duplicate the issues. Job complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the middle mullion was not working properly. I confirmed the issue and found that the mullion needed adjustment. Unit is now working properly and no leaks where present at the time of service."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 4 W11632139 (Led module) from stock"

"Arrived on sit to test unit for no ice production, tested unit found ice maker stuck in mid harvest and will not complete diagnostic cycle, found no loose connections on the ice maker, replaced ice maker and tested, unit is now running as designed, advised customer that ice production should resume 24-48 hours, at this time job complete"

"Arrived on site for a refrigerator that has a torn right refrigerator door gasket and is not dispensing ice. Inspected unit and work area. Did confirm the customers complaint and replace the right hand refrigerator door gasket. Tested the ice dispenser and found that the motor and impeller were working properly, but found the left side refrigerator door popping out word when the unit was trying to dispense. Looked at the ice container and found that the pushbutton to release the ice container was jammed and would not Come out. Replaced the ice container and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite for a refrigerator that stopped cooling properly and stuff is not fully frozen in the freezer. I found the evaporator with a full frost pattern but the evaporator fan was not running with 12.3VDC to it. I replaced the fan motor and now everything is working as designed. Customer does not have water connected to the unit and the icemakers are both turned off. Call complete.

A washing machine that is flashing an F1 E3 error code. Inspected unit and work area. Ran into diagnostics and found an F3 E1 (pressure system fault) error code. I check the pressure hose for any cracks or signs of blockage. Could not find any issue with the pressure hose. Went to the control and found that the pressure hose sitting on the control was extremely loose due to the pressure hose expanding on top of the control. Cut off a small bit of the pressure hose and replaced the main control. I tested the unit and the unit began to work and operate as designed. Call complete.

Arrived on site for leaking water. Upon arrival inspected unit and do not see obvious traces of leaks. Test unit by running a normal load with deep fill. Unit filled correctly from valve and does not leak. Inspected tub with unit filled and there are no leaks.. after all test noticed a small drip of water from valve near cold coil. Need to replace valve. Replaced valve W11614513. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to inspect washer noises and not filling. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed until the spin cycle when it began to make a loud screeching noise. I tilted the unit back and found a large amount of gearcase oil on the pulley shield along with belt shavings (photo). I advised the customer of my findings and provided a photo. I removed and replaced the gearcase, cam and belt and cleaned the shield (photo) and calibrated the unit. Retested in diagnostics and the unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."

"Arrived onsite and tested unit for not heating and found only one leg of 120vac present at the outlet, explained findings to customer and signed the electrical supply disclosure waiver."