Service History 127 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78732

Kimo

Job Details: 07/27/2023

Arrived onsite for a DW that is having issues with recognizing button press. Upon inspection I found that the buttons on the ui where not responding. I replace the ui and tested the unit and found unit operating as designed

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL00

Near Spicewood, TX 78669

Kevin

Job Details: 07/27/2023

"Arrived on site and inspected microwave and found it is not heating. Uninstalled microwave and Replaced magnetron and capacitor/diode combo and it is heating again, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Manor, TX 78653

Wesley

Job Details: 07/27/2023

Arrived onsite and replaced the dented console. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Buchanan Dam, TX 78609

Maurice R

Job Details: 07/27/2023

Arrived onsite for previously diagnosed parts. Installed the front glass for the MW. There was no power tot he unit to test it. Customer will call if there is any other issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78702

Luis

Job Details: 07/27/2023

"Arrived on site. Open door indicator lit while doors closed tested all magnets passed lights powering off however door open indicator staying lit,replaced main control all doors closed light staying off."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 07/27/2023

KDTM404KPS1 GP arrived on site to install previously diagnosed and ordered part. Upon arrival I disassembled and unit and replaced the tub. Reassembled and tested and the unit is working as designed with no water leaks observed during service.

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS05

Near Spicewood, TX 78669

Kevin

Job Details: 07/27/2023

Arrived on site and found when range burners are used they make a pulsing Noise that sounds like a car horn. Took a video and sent them into tech line. Called Techline later in the day and they said this is a pressure issue. Switching a regulator over to liquid propane bypasses it. They recommended that homeowner have gas pressure inspected But I guess company at the range connector. 7736956741

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Liberty Hill, TX 78642

Lou

Job Details: 07/27/2023

"Arrived on site to inspect ice machine making a loud noise. Upon further inspection, I turned the unit on and found the reservoir dry/empty. I placed the unit in diagnostics and tested and found the water not dispensing. I checked the incoming water source and it was turned on and no kinks in the water line. I tested the valve and found it getting voltage. I removed and replaced the valve and retested and the unit is operating as designed. The noise the customer was hearing was the recirculating pump sucking in air since there was no water in the reservoir. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HV1

Near Killeen, TX 76549

Tyler

Job Details: 07/27/2023

Arrived on site for range not allowing temp regulation to work correctly on cooktop. Upon arrival confirmed issue and tested burners. Found all 4 main burners would stay on high setting no matter what it was set to. Inspected inf switch and found all four had burn marks and signs of arcing out of internal switchs. Replaced all four switchs and retested unit. Found temp regulation restored and cooktop working as designed. Call complete

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Georgetown, TX 78626

David Z

Job Details: 07/27/2023

Unit is in apt 1101. Arrived on site to diagnose refrigerator with gasket related issue. Examined unit and found the RC compartment door gasket was pulling out on the top and right side. I found the gasket wasn't seated properly in its channel. I reinstalled the gasket and made sure the ridge was fully tucked. Opened and closed the door several times and did not see gasket come out. Advised maintenance can put a little glue or silicon behind the gasket if issue repeats. Repair completed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Troy, TX 76579

Jonathan M

Job Details: 07/27/2023

Arrived on site for a dryer that has a gasket that is fraying. Inspected unit and work area. Did confirm the customers complaint and replace the door seal and adhesive. Both the customer to allow the gasket to dry for several hours prior to using the dryer. The unit is not working as design. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Elgin, TX 78621

Wesley

Job Details: 07/27/2023

Chris SR#7736959396 found compressor receiving power but not running. Overloading the start device. Bearing seizure. Ordering sealed system kit per service pointer. Office to reschedule. ; ordrng 1 W11574734 (Compressor repair kit) and 1 W10913906 (Access port) and 1 WPW10143759 (Uv drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Belton, TX 76513

Tyler

Job Details: 07/27/2023

"Arrived on site for refrigerator not making ice. Upon arrival customer was able to clarify that ice maker did work but the ice bucket had broken causing ice to fall through into the fc. Customer also stated unit would leak water from ice dispenser door separator. Confirmed air leak I separator as well as dispenser separator would take way to long to fully shut and seal correctly. Also found broken bucket due to air leak freezing cubes together in bucket and causing it not to dispense. Rescheduled customer for 08/04/23 to complete repairs. Ordering Wpw10558423 bucket, and w11423789 ice door separator. ; ordrng 1 WPW10558423 (Bucket) and 1 W11423789 (Ice door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Taylor, TX 76574

Vincent

Job Details: 07/27/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was washer not cleaning dishes. Tested unit and found a bad wash motor. Replaced the sump&motor and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS

Near Leander, TX 78641

Lou

Job Details: 07/27/2023

"Arrived on site to inspect venthood with hood not installed straight. Upon further inspection, I found the hood chimney not installed properly and a gap between the chimney and the wall approximately 1 inch. Placed my level on the front of the hood and it is level. I raised the bottom section of the chimney and found the outlet box not set in the wall (photo) causing the chimney to be forced outward (photos). I tested the unit and it is operating as designed. I contacted techline and spoke to Jonathan and advised of the complaint and my findings. Jonathan sent a text to my phone and I provided photos of the issue. Jonathan provided the SR#7736955158 and advised that the issue is an installation issue and the customer would need to contact their builder to get resolved. I advised my customer that they would need to contact their builder to have resolve the problem. Job completed"

We serviced a

WHIRLPOOL COOKTOP

Model WCG51US0D00

Near Buda, TX 78610

Joe Z

Job Details: 07/27/2023

Arrived on site for knobs failed. Upon arrival inspected unit and knobs are cracked and are not able to turn valves. Replaced knobs and test unit. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Scott

Job Details: 07/27/2023

Arrived on site for soap sticking . Ran diagnostics and found dispenser leaking rinse aid and door may be sticking . Lot of suds after two diagnostic cycles and a couple normal fill starts and drains . Ordering dispenaser . Call to set return ; ordrng 1 WPW10671905 (Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78759

Kimo

Job Details: 07/27/2023

"Arrived onsite for a refrigerator that is making a buzzing noise when the compressor is running. Upon arrival I found that the unit was buzzing loudly, I checked the compressor compartment and found that the condenser vibrating whenever the compressor kicks on. I installed the sound pads and found that the unit stopped making the buzzing noise after that. Then I adjusted the unit so that it is level. Unit is operating as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Canyon Lake, TX 78132

Andrew

Job Details: 07/27/2023

Arrived on site to test unit for doors not being even and frost building up in FC. Attempted to adjust unit with contractor present but unable to get doors to align properly. Due to doors not being able to align properly contractor cannot put cabinet panels on. Customer had Fergusons appliance verify cabinet is tweaked and unable to get doors flush and RC gasket not sealing properly. Tried multiple attempts to see if we could tweak cabinet but no success. Customer stated she has been in contact with Fergusons for replacement. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, TX 78634

Paul

Job Details: 07/27/2023

Arrived onsite for a refrigerator with a dented RC door. I verified the dent and replace the door and sealed the liner to the chassis. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Pflugerville, TX 78660

Paul

Job Details: 07/27/2023

"7/27/23 19:09: PR rspndd 7/27 THU, Arrived on site. Replaced damaged refrigerator door and nameplate. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRQA59CNKZ01

Near Pflugerville, TX 78660

Paul

Job Details: 07/27/2023

"7/27/23 18:52: PR rspndd 7/27 THU, Arrived on site. Replaced damaged freezer door. Job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Liberty Hill, TX 78642

Lou

Job Details: 07/27/2023

"Arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise which sounded like either the blower wheel or the exhaust pipe rattling. I tested the unit with a load of clothing inside and could not duplicate the noise. I disassembled the unit to find the blower wheel broken and expanding when it gets hot and causing the wheel to be off balance and rub on the wheel housing. I reassembled the unit and am ordering the blower wheel and scheduled return service for 08/04/23. No lint observed during service.; ordrng 1 WP697772 (Blower wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Pflugerville, TX 78660

Paul

Job Details: 07/27/2023

"7/27/23 18:49: PR rspndd 7/27 THU, Arrived on site. Replaced damaged doors and nameplate. Customer also showed damage to the back of the refrigerator. CS took pictures and will contact techline do document. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76504

Tyler

Job Details: 07/27/2023

"Arrived on site for washer needing previously diagnosed gearcase, suspension rods, and screws. Upon arrival reconfirmed issue and installed parts. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete"

We serviced a

WHIRLPOOL FREEZER

Model WRQA59CNKZ01

Near Pflugerville, TX 78660

Paul

Job Details: 07/27/2023

"7/27/23 18:48: PR rspndd 7/27 THU, Arrived on site. Replaced damaged doors and nameplate. Job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Marcos, TX 78666

Andrey

Job Details: 07/27/2023

"Arrived on site to test unit for not working properly, tested unit found it starting but turn of after 5 seconds and the turns back on for 5 seconds and so on, timer is not advancing and start switch is not turning dryer on all the time, replaced, timer, start switch and cut offs but unit is still exhibiting same issues, inspected motor and found it overheating and shutting off, will need new motor to fix issue, ordering part office to reschedule ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near San Marcos, TX 78666

Joe Z

Job Details: 07/27/2023

Arrived on site for not tumbling. Upon arrival test unit and motor is not energizing. Test polarity and is correct. Found thermal fuse is blown. Replaced fuse and test unit. Unit is now operating correctly. Ran vent test and unit failed for electric dryers. Advised customer that vent needs to be cleaned to allow for correct airflow. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hutto, TX 78634

Vincent

Job Details: 07/27/2023

Arrived on site for refrigerator inspected unit and work area. I performed a sealed system repair and after finishing the compressor would not come on. I re-diagnosed and found a bad HV control board. After replaced the board unit came back on and its now operating as designed. No leaks where observed during service. Job completed.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waco, TX 76710

Jonathan M

Job Details: 07/27/2023

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the machine has been working for the past week since they called in the service. They advised they didnt know if there was something that they did wrong or if there was an actual issue with the machine so they still wanted me to check it out. Ran the unit through diagnostics and did not find any stored error codes. I ran the unit for an auto test in the unit ran as designed. I checked the suspension and the suspension was good. I did ask the customer what types of clothes they were washing when the unit went off balance. They advised they were running sheets were the unit went off balance and did not finish. I did explain to the customer that off balance issues can cause the unit to shut down prematurely in the cycle. Went over the use and care guide and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near New Braunfels, TX 78130

Andrey

Job Details: 07/27/2023

"Arrived on site to replace previously diagnosed RC door, inspected door and found it in good condition, customer approved, replaced door, gaskets are sealing good, unit is now functioning as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78745

Scott

Job Details: 07/27/2023

"Arrived on site for drying performance . In talking to tenant , the issue is condensation building up in drum and on door of dryer when not in use. Dryer is heating up normally . No error codes . Will tell maintenance dept to make sure exterior vent is closing when not in use . No lint build up at this time . Job complete."

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Temple, TX 76501

Jonathan M

Job Details: 07/27/2023

Arrived on site for a microwave that is flashing an F1 E5 (microwave oven inverter error) error code. I tested the door switches and found the door switches were allowing the lights to come on and off. Tested the unit and found the error message pop up within two seconds of starting the microwave. Disassembled the unit and checked all wiring connections. Found all wiring connections good. For the text shaded advisers to replace the inverter so I did. I tested the unit again and the unit begin to heat and operate as designed. Call complete.

We serviced a

JENN-AIR COOKTOP

Model KFGC506JSS05

Near Liberty Hill, TX 78642

Gerry C

Job Details: 07/26/2023

"KFGC506JSS05 Arrived to inspect ignition issues. I found the unit had difficulties igniting several burners. I performed adjustments on the affected burners and the issues were resolved. Operational test good, no gas leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, TX 78745

Luis

Job Details: 07/26/2023

"Arrived on site for not cooling properly. Found evaporator fan not running and ice on bottom of freezer compartment,removed cover found frozen drain and lead not inserted to harness,cleared ice from drain,inserted lead fully to harness fan powered on. Turned off breaker to refrigerator to allow drain to defrost."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near New Braunfels, TX 78130

Andrew

Job Details: 07/26/2023

Arrived on site to test unit for door coming apart on top right hand corner. Found handle price broken. Office to reschedule. ; ordrng 1 W11449263 (Handle assembly) and 2 WPW10200660 (Screw)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/26/2023

"Arrived on site and found customer experienced error code 84. Two weeks ago. Set dishwasher into a diagnostic cycle and did not find any issues or any leaking. Sent a short video to KB/service management. There is no sign of water dripping underneath dishwasher. Started a normal cycle and observed it for another 20 minutes and still did not see any issues. Ask customer to monitor dishwasher further, job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Austin, TX 78704

Scott

Job Details: 07/26/2023

Arrived on site for lights being out again . Found one led mod in fresh food section and on module in FZ out . Replaced both LEDs . All lights are functioning properly. Customer also needed water filter . Filter 69.80. Collected 75.56 AUTHO A33XN4. Job complete

We serviced a

GE RANGE

Model JBS60RK1SS

Near Harker Heights, TX 76548

Tyler

Job Details: 07/26/2023

Arrived on site for range here front right burner was staying on high setting when set to low after a few minutes of running. Upon arrival confirmed complaint and found inf. Switch failing to adjust temps accurately. Replaced front right inf switch and tested burners. Found range working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Buda, TX 78610

Andrey

Job Details: 07/26/2023

"Arrived on site to test unit for gas leak, gas is on to the unit, walked into home and did not smell any gas, customer stated that they smell it when they unit the oven, tested oven glow igniter is working and safety valve is opening properly, explained to customer that this is just a little residual gas escaping but dissipates after, and unit has not gone through a initial burn off, called safety to document SR#7736911670, unit is running as designed, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Mustang Ridge, TX 78610

Andrey

Job Details: 07/26/2023

"Arrived on site to test unit for gas leak, applied bubble solution on all joints and did not find any leak but could smell gas when oven is turned on, broil and bake igniters are taking 4-5 clicks to fire, inspected igniters and found them slightly warped from heat, adjusted igniters and tested, it is now taking 1 click to ignite, customer to monitor and if issue persists then both igniters and DSI board will need to be replaced, at this time unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Niederwald, TX 78640

Andrey

Job Details: 07/26/2023

"Arrived on site to test unit for not operating properly, customer stated that it run but occasionally it makes a noise and stops, tested unit found unit running good for the first minute and then the high voltage turns off, like its over heating, recommend replacing capacitor, magnetron, diode, magnetron thermostat and cavity sensor, ordering parts, office to reschedule ; ordrng 1 W10832024 (Magnetron THRMST-FIX) and 1 W11224856 (Cavity sensor) and 1 W11552018 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78747

Matthew

Job Details: 07/26/2023

"Arrived onsite for unit not cooling. Unit in apartment 718. Upon arrival unit was unplugged. Powered unit and unit started running. Compressor is running and unit is building frost pattern. Moved unit and found water underneath unit. Notified maintenance of water under unit. Appears unit was defrosted and ice thawed and overflowed drip tray. Appears unit is having Defrost issues. Ordering control, UI and thermistor . Office to reschedule.; ordrng 1 W11650660 (Heater) and 1 W11518204 (UI) and 1 WPW10384183 (Defrost sensor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Austin, TX 78745

Matthew

Job Details: 07/26/2023

Arrived onsite for unit leaking. Upon arrival inspected unit. Customer had water turned off. Removed kick plate for inspection. Turned water supply on and unit began Leaking from inlet valve. Will need to order and replace Valve. Office to reschedule. Customer will need last appointment of the day.; ordrng 1 W11662359 (Inlet Val)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78748

Matthew

Job Details: 07/26/2023

"Arrived onsite for unit not drying dishes as well as tub and rack components molding. Upon arrival inspected unit. Found areas of the unit with mold growth and other deposits. Ran diagnostics and found no heat error. Ran test and confirmed heater not energizing. Found heater failed. Replaced heater and tested. Heater is now energizing. Customer has been diligent on maintenance but does not seem to remedy the mold growth. Instructed customer on rinse aid, vinegar wash (or dishwasher cleaner), also leaving the door open to air dry tub. Also notified customer that there may be issues with hard water. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Marble Falls, TX 78654

Maurice R

Job Details: 07/26/2023

Arrived onsite for cooktop sparking. I informed the customer that it sparks on all them when you push any of the knobs. I explained how the unit works to the customer. No gas detected during inspection.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Round Rock, TX 78681

Gerry C

Job Details: 07/26/2023

WDT710PAHZ1 GP arrived on site to inspect E2F2 error code. Inspected the unit and validated the error code. Elected to replace the ui and main control. Tested the unit and it is working as designed. No water leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Vincent

Job Details: 07/26/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer bouncing around. Tested unit and will need a new basket due to the service pointer #W11684122 If the basket does not have a QR code, replace the basket.; ordrng 1 W11172199 (Basket) and 1 W11210992 (Top panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Vincent

Job Details: 07/26/2023

"Arrived on site for washer, inspected unit and work area. Customers customers complaint was unit making noises. Tilted unit backwards and found cam had came lose. I tighten up the nut and installed new belt and actuator. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, TX 78717

Gerry C

Job Details: 07/26/2023

"WRV986FDEM01 HP GP arrived on site to inspect freezer not being cold enough. Temperature reads FC=12, condenser=86, evaporator =9. Customer states that since the compressor was replaced the refrigerator ice maker never performed as it did prior to the initial compressor going bad. Determined that the customer will need a new sealed system repair. Please allow 2 hours for sealed system repair. No water leaks observed during service.; ordrng 1 2HRS (Sealed system)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Liberty Hill, TX 78642

Lou

Job Details: 07/26/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the FC ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset the controls. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bastrop, TX 78602

Joe Z

Job Details: 07/26/2023

Arrived on site for unit not draining. Upon arrival test unit . Drain pump is receiving voltage just not operating. Need to replace pump. Replaced drain pump W10876537. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78758

Kimo

Job Details: 07/26/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new harness and surface burner and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Del Valle, TX 78617

Joe Z

Job Details: 07/26/2023

Arrived on site with 2nd man. Removed stacked unit from closet. Lowered dryer from washer. Replaced pump. Test unit and unit is operating as designed. No noise coming from unit. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Harker Heights, TX 76548

Tyler

Job Details: 07/26/2023

Arrived on site for microwave making a loud noise. Upon arrival confirmed failure and found right side of outter panel warpped and vibrating against unit when mag was turned on. Used sound pads W11113654(1x) to dampen vibration and reshaped side panel. Found noise removed and u it working as designed. Call complete ; ordrng 1 W11113654 (Sound pad)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Harker Heights, TX 76548

Tyler

Job Details: 07/26/2023

Arrived on site for upper oven door not shutting. Upon arrival confirmed failure and found upper left side of upper oven door rubbing against trim on left side of oven. Found left side trim warpped and tried to reshape panel to not rub. Found trim needs to be replaced to allow door to shut properly. Found trim also missing a screw on upper left side. Office to reschedule once availability of parts is known.; ordrng 1 W11235460 (Trim left) and 1 W11602623 (Screw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Marion, TX 78124

Andrew

Job Details: 07/26/2023

Arrived on site to test unit for not cooling properly. Found evap did not have frost beyond top two coils. Recommend evap replacement for potential restriction. Needing 2hrs and SS tech on return visit. No lock rings needed. Unit is R600a. Office to reschedule. ; ordrng 1 W11598434 (Evap) and 1 W11574734 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Buda, TX 78610

Andrey

Job Details: 07/26/2023

"Arrived on site to replace previously diagnosed UI, replaced and ran unit through diagnostics cycle, all components are running good, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Austin, TX 78717

Gerry C

Job Details: 07/26/2023

WRX988SIBM03 GP arrived on site to inspect refrigerator ice maker and interior lights not working. Temperatures in the unit read FC=-4 RC=37 well within operating range. Found that the lights in the RC and FC were not on. Customer stated they have had this problem since last repair. Customer also mentioned ice buildup in FC. Removed the top panel in the RC and found the harness wires for the lights and ice maker were unplugged. Plugged them in and tested and the unit is working as designed with no leaks observed. Checked FC and found the customer had items blocking the door from closing all the way. Advised them against it.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Waco, TX 76712

Jonathan M

Job Details: 07/26/2023

"Arrived on site for a refrigerator that has lights out in the refrigerator section. Inspected unit and work area. Found the side, lights flickering but the top lights solid. Replaced one of the modules on the left side wall and found the unit eliminating and working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Andice, TX 78628

Lou

Job Details: 07/26/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed the replaced the compressor, UV dye drier, access valve and evaporator and vacuumed the system. Pressures held good. I installed 68g of R600 refrigerant and monitored the unit. Unit is beginning to cool and has a good frost pattern on the evaporator. No water leaks observed during service, job completed. Vacant home and no one available to sign for receipt."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Leander, TX 78641

Maurice R

Job Details: 07/26/2023

Arrived onsite for burner not igniting properly. On inspection the left front burn took several seconds to ignite. Adjust the burner to ignite on the right side of the burner. The burner now ignites in 1 to 2 seconds. The unit is operating as designed and no gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Belton, TX 76513

Jonathan M

Job Details: 07/26/2023

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised they had the unit unplugged by the week and a half ago since the unit wasnt cooling properly. Found the temperatures in both sides at room temperature. The customer had this unit in the garage. Found the compressor kick on and pull proper amperage. Did advise the customer that because she didnt leave the unit in a field state, there would not be a whole lot that I would be able to check on this unit at this time. Spoke to CS and was advised to reschedule the customer to 7/28 for diagnosis. We advised the customer to keep the unit plugged in until then, so we can figure out whats going on with the unit.; ordrng 1 W11546690 (Control) and 1 WPW10384183 (Thermistor)"

We serviced a

JENN-AIR ICE MACHINE

Model JUIFX15HX00

Near Austin, TX 78737

Luis

Job Details: 07/26/2023

"Arrived on site. Found water not drain from external drain pump,diagnosed defective pump,replaced pump ran water through pump water draining correctly"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78750

Paul

Job Details: 07/26/2023

Arrived onsite for a dishwasher that is non responsive. I found the issue was the normal button was not functioning again. I found the voltage at 120VAC and I checked the polarity. I reseated the console molex in the control and the normal button started working again. I changed the control and tested the unit. All is functioning as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Georgetown, TX 78626

David Z

Job Details: 07/26/2023

"Arrived on site to follow up on washer that was throwing ERR and not properly running cycles. I removed the lid and replaced the pressure switch. As I was replacing the console and control, I found the cabinet of the unit is rusting out on the bottom left. I found rust on cabinet and also on lid. The rust on the bottom left of the cabinet is going to cause the unit to crumple when it gets worse, and likely result in the basket banging around/failing. Found the source of the water and rust to be a leaking housing on the top of the box. This was not noticeable until the unit was pulled out and disassembled. Attached pictures. Contacted claims to request autho, due to cost of repair being incredibly high due to needing 2 technicians, new cabinet and lid, and electronics to fully resolve. Ordering necessary parts and requesting autho to proceed.; ordrng 1 W11352996 (Cabinet) and 4 W10888529 (Leveling Feet)s and 1 W11524103 (Housing) and 1 WPW10460693 (Lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78754

Vincent

Job Details: 07/26/2023

"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was leaking water and not cooling properly. I found that the defrost drain is clogged and will need to be fully defrosted by tenant. I will also return with Technical Service Pointer #: W10916291A parts to be installed. There was leaks observed during service. Reschedule for 08/02/23.; ordrng 1 W10916494 (Service kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308HPS00

Near Georgetown, TX 78628

Lou

Job Details: 07/26/2023

"Arrived on site to inspect ice machine not making good ice. Upon further inspection, the customer advised they had another company service the unit and was to,d the unit needed an evaporator. Upon my arrival, the customer said the unit had been on for approximately 45 mins. I found frost on the evaporator and the fill tube filling the reservoir but the flow of water from the fill tube was very slow (photo). I removed and replaced the valve and retested and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Austin, TX 78759

Kimo

Job Details: 07/26/2023

Arrived onsite for a refrigerator with LEDs out in both sections. Upon arrival I found this to be true. I followed Special Project #: S84638 and replaced all led models and found unit operating as designed.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Austin, TX 78752

Kimo

Job Details: 07/26/2023

"Arrived onsite to replace the front glass on a rang oven but the new one was damaged in box, I am ordering another front glass and having the office reschedule return. ; ordrng 1 WPW10634271 (GLASS-DOOR)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Austin, TX 78724

Matthew

Job Details: 07/26/2023

Arrived onsite for unit not powering on. Upon arrival inspected unit. Found no supply voltage. Inspected and found switch controlling voltage was off. Flipped switch and unit powered on. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Smithville, TX 78957

Joe Z

Job Details: 07/26/2023

Arrived on site for leaking during rinse cycle. Upon arrival removed lid top. Found sock blocking water flow on tub ring. Removed sock test unit on force rinse. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78744

Joe Z

Job Details: 07/26/2023

"Arrived on site for blower not operating correctly. Upon arrival,test unit and blower is operating, just not venting. Lowered unit from cabinet and found damper is not installed correct. Reinstalled damper and test unit. Unit is now operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Nolanville, TX 76559

Tyler

Job Details: 07/26/2023

Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed failure and installed ice maker. Found unit automatically running as designed once power was restored. No leaks present. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Marble Falls, TX 78654

Maurice R

Job Details: 07/26/2023

"Arrived onsite for previously diagnosed parts. Installed the new freezer bin, tested it, the freezer shuts correctly and makes a good seal. No water detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near New Braunfels, TX 78130

Andrew

Job Details: 07/26/2023

"Arrived on site to test unit for no ice production. Found ice maker not responding. Found no signs of damaged door harness. Replaced faulty icemaker, unit completed harvest with no issues. Unit filled properly. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Pflugerville, TX 78660

Vincent

Job Details: 07/26/2023

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was oven door would not close all the way. Inspected and confirmed the issue and found that the receivers and hinges needed to be replaced. I replaced parts needed and tested. Unit is now operating as designed. Job completed."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Bastrop, TX 78602

Joe Z

Job Details: 07/26/2023

Arrived on site for motor making humming sound. Upon arrival test unit and motor just hums. Found that turning drum by hand allows motor to operate. Need to replace motor. Replaced motor W11364931. Test unit and is operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near Austin, TX 78746

Kimo

Job Details: 07/26/2023

Arrived onsite for a DW that will not wash dishes on the top rack upstairs in I found F6e1 (low or not water in unit)code stored upstairs inspection I found that the water flow was very weak. I adjusted the water flow by turning up the water at the water inlet valve under the sink and tested the unit and found the unit operating as directed no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Pflugerville, TX 78660

Vincent

Job Details: 07/26/2023

Arrived on site to install parts. I advised the office to inform maintenance or tenants to defrost the refrigerator for 32 hrs and allow 24hrs to cool. No leaks where observed during service. ; ordrng 1 W10916494 (Service kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Austin, TX 78704

Matthew

Job Details: 07/26/2023

"Arrived onsite for inspection with clear door to identify source of leak. Ran diagnostics and found stored error code 6/1, 8/1, 3/4(not listed). Ran test and lower spray arm is free spinning but upper spray arm has low flow and not turning properly. Looks to be either a broken upper spray arm or a weak motor. Returning with spray arms. Customer requesting first call on Aug. 2nd. First call of the day. ; ordrng 1 WPW10448645 (Upper spray arm) and 1 WPW10327455 (Third level) and 1 W10622462 (Tall zone manifold)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Harker Heights, TX 76548

Tyler

Job Details: 07/26/2023

"Arrived on site for refrigerator not making ice/not cooling properly. Upon arrival confirmed complaint and found temps in fc at 39 degrees. Found amp draw to compressor at 0.5 amps as well as no heat transference from condenser coil or drier but compressor was over heated. Inspected evap coil and found very little moister/ice build up on 10% of the coil while te rest of dryer and warm. Informed customer of sealed system failure and will need office to reschedule once availability of parts is known. Ordering W11580057 compressor, W11546692 evap coil, WPW10143759 uv drier, W10913906 access valve. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap coil) and 1 R600 (R600) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78717

Gerry C

Job Details: 07/26/2023

"KDFM404KPS0 GP arrived on site to inspect dishwasher stuck in cycle of turning on and off. Inspected the unit and found the following error codes F8E4 (float switch open/overfill) F10E2 (vent wax motor) F8E2 (fill valve electrical problem). Found the drip pan not mounted and found water inside of the overflow, drain loop placed just at the bottom of the sink. Based on the color of the water its possible that the sink has been back flowing into the dishwasher. No mounting screws were found upon arrival. Unit was also not properly leveled. Corrected these issues and tested the unit and its is operating as designed with no water leaks observed during service."

We serviced a

JENN-AIR RANGE

Model JDS1750EP0

Near New Braunfels, TX 78132

Andrew

Job Details: 07/26/2023

Arrived on site to test unit for buttons not working on console. Found the 4 and 7 were not responding properly. Ran diagnostics with no issues. No stored error codes. Recommend console and display replacement. Needing autho and office to reschedule. ; ordrng 1 W10803488 (Control) and 1 W11179272 (Display)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Rogers, TX 76569

Jonathan M

Job Details: 07/26/2023

"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Ran unit through diagnostics and found that the water would fill inside the unit, but would not actually recirculate. Went to remove the wash motor and found that evidence of water leaking from the heater. Got authorization for both the washer motor and heater replacement. Replaced both parts and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Andice, TX 78628

Lou

Job Details: 07/26/2023

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the cuetomer is not using rinse aid (photo). I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. While testing, I checked amp draw to the components of the unit and found the element is providing 7-9amps during wash and drying cycles during diagnostics (photo). Once testing was complete, I demonstrated to my customer that the element is heating by pouring some water onto the element and it sizzled and produced steam. I contacted techline and spoke to Jonathan and advised of the complaint and my findings. Jonathan recommended advising the customer of rinse aid and use and care and provided SR#7736945709. I made recommendations for use and care, as well as, detergent and rinse aid use to my customer. Unit is operating as designed. No repairs needed at this time and no water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/26/2023

"Arrived on site and found customer experience sparking from infinite switch. Found left rear infinite switch has burned out no other issues. Replaced it and all burners are working properly. If cooktop hot light on control board does not go away on its own will need to bring back remaining three infinite switches and control board, job complete 7736889031"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78726

Paul

Job Details: 07/26/2023

Arrived onsite for a washer with temperature issues. I found the machine water hoses connected correctly per code but the customers supply lines were backwards. I switched the hoses at the machine and the machine is working as designed now. There were no water leaks present at the time of service. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, TX 78628

Lou

Job Details: 07/26/2023

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the noise is coming from inside the unit and will happen when opening the RC doors. I placed the unit in diagnostics and tested the damper in test 3 and immediately the unit began to make the noise and the customer identified the noise as the same one theyve been hearing. I advised the customer that its the damper and described the dampers functions. I tested the unit in diagnostics and found no further issues. I am ordering the damper and scheduled return service for 08/02/23. No water leaks observed during service.; schdld next appmnt for 8/2 WED !"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS3

Near Seguin, TX 78155

Andrew

Job Details: 07/26/2023

Arrived on site to test unit for leaking. Found whole unit leaning forward and left side down about 1/2. Leveled unit and ran diagnostics with no issues. No leaks detected. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Austin, TX 78737

Kevin

Job Details: 07/26/2023

Arrived on site and customers actual experience is water leaking on floor and breaker tripped. My name stole dishwasher to observe it while running and found water is leaking from motor assembly it pours on the ground too quickly to see Exactly where Ill just bring back entire motor assembly. Also sound blanket is missing well bring that back as well.; ordrng 1 W11416363 (Sump and motor) and 1 W11553445 (Sound blanket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Seguin, TX 78155

Andrew

Job Details: 07/26/2023

Arrived on site to test unit for RC getting too cold and freezing items. Found thermistor by damper not connected. Secured connection and unit completed all functions in diagnostics. Advised customer to monitor and if issue persists recommend damper and thermistor replacement. No leaks detected. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, TX 78750

Paul

Job Details: 07/26/2023

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the third rack nuts and the caps. I tested the machine and there were no water leaks present at the time of service. Call complete.; ordrng 1 W11573757 (Tub plug) and 1 C-note (Parts is to be given to MS to mail to the customer)

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Leander, TX 78645

Maurice R

Job Details: 07/26/2023

"Arrived onsite for oven making a load noise in convection mode. When the temperature hit 425? the noise appeared. Installed new motor and heated the unit to 425? the noise was not there until I open and closed the door. Order the convection fan cover and another motor. The unit could not be worked on in the upper oven because of the heat. The blade in the oven needs to be replaced for it is tested due to how long it takes to,cool the oven down to safely working on the convection fan in the oven. ; ordrng 1 W10860984 (Fan motor) and 1 W11234761 (Convection fan cover)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MB0

Near Waco, TX 76705

Jonathan M

Job Details: 07/26/2023

"Arrived on site for a range that is not heating inside the oven. Inspected unit and work area. Did confirm the customers complaint and found that the igniter would glow, but that the gas valve was never turned on. Check the amp draw off of the igniter, and found it week. Replaced the glow igniter and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Waco, TX 76707

Jonathan M

Job Details: 07/26/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the defrost heater in Thermistor and tested the unit. Im gonna begin to work and operate as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Austin, TX 78703

Scott

Job Details: 07/26/2023

"Arrived on site for ice machine shutting off and turning on bye itself . Ran diagnostics,unit powered off . Removed unit from cabinet and found power cord was pinched under unit and has sever pinches . Replaced external pump with cord . Ran diagnostics all checked normal. No water leaks detected at this time. Called safety . Same reference number 7736886683. Job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS00

Near Spicewood, TX 78669

Luis

Job Details: 07/26/2023

"Arrived on site for not making ice. Ran diagnostics diagnosed a defective recirculating pump replaced pump ran diagnostics all test passed good water flow,water circulating over plate compressor powered on good frost formation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Bee Cave, TX 78738

Luis

Job Details: 07/26/2023

"#0711Arrived on site for temperature issues. Per customer food would freeze with setting at 34 and if setting increased to 37 temp reading on customers thermometer reading 50. Ran diagnostics thermistors passed,checked average temp reading at 35 changed defrost setting to basic advised customer if they want to measure actual temp reading to check water temp with a glass placed in fresh food section after 24 hrs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76501

Jonathan M

Job Details: 07/26/2023

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. But the unit had been unplugged. The customer advised that he unplug the unit on Sunday morning because the unit had stopped cooling on Thursday and it continue to climb and spoiled his food. He unplugged it because he didnt see a point in keeping the unit plugged in. Found the compressor and evaporator fans kick on immediately as unplug the Internet. Took a nap draw after compressor and found pulling .925 A. I checked resistance through the heater and found the heater within range. Spoke to JC and was advised that because the unit was unplugged, we could not determine if there was an issue with a Control or if it was a defrost issue. He also advised that it may have caused a small leak at the evaporator the first time that the unit frosted up. I was advised to have the customer keep the unit plugged in and reschedule the customer to 7/31; schdld next appmnt for 7/31 MON PM"