Service History 124 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Temple, TX 76502

Jonathan M

Job Details: 08/02/2023

"John site for a washing machine that is not completing cycles. Inspected unit and work area. Ran unit through diagnostics and found an F7E1 (motor unable to reach target rpm) error code. I tested the unit and a high speed spin and heard the motor turning without the basket. Checked underneath the washer and found some thing had punctured the shield, causing the motor to grind and lose the piece that holds the belt. Down the belt and cam completely worn down. Ordering all pertinent parts and I am rescheduling the customer to 8/8. ; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11409708 (Shield) and 1 W11026785 (Motor)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Pflugerville, TX 78660

Vincent

Job Details: 08/02/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was the ui not responding. They cycled the power and then they where able to make it start working again. I entered diagnostics and retrieved error codes F6E3 F6E2 F2E1. Im ordering a new UI to fix the issue. Office to schedule when parts have arrived. No leaks where observed during service.; ordrng 1 W11115285 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Waco, TX 76710

Jonathan M

Job Details: 08/02/2023

Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Found water sitting at the bottom of the unit. Checked the drain pump for resistance and found proper resistance at the drain pump. Checked resistance from the control to the drain pump and found open. Went ahead and replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Dripping Springs, TX 78620

Scott

Job Details: 08/01/2023

"Arrived on site for fridge leaking . Found leaking from filter head . Filter wasnt fully inserted in head . Instructed on filter replacement . Customer is still having issues with vibration noise . Ordering sound pads, perma gum , shims ,evap motor . Call to set return ; ordrng 2 Fridgecabnietshimss and 8 Soundpadss and 1 Permagum and 1 W11024089 (Evap fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

"Arrived on site for previously diagnosed parts. Installed the ice bin chute and the dispenser door. Tested the unit, it dispensed ice and water. Told the customer to call if there was in other issues. No water detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near San Marcos, TX 78666

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for not cooling, tested unit found both compartments in room temperature, frost on evaporator, removed compressor cover and found compressor running extremely hot, unit has a failed sealed system, will need to replace compressor, access valve, dye drier and potentially evaporator and pre cooler if leaks are found in there ordering all necessary parts for repair office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 W11644054 (Pre cooler) and 1 W11546692 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78626

David Z

Job Details: 08/01/2023

Arrived on site to diagnose oven that inspector said was too hot. Performed a calibration on the unit and found it averaging at 343 degrees. Customer did not want to adjust calibration at this time. Advised on proper way to measure temps. Unit working as designed. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near New Braunfels, TX 78132

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for noise, tested unit activated all fans and moving parts but could not mimic any noise that the customer was describing, unit is cooling good and no signs of frost buildup, FC ice maker is making a ticking noise when running a harvest cycle and that is how it operates, advised customer to monitor unit and if the noise returns take videos so the issue can be pin pointed, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Austin, TX 78704

Joe Z

Job Details: 08/01/2023

"Arrived on site for leaves clothes soaking wet. Upon arrival, ran diagnostics and got error codes F5-E3 unlock failure , F0-E1 old in drum during cleaning cycle,F0-E2 over suds and F5-E2 lock failure. Ran a test cycle and found suds in unit. Inspected dispenser and found lots of detergent residue. Inspected/ test drain and is good and filter is clear and free. Unit is operas as designed. Recommend that customer cleans washer with afresh once a month and to use less detergent. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78744

Joe Z

Job Details: 08/01/2023

Arrived on site for gas smell. Upon arrival inspected area. Supply gas is on. Confirmed with electronic sniffer there is no leaks when unit is not operating. Customer states that cooktop is ok but sometimes notices smell of gas from oven when cooking. Preheat oven to 350. Unit preheats and operates correctly with no unburdened gas detected. Contacted SAFTEY team. Spoke to member about not finding a leak. Sr # 7736955548 . No leaks present at this time job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Taylor, TX 76574

Gerry C

Job Details: 08/01/2023

MVWB765FW0 GP arrived on site to inspect washer making grinding noise and not powering on. Tested spin cycle and the unit was slow to pick up speed. Fast agitate and there was a grinding noise. Checked the gearcase and found oil on gearcase and rotor. Rotor teeth were damaged. Ordering part for return service. Office to schedule return service. ; ordrng 1 W10754161 (Rotor) and 1 PartAutho (Part Autho)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Round Rock, TX 78681

Paul

Job Details: 08/01/2023

Arrived onsite for a washer to replace the previous diagnosed parts. I verified the gear case was leaking oil. I replaced the gear case. I also replace the shift actuator because it was saturated in oil. I replaced the cam for the same reason and the teeth were chewed up. The customer stated the suspension and hub were replaced by another company and I found them both in good condition. I calibrated the machine and ran the auto diagnostics cycle and high speed spin. The machine is working as designed. I lowered the leveling feet all the way then leveled the machine. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, TX 78701

Luis

Job Details: 08/01/2023

"Arrived on site for not dispensing ice. Tested ice dispenser motor not rotating,unable to force rotation diagnosed unit will need augermotor; ordrng 1 W11671282 (Auger motor) and 1 WPW10169511 (Coupling)"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Taylor, TX 76574

Gerry C

Job Details: 08/01/2023

WED92HEFC0 GP arrived on site to inspect dryer not turning on. Inspected the unit and found the thermal fuse had gone out. Replaced it and tested the unit with no change. Checked the voltage on the control board and found the relay had burned out. Replaced the control board and tested the unit. Operational test successful. Cleaned lint that was found during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Taylor, TX 76574

Gerry C

Job Details: 08/01/2023

"WDTA50SAKZ0 GP arrived on site to inspect dishwasher not working and H2O code. Placed unit into diagnostics and found F8E1, F2E1,FAE2 error codes and cleared for testing. Found kinked hose connected to the flow meter from the valve. Unkinked the hose and watched the flow meter spin slower that usual and the unit threw the H2O code. Checked water flow from water line and found it was good. Replaced the valve and tested and the unit operated as designed with no errors. No water leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Canyon Lake, TX 78130

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for not spinning, tested unit found shorted fuse, replaced fuse from truck stock W10909685 and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, TX 78724

Vincent

Job Details: 08/01/2023

Arrived on site to install icemaker. Tested and its now operating as designed. No leaks where observed during service. Job completed.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Clifton, TX 76634

Jonathan M

Job Details: 08/01/2023

Arrived on site to install previously diagnose depart. Inspected unit and work area. Replaced the right hand side refrigerator door and tested the unit. The unit began to seal and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near New Braunfels, TX 78130

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for no ice production and water not dispensing, tested unit found valve activating it no water flow, inspected water line and found water valve is closed, opened valve and all functions returned to normal, unit is functioning as designed job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

"Arrived onsite for MW making a noise. On inspection could here the issue after 1 minute of cook time. The unit was making a clicking noise, I looked at the diode and it looked like it had gotten over heated a few times by the coloration of the diode. Replaced the diode and told the customer to use it and see if the noise comes back. We ran it for 20 miles and no noise. Informed the customer to call if it comes back."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Jarrell, TX 76537

David Z

Job Details: 08/01/2023

Arrived on site to diagnose washer making a buzzing sound and not running. Tested unit and confirmed buzzing coming from drain pump area. Found drain pump locked up and not spinning. Replaced drain pump and tested. Verified all working as designed. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near New Braunfels, TX 78130

Andrew

Job Details: 08/01/2023

Arrived on site and replaced previously diagnosed fill tube. Applied permagum around tube entering cabinet. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near San Marcos, TX 78666

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for water leak, customer stated its intermittent usually on bigger loads, ran full diagnostics and did not find any leak, noticed from one of the customer photos that the washer was way over loaded, customer states that theses are the usual load size they make, advised customer on proper loading procedures, advise customer not to exceed load size more then 50% of basket capacity, possibility that large loads are responsible for the leak customer was experiencing advised customer to monitor and if issues continue to call us back, at this time job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Mustang Ridge, TX 78610

Kevin

Job Details: 08/01/2023

Arrived on site and inspected range and found customer is experiencing F1E1 for control board failure. Inspected control board and did not see any issues. A new control board will be needed to correct issue; ordrng 1 W11620481 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Liberty Hill, TX 78642

Lou

Job Details: 08/01/2023

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise theyre hearing is the same loud humming noise as previous attempted repairs. I placed the unit in diagnostics and tested the compressor in test 5. In max speed, the unit began to make a loud humming noise that the customer described and recognized. I pulled the unit out onto my floor protector and removed the back panel to expose the compressor. When I moved the compressor or any of the tubing near the compressor, the humming noise got quieter. I adjusted the tubing and using some zipties, I tied the tubing to where it would hold in place and the humming noise got much quieter. I repositioned some mastic from previous repair as seen in the photo taken in SDQuickpic. Also sealed the drain tube at the back of the unit with manufacturer approved silicone. Placed the unit back in its spot and leveled the unit. Retested and the unit continues to be quiet and is operating as designed to the customers approval. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Belton, TX 76513

Tyler

Job Details: 08/01/2023

"Arrived on site for washer not filling/rinsing cloths properly. Upon arrival found no errors. After further testing I found unit filling as designed but unit wasnt agitating properly or getting soap removed from clothing. Tried replacing control but found the same results. Called techline and reported findings (Dereck sr#7736989268). Rescheduled customer for 08/07/23 to complete repairs. Ordering W11195971 stator, W10754448 clutch, W10734521 slider, W11260238 rotor, W11568984 lower harness; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11568984 (Lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Manor, TX 78653

Wesley

Job Details: 08/01/2023

Arrived onsite for failure to produce ice. Found icemaker harvest motor failure. Replaced icemaker. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Austin, TX 78702

Luis

Job Details: 08/01/2023

"Arrived on site. Replaced defective compressor and drier per tech support vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,adjusted unit no odd noise from unit unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Hewitt, TX 76643

Jonathan M

Job Details: 08/01/2023

"Arrived on site for a refrigerator that has a torn gasket. Inspected unit and work area. Confirmed the customers complaint and went to replace the gasket. Found that the gasket was tearing when I was trying to get the gasket on the door, it tore due to issues getting the gasket on the door. I am ordering a new door and nameplate. The office will need return date due to an out of stock and PSP item. ; ordrng 1 LW10912118 (RC door) and 1 W11223753 (Nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Austin, TX 78757

Wesley

Job Details: 08/01/2023

Arrived onsite and found unit is freezing everything in the fridge. 34f at time of service set to 43f. Replaced the thermistor harness and the ui. Programmed properly and advised customer to observe for proper operation. All else checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Kyle, TX 78640

Kevin

Job Details: 08/01/2023

"Arrived on site and replaced lid latch diagnosed by previous technician. After replacement washer will now complete a diagnostic cycle, job complete"

We serviced a

WHIRLPOOL DRYER

Model LER7648PT0

Near Elgin, TX 78621

Matthew

Job Details: 08/01/2023

Arrived onsite for unit not starting. Upon arrival inspected unit. Found failed door switch. Replace switch and tested. Found unit not starting. Can hear timer advancing . Ordering start switch and timer. Office to reschedule and will need AUTHO. ; ordrng 1 WP3398095 (Start switch) and 1 WP3979618 (Timer) and 1 NeedsAUTHO (Needs AUTHO)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near New Braunfels, TX 78130

Andrew

Job Details: 08/01/2023

"Arrived on site and replaced previously diagnose run cap, belt and cam. Replaced control as a precautionary. Ran diagnostics with no issues. Unit now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Manor, TX 78653

Matthew

Job Details: 08/01/2023

Arrived onsite to replace faulty parts. Replaced weak suspension and harness. Also raised legs. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS11

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

"Arrived onsite for oven not heating properly. On inspection turn the oven on to 350?. The oven only reached 125? in a 10 minutes. I turn the broil on and it only went to 135? in 10 minutes. I pulled unit out installed the control board, when power was restored the ui never turn on. I pulled back out and found that there was no voltage on L1 and L2 had 122vac. I showed the customer what was going on with the unit. The outlet had to moved so the oven would fit. They spliced a out in and mounted it in the right upper corner. They cut L slot for the neutral when they did not did E was no plate to cover the exposed wires in the original outlet. This not a safe way of connecting the oven. Took plenty of pics of the situation. Customer is going to contact the builder to fix the issue."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

Arrived onsite for refrigerator leaking water from icemaker. There is a service bulletin on the icemaker leaking onto the shelf below. On inspection found ice buildup from the icemaker on the shelf below the icemaker. Bulletin says to check the fill tube and if good replace icemaker. The fill tube was good so I replaced the icemaker and called for water. The icemaker filled with water from the service test 45. No more water leaking from the unit.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Georgetown, TX 78628

David Z

Job Details: 08/01/2023

"Arrived on site to diagnose range that was popping breaker. Found breaker was a GFCI. Unit popped breaker on first usage. I tested the unit and it popped the breaker within 30 seconds. When I tried to reset it, the breaker would not reset. Had to wait and disconnect control. Measured Amp and voltages. Amp draw never exceeded 16.3, on a 30 Amp breaker. Voltages and polarity are good, voltage at 122. After resetting the breaker again I was able to get unit to fully preheat in a bake and broil, and breaker stopped tripping. Filled out voltage sheet and advised customer on contacting builder if issue repeats, since all is working properly at this time. Could not get breaker to fail again. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Granger, TX 76530

Gerry C

Job Details: 08/01/2023

WRX986SIHZ00 GP arrived on site to inspect freezer not freezing good enough. FC temp = 2. Customer states they considered canceling service because the freezer started working properly but still wanted to get it checked out. Found the unit in defrost cycle upon arrival. No water leaks observed during service. Warranty applied.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78728

Wesley

Job Details: 08/01/2023

Arrived onsite and found unit operating with blown fuse and burnt filter board. Blew new fuse upon plug in. Ordering interlocks and switches to repair. Returning with fuse and filter board. ; ordrng 1 W10138793 (Fuse) and 1 W11551761 (Interlock lower) and 1 W11551558 (Interlock upper)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Andice, TX 78628

Lou

Job Details: 08/01/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the back lower cover and blower bracket being badly damaged and causing vibration to the unit, I removed and replaced both parts along with the foam insulator and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WFG550S0LZ4

Near Liberty Hill, TX 78642

Lou

Job Details: 08/01/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the front burner valve knob stem being broken, I removed and replaced the knob and tested, as did the customer, and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HW5

Near San Marcos, TX 78666

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for not operating properly, customer stated that the oven started to spark and smoke came out and would not get any power after it, tested unit found bake element has shorted causing it to break and arc out in the oven, taking out the control as well, will need to replace bake element, control and fuse, called safety to report my findings got authorization to continue with repair sam SR # thats on file ,Ordering parts office to reschedule ; ordrng 1 W11546066 (Control) and 1 WP3196548 (Thermal fuse)"

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Austin, TX 78751

Joe Z

Job Details: 08/01/2023

Arrived on site for not powering on. Upon arrival test polarity and is good. Test panel and is not responding. Removed console to test control. Fascia is receiving correct voltage from control. Need to replace ui panel. Replaced panel W11413567. Test unit and is operating as des. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdhz07

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

Arrived onsite for previously diagnosed parts. Installed the new fc gasket and made sure that it fit without any air gaps. No air gaps were detected during inspection. Freezer is sealing up now. Had to remove excess foam off the freezer door to make the gasket seal properly. Unit operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Seguin, TX 78155

Andrew

Job Details: 08/01/2023

Arrived on site to test unit for getting too hot. Unable to fully test unit as I had to be out of the home by 4. Rescheduled for 08-08. Recommend 2hrs on return visit. ; ordrng 1 WPW10535778 (Door gasket) and 1 W11025151 (Insulation)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Braunfels, TX 78132

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for no ice production tested unit found RC evaporator completely frozen over and RC evaporator damper is completely frozen over and RC evaporator not defrosting properly, ice maker has a timed ice error but could be related to insufficient cooling in the RC, recommend replacing RC evaporator fan harness and support, user interface, control HV and main control, damper and ice maker, will require 2 hours on next visit, advised customer to defrost unit 24-48 before our next visit office to reschedule ; ordrng 1 W10830278 (Power supply board) and 1 W10843055 (Control) and 1 W10830288 (LED supply board) and 1 W11087438 (Evaporator fan harness) and 1 WPW10389152 (Fan support) and 1 WPW10248595 (Damper control) and 1 W11387386 (User interface) and 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

"Arrived onsite for dishwasher with no power. On inspection there was power, checked the unit at the terminal block no power. Checked voltage at the outlet no power, went to the breaker box and the was not tripped. I reset the breaker, no change still no power. Informed the customer that the unit has no voltage going to it. Had the customer sign the waiver."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78737

Scott

Job Details: 08/01/2023

"Arrived on site ,replaced ice maker . Did power reset ,ran harvest and fill tests . All checked normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Georgetown, TX 78626

David Z

Job Details: 08/01/2023

Arrived on site to diagnose oven that was not heating. Examined unit and found igniter failed ans giving off no heat or glow. Replaced igniter and verified proper function. Repair completed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78727

Wesley

Job Details: 08/01/2023

Arrived onsite and found unit cutoff shorted. Advised customer on having duct cleaned. Replaced cutoff kit. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS

Near Andice, TX 78628

David Z

Job Details: 08/01/2023

Arrived on site to diagnose our dishwasher with damage. Found outer door panel only had a bend in it from transport. Replaced outer door panel and verified proper fitment. Repair completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Leander, TX 78641

Lou

Job Details: 08/01/2023

"Arrived on site to inspect dishwasher not operating. Upon further inspection, the customer advised that the heater is not working. I placed the unit in diagnostics showing error code F7E1-incoming water temp less than 84 degrees/element. I cleared the code and continued with testing. While testing I placed my multimeter on the black wire at the junction box and tested amp draw to the element and got zero amps. I removed the outer door panel and tested the ohms readings to the element and got an open reading. I am ordering the element and scheduled return service for 08/07/23. No water leaks observed during service.; ordrng 1 W10518394 (Heater)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Austin, TX 78732

Paul

Job Details: 08/01/2023

Arrived onsite for a wall oven with the heater in the microwave hanging down. I found the porcelain support had broken. I was unable to pull the oven out. It will come forward between 2-3 inches and gets stuck. I showed the customer the install instructions and measurements. I also explained the the bottom of the cabinet needs to be solid wood where the entire hole in the cabinet is sealed for proper air flow. The customer is contacting the cabinet guy/installer. Office to RS.; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Lakeway, TX 78738

Kevin

Job Details: 08/01/2023

Arrived on site and found noise customer is referring to is valve activation when refilling icemaker. This noise is normal and cant be changed. Documented with techline 7736991677

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78745

Scott

Job Details: 08/01/2023

Arrived on site for washer not draining . Found drain pump harness broken at pump motor . Repaired harness connection with harness sent with prescreened parts . Ran diagnostics. All checked normal. No water leaks detected at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near China Spring, TX 76633

Jonathan M

Job Details: 08/01/2023

Arrived on site for a dishwasher that wont wash dishes. Inspected unit and work area. Did confirm the customers complain and found an F4 E3 (wash motor not running) error code. Ran the unit through diagnostic testing and found that the wash motor would not re-circulate the water. I replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Manor, TX 78653

Vincent

Job Details: 08/01/2023

"arrived on site for washer, inspected unit and work area. Customers complaint was PF ERROR CODE. Entered diagnostics and only retrieved error code F5E2. Gained access to the control and UI and replaced both. While replacing the control we found the steam vent unhooked from the tub causing rust and maybe moisture in the control. Tested the washer and unit is now operating as designed. No leaks where present at the time of service. Job completed."

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near New Braunfels, TX 78130

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for no Ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker and tested it cycled and filled with water, advised customer to monitor and ice production will resume 24-48 job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Elgin, TX 78621

Matthew

Job Details: 08/01/2023

Arrived onsite to replace motor and capacitor. Replaced parts and tested. Unit is functioning properly. Job complete

We serviced a

KITCHENAID RANGE

Model KFGG504KPS3

Near Clifton, TX 76634

Jonathan M

Job Details: 08/01/2023

Arrived on site for a cooktop. That is not igniting the front left burner. Inspected unit and work area. Removed the cooktop and checked all connections. Found the left front burner igniter barely connected onto the spark module. Connected the fitting and reassembled the unit. Tested the unit and the unit began to work and operate as designed. the customer also requested if there was any way to reduce the burner flame sizes. Used a flat head screwdriver to fix the flame heights of all burners. The unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78758

Paul

Job Details: 08/01/2023

Arrived onsite for a refrigerator making a loud motor grinding noise. The customer had a video of the RC fan making the noise. I explained that the noise was from it hitting ice. When I arrived the unit sounded normal. I ran the fan and it sounded normal. I found the RC average temp showing 37 degrees. The RC max temp was 70 and low temp was 32. I found some ice build up at the drip pan and some styrofoam causing the water to pool up and freeze not allowing it to go down the drain. I removed the styrofoam and the drain is clear. I ran turned the heater on and found it working as designed. I suspect the styrofoam was causing the water to stand in the pan and getting sucked back into the evaporator and fan causing premature ice and frost. The thermistors measured in range. I found no other issues. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78752

Joe Z

Job Details: 08/01/2023

"Arrived on site for not filling. Upon arrival, ran diagnostics and got error code F6-E2 fill valve electrical problem. Removed lower panel to inspect/ test valve. Found harness to valve is not connected. Secured connection and test unit. Unit is now operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78702

Luis

Job Details: 08/01/2023

Arrived on site for water leaking. Found fill tube extension not reaching fill cup installed new extension tested icemaker fill passed no leaks.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ01

Near Dripping Springs, TX 78620

Scott

Job Details: 08/01/2023

Arrived on site for ice maker not making ice . Found wire on grid cutter broken . Replaced cutter . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Del Valle, TX 78617

Joe Z

Job Details: 08/01/2023

Arrived on site for continued icemaker issues. Upon arrival. Contacted tech for assistance. Explained to tech Adrian all that has been done and findings that keep occurring. After series of test tech recommended replacement of Freezer door. Tech gave SR# 7736996552. Need Autho. Office to reschedule ; ordrng 1 LW11038917 (Black stainless door) and 1 Needautho (Need autho)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Elgin, TX 78621

Matthew

Job Details: 08/01/2023

"Arrived onsite to replace failed compressor. Verified compressor had locked up. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near New Braunfels, TX 78132

Andrew

Job Details: 08/01/2023

Arrived on site to replace previously diagnosed RC door gaskets. Found gaskets ordered were correct part number but mispackaged. Spoke with SR and needing to inspect gaskets to ensure correct color(black). Office to reschedule. ; ordrng 2 W10917312 (RC door gaskets(black))s

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Round Rock, TX 78681

Paul

Job Details: 08/01/2023

Arrived onsite for a dryer that will not heat and wont start. I found the timer locking up and this cause the knob shaft to split and not turn the timer shaft. The timer and knob both need to be replaced at the same time. I turned the shaft with a pair of pliers and tested the dryer. All works as designed. Ordering W11675852 knob. Marking timer as UORV. The timer is the old part number. Office to RS.; O-emld tckt

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Leander, TX 78641

Maurice R

Job Details: 08/01/2023

Arrived onsite for cooktop burner not igniting. The back left burner takes serval seconds to ignite. The spark was sparking on the wrong side of the burner. I adjusted the burner to make the spark ignite on the right side of the burner. The unit is operating as designed now and no gas leaks detected during service.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near New Braunfels, TX 78130

Andrey

Job Details: 08/01/2023

"Arrived on site to test unit for burner not working properly, tested unit found shorted rear left burner, replaced infinite switch and burner, tested unit, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Spicewood, TX 78669

Kevin

Job Details: 08/01/2023

Done site and inspected refrigerator and found noise customer is hearing is damper opening and closing. Replaced damper and explained that it will be quieter for a while but noise will come back at some point. Job complete

We serviced a

MAYTAG FREEZER

Model MZF34X18FW07

Near Austin, TX 78753

Vincent

Job Details: 08/01/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was door seal not making a full contact. At arrival customer had some stuff to help the door close better and it looks like what he did fixed the gasket. Unit is now closing properly without any issues. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Jarrell, TX 76537

David Z

Job Details: 08/01/2023

Arrived on site to diagnose microwave with F1E4 error for stuck power relay. Tested unit and confirmed buzzing coming from control when plugged in and doors closed. Replaced control and retested. Verified proper function and heating with a cup of water. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Elgin, TX 78621

Matthew

Job Details: 08/01/2023

Arrived onsite to replace faulty electronics. Replaced control and tested. Ran harvest test and ice maker did not complete. Power cycled and again failed. Called tech line as ice maker was recently replaced. Spoke to Kirt SR#7736993884. Tech recommended replacing ice maker. Ordering ice maker. Set for Aug. 10th. ; ordrng 1 W11546935 (Ice maker)

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Jarrell, TX 76537

David Z

Job Details: 08/01/2023

"Arrived on site to diagnose range that was not heating past 300, and it took 30 mins to get that far. Examined heating element and found bake element had ruptured causing the failure. Replaced bake element and tested. Verified all working as designed. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Pflugerville, TX 78660

Vincent

Job Details: 08/01/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not working. Tested the icemaker and unit never stopped and called for water. Im ordering a new icemaker. Reschedule to return on 08/07/23. ; ordrng 1 W11548540 (Icemaker)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Del Valle, TX 78617

Joe Z

Job Details: 08/01/2023

Arrived on site for unit not powering on. Upon arrival test polarity and there is no voltage from supply. Found breaker is tripped. Restored power and test unit. Unit is operating as designed. Unit is not tripping Breaker. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76504

Tyler

Job Details: 08/01/2023

Arrived on site for washer needing previously diagnosed gearcase and splutch. Upon arrival reconfirmed failure and installed both parts. Reassembled and tested unit with cloths on normal wash cycle. Found no leaks or abnormal noises. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Seguin, TX 78155

Andrew

Job Details: 08/01/2023

Arrived on site to test unit for for customer concerned that UI display lights turning off after about two minutes. Showed customer owners manual and stated ui enters sleep mode after two minutes. Unit is working as designed. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDM03

Near Austin, TX 78745

Luis

Job Details: 08/01/2023

"Arrived on site for ice build up. Found ice forming on freezer left corner wall found large gaps between liner and cabinet,gas,et not sealing on corner edge,added adhesive to gaps remolded gas,et checked door seal good. ; used 1 482338 (White adhesive) from stock"

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ00

Near Salado, TX 76571

Tyler

Job Details: 08/01/2023

"Arrived on site for ice machine not making ice, upon arrival confirmed failure, upon further testing I found rec. pump was sporadically/intermittently working. Tried checking for 120vac. Found unit jumping between 8-19vac bu5 when isolating harnesses, transformer and controls couldnt find exact failure, will need office to reschedule once availability of parts is known. W11034363 control, WPW10485951 transformer, W11123917 main harness; ordrng 1 W11034363 (Control) and 1 WPW10485951 (Transformer) and 1 W11123917 (Main harness)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Leander, TX 78641

Lou

Job Details: 08/01/2023

"Arrived on site to inspect dryer clean vent light not turning off and vents are clean. Upon further inspection, I tested the unit and it is operating as designed. The clean filter light did not come on. I inspected the vent at the back of the unit and found it crimped. Using my vent test kit, I tested the airflow to the unit and the first 2 tests failed (photos). I pulled the unit out from the wall and attempted to correct the vent tube and retested and it still failed. I pulled the u;it out further from the wall and straightened the tube and retested and it passed. When I pushed the unit back to the wall, I kept the vent tube straight and rounded and retested again and it passed the airflow test (photos). I advised the customer of my testings and findings and corrections. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Clifton, TX 76634

Jonathan M

Job Details: 08/01/2023

Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Customer advised that when they check their refrigerator temperature that it seem to be sitting at 40? and didnt know if that was considered normal. The temperature of the refrigerator and freezer and found the refrigerator sitting at 42?F in the freezer side sitting at 5?F. Found the unit had just kicked over and started to cool again. Did watch temperatures start to decrease again. I advise the customer that so long as the refrigerator side is between 35 and 42? consistently that the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78702

Joe Z

Job Details: 08/01/2023

"Arrived on site for not washing. Upon arrival, ran diagnostics and got error code F4-E3 motor not running. Test unit and fills correctly, just does not begin to wash. Inspected motor, is receiving correct voltage just not operating. Need to replace sump and motor. Replaced sump and mot and test unit. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Manor, TX 78653

Vincent

Job Details: 08/01/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint is dishwasher retaining water. I found that the drain hose was sagging under the sink and the water was back flowing back into the dishwasher. Also dishwasher has never been used. I explained customer how to drain dishwasher if needed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Waco, TX 76708

Jonathan M

Job Details: 07/31/2023

"Arrived on site for a washing machine that is not filling up with enough water. Inspected unit and work area. The customer advised that the washer does work and just finish out cycles but she does not feel like the unit filled with enough water to actually wash the clothes. She advised that she has had another company come out three times to replace the Control and Valve on this washer and has not seen any difference in her water level. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran as designed. I did advise the customer that this washer is a low water washer and is pre-programmed based on your cycle selections and water settings. Do you have variances in water level, but that because of the water efficiency standards that are set by the government, the manufacturers hands are tied with how much water they can allow into the washer. Went over the years and care guide with the customer in the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bastrop, TX 78602

Joe Z

Job Details: 07/31/2023

Arrived on site for not cooling. Upon arrival customer rated that a couple of days ago she was able to turn the cooling on buttons and has not had issues since. Ram diagnostics and all test and components passed tests. Instructed customer on how to remove shelves. Unit is operas designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Killeen, TX 76549

David Z

Job Details: 07/31/2023

"Unit A. Arrived on site for oven not heating well. On arrival was informed the issue is not the oven heating, but that all cooktop elements are getting hot, then turning off. I tested the unit and confirmed that the elements are actually cycling and going on / off. This is the design of the unit, and I advised the customer that new ranges are designed to cycle per standards. Unit is working as designed. I also informed the customer to make sure any cookware has to be flat on bottom and can not be concave, or it won't contact the element buttons. CAll complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Johnson City, TX 78636

Andrew

Job Details: 07/31/2023

"Arrived on site to test unit for excessive noise. Found FC evap motor was vibrating excessively. Removed evap cover and found fan was broken. Replaced broken fan, unit now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Wimberley, TX 78676

Andrey

Job Details: 07/31/2023

"Arrived on site to replace previously diagnosed console, console was run without, ordering console, office to reschedule ; ordrng 1 W11413567 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Cedar Creek, TX 78612

Joe Z

Job Details: 07/31/2023

"Arrived on site for unit not washing. Upon arrival ran diagnostics and got error code F4-E3 motor not operating. Ran automatic test cycle. Unit filled correctly, wash motor receiving correct voltage, just not energizing. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Wimberley, TX 78676

Andrey

Job Details: 07/31/2023

"Arrived on site to test unit for humming noise, tested unit found noise coming from vent fan, also indicator light on the door is not working, will need to replace con and vent to fix issue, ordering parts office to reschedule ; ordrng 1 W11637583 (Control) and 1 W11504190 (Light pipe) and 1 W11613564 (Console)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pflugerville, TX 78660

Vincent

Job Details: 07/31/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer taking up two 2-3 loads to dry. Tested the air flow from the dryer and was poor. I instructed the customer not to use dryer until they would get the vent checked out. Unit is operating as designed. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Sunset Valley, TX 78745

Matthew

Job Details: 07/31/2023

"Arrived onsite for unit not functioning after install. Arrived onsite for unit not functioning. Customer stated unit was installed and never was able to use due to error. Tested and found unit attempts to fill and errors out. Ran diagnostics and recorded 9/2,8/4, 10/4 error codes. Returning with wash motor, inlet and float switch. Set to return Aug7, preferably After 10 am. ; ordrng 1 W11545764 (Float switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pflugerville, TX 78660

Vincent

Job Details: 07/31/2023

"Arrived on site for washer, inspected unit and work area p. Customer explained unit would not complete the wash cycle when in drain and spin. I tested unit and diagnostics and found that the washer would not drain when it had weight in the basket. Replaced the harness and retested, unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model MVW6500MWO

Near Austin, TX 78726

Kimo

Job Details: 07/31/2023

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new gearcase, cam, and actuator and tested the unit and found units operating as designed no noise."

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Marble Falls, TX 78654

Gerry C

Job Details: 07/31/2023

WCE77US6HS00 GP arrived on site to inspect black foam loose on cooktop. Inspected and found foam insulation exposed on left side of cooktop. Used a razor blade to remove excess insulation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Kingsland, TX 78639

Gerry C

Job Details: 07/31/2023

WDTA50SAKZ1 GP arrived on site to install previously diagnosed and ordered part. Installed the kick plate. No water leaks observed during service.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near San Marcos, TX 78666

Andrey

Job Details: 07/31/2023

"Arrived on site to test unit for missing bottom trim, verified that trim is needed, installed trim, unit is now functioning as designed, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waco, TX 76706

Jonathan M

Job Details: 07/31/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the freezer, evaporator thermistor and the defrost heater and a harness. Test of the unit and the unit began to work and operate as designed. Call complete."