Arrived on site to test unit for not heating properly. Customer stated inspector found temps were not correct. Ran unit to 350 with no issues and found temps within range. Advised customer against use of hanging thermometers as stated in owners manual. Unit is working as designed. Job complete.

"Arrived on site to inspect refrigerator mullion not catching the pivot block. Upon further inspection, when I opened the left RC door, I found the mullion not making good contact with the pivot block. I attempted to adjust the mullion and had a piece of plastic break from the mullion. I removed and replaced the mullion and adjusted it and tested and unit is operating as designed. I recommended the customer have the cabinets adjusted in order for the unit to fit appropriately and be leveled properly. No water leaks observed during service, job completed."

"Arrived on site to test unit for not filling, tested unit found water filling but wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site and replaced previously diagnosed console. Unit now working as designed. Job complete.

"Arrived on site to replace previously diagnosed FC ice maker, replaced and tested, ice maker completed diagnostics and filled with water, unit is now functioning as designed, no leaks detected job complete"

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit on and quiet. Customer advised the unit gets very loud at times and they believe it to be the compressor. I placed the unit in diagnostics and tested the compressor and it was quiet. I pulled the unit out onto my floor protector and checked the compressor and it was showing .80amps. Checked all tubing and it was good and could not duplicate the issue. Put the unit back into place and when I opened the FC door, I found frost on the bottom of the ice bin and evap cover (photos). Customer noticed a small piece of ice/frost built up at the top of the FC door. I removed the ice bin and using my flashlight, I placed it inside the FC section and found a gap in the door gasket at the top right corner of the FC door at the center mullion (photo). I placed my flashlight at the bottom of the FC sections and closed the door to find a gap in the lower right corner of the door gasket at the center mullion. Also found the bottom mullion slightly bowed inward at the center mullion (photos). I contacted techline and spoke to Adrian and advised of the complaint and my findings. Adrian provided a text to my phone and I sent him the photos of the gaps. Adrian advised the file would be sent to Engineering for review and provided SR#7737151988. I advised my customer that someone from the manufacturer would contact them in approximately 3-5 business days with a resolution. No repairs made at this time and .No water leaks observed during service, job completed"

Arrived onsite and found unit operating with failed valve and slow trickle. Replaced valve and observed resumed normal operation. Unit is now operating as designed. Advised customer on findings.

Arrived onsite for a MW that is showing F4 E4. Code when in use in steam mode. Upon arrival I tested the unit in the steam mode and found that the code cam up. I replace the control and tested the unit and found unit operating as designed.

"Was sent gas dryer front panel ,need electric dryer front . Reordering panel, high temp adhesive. Gas plug just in case sent wrong panel again . Spoke with DW. Call to set return and verify panel ; ordrng 1 279443 (Front panel) and 1 W10811916 (Plug) and 1 Hightempadhesivedryer"

Arrived on site for oven cavity missing bottom. Installed new bottom which includes flame spreader. Unit is operating as designed. Job complete

"Arrived on site for fridge being really loud at times . Ran fan and compressor and dampner tests . Couldnt duplicate sound .Found FZ door not setting and closing roughly , maybe causing ice periodically to build on fan . Ordering door brackets and slides . No water leaks detected at this time. Call to set return ; ordrng 1 WPW10330994 (Left bracket) and 1 WPW10330995 (Right bracket) and 2 W11658403 (Rails)s"

Arrived on site and replaced previously diagnosed parts. Ran calibration cycle and completed diagnostics with no issues. No leaks detected. Job complete.

Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found temps at 60 in both compartments on arrival. Found all fans and compressor running but unit had a low side leak on rc evap coil and was loosing refrigerant and low sides of compressor were hot.Will need office to reschedule once availability of parts is known to due a sealed system repair.; ordrng 1 WPW10608485 (Fc evap coil) and 1 W10832994 (Compressor) and 1 W11492867 (Rc evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Need rescheduled for four hrs)

Arrived on site for dishwasher not cleaning the dishes. Upon arrival confirmed failure and found f4e3 in diagnostics. Found wash motor had failed and replaced it. Tested unit and found no leaks. Dishwasher is now working as designed. Call complete

"Arrived on site for not operating correctly. Upon arrival test unit and having some issues with control not responding. Am able to get into diagnostics. Got error codes F7-E5 shifter fault, F2-E1 stuck button. Replaced control W11608056. Test unit and actuator is not shifting cam. Replaced actuator W11481722 and test unit. Actuator is now operating. During agitation and spin test the basket only makes a slight rotation and then stops. Ran diagnostics again with newly installed control and now getting error code F7-E6 motor fault. Test capacitor and is within capacitance. Need to replace motor ordering motor; ordrng 1 W11497303 (Motor) and 1 W11665968 (Harness)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested and found the belt stretched out. Im ordering the belt and cam to fix the noises. Reschedule to return on 09/05/23. No leaks where observed during service. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"

Arrived onsite for a washer that has no power. I checked for power into and out of the line filter and found that the was a good 120va both in and out and found that;the control was dead. I checked the drain pump and found that it was not clogged. I found that none of the parts sent with me was correct I am ordering the correct parts and scheduling return 05/09/23; ordrng 1 W11550649 (CNTRL-ELEC) and 1 W11219530 (FILTER) and 1 W11458345 (PUMP-WATER)

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer leaking. Customer also explained it was leaking during a towel wash and had a SD code present. I tested and found no leaks from anywhere. All seals looked good and hoses. I explained to the customer to make sure the glass area is always free from any hair or debris that can cause the door not to properly seal. No leaks where observed during service. Job completed."

Sr#7737149288 arrived onsite and documented repeat normal button failure. Replaced control and console together. All else checks good. Unit is now operating as designed.

"Arrived on site for refrigerator. Upon arrival found water wouD dispense properly without filter and with an older filter customer had on hand. Called te line and reported findings (Johnathan Sr#7737155912). Instructed customer to remove filter due to having water softener on home. Unit worked as designed with no leaks, call complete"

Arrived on site to test left rear burner not igniting. Test unit and found bad igniter. Ordering new igniter office to reschedule ; ordrng 1 W11208293 (Ignitor)

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer was unresponsive after a wash. After testing I found a bad latch and control. Replaced both and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gearcase. I found where the rotor housing had been rubbing the floor because the suspension is stretched out. I replaced the suspension. I tested the washer and it sounds normal and is working as designed. Call complete.

"Arrived onsite for Dishwasher not cleaning the dishes. On inspection I was seeing that the spray arms were not moving. Pulled the lower arm out and it was clogged up, pulled the upper arm same thing. Replaced both arms and they are working correctly now. No water leaks detected during service."

Arrived on site to Test unit for center burner turning off when you go really slow from simmer to medium. Found flames turns off because of how slow customer is going from simmer to medium it doesnt allow the gas to ignite. Advised customer to push knob down when turning it from simmer to medium slow. Job complete.

"Arrived on site to test unit for loud grinding noise. Noise from failed gearcase. Recommend gearcase, slider, clutch, suspension and agitator. Scheduled for 08/29. ; ordrng 1 W11130359 (Suspension) and 1 W11550891 (Agitator)"

Arrived on site for washer needing previously diagnosed shield and screws. Upon arrival reconfirmed failure and installed parts. Tested unit and found no leaks and unit working as designed. Call complete

Arrived on site for SD code. Upon arrival ran diagnostics and got error code F0E2 oversuds. Cleared unit and ran normal cycle. Unit is operating as designed. Instructed customer on the proper amount of detergent to use and also instructed about using load n go feature. No leaks present at this time. Job complete

Arrived onsite for a cooktop with the flames staying the same size no matter where the knob is set. I found the cooktop had been converted to LP but the low flame adjustment on the valves were not set. I set the low flames on all the gas valves. The cooktop is working as designed. Call complete.

Arrived onsite for unit not turning on. Disassembled to inspect motor and unit would start without drum or belt attached. Called tech line due to intermittency. Spoke to Derrick-SR#7737155781. Found that motor windings were out of range. Replaced motor and tested. Unit is functioning properly. Job complete

"Arrived on site to test unit for Tripping breaker, customer stated that dryer worked perfectly, they had a inspection and dryer breaker was not up to code, they replaced it to a AFCI and now as soon as you plug it in it trips, exposed terminals, disconnected L1, L2 and N, with just the ground connected the breaker is still tripping, called tech line to document, per tech line the breaker needs to be replaced SR#7737154085, advices customer to replace breaker and if this issue persists then replacing power cord will be the next step, called safety to document SR#7737107544, job complete"

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer bouncing around. I tested and found the suspension worn out. Replaced suspension and tested. Unit is now operating as designed. No leaks were observed during service. Job complete."

"Arrived onsite for previously diagnosed parts. Installed main control, encoder control and ui console. During test mode it was not agitate or spin. I got a F7E4 error basket not engaged. I replaced the actuator from truck stock to get the unit agitation and spin. Customer going to try unit out and let us know if there is any other issue."

Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good job complete

Arrived on site for refrigerator not allowing fc door to trigger door switch. Upon arrival confirmed failure and found fc door needing to be raised and adjusted. Made adjustments to do and found switch being activated as designed. Call complete

"Arrived on site for ui issues. Tested unit,reset panel tested ui control unit working as designed."

"Arrived onsite for a refrigerator that is not cooling. Upon arrival i found the unit unplugged. I Plugged the unit back in and it began running and I performed a amp test an found the unit pulling .9 amps when running, I gained access to the evaporator and monitored for a good frost pattern, one did not develop after 30mins of running, I am ordering the compressor,dye drier, and access valve. Office to reschedule. ; ordrng 1 W11557425 (COMPRESSOR) and 1 dyedrier (dye drier) and 1 accessvalve (access valve)"

Arrived onsite for a refrigerator with a ice container that is stuck in the door. Upon arrival I installed the container and found that the was some ice accumulated underneath the it I steamed all of the ice out and still was not able to get the ice container out I believe the motor shaft auger and auger has built up corrosion and effectively welcome them selves together. as I was attempting to remove the iceberg a crack in top plate that covers the auger motor development I am ordering it to be. And setting returns for 09/05/23. We may have to cut the ice container out of the door. ; ordrng 1 W11448633 (PLATE)

"Arrived on site to install parts ordered by previous tech. Installed new covers and tested, unit is now operating as designed. No parks where observed during service. Job completed."

Arrived on site to test unit for broken broiler support. Replaced support test unit and unit test good job complete.

"Arrived on site to test unit for damaged trim bottom trim piece, inspected and found failed rivets holding trim together, removed and found trim B is bent as well, replaced parts and tested, unit is now functioning as designed, job completed"

Arrived onsite and found filter head Leaking. Customer suspects it froze and cracked. Nothing else freezing. Ordering filter head to repair. ; ordrng 1 W11346623 (Filter head)

"Arrived onsite for dishwasher stopped working. On inspection there was. F10E4 error, diverter issue I gain access and he diverter was sized up. Start the unit in diagnostics mode and you could here the diverter making a bad noise. Ordering a pump W11460946. No water leaks detected during service.; ordrng 1 W11460946 (Pump assembly)"

Arrived on site to test unit for unit not heating. Replaced heating element test unit and unit test good job complete.

Arrived on site for dishwasher needing previously diagnosed sump asm. Upon arrival reconfirmed failure and installed part. Tested unit and found dishwasher working as designed with no leaks. Call complete

"Arrived on site to test unit for excessive shaking, tested unit found shocks are extremely jumpy, replaced shocks and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for not draining. Customer stated new disposal was installed. Found knockout was not removed. Removed plug and unit now working as designed. No leaks detected. Job complete.

Arrived onsite to replace parts per tech line recommendations. If symptoms persist issues are due to user error. Job complete

Arrived onsite for MW fan not working. On inspection went to drop unit and it would not come down. Customer was trying to help get it down. I was pulls on the MW and I saw the top lifting up. I stopped pulled the tape back and found a sheet metal screw about 1 1/4 long down through the vent into the MW. I removed the screw and the fan started working again. The customer said that the roofer dropped some shingles down the vent and remove the MW to retrieve the debris out of the fan. The unit is operating as designed.

"Arrived onsite for DW that is leaking. Upon inspection I found the leak coming from the door, upon further inspection I found that the door was not sitting on the hinge properly causing the door not to close properly on the right hand side p, I advised it and tested the unit and found unit operating as designed no leaks"

"Arrived on site. Replaced three damaged doors, broken facia and nameplate. Job complete"

"Arrived onsite for dispensing issues. Upon arrival inspected unit. Ran diagnostics and found F5/E2 latch issue, did not pertain to current issue. Ran checks and confirmed dispenser is functioning but is running out of detergent after 4-5 loads. Called tech line for assistance. Spoke to Rob.SR#7737149525. Found that consent rate may have been inadvertently changed. Unit was set to 2x which is the highest amount dispensed per load. Made adjustment to 4x for customer to monitor. Unit settings cycle over from 6x to 2x, could have been previously set to 6x , bumped and ch to 2x. Tech confirms dispensing components are functioning. Customer will monitor. Job complete"

Arrived on site for door not closing correctly. Upon arrival test unit and found bottom interlock is not positioned properly. Reinstalled bottom interlock and test unit. Unit is operas designed. Job complete

"Arrived on site for door issues. Doors reading open with doors closed,called tech support ran multiple test from main control per tech support ordering ui control. Sr#7737150190; ordrng 1 W11664671 (Ui panel)"

Arrived on site for not drying. Upon arrival test unit and vent test failed. Found cut off has failed. Replaced cutoff and unit heats correctly. Advised customer to have vent cleaned annually. Job complete

"Arrived on site for oven time to fast. On inspection the unit was not setup with internet all the way. Customer is going to finish up the setup in see if the update fix the clock issue. Called WP tech line they said to,order the ui just in case the update does not fix the time issue ordering a UI W11600370. SR7737148283; ordrng 1 W11600370 (Ui)"

"Arrived onsite for unit not making ice. Upon arrival inspected unit. Removed ice bin and found unit is making ice. Customer stated was not making ice for about 2 weeks. She pulled the ice bin, then placed it back. Noticed after the unit began making ice again. Suspected obstruction. Currently under is functioning as designed. Customer will monitor. Job complete"

Arrived on site to replace orifices. Replaced left side and right side. Went to replace center burner and 2 of the orifices are stuck will need to return with different tool to remove orifice. Reschedule for Thursday 8-31; schdld next appmnt for 8/31 THU !

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. Tested and found the dishwasher not draining due to the drain plug still in the garbage disposal. I removed the plug and tested unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for a refrigerator that is not cooling properly upon arrival I ran a temp test and found Fc17*, I asked the customer how long has the unit been running and I was told about 3hrs. I the checked the evaporator and found that the frost pattern didnt go past the first coil which point sto a sealed system issue. I am ordering the compressor, access valve, evap and Uv drier office to reschedule ; ordrng 1 W11580057 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 W11579351 (EVAPORATOR)"

Arrived onsite for gasket not sealing perfectly. Heat treated lower gasket. Unit is now operating as designed. All checks good.

Arrived onsite for cooktop burner has no simmer flame. On inspection found that the medium setting is the same as the simmer setting. I adjusted all the burners to have a simmering flame. No gas leaks detected during service.

Arrived onsite for element out of position. Upon arrival inspected unit. Found element zip tied to upper rack from factory. Positioned element correctly and tested. Unit is operating as designed. Recommend customer leave on for 30 minutes to burn off shipping oils. Job complete

Arrived on site to diagnose noisy dryer. Found unit number incorrect. Checked unit in 3402 and found no issues with this unit. Unit ran fine. Advised maintenance to follow up with correct unit.

Arrived on site for no heat dryer . Unit is tumbling but not heating . Found cutoff and heater failed . Replaced both . Unit is heating properly . Clean a lot of lint out of unit . Recommended customer clean vents . Job complete

Arrived onsite for unit not powering on. Found internal drum light is on. Tested and found timer shaft is seized and caused knob to fracture internally. Unit will need timer and knob replaced to correct the issue . Office to reschedule ; ordrng 1 W11566735 (Timer) and 1 W11675852 (Knob)

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the icemaker and tested it. The new icemaker wouldnt go thru a harvest cycle. I found no voltage on L1 at the icemaker. I found the black jumper at the FC molex not snapped in the molex block correctly and corrected it. I tested the icemaker and it is working as designed now. Call complete.

"Arrived onsite for unit not cooling properly after previous repair. Upon arrival inspected unit. Found both sections cool, but not ideal. Removed compressor compartment cover of inspection. Found no signs of dye and compressor running at 1 amp. Disassembled freezer compartment and found evaporator cover not secured properly causing change in air flow and frost to build on upper portion of evaporator constricting air flow. The rest of the evaporator has good fros pattern. Sent pics to service team. Thawed buildup and Secured evaporator cover and tested. Unit seems to be cooling properly job completed"

"Arrived onsite for unit not heating. Upon arrival inspected unit. Found power cord not connected properly, took pic. Also found supply missing L2. Showed customer. Customer will call landlord do address issues. Job complete"

"Arrived on site to diagnose no drain washer. Tested unit and found it is draining, but has overflow and stuck key errors saved. Replaced control to resolve both issues. Tested unit and contlfirmed proper operation. Repair completed."

Arrived on site to install previously ordered part. Replaced valve drawer assembly. Could not test unit. Unit is stored in warehouse behind sales floor. Job complete

"Arrived on site to preform sealed system repair, replaced compressor, access valve and dye drier, vacuum system for 30 minutes, vacuum held good for 10, charged system with 47g of R600 refrigerant, powered on unit, evaporator started to develop good frost pattern, advised customer to monitor for next 24 hours to ensure proper cooling, at this time job complete"

"Arrived on site. Per service pointer had drain pan replaced,secured thermistor to correct location on suction line,secured evaporator to liner using clamps and zip ties,secured cover with 4 screws,changed defrost setting to basicAUTHO S16360"

Key under matArrived on site for no cool. Powered unit on compressor powered on no frost forming on evaporator ordering a compressor and evaporator in case needed. Small work truck to park in parking lot garage area; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 R600 (R600) and 1 Smalltrucktoparkinparkinggaragelot (Small truck to park in parking garage lot)

Arrived on site to test unit for leaking. Found all water connections were secure. Ran diagnostics and found no error codes. Unit completed diagnostics with no issues. However did find excessive suds in sump when diagnostics was completed. Customer stated she is filling the dispenser with liquid detergent. Unit is supplied soft rain water. Advised customer on use of less soap. No leaks detected. Job complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested unit and found the belt stretched out and the cam a bit worn out. Replaced both and retested and found unit still making squeaky noises. Im ordering a motor and returning with pre-screened parts. No leaks where observed during service. I scheduled to retur on 09/01/23; ordrng 1 W11026785 (Motor)"

Arrived onsite for over cooling occasionally. Made adjustments and advised customer on design and use and care. All checks good.

Arrived to replace faulty rack and tub nuts (2). Replaced parts and tested. Unit is now functioning properly and no leaks present at this time. Job complete

Arrived onsite for dishwasher with a dent in the door. Installed the new ss skin on the dishwasher. Moved over all the parts the new skin and reinstalled it. No water leaks detected during service.

Arrived on site to test unit for water leaking from top of RC. Found water drain tubes were clogged. Unclogged lines and unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not turning off, customer stated that over time the cancellation button becomes unresponsive and he has to turn off oven at the breaker, tested unit found unit is heating properly but cancel button is acting erratic, will need to replace control and UI, ordering parts, office to reschedule ; ordrng 1 W11598231 (Control) and 1 W11624798 (UI)"

Arrived onsite for an icemaker that stopped making ice again. On arrival the customer stated it had started working again. I tested the harvest and fill finding it working as designed. I found frost and ice built up on the end of the bale arm and container cover which looked like it had stuck the arm preventing it from moving making it think the bucket is full. I found frost build up on the bottom of the ice bucket. I tested the ice door and found it leaking air. The ice door and chute need to be replaced. Ordering W11423781 ice door and WPW10293212 chute. RS for Mon 8/28.; ordrng 1 W11423781 (Ice door) and 1 WPW10293212 (Chute)

"Arrived onsite for a DW that has runs ton the front door panel. Upon inspection I found that the rust was deep in the steel and would not come out. Upon further inspection I found that the heater was malfunctioning and I believe that it was caused by the rust spot I found in it. I also found that the door hinges were making a loud squeaking noise when you opened the door due to rusty pivot points I am ordering the hinges, heater and returning with the door panel to replace. On 08/28/23; ordrng 1 W11178521 (Name plate) and 1 W10518394 (HEATER) and 1 W11612302 (Left Hand) and 1 W11612303 (Right Hand) and 1 WP8268961 (PAD) and 2 W10826179 (SCREW)s and 2 W11157086 (STUD)s"

"Arrived on site for gas leak, upon arrival customer stated that unit is not leaking gas. Customer stated that center burner does not light and eventually can smell gas. Found burner head is sitting unleveled. Found scre only partially threaded in holder. Tried to tighten screw so that burner head can sit level and screw would not and instead broke in holder. Ordering center holder, center burner head and screws. Office to reschedule ; ordrng 2 W10758282 (Screw)s and 1 Burnerhead and 1 Orificeholder"

"Arrived on site for evap frosting over again . Found drain tube not sitting properly causing an air gap . Pemagumed tupe , steamed out evap. No water leaks detected at this time. Job complete"

"Arrived on site. Test ice maker fill failed power from icemaker to harness good no,power out of back cabinet diagnosed a broken wire in liner cabinet which can not be repaired informed autho"

Arrived on site to test unit for not ignoring properly and fire balls when igniting. Found unit working as designed on arrival. Caps and burners were on properly. Ac was running and flames were not affected by air flow. JennAir Techline is not recommending any parts replacements at this time. No leaks detected. Job complete. SR#7736925590

Arrived onsite and found low pressure cooling sporadic and hi temps. Customer says unit was not right a week following the previous repair. No evidence of leaking in the compressor area or surrounding joints. Pulled vacuum and held without movement. For this reason charged system with 57g r600a and advised customer to call back in event of repeat symptoms. In event of repeat symptoms the evap should be prescreened as well as an extra access port of isolating possible areas of leaking. ; ordrng 1 W11550396 (Evaporator) and 1 W11506635 (Coupler)

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not heating. Tested and found the gas turned off. I turned the gas back on and found unit operating as designed. No leaks where observed during service. Job completed."

Arrived on site for special project leds out. Upon arrival confirmed FC led is out replaced led and unit is operating correctly. Job complete

Arrived on site to test unit for gasket coming off. Found gasket broken repacked gasket test unit and unit test good job complete.

Arrived onsite for unit oven not heating. Upon arrival inspected unit. Could hear unit trying to ignite. Disassembled and found igniter wire harness pinched between frame panel. Secured harness and reassembled. Tested and unit is functioning properly. Notified customer to allow to run for min 30 min for oils to burn off before first use. Job complete

Arrived on site to install new freezer evap harness to resolve defrost issue. Replaced harness and set thermistor. Advised unit should resume normal temps in 1-2 days. Repair completed.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replace the RC crisper drawer frame and brace. The crisper drawers open correctly now. I replaced the FC left and right brackets. The FC door closes correctly now. Call complete.

Arrived onsite for cracked cooktop. Upon arrival inspected unit. Found thermal crack on cooktop over dual power burner element . Replaced cooktop and tested. Unit is now. Functioning properly. Job complete.

Arrived on site for noise when high speed fan is on. Upon arrival. Lowered unit from cabinet for inspection. Found damper installed incorrectly causing flap to rattle. Installed damper correctly. Test unit and is operating as designed. Job complete

Arrived on site to test unit for flames not changing much from simmer to high. Adjusted flame height to recommended height. Found air vent directly about cooktop. Had customer turn on fan to adjust flames while air is being blown on cooktop. Would not recommend going any lower as air may cause igniter not to sense flames and may blow flames out. No leaks detected. Job complete.

Arrived onsite for cooling loss and determined the freezer evap frozen through. Unable to gain access to determined cause but ordering the heater and harness assembly due to case history molex failure. ; ordrng 1 W11650660 (Heater)

Arrived onsite for doors not level. Doors do not have direct adjustment capability. Shimmed right rear corner of cabinet and used front frame set feet to achieve the best functional level possible. All checks good.

Arrived onsite for a wall oven that is showing f9e0. Updating insulation I found that the unit was showing the code for incorrect wiring I asked the customer if they had a power surge/outage. And they said that the did and this issue started right after that. I then power cycled the unit and the tested it and found that unit operating as designed