Service History 115 - Appliance Express

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Austin, TX 78746

Joe Z

Job Details: 08/23/2023

Arrived on site to install previously ordered parts. Replaced lid and same noise continues. Disassembled unit to inspect all components. Found blower collar is not secure and rattling. Added both padding and secured collar to housing. Test unit and is operating as designed. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near New Braunfels, TX 78130

Andrew

Job Details: 08/23/2023

Arrived on site and verified blower assembly was needed. Found green wire to blower was pinched and cut causing it to ground out to cabinet. Replaced blower and vent. Tested unit to 350 with no issues. Unit working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Austin, TX 78746

Luis

Job Details: 08/23/2023

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Round Rock, TX 78681

Paul

Job Details: 08/23/2023

Arrived onsite for a refrigerator with a stuck air filter. I found out the customer was trying to remove the dampener housing be cause he thought there was an air filter in it. I explained to the customer that this unit does not come with an air filter and he only needed to change the water filter when the change filter light came on. I showed the customer in the owners manual the option of getting a preserve filter for the vegetable bin. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Buda, TX 78610

Leonardo

Job Details: 08/23/2023

Arrived on site to test unit for door falling when opening the door. Test unit and found broken right hinge. Ordering new hinge rescheduled for ; ordrng 1 W11573702 (Right hinge)

We serviced a

MAYTAG DRYER

Model MED7230HW

Near Bastrop, TX 78602

Scott

Job Details: 08/23/2023

Arrived on site for loud dryer . Found belt had grooved tension pulley . Replaced belt and pulley. Unit is now functioning properly . Cleaned lint out . Recommend having vents cleaned . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Gatesville, TX 76528

Jonathan M

Job Details: 08/23/2023

"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. Found the refrigerator at 19?F and the customer advised the unit always freezes everything inside of the refrigerator section. Checked the refrigerator thermistor and found it reading, 1.81 kg ohms of resistance, indicating the temperature was above 100?F. Replaced the refrigerator thermistor and tested the unit. The unit began to cool and operate as designed. Advised the customer to keep an eye on the unit and call back if any other issues persist. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Liberty Hill, TX 78642

Maurice R

Job Details: 08/23/2023

"Arrived onsite for range bake not working. On inspection found that the broil is working correctly, but no bake. Getting 123 vac to the broil on the DSI board, the bake is getting 0vac on the DSI board. I replaced the DSI and when I talked to WP tech line they said to change the control board since there is no voltage to the bake side. I tested the igniter wire and tested good. On further inspection found the wire red with white stripe is shorted. Ordering a wiring harness.Sr7737163828; ordrng 1 W11458864 (Main harness) and 1 W11564647 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Marble Falls, TX 78654

Kimo

Job Details: 08/23/2023

"Arrived onsite for a refrigerator that isn not cooling. Upon arrival I found the unit running but not cool at all. The unit has been running all day at this point and there was no frost pattern and the unit is pulling .25 amps. I am ordering a ss. Compressor, evap, access valve and dye driver. Office to reschedule ; ordrng 1 W11578004 (EVAPORATOR) and 1 W11358352 ((Compressor Kit)) and 1 WPW10143759 ((Dye Drier)) and 1 W10913906 ((Access Valve))"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS0

Near Bastrop, TX 78602

Scott

Job Details: 08/23/2023

Arrived on site for microwave making noise . Unit is heating and vent working . Found top mounting bolts loose and unit is vibrating and making noise . Tightened mounting brackets . Noise went away . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model JBSS42E22L00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 08/23/2023

"Arrived onsite for ice ball on shelf below icemaker. On inspection I could see splash evidence in the freezer. The icemaker was replaced In April, ordering the icemaker fill tube to see. You can see were the water splashed and froze inside the FC. No water leaks detected during service.; ordrng 1 1111111111 (Icemaker fill tube. Could not fine it. #58 might be it.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Round Rock, TX 78681

Paul

Job Details: 08/23/2023

Arrived onsite for a refrigerator with moisture build up on the outside of the doors. I found the vertical mullion sweating and moisture running down and collecting in the deli drawer gasket. I found the vertical mullion turned off on the UI in test 35. I turned it on and tested finding it drawing .50DCA and working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Salado, TX 76571

David Z

Job Details: 08/23/2023

Arrived on site to replace front left leveling foot and checked sealed system. Unit has been unplugged. I was able to plug it in and adjust the fridge and freezer and replaced the damaged foot. I checked for leaks on the welds and evap and found no UV dye present (other than what had dripped during the cap tube weld leak) previously resolved. Unit started cooling properly and frost pattern was developing. Leveled unit. All appears to be working as designed. Repair completed.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bruceville-Eddy, TX 76524

Tyler

Job Details: 08/23/2023

Arrived on site for dryer making a screeching noise during use. Upon arrival confirmed failure and found noise emanating from front bearing seal that had broken from drum. Replacing bearing kit and tested unit. Found noise removed and unit working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Manor, TX 78653

Scott

Job Details: 08/23/2023

Arrived on site for doors not sealing properly. Found fresh food door gasket not sealing and has small gap about 1/4 of the way down . Readjusted hinge brackets and perma gummed behind gasket . Heated gasket up and remolded . Door is sealing properly . Recommended to come back in couple day to see if any new moisture issues are present. No water leaks detected at this time . Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Austin, TX 78748

Joe Z

Job Details: 08/23/2023

"Arrived on site to replace previously ordered parts. Replaced control W11621180, Valve W11621181, and dispenser W11413340. Test unit and unit is operas designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Temple, TX 76502

Tyler

Job Details: 08/23/2023

Arrived on site for microwave not turning on. Upon arrival confirmed failure and found fuse blown on noise filter. Filter connections were tight and I replaced fuse and door lock under W188JB1DPL1. Found unit workin* as designed without failure. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78705

Luis

Job Details: 08/23/2023

"Arrived on site. Found freezer door gasket popping out of door liner channel,added adhesive to liner channel,reinstalled gasket. If issue continues will need a new freezer door."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, TX 78759

Wesley

Job Details: 08/23/2023

"Arrived onsite for customer questions concerning design, settings and performance expectations. Tested and found unit operating properly and within specifications. Advised customer on findings and on use and care."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Georgetown, TX 78633

Lou

Job Details: 08/23/2023

"Arrived on site to inspect washer not going through cycles. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. Customer advised that the unit is noting enough water and wont start a load. I made recommendations for use and care and recommended they use the unit on a deep water wash and rinse to allow the clothing to get fully cleaned. No repairs needed at this time and no water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ00

Near Austin, TX 78744

Matthew

Job Details: 08/23/2023

"Arrived onsite for oven tripping breaker. Upon arrival inspected unit. Ran diagnostics and found not stored error codes. Ran components test and isolated all components, did not trip the breaker. Ran normal bake at 350 degrees and completed bake cycle, took pic. If symptoms persist recommend builder inspect wiring and breaker. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Round Rock, TX 78665

Vincent

Job Details: 08/23/2023

Arrived on site to install freezer door. Tested and unit is not operating as designed job complete

We serviced a

WHIRLPOOL OVEN

Model KOCE507ESS22

Near Austin, TX 78731

Joe Z

Job Details: 08/23/2023

"Arrived on site for element sagging. Upon arrival, inspected unit and found support is fractured. Need to replace support. Removed microwave/oven combo from cabinet. Had to completely disassemble unit to get to support retainer. Installed new support. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mountain City, TX 78610

Andrey

Job Details: 08/23/2023

"Arrived on site to test unit for screeching noise, tested unit found a a screw holding the shield fell out and got stuck between cam pulley and cover, when customer would run larger loads it would grind on the cam damaging it, replaced cam, secured cover with larger diameter screws, tested unit unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near San Marcos, TX 78666

Andrey

Job Details: 08/23/2023

"Arrived on site to test unit for gas smell, tested unit found that the gas is on but no gas smell but when i open the unit a strong gas odor can be detected, took apart the unit and was able to narrow down the smell to burner, replaced burner, ran for 10 minutes, no excessive smell of gas was detected, advised customer to monitor and if issue persists call us back, at this time no leaks detected,job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Belton, TX 76513

Tyler

Job Details: 08/23/2023

"Arrived on site for refrigerator not cooling properly in rc said and struggling to get past 39 degrees when set to 4th coolness lvl. Upon arrival found temps at 8/40 degrees in fc and rc. Tested thermistor from hv control at P5-1&2 6.92k, 3&4 13.5k, p8-1&2 21.5k. Found condenser coils clear and all fans running. Found compressor much hotter then normal. Spoke with techline on findings (Chris sr#7737166218) and was instructed to put a temp data collect in unit to record temps over next few days. I did verify unit had proper airflow through defuser and lower return vent. Replaced evap fan motor and evap thermistor to try and help regulate airflow better to rc side. Office to reschedule once temp collector is known.; ordrng 1 Tempdatacollector (Temp data collector)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Temple, TX 76504

Tyler

Job Details: 08/23/2023

Arrived on site for refrigerator not cooling. Upon arrival conf8rmed failure and found all fans running. Found compressor had signs of previously repair sealed system and checked r600 psi. Found unit was low on refrigerant and had leak in system. Will need office to reschedule once availability of parts is known for repairs.; ordrng 1 W11455472 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11455370 (Evap coil) and 1 Nitrogen (Nitrogen kit) and 1 R600 (R600)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Liberty Hill, TX 78642

Maurice R

Job Details: 08/23/2023

"Arrived onsite for range door glass broken. Replaced the glass on the front of the door. The handle brackets were bent up, pulled and straighten them up and reinstalled. The unit was in the garage and the range door is operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Bastrop, TX 78602

Scott

Job Details: 08/23/2023

Arrived on site for upper ice maker not working . Also unit is still not cooling properly . Found FZ 20 degrees . Weak frost pattern . Compressor pulling normal amps . All fans working . Ran harvest and fill . Both working normally. No signs of dye . Will let service manager determain parts to return for repair . No water leaks at this time ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Pflugerville, TX 78660

Vincent

Job Details: 08/23/2023

"Arrived on site for dishwasher, inspected unit and work area. Installed new sump & motor and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Austin, TX 78722

Matthew

Job Details: 08/23/2023

Arrived onsite and confirmed slides are stiff and hard to open. Replaced left and right side. Door is opening and closing properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near New Braunfels, TX 78130

Andrew

Job Details: 08/23/2023

"Arrived on site to test unit for no power. Found ui not receiving voltage. Found console is peeling apart causing moisture from steam to accumulation on UI board. Recommend control, UI and console. Scheduled for 8/29.; ordrng 1 W11460908 (Console) and 1 W11460962 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78705

Luis

Job Details: 08/23/2023

"Arrived on site for freezing in fresh food section. Found cold air migrating through around damper with damper closed,removed diffuser assembly,added sealer to new diffuser installed new diffuser air no longer migrating through. Found new crack at bottom of liner,used liner repair kit."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Copperas Cove, TX 76522

David Z

Job Details: 08/23/2023

"Arrived on site to diagnose range that was burning some items on the cooktop, on several different burners. I tested the voltage at the terminal block and found it consistently at 120 on L1 and L2, polarity correct. I tested the burners and found they are cycling correctly, and the switches are fully responsive. Per previous conversations with tech line I checked their cookware and found most of it had a fairly noticeable concave indent, with one bubbled outwards, which can cause issues with the element. Advised to replace cookware with some newer pots and pans with flat bottoms to ensure proper cycling. Burners are not sticking on high and no damaged was found to the switches. All working as designed with no verifiable failures. Call complete."

We serviced a

WHIRLPOOL WASHER

Model wtw5010lw0

Near Copperas Cove, TX 76522

David Z

Job Details: 08/23/2023

"Arrived on site to follow up on washer making excessive noise. Noise sounds like loud screening during spin only. Watched videos customer captured. Ran unit with weight on 3 different cycles and diagnostic. Noise sounds like screaming Triac on control board, and the serial number falls in range for service pointer for triac Noise. Ordering control and encoder to resolve. Valve also sounds abnormally loud. Set return visit for 2 hours to make sure we can run a load and noise is gone. ; ordrng 1 W11513246 (ACU) and 1 W11481116 (Encoder) and 1 W11513255 (Valve)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 08/23/2023

"Arrived onsite for dryer no power. The customer said that there was a power outage and dryer did not come back on. They found the breaker was tripped. The unit now will power on, the LEDs flash on when the power button is pushed but do not flash on when you power down. The washer does both. I installed new control board and ui. The unit is operating as designed.Sr7737160430"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB1

Near Marble Falls, TX 78654

Kimo

Job Details: 08/23/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and tested the unit and found unit operating as designed. We do have the go ahead to charge cc on file

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Pflugerville, TX 78660

Vincent

Job Details: 08/23/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the dishwasher not working or draining. Tested and found the drain hose pinched. Replaced and tested, unit is now operating as designed. Job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Austin, TX 78733

Joe Z

Job Details: 08/23/2023

Arrived on site for FC lighting out and RC cooling issue. Upon arrival customer states that there is no issues with cooling and that only issue is FC lighting. Inspected unit and found leds out in FC . Replaced 1 led module kit. Test unit and is operating as designed. Job complete

We serviced a

GE REFRIGERATOR

Model CFE28UP2MIS1

Near Holland, TX 76534

David Z

Job Details: 08/23/2023

Arrived on site to diagnose refrigerator not cooling and making a buzzing sound. Examined unit and found the compressor was completely locked up and just buzzing when it's trying to start. Advised customer that a sealed system repair is needed. Requesting autho and required parts. Office to schedule when ext warranty approves and parts arrive. ; ordrng 1 WR87X41607 (Compressor) and 1 WR87X36103 (RC Evap) and 1 WR87X36101 (Freezer Evap) and 1 WR87X30875 (GE Drier - R600) and 1 Nitrogen (Nitrogen) and 1 R600Kit (R600 Kit) and 1 Wr87x30876 (Access Valve) and 1 SmartHQ (GE Smart HQ)

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, TX 78736

Joe Z

Job Details: 08/23/2023

Arrived on site for unit not operating correctly. Upon arrival test unit. Cannot duplicate the issue. Customer stated that there may be a issue with time. Test timer several times and operates correctly. Instructed customer on timer use and timer resetting . Unit is operating as designed. Job complete ; ordrng 1 W11600643 (Control panel)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Leander, TX 78641

Maurice R

Job Details: 08/23/2023

Arrived onsite for previously diagnosed parts. Installed the new wiring harness and tested the unit. The unit is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Austin, TX 78756

Matthew

Job Details: 08/23/2023

Arrived onsite for unit not making ice after last repair. Upon arrival inspected unit. Found ice in the mold. Ran diagnostics and found E5 error. Ran harvest and completed. Ran fill test and completed. Error could have been lingering from prior repair. Power cycled unit and set to fast ice. Also confirmed that ice box fan is functioning. Customer will give 24 hrs to monitor ice production. If symptoms persist recommend replacing upper ice maker.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Austin, TX 78704

Matthew

Job Details: 08/23/2023

Arrived onsite for unit suck on final minute of spin cycle. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and passed. Ran quick wash full cycle and passed. Customer recalls seeing load bunched together and lumped in tub. Suspected out of balance load causing unit not to reach full rpm. Showed customer how to pause the cycle and redistribute items to allow unit to balance properly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Austin, TX 78744

Leonardo

Job Details: 08/23/2023

Arrived on site to test unit for right front burner not igniting. Test unit and found bad burner head and igniter. Replaced burner head test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near San Marcos, TX 78666

Andrey

Job Details: 08/23/2023

"Arrived on site to test unit for no power, tested unit found that the AFCI breaker is tripped, customer was not aware that the breaker is located on the outside panel, reset and tested, unit is running as designed, explained to customer that the unit is on a AFCI breaker and sometimes it will trip, breaker can be reset but over time it will need to be replaced, at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Austin, TX 78739

Luis

Job Details: 08/23/2023

Arrived on site. Replaced defective freezer door checked door seal good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Copperas Cove, TX 76522

David Z

Job Details: 08/23/2023

"Arrived on site to diagnose refrigerator that was not dispensing water or making ice. I tested the dispenser and found it barely trickling. Removed water filter and ran again. Found proper flow with filter removed, indicating a failed filter. Checked the ice maker and found fill tube was full of ice. I removed the ice and steamed out the tube. Tested a harvest and found it filled properly. I found water staying at the end of the fill tube due to a little ridge from casting. Trimmed off the ridge so water would no longer back up. Repair completed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS1

Near Manor, TX 78653

Scott

Job Details: 08/23/2023

Arrived on site for no response . Found stuck keypad . Replaced UI console . Unit is responding to commands. No water leaks at this time. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Georgetown, TX 78628

Maurice R

Job Details: 08/23/2023

"Arrived onsite for cooktop with no power. Customer said they were having issues with the outlet on the counter and the cooktop is on the same circuit. The breaker was tripped, the breaker was reset and the unit is working as designed. No gas leaks detected during service."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Austin, TX 78701

Matthew

Job Details: 08/23/2023

Unit is in apartment 4100. Arrived onsite for unit not sealing properly. Inspected and found center mullion needed adjustment to slide into catch properly and seal. Made adjustment and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ5

Near Austin, TX 78722

Leonardo

Job Details: 08/23/2023

Arrived on site to test unit for damaged drawer panel and damaged door. Ordering new door office to reschedule ; ordrng 1 W11106273 (Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Pflugerville, TX 78660

Vincent

Job Details: 08/23/2023

Installed parts previously ordered. I explained to CX to defrost unit for 24hrs and then allow 24 hrs to cool. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Harker Heights, TX 76548

David Z

Job Details: 08/23/2023

Arrived on site to install new rack stop for upper rack. Installed and verified proper fitment. Repair completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY04

Near Austin, TX 78757

Wesley

Job Details: 08/23/2023

Arrived onsite and determined not evidence of leaking from the either evap because unit still had very full charge. Replaced the the compressor and installed dye drier and access port. Pulled vacuum and charged system with 5.75 oz of r134a. All checks good. Advised customer on repair. Unit is now operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Bastrop, TX 78602

Scott

Job Details: 08/23/2023

"Arrived on site ,replaced white drain hose . Ran diagnostics wash . All checked normal. No water leaks detected at this time. Job complete"

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC6FS

Near Leander, TX 78645

Kimo

Job Details: 08/23/2023

Arrived for vent hood that is making a loud noise when in use. Upon inspection I found that the noise was coming from the fan blades hitting the screws used to install the damper by the installers (the screws are too long) installers will have to remove and replace them with a shorter ones for the issue to be resolved

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Martindale, TX 78655

Andrey

Job Details: 08/23/2023

"Arrived on site to test unit for excessive shaking, tested unit found suspension extremely bouncy and drain line at floor level, stated to customer that drain line needs to be installed properly per installation instructions, replaced suspension and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Kyle, TX 78640

Andrey

Job Details: 08/23/2023

"Arrived on site to test unit for broken knob, tested unit found broken knob and shaft on timer, will need to replace timer and knob, ordering parts rescheduled for 8/29 customer wants a AM appointment ; ordrng 1 W11685947 (Timer)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Round Rock, TX 78664

Wesley

Job Details: 08/23/2023

Arrived onsite and found unit operating with failed console. Repaired unit by replacing console. Unit is now operating as designed.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, TX 78737

Leonardo

Job Details: 08/23/2023

Arrived on site to test unit for right front burner not igniting correctly. Customer said he asked for afternoon appointment because he had meetings. Office will need to reschedule ; O-emld tckt

We serviced a

MAYTAG DRYER

Model MED5840TW0

Near New Braunfels, TX 78130

Andrew

Job Details: 08/23/2023

"Arrived on site to test unit for cabinet getting hotter than usual. Customer stated she had ventilation cleared on a Friday 08/18/23 and issue persists. Ran ventilation test and unit mmm got yellow light for good gas poor electric. Ran unit and found element not cycling, just staying on. Accessed timer and found a connection was completely popped out. Secured connection and found element not cycling as designed. Checked fuses and harness with no issues. Advised to have company return or call different company to clear venting. Job complete."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Georgetown, TX 78628

Lou

Job Details: 08/23/2023

"Arrived on site to inspect cooktop burners not igniting properly. Upon further inspection, I tested all burners and found the front left and right burners take too long to ignite creating a large flame. I attempted to adjust the burner heads following service pointer #W11343965 and there was no change. I removed and replaced the front left and right burner heads and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Leander, TX 78641

Maurice R

Job Details: 08/23/2023

Arrived onsite for previously diagnosed parts. On inspection I found the gears on the fc drawer were slightly worn. Installed the new gears and reinstalled the drawers. Tested unit and had customer test the unit and it is operating as designed now. No water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near New Braunfels, TX 78132

Andrew

Job Details: 08/23/2023

"Arrived on site to test unit for leaking from right side. Verified with claims POP is good and unit within warranty. Found evidence of calcium build up on right side of gasket. Ran unit and found a few drops of water dripping on right side. Followed water trail up to top right corner of door gasket where calcium build up is present. Replaced door gasket, unit working as designed. Job complete."

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Round Rock, TX 78681

Paul

Job Details: 08/23/2023

Arrived onsite for a cooktop with a cracked glass top. I found the glass in good condition but it separated from the frame on the front right corner because the foam block that was mounted on the infinite switch housing was flipped the wrong way putting pressure on the glass from underneath. I corrected the foam block on the switch box and replaced the glass top. I tested the cooktop and all functions are working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC1

Near Woodway, TX 76712

Jonathan M

Job Details: 08/23/2023

"Arrived on site for a washing machine that has a damaged cabinet. Inspected unit and work area. The customer advised that she had just gotten back into town 20 minutes before I had arrived and had not had a chance to check out the new cabinet that was delivered yesterday. We opened up the box and found the new cabinet damaged again. The customer advised that at this point, she did not want to continue forward with ordering another cabinet or as she has had two cabinets delivered that were damaged and we had several that were damaged prior to that. She advised that shed prefer just to keep her original cabinet, since that has not caused any further issue and the damage was on the back of the unit where people cant see it. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Cedar Park, TX 78613

Paul

Job Details: 08/23/2023

Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the main harness and the control. I tested the dryer and all functions are working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Austin, TX 78746

Luis

Job Details: 08/23/2023

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Austin, TX 78701

Matthew

Job Details: 08/23/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ0

Near Cedar Park, TX 78613

Paul

Job Details: 08/23/2023

Arrived onsite for a refrigerator not making ice. The customer stated its not filling with water. I tested the icemaker and found it going thru harvest but not filling and I could hear the valve hum. I gained access to the fill valve and connected a hose to it then ran a harvest again and the valve was working as designed. I tried to remove the icemaker and couldnt because it was froze in. I steamed up thru the funnel and removed the icemaker finding the fill tube with frozen ice in it. I cleared the ice and tested the icemaker. The icemaker filled and worked as designed. The fill valve was not weeping. I explained to the customer it could have gotten some trash in it and it blew thru. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78754

Matthew

Job Details: 08/23/2023

Arrived onsite for unit locked. Upon arrival inspected unit. Found customer was experiencing display and control Loc. Found that safety lock feature was enabled. Disabled feature and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near San Marcos, TX 78666

Andrew

Job Details: 08/23/2023

Arrived on site to test unit for failed compressor. Verified compressor was faulty. Replaced compressor and charged to 140psi with nitrogen. Applied bubble solution to all potential leak points. Found no signs of leak. Vacuumed system and charged to specs with )8g R600a. Frost pattern developing nicely on evap. No signs of restrictions. Advised customer to place bottle or glass of water in FC and when completely frozen over to start using unit. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Gatesville, TX 76528

Jonathan M

Job Details: 08/23/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Temple, TX 76502

Tyler

Job Details: 08/23/2023

Arrived on site for dryer not starting. Upon arrival entered diagnostics and f2e1. Found start button intermittently responsive in ui diagnostics. Rescheduled customer for 08/29/23 to complete repairs with new controls. ; ordrng 1 W11525996 (Control) and 1 W11413566 (Ui control)

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Leander, TX 78645

Kimo

Job Details: 08/23/2023

"Arrived onsite for a cooktop with a front right burner that is taking long to ignite. Upon testing I found that the burner would not ignite, I adjusted it and found that it is now operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Pflugerville, TX 78660

Vincent

Job Details: 08/23/2023

Arrived on site to install harness that Techline recommended. Replaced and still tripped breaker. I called techline and spoke to Brandon SR#7737075167 AND DID FURTHER testing and found the heater reading 125ohms showing good but sometimimg in the harness or heater was causing the breaker to trip. Replaced heater and tested. Unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78722

Vincent

Job Details: 08/23/2023

"Arrived on site for refrigerator, inspected unit and work area. The refrigerator was moved to unit #530. I performed a sealed system by removing old compressor and installing the new compressor with access valve and new drier. Vacuum the system and charged with 68g R600. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cedar Creek, TX 78612

Scott

Job Details: 08/23/2023

"Arrived on site for off balanced washer . Ran diagnostics got off balance error . Found in spin unit would vibrate badly. Found inner basket warped . Ordering Inner basket ,gearcase,drive block . Replaced basket first and check if fixes problem . Call to set return. No water leaks at this time. ; ordrng 1 W10554251 (Basket) and 1 WP389140 (Block) and 1 W11454741 (Gear case)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Manor, TX 78653

Scott

Job Details: 08/23/2023

"Arrived on site for knob just spinning .found stem on timer rounded off ,knob in good shape . Replaced timer . Unit is functioning properly. No lint build up at this time. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Austin, TX 78744

Joe Z

Job Details: 08/23/2023

Arrived on site for front left and right rear burners not operating. Upon arrival test unit and found burner valves are not set correctly. Reset the valves on each burner. Test unit and is operating correctly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near New Braunfels, TX 78132

Andrey

Job Details: 08/22/2023

"Arrived on site to test unit for not drying dishes, tested unit found all components engaging properly heater is getting hot, no error codes store in system, notice that rinse aid dispenser is empty customer stated that they use it but not all the time, stated to customer that this model does not have a steam vent so propping door open at the end of cycle should help with drying, and unit is designed to be used with rinse aid at all time for optimal performance, at this time unit is running as designed, no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Austin, TX 78703

Luis

Job Details: 08/22/2023

"Unit 1 Arrived on site. Checked unit,unit cooling correctly,checked temps reading 38 and 2? checked door operation good on all doors,ran diagnostics thermistor passed,ran fan test passed ran icemaker test passed no errors,ran harvest and fill passed. Found loose handle removed handle adjusted set screw reinstalled handle"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Manor, TX 78653

Joe Z

Job Details: 08/22/2023

"Arrived on site for not drying. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test and all components operate correctly including heater. Noticed rinse aid is not being use as well as plastic dishes are not drying. Advice to customer about benefits of using rinse aid, placement of dishes and running hot water prior to dishwasher use. Explained to customer that plastics will not dry in this unit. Unit is operating as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near San Marcos, TX 78666

Scott

Job Details: 08/22/2023

"Arrived on site for washer not starting . Ran diagnostics ,no error codes . Went over with customer how to start unit and the washers normal. Behavior and steps it goes thru. Also instructed on proper loading . No water leaks detected at this time . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mustang Ridge, TX 78610

Scott

Job Details: 08/22/2023

"Arrived on site for washer making noise ,vibrating and walking around . Found no QR code on basket and examined holes . Most hole will not pass light . Ordering basket ,. No water leaks detected at this time. Call to set return ; ordrng 1 W11172199 (Basket)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Austin, TX 78731

Wesley

Job Details: 08/22/2023

Arrived onsite and found the tub ring failing diners pulling apart. Replaced the tub ring. Unit is now operating as designed. all checks good.

We serviced a

JENN-AIR RANGE

Model JJW2430LL00

Near Spicewood, TX 78669

Paul

Job Details: 08/22/2023

Arrived onsite for a wall oven with a damaged outer door. I verified the damage and changed the outer door. Call complete. Use Authorization # J1824H0APL1.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Manor, TX 78653

Joe Z

Job Details: 08/22/2023

Arrived on site to install previously ordered parts. Removed old slides. Drilled out rivets and attached brackets with new rivets onto new slides. Test unit and door is sliding and pulling in correctly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Elgin, TX 78621

Joe Z

Job Details: 08/22/2023

Arrived on site for unit not washing. Upon arrival ran diagnostics and got error code F4-E3 wash motor not operating. Ram cycle and unit fills. Confirmed motor is not operating. Need to replace sump and motor. Office to reschedule ; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near New Braunfels, TX 78130

Andrew

Job Details: 08/22/2023

Arrived on site and replaced shift actuator and lower harness per Techline. Completed a diagnostic cycle with no issues. Ran quick wash and verified unit going through cycles as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78747

Matthew

Job Details: 08/22/2023

1942. Arrived onsite for unit not cooling and frosting over in freezer section. On arrival unit was thawed. Disassembled and inspected. Found brown heater wire disconnected. Secured wire and tested. Unit is now going thru defrost cycle. Unit is functioning properly. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Austin, TX 78757

Matthew

Job Details: 08/22/2023

Arrived onsite for unit not cooling. Upon arrival unit was running and cooling properly. Several large gallons of water in the freezer were solid. Customer explained on 2 separate occasions it seemed like everything thawed out. Unit could potentially have an electronic issue or at worst case a compressor issue. Customer will monitor as unit is currently functioning. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, TX 78756

Matthew

Job Details: 08/22/2023

Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Inspected underneath unit and found cam gears worn. Replaced cam and actuator. Ran test and found no excessive noise issues. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Seguin, TX 78155

Andrew

Job Details: 08/22/2023

Arrived on site to test unit for cabinets getting hot when oven in use. Ran unit at 400 for 1hr and found highest temp outer panels got to is 130. Took temps of cabinet drawer face panels and found temps at 111. Per installation instructions cabinets need to have an allowable temp of 194. Documented with Techline and found unit working as designed. Left side temp where cabinet wrap is melting is 111 degrees when operating oven. Advised cabinets need to have allowable 2 from sides of range per installation instructions and needing to reach out to cabinet company to see what allow temp tolerances are. No leaks detected. Job complete. SR#7736001163

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Maxwell, TX 78656

Scott

Job Details: 08/22/2023

Arrived on site for washer starting and stopping in wash cycle . During diagnostics unit would run for couple minutes the stop . Unplugged vent and unit would run full diagnostics cycle . Unit will now run normal wash cycle as well . Ordering vent . No water leaks detected at this time. Call to set return ; ordrng 1 W11612315 (Vent) and 1 W11545539 (Gasket)

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Marble Falls, TX 78654

Lou

Job Details: 08/22/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the right rear element failure, I removed and replaced the element and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Austin, TX 78731

Wesley

Job Details: 08/22/2023

Arrived onsite for water level concern. Tested. No error codes. Good valve function. Calibrated unit. Tested with clothes. Found normal operation and tolerances.Advised customer on use and care and system design.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Lakeway, TX 78734

Paul

Job Details: 08/22/2023

Arrived onsite for a microwave thats not heating. I found the magnetron defective. I replaced the magnetron and tested the microwave. The microwave is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near San Marcos, TX 78666

Scott

Job Details: 08/22/2023

"Arrived on site for dishwasher not starting . Ran diagnostics 2Xs, began a normal wash cycle . No erro codes and unit ran both test cycles complete and passed . No issues found with unit . Could not duplicate any faults at this time . No water leaks detected at this time. Job complete"