Service History 102 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78747

Matthew

Job Details: 09/26/2023

"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found no frost pattern and compressor making rattling sound. Rolled unit to inspect compressor components and found a puddle of oil on the floor. Took pics. Removed cover and found compressor stub fractured leaking oil out. Oil all over base. Took pics . Called techline for assistance. Adrian-SR 7737421039. Tech recommended blowing system out with nitrogen then replacing compressor. Unit is on Highest level, depending on parking could be 4 flights of stairs with equipment. Aluminum cap tube, need lokring kit. Made recommendations to front office and the contractor to make the unit accessible and possibly on a lower level to allow for purging the system and not spreading oil on apartment floors. Office to reschedule ; ordrng 1 W11582592 (Compressor) and 1 Wpw10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78724

Joe Z

Job Details: 09/26/2023

Arrived on site for leaking from dispenser. Upon arrival inspected unit. Found unit is not leaking but is forming a small amount of condensation on ice door. Explained to customer that with the warm ambient temperatures in home along with freezing temperatures in freezer will cause this condensation at ice door flap. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Lakeway, TX 78734

Scott

Job Details: 09/26/2023

Arrived on site for dead dishwasher . Unplugged and plugged in back in . Unit powered up . Ran diagnostics several times while working on another appliance. No errors and unit passed tests . Couldnt duplicate any faults at time of service. Job complete No water leaks detected at time of service.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS0

Near Austin, TX 78745

Joe Z

Job Details: 09/26/2023

Arrived on site for left rear burner not lighting and left front flame too small. Upon arrival inspected unit and found debris blocking left rear igniter and debris partially blocking left front orifice. Cleared debris from both burners. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID VENTHOOD

Model KVUC600KSS0

Near Austin, TX 78702

Wesley

Job Details: 09/26/2023

Arrived onsite and found unit operating with slight flicker of the dim light setting. Advised customer on the LED lighting used resulting in the flickering occurring on the dim setting. Unit does not need service. Verified normal proper function of the vent system. All checks good. Pop provided to claims

We serviced a

KITCHENAID RANGE

Model KFGC500JAV01

Near Austin, TX 78702

Wesley

Job Details: 09/26/2023

Arrived onsite for concerns about heating consistency with the convection. Found unit operating as designed during testing. Reset control and advised customer on convection settings. All checks good.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Rogers, TX 76569

Tyler

Job Details: 09/26/2023

"Arrived on site for washer not turning on. Upon arrival confirmed failure and verified unit had stable 120 connection p. Found no voltage between ACU and ui and replaced ui. Found functionality and power restored to washer. During tests I also found gearcase grinding but found no oil under unit. Found agitator barrel and screw siezed onto gearcase shaft. Instructed customer to notify extended warranty of gearcase failure and will need office to get autho for agitator, gearcase, and agitator screw; ordrng 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 Cnote (Needs autho!!!)"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near San Marcos, TX 78666

Andrew

Job Details: 09/26/2023

Arrived on site to test unit for oven not heating properly and control error. Found f1e0(internal board failure). Needing control replaced. Office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC

Near Seguin, TX 78155

Andrey

Job Details: 09/26/2023

"Arrived on site to test unit for loud noise, tested unit found suspension has failed causing it excessive knocking the tub ring off causing the noise customer was describing, replaced suspension and installed the tub ring back, ran diagnostics cycle found all components operating as designed, advised customer to monitor and if any other issues return, call extended warranty, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waco, TX 76705

Jonathan M

Job Details: 09/26/2023

"Arrived on site for a washing machine that is making a grinding sound and is not completing cycles. Inspected unit and work area. Ran unit through diagnostics and did not find any sort of error codes. I ran the unit through an auto test and the unit ran as designed until it came to the agitation and spitting portions of the cycle were a grinding sun was visibly present. Checked underneath, and found that the cover shield had been penetrated by some thing underneath the washer, and had completely destroyed the cam underneath. The unit will need a new shield, cam, and belt. Ordering all three parts and rescheduled the customer to 10/2.; ordrng 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt) and 1 W11409708 (Shield)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Killeen, TX 76549

Tyler

Job Details: 09/26/2023

"Arrived on site for washer not completing cycles and showings suds error. Upon arrival found the following errors in diagnostics F0E2, F9E1, F5E4. Tested drain pump and found no debri but pump over heated and not pumping out any water. Remov3d water and replaced pump. Also found pressure switch had failed. Found no signs of over suds-ing. Reassembled and tested unit. Found no leaks and washer working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mustang Ridge, TX 78610

Matthew

Job Details: 09/26/2023

Arrived onsite for unit not dispensing ice after last visit. Upon arrival inspected unit. Found motor seizing. Replaced auger motor. Tested and unit is functioning properly. Job complete

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Austin, TX 78730

David Z

Job Details: 09/26/2023

"Arrived on site to diagnose oven that is not powering on. Was informed breaker trips every time they try to power the unit on. I disconnected the unit from the power supply and was able to turn on the breaker. If the L1 is connected the breaker trips. I removed all loads and connections from the control and tested. Breaker does not trip. If I connect ANY loads to the control, or the P8 connection the breaker trips instantly. Swapped control and tested with a new control, and results are the same. Found no grounded L1 wires, indicating this is likely a compatibility issue with the specific breakers used. Advised to change our the breaker with a different brand / model and this should resolve. Call complete."

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Georgetown, TX 78628

David Z

Job Details: 09/26/2023

Arrived on site to install missing support for microwave element. On arrival opened box with new supports and found them broken. Reordering new supports to resolve. ; ordrng 2 W10909479 (Support)s

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Waco, TX 76712

Jonathan M

Job Details: 09/26/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, access, valve, and evaporator and vacuumed down the unit to -30 PSI. Found pressures hold for 45 minutes. Charged the unit up with 6.2 ounces of R134A. Found pressures were good. On the unit working an operating as designed for about 15 to 20 minutes and then the unit short cycle again before the evaporator plate was able to make a full slab of ice. Spoke to JC and was advised to order the recirculating pump, pump, harness, and control. Ordering parts and rescheduled the customer to 10/2. Scheduled service for two hours due to needing to run through an icemaking cycle and potentially contact tech line if services dont work.; ordrng 1 W11542867 (Recirculating pump) and 1 W11034363 (Control) and 1 W11126268 (Pump harness)"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Manor, TX 78653

Kimo

Job Details: 09/26/2023

Arrived onsite for a dryer the is making a jingling noise when in use. Upon inspection I found that the noise was coming form the motor due to a bushing that had blown apart. I replaced it and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Seguin, TX 78155

Andrey

Job Details: 09/26/2023

"Arrived on site to test unit for no power, customer stated that the issue is not the power, but unit has damage to the tub, inspected tub and found bid dent in the rear, will need a new tub to fix issue be customer will try to get it replaced with Home Depot, if the exchange does not happen then tub will need to be ordered, at this time job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near New Berlin, TX 78155

Andrey

Job Details: 09/26/2023

"Arrived on site to test unit for MW not installed properly, customer stated that fumes and steam from are not venting properly when cooking on front burners, tested unit found unit is installed properly but just does not have enough CFM to remove all the steam, checked damper and it is opening properly, unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD708MPS00

Near Austin, TX 78745

Luis

Job Details: 09/26/2023

"Arrived on site. Checked upper temp reading 1? checked low section reading 7 checked near icemaker reading 15?,checked mid section reading 3? called techs support ran diagnostics amp reading fluctuating. Replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec Ran diagnostics compressor powered on,fans working. Sr#7737412665Autho K18QVC1NL2"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Austin, TX 78737

Luis

Job Details: 09/26/2023

"Arrived on site. Frost on food packages,checked door seal good,even all around,removed door found middle section between liner and cabinet missing sealer,added sealer reinstalling door raised freezer door"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Manor, TX 78653

Kimo

Job Details: 09/26/2023

Arrived onsite for a DW that is not starting the wash cycle. Upon arrival I ran the unit in diagnostics mode and found that the wash motor did not turn on. I replaced it and tested the unit and found The unit operating as drain. No leaks

We serviced a

WHIRLPOOL OVEN

Model kode500ess20

Near Spicewood, TX 78669

Leonardo

Job Details: 09/26/2023

Arrived on site to test unit for unit taking long to bake on short cycles. Test unit and average temp correctly at this time when set to 375?. Advised customer to give unit extra 5 minutes when baking short cycles. Showed customer how to calibrate unit if needed job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Gerry C

Job Details: 09/26/2023

"WMH32519HZ07 Arrived to inspect burning odor. I found the unit did not heat and I did not detect a burning odor during initial testing. Removal of the unit from its installation and disassembly revealed the diode had failed and burnt through its external insulation. Due to the probability of associated failure from the high p-current failure, I removed and replaced the magnetron and capacitor as well, with the diode. Operational test good. I contacted the safety line and advised of my findings and repair. MfrRef # 7737364169."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near China Spring, TX 76633

Jonathan M

Job Details: 09/26/2023

Arrived on site for a range that wont turn on the oven. Inspected unit and work area. Found the clock working and several buttons working but other buttons not working. Replaced the main control and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near Austin, TX 78717

Maurice R

Job Details: 09/26/2023

"Arrived onsite for water dispenser not working. On inspection the unit had no filter, customer said that she bought a filter and it did not work and she returned and got another. She thought something was wrong with the unit. I installed the new filter and the water started working. I looked at the fc handle and tried to tighten it up. The threads on the left side are missed up and the set screw would not tighten up. Ordering new Handel. Office to reschedule when part arrives. No water leaks detected during service. ; ordrng 1 W11045125 (Handle fc)"

We serviced a

MAYTAG DRYER

Model MED6230HW

Near Austin, TX 78717

Maurice R

Job Details: 09/26/2023

Arrived onsite for dryer making a noise wheel with a flat spot. Gain access to the dryer and replaced wheels and belt. Found on the drum there was a melted piece of plastic that the wheels were hitting. Had get a screw driver to pry the plastic off. The unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Austin, TX 78744

Joe Z

Job Details: 09/26/2023

Arrived on site for possible temperature issues with ice in container clumping together. Upon arrival inspected unit and found all ice in container is clumped due to icemaker leaking. Inspected valve and is not weeping. Found during fill test icemaker leaks at front left corner. Uploaded picture on SD. Need to replace icemaker. Did temperature test an temperatures in both sections are correct. Ordering icemaker office to reschedule ; ordrng 1 W11556926 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD01

Near Buda, TX 78610

Luis

Job Details: 09/26/2023

"Arrived on site for no cool. Pierced low side diagnosed a defective compressor,replaced compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Round Rock, TX 78681

Maurice R

Job Details: 09/26/2023

"Arrived onsite for light bulb exploding in MW. On inspection the bulb was shattered, installed a new bulb and the light came on and would not turn off. Ordering a control board. Called WP to report what i found. Office to reschedule when part comes in.dSr7737417717; ordrng 1 WMH53521HZ06 (Control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Seguin, TX 78155

Andrey

Job Details: 09/26/2023

"Arrived on site to test unit for a buzzing noise, tested unit found when blower fan is running the buzzing is present, removed microwave and found a large dry cricket stuck in the blower, removed and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78728

David Z

Job Details: 09/26/2023

Arrived on site to replace refrigerator light switch. Found existing switch paddle was snapped off. Replaces switch and tested. Verified proper function. Repair completed.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Austin, TX 78747

Joe Z

Job Details: 09/26/2023

"Arrived on site for Checked polarity and is correct. Ran unit for testing during testing unit operates correctly but begins to lose power. Put leads o terminal block. L1-N maintains 120, L2-N fluctuates from 120-107, then back up to 120. Found L2 is not consistently sending 120. Contacted techline for assistance. Spoke with curt. Curt recommended having outlet reinstalled and being sure all wiring is correct. Customer will need to be sure that there is a constant 120 from L2 before calling us back. SR#7737416150"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Buda, TX 78610

Matthew

Job Details: 09/26/2023

"Arrived onsite for washer not latching. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran several tests and couldnt duplicate any issues. Invited customer to run a load as normal and all is functioning. Could not duplicate any issues at this time. Possibly, the start button was not held down long enough to start the cycle. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHB1

Near Seguin, TX 78155

Andrey

Job Details: 09/26/2023

"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced sump assembly and tested,u it is now running as designed, no leaks detected job complete"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Austin, TX 78745

Matthew

Job Details: 09/26/2023

Arrived onsite for unit not cleaning properly. Upon arrival inspected unit. Tested and confirmed wash motor failure. Upon unboxing found new motor defective. Re ordering. Set to return Fri 29th. Left unit unplugged and notified customer not to use . ; ordrng 1 W11613570 (Sump and motor)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Kimo

Job Details: 09/26/2023

We could not locate the correct key for the appointment. And the customer was not home and di not answering the phone when called. The appointment complex office will call to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Killeen, TX 76541

Tyler

Job Details: 09/26/2023

"Arrived on site for washer not draining. Upon arrival found f7E6 in diagnostics but no other codes, found drain pump at 19.6phms from control, found krimping occurs in harness. Replaced control, harness and cap. Reassembled and tested unit. Found washer draining and working as designed with no leaks, call complete"

We serviced a

WHIRLPOOL DRYER

Model med4500mw0

Near Killeen, TX 76542

Tyler

Job Details: 09/26/2023

"Arrived on site for timer not working, knob just rotating and unit not turning on. Upon arrival confirmed failure and found timer stem broken not allowing knob to grab on and rotate it. Will need office to reschedule due unknown part Availability. Ordering W11685947 timer; ordrng 1 W11685947 (Timer)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Austin, TX 78759

David Z

Job Details: 09/26/2023

"Arrived on site to diagnose dishwasher that eas not properly drying dishes. On arrival customer said dishes get mostly dry, but the walls of the tub and the door have water still on them. I checked the settings on the wash cycle and advised customer of using all the high temp options to get a full and proper dry, especially the extended heat dry. Since dishes are mostly dry we know the element is good, and no errors are present. Rinse aid is being used and will continue to cure the tub and reduce moisture left. Unit working as designed. Call completed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Round Rock, TX 78681

Maurice R

Job Details: 09/26/2023

"Arrived onsite for previously diagnosed parts. Installed the new motor and pump on the unit, checked for water leaks during the diagnostic cycle. No leaks were detected during the test. The unit is operating as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHW0

Near Fort Cavazos, TX 76544

Tyler

Job Details: 09/26/2023

"Arrived on site for washer not responding to input or starting. Upon arrival confirmed failure and couldnt enter diagnostics. After further testing I found main control not sending full voltage to ui control. Replaced main control and found partial response to ui but couldnt enter diagnostics. Rescheduled customer for 10/03/23 to complete repairs with new ui. Ordering W11677714 ui control, W11226294 switch ; ordrng 1 W11677714 (Ui conrol) and 1 W11226294 (Door switch)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near San Marcos, TX 78666

Andrew

Job Details: 09/26/2023

Arrived on site to test unit for broil element hanging down. Recommend support replacement. Office to reschedule. ; ordrng 1 W10909479 (Support)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near New Braunfels, TX 78130

Andrew

Job Details: 09/26/2023

Arrived on site to test unit for blower error. Verified error prompting. Replaced blower and tested to 350 with no issues. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Manor, TX 78653

Kimo

Job Details: 09/26/2023

"Arrived onsite for a refrigerator that seems not be able to be leveled. Upon arrived I inspected the rollers and found that they were find not stripped. I the adjuster the door and got them to line up properly I also checked that the unit is no longer rocking, it is not."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Austin, TX 78731

David Z

Job Details: 09/26/2023

"Arrived on site to install new console to resolve failed console / possibly control. Installed new console and found it powers on for power loss, but buttons don't respond. Found burnt section of the board on the console likely causing this failure due to defective part. Reordering console. Return visit set for 10/3.; ordrng 1 W11413566 (Console)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Austin, TX 78717

Maurice R

Job Details: 09/26/2023

"Arrived onsite for previously diagnosed parts. Installed the ui,control board, panel and the door gasket. While installing the panel I pulled the vent off the door and found that the gasket was folded back and letting moisture into the ui area. Ordering a new vent for the unit. No water detected during service. ; ordrng 1 W11649995 (Vent)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS1

Near Lakeway, TX 78734

Leonardo

Job Details: 09/26/2023

Arrived on site to replace tub. Replaced tub test unit and found bad fill valve. Ordering fill valve rescheduled for Thursday. ; ordrng 1 W11434044 (Fill valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM00

Near Elgin, TX 78621

Kimo

Job Details: 09/26/2023

Arrived onsite for a refrigerator with a leaking ice maker. Upon inspection I found that the leak was caused by the fill tube because it was not installed properly I corrected this and tested the unit after turning the water back on and found unit operating as designed no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Waco, TX 76705

Jonathan M

Job Details: 09/26/2023

"Arrived on site for a dishwasher thats not draining. Inspected unit and work area. Found the unit with standing water and attempted to drain the unit. Found the unit attempting to drain but sounding like something was hitting the impeller. Drained out the unit using a shop vac remove the drain pump and found something stuck in the drain pump assembly. Reassembled the unit and tested the unit several times. The unit was able to fill and drain as designed. I did notice that they are on a closed drain, which was causing the drain pump to take longer than normal to drain out the water. Did I advise them to get off the closed drain . Call complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SSDUDE01

Near Cedar Park, TX 78613

Kimo

Job Details: 09/25/2023

Arrived onsite for a built in refrigerator with light out in both sections. Upon arrived I found that this was true. I replaced the leds and tested the unit and found the unit operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Blanco, TX 78606

Andrew

Job Details: 09/25/2023

Arrived on site and replaced previously diagnosed RC damper. Noise is no longer present. Switched mullion to always on. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78717

Kimo

Job Details: 09/25/2023

Arrived onsite for a DW that is not draining. Upon inspection I found that the unit had water in the bottom of the unit. I pressed the cancel/drain button and found that the unit drained. I checked the flat switch and found that it was good. I replaced the control as this issue seems to be a intermittent issue. I tested the unit and found the unit operating as drain

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW1

Near Leander, TX 78641

Maurice R

Job Details: 09/25/2023

"Arrived onsite for hot water in washer not turning off. Ran diagnostics and it operated as normal. Customer said that he thought it was working now. I ran the unit on quick wash and the water turn off at the 10 minute mark and did turn back,on unit the rinse cycle. The unit is operating as designed and no water leaks detected during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near Dripping Springs, TX 78620

Scott

Job Details: 09/25/2023

Arrived on site for dishwasher not draining . Found plug still in disposal. Removed plug . Ran diagnostics rests . All checked normal. No water leaks detected at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78738

Scott

Job Details: 09/25/2023

"Arrived on site ,replaced sump and motor . Ran diagnostics,all checked normal. No water leaks detected at this time. Job complete"

We serviced a

JENN-AIR RANGE

Model JGS8860BDP18

Near West Lake Hills, TX 78746

Leonardo

Job Details: 09/25/2023

Arrived on site to test unit for front right burner igniting. Test unit and found bad module. Will need new module. Customer is going to call the office job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78729

Wesley

Job Details: 09/25/2023

Arrived onsite and found unit operating with failed wash arm. Replaced the way arm to repair. Advised on design of vent and operational preferences. All checks good. No error codes after full test. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Nolanville, TX 76559

Tyler

Job Details: 09/25/2023

Arrived on site for refrigerator still leaving moister around rc ice box door. Upon arrival reconfirmed failure. Found no air gaps or broken seals. Found ice box fan and fc evap fan working as designed and replaced left side rc door per Techline recommended. Instructed customer to give unit 24 hrs to stabilize temps call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Round Rock, TX 78681

Kimo

Job Details: 09/25/2023

"Arrived onsite for a refrigerator that is not making any ice or dispensing water. Upon arrived I found that the unit had water supply to it and it was turn on. Upon further inspection I found that the valves were not plugged in. I plugged them in and found that the valves would just run but not water would move though the system. I replaced the dual valve and found that same issue. With maybe a control issue.I am ordering the control, ui and the pad and returning with the single valve and setting return for the 10/02/23; ordrng 1 W11224256 (CNTRL-ELEC) and 1 W11579559 (Ui) and 1 W10853387 (Pad)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near San Marcos, TX 78666

Andrey

Job Details: 09/25/2023

"Arrived on site to test unit for long dry times, tested unit found vent is completely restricted, advised customer not to run unit until restriction has been removed, at this time unit is heating, job complete"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Dripping Springs, TX 78620

Leonardo

Job Details: 09/25/2023

"Arrive on site for element support broken. Pulled unit out to install new support. Install new support, test unit unit test as designed at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Austin, TX 78719

Leonardo

Job Details: 09/25/2023

"Arrived on site to test unit for unit leaking. Found leak coming from float. Theres not nut or anything unit is leaking due to not being leveled. Water is getting in the float, floor is not level customer is going to pull unit out job complete."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Pflugerville, TX 78660

Joe Z

Job Details: 09/25/2023

411.Arrived on site for SAFTEY oven gets too hot. Upon arrival customer states that the glass on door gets too hot. Preheated oven to 400. Unit preheated and began temperature cycles. I let unit cycle 3 times and averaged 411 degrees. Contacted techline and spoke with Rich. Rich referred me to job aid for oven surface temperatures. He determined that unit is operating as designed. SR# 7737402178. Contacted Eric from SAFTEY team. Notes were documented. Ref# 7737360017. Job complete

We serviced a

GE WASHER

Model GTW460ASJ2WW

Near Georgetown, TX 78633

David Z

Job Details: 09/25/2023

"Arrived on site to follow up on washer leaking when in use. Ran unit and confirmed leak coming from valve, around the thermistor. Replaced valve and used some silicon around the thermistor to prevent leaks. If issue repeats we need to install a new valve thermistor. Repair completed."

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Salado, TX 76571

Tyler

Job Details: 09/25/2023

Arrived on site for cooktop with burner flames to big. Upon arrival confirmed failure. Was able to correct issue but adjusting flame sizes to desired levels. Unit working as designed call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Salado, TX 76571

Tyler

Job Details: 09/25/2023

Arrived on site for refrigerator with left hand rc door not shutting properly. Upon arrival confirmed failure. Found unit needed to be leveled and also found no grease on mullion. Added grease to mullion divider and relvled unit. Found fridge door could shut and lvl. Call complete ; ordrng 1 Cleargrease (Clear grease)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Austin, TX 78750

Paul

Job Details: 09/25/2023

Arrived onsite for a dryer with the control panel not responding. I found correct voltage to the dryer and no voltage out of the main control to the console. I replaced the control and tested. The dryer is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Pflugerville, TX 78660

Joe Z

Job Details: 09/25/2023

Arrived on site for unit with no power and tripping breaker. Unit is in apartment 8304. Upon arrival maintenance department mentioned that the unit trips the breaker after about 2 minutes every time. inspected unit and breaker is tripped. Restored power and unit began to operate. The unit tripped breaker immediately. During inspection found harness to icemaker is pinched. Uploaded picture to SD. Disconnected icemaker and test unit. Unit is now operating without tripping breaker. Contacted claims an confirmed This unit initially does not come with icemaker and was installed by previous apartment management. Unit is operating as designed. Maintenance will need to replace icemaker . Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Dripping Springs, TX 78759

Leonardo

Job Details: 09/25/2023

"Arrived on site to test unit for rust on front panel. Found rust, opened box for new panel, new panel was damaged. Will need to reorder new panel, office to reschedule. ; ordrng 1 W11416371 (Panel)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 09/25/2023

"Arrived on site for dryer not starting. Upon arrival found timer stem broken and knob clip cracked. Replaced knob and timer, found dryer working as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Leander, TX 78641

Maurice R

Job Details: 09/25/2023

"Arrived onsite for dishwasher not working correctly. The customer said that the ui works sometimes, then there are times she can not get to work. Ran diagnostics mode and had no issues. Gain access to the ui and found moisture in the ui. I replaced the vent,ui and control board. The ui now works as designed, the unit passed the diagnostic test. No water detected during service."

We serviced a

WHIRLPOOL RANGE

Model KFDC558JSS01

Near Round Mountain, TX 78663

Gerry C

Job Details: 09/25/2023

"KFDC558JSS01 Arrived to inspect flame and heat issues. I found the unit had the correct orifices installed, but the low flame height and regulator settings were not correct. I corrected the setting and tested. The unit heated the cooktop burners as designed and I adjusted the FR and FL burners for a quicker ignition. I advised the customer the preheating times for the unit should be around 20-25 minutes for an electric oven to allow for consistent and full chamber heating. Operational test good, no gas leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 09/25/2023

"Arrived on location checked unit for upper rack wheels broken. Test unit and found adjusters broken, replaced adjusters. Tested unit and unit tested good."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, TX 78730

Wesley

Job Details: 09/25/2023

Arrived onsite and Tested unit for unusual noise and determined the noise concern was the normal pitch and frequency variables that accompany a normal hi speed spin. Advised accordingly. All checks good. No error codes.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Wimberley, TX 78676

Andrew

Job Details: 09/25/2023

Arrived on site to test unit for condensation forming in FC and freezing. Found LH side of FC gasket not closing properly. Replaced slides and unit now working as designed. Sealed gap between liner and cabinet with silicone. Also turned humidity control on. No leaks detected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS20

Near Manor, TX 78653

Joe Z

Job Details: 09/25/2023

Arrived on site to install previously ordered part. Upon arrival customer had unit disconnected from power supply and sitting on kitchen floor. Replaced control W11261167. Could not test unit due to needs to be reinstalled. The builder will have unit reinstalled. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Austin, TX 78739

Andrey

Job Details: 09/25/2023

"Arrived on site to test unit for no power, tested unit found drain pump activating but control unresponsive, control and pump that is provided are not correct, will need to replace control and drain pump on return visit, ordering parts office to get authorization reschedule for 9/29; ordrng 1 W11654023 (Control board) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Leander, TX 78641

Lou

Job Details: 09/25/2023

"Arrived on site to inspect range oven with smoke coming from the bottom of the oven door. Upon further inspection, I checked the door gasket and it is installed properly (photo). I checked for error codes and found none. I tested the unit on Bale at 350 degrees and the unit operated as designed. While heating, I could hear the normal popping/movement noises from the oven bottom panel and smell the newness burn off odor all units give off when they are first tested. I found no smoke coming from the unit during testing. Tested the cooktop burners and all are operating as designed. No gas leaks detected during service and no repairs needed at this time, job completed. No one available to sign for receipt/new build vacant home"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Kyle, TX 78640

Andrey

Job Details: 09/25/2023

"Arrived on site to test unit for shelf issues, customer stated that there is a hand print on one of the shelves that after trying multiple chemical to remove it, it is still there, attempted to remove it but when glass fogs up the hand appears, shelf provided is not correct, ordering shelf off to reschedule ; ordrng 1 W11188040 (Glass shelf)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Round Rock, TX 78664

Kimo

Job Details: 09/25/2023

"Arrived onsite for a dryer that is not heating. Upon arrival I inspected the unit and found that all thermostats,fuses, and thermistors all good the timer is operating along with all the switches. Upon further in I found that the Centrifugal switch on the motor has failed not sending power to the heating element. I replaced the motor and tested the unit and found unit operating was designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78703

Luis

Job Details: 09/25/2023

Arrived on site for no ice. Ran diagnostics E2 error code diagnosed a defective icemaker ordering a new icemaker. ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDB03

Near Cedar Creek, TX 78612

Matthew

Job Details: 09/25/2023

Unit in warranty. Arrived onsite for unit not cooling properly. Upon inspection found evaporator motor not energizing. Ordering fan motor and control . Unit to be unplugged 2 days prior to service. Office to reschedule ; ordrng 1 WP2315539 (Evap motor) and 1 W11666427 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Cedar Creek, TX 78612

Matthew

Job Details: 09/25/2023

Arrived onsite for unit not powering on. Upon arrival inspected unit. Found fuse blown. Used jumper across fuse. Unit powered on. Found as soon as door is closed the motor starts turning. Ordering Control and switches. Office to reschedule ; ordrng 1 W11551761 (Lower interlock) and 1 W11551558 (Upper interlock) and 1 W11552018 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near San Marcos, TX 78666

Andrey

Job Details: 09/25/2023

"Arrived on site to test unit for thumping noise, tested unit found worn out belt and rear rollers, replaced all parts from repair kit 4392065 and tested, unit is now running as designed, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Lago Vista, TX 78645

Maurice R

Job Details: 09/25/2023

Arrived onsite for icemaker not producing ice. On inspection found error E2 and the unit could not find home position. The FC was 0? and the icemaker was at 11?. Ordering a RC icemaker. ; ordrng 1 W11658802 (Ice)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Blanco, TX 78606

Andrew

Job Details: 09/25/2023

Arrived on site and replaced previously diagnosed sump assembly. Unit now working as designed. Advised customer to have home filtration system checked as excessive calcium build up present. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Pflugerville, TX 78660

Joe Z

Job Details: 09/25/2023

Arrived on site to install previously ordered parts. Test motor resistance at control and is good. Test capacitor and is within capacitance. Replaced control W11608056. Calibrated unit and calibrated correctly. Ran a quick cycle and unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Kyle, TX 78640

Andrey

Job Details: 09/25/2023

"Arrived on site to test unit for moisture buildup on FC gasket, tested unit found all gaps sealed and gasket is sealing good, disconnected condenser fan to heat up mullion, mullion temp at 70-74, called tech line to diagnose further, per tech line foam strips need to be installed per instruction sent to me by email SR#7737398511, AM will need to be to returning tech on this job, ordering foam strips, office to reschedule ; ordrng 2 W11159728 (Foam strips)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Temple, TX 76501

Jonathan M

Job Details: 09/25/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the icemaker, ice door, and facia heater. Tested the unit in the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bastrop, TX 78602

Matthew

Job Details: 09/25/2023

Arrived onsite for unit not draining. Upon arrival inspected unit. Found wash motor not energizing. Confirmed in diagnostics with 4/3 error code. Ordering wash motor assembly. Set to return Oct. 2nd.; ordrng 1 W11025157 (Motor assembly)

We serviced a

WHIRLPOOL RANGE

Model WGE555S0BS01

Near Johnson City, TX 78636

Andrew

Job Details: 09/25/2023

Arrived on site to test unit for upper oven door constantly getting locked. Found error f2e1(stuck button) and f9e0(product mis-wired). Was able to manukau open door. Recommend control replacement. Needing autho and Office to reschedule. ; ordrng 1 WPW10692917 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Dripping Springs, TX 78620

Scott

Job Details: 09/25/2023

"Arrive on site ,replaced belt . Unit is now heating and tumbling . Job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 09/25/2023

KUID308HPS01 Arrived to inspect no ice. The customer said the unit did not produce after the last repair and I inspected. I found no water entering the unit and verified VAC to the solenoid. I removed and replaced the inlet valve and tested. The unit resumed normal operation. No leaks observed during service.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Kyle, TX 78640

Andrey

Job Details: 09/25/2023

"Arrived on site to test unit for long dry times, tested unit found vent completely blocked with lint on the exterior, unit is running as designed and heating properly, advised customer clear out the vent before using unit again, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Austin, TX 78729

Wesley

Job Details: 09/25/2023

"Arrived onsite and delivered door bin replacement verified fit, unit is now operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78754

Joe Z

Job Details: 09/25/2023

Arrived on site for not cooling. Upon arrival unit is in a vacant apartment. inspected unit and is cooling but not correctly. Found sheet of ice at base of Fc cabinet. Cleared ice from drain area. Found foam insulation covering drain. Cleared debris and test drain by pouring cup of water . All water drained correctly. Ran diagnostics and all components operate correctly. Forced defrost and heater is energizing and operating correctly. Maintenance department will leave power off and allow evaporator to thaw. They will run towels on floor and all a couple of days with door open. Unit is operating as designed. Job complete

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Blanco, TX 78606

Andrew

Job Details: 09/25/2023

Arrived on site to test unit for water accumulation on bottom of FC. Removed ice sheet and cleared clogged drain. Sealed gap between liner and cabinet with silicone. Also applied silicone behind RC gasket as it is pooping out too easily. Applied permagum around drain tube in compressor compartment. No leaks detected. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bastrop, TX 78602

Matthew

Job Details: 09/25/2023

Arrived onsite for unit not washing correctly. Upon arrival inspected unit. Found wash motor not energizing. Ran diagnostics and confirmed wash motor failure. Replaced motor. Tested and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Salado, TX 76571

Tyler

Job Details: 09/25/2023

Arrived on site for refrigerator not cooling in upper rc. Upon arrival found temps at 8/58(actual) when set to 0/37. Fo7nd ice being made in upper rc. Found no air gaps. Compressor and fc evap fan were running. Checked resistance at P5 1&2 (3.7k) p8 3&4 (4.8k) but found no ice build up or any moister on rc evap coil. Called techline and reported findings Sr#7737401415. Tested Rc thermistor in cup of ice and found values drop to 21k within 3 minutes. Was instructed by techline to replace rc fan/harness asm. Replaced ui and rc evap fan asm. Instructed customer to give u it 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Del Valle, TX 78617

Matthew

Job Details: 09/25/2023

Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Compressor is running. Checked pressures and running at 0/115 psi. Freezer temperature at 15. Called tech line due to recurring problems. Spoke to Andrew- 7737245567. Tech notified equalized pressure should be 30/30 psi and Running at -6/130. Continued testing unit and found would not equalize. Tech suspected partial restriction in the dryer. Recommend replacing dryer and flushing system. Flushed high and low side. Pulled vacuum and held. Charged per spec and ran unit. Pressure is good and frost pattern is ideal. Customer will monitor over 24 hrs. Job complete