Service History 101 - Appliance Express

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Dripping Springs, TX 78620

Leonardo

Job Details: 09/27/2023

Arrived on site to test unit for front left burner taking excessive time to ignite. Found clogged burner head. Replaced burner head and described proper cleaning to client

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Salado, TX 76571

David Z

Job Details: 09/27/2023

"Arrived on site to diagnose washer making loud screeching sounds when running. I checked under the unit and found gearcase oil splattered all over the cabinet and the rotor screw missing. I disassembled and replaced the leaking gearcase, slider, rotor. Reassembled and verified proper spin and no noise present. Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204ESB00

Near Austin, TX 78735

Luis

Job Details: 09/27/2023

"Arrived on site for water leaking. Found ice in drain pan in freezer section,removed unit from enclosure,removed drain pan checked inside drain tube found styrofoam plugging drain tube,uploaded picture,broke and removed styrofoam found water dripping from drain correctly reassembled unit. Advised customer to defrost unit to completely drain drain pan in freezer section."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76502

Tyler

Job Details: 09/27/2023

"Arrived on site for washer that agitator had come free from inner basket. Upon arrival confirmed failure and found agitator screw had back out of gearcase. Replaced agitator and added lock tight to bolt, found washer working as designed. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Austin, TX 78702

Wesley

Job Details: 09/27/2023

"Arrived onsite and listed to dryer for reports of motor sounds. Found unit operating with normal motor sounds, compressor and pump sounds per design. All checks good. Advised customer on findings. POP provided"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204KSB00

Near Austin, TX 78703

Luis

Job Details: 09/27/2023

"Arrived on site for door open chime. Found bottom door missing switch plate unable to engage plunger switch,ordering switch plate. ; ordrng 1 W11678576 (Plate switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Austin, TX 78749

Luis

Job Details: 09/27/2023

"Arrived on site for noise complaint and water dripping from dispenser. Disconnected dispenser line from fittings,reconnected and secured connections tested dispenser no leaks,ran diagnostics no odd noise during fan test or compressor test,adjusted bottom wheel base."

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Canyon Lake, TX 78133

Andrew

Job Details: 09/27/2023

"Arrived on site to test unit for loud noise. Found blower wheel was broken and when heated would expand causing rubbing/taping sounds. Replaced blower wheel, unit now working as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hewitt, TX 76643

Jonathan M

Job Details: 09/27/2023

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the suspension and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Georgetown, TX 78633

David Z

Job Details: 09/27/2023

Arrived on site to replace range power cord. Installed nea cord and verified all functions working properly. Repair completed.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78737

Leonardo

Job Details: 09/27/2023

Arrived on site to test unit for unit leaking. Test unit and found tub gasket had water residue on it. Replaced tub gasket ran unit and no leaks present at this time. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MED8630HC2

Near Austin, TX 78735

Scott

Job Details: 09/27/2023

Arrived on site for dryer not heating . Found unit is heating but has air flow restriction. Found outside vent was covered up bye mulch . Advised customer to have vent cleaned . Collated 162.36 AUTHO 3LW9K4. Job complete. Cleaned lint out of unit .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Canyon Lake, TX 78133

Andrew

Job Details: 09/27/2023

Arrived on site and replaced previously diagnosed ui and control. Also cleaned out clogged condenser. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS0

Near Andice, TX 78628

Gerry C

Job Details: 09/27/2023

SS on arrival verified the complaint vent air is coming down onto the cooktop and not vented out. Found installation issue where it vents out. There is not a tubing connection and there is a gap down to the cooktop. Back of unit must be flush against the back wall. Installer must also add spacer to the back to block air flow down. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Austin, TX 78739

Scott

Job Details: 09/27/2023

"Arrived on site for washer making a lot of noise while spinning out . Ran diagnostics got off balance error . And unit is loud in spin cycle . Ordering gearcase , agitator, suspension. Call to set return ; ordrng 1 W11195971 (Stator) and 1 W11614636"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Round Rock, TX 78681

Maurice R

Job Details: 09/27/2023

Arrived onsite for previously diagnosed parts. Installed the icemaker and HV board on to the unit. When I plugged the unit in it filled the icemaker with water. Customer said that after the last technician the icemaker worked for about 3 days then stopped again. No water leaks detected during service.

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Leander, TX 78645

Kimo

Job Details: 09/27/2023

"Arrived onsite for a vent hood that is not moving air out of the home. Upon arrival I ran the blower in all speeds and found that it ran in all speed but it didnt move air up though the hood like it should. I then gained access to the vent tube and disconnected it from the unit and ran the blower again and found that now it moved air Up through the vent hood like it should, this points to there being a restriction somewhere up the vent leading to the outside of the home.I advised the customer to have someone come out to check the venting/ duct to see if they can find the Restriction"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Kyle, TX 78640

Andrey

Job Details: 09/27/2023

"Arrived on site to test unit for not cooling in RC, tested unit found FC evaporator completely frozen over, defrosted and found brown heater wire has popped out, removed molex connector and added butt splice and applied shrink wrap, replaced thermistor, UI and control as precautionary, unit is now running as designed, no leaks detected job complete ; schdld next appmnt for 10/3 TUE !"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS00

Near Liberty Hill, TX 78642

Gerry C

Job Details: 09/27/2023

"SS WOES3030LS00 on arrival verified mod ser then began to preheat unit at standard 350. After initial start for pre heat rapid pre heat came across the screen. Set unit to standard preheat by hitting start after the notification came across screen and proceeded with testing in standard (normal) mode. After 13 minutes of preheat unit claimed preheat temp of 350 with actual internal temp of 395 which is expected. Cycling temps were 329, 380 found avg was 5 degrees high. Recalibrated to 5 down and shut unit down. Operational test good."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Austin, TX 78704

Leonardo

Job Details: 09/27/2023

Arrived on site to test unit for panel not responding. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Andice, TX 78628

Gerry C

Job Details: 09/27/2023

"WFW72HEDW0 Arrived to install previously diagnosed and ordered parts. I removed and replaced the drum assy and then replaced the control, pump and dispenser to correct previously notated deficiencies. The unit tested as designed and reached high speed spin within service test mode, and at the expected loudness. No leaks observed during service"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Manor, TX 78653

Joe Z

Job Details: 09/27/2023

Arrived on site to install previously ordered part. Replaced bulb. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL FREEZER

Model JF36NXFXDE05

Near Austin, TX 78738

Luis

Job Details: 09/27/2023

"Arrived on site for freezer door issues. Found glides not smooth during opening or closing,added grease to glides tested door operation good"

We serviced a

WHIRLPOOL FREEZER

Model KBSN602ESS01

Near Austin, TX 78738

Luis

Job Details: 09/27/2023

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Georgetown, TX 78628

Maurice R

Job Details: 09/27/2023

Arrived onsite for dishwasher not working. On inspection the spray arm was no moving during diagnostics cycle. Found errors F4E3 F10 E3. Installed new pump and ran diagnostics and the unit is operating as designed and no water leaks detected during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Liberty Hill, TX 78642

Gerry C

Job Details: 09/27/2023

"KRFC704FPS05 Arrived to install previously diagnosed and ordered parts. I elected to replaced the Hv, Orion and both UIs and tested. At that point, I was able to isolate the FC thermistor as the likely original issue. For temporary measures, I removed and replaced the thermistor and tested. All functions returned to the unit with test modes and observable customer facing mode. We w"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Manor, TX 78653

Joe Z

Job Details: 09/27/2023

"Arrived on site for not powering on. Upon arrival inspected unit and is indeed powered on. Customer states that she is unsure of what happened, but no longer has had issue. I noticed the clock is at correct time and customer states that she has never had to set the time. I test all functions of unit and is operating correctly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Austin, TX 78723

Joe Z

Job Details: 09/27/2023

"Arrived on site for gasket falling off. Upon arrival,inspected unit and found tub liner has failed, becoming brittle and falling apart. Uploaded pictures on SD. Need to replace tub. Ordering tub office to reschedule ; ordrng 1 W11409866 (Tub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78664

Kimo

Job Details: 09/27/2023

Arrived onsite to install previous diagnosed parts. Upon arrived I inspected the unit and found that the issue experienced by the customer was caused by a broken lid latch. I replaced the latch and tested the unit and found the unit operating as designed no leaks at time of repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, TX 78633

David Z

Job Details: 09/27/2023

"Arrived on site to diagnose refrigerator with clumping ice. On arrival customer showed me that some of the ice in the bucket was sticking together, and may be due to an icemaker leak. I examined the ice ane bucket and found no evidence of a leaking icemaker, and minor melting ice. When I checked I found thar there was some frost on the ice clumps, like they had been hit with some warm air. Checked all door gaskets and seals and found all are working properly, I also found a good seal on the dispenser door. Ran icebox fan and found it blowing hard with no surging present. Advised to empty the ice bin regularly to ensure ice stays fresh and gets rid of the clumping due to normal usage melting. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Cedar Creek, TX 78612

Matthew

Job Details: 09/27/2023

Arrived onsite to replace faulty switches and control. Replaced components and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDB03

Near Cedar Creek, TX 78612

Matthew

Job Details: 09/27/2023

Arrived onsite to replace faulty fan motor. Replaced motor and tested. Unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 09/27/2023

"Arrived onsite for washer not washing. Talking with the customer he said there is times that the washer will not add water to the unit. Ran diagnostics and it passed all the test. Asked the customer what setting he see the issue with. He said heavy and deep fill. I set the unit to heavy and deep fill and ran it. At the beginning it only adds a little water. Then starts to agitate, 6 minutes later it adds more water to the unit. He said that it happens on any of the settings. I told him that all the components are doing there job and we will change the control board. To see if it stops. Office to reschedule when a the control board arrives. No water leaks detected during service. ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Bastrop, TX 78602

Matthew

Job Details: 09/27/2023

"Arrived onsite for sealed system repair. Replaced compressor , dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Found new compressor is defective. Will need to reorder compressor. Office to reschedule 2 hr SS job. W11506635; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Manor, TX 78653

Joe Z

Job Details: 09/27/2023

"Arrived on site for ice dispenser issues. Upon arrival, inspected unit and found lots of frost build up in ice container. Frost is causing ice to clump and get clogged in dispenser. Test ice door and is not closing correctly allowing too much warm air to migrate up and into container. Need to replace ice door. Ordering ice door. Office to reschedule ; ordrng 1 W11423781 (Ice door)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Austin, TX 78746

Scott

Job Details: 09/27/2023

Arrived on site for control panel not responding to commands . Ran diagnostics and no error codes . Unit is difficult to respond to touch commands. Replaced UI . All checked normal. Touch response is better . Recommended custome hook up unit to WiFi . Left WiFi team number if any help is needed . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Killeen, TX 76542

Tyler

Job Details: 09/27/2023

Arrived on site for dishwasher not draining. Upon arrival confirmed failure and found F9E1 in diagnostics. Found 120 being sent to drain pump but pump not working. Replaced drain pump and retested unit. Found dishwasher could drain water with no leaks. Call complete

We serviced a

FRIGIDAIRE RANGE

Model FGEF306TMFC

Near Waco, TX 76710

Jonathan M

Job Details: 09/27/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced both the burner controls and the terminal block, and when I asked the customer about whether they bought a new power cord, the customer advised they had not and completely forgot about it. Due to the damage done to the existing power cord, I was unable to use it. I showed the customer how to put the power cord on properly and advised for him to call back if any other issues persist. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Martindale, TX 78655

Andrey

Job Details: 09/27/2023

"Arrived on site to replace previously diagnosed FC slides, replaced and tested unit is now functioning as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Georgetown, TX 78633

David Z

Job Details: 09/27/2023

Arrived on site to install new console. Cusromer said leak was still present on the left hand side at the end of cycles. I replaced the tub gasket and the vent. Found the new vent had a much tighter fit. Replaced console and tested. Confirmed all functions working as designed. Customer will run some additional cycles and let us know if leak returns. Call complete.

We serviced a

JENN-AIR COOKTOP

Model JGCP548HM00

Near Canyon Lake, TX 78133

Andrew

Job Details: 09/27/2023

Arrived on site to test unit for damaged igniter on center rear burner. Found a screw extractor was used to remove orifice and orifice holder was damaged. Spoke with claims and was told ok to order parts and repair. Needing center rear orifice holder and LP conversion kit. Office to reschedule. ; ordrng 1 W11428599 (Conversion kit) and 1 W11337065 (Orifice holder)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Belton, TX 76513

Jonathan M

Job Details: 09/27/2023

"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer advised the unit did drain, but that the drain pump keeps running and it will not allow them to make any selections. Found the drain pump running upon arrival and would not stop regardless of if you powered it off or attempted to run manual diagnostics on it. checked resistance to the drain pump and found the drain pump within range. I replaced the control and ran the unit through diagnostics. Found that the unit would not attempt to start. Tested the unit in a normal wash cycle and the unit advised to close the lid. Found that the latch was broken. Ordering the latch and rescheduled the customer to 10/3.; ordrng 1 W11394572 (Latch)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Andice, TX 78628

Gerry C

Job Details: 09/27/2023

SS On arrival verified scratch complaint. Top ordered is incorrect. Ordered correct Top W11222514. Office to contact customer to schedule next service. ; ordrng 1 W11222514 (Dryer Top Wht)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Andice, TX 78628

Maurice R

Job Details: 09/27/2023

Arrived onsite for refrigerator making noise. On inspection the noise was from dispensing water. Took the cap off the door hinge and disconnected the water line from the dispenser. I got a bucket to dispense water into. Dispensing water into the bucket by passing the door and the noise was still there. I open the door and dispensed water and you could here the valve making a loud noise. Ordering a new valve.; ordrng 1 W11482383 (Water valve) and 1 W11482025 (Inlet valve)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Temple, TX 76501

Tyler

Job Details: 09/27/2023

Arrived on site for washer needing previously diagnosed harness. Upon arrival installed part the reset and tested unit. Found washer working as designed with no leaks. Call complete

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Temple, TX 76502

Jonathan M

Job Details: 09/27/2023

Arrived on site to call previously diagnosed parts. Inspected unit and work area. I replaced the suspension and found the basket wobbling indicating a bad hub. Replaced the hub with the truck stock hub (W10528947) and tested the unit. The unit is now working and operating as designed. Call complete.; used 1 W10528947 (Hub) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Maxwell, TX 78656

Andrey

Job Details: 09/27/2023

"Arrived on site to test unit for broken handle, verified handle is needed, replaced and tested, unit is now functioning as designed, job completed"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Killeen, TX 76549

Tyler

Job Details: 09/27/2023

Arrived on site for dishwasher showing F6E1. Upon arrival found f8E4 in diagnostics but not F6E1. After further inspection I found found soapy water in drip pan. Removed water and ran wash cycle. Couldnt find any signs of leaks but dishwasher was over sudds-ing. Instructed customer of best soap and rinse aid methods and found dishwasher working as designed with no leaks. Call complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Killeen, TX 76542

Tyler

Job Details: 09/27/2023

Arrived on site for dishwasher needing previously diagnosed control. Upon arrival reconfirmed issue and installed control. Ran diagnostics and found dispenser opening as designed and dishwasher had no leaks. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Leonardo

Job Details: 09/27/2023

Arrived on site to install top rack and brackets for secured unit. Found no holes made for the cabinet advised customer I couldnt drill new holes on his cabinets. Left brackets and screws with him job complete.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Liberty Hill, TX 78642

Maurice R

Job Details: 09/27/2023

"Arrived onsite for range oven not reaching temperature. On inspection all the cooktop burners are fine. I turn the oven to,bake 350? and after 20 minutes it was 218?. I turn the broil on and I could here the igniter clicking but the burner never ignited. It tried for 10 minutes to ignite. I checked the regulator and it had the cap said LP on it. Talked with Gerry and he said to order a orifice kit also will order DSI board, regulator and return parts.; ordrng 1 WPW10511278 (DSI board) and 1 111111111 (LP conversion kit) and 1 222222222 (Gas regulator)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Austin, TX 78727

Wesley

Job Details: 09/27/2023

Arrived onsite for dryer noise that has since resolved. Suspected obstructed blower that has since passed debris. Was advised unit has resumed rattling after leaving home. Ordering blower housing and returning with other parts to repair. Video evidence indicated blower wheel housing contact noise. ; ordrng 1 W10888146 (Housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Nolanville, TX 76559

Tyler

Job Details: 09/27/2023

Arrived on site for refrigerator with ice maker basil arm getting stuck during harvest. Upon arrival confirmed failure. Found bail arm bent and getting caught under icemaker tray when rotating. Replaced ice maker and found no leaks during tests. Call complete ; O-emld tckt

We serviced a

WHIRLPOOL COOKTOP

Model KCGD506GSS05

Near Austin, TX 78733

Scott

Job Details: 09/27/2023

Arrived on site for flame issues . Arrived on site for poor flame . Customer said they had a flare up and strong smell of gas . Found top center valve is leaking gas thru valve stem . Ordering Manifoil . Left gas shut off . Told customer to not use till repair is made . Call to set return . ; ordrng 1 W11512356 (Manifoil)

We serviced a

KITCHENAID ICE MACHINE

Model JUIF15HX01

Near Austin, TX 78738

Luis

Job Details: 09/27/2023

"Arrived on site for no ice. Found thermistor harness not secured to insert,reconnected and secured harness ran diagnostics all test passed"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, TX 78744

Andrey

Job Details: 09/27/2023

"Arrived on site to test unit for not able to add times, tested unit found knob cracked and stripped shaft on timer, replaced knob and timer, tested unit, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78744

Andrey

Job Details: 09/27/2023

"Arrived on site to test unit for broken element, tested unit found element broken, replaced and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Austin, TX 78744

Scott

Job Details: 09/27/2023

"Arrived on site for gas smell . Used leak detector , no leaks found . Getting proper flame pattern . Couldnt duplicate and gas smell. Ran air flow and temp checks . May have slight flow restriction. Recommended having vent cleaned . No lint build up in unit . Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78702

Wesley

Job Details: 09/27/2023

Arrived onsite and repaired refrigerator with shorted or seized compressor that would not kick over. Replaced Orion baord included in the compressor kit. Replaced compressor and added access valve and non dye drier. Pulled vacuum and charged with 4.7 oz of r134a. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78758

Wesley

Job Details: 09/27/2023

Arrived onsite and replaced basket and tub ring. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near Austin, TX 78759

Wesley

Job Details: 09/27/2023

Arrived onsite for no power and no function. and found the unit power supply at the outlet had failed. Verified microwave operational using extension cord. All checks good.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76502

Jonathan M

Job Details: 09/27/2023

Arrived on site for a dryer that is not heating. Inspected unit and work area. The store was backed up with a lot of mattresses and appliances and thus I was unable to gain access to any power supply. Took the back off the unit and checked all of the heating elements. Found the thermal cut off open and everything else tested good. Replaced the thermal cut off and advise. Customer of the unit should be working in operating as designed. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

David Z

Job Details: 09/27/2023

Arrived on site to replace heating element support. Installed twist type support and verified proper function. Repair completed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near New Braunfels, TX 78130

Andrey

Job Details: 09/27/2023

"Arrived on site to test unit for loud noise, customer stated that the washer makes a lot of noise when running and softener sometimes does not empty out, started diagnostic cycle and had customer point out the nosies that bother them, customer pointed out drain pump and cam clicking, stated to customer those are normal operating noises and customer needs to make sure that softener settings are always turned on, inspected gear case and found no signs of failure, explained to customer the proper way to load washer, unit is running as designed, no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Austin, TX 78735

Luis

Job Details: 09/27/2023

"0703Arrived on site for frost in freezer. Found gasket not sealing to cabinet,adjusted shelves adjusted gasket checked door seal good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Bastrop, TX 78602

Matthew

Job Details: 09/27/2023

Arrived onsite for broken Drawer shelving. Upon arrival inspected unit. Found crisper frame and rail center failed. Crisper drawers are laying on the deli drawer glass and cannot be accessed easily. Submitting info to claims department for approval. Office to reschedule if approved. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Lago Vista, TX 78645

Kimo

Job Details: 09/27/2023

"Arrived onsite to install properly diagnosed parts. Upon my attempt to replace the cracked blower wheel I found that it would not come off of the motor I am ordering the housing,seal and the screws and leaving it up to the office to reschedule ; ordrng 1 W10888146 (HOUSING) and 1 W11596046 (SEAL) and 4 WP489463 (SCREW)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78749

Luis

Job Details: 09/27/2023

"Arrived on site. Replaced defective icemaker power cycled unit,ran harvest test passed ran fill test passed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78758

Wesley

Job Details: 09/27/2023

Arrived onsite and found bad strike and broken door switch replaced strike form unused stock 391746 and replaced door switch. Unit is now operating as designed all checks good. ; used 1 279570 ( Strike) from stock

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Harker Heights, TX 76548

Tyler

Job Details: 09/27/2023

"Arrived on site for washer not completing cycles and getting stuck in rinse and spin. Upon arrival found f8e1 in diagnostics. Inspected under unit but found no failures in gearcase, cam, belt, or motor. Found inlet valve not allowing any water into the unit. Rescheduled customer for 10/03/23 to complete repairs with new valve. ; ordrng 1 W11210463 (Valve)"

We serviced a

MAYTAG DRYER

Model MEDB850YW0

Near Temple, TX 76502

Jonathan M

Job Details: 09/27/2023

Arrived on site for a dryer. That is not heating. Inspected unit and work area. Did confirm the customers complaint and check voltage. Found proper voltage and polarity. Tested all heating components and found the element open. Replaced the heating element and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Meadowlakes, TX 78654

Kimo

Job Details: 09/27/2023

"Arrived onsite for a washer with no power but the actual complete is that the unit is banging around when in spin. Upon inspection I found that the unit is making a loud noise when in spin I found that the unit was not balanced properly I adjusted the unit and found that the unit still visible at a abnormal rate. I am ordering a gearcase, and basket as the shat may be bent. Office to reschedule ; ordrng 1 W11513243 (BASKET) and 1 W11449840 (GEARCASE)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Manor, TX 78653

Joe Z

Job Details: 09/27/2023

Arrived on site to install previously ordered part. Replaced magnetron thermostat and test unit. Unit is operas designed.. job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Georgetown, TX 78633

David Z

Job Details: 09/27/2023

"Arrived on site to diagnose ice machine overproducing ice. Found inconsistent resistance between old and new bin thermistor. Replaced with new. Customer has emptied the unit, and will let us know if issue repeats and a control is needed. Repair completed."

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB04

Near Briarcliff, TX 78669

Scott

Job Details: 09/26/2023

"Arrived on site for temp issues. Ran diagnostics fans working . Found weak frost . Compressor chattering , pulling high amps . Ordering compressor, evap, service port,uv drier , nitrogen , r600 kit, weight 2hrs . Call to set return ; ordrng 1 Serviceport and 1 Uvdrier and 1 W11572047 (Evap) and 1 W11578208 (Compressor) and 1 Nitrogen and 1 R600kit and 1 Weigh2hrs"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Austin, TX 78757

David Z

Job Details: 09/26/2023

Arrived on site to replace freezer drawer that was damaged in transport. Replaced and verified proper function. Repair completed.

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Austin, TX 78704

Wesley

Job Details: 09/26/2023

Sr# 7737376516 arrived onsite for leaking occasionally from the dishwasher and determined the seal was inserted to far into the gasket housing installed properly and advised on maintain the the seal from scale that could allow leaking. Reported findings to safety.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Canyon Lake, TX 78132

Andrey

Job Details: 09/26/2023

"Arrived on site to replace previously diagnosed console, replaced and tested, unit is now running as designed, job complete"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Lakeway, TX 78734

Leonardo

Job Details: 09/26/2023

Arrived on site to test unit for not heating. Test unit and found bad high voltage. Replaced magnetron capacitor and diode. Test unit and unit heating correctly at this time. Called Techline to report findings. SR#7737415717

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near New Braunfels, TX 78130

Andrew

Job Details: 09/26/2023

Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Attempted to engage FC components in diagnostics with no success. Found no voltage going to evap motor and heater. Replaced control and unit now working as designed. Advised to place bottle or glass of water in FC and when frozen over to use unit. No leaks detected. Job complete.

We serviced a

KITCHENAID RANGE

Model KFDC506JPA01

Near Elgin, TX 78621

Kimo

Job Details: 09/26/2023

Arrived onsite to replace a outer door and kick plate. Upon inspection I found that the new door had a dent in it. I am ordering another outer door and having the office reschedule; ordrng 1 W11334152 (FRAME-GLAS) and 1 W11387322 (Outer door)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Georgetown, TX 78633

Gerry C

Job Details: 09/26/2023

"WOS51EC0HS20 Arrived to inspect unit not keeping time. I verified the issue and advised the customer to connect the unit to wifi. Assisting the customer, I verified the connection worked and the time issue was resolved. Operational test good."

We serviced a

WHIRLPOOL DRYER

Model LE9480XWW1

Near Austin, TX 78745

Joe Z

Job Details: 09/26/2023

Arrived on site for smells like burning. Upon arrival inspected unit and all appears good. Ran unit on timed dry for 15 minutes and observed element cycling on and off correctly. Cannot duplicate the smell. Customer pointed out parts of the unit that appear to be darkened but I ensured that the colors are from normal wear from usage. Ran vent test and test failed. Unit is operating as designed. Advised customer to contact maintenance department Contacted Kelly from SAFTEY. Notes

We serviced a

WHIRLPOOL VENTHOOD

Model WVW73UC6LS0

Near Manor, TX 78653

Kimo

Job Details: 09/26/2023

Arrived onsite for a vent hood that has a gap & is allowing oil to drip on hood. Upon inspection I found that the unit has a gap at the chimney along with dent in it (see photos). I am ordering the chimney and the damper because I didnt not hear it open when testing the unit. We need to check it in return reschedule for 09/29/23; ordrng 1 W11417192 (CHIMNEY) and 1 W10847841 (DAMPR-HOOD)

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Del Valle, TX 78617

Joe Z

Job Details: 09/26/2023

Arrived on site for unit not powering on . Upon arrival test polarity and there is no power from outlet. Found breaker is off. Unit is on GFCI breaker. Restored power to unit. Test unit on different cycles and unit operates and heats with out tripping breaker. Unit is operas des. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near San Marcos, TX 78666

Andrew

Job Details: 09/26/2023

Arrived on site to test unit for rack falling off. Found stops were not installed properly. Installed stops properly and unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near San Marcos, TX 78666

Andrew

Job Details: 09/26/2023

"Arrived on site and replaced previously diagnosed grille, shroud and secured all contact points with permagum. Vibration sounds are no longer present. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near San Marcos, TX 78666

Andrew

Job Details: 09/26/2023

Arrived on site to test unit for no ice production. Found error e5(ice maker thermistor is bad). Ice maker fan working. Valve opened properly to fill ice maker. Recommend ice maker replacement. Office to reschedule. ; ordrng 1 W11658802 (Ice maker)

We serviced a

MAYTAG DRYER

Model LDE7400ACW

Near Temple, TX 76502

Tyler

Job Details: 09/26/2023

"Arrived on site for dryer making loud noise and not heating correctly. Upon arrival confirmed failure and after disassembling unit I found blower wheel cracked free from motor and belt cracking all over, rescheduled customer for 10/3/23 to complete repairs with new blower wheel and belt. Ordering Y303836 wheel.; ordrng 1 Y303836 (Wheel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Austin, TX 78738

Scott

Job Details: 09/26/2023

"Arrived on site for items freezing on upper shelves . Found FZ temp too low ,adjusted to recommend . Adjusted defrost setting . No frost on evaps , and no items frozen at time of visit . Advised on not keeping temps too cold .and not to block back wall. Job complete. No water leaks at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Clifton, TX 76634

Jonathan M

Job Details: 09/26/2023

"Arrived on site for a refrigerator that is making ice, but will not dispense ice. Inspected unit and work area. Tested the unit and did confirm that the motor sounded like it was turning but ice would not dispense. Remove the ice container and checked with the impeller. Found the impeller stripped. Replaced the dispenser, motor, impeller, and divider and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Georgetown, TX 78633

Gerry C

Job Details: 09/26/2023

"MVW5430MW0 Arrived to inspect washability issues. I tested the unit through service test mode and it operated as designed. I found the customer was using pods and advised against their use, due to it being an excessive amount and causing foaming, which can cause washability issues. No,elks observed during service."

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Seguin, TX 78155

Andrey

Job Details: 09/26/2023

"Arrived on site to test unit for not getting up to temp, tested unit found bake element not engaging, inspected wire and found it not connected, secured connection and tested to 350 with no issues, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Jarrell, TX 76537

Gerry C

Job Details: 09/26/2023

"WRS555SIHZ06 Arrived to inspect no ice. I found the ice maker level arm had a ball of ice, preventing production. I removed and tested and the unit completed the test cycle. The driven teeth on the ice bin had shattered, requiring replacement. The filter door would not stay closed and will require replacement. No leaks observed during service.; ordrng 1 W11244434 (Ice bucket) and 1 WPW10293212 (Auger housing plate) and 1 WP2220458 (Drive coupling) and 1 W11423781 (Door - ice) and 1 W11162042 (Filter housing)"

We serviced a

WHIRLPOOL WINE COOLER

Model KUBL214KSB00

Near New Braunfels, TX 78132

Andrey

Job Details: 09/26/2023

"Arrived on site to replace previously diagnosed door, door was delivered to customer removed door from box and inspected it with customer did not find any issues with it, replaced door, unit is now functioning as designed, job completed"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Braunfels, TX 78130

Andrew

Job Details: 09/26/2023

Arrived on site to test unit for incorrect water levels. Customer stated when done sensing little water is in tub. Advised customer when done sensing little water would be present as it is in a high concentration wash and would gradually fill throughout wash cycle according to load sensed. Advised to load items and allow unit to run without opening lid which is causing disruption. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78704

Wesley

Job Details: 09/26/2023

Arrived onsite and delivered the fill tube. Maintenance said the issue had been temporarily corrected they would use the fill tube to repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78754

Wesley

Job Details: 09/26/2023

Arrived onsite and found unit operating with failed controls promoting temps that are too cold. Replaced ui and control. Advised management on repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, TX 78748

Joe Z

Job Details: 09/26/2023

Arrived on site to replace outer door panel. Upon disassembly. The handle retaining studs are mounted on with thread lock and caused screw to break into stud. Need to order 2 screws and 2 studs and return with panel. Customer requesting for returning tech to inspect panel prior to arrival to be sure there are no scratches. Office to reschedule ; ordrng 2 W11157086 (Stud)s and 2 W10826179 (Screw)s

We serviced a

KITCHENAID DISHWASHER

Model WDT730HAMZ0

Near Seguin, TX 78155

Andrey

Job Details: 09/26/2023

"Arrived on site to test unit for leaking, customer stated its not leaking but dishes are not coming out dry, tested unit found all components activating properly demonstrated to customer that heater is getting hot, explained to customer that rinse aid must be used at all times with this unit, do to plastic tub heating element does not get hot enough to completely dry dishes and propping door open will help with drying, at this time unit is running as designed, no leaks detected job complete"