We serviced a
WHIRLPOOL COOKTOP
Model JIC4536KS01
Near Briarcliff, TX 78669
Leonardo
Job Details: 10/02/2023
Arrived on site to test unit for left side display not responding. Ordering new display office to reschedule ; ordrng 1 W11627555 (Display)
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 10/02/2023
"Arrived on site tested unit for front left burner taking to long to ignite. Confirmed burner was taking too long to ignite, due to clog, replaced burner. Tested unit, unit is running as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78747
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/02/2023
"Arrived for unit powering on, but not operating. Upon arrival ran diagnostics and got Error code F7-E4basket re engagement . Ran components test and found basket does not spin and just stuck on agitation. Raised unit for inspection. Found slider has failed. Need to order slider. Office to reschedule ; ordrng 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Buda, TX 78610
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for multiple lights not working, tested unit found two top lights and FC light bad, replaced 3 led modules and tested, unit is now functioning as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for not latching, tested unit found drain pump connections broken, installed spade connectors and secured wire, tested unit unit is now running now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for not dispensing ice, tested unit found shaft stripped, replaced and tested unit is now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Kyle, TX 78640
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for tray not spinning, tested unit found motor ceased, replaced motor but still not spinning and lights in unit dont work, replaced control and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/02/2023
Arrived on site to install previously ordered part. Replaced motor assembly W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Smithville, TX 78957
Joe Z
Job Details: 10/02/2023
Arrived on site for slow ice production. Upon arrival inspected unit and there is half a container of ice and ice maker is currently harvesting a batch. Advised customer that this particular icemaker only only makes 8 cubes every couple of hours or 96 cubes in 24 hour period. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Bastrop, TX 78602
Joe Z
Job Details: 10/02/2023
"Arrived on site to install previously ordered parts. Upon arrival, re inspected unit and found corroded harnes from door into cabinet from top hinge. Customer has decided to move on from this unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Andrey
Job Details: 10/02/2023
"Arrived on site to test unit for display not working, customer stated that PO error comes on daily, tested unit found UI cycling power, checked outlet and found no issues, got authorization to replace control and UI, replaced and tested, unit is now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/02/2023
Arrived on site for makes loud noise. Upon arrival test unit and found cam has failed. Replaced cam and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Waco, TX 76712
Jonathan M
Job Details: 10/02/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the recirculating pump, pump harness, and control and tested the unit. Found the unit still short cycling before ice buildup could make a sheet of ice. I called Whirlpool Techline and spoke to Adrian SR# 7737463650. He had me run through diagnostics through every step of the diagnostic program. We found all tests pass and the evaporator plate frosted over as designed. He advised that based on all current information the unit would be sent to review due to multiple items being replaced and repaired. He advised not to make any further repairs at this time and that Whirlpool would be in contact with myself or the customer depending on the next steps. Call complete."
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near McGregor, TX 76657
Jonathan M
Job Details: 10/02/2023
"Arrived on site for a range that wont ignite the front burner and has flame height concerns. Inspected unit and work area. Confirm the customers complaint about the left front burner taking a while to ignite. Attempted to adjust the burner head with no luck. I replaced the burner head and found the unit working and operating as designed. I attempted to check the burner height lengths and found no abnormalities with the flame heights. I attempted to adjust the gas valves to see if I could increase the rate of flow out of the burners. Found I was unable to adjust the burners to where it more gas will come through. I checked the offices and found the offices were correct. I called whirlpool tech line and spoke to Rob SR# 7737461206. he advised that based on all my checks, the unit is working as designed, and that by swapping the unit over from natural gas to propane that the strength of the burners are going to lessen. He advised that on a natural gas supply and orifices, the large burners are 20,000 BTUs on propane those large burners drop down to 13,000 BTUs. He advised that there is no way to change it on this unit and that the only way to increase the size that are flames is to convert back to natural gas. The customer advised that there are no natural gas lines in the city and are unable to do so. He advised that the unit is working as designed and to make no repairs. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/02/2023
"Arrived on site to replace sump, motor and heating element. Replaced sump & motor and heating element. Tested unit unit is running as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Wimberley, TX 78676
Andrew
Job Details: 10/02/2023
Arrived on site to test unit for microwave not heating properly. Found error for microwave AM issues. Recommend replacing controls and oven sensor. Scheduled for 10/09. ; ordrng 1 W11325786 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78717
Kimo
Job Details: 10/02/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed the new vent and tested the unit and found unit operating as designed
We serviced a
KITCHENAID FREEZER
Model KRFC704FPS04
Near Wimberley, TX 78676
Andrew
Job Details: 10/02/2023
Arrived on site to test unit for not cooling properly. Found high side crimp at compressor leaking. Recommend drier replacement and soldering high side tubing. Needing 2hrs and office to reschedule. AH only. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/02/2023
"KDFE204KPS2 GP arrived on site to inspect dishwasher not working. Customer stated that he heard grinding noise and the unit would not operate. unit into service diagnostic mode and found F9E2, F8E4 and F7E2 error codes. Cleared the codes for testing. The drain pump was loud and all other functions seemed to work properly. Inspected the drain pump and found it in good condition but discovered that there was no drain loop. Installed a drain loop and ran several more diagnostic tests and a consumer cycle and the unit operated as designed. No water leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Wimberley, TX 78676
Andrew
Job Details: 10/02/2023
Arrived on site and replaced previously diagnosed ice maker and fill tube heater. Also applied permagum to fill tube entering ice maker compartment. Unit completed cycle with no issues. Valve filled properly. Unit is now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/02/2023
"Arrived on site to replace console ordered by previous technician. Replaced console tested unit, unit operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, TX 78642
Gerry C
Job Details: 10/02/2023
"WRV986FDEM01 Arrived to inspect unit loosing power. After discussion with the customer, I found intermittent loss of power had occurred. The crisper harness had a prior repair that had failed and will require replacement. Office to order harness. No leaks observed during service.; ordrng 1 W11170612 (Crisper UI Harness)"
We serviced a
WHIRLPOOL RANGE
Model KCGC558JSS00
Near Dripping Springs, TX 78620
Andrew
Job Details: 10/02/2023
Arrived on site to test unit for LF burner not igniting and clicking when ignited. Found felt between burner head assembly was broken preventing fuel from dispersing around entire burner head properly. Replaced burner head and unit now working as designed. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Johnson City, TX 78636
Andrew
Job Details: 10/02/2023
Arrived on site to test unit for no water disowning and no ice production. Found customer was using wrong water filter. Removed filter and tested ice maker and now filling as designed. Water is now dispensing as designed. Advised customer on proper filter W10295370A or (P4RFWB). Customer is missing top RC shelf and advised customer to contact whirlpool. Job complete.
We serviced a
GE REFRIGERATOR
Model DSE25JSHECSS
Near Blanco, TX 78606
Andrew
Job Details: 10/02/2023
"Arrived on site and customer stated he tried to cancel via email and left voice mail. No service provided, no fee collected."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/02/2023
"Arrived on site for a washing machine that is going off-balance and is making a banging sound on almost every load. Inspected unit and work area. Found the unit completely unlevel upon arrival and found the tub resting against the front panel. Adjusted the feet to level out the washer and tested the suspension. Found the suspension was good. Ran the unit through an auto test and the unit ran as designed. Around the unit through a drain in Spanish found the unit working as designed. Went over loading techniques and advised the customer that the issue appeared to just be that the unit was completely unlevel, causing the tub to bang against the front panel anytime the unit was going into a spin. The unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Moody, TX 76557
Jonathan M
Job Details: 10/02/2023
"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. Ran it through diagnostics and found an F4 E2 (heater open, disconnected, or heater relay error) error code. Gained access to the heater from the back and found everything connected. Checked resistance from the heater and found 12.9 ohms of resistance. Reconnected the wires and checked resistance through the heater from the control and verify the same resistance value. Check my loads and found all to be within range. What ahead and replace to control and tested the unit. The end began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Georgetown, TX 78633
David Z
Job Details: 10/02/2023
"Arrived on site to diagnose washer that was banging when running. Customer said the unit had banged around when it only had 1 towel in it. They have tried other cycles and had no additional issues since, which says it was due to being an unbalanced load due to lack of items. Advised on proper loading. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78628
David Z
Job Details: 10/02/2023
Arrifed on site to diagnose oven that was having issues with fan and light not turning off. Customer said the unit also had issues going above 325 before. I checked errors and found no errors present. After I exited diagnostics unit threw an F9E0 for miswire and light wouldn't come on for some time. Customer also mentioned unit takes 30 minutes to preheat. Ordering bake element / control / console to resolve. On return visit we can replace the console and control and retest. ; ordrng 1 W11600634 (Console) and 1 W11545804 (Bake Element)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Georgetown, TX 78626
David Z
Job Details: 10/02/2023
Arrived on site to follow up on dryer that was not starting. Resident advised me that the unit had died during a storm. Replaced the timer and motor and tested. Unit came on 1 additional time and stopped again. Replaced main harness. Verified proper operation consistently. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78626
David Z
Job Details: 10/02/2023
Arrived on site to diagnose refrigerator with flickering lights. Found RC door switch was broken and causing the issues. Replaced RC switch and tested. Verified proper operation. Repair completed. ; schdld next appmnt for 10/5 THU !
We serviced a
WHIRLPOOL WASHER
Model WRQA59CNKZ
Near Austin, TX 78702
Wesley
Job Details: 10/02/2023
Arrived onsite and replaced ice maker due to motor lost position failure to cycle. Unit is now set up and running as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78701
Wesley
Job Details: 10/02/2023
Arrived onsite but unit inaccessible during service window due to building power outage flooding and unit lockdown. Maintenance advised that unit was continuing to flood in standby. Reordering valves and returning with other parts. ; ordrng 1 W11316255 (Hot valve) and 1 W11316256 (Col valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78737
Luis
Job Details: 10/02/2023
Arrived on site for no lights in freezer. Diagnosed a defective led module replaced led control all leds working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lakeway, TX 78734
Luis
Job Details: 10/02/2023
Arrived on site for no ice in fresh food compartment. Ran diagnostics E2 error code diagnosed unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78732
Luis
Job Details: 10/02/2023
"Arrived on site for right side door issue. Found upper door rubbing on top hinge causing damage to door,noise from bottom cam and hinge,also found ripped gasket. Ordering gasket,door,cams and freezer light switch ; ordrng 1 W11396033 (Switch) and 1 13094739SQ (Right hand door) and 1 W10830046 (Gasket) and 1 WP12028505AP (Closer) and 1 W10135097 (Hinge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78732
Luis
Job Details: 10/02/2023
Arrived on site. Replaced water valve ran water fill test passed normal operating sound from icemaker fill
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Uhland, TX 78640
Andrey
Job Details: 10/02/2023
"Arrived on site to replace previously diagnosed tub assembly, rotor,stator, shocks and control, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Austin, TX 78750
Kimo
Job Details: 10/02/2023
Arrived onsite for a refrigerator that is frost up and the back. Upon inspection I found frost buildup on the back of the fc I gained access to the Evap and found that it too had ice. I removed the ice and upon further inspection I found that the doors where not sealing up properly I adjusted the and the chassis and found that they now seal up better now. Unit operating as designed
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Austin, TX 78750
Kimo
Job Details: 10/02/2023
Arrived onsite for a washer that is vibrating. And seems to be off balance. Upon arrival the customer arrived me that the vibration she was worried about was the back panel of the cabinet flexing when the unit is in spin which is normal. Upon further inspection I found that the suspension was good and the basket was centered in the cabinet and the cabinet was leveled. But still the unit will not spin smoothly and will at time stop and not finish. I am ordering the gearcase and the basket. To complete call office to reschedule ; ordrng 1 W11513243 (BASKET) and 1 W11449840 (GEARCASE)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78757
Wesley
Job Details: 10/02/2023
Arrived onsite and found inner door glass melted from friction with spin baskets suspension and bearing are good indicating a one time off balance back weighted load causing the issue. Returning Thursday with door glass. Sr#7737415830; ordrng 1 W11316777 (Door glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Mustang Ridge, TX 78610
Andrew
Job Details: 09/29/2023
Arrived on site and verified compressor was needed. Replaced compressor and charged system with nitrogen. Found no signs of leaks. Charged system to specs with 5.5oz of R134a. Unit now working as designed. Advised customer to place bottle or glass of water in FC and when frozen solid to start using unit. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Temple, TX 76502
David Z
Job Details: 09/29/2023
"Arrived on site to follow up on washer making abnormal noises. Customer showed me video of noises they say the unit regularly makes. On arrival customer had paused the cycle when they said it was making noise. I resumed the cycle with the same load in it and found no abnormal noises. I checked the bottom end and found all parts intact. I called tech line and spoke with Brandon and relayed my findings. Since we have been unable to duplicate the noises we have no good repair we can perform. I advised the customer to monitor their loads and isolate what they have loaded / details surrounding the noises so that it can be recreated, since we have been unable to recreate the failures. No repair made since we could not duplicate the issue. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/29/2023
"Arrived on site for refrigerator not dispensing ice, upon arrival coirmed failure. Inspected dispenser motor and found yolkstripped on threading again. Replaced motor, yolk, and divider, found unit dispense ice as designed. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Temple, TX 76502
David Z
Job Details: 09/29/2023
"Arrived on site to diagnose microwave with turntable not working. On arrival customer showed me the turntable does move, but sometimes it seemed to get 'off track'. I checked and adjusted the support and plate and tested. Could not duplicate any failure and unit showing all signs of working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near New Braunfels, TX 78124
Andrey
Job Details: 09/29/2023
"Arrived on site to test unit for loose door, tested unit found hinge springs not pulling door in, found right hinge has no tension, replaced hinge W11240518 from truck stock, tested, unit is now sealing properly, job completed"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Lou
Job Details: 09/29/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the center burner orifice and the front right burner orifice. However, upon my research, the orifices are correct and the complaint is that the burners dont get hot enough. The issue is that the grates set too high off the burners and there is no correction for this issue. I advised the customer and provided the orifice number breakdown provided by the installation sheet and showed them the numbers on the orifices that are with their cooktop. No repairs needed at this time. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308ESS2
Near Temple, TX 76502
Luis
Job Details: 09/29/2023
"Arrived on site for thin to no ice. Ran diagnostics weak water flow from valve,replaced defective valve ran diagnostics all test passed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78737
Andrew
Job Details: 09/29/2023
"Arrived on site to test unit for grinding noise. Found a few hair clips caught between wash basket and tub, also found plastic from cabinet bump pads was adding to noise. Leveled unit to sit in center of cabinet and removed items between tub and basket. Found no signs of slider issues. Also rotor does not show any signs of damage. Noise is no longer present. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Lockhart, TX 78644
Andrey
Job Details: 09/29/2023
"Arrived on site to replace previously diagnosed diode,control and magnetron, replaced and tested, unit is now running as designed, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Liberty Hill, TX 78642
Lou
Job Details: 09/29/2023
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=24 degrees. I placed my gauges on the sealed system ports and found the high side had dropped slightly since last service call; approximately -3psi. I monitored pressures for several minutes and very little change occurred. I inspected the FC evaporator and found no frost pattern. Spoke with in house tech support and based off the type of frost pattern and my pressure readings, they recommended bumping the system with refrigerant to get it to exact pressures. I bumped the system tough the high side and monitored the frost pattern and there was no change other than it being slushy. I evacuated the system and installed a new UV dye drier and vacuumed the system for approximately 33 minutes. Installed 5oz of R134a refrigerant and monitored the system. The evaporator began to get a good frost pattern and unit was beginning to cool. Pressures were good at 0/175. I recommended the customer monitor the unit and contact our office if the unit fails again. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78731
Kimo
Job Details: 09/29/2023
"Arrived onsite for a washer that will not power on. Upon arrived I found this to be true. I checked voltage and polarity at the wall and found them good. I tested the drain pump and found that it tested within space, I replace the control and tested the unit and found unit operating as designed no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Temple, TX 76502
David Z
Job Details: 09/29/2023
Arrived on site to diagnose refrigerator that is leaking water from the rear. I turned on the water and confirmed a leak when dispensing from a crack in the rear tubing. I followed the tube and found it is the section of tubing on the reservoir. Ordering a new reservoir to resolve. Return visit set for 10/5.; ordrng 1 W11613294 (Reservoir)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Spicewood, TX 78738
Joe Z
Job Details: 09/29/2023
"Arrived on site for making noise during wash and spin. Upon arrival ran diagnostics and there are no saved error codes. Ran a regular, normal cycle with load of towels. All noises unit is making are normal noises when agitates from clockwise to counter clockwise. Ran drain and spin and unit is operating correctly with no odd sounds. Cannot duplicate the issue at this time. Customer will monitor unit and get a recording of noises to assist with diagnosis. Customer will ensure proper loading and not overload the unit. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78749
Andrew
Job Details: 09/29/2023
Arrived on site to test unit for console not responding. Replaced control and unit now responding as designed. Completed diagnostics with no issues. Installed high drain loop. No leaks detected. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Manor, TX 78653
Matthew
Job Details: 09/29/2023
Arrived onsite for unit having poor installation and damaged panel. Notified customer that installation and cosmetic issues are only covered for first 30 days for ownership. Unit is a year and 9 months old. Warranty will not cover cosmetics. Customer will contact builder.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Austin, TX 78731
Kimo
Job Details: 09/29/2023
Arrived onsite for refrigerator with leds out in both sections. Upon arrival I found this to be true. I replaced all of the leds and tested the unit and found unit operating as designed
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78745
Matthew
Job Details: 09/29/2023
"Arrived onsite for unit not functioning on any cycles. Upon arrival inspected unit. Ran diagnostics and found stored error codes F0e3, f3e2, f7e9, f8e1, f2e1. Cleared and tested. Ran auto test and passed. Ran normal load and was progressing through, ran quick cycle and was progressing. Ran a load of towels and asked customer to monitor. Called customer later and she reported that the cycle completed but took longer that normal, it seemed to start over. A rapid wash 38 minutes took an hour. Based off of codes and customer issues, if symptoms persist unit may have possible control issue or motor issue. Customer will report back. Job complete"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Austin, TX 78731
Kimo
Job Details: 09/29/2023
Arrived onsite for a dryer that is making a electrical buzzing noise when in use. Upon arrival I ran the unit and found that the noise was there. Upon further inspection I found that the buzzing is coming from the solenoids on the burner assembly which could be a sign that they are failing I am ordering the assembly and setting rerun for 10/05/23; ordrng 1 W10823508 (BURNER-GAS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Killeen, TX 76543
Tyler
Job Details: 09/29/2023
"Arrived on site for refrigerator not allowing fc door to clos properly. Upon arrival confirmed failure, found bowing in middle divider liner and spoke with techline to report findings. Was instructed to order W11159728 gasket, w11661926 cam, and W11687636 fc hinge. Office to reschedule once Availability of parts is known.; ordrng 1 W11687636 (Hinge) and 1 W11159728 (Gasket) and 1 w11661926 (Cam)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Andice, TX 78628
Maurice R
Job Details: 09/29/2023
Arrived onsite for previously diagnosed parts. Installed the control board in the unit and tested to 350?. The unit had no issues after the control board was installed. Informed the customer to use it and if the issue complied back will return with harness and blower.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Manor, TX 78653
Matthew
Job Details: 09/29/2023
Arrived onsite for unit not freezing properly and food thawing. Upon arrival inspected unit. Found that customer stated they would find popsicles and ice cream soft or melted as if unit was not cooling. Ran diagnostics and found unit average temperature recording was writhing spec but highs were above normal. Highs were 75/55. Frost pattern was good on fc evaporator. Spoke with service management and unit is potentially having extended defrost cycle. Programmed unit to timed defrost rather than ADC. Customer will monitor. If symptoms persist customer will report findings. Potential electronics issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Temple, TX 76502
Tyler
Job Details: 09/29/2023
Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found uv dye and leak at drier. Removed and replaced drier then pulled vac and recharged system with 4.8oz of refrigerant p. Found equalized psi at 50 and run time pressures at 0/148. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2023
Arrived onsite and diagnosed washer in unit 1203 for off balance symtpoms and found unit not level. Leveled unit to improve performance. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Lockhart, TX 78644
Andrey
Job Details: 09/29/2023
"Arrived on site to test unit for leaking, tested unit found corners of gasket not sealing to the door properly, attempted to reverse it to see if it will seal better, stretched it and loosened it but still not sealing properly, spoke to service thread, ordering a couple of new gaskets office to reschedule ; ordrng 2 W11414078 (Gasket)s"
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Liberty Hill, TX 78642
Lou
Job Details: 09/29/2023
"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I attempted to place the unit in diagnostics and the panel failed to respond. I removed and replaced the control panel and in the process, I found the left side UI board came unattached from the panel. I programmed the new panel and tested and unit is operating as designed."
We serviced a
MAYTAG WASHER
Model MED4500MW0
Near New Braunfels, TX 78132
Andrey
Job Details: 09/29/2023
"Arrived on site to test unit for locked door, tested unit found tub full of water, slightly lifted unit and found drain pump connections broken off, added spade connectors and secured wires, powered on unit and drain pump is now engaging and after all water drained lock opened, customer wants a new unit since this happened couple days after delivery, stated to customer that she will need to talk to Home Depot, at this time unit is running as designed, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Lockhart, TX 78644
Andrey
Job Details: 09/29/2023
"Arrived on site to test unit for a F8E1 error, tested unit found valve clogged with calcium, replaced valve and control as precautionary, tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrey
Job Details: 09/29/2023
"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, will need to replace sump assembly, returning with prescreen parts rescheduled for 10/5 customer want last appointment of day; schdld next appmnt for 10/5 THU PM"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Manor, TX 78653
Matthew
Job Details: 09/29/2023
Arrived onsite for unit shaking. Upon arrival inspected unit. Found basket off center. Replaced suspension. Notified customer that unit will also need to be leveled once set in final installation location.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78758
Kimo
Job Details: 09/29/2023
"Arrived onsite for a washer that is making noise when in use and eventually stoped working. Upon inspection I found that the cam was damaged and the belt had fallen of the shield is also damaged. Upon further inspection I found that the pulley on the motor is damaged and will over time eat though the belt I replaced the cam and reinstalled the old belt and tested the unit and found unit operating as designed at the moment I am ordering the motor, belt and shield and rescheduled for 10/05/23; ordrng 1 W11026785 (MOTOR-DRVE) and 1 W11409708 (SHIELD) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS01
Near Austin, TX 78738
Joe Z
Job Details: 09/29/2023
Arrived on site for front right burner not operating and broken grate. Upon arrival test unit and right front burner head has failed. Replaced burner head and test unit . Also customer already received grate from kitchen aid. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Fort Cavazos, TX 76544
Tyler
Job Details: 09/29/2023
"Arrived on site for washer showing f9e1 in diagnostics. Upon arrival confirmed failure. Found wiring to drain motor broken and housing around pump shattered. Replaced drain pump, rewired harness and raised and leveled washer to insure issue did not reoccur, unit working as designed with no leaks call complete"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Austin, TX 78758
Kimo
Job Details: 09/29/2023
Arrived onsite for a dryer the is not tumbling. Upon arrived I found this to be true. I checked the belt and the belt switch and found them to be good. Upon further inspection I found that the thermal fuse was showing open when tested. I replaced it and tested the unit and found the unit operating was designed
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78739
Andrew
Job Details: 09/29/2023
Arrived on site and replaced previously diagnosed control board and drain pump. Completed diagnostics with no issues. Unit draining as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near The Hills, TX 78738
Joe Z
Job Details: 09/29/2023
Arrived on site to install damaged outer door. Replaced door. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Jarrell, TX 76537
Gerry C
Job Details: 09/29/2023
"WMH31017HS09 Arrived to inspect continuous heating failure and coding. I verified the HV leads were not inverted (VSR) and tested. Upon initial inspection I found the control that was installed within the unit did not appear to be correct and there were also differences in discrete components within the board itself, from the verified replacement. I removed and replaced the control and tested. The issue differed in no code was registered during and initial test and the unit reset at the time the HV relay should have engaged. Further inspection revealed door switches to be the likely initial source of the issue and after replaced, the unit resumed normal operations. SR# 7737445577."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78724
Matthew
Job Details: 09/29/2023
"Arrived onsite to replace failed compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is operating. Notified customer to give 24 hrs before loading unit. Job complete"
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS2
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 09/29/2023
"Arrived onsite for compactor door not working. On inspection the unit was not in the cabinet level, I pulled the unit and leveled it. The customer was complaining about the door being hard to open, found screws lose in the foot pedal that release the door. Tight them up and door open lot easier now. The unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2023
Arrived onsite and found stuck hinge spring had dislodged. Solved by fixing the stuck hinge spring. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Cedar Park, TX 78613
Lou
Job Details: 09/29/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the toeplate removed and customer advised water was leaking from underneath somewhere. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. I found where the diverter is constantly rotating and where the unit possibly leaked, but was unable to duplicate the issue. I found the diverter harness slightly corroded and dry water stains on the floor below the unit. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78744
Matthew
Job Details: 09/29/2023
"Arrived on site to inspect unit for louder then normal operations. After inspection confirmed unit diffuser was not working as intended. Replaced diffuser, tested unit problem was resolved with new diffuser. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Killeen, TX 76549
Tyler
Job Details: 09/29/2023
"Arrived on site for range not allowing top burners to stay on per customer on arrival. Upon arrival confirmed customer complaint and tested cooktop side of range. Found after 5 minutes each burner would shut down but not turn back on even with 240vac applied. Found all four burner thermosfailing and rescheduled customer for 10/5/23 to complete repairs with: W11396792 large burner(2x), W11396790 small burners (2x); ordrng 2 W11396792 (Burners)s and 2 W11396790 (Burners)s"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Austin, TX 78748
Andrew
Job Details: 09/29/2023
Arrived on site and verified previously diagnosed latch was needed. Replaced latch and completed diagnostic cycle with no issues. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Austin, TX 78759
Kimo
Job Details: 09/29/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new gearcase and tested the unit and found unit operating as designed no leaks collected
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Austin, TX 78733
Luis
Job Details: 09/29/2023
"Arrived on site. Replaced defective icemaker found weak water flow diagnosed defective filter head,replaced filter head checked water connections no leaks at connections tested water flow good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Lou
Job Details: 09/29/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed both friction pads to the hinges and tested. Unit is operating as designed. I attempted to secure the unit to the cabinets; however, they are not deep enough for the unit and there is nothing to mount the dishwasher too because of this. Customer is okay with this. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Dripping Springs, TX 78620
Andrew
Job Details: 09/29/2023
Arrived on site and broke blower wheel out. Replaced wheel and unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Leander, TX 78641
Lou
Job Details: 09/29/2023
"Arrived on site to inspect washer agitator tearing clothing. Upon further inspection, I found the agitator loose. I attempted to tighten the bolt, but it continued to be loose. Following service pointer W11347319A, I removed and replaced the agitator and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78756
Kimo
Job Details: 09/29/2023
Arrived onsite for a DW that stopped at that start of a wash cycle and showed a code for the float switch. Upon inspection I found that the the drip tray was full of water I removed the water and the removed the outer door panel and ran the unit to monitor the bottom door seal and found that some soap suds would come over the lip of the tub meaning the customer may be using too much soap I advised the to cute back on the amount of soap. I continue monitoring the unit and found that there was also a leaking coming from the drain hose where it connects to the unit I adjusted the hose and the clamps and tested the unit several times and found unit operating as designed no leaks at this moment
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Kingsland, TX 78639
Maurice R
Job Details: 09/29/2023
"Arrived onsite for Ice machine not producing ice. Customer said that another company came out and tested the unit and diagnosed the issue as the compressor. Gain access to the back and the compressor was running, the temperature was 90?. The unit had been running for 30 minutes before I got there. The ice plate temperature was 85 to 88?. The amp draw was .3amps. Ordering a compressor and parts. ; ordrng 1 WPW10605286 (Compressor) and 2 W10843121 (Drier)s and 1 WP2313624 (Condenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Wesley
Job Details: 09/29/2023
Arrived onsite and found interrupted power supply causing loss of function. Corrected power supply and advised customer on findings and repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78752
Wesley
Job Details: 09/29/2023
Arrived onsite and found unit is operating but poor airflow. Advised to airflow restored with a duct cleaning. All else checks good. Unit is now operating as designed.
We serviced a
AMANA COOKTOP
Model AER6303MFS5
Near Killeen, TX 76541
Tyler
Job Details: 09/29/2023
"Arrived on site for range with broken glass top and cooktop burners not working, upon arrival confirmed failure and found glass top cracked as well as multiples burner element that had broken. Rescheduled customer for 10/5/23 to complete repairs under A18GTW0APL1. Ordering WP8273993 burners(2x), W11171119 burners(2x), WP3148952 inf. Switch(2x), WP3148953 inf. Switch(2x); ordrng 2 W11171119 (Element)s and 2 WP8273993 (Element)s and 2 WP3148952 (Switch)s and 2 WP3148953 (Switch)s"
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Austin, TX 78738
Joe Z
Job Details: 09/29/2023
"Arrived on site for blower not operating. Upon arrival, test unit and there is 120 to blower. Blower just does not energize. Need to replace blower. Replaced blower W11106377. Test unit and is operating as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2023
Arrived onsite and found unit operating with stink sour stink when oven is in use. Customer had oven wiped out but oven still stinky. Observed and found source to be spill. Recommended self clean to resolve. Advised safety on findings. #7737398794
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Temple, TX 76501
David Z
Job Details: 09/29/2023
"Arrived on site to diagnose refrigerator making noise. On arrival customer pointed out compressor noise and wanted to confirm it was not abnormal. Fridge is in an open room with no sound dampening around it, and sounds normal. Compressor is working properly and is not losing any cool. Unit working as designed. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76504
David Z
Job Details: 09/29/2023
"Arrived on site to diagnose noisy dryer. Found drum has some resistance while turning, like something was stuck. Checked blower wheel and found a sock had gotten stuck to the wheel and rhe thermostat screw, which was causing the wheel to stick. Removed the sock and tested. Found noise gone and unit working properly. Repair completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Joe Z
Job Details: 09/29/2023
Arrived on site to install previously ordered part. Replaced water inlet and there is no change. Inlet is leaking water from overflow. Will need to call techline on Monday 10/02. Office to reschedule ; saved tckt