We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/09/2023
Arrived on site to install previously ordered parts. Replaced slider. Test unit and is operating as designed. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78729
Kimo
Job Details: 10/09/2023
Arrived onsite for a DW with a upper rack that is making contact with the upper spray arm. Upon inspection I found this to be true.I found that this was causing by the top of the tub being dented in I corrected this and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Liberty Hill, TX 78642
Miguel
Job Details: 10/09/2023
"Arrived,on site for clean washer not filling and other cycles not working properly. Ran diagnostics. No errors. Found hot water was not turned on all the way. Corrected and completed diagnostic. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bertram, TX 78605
Gerry C
Job Details: 10/09/2023
"Arrived to inspect cooling issues. I found the FC at 25 and the RC at 56. There was a large amount of frost on the evaporator cover. The defrost element read in the MOhm range from the control and the defrost thermistor was 43KOhm, expected with the amount of frost on the evaporator. I removed the evaporator ice and found the single connector had backed out and corrected the connection and the harness routing. I thermographied the defrost thermistor and found it within 3? of the indicated resistance. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Lakeway, TX 78734
Luis
Job Details: 10/09/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78748
Luis
Job Details: 10/09/2023
"Arrived on site for no cool. No fans and compressor running only lights working,found unit stuck in showroom mode,exited showroom mode through ui sequence ran diagnostics compressor and fans working."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78724
Matthew
Job Details: 10/09/2023
"Arrived onsite for unit leaking. Upon arrival found that leak was caused but ice bin melting. Compressor is intermittently running. Will need sealed system repair, compressor replacement. Copper cap tube. Need 2 hrs. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV dryer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Leander, TX 78641
Maurice R
Job Details: 10/09/2023
Arrived onsite for dishwasher no water. On inspection the unit is filling with water but not disturbed the water through the spray arm. Installed new pump and retested the unit. The unit is operating as designed now and no water detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78628
Lou
Job Details: 10/09/2023
"Arrived on site to inspect washer not operating properly. Upon further inspection, the customer advised the unit would sometimes fill with water and when it did, the unit would make an electrical noise then shut down. I tilted the unit back and found the capacitor had popped. I removed and replaced the capacitor and placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Liberty Hill, TX 78642
Miguel
Job Details: 10/09/2023
Arrived on site for dishwasher leaking. Customer had picture of leak on the floor. Unable to replicate. Diagnostics shows no errors and no leaks during testing. Replaced gasket to prevent call back. Verified operation. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Georgetown, TX 78633
Sterling
Job Details: 10/09/2023
On arrival to oven found need to uninstall unit to access harness for temp probe. Uninstalled with oven dolly and replaced the temp probe. Verified all harnesses are connected correctly and reinstalled unit. Ran bake at 350 to find current avg temp then recalibrated unit. 398 335 395 334. Calibration complete. Operational test good. Job complete. Collected remainder of payment. Check for 154.64 751565
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Killeen, TX 76542
Tyler
Job Details: 10/09/2023
Arrived on site for refrigerator not lvl and missing feet per customer on arrival. Upon further inspection I found this model didnt have standard leveling feet and had the roller style(all four rollers were intact and functioning). Leveled the unit and explained operation of doors opening and how the lvling style has changed over the yrs to the customer. Refrigerator working as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Temple, TX 76501
Tyler
Job Details: 10/09/2023
"Arrived on site for washer making a screeching noise. upon arrival confirmed failure during spin test and traced noise back to cam and actuator. Actuator failed to transition cam into proper spin and cam got stuck and was grinding. Rep,aced cam and actuator and found washer working as designed with no noise present call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78701
Wesley
Job Details: 10/09/2023
Arrived onsite and found unit operating with failed sump and motor. Replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All else checks good.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS6
Near Moody, TX 76557
Jonathan M
Job Details: 10/09/2023
"Arrived on site for a range that is still having issues when using the timer function. Inspected unit and work area. The customer showed me a couple videos of what was happening, but I could not see if it was being pressed on the control panel. I tested the unit on a 400?F. Bake cycle several times and could not replicate the issue. I called Whirlpool Techline and spoke to Chris SR# 7737090152. He advised that because there have already been three trips and no replicated failures, he advised just to go ahead and replace the electronics on the range, and that if that did not fix the issue for the consumer, it would have to be an issue on the consumers usage side. I replaced the control panel, main control, and display control and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kingsland, TX 78639
David Z
Job Details: 10/09/2023
Arrived on site to replace left roller to resolve disconnected roller. Replaced roller and axle and clipped to unit. Verified proper operation. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Round Rock, TX 78665
Kimo
Job Details: 10/09/2023
Arrived onsite to install previously diagnosed and ordered pat. Upon arrival I installed the new control and tested the unit and found the uni operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/09/2023
WSR57R18DM02 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed return line and then installed the evaporator and compressor. I found the compressor had been damaged and would vibrate the entire machine. Office to order compressor and tech GC to inspect prior to schedule. No water connections to unit. ; ordrng 1 W11125124 (Compressor) and 1 TechInspect (Tech Inspect) and 1 GCO (GCO) and 1 2Hours (Sealed System)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Dripping Springs, TX 78620
Scott
Job Details: 10/09/2023
"Arrived on site ,replaced control and UI . Ran diagnostics all checked normal. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Kyle, TX 78640
Leonardo
Job Details: 10/09/2023
Arrived on site to test unit for burners sparking when igniting. Explained to client all burners spark when igniting one burner. Tested unit unit is running as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78744
Matthew
Job Details: 10/09/2023
Arrived onsite for fridge/freezer section not cooling properly . Upon arrival inspected unit. Found frost buildup in evaporator. Put in diagnostics and found heater not energizing. Issue in heater circuit and unit not defrosting. During inspection found model and serial tag missing. Cannot complete repair due to no model/sn tag to insure a good repair.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78721
Joe Z
Job Details: 10/09/2023
Arrived on site to install previously ordered parts. Replaced outer panel. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL18IGX10
Near Blanco, TX 78606
Andrey
Job Details: 10/09/2023
"Arrived on site to test unit for noise, customer played a recording, noise is coming from compressor when it goes into high rpm, called tech line to diagnose further and document, per tech line noise is normal and no recommendations can be made for further repair SR#7737510832, customer also stated that ice is clumping up, removed ice maker and found valve not shutting all the way causing drip from the fill tube overflowing the ice maker, ordering valve rescheduled for ; ordrng 1 W11247640 (Mount kit) and 1 W11233375 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pflugerville, TX 78660
Blake
Job Details: 10/09/2023
Arrived on site to inspect side by side refrigerator. The ice container is broken. I am ordering the container to resolve. The ice maker is in the off position. I turned it on and tested. The ice maker is running and filling properly. No leaks observed during service. Office to order parts and schedule service. ; ordrng 1 WPW10558424 (Ice maker container)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 10/09/2023
Arrived on site for tripping breaker. Upon arrival. Test unit and breaker Tripps as soon as unit is plugged in. Found pinched wire between side panel and chasing. Corrected issue. Test unit and is ope as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Buda, TX 78610
Andrew
Job Details: 10/09/2023
Arrived on site to test unit for noise. Found blower wheel is cracked and when heated causes expansion and rubbing. S healed for 10/13. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Meadowlakes, TX 78654
Maurice R
Job Details: 10/09/2023
"Arrived onsite for dishwasher not cleaning or heating correctly. On inspection the heating element never energized during diagnostics cycle. Did a physical check on the heating element and there are marks of ware on it, it ohmed out at 10 ohms. I installed a new element and a control board. Went back to diagnostics mode and during the diagnostic mode the pump stopped pumping water. Now ordering new pump to,return on 10/16/23; ordrng 1 WDT730PAHZ0 (Pump & motor)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
Sterling
Job Details: 10/09/2023
On arrival verified complaint of no light in Mw. Found bulb was bad. Replaced bulb and turned power back on. Operational test good light is now on. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78754
Wesley
Job Details: 10/04/2023
Arrived onsite and observed heathy ice production and no leaking. All checks good. Advised maintenance on findings. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78704
Scott
Job Details: 10/04/2023
Arrived on site for noisy dryer . Found unit vibrating loudly . Adjusted leveling feet . Unit is performing normally. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78704
Scott
Job Details: 10/04/2023
Arrived on site for dishwasher not drying . Found knock out in disposal still in . Removed knock out . Unit is draining . No water leaks detected at this time. Job complete
We serviced a
AMANA WASHER
Model NTW4519JW2
Near New Braunfels, TX 78130
Andrey
Job Details: 10/04/2023
"Arrived on site to replace previously diagnosed basket, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Seguin, TX 78155
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for rust, customer stated that the handle has rust on it, tested unit found handle is oxidized and has a rust on it, unit still with in the 30 day cosmetic warranty, ordering handle, office to reschedule ; ordrng 1 W10708004 (Handle)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Seguin, TX 78155
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for rust, tested unit found oxidation to all stainless steel surfaces and many little rust dots, called tech line to document, per tech most of that can be removed with afresh cleaning solution SR#7737483025, customer will contact builder and trade partners to get unit replaced, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Seguin, TX 78155
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for not cooling properly, tested unit found evaporator completely frozen over in solid ice do to water from melting ice, broke out the bottom drawer and noticed that defrost is not even attempting to activate, advised customer to defrost unit completely and heater harness assembly and control will need to be replaced, ordering parts office to reschedule ; ordrng 1 W11566851 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near San Marcos, TX 78666
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for not cooling, tested unit found compressor running but no frost pattern on the evaporator, will need to replace compressor and potentially a pre cooler, ordering compressor, pre cooler, dye drier and access valve, rescheduled for 10/11; ordrng 1 W11557671 (Compressor) and 1 W11644054 (Pre cooler) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near San Marcos, TX 78666
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for gas leak, tested unit found no gas smell present when walking into home, customer stated that when they use oven thats when the smell is most noticeable, tested unit found air mixture shutter all the way open on bake and broil burners causing a uneven flame and some gas not to burn up, adjusted shutter and tested unit unit is now running as designed without excessive gas smell, explained to customer that at times residual gas smell can be noticed but running exhaust vent when using unit helps, call safety to report my findings SR#7737428263, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD01
Near Buda, TX 78610
Andrew
Job Details: 10/04/2023
Arrived on site to test unit for not cooling. Found dye drier was leaking. Installed new drier and charged system with nitrogen. Applied bubble solution to all potential leak points and found no signs of any other leak. Vacuumed system and charged to specs with 5oz of r134a. Evap frost pattern developing as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRB533CZJW00
Near Waco, TX 76701
Jonathan M
Job Details: 10/04/2023
Arrived on site for a refrigerator that has frost buildup and had a top piece fall in the freezer section. Inspected unit and work area. Did confirm frost buildup in the freezer and found that the evaporator cover was sitting on the top two drawers of the freezer. checked above it and found the screw holes had been completely stripped. I called Whirlpool Techline and spoke to Jonathan SR# 7737484962. He had me send him several photos of the damage and ask the customer for the delivery date since the invoice date was from August 1. He did advise that that may or may not cause an issue with resolution but advised that the unit would be sent to review. he advised that whirlpool be in contact with myself or the customer depending on the next steps. Car complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78729
Kimo
Job Details: 10/04/2023
"Arrived onsite for a refrigerator that is not cooling in the RC. Upon arrival I found that temps in the RC and room temp. Upon further inspection I found that the back of the freezer was covered in ice along with the fan blades. I gained access to the Evap and found more ice I removed the ice and found that the fan tuned on and ran normally, I tested the defrost heater and found it good along with harness going to it. Upon further inspection I found a screw clogging the drain hole in the drain pan after removing it and tested that it drains properly I monitor the unit and found that a frost pattern formed. I advised the customer that the unit will take approximately 24hrs. To get back down to operating temperature in the fc at it is as if it is started from the beginning again"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78745
Leonardo
Job Details: 10/04/2023
"Arrived on site to test unit for not cycling, upon closer inspection float was stuck up, making unit think it was full of water. Secured float, tested unit, unit filling and cycling as designed. No leaks present at this time. Job complete."
We serviced a
JENN-AIR RANGE
Model JGS8860BDP18
Near West Lake Hills, TX 78746
Leonardo
Job Details: 10/04/2023
Arrived on site to replace module. Replaced module and found left side clicking now. Like I advised customer from the beginning it might be all that parts needed. Will need to order new left side switch harness. Melissa will need to figure out how much to charge. Office to reschedule ; ordrng 1 WPW10181456 (Left harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Austin, TX 78735
Leonardo
Job Details: 10/04/2023
"Arrived on site to change console for the short found on previous trip. Replaced old console with new console, tested unit unit is running as intended. Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/04/2023
Arrived on site to test unit for front large burner not igniting. Upon arrival customer canceled appointment at arrival. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/04/2023
"Arrived on site to test unit for door falling and not being square in place. Upon closer inspection door works as intended it opens and closes as intended. Installation missed securing bracket on the right side, and then elevated front legs to make unit touch at top. Job complete."
We serviced a
KITCHENAID RANGE
Model KOSE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/04/2023
"Arrived on site to test unit for rust on panel, upon closer inspection found rust on panel. Replaced with new panel. Tested unit unit running as intended. Job complete."
We serviced a
ADMIRAL DRYER
Model AED4675YQ1
Near Austin, TX 78745
Scott
Job Details: 10/04/2023
Arrived on site for dryer not heating . Found high limit thermostat has failed . Replaced thermostat. Unit is now heating . Highly recommended customer get vents cleaned . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78724
Joe Z
Job Details: 10/04/2023
Arrived on site for icemaker not operating. Upon arrival inspected unit and tray is stuck in harvest position. Checked voltage at harness and is correct. Need to replace icemaker. Replaced icemaker W11546935. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Austin, TX 78724
Joe Z
Job Details: 10/04/2023
"Arrived on site for unit not operating. Upon arrival, inspected polarity and getting 117v from L1-N and L2-N, and 235v from L1-L2. Found that when starting unit the motor hums then quits turning. When turning the drum manually by hand the motor begins. After trying unit several times the motor operates. Need to replace motor. Ordering motor office to reschedule ; ordrng 1 W11549461 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78735
Scott
Job Details: 10/04/2023
Arrived on site for thumping dryer . Found large amounts of adhesive located where rollers make contact on drum . Removed glue and replaced rollers . Unit is quiet now . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS09
Near Austin, TX 78722
Joe Z
Job Details: 10/04/2023
"Arrived on site to install previously ordered parts. Replaced fc door, gasket and nameplate. Used heat gun to form new gasket correctly. Job complete"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Austin, TX 78723
Joe Z
Job Details: 10/04/2023
Arrived on site for oven not operating. Upon arrival found inspector was not turning oven knob to correct position to operate. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Round Rock, TX 78665
Wesley
Job Details: 10/04/2023
Arrived onsite and removed the compressor and drier. Installed new non uv drier. Inspected new compressor and found stem split on the head of the compressor. Plastic visible under the split rendering any repair to the stem not possible. Ordering new compressor to repair. Office to track part and reschedule ; ordrng 1 W11592010 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78754
Wesley
Job Details: 10/04/2023
Arrived onsite and found unit operating with failed wash motor. Replaced sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Wesley
Job Details: 10/04/2023
Arrived onsite and found unit operating with failed fan space foam obstruction. Modified the foam to accomdate the fan blade. Unit is now operating as designed. All else checks good.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Austin, TX 78759
Wesley
Job Details: 10/04/2023
Arrived onsite for no motor function and open motor error. Found harness to motor dislodged. Repaired by securing the Motor harness at the motor. Unit is now operating as designed. All checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harker Heights, TX 76548
Tyler
Job Details: 10/04/2023
Arrived on site for washer needing previous diagnosised valve. Upon arrival reconfirmed failure and installed valve. Tested u it after reset and found no leaks and washer working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 10/04/2023
Spoke with tenant. They had stated they already resolved issue and tried canceling service through there property management office. No service preformed call complete
We serviced a
WHIRLPOOL RANGE
Model WFE364LVS0
Near Killeen, TX 76542
Tyler
Job Details: 10/04/2023
"Arrived on site for range not allowing proper control/oven functionality. Upon arrival found the following error codes in diagnostics (2x)f3e2, (3x)F1E8. Tested bake/broil elements and found 20.4/16.4 ohms to each. Found oven sensor at 1.09k at room temp and no damages to harness. Called techline and reported findings Sr#7737481592. Found control is failing and giving misleading error results as not fully responding to input. Rescheduled customer for 10/11/23 to complete repairs. Ordering WPW10271737 control; ordrng 1 WPW10271737 (Control)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Copperas Cove, TX 76522
Tyler
Job Details: 10/04/2023
"Arrived on site for dryer shutting down to early and not completing cycles properly until it was cooled off enough. Upon arrival found no error codes present. Inspected dryer and found no faults or breaks in element, fuses, or stats. Used vent test kit and found pressure build up in dryer indicating exit vent through home was clogged and customer would need a dryer vent cleaning to resolve issue, and prevent dryer from over heating. U it is working as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Killeen, TX 76549
Tyler
Job Details: 10/04/2023
Arrived on site for dryer. Upon arrival customer wasnt aware unit was oow and had already found issue to unit. No service was preformed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS05
Near Austin, TX 78738
Luis
Job Details: 10/04/2023
"Arrived on site for water leaking. Uploaded picture of floor damage,ran dispenser no leaks,ran icemaker fill found small drip at connector at door hinge,replaced connector. ; used 1 Wp2198677 (Connector) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW09
Near Georgetown, TX 78626
Maurice R
Job Details: 10/04/2023
"Arrived onsite for freezer not freezing. On inspection the FC gasket was half off. There was a huge air gap allowing the food to thaw out. I used the heat gun to reform the gasket to make fit, also did the RC gasket. Both need to be replaced. Ordering gaskets for the unit. No water leaks detected during service. ; ordrng 1 W10838574 (RC gasket) and 1 W10861499 (Fc gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Andice, TX 78628
Maurice R
Job Details: 10/04/2023
"Arrived onsite for washer walking. On inspection the tub had pushed the back panel out and it got wedged under the top of the washer. The cabinet got dented, it ripped the screw holes out of the back panel and damaged the tub ring. The shock are bad now due to the shaking of the tub. Ordering cabinet,tub,shocks,tub ring and back panel. No water leaks detected during service.; ordrng 1 W11172199 (Tub assembly) and 1 W11550886 (Tub ring) and 1 W11486091 (Back panel) and 1 W10596395 (Washer cabinet)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/04/2023
"Arrived onsite for unit with power but does not respond. On inspection found the ui with 3 lights on but responding to any touch of the keys. Installed a new control board and retested. The unit now responds to the touch, I put the unit in diagnostics mode and it completed the test. The unit is operating as designed and no water leaks were detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78744
Matthew
Job Details: 10/04/2023
Arrived onsite for unit immediately giving error code. Upon arrival tested unit and unit not responding. Per service manual replaced panel. Tested and found intermittent function. Replaced control and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model Kdte204kps1
Near Austin, TX 78744
Matthew
Job Details: 10/04/2023
Arrived onsite for unit not heating. Upon arrival inspected unit. Ran diagnostics and found stored error code 4/2 heating circuit. Tested heater and recorded 12 ohms and continuity. Tested voltage at control and found only sending 4-6vac. Ordering control . Office to reschedule ; ordrng 1 W11629914 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Matthew
Job Details: 10/04/2023
Arrived onsite for damaged cooktop. Replaced and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW02
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/04/2023
"Arrived onsite for sealed system repair. Upon arrival pierced system. Found no indication of a leak. Replaced compressor, dye dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is operating. Customer will monitor over 48hrs. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Smithville, TX 78957
Matthew
Job Details: 10/04/2023
Arrived onsite for washer not functioning properly and door locked. Found main control not functioning properly. Replaced control. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bastrop, TX 78602
Matthew
Job Details: 10/04/2023
Arrived onsite to replace failed dual valve and ice maker. Replaced and tested. Unit is now functioning properly. Job complete
We serviced a
JENN-AIR FREEZER
Model JUCFP242HL11
Near Austin, TX 78739
Andrew
Job Details: 10/04/2023
Arrived on site to install previously diagnosed control. Found ice maker not responding. Replaced control and ran 4 harvests to allow water to run through filter and fill properly. Unit now working as designed. Ice maker does have a harvest test cycle but door switch needs to be held in closed position. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Driftwood, TX 78619
Andrew
Job Details: 10/04/2023
Arrived on site to test unit for not cooking properly. Found liner was completely covering bottom preventing heat from circulating properly. Removed liner and tested to 350 with no issues. Found control was cycling properly. Temps were in range. Advised customer against use of hanging thermometers as stated in owners manual. Also advised on use of calibration. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78735
Luis
Job Details: 10/04/2023
Arrived on site. Found filter stuck in housing and broken latch on housing installed a new housing installed new filter no leaks. Customer called tech back said leakimg at housing and when filter was removed oring dislodged from filter advised customer to replace filter with one from Home Depot or Lowes and will order another housing. ; ordrng 1 WPW10394053 (Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78747
Luis
Job Details: 10/04/2023
"Arrived on site. Evaporator cover incased in ice,defrosted evaporator checked heater harness good,ohmed heater good unit not entering defrost ordering a new harness,themristor heater and controls customer will defrost u it before return visit ; ordrng 1 W11650661 (Heater) and 1 W11518204 (Ui) and 1 WPW10384183 (Themristor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/04/2023
Arrived on site to test unit for not starting/completing wash cycles. Found errors F0e7(load detected while running clean cycle) and f1e1(main control(acu) fault). Inspected pressure hose and found no damage. Replaced control and completed diagnostics with no issues. Advised customer to monitor. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Robinson, TX 76706
Jonathan M
Job Details: 10/04/2023
"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. Customer advised that the unit takes a long time to dry and they are having to run through the unit for several cycles before it actually dries. Tested the unit and found the unit heating in tumbling, but no airflow due to cold air inside of the drum whenever I opened the door and then it got hot air rushing right after it. I removed the vent hose off the dryer and found a huge clog at the back of the wall vent. Found the issue was buildup due to a crushed to where the dryer vent hose sticks onto at the wall. Did advise the customer that they may want to consider changing out the venting through the home to eliminate this issue. Tested the unit and the unit is now working and operating as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Marble Falls, TX 78654
Lou
Job Details: 10/04/2023
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a vibration noise and its intermittent. I placed the unit in diagnostics and tested the compressor and could not duplicate the noise. I moved the unit from side to side and could not duplicate the noise. I recommended the customer get a video of the noise and call in for service if the it happens again. As I was leaving the unit began to make the noise which sounded like the condenser coils. I pulled r(e unit out and found the back cover damaged from installation and the water valve at the wall damaged with the handle broken off from installation (photos). I found the dust cover vibrating on the metal pan under the compressor. Using sealer tape, I taped the cover down to the metal pan and tested and t(e noise stopped. I advised the customer to monitor the unit and call in for service if the noise came back. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN708MPS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/04/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the top grill. Cleaned the grill. No water leaks observed during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/04/2023
"Arrived on site to inspect dishwasher error code. Upon further inspection, I found the panel display showing F7E2-motor failure. Placed the unit in diagnostics and cleared the code. Continued with testing and the unit filled with water and then shut down and began to drain the water out. When I went to pull the unit from the cabinets, I found no mounting screws and mounting brackets were badly bent up (photos). I advised the builder of my findings and they advised they would pass it on. I pulled the unit out and removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. Unit was not mounted to the cabinets as I did not have mounting brackets. Builder advised they would advise their cabinet guy. No one available to sign for the receipt as the builder left before repairs completed."
We serviced a
WHIRLPOOL BUILT-IN M/W
Model JMDFS24JL00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/04/2023
Arrived onsite for MW with no power. On inspection the unit was asking for the clock to be set. I set the time and ran the unit for 2 minutes and the temperature was 203?. Unit is operating as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL03
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/04/2023
Arrived onsite for previously diagnosed parts. Installed the moulin and I put the light behind the moulin and no light bleed through the gasket. Customer had already defrosted the RC. Customer is going to keep a eye on the evap to make sure it is not freezing over. No water detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/04/2023
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a popping or clicking noise coming from the back rollers area. The unit is stack and I was able to pull the units out and leave them stacked. I disassembled the dryer and removed and replaced the back felt roller and placed the drum back in place and rolled it. While rolling it, I could hear the clicking noise from the back right roller. I removed and replaced the back right roller and reassembled the unit and bypassed the door switch and tested. I could still hear the noise but not as loud. I removed the drum and inspected the drum seal and found it bunched in a few places and too much glue on the drum/seal. I adjusted the seal and reassembled the entire unit and retested and unit is operating as designed, but with a slight clicking noise that is quieter than before. I recommended that the customer use the unit several times and allow the seal glue to heat and spread and if the unit continues to make the noise to call it in for service. No lint observed during service, job completed."
We serviced a
MAYTAG OVEN
Model MEW9530FZ20
Near Austin, TX 78737
Leonardo
Job Details: 10/04/2023
"Arrived on site to replace console. Installed new console, tested unit unit is running as intended. Customer complained about blue protective cover being stuck in seems, explained we cannot remove film and risk damaging unit. Advised customer main problem of cancel button not operating correctly had been fixed. Tech line advised not to order new console. Job complete. Sr#7737477472"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78732
Kimo
Job Details: 10/04/2023
Arrived onsite for a cooktop with low flames . Upon arrival I tested the unit and found that the flames where low. I adjusted the the gas regulator and tested the unit and found that flames are not at normal height. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Belton, TX 76513
Jonathan M
Job Details: 10/04/2023
"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Customer advised they had another company that had come out three times and replace the icemaker and all the valves. They advise that nothing has worked and that after googling this issue, he found the issue was with the wiring underneath the door. Looked underneath and did find several wires split on the wire harness going through the door. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW11202405 (Stainless fc door)"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78750
Kimo
Job Details: 10/04/2023
Arrived onsite for a built in MW that is stuck in loop showing messages that say touch power or start. But nothing happens when you do. The unit was power cycled and then began working but the after a while it started happening again. Due to the seeming intermittent nature of the issue and that there when no other obvious defects. I replaced the console and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Belton, TX 76513
Jonathan M
Job Details: 10/04/2023
"Arrived on site for a washing machine that is going off balance, is making a lot of noises, and now will not spin. Inspected unit and work area. Tested the suspension and found the suspension was good, but found the tub leaning against the left and front panels. Checked underneath the unit and found that the cover shield had fallen off, and only one screw was holding on the cover shield. also found the belt disconnected from the motor. Reattached the belt and added screws for the cover shield. I adjusted the feet on the washer to level out the unit and ran into diagnostics. The unit began to work and operate as designed. I also went over used and care on the unit. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kingsland, TX 78639
Lou
Job Details: 10/04/2023
"Arrived on site to inspect washer vibration issues. Upon further inspection, I pushed down on the tub assembly and when it came back up, the assembly bounced around instead of coming straight back up. I removed and replaced the suspension rods and calibrated the unit. Tested in diagnostics and unit is operating as designed. I found the customer only has cold water connected to the unit. Due to the space the unit is sitting in not being level, I recommend the customer level the unit the best they can to prevent any further issues with off balance vibrations. No water leaks observed during service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78721
Joe Z
Job Details: 10/04/2023
Arrived on site for low ice production/ ice too thin. Upon arrival inspected unit and container is half full of thin ice. All components seem to be operating correctly. Contacted SW for assistance. Ran through diagnostics and all controls test good. Found ice production stops too prematurely. SW recommend replacement of pump. Replaced pump and test unit. Observed ice now forms thicker. Unit is operating as des. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78723
Joe Z
Job Details: 10/04/2023
Arrived on site for water fills continuously . Upon arrival ran diagnostics and only got error code F0-E7 for load detected when running clean washer cycle. Test all components and operating correctly. Ran a normal cycle with towels. Unit fills and washes correctly. Found water overfilling at stand pipe. Unit is operating as designed. Customer will have plumbing checked. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Austin, TX 78745
Luis
Job Details: 10/04/2023
"Arrived on site. Powered unit on compressor powered on,no heat of discharge tube,checked connections found crack at cap tube entering drier,movement cap tube broke off and refrigerant and oil leaked out drier. Ordering sealed system parts. Lockring kit needed ; ordrng 1 W11562258 (Evaporator) and 1 W11582592 (Compressor.) and 1 Lockringkit (Lockring kit) and 1 R600a (R600@) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Aluminumtubing (Aluminum tubing)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78704
Scott
Job Details: 10/04/2023
Arrived on site for dead washer . Ran voltage check at terminal block getting 240 on one leg . No voltage on other leg . Recommended customer replace outlet . No lint build up at time of service . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fischer, TX 78623
Andrew
Job Details: 10/04/2023
"Arrived on site to test unit for error code. Found no stored error codes. Completed diagnostics with no issues. Replaced run cap and shift actuator and belt as a precautionary and completed diagnostic cycle again. No signs of gearcase failure, suspension is good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Canyon Lake, TX 78133
Andrey
Job Details: 10/04/2023
"Arrived on site to replace previously diagnosed electronic control, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near New Braunfels, TX 78132
Andrey
Job Details: 10/04/2023
"Arrived on site to replace previously diagnosed drum and repair kit, replaced and tested, unit is now running as designed, job completed"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near New Braunfels, TX 78130
Andrey
Job Details: 10/03/2023
"Arrived on site to test unit for CT light not shutting off, tested unit found two right infinite switches and burners not working properly, will call safety tomorrow do to safety office currently closed, ; O-emld tckt"
We serviced a
AMANA RANGE
Model ACR4503SFB3
Near New Braunfels, TX 78130
Andrey
Job Details: 10/03/2023
"Arrived on site to test unit for not operating properly, customer stated that front left burner does not regulate temps, element and infinite switch will need to be replaced to fix issues, ordering element and infinite switch, office to reschedule ; ordrng 1 WP3149404 (Infinite switch) and 1 W11396790 (Burners)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Austin, TX 78704
Luis
Job Details: 10/03/2023
"Arrived on site. Found gasket falling out of liner door channel,added adhesive into channel reinstalled gasket."
We serviced a
AMANA REFRIGERATOR
Model ART104TFDW03
Near Austin, TX 78704
Luis
Job Details: 10/03/2023
"Arrived on site. Found a defective light switch,replaced switch tested switch working as designed"