Arrived onsite for hi temps and found 30 in freezer and 50f in fridge. and found large evidence of leak from compressor to condenser joint. Slow loss of cooling. Ordering compressor and returning to repair due to likelihood of contamination. ; ordrng 1 W11547313 (Compresor)

"Arrived on site for a dryer. That is not heating. Inspected unit and work area. Checked voltage and polarity and found both were good. Disassembled the back and tested all heating components. Found the thermal cut off open. Replaced the thermal cut off and tested the unit. I found that with the vent hose attached, The unit was not ventilating properly as there was a huge gush of heat after you opened the door within five seconds. Checked temperature using a k-type probe inside of the unit and found the temperature exceed 214?F before stopping the cycle. Found temperatures increase to 250?F after the door was left open for three or four seconds. Did advise the customer the issue is most likely with their venting due to a lack of airflow movement. Checked the vent going outside and found it was clogged, but did find that the vent hose going through the wall is about 10 feet long. Did advise the customer to have that cleaned prior to further use of the unit. Call complete."

Arrived on site for drain tube hitting back wall. Ran diagnostics and confirmed drain is working properly.used zip tie to hold it to water lines. Completed full service cycle with not hitting. Call complete.

"Arrived on site to inspect washer out of balance. Upon further inspection, the customer advised the suspension was bad on the unit and it was getting off balance with every load. I pushed down on the tub assembly and it popped right back up without much movement telling me the suspension rods are fine. I placed the unit in diagnostics showing no error codes and tested and it operated as designed. I removed the basket and inspected and I found some of the holes in the sides were not punched out fully. I advised the customer of my findings and made recommendations for use and care. I am ordering the basket and office to scheduled return service due to the availability of the part. Returning tech to replace the basket and suspension rods. No water leaks observed during service.; ordrng 1 W11513243 (Basket)"

WMH31017HS09 Arrived to correct paint issue. I taped off the area and applied paint to the affected section. The paint mismatch was corrected and the customer was satisfied with the repair. I advised they run the low speed blower for an extended period to prevent odors and facilitate drying.

Arrived onsite for unit not cooling in either section. Upon arrival inspected unit. Found compressor overloaded and relay clicking. Unit will need sealed system repair. Covered under 5yr. Unit has Copper cap tube. Need sealed system technician for 2 hrs; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV Dryer) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11598434 (Evap) and 1 2hr (2 hr)

"Arrived on site to test unit for not cooling, customer stated that power is constantly cycling, tested unit found relay on control clicking on and off, replaced HV control and tested, the constant clicking is now gone, all fans are running and responding to diagnostics, unit is now running as designed, job complete"

Arrived onsite and found tweezers in the tread causing noisy rotation. Removed tweezers. Was also advised the timer freezes and will not complete a cycle at 40 minutes. Ordering timer to repair. ; ordrng 1 W11043389 (Timer)

On arrival verified noise complaint. Visual verification of gearcase showed no wear or damage. No oil or belt debris. Unit is brand new. Ran diag mode found no error codes. Ran auto test and found no noises or issues during component test. Found customer was using the wrong detergent for the unit. Advised customer on proper use and care as well as proper loading of clothing. Operational test good. Job complete no leaks detected during service.

"Arrived on site to test unit for not agitating, tested unit found belt slipped off shredding it, replaced belt and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to diagnose dryer that was not powering on. Examined unit and found a burnt and severed L1 wire. I was able to repair the wire and swap the terminal block from truck stock, 279320 part. Customer will need a new power cable since L1 on the cable was burnt as well. Unit should be working properly once a new cable is installed. Repair completed."

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

Don site for a washing machine that is making a screeching sound during the spin portion of the cycle. Inspected unit and work area. I did confirm the customers complaint and checked underneath the unit. Found the cam and belt worn. I asked the customer about what kind of loads she runs and she did advise that she washes her comforters and rugs in the unit. I explained to her that that can cause premature issues like the one she is dealing with currently and to take those bigger loads to the laundromat instead. Found the gear case fully intact and that actuator shifter working as designed. Replaced both cam and belt and tested the unit. The unit began to working operate as designed. Call complete.

"Arrived on site t range oven not heating. Upon further inspection, I tested the unit and found the ignitor not arcing properly and the burner not igniting. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to diagnose refrigerator that had a stuck freezer door. On arrival attempted to open door and found it would not budge. Did not see any ice on the rails or around the door at all. Used some force and tried to open door again and had the door mounts on the right side pull out of the door. I was able to remove it at this point and found a huge ice formation in the rear right of the freezer compartment from leaking water. Based on the source and the amount this looks like the reservoir has been leaking directly into thw freezer from the return vent. I provided the customer with some epoxy to use on the door dlecrew mounts while a new door is ordered. Called findings and info to tech line, SR 7737541805. Tech line recommended using epoxy to hold tue door mounts in until replacement door is shipped, and to replace the leaking items in the RC along with the brackets. Customer advised to defrost unit and allow 24 hours for the epoxy to cure on the door before reattaching. Customer requested replacement of unit, but I advised that muse be discussed with customer service. Ordering new door and parts to resolve the leaking. Office to schedule when all parts present. ; ordrng 1 W11346622 (Reservoir) and 1 W11548535 (Double Valve) and 1 W11666461 (Water Tube) and 1 WPW10330991 (Left Bracket) and 1 WPW10330993 (Right Bracket) and 1 W11435342 (Freezer Door) and 1 WPW10714545 (Freezer Door Gasket)"

Arrived on site to inspect single wall oven. The customer recently had an inspection done and the oven was flagged for not heating correctly. I ran the unit through diagnostics and found no stored error codes. I ran a bake cycle to 350 and tested temperatures through multiple heat cycles. The unit preheated in 12 minutes. I averaged the temperatures and found them very close to the set temperature. The unit is operating as designed at this time.

"Arrived on site for condensation in fresh food compartment. Found gasket not sealing to cabinet,remolded fresh food door gasket checked door seal good."

Arrived onsite for not making ice. Upon arrival inspected unit and found icemaker tray is seized a halfway turned. Removed icemaker. Test harnes and getting correct voltage. Need to replace icemaker. Replaced icemaker and test unit. Unit is operating as designed. Job complete

Arrived onsite for refrigerator not cooling. On inspection the unit was on and it was not cool in the fc or the rc. I heard the start device trying to start the compressor. I did a amp draw on the compressor and it would draw 29 amps at first then drop to 13 amps. Then it shut off and try again few minutes later. I installed a new cap and start device on the unit and had the same results. Ordering a sealed system. Office to schedule appointment when all parts are in. ; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evap) and 1 W11109499 (Drier) and 1 W11504447 (Tube) and 1 W11504431 (Coupler)

1948 Arrived on site and replaced previously diagnosed orifice holder and converted properly to LP. Unit now working as designed. No leaks detected. Job complete.

Arrived on site for washer not starting . Ran diagnostics and got 7-1 error code . Unit shuts down in diagnostics and flashes motor code . Ordering sump and motor set return 10/19. ; ordrng 1 W11460946 (Sump and motor)

Arrived on site and replaced previously diagnosed evap and compressor. Charged system with 140psi of nitrogen and found no signs of refrigerant leaks. Vacuumed system and charged to specs. Unit immediately started to form frost pattern on evap as designed. No leaks detected. Job complete.

"Arrived on site. Freezer cooling correctly food and ice cream hard,temp reading 5? ran icemaker harvest test passed,water filled half way in icemaker tray tested water dispenser weak flow,with and with out filter per customer unit has always had weak flow but icemaker worked in the beginning. Found mullion divider extremely hot,removed upper cover fan running,removed front cover to allow better air flow will return with a new icemaker and condenser fan; ordrng 1 W11623099 (Cond fan) and 1 W11626124 (Icemaker)"

"Arrived on site to inspect washer lid with rust. Upon further inspection, I found the lid rusted in the back left and right corners and in the middle on the right side (photos). I removed and replaced the lid and tested and when the unit began to agitate, the washplate failed to move and the unit began to make a loud gear grinding noise. I tilted the unit back and found gearcase oil on the pulley shield (photo). I removed the shield and found more gearcase oil on the pulley and belt (photo). I am ordering the gearcase, cam, belt, capacitor, actuator, main control and CNOTE-LSO PER CUSTOMER REQUEST and schedule return service for 10/19/23 (MS). I recommended the customer not use the unit until repairs have been made. No water leaks observed during service.; ordrng 1 W11454738 (Gearcase) and 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 W11212745 (Actuator) and 1 W11227944 (Capacitor) and 1 W11502823 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to inspect side by side refrigerator dispensing issue. The customer is experiencing ice clogging in the dispenser door and melting and dropping on the floor. I ran the ice maker and found everything working properly. The dispenser door is opening and closing properly. The ice container is dropping ice after the ice dispenser switch is let off. I am ordering the ice container to resolve. No leaks observed during service. ; ordrng 1 WPW10558423 (Ice container)

On arrival verified complaint of no drain. On visual inspection of drain found broken harness. Ordering harness. Rescheduled for 10/17 no leaks detected during service. ; ordrng 1 W11643701 (Lower harness)

Arrived onsite for refrigerator with water around the icemaker. On inspection the customer showed me where the water was building up at. I found A gap at the bottom and the top of the unit causing moisture to enter right next to the IM. Ordering a pivot block and the moulin. No water leaks detected during inspection. Office to reschedule when parts arrive. ; ordrng 1 W10806457 (Moulin) and 1 WPW10344432 (Pivot block)

"Arrived on site ,replaced harness . Ran diagnostics. Unit is filling and washing . All passed tests . No water leaks detected at this time . Job complete"

Arrived on site to inspect refrigerator dispensing issue. I verified low flow once again. I found good pressure with the filter removed. I removed and replaced the filter head and tested. I found no change. I removed and replaced the filter the customer provided and now found good flow. I called Whirlpool techline and spoke with Steve 7737533427. Steve recommended checking the pressure from the supply line. I did this and found very good pressure but found a lot of debris floating in the water. I showed the customer the debris. I flushed more water out of the supply line and found no more debris. I instructed the customer that the water quality may be clogging the filter prematurely. I recommended the customer get their water tested or look into added water filtration systems. The unit is operating as designed at this time. No leaks observed during service.

Arrived on site for a dryer that is making a rattling sound during operation. Did confirm the customer complaint and found the motor causing the issue. Replace the motor and test of the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for glass shelf. Job completed

Arrived on site for range needing previously diagnosed ACU. Upon arrival reconfirmed failure and installed part. Found range and oven working as designed and heat without reseting. Call complete

"Arrived on site to diagnose dishwasher with some rust and is not running loads. I tested the unit and found the lower rack chipping and rusting, and the wash motor not running. Replaced sump and motor assembly. Verified sump and motor working as designed, returning 10/17 with lower rack.; schdld next appmnt for 10/17 TUE !"

"Arrived on site to install previously ordered parts. Upon arrival,spoke with customer and due to being after 6pm and being a 2 hour job, customer would rather reschedule . Office to reschedule ; schdld next appmnt for 10/17 TUE !"

"On arrival verified washer noise compliant. It was not in a pattern and sounded like a coin. Customer states main,y heard during agitate. Found a dime beside the agitator rolling around in the small space beside it. Removed dime and that noise went away. Retested during diag mode and found another click sound during agitate. Found stator bolt slightly loose. Removed and verified it had blue loctite and reseated it in place. Noise stopped. Operational test good. No leaks detected during service. Job complete."

Arrived onsite for a dryer making noise. I found the noise getting caused from back pressure on the vent. The vent that is on the machine is a spring coil vent and I advised the customer to add two elbows and a rigid aluminum vent to keep this from happening. The dryer is working as designed. Call complete.

Arrived on site to diagnose dishwasher not finishing cycles. Found the wash motor completely dead and not pumping any water. Replaced wash motor and verified proper operation. Unit drains properly. Repair completed.

Arrived on site to test unit for RF burner not igniting. Found burner was not converted to LP properly. Converted burner and verified other burners converted properly. Unit now working as designed. Job complete.

Arrived onsite for overheating counter complaint and found unit installed properly under a rock counter top. All base functions operating as designed. Condenser fan working. All checks good.

"Arrived on site to inspect unit for loose glass door cover. Upon closer inspection found loose screws on bottom of door. Tightened screws, tested unit, unit is running as intended. Job complete."

Arrived onsite for condensation still forming on freezer gasket. Called techline. Leon-7737398511. Sent pictures of installation. Tech replied strips not installed properly. Sent reference for proper placement. Tech recommended reordering strip kit. Customer also stated unit has to be Set to 41 degrees to keep from freezing foods in fresh food section. At 41 degrees items are maintained and not freezing but customer states that thats too high. Ordering strips and air damper; ordrng 2 W11159728 (Foam strips)s and 1 WPW10479155 (Damper)

On arrival verified complaint of leak.found wrong parts ordered. Tub rack mounts were incorrect. Ordering w11553484 left hand and w11580025 right hand. Rescheduled for 10/17.; ordrng 1 W11553484 (Tub mount 3rd left hand) and 1 W11580025 (Tub rack mount 3rd level)

On arrival verified complaint on no spray from lower arm. Ran diagnostic test and found wash pump not activating. Found main control not sending voltage to wash pump and pump was at 7 ohms. Replaced main control and voltage reached the wash pump but wash pump only clicked. Replaced wash pump and ran diag test again. All operational test good. No leaks found during service. Job complete.

Arrived on site for dryer not heat8ng. Upon arrival confirmed failure and found f4e4 and f4e3 in diagnostics. After further testing I found element grounded out and broken. Replaced element and retested unit. Found dryer heating as designed. Call complete

Customer unavailable today. Rescheduled for 10/17. Customer clarified the issue is the middle rack will only pull out 1/4 of the way. Ordered additional parts.; ordrng 4 W11561080 (Rack wheels)s and 2 W11561204 (Track)s

"Arrived on site to replace previously diagnosed two right switches and front right element, replaced and tested, unit is now operating properly, job completed"

"Arrived on site to test unit for no operating problem, tested unit found failed capacitor, replaced and tested unit is now running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the main wire harness and ran the unit through a normal icemaking session. Found the unit continue to short cycle before any major ice was being built up. I called whirlpool techline again and spoke to Leon SR# 7737463650. He advised that based on all the service history on this machine, the issue would be with the external drain pump, and advised us to unplug the unit from the external drain pump and plug it into the wall. He advised to watch and see if it made a slab of ice because if it did, the external drain pump was causing the failure. I did just that and found the unit still short cycle, even without the unit being plugged into the external drain pump. I called whirlpool, techline back and spoke to Kurt SR# 7737463650. He advised that the unit would be sent to review again. Call complete."

KRFC704FPS05 GP arrived on site to inspect refrigerator ice maker not working. Ran the general ice maker test and the unit passed. Tested the ice maker fill valve and the unit did not produce any water. Tested voltage at the board and did not receive proper voltage. Replaced the control board and retested and the ice maker filled as designed. Informed the customer on use and care of the unit. No water leaks observed during service.

"Arrived on site for a washing machine that is making sound to the beginning, middle, and end of the cycle. Started up a wash load and confirmed a grinding sound almost immediately upon the unit trying to spin. Checked underneath the unit and found the cam, belt and shifter all worn. Got authorization for parts and replaced all three components. Tested the unit and the unit began to work and operate as designed. Call complete.; used 1 W10913953 (Actuator) from stock"

Arrived on site for oven power vent being broken. Found vent damaged on right. Removed door. Replaced lower vent. Call complete

Arrived on site to inspect side by side refrigerator. I found the vibrating noise is due to the condenser vibrating on its mounts. I installed noise dampening shims to correct the noise. I also removed and replaced the FC door and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site for washer randomly flickering lights on ui display and not turning on. Upon arrival confirmed failure and found ui flickering and not responsive. Found voltage intermittent to ui but found no voltages drops and a stable polarized 121vac from outlet to control. Replaced ui and found same issue occuring. Rescheduled customer for 10/17/23 to complete repairs with new ACU. Ordering W11627413 ACU; ordrng 1 W11627413 (Acu)

"Arrived on site for bay range that wont turn off the right front burner. Inspected unit and work area. The customer advised that whenever they plug the unit in, the right front burner will sit on high and will not turn off regardless of the setting I did confirm the customers complaint and checked the infinite switch. Found the outer ring turning on and off in accordance with the infinite switch. I did find the infinite switch, making and breaking. Spoke to SW, and was advised that the issue is likely with the relay board and potentially the limiter. Bring the parts in the office. Will need to contact the home warranty from authorization as well as contacting the customer what parts are made available.; ordrng 1 316442063 (Power supply board) and 1 316442112 (Relay board)"

Arrived on site for washer making noise. Customer says noise at end of spin cycle. No error codes recorded. Ran test a few times and was able to hear the grinding of gearcase. Removed drum. Replaced gearcase and cam. Verified operation. Call complete.

Arrived onsite for cooktop not igniting. On inspection the burners on the unit if you turn them on to fast they will not ignite. If you do not turn it off immediately then when go to turn it off it while ignite when the knob pass the ignition setting and cause a fire ball. Customer want to know how to disable the ignition when you are turning the burner off. Informed the customer that it is the way it was designed.Sr7737535582.

"Arrived on site to test unit for leaking water during cycle. Upon closer inspection found drain motor not connected properly. Connected drain motor correctly, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the drain pump and tested. The unit now operates as designed. No leaks observed during service. Office to receive payment.

WRS571CIHZ04 GP arrived on site to install previously diagnosed and ordered part. Inspected the unit to verify necessary repairs. Noticed that the new parts provided were not the parts needed. Ordering tube for return service. No leaks of the water supply observed during service.; ordrng 1 W11533098 (Tube)

"Arrived on site for a washing machine that is making irregular. Sounds in the last few minutes of the cycle. Inspected unit and work area. The customer showed me a video of what was happening. I checked underneath the washer and found the rotor bolts completely, detached from the rotor. Reattach the Rohner bolt and taking it with some Loctite. Tested the unit and the unit began to work and operate as designed. Call complete."

Arrived on site to install new lid on dryer due to scraped lid. Replaced lid and verified proper function. Repair completed.

"Arrived onsite for previously diagnosed parts. Informed the new gaskets on the refrigerator. The fc is now sealing correctly, and the rc now has suction on the door when you try to open it. The unit is operating as designed and no water leaks detected during service."

Arrived onsite to repair spark igniter issue left oven and found wiring connectors to left oven bake and right oven broil loose and disconnected. Crimped quick connects for snug fit. Reinserted to ignitors. Unit is now operating as designed.

Arrived onsite to replace faulty basket. Replaced basket and tested. Unit is now functioning properly. Job complete

"Arrived onsite for a washer that is making a screeching noise when in spin. Upon arrival the customer showed me a video that confirmed the issue I was not able to duplicate the noise. I checked under the agitator, the gearcase and the cam and found them all good, I replaced the motor as the noise could be coming for it when it heats up enough customer is aware that this is a 50/50 shot to fix the issue"

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the lights in the RC dim and the freezer light not working. I removed and replaced the freezer module and tested and all lights are operating properly. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for washer leaking. Upon arrival found no broken lines or drain hoses. Found fill line had corroded around valve because of loose connection from installation. Replaced valve and made sure hoses were connected properly. Tested washer and found no leaks. Call complete

On arrival found terminal block fell apart when installing power cord. Unable to test further. Ordering terminal block wires and terminal block housing. Also found side panel right side not connected to door. Screw and ground clip missing. Ordering those as well. ; ordrng 1 WP3397659 (Terminal block no wires) and 1 279318 (Terminal block wires) and 1 WP3390631 (Screw) and 1 WP98234 (Clip)

Arrived onsite for unit going straight to spin cycle. Upon arrival inspected unit. Found no stored error codes. Ran normal cycle with laundry already in basket. Unit was functioning properly. Found that the selector knob was on drain and spin. The customer mainly uses 2 specific cycles and didnt realize it was moved. Unit is functioning properly. Job complete

GHW9100LW2 GP arrived on site to install previously diagnosed and ordered part. Customer ordered the part and had it on site. Replaced the ui and ran service test and a the operational test was successful. No water leaks observed during service

"Arrived on site to test unit for not drying properly, customer stated that it shuts off in middle of cycle and clothes still wet, tested unit found unit is heating, put wet rag on moisture sensors and it is advancing properly, timed dry also has no issues, but customer put a load in and in ran for a while and will not start again, just a click and the motor not engaging, ordering motor, moisture sensors, moisture sensor harness and door switch, rescheduling for 10/18; ordrng 1 W11549461 (Motor) and 2 WP3387223 (Moisture sensors)s and 1 WP3391914 (THRMST-FIX)"

"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, purged system with nitrogen, replaced compressor, dye drier and access valve, vacuumed system for 30 minutes, vacuum held good, charged system with 68g of R600, unit developed a good frost pattern, unit is now running as designed, no leaks detected job complete"

Arrived on site to install previously ordered parts. Replaced control W11186035 and door W11186019

Arrived on site. Tested dispenser working ran icemaker test all passed

Arrived on site for refrigerator needing previous diagnosised seperator and ui. Upon arrival reconfirmed failure and installed both parts. Found air leak gone and ui working as designed. Call complete

Arrived onsite for accessory make up air kit not functioning. Customer had verified proper installation and power supply but remote relay function not operating as designed. Advised customer that accessory duct installation was. Or covered under venthood manufacturers warranty. Venthood is operating as designed. Accessory make up air kit issue will be addressed by builder.

"Arrived on site to test unit for not heating properly being to hot and cold. Upon closer inspection found the sensor was not reading the temperature correctly. Replaced sensor, tested unit, unit is heating as intended. Job complete."

"Arrived on site to test unit for not advancing in cycle, per service pointer SP W11624962, replaced control and tested, unit is now running as designed, job complete"

Arrived con site to test microwave for excessive noise during use. After closer inspection found cabinet and cover are vibrating creating the noise due to installation between cabinets. Placed shims between cabinet and microwave to dampen noise and vibration. Tested unit unit is running as intended. Job complete.

MDB4949SDM2 GP arrived on site to inspect dishwasher with broken top and bottom rack. Upon arrival I found that the wheels on the upper rack were broken off and the some of the pines on the lower rack were broken off. Ordering the lower dishrack and upper rack wheels for return service. Office to contact customer for R/S. ; ordrng 1 W11527890 (Dishrack) and 4 WPW10571738 (Wheels)s

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, evaporator, non-uv drier and access valve. Vacuumed the system for approximately 30 minutes and pressures held at -30/0. Installed 5.75oz of R134a refrigerant and tested the unit. Unit pressures were at 0/100 and evaporator has a good frost pattern. Reassembled the unit and retested and unit is beginning to make ice. No water leaks observed during service, job completed."

Arrived onsite for a cooktop with the left front burner not working. I found the burner turning on but not cycling. I replaced the LF burner infinite switch and tested the unit. All burners and the down draft fan are working as designed. Call complete.

"Arrived on site to replace previously diagnosed FL infinite switch, FL and RR burners, replaced and tested, unit is now running as designed, job complete"

"Arrived onsite for dryer making a noise. Customer showed me a video of of the sound. It doesnt happen every time. I took the unit apart looking for a issue. I checked the motor and blower, saw no issues checked the belt out in it was good. Customer said it happened after she used the steam feature on the unit. The steam feature was not connected to water. I could not recreate the noise, I informed the customer to call if the issue comes back ands gets worse."

Arrived on site for ice build up at base of FC section. Upon arrival inspected unit and found drain pan frozen over. Removed rear panel to access drain tube. Drain tube is good. Found service pointer W11604003 for modification to drain tube. Made modification. Thawed all ice from evaporator and drain pan with blower and steamer. Found still not draining. Found foam in drain. Cleared out debris and test drain. Water now draining correctly. Unit is operating as des. No leaks present at this time. Job complete

"Arrived on site. Diagnosed a defective housing that was recently replaced,replaced housing installed a new housing,tested water dispenser multiple times no leaks."

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed ran fill test passed."

"Arrived onsite for poor washing and determined the wash arms to have major obstructing build up, ordering wash arms to repair. Advised customer on maintenance best practices to maintain cleaning efficiency. ; ordrng 1 WPW10448645 (Wash arm) and 1 W11101428 (Wash arm)"

Arrived onsite for a refrigerator not making ice but the temperatures in the compartments are good. I found the FC at -2 degrees when set at 0 and the icebox temp was at 6 degrees with the icebox fan running. I found no water in the mold and an E5 stored error. I found the icemaker going through a harvest cycle. I ran a fill test and found no water entering the mold and the valve just humming. I tested the heater and found it working. I used a piece of tubing and tested the valve finding it working as designed. I ran the heater for 10 minutes and tested the fill again and the mold filled with water. I explained to the customer that either a piece of trash got caught in the valve after the new install that caused it to weep and freeze the fill tube or the icemaker is bad. The customer will monitor and call back if it stops producing ice and if it does we will need to order an icemaker. Call complete.

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the container cover and tested. The ice maker tray no longer comes into contact with the cover. The unit now operates as designed. No leaks observed during service.

Arrived on site to inspect microwave noise. The vent fan is making a vibrating sound. I removed the unit From the cabinet and found the noise is due to the house vent tube rubbing on the damper/fan. I was able to raise the vent tube slightly so the vent no longer contacts the damper/fan. The unit now runs quietly. The unit now operates as designed.

Arrived on site for fridge not dispensing ice . Bucket was full . Found ice clumped and stuck together and binding auger in bucket . Removed clumped ice from bucket . Unit is now dispensing ice properly . Advised customer to just get a cup or two of ice daily to keep cubes from freezing together . No other issues found . No water leaks detected at this time. Job complete

"Arrived on site to test unit not cooling, tested unit found lights turning on and off non stop, replaced control, power is no longer cycling but evaporator fan motor is making a humming noise like but not going to full spin, will need to replace motor on next visit, ordering part office to reschedule ; ordrng 1 W11224256 (Control) and 1 W11578030 (Fan motor)"

"Arrived on site for damaged door. Upon arrival, inspected unit. Both doors are good and not damaged. Spoke with tenant and she said she is not aware of damaged door. Cannot duplicate the issue. Job complete"

Arrived on site for washer making rattling noise while agitating . Unable to remove bolt from gearcase . Will need to drill out bolt . Ordering stator and rotor . Will need to replaced gearcase . Call to set return . Make this SM only ; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor)

Arrived on site for not making ice. Upon arrival. Inspected unit. Ice container is empty. There is no ice or water in icemaker tray. Ran reset on icemaker. Can here valve energize but not filling. Confirmed supply water is good. Found fill container on icemaker was frozen solid causing fill tube tube also freeze. Cleared all ice with steamer. Test icemaker again. Found ice maker will intermittently not call for water. Need to replace icemaker. Replaced icemaker and test for fill. Unit is now operas designed. No leaks present at this time. Job complete

"Arrived on site to inspect wall oven not reaching temp. Upon further inspection, I tested temps using my multimeter and placed my thermal couple in the center of the middle rack and tested on Bake at 350 degrees. My preheat temp was 351 but after that the unit would not get back to temp. I removed and replaced the main control and retested and my preheat temp was 384 degrees. My next four readings were 317, 379, 328, 378 for an average temp of 357.2 degrees. Unit is operating as designed/within manufacturers specs. Job completed."

"Arrived on site to inspect unit for discoloration, and right side burners not igniting. Upon closer inspection found it as normal wear and tear of unit explained proper up keep to customer. Upon closer inspection of burner head found debris in outlets. Cleaned burner head and made sure all units were working as intended. Tested unit, unit is operating as intended. Job complete."

"WRF767SDHZ04 Arrived to install previously diagnosed and ordered parts. I found the purposefully disconnected connector for the valves and tested. I discovered the isolation valve was operating incorrectly and one of the diodes within the lower harness was partially shorted and would allow voltage when under load. Further testing revealed the ice maker in the FC was the likely cause of the initial failure and I removed it from the circuit, as it was overflowed and the gear head was swamped. I removed and replaced the harness and control as an added measure and tested. At that point, the isolation valve would only receive 70VAC and the dispenser valve, approximately 12VAC and variable. Due to the prior found and verified control catastrophic failure and current readings, I suspected an internal harness failure. There was also an area on the lower part of the back outer skin that was raised at an angle, from upper left to lower right at 12, extending down and when pressed on, air could be heard squeezing out and the metal deformed 3/8. I contacted the MFG and advised Tech Adrian of my findings. The unit has a failed internal harness issue and cannot be repaired. SR# 7737453478. The unit has been submitted for review. No leaks observed during service and water to the unit shut off."

Arrived on site to test unit for not dispensing ice. Customer stated they have AIG warranty. Advised customer they would need to contact AIG for dispatch.