"Arrived on site to test unit for not heating properly being to hot and cold. Upon closer inspection found the sensor was not reading the temperature correctly. Replaced sensor, tested unit, unit is heating as intended. Job complete."

"Arrived on site to test unit for not advancing in cycle, per service pointer SP W11624962, replaced control and tested, unit is now running as designed, job complete"

Arrived con site to test microwave for excessive noise during use. After closer inspection found cabinet and cover are vibrating creating the noise due to installation between cabinets. Placed shims between cabinet and microwave to dampen noise and vibration. Tested unit unit is running as intended. Job complete.

MDB4949SDM2 GP arrived on site to inspect dishwasher with broken top and bottom rack. Upon arrival I found that the wheels on the upper rack were broken off and the some of the pines on the lower rack were broken off. Ordering the lower dishrack and upper rack wheels for return service. Office to contact customer for R/S. ; ordrng 1 W11527890 (Dishrack) and 4 WPW10571738 (Wheels)s

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, evaporator, non-uv drier and access valve. Vacuumed the system for approximately 30 minutes and pressures held at -30/0. Installed 5.75oz of R134a refrigerant and tested the unit. Unit pressures were at 0/100 and evaporator has a good frost pattern. Reassembled the unit and retested and unit is beginning to make ice. No water leaks observed during service, job completed."

Arrived onsite for a cooktop with the left front burner not working. I found the burner turning on but not cycling. I replaced the LF burner infinite switch and tested the unit. All burners and the down draft fan are working as designed. Call complete.

"Arrived on site to replace previously diagnosed FL infinite switch, FL and RR burners, replaced and tested, unit is now running as designed, job complete"

"Arrived onsite for dryer making a noise. Customer showed me a video of of the sound. It doesnt happen every time. I took the unit apart looking for a issue. I checked the motor and blower, saw no issues checked the belt out in it was good. Customer said it happened after she used the steam feature on the unit. The steam feature was not connected to water. I could not recreate the noise, I informed the customer to call if the issue comes back ands gets worse."

Arrived on site for ice build up at base of FC section. Upon arrival inspected unit and found drain pan frozen over. Removed rear panel to access drain tube. Drain tube is good. Found service pointer W11604003 for modification to drain tube. Made modification. Thawed all ice from evaporator and drain pan with blower and steamer. Found still not draining. Found foam in drain. Cleared out debris and test drain. Water now draining correctly. Unit is operating as des. No leaks present at this time. Job complete

"Arrived on site. Diagnosed a defective housing that was recently replaced,replaced housing installed a new housing,tested water dispenser multiple times no leaks."

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed ran fill test passed."

"Arrived onsite for poor washing and determined the wash arms to have major obstructing build up, ordering wash arms to repair. Advised customer on maintenance best practices to maintain cleaning efficiency. ; ordrng 1 WPW10448645 (Wash arm) and 1 W11101428 (Wash arm)"

Arrived onsite for a refrigerator not making ice but the temperatures in the compartments are good. I found the FC at -2 degrees when set at 0 and the icebox temp was at 6 degrees with the icebox fan running. I found no water in the mold and an E5 stored error. I found the icemaker going through a harvest cycle. I ran a fill test and found no water entering the mold and the valve just humming. I tested the heater and found it working. I used a piece of tubing and tested the valve finding it working as designed. I ran the heater for 10 minutes and tested the fill again and the mold filled with water. I explained to the customer that either a piece of trash got caught in the valve after the new install that caused it to weep and freeze the fill tube or the icemaker is bad. The customer will monitor and call back if it stops producing ice and if it does we will need to order an icemaker. Call complete.

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the container cover and tested. The ice maker tray no longer comes into contact with the cover. The unit now operates as designed. No leaks observed during service.

Arrived on site to inspect microwave noise. The vent fan is making a vibrating sound. I removed the unit From the cabinet and found the noise is due to the house vent tube rubbing on the damper/fan. I was able to raise the vent tube slightly so the vent no longer contacts the damper/fan. The unit now runs quietly. The unit now operates as designed.

Arrived on site for fridge not dispensing ice . Bucket was full . Found ice clumped and stuck together and binding auger in bucket . Removed clumped ice from bucket . Unit is now dispensing ice properly . Advised customer to just get a cup or two of ice daily to keep cubes from freezing together . No other issues found . No water leaks detected at this time. Job complete

"Arrived on site to test unit not cooling, tested unit found lights turning on and off non stop, replaced control, power is no longer cycling but evaporator fan motor is making a humming noise like but not going to full spin, will need to replace motor on next visit, ordering part office to reschedule ; ordrng 1 W11224256 (Control) and 1 W11578030 (Fan motor)"

"Arrived on site for damaged door. Upon arrival, inspected unit. Both doors are good and not damaged. Spoke with tenant and she said she is not aware of damaged door. Cannot duplicate the issue. Job complete"

Arrived on site for washer making rattling noise while agitating . Unable to remove bolt from gearcase . Will need to drill out bolt . Ordering stator and rotor . Will need to replaced gearcase . Call to set return . Make this SM only ; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor)

Arrived on site for not making ice. Upon arrival. Inspected unit. Ice container is empty. There is no ice or water in icemaker tray. Ran reset on icemaker. Can here valve energize but not filling. Confirmed supply water is good. Found fill container on icemaker was frozen solid causing fill tube tube also freeze. Cleared all ice with steamer. Test icemaker again. Found ice maker will intermittently not call for water. Need to replace icemaker. Replaced icemaker and test for fill. Unit is now operas designed. No leaks present at this time. Job complete

"Arrived on site to inspect wall oven not reaching temp. Upon further inspection, I tested temps using my multimeter and placed my thermal couple in the center of the middle rack and tested on Bake at 350 degrees. My preheat temp was 351 but after that the unit would not get back to temp. I removed and replaced the main control and retested and my preheat temp was 384 degrees. My next four readings were 317, 379, 328, 378 for an average temp of 357.2 degrees. Unit is operating as designed/within manufacturers specs. Job completed."

"Arrived on site to inspect unit for discoloration, and right side burners not igniting. Upon closer inspection found it as normal wear and tear of unit explained proper up keep to customer. Upon closer inspection of burner head found debris in outlets. Cleaned burner head and made sure all units were working as intended. Tested unit, unit is operating as intended. Job complete."

"WRF767SDHZ04 Arrived to install previously diagnosed and ordered parts. I found the purposefully disconnected connector for the valves and tested. I discovered the isolation valve was operating incorrectly and one of the diodes within the lower harness was partially shorted and would allow voltage when under load. Further testing revealed the ice maker in the FC was the likely cause of the initial failure and I removed it from the circuit, as it was overflowed and the gear head was swamped. I removed and replaced the harness and control as an added measure and tested. At that point, the isolation valve would only receive 70VAC and the dispenser valve, approximately 12VAC and variable. Due to the prior found and verified control catastrophic failure and current readings, I suspected an internal harness failure. There was also an area on the lower part of the back outer skin that was raised at an angle, from upper left to lower right at 12, extending down and when pressed on, air could be heard squeezing out and the metal deformed 3/8. I contacted the MFG and advised Tech Adrian of my findings. The unit has a failed internal harness issue and cannot be repaired. SR# 7737453478. The unit has been submitted for review. No leaks observed during service and water to the unit shut off."

Arrived on site to test unit for not dispensing ice. Customer stated they have AIG warranty. Advised customer they would need to contact AIG for dispatch.

Arrived on site for back right burner turning off when going to low. Also found center burner almost shutting off. Removed burner cap. Adjusted flame level with internal valve meter for back right and center burner. Now all burner ignite and run properly. Call complete.

Arrived on site for left rear burner does not turn off. Upon arrival inspected unit and found left rear valve seized in on position. Need to replace valve. Replaced left rear valve W11620105. Test unit and is operas designed. No gas leaks present at this time. Job complete

Arrived on site to install new wash motor to resolve no pump dishwasher. Replaced motor and tested. Verified unit spraying as designed with no water leaks present. Repair completed.

Arrived onsite after long service history with other company evidently sealed system had been repaired. Found valve causing slow fill resulting in no ice production. Repalced valve. Unit is now set up and operating as designed. All checks good.

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found both compartments room temp. I could hear what sounded like water running coming from the back of the unit. Pulled the unit out and found the back panel badly damaged (photo) and the inlet valve badly bent (photo). I could hear the water running sound coming from inside the cabinet at the back right side just above the Yoder loop. Removed the back cover and inspected the filter drier and found an oily substance on the drier and metal pan under it (photo). Using my liquid leak detector, I checked the top of the drier where it meets the Yoder loop and found a small leak (photo). I unplugged the unit and could hear the water running noise slowly stop. When I plugged the unit back in, the noise slowly began again. I advised the customer that the sealed system would need to be repaired. I am ordering the compressor, 2-UV dye driers, 3-access valves, CNOTE-LSO PER CUSTOMER REQUEST, CNOTE-3 HOUR JOB, NITROGEN, R600. Upon return, I will isolate the system first to rule out a possible leak in the cabinet and go from there with the sealed system. Unit left unplugged for safety and no water leaks during service. Office to schedule return service ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W11557671 (Compressor) and 2 WPW10143759 (UV dye drier)s and 3 W11506635 (Access valve)s and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (3 HOUR JOB)"

"Arrived on site with sealed system parts, confirmed compressor was not pumping efficiently. Recovered existing refrigerant. Replaced compressor, filter drier and access valve. Found previous damage done to precooked. Replaced. Used nitrogen to confirm no leak,vacuumed and recharged. Call complete"

"Arrived onsite for washer not shutting off. Upon arrival unit was unplugged. Powered unit and drain pump kicked on. Canceled, and it shut off. Ran diagnostics and was clear of codes. Ran tests and all passed. Ran normal load and is functioning. Unit was stuck between cycle due to start button being depressed. Notified customer of proper way to cancel cycle. Job complete"

Arrived on site to install previously diagnose to park. Inspected unit and work area. I replaced the suspension and tested the unit. The unit begin working operate as designed. I did find the unit completely unlevel and did level out the feet as well. Call complete.

Arrived onsite for a wall oven that is not responding to touch and a blank display. Upon arrival I found this to be true. I power cycled the unit and found no change. This prompted me to replace t Ui but soon realized that the Ui sent with me would not fit the oven I am ordering another Ui and having the office reschedule ; ordrng 1 W11600370 (Ui)

Arrived onsite for IM broken. On inspection the customer showed me that the crack is in the ice bin. Ice is being produced with the icemaker. Ordering the ice bin W11347840. No water leaks detected during service. ; ordrng 1 W11347840 (Ice bin)

Arrived on site to test unit for no ice production in FC. Found ice mold had ice on it but not cycling. Replaced faulty ice maker. Advised customer to monitor. No leaks detected. Job complete.

"Arrived on site for ice machine not making ice. Found no water in bucket, ran diagnostics and confirmed water is coming in slow. Removed front panel Replaced water valve. Verified operation. Call complete"

"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the meat drawer, holder, axles, and rollers. The unit now operates as designed. No leaks observed during service."

"Arrived on site for dryer vibrating very loud . Added sound pad under motor mount from truck stock part # W11113654. Unit is vibrating loudly . Ordering pads , motor ,blower wheel . Set return 10/ 18.; ordrng 8 W11113654 (Vibration pad)s and 1 W11364931 (Motor) and 1 WP697772 (Blower wheel)"

"Arrived on site to replace door due to rust found on previous visit. After replacing door, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site ,replaced element . Test unit . All checked normal. Job complete"

"Arrived on site replaced cap, harness and control . Ran calibration and diagnostics wash . All checked normal . No water leaks detected at this time . Job complete"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit unplugged. Plugged it in and placed it in diagnostics showing no error codes. The unit failed to dispense water into the tub. I removed the toeplate and found the molex connector to the valve was broken off. I re-installed the connector and placed the unit back into diagnostics and tested. Unit is operating as designed. I found the outer door panel is badly scratched up from installation (photo). I am ordering the door panel and scheduled return service for 10/17/23. No water leaks observed during service.; ordrng 1 W11613484 (Outer door panel)"

Arrived onsite to install previously ordered parts. Upon arrival I installed the new control. And when installing the new ui I found that it was damaged. I am ordering the ui and having the office reschedule. ; ordrng 1 W11600634 (PANL-CNTRL)

Arrived on site to test unit for not cooling properly in FC. Found system was slightly under charged. Found no signs of refrigerant leak. Charged system with r134a. Advised customer to monitor. No leaks detected. Job complete.

Arrived onsite for suspension having failed and causing cycle disruptions and failure. Replaced suspension and advised customer to improve leveling of unit install as the floor has a 10 degree grade. Unit is now operating as designed.

"Arrived on site to test unit for burn hole in drawer, tested unit found two holes is glass removed and wave guide and the circulating ring fell right out was not connected causing microwaves to fire in one location liquefying glass and burning metal cavity underneath, called safety to report my findings, per safety they will not proceed with repair, customer to contact safety team to discuss options SR#7737482383, job complete"

"Arrived on site for no cool. Found evaporator incased in ice,removed cover ran diagnostics thermistors passed,fan passed,heater not powering on,voltage entering fuse no power out of fuse diagnosed unit will need a new heater. ; ordrng 1 W11626107 (Heater)"

"Arrived onsite to replace failed gearcase, latch, cam and actuator. Replaced all components and tested. Unit is functioning properly. No leaks present at this time. Job complete"

"Arrived on site for refrigerator needing prevuous diagnosed sealed system repair. Upon arrival reconfirmed failure and installed compressor, access valve, and uv drier, after recovering r600. Pulled vac and recharged system with 53g of R600. Found no leaks and unit running as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

On arrival found unit was in diag mode but wasnt truly in diag mode. It was a glitch in the board. Performed a power reset and cooling resumed. Unit was operating correctly but still needed to replace the main board for the glaze frost in FC section per TL. Replaced main control and verfied cooling and functionality resumed. No leaks observed during service. Job complete operational test good.

"Arrived on site for dishwasher leaking water. Upon arrival confirmed failure, As soon as water was turned on. Found drain line extension hose disconnected from side of tub. Repairs hose and tested unit and found no leaks and dishwasher working as designed found toeplates and insulation missing. Ordering to W11545318 toe plate-1, W11573700 insulation, W11573704 insolation single, (2x) W11551775 screws, W11579528 toe panel-2 complete repairs. Rescheduled customer for 10/17/23; ordrng 1 W11545318 (Toe plate 1) and 1 W11579528 (Toe plate 2) and 1 W11573704 (Insolation) and 2 W11551775 (Screws)s and 1 W11573700 (Insolation)"

"Arrived on site for thin ice. Ran test found sensor shutting off water early,removed pump cleaned inside of reservoir pan,installed a new pump ran normal cycle good water flow water filled pan. ; used 1 W11542867 (Pump) from stock"

Arrived onsite and replaced outer door and badge and drawer cover. Unit is now set up properly.

"Arrived on site to test unit for not washing dishes. Upon closer inspection found wash motor wasnt sends no water to the unit. Replaced motor assembly, tested unit unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to test dishwasher for not washing. Upon closer inspection found console is shorted not allowing all buttons to function. Also found spoon blocking float making unit think I was full of water removed spoon. Tested unit unit is running as intended. No leaks present at this time. Job complete.

On arrival verified complaint of warm temps. FC was 37 and fully frosted up. Found defrost system working but ice was formed by an air leak. Found a game between the two metal plates of the frame at the top of the center mullion. Sealed with silicone. Leveled doors and all gaskets are sealed correctly. Fully defrosted unit for customer. Ad used 12-24 hrs for proper temps. No leaks detected during service. Operational test good. Job complete. ; ordrng 1 WP482338 (Silicone SS replenishment)

"Arrived on site to test unit for front left burner not getting hot as it used to and back left burner going out when set to lowest setting. Upon closer inspection was able to adjust gas supply to back left to fix low setting extinguishing itself. Tested unit back left working as intended. Cleaned burner head of front left unit to clear build up and debris. Tested front left burner after clearing debris, tested unit unit is running as intended. Job complete."

Arrived onsite and found unit leaking at the inlet connection to the valve. Cleaned and restored and monitored for leaking. Unit appears to be leak free. Revitalized with silicone lubricant to seal. Advised customer on findings. In event of repeat failure inlet valve should be replaced.

Arrived on site for a washing machine that is making sounds during the first few minutes of the cycle. Inspected unit and work area. The customer explained that it only happens in the first 2 to 3 minutes of the cycle and then goes away. Customer ran a load of blankets. I heard what the customer was hearing but did explain to the customer that that is normal operation for this washer and that it does make a lot of cranking sounds during operation. The unit is working as designed. Call complete.

Arrived on site to inspect top load washer. I found the suspension very worn and bouncing everywhere. I removed and replaced the suspension rods and tested. The unit now operates as designed. No leaks observed during service.

"Arrived on site to inspect venthood noises. Upon further inspection, I turned the unit on and immediately it began to make a loud clacking noise. I removed the blower from its housing and found the blower wheel broken. I removed and replaced the wheel and retested and unit is operating as designed. Customer pointed out that the vent tubing was disassembled and they would have to contact the builder to return and correct it. Job completed."

"Arrived on site for no ice. Found obstruction in housing,removed obstruction ran harvest test passed ran fill test passed."

Arrived onsite for a range with some damage on ss panel. I replaced the ss panel and upon further inspection I found garage to the cooktop in the right side corner where it turn upwards. I am ordering the cooktop leaving office to reschedule home was vacant. ; ordrng 1 W11178791 (COOKTOP)

"Arrived on site to diagnose noisy washer. Customer showed me video and confirmed a tapping sound at lower spin speeds. Linked sound to the drain hose tapping the back of the washer, and verified with customer that when hose is pushed away from the unit there is no noise. Advised to isolate that hose and it will stop tapping. Call complete."

Arrived onsite for a range that is clicking. Upon arrival I found that the unit will click multiple times but the when you open the bottom drawer it ignites right away. The customer did have from baking pans and trays stored in it which caused the spark from the igniter to travel to the trys instead of igniting the back burner. I tested the unit after removing the baking trays and found unit operating as designed

Arrived on site to test unit for rattling sound. Found harness was sitting on bottom of cabinet. Secured harness and customer satisfied with improvement. Job complete.

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. When I attempted to test, the error code F9E1-long drain/no drain appeared. I tilted the unit back, and found the drain pump harness broken just as it goes under the tub (photos). I removed and replaced the harness and retested and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for washer flashing LF error code . Ran diagnostics and got same code . Ran manual and slower water fill then normal. Also found gunk build up in cold valve screen . Replaced valve . All checked normal during diagnostics test wash . No water leaks detected at this time. Job complete

Arrived on site to inspect side by side refrigerator not dispensing ice. I found the door to the ice container not opening fully and coming into contact with the case causing ice to not drop into the chute. I removed and replaced the ice container and tested. The unit is now operating as designed. No leaks observed during service.

"Arrived on site for washer making a screeching noise during agitation(per customer on arrival). Upon arrival confirmed failure. Found due to leveling feet never being installed that unit had now cause cam to cut into belt cover and come loose. Added temporary cam (from 393051) to test unit and found unit needs new cam, feet, belt and shield. Rescheduled customer for 10/17/23. Ordering WPW10687506 leveling feet(4x), W11239857 belt, W10721967 cam, WPW10427633 shield. ; ordrng 4 WPW10687506 (Leveling feet)s and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield)"

Arrived on site to test unit for time being off. Assisted customer with downloading app and connecting to WiFi. Connection was successful and time automatically adjusted itself. Job complete.

Arrived onsite to install previously ordered part. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed. No leaks

Arrived onsite for unit not producing ice. Upon arrival inspected and found bin was 1/2 full. Customer stated was slow to produce but is now making ice. Unit is Functioning properly . Job complete

"Arrived on site for refrigerator not sealing. Upon arrival customer stated gaskets were fine. Their issue was the ice box over freezing under bucket and not allowing it to set properly. After further inspection I found water leaking from separator not sealing and causing ice build up under bucket. Rescheduled customer for 10/17/23 to complete repairs with new separator and mount. Ordering W11573761 mounting chute, W11098702 seperator ; ordrng 1 W11573761 (Chute) and 1 W11098702 (Seperator)"

"Arrived onsite for a dryer not heating properly and long dry times. The customer stated the unit heats fine but it runs forever when set on the normal setting and it makes a chirping sound. I found the dryer heating and venting properly. I ran the diagnostics cycle and found all functions working as designed. I found the dryer no leveled correctly and not allowing clothes to contact the sensor bars correctly. I leveled the unit. The customer is hearing a chirping noise at times that I cannot hear. From what she is saying it sounds like it could be coming from the idler pulley or drum. Ordering 4392065 rebuild kit, W10612022 seal, and 279441 bearing ring. Office to RS.; ordrng 1 4392065 (Rebuild kit) and 1 W10612022 (Seal) and 1 279441 (Bearing ring)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the deli harness. Upon arrival though, I found the unit not dispensing water, RC ice maker was blocked with ice and water had leaked from the RC ice maker down into the ice bin (photos). While replacing the deli harness, I had the power turned off to the unit. Once I was completed,teed with the repair and turned the power back on to the unit, I tested the water dispenser and it dispensed water as designed. I recommended the customer monitor the unit and if they continue to have issues with the unit to call it in for service. No water leaks observed at the end of service, job completed.; O-emld tckt"

KRFC704FSS01 PG arrived on site to inspect refrigerator ice maker not working. Upon arrival I tested temps and found RC 39 and FC -10. Inspected the ice maker and found the bin full of misshapen ice and that there was ice in the mold but there was a sheet of newly forming ice on top of the existing cubes indicating that the ice maker had not been dumping ice and overfilling. Replaced the ice maker and tested and the operational test was successful. Leveled the unit and found that one of the RC gaskets was worn. Ordering the gasket for return service. No water leaks observed during service ; ordrng 1 W10917313 (Gasket)

WRF767SDHZ03 GP arrived on site to inspect door alarm staying on. Upon inspection I found evidence of warping of the left side RC door. Customer stated that the alarm will turn on and off randomly. Also found that the ice bin gasket was severely folded despite the ice maker housing being pushed all the way back. Ordering parts for return service. No water leaks observed during service. ; ordrng 1 W11518736 (Door) and 1 WPW10347093 (Ice container) and 1 W11171728 (Ice door)

"Arrived on site to test unit for not operating properly, tested unit found failed motor, replaced and tested unit is now running as designed, job completed"

"Arrived on site to test unit for front element not working and knob being upside down. Upon closer inspection knob clip was straight keeping knob from locking into place correctly. Bent clip and adjusted knob. Upon closer inspection front heating element was not plugged in correctly, plugged in correctly. Tested unit unit is running as designed. Job complete."

Arrived onsite for door closure issue. Adjusted and lubed gasket. Heat treated for proper fit.

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the top panel and tested. The unit now operates as designed.

Arrived onsite for ice maker not producing ice. Tested and found that fill tube was frozen. Energized heater and ran test again. Unit did fill on second attempt. Power cycled unit. Ordering fill tube heater. Set return the 17th. ; ordrng 1 W11087201 (Fill tube heater)

"Arrived onsite for washer with items stuck in the washer. On inspection did not see anything in the tub, took the agitator and basket out and found the items under the agitator. Removed all the items and reassemble the unit. The washer is operating as designed and no water leaks detected during service."

"Arrived on site for refrigerator not going under 45 degrees. Upon arrival confirmed failure and found fc at 4 degrees but rc at 50 degrees. Found all fans and compressor running. Found no dc voltage from hv control goin to c evap thermistor and rc evap harness lock had cracked off and was loose. Replaced ui control, hv control and rc evap fan harnesss. Found evap frost pattern even across coils. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site to test unit for squeaking noise. Found two rear rollers were seized causing noise. Replaced all 4 rollers and noise is no longer present. Placed sound pads underneath motor and front heating element mount. Job complete.

"Arrived on site to inspect wall oven with no display. Upon further inspection, I found the unit display locked and would not unlock. I cycled power to,the unit and attempted to place it in diagnostics and the control panel would not respond other than showing the control panel is locked. I am ordering the control panel and office to schedule return service due to the availability of the panel. ; ordrng 1 W11600355 (Control panel SS)"

Arrived onsite for refrigerator not cooling. On inspection the fc was 33? and rc was 57?. The customer said that the fc has been as low as 27? and as high as 55?. Took a amp really on the compressor and it was .92 amps and the temp was 130?. Gain access to the evap and the top of the evap had a strange frost pattern (looked like the mumps). Going to order Sealed system. No water leaks detected during service. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap) and 1 W11632924 (Condenser) and 3 W11506619 (Coupler)s and 1 W11109499 (Drier) and 2 W11504447 (Coupler)s and 1 W11504431 (Coupler)

"Arrived onsite for a refrigerator that is getting too cold and the icemaker is working intermittently. I found the FC at 6 degrees and set on 2 degrees. I found the RC at 33 degrees when set at 39 degrees. I found the refrigerator getting too cold because the diffuser is not opening and closing correctly. I found frost build up under the ice bucket caused from warm air leaks around the ice door and chute. I found ice cubes getting stuck to the bale arm of the icemaker because of the warm air leaks and this is causing the arm to hit the cover and make the icemaker think the bin is full. All three parts need to be replaced. Ordering W11236851 diffuser, W11098702 ice door, and W11573761 chute. RS for Tue 10/17.; ordrng 1 W11236851 (Diffuser) and 1 W11098702 (Ice door) and 1 W11573761 (Chute)"

Sr#7737521823 unit is operating as designed. Explained findings to techline. Tested unit with clothes and found unit will not operate after filling. Likely harness failure activated by weight. Ordering harness to repair. Office to reschedule. ; ordrng 1 W11643701 (Harness)

"Arrived on site to diagnose range that is not heating properly. On arrival spoke with builder who said inspector noted the unit is more than 25 degrees when cycling. I advised this is normal per whirlpool and there is no documented temperature allowance when running bake cycles. I tested the unit and confirmed a normal bake cycle ran from 313 - 385, which places it right around 350. Unit working as designed. CAll complete."

"Contacted techline. Explained to tech of all things already done. After inspecting frame for warping and any other potential bent areas, tech recommended replacement of right side Interlock holder. SR# 7737519570 ordering holder assembly. Office to reschedule ; ordrng 1 W11033422 (Holder)"

Arrived onsite for refrigerator water not working. On inspection found that the water is working fine. I did a test on the IM and it can not find home plate on one test. The other test Siam that the motor was not working on the IM. Ordering a new IM. No water leaks detected during service. ; ordrng 1 W10873791 (IM)

On arrival to dishwasher found middle rack rail was catching on the tub. Adjusted and reset the clip and rack no long drops from position. No leaks observed during service. Operational test good. Job complete.

"Arrived on site for no ice. Found water leaking from drain cap,found thin ice slab formed on evaporator plate,replaced defective cap ran diagnostics all test passed. ; used 1 W11023835 (Cap) from stock"

"WRS325SDHZ05 GP arrived on site to inspect refrigerator not cooling, leaking and not making ice. Checked the temperature and found -7 in theFC and 36 in the RC. Found tracer dye on the floor underneath the unit. Also found compressor oil from previous repairs in the drip pan and evidence that there has been an overflow of liquid. Vacuumed the oil out of the drip pan and filled it with water to check for leaks and found none. Found no further evidence of leaking. Upon inspection of the ice maker in found the ice maker turned off. Turned the ice maker on and it found home position. Cycled the ice maker and it harvested and filled as designed. No water leaks observed during service."

"Arrived on site for a washing machine that wont agitate. Inspected unit and work area. Did confirm the customers complaint and found the whole basket turn whenever the unit should have been agitating. Checked Internet, the washer and found the actuator broken. Replaced the shifter actuator and tested the unit. The unit begin to work and agitate as design. Call complete."

Arrived on site for washer making grinding noise . Found missing teeth on cam assembly . Replaced cam kit . Ran calibration and diagnostics wash . All checking normal. No water leaks detected at this time. Job complete

"Arrived onsite for a washer that did not complete a cycle once when customer was washing a comforter. Upon arrival I visually inspected the unit and found that the harness, gearcase, cam, and actuator all good. I ran the unit with a customer in it like the customer did and found that the unit operated as designed. This issue may have been a fluke. Unit is operating as designed."

"Arrived on site. Replaced defective icemaker and switch,power cycled unit ran diagnostics harvest passed ran fill test passed."