Service History 84 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Austin, TX 78750

Kimo

Job Details: 10/27/2023

Arrived onsite for a refrigerator that is getting too cold in the RC. And some frost on the back wall of the fc. Gained access to the Evap and found that the frost pattern was good. And at the time temps are set at 40* and at 2* in the fc. Actual temps in the RC at 35*. The temps in the freezer at 7*. I replaced the control and asked the customer to monitor the unit

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Austin, TX 78746

Wesley

Job Details: 10/27/2023

Arrived onsite and tested unit for overheating and found install is good and all base functions are good and proper. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78754

Wesley

Job Details: 10/27/2023

Arrived onsite and found unit noise for cracked roller. Replaced rollers using the repair kit. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Buda, TX 78610

Joe Z

Job Details: 10/27/2023

"Arrived on site to install previously ordered parts. Replace gearcase,cam,actuator,washplate, and belt. Calibrated unit. Test unit and is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Kyle, TX 78640

Joe Z

Job Details: 10/27/2023

"Arrived on site for taking too long to dry. Upon arrival inspected Poland is good. Ran vent test and failed. Removed vent hose and test passed. Unit is heating correctly,just not venting. Advised customer to have vent checked. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

Kimo

Job Details: 10/27/2023

Arrived onsite for a dryer that is making a loud noise when in use. Upon inspection I found that the unit was making a loud noise due to the drum making contact with the chassis. I adjusted the drum and tested the unit and found the unit operating as designed

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

Kimo

Job Details: 10/27/2023

"Arrived onsite for a dryer that is making a loud noise when in use. Upon inspection I found that the whole unit rattled when in use during to the units cabinet and base being damaged, making contact with the blower housing and motor. The unit is also missing screws. I am ordering all of these to complete the call. Office to reschedule ; ordrng 1 W11177568 (PANEL) and 1 3392100D (Feet) and 4 W11661566 (SCREW)s and 1 8565046 (BASE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Austin, TX 78749

Scott

Job Details: 10/27/2023

Arrived on site for items freezing in fresh food . Ran diagnostics. All passed checks . Did find cold air on right side of Dampner conrtol leaking cold air . Used perma gum from truck stock to seal air gaps . No water leaks detected at time of service. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Manor, TX 78653

Matthew

Job Details: 10/26/2023

Arrived on site to replace faulty compressor. Replace compressor dye dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor over 24-48 hrs. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Georgetown, TX 78628

Lou

Job Details: 10/26/2023

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice bin full (photo). Customer advised that the ice maker and water dispenser are not working. I tested the ice maker and found the tray harvesting properly, but the fill tube not dispensing water. I tested the water dispenser and found no water coming out. I found the replace filter light lit up on the UI (photo). I removed the filter and retested the ice maker and it operated and filled as designed. The water dispenser is operating as designed as well. I recommended the customer replace the filter. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Austin, TX 78744

Matthew

Job Details: 10/26/2023

"Arrived onsite to perform sealed system repair. Piercing system found unit low on refrigerant. Replaced compressor, dryer and access valve. Ran nitrogen through system and found leak at manufacture lokring at precooler loop. Cut out lokring and joined line. Ran nitrogen again and no sign of leak. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor over 24-48 hrs. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ1

Near Copperas Cove, TX 76522

Sterling

Job Details: 10/26/2023

On arrival verified complaint that unit will not activate wash motor. Ran diag test and confirmed. Found main board not sending voltage. Replaced main board but new main clicked then only sends partial voltage to wash motor. Float switch is good. Unit originally would fill but now it wont. Reordering main W11637581 due to defective part. Rescheduled for 11/6; ordrng 1 W11637581 (Main board)

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Austin, TX 78704

Wesley

Job Details: 10/26/2023

Arrived onsite and found unit would not heat. Found unit with insufficient power supply. Contractor onsite was able to observe findings real time. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Andice, TX 78628

Paul

Job Details: 10/26/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the FC at 12 degrees on arrival but the settings were set to the warmest temp. I set the refrigerator and freezer on the recommended settings. I found the evaporator with a full nice frost pattern and took a photo. I found good refrigerant flow and the compressor at normal operating temp. I had good temps on both the suction and discharge lines. I monitored temp and watched it get to 0 degrees in the FC. The icemaker went thru a harvest and filled. At this time this unit is working as designed. Its possible someone had left a door cracked open that caused the original issue. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Hillsboro, TX 76645

Jonathan M

Job Details: 10/26/2023

"I have done site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit just buzzes and then will go to wash cycle complete. I did verify the capacitor buzzing, but not actually allowing the basket to spin. Checked underneath and found the capacitor and leaked out battery acid. Replaced the capacitor with a truck stock capacitor and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W11395618 (Capacitor) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bertram, TX 78605

Kimo

Job Details: 10/26/2023

Arrived onsite for a dryer with Broken or Missing Parts - Knob. Upon arrival I found this to be true I followed Service Pointer #: W11693378 Rev A and replaced the knob and timer.

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Pflugerville, TX 78660

Miguel

Job Details: 10/26/2023

"Arrived on site for dryer not working. Motor hums loudly as it turns then shuts off. Removed junction. Found L1-L2= 214v, L1-n=212v, L2-n=215, L1-g=126v, L2-g=125v, g-c= 123v. Unit does not have proper power. Unit is also in a nail salon. This is not a commercial machine so no warranty available."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Rogers, TX 76569

Sterling

Job Details: 10/26/2023

On arrival verified complaint of not draining. Ran cancel test and drain pump did not activate. Checked voltage to drain pump voltage is good. Replaced drain pump and operational test good. Job complete. No leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS03

Near Spicewood, TX 78669

Scott

Job Details: 10/26/2023

Arrived on site for frost build up in freezer . Ran diagnostics. All checked normal. Set defrost to 8 hr . No issues found with gasket . Advised to watch out for stuff slipping thru pizza door storage . Charged 162.36 collected 178.60 AUTHO 3394PK. No water leaks detected. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78747

Matthew

Job Details: 10/26/2023

Arrived onsite for unit not starting a cycle. Upon arrival inspected unit. Found console responds but does nothing after. Also found would enter diagnostics but not proceed. Disassembled and found loose latch. Secured and tested. Unit is now functioning properly. If symptoms persist recommend ordering and replacing latch. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED9550WW1

Near Leander, TX 78641

Kimo

Job Details: 10/26/2023

Arrived onsite to install previously ordered parts. Upon arrival I replaced the belt and fuse and tested the unit and found the unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Cedar Park, TX 78613

Maurice R

Job Details: 10/26/2023

Arrived onsite for refrigerator not cooling. On inspection the fc and rc were warm. Gain access to the back of unit and the compressor was not on. Took amp draw and it was .6amps the compressor temperature was 73?. There was evidence of the oil leak in the drip pan underneath the unit. Took picks of the compressor and components. Ordering the SS parts. ; ordrng 1 W11635510 (Compressor) and 1 W11546692 (Evap) and 1 W11109499 (Drier) and 1 W11566476 (Tube)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Matthew

Job Details: 10/26/2023

"Arrived onsite for dishwasher not completing cycle, not washing correctly. Upon arrival inspected unit. Ran diagnostics and found stored error code 4/3 wash motor failure. Ran cycle and confirmed failure. Replaced wash motor. Tested and unit is functioning properly. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Austin, TX 78741

Matthew

Job Details: 10/26/2023

Arrived onsite for unit not starting a cycle. Upon arrival inspected unit. Ran diagnostics and found error for tachometer missing or wrong signal. Inspected underneath unit and found cam nut loose. Can had dropped and belt slipped off. Both components in good condition. Secured cam and belt. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS3

Near Manor, TX 78653

Blake

Job Details: 10/26/2023

Arrived on site to inspect range cooktop broken glass. I found large cracks around the RF element. I instructed the customer on cookware. I removed and replaced the cooktop and tested. The unit now operates as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Kyle, TX 78640

Leonardo

Job Details: 10/26/2023

Arrived on site to test unit for water left over at the end of cycle. Customer was saying unit was not drawing because there is water under the filter when they clean filter. Advised customer water will remain at the end of the cycle to keep gasket moist. Normal operation of the unit job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78734

Scott

Job Details: 10/26/2023

Arrived on site for door flopping open . Found spring on left side had sprung out . Replaced both hinges . Door is operating normally . No Luther issues found . No water leaks detected at this time. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Dripping Springs, TX 78620

Luis

Job Details: 10/26/2023

"Arrived on site for noise complaint. Diagnosed vibration noise from fan cover,adjusted fan cover to housing noise no longer present"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCF72DKL01

Near Buchanan Dam, TX 78611

Kimo

Job Details: 10/26/2023

Arrived onsite to install previously ordered part. Upon arrival I replaced the light module and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78738

Luis

Job Details: 10/26/2023

"Arrived on site. Replaced heater,bimetal and ui control ran diagnostics all test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Belton, TX 76513

Sterling

Job Details: 10/26/2023

"On arrival verified no cool complete. Found compressor off and cond fan is running. Verified correct voltage to the compressor. Compressor ohmed out correct.y replaced start device and compressor cam back online. Unit should cool in 24hrs also found ui display missing digits pieces. Replaced ui and no operational test is good, job complete no leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Cedar Park, TX 78613

Miguel

Job Details: 10/26/2023

"Arrived on site as unit was just starting defrost. Removed cover and took picture of full frost pattern. Ice buildup around fan. Replaced evaporator motor, customer also has slide broken on icemaker. Will need new icemaker. No error codes stored. Attempted to call right but got voicemail. See how unit deals with new motor. Will come back with new icemaker and sensors just in case.; ordrng 1 W11626124 (Icemaker) and 1 W11629268 (Evap thermistor) and 2 W11625042 (Thermistor)s"

We serviced a

GE RANGE

Model C2S900P2M1S1

Near Robinson, TX 76706

Jonathan M

Job Details: 10/26/2023

Arrived on site for a range that has uneven flames on the right front burner. Inspected unit and work area. Did confirm the customers complaint and found the issue with the burner head. Replaced the burner head after getting authorization and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Pflugerville, TX 78660

Miguel

Job Details: 10/26/2023

Arrived on site for sealed system issue. No cool in fzr. Removed back panel. Confirmed compressor excessively running hot. Evidence of leak at filter drier. Recovered existing refrigerant. Replaced compressor and filter drier. Used 105 psi of nitrogen to pressure test and it held. Vacuumed and recharged. Verified operation. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WFE550S0LZ2

Near Copperas Cove, TX 76522

Sterling

Job Details: 10/26/2023

On arrival verified complaint of light staying on. Found light switch is not engaging. Found open switch. Replaced and now light turns off. Ran operational test and found unit bakes. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Bastrop, TX 78602

Joe Z

Job Details: 10/26/2023

"Arrived on site for not operating correctly. Upon arrival. Test unit and intermittently would not respond. Unplugged unit,then restored power. Am now able to get into diagnostics. Got error code F2-E1 ui stuck key. Unit to replace ui . Replaced ui overlay. Test unit and is operating as designed. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Austin, TX 78759

David Z

Job Details: 10/26/2023

Arrived on site to diagnose cooktop that was not sitting flush on the counter. Examined and found the glass has separated from the frame on half of the cooktop. Replaced cooktop due to failed frame tape. Verified proper fitment. Repair completed.

We serviced a

JENN-AIR RANGE

Model JGRP636HL01

Near Austin, TX 78734

Leonardo

Job Details: 10/26/2023

"Arrived on site to relaxed lp orifice for center burner. Found broken tubing, will order new orifice holder office to reschedule ; ordrng 1 W11522777 (Orifice holder)"

We serviced a

WHIRLPOOL WASHER

Model Mvw7230hw1

Near New Braunfels, TX 78132

Andrew

Job Details: 10/26/2023

"Arrived on site to inspect unit for error code f9e1 not draining, or a clog in drain. Upon closer inspection found drain hose was in the wall about 20 inches in. Ran diagnostics, drain still was not becoming active during cycle. Replaced control,tested unit unit is running as intended. Advised customer to cut drain hose or to zip tie securely to prevent future backfilling. Job complete."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waco, TX 76706

Jonathan M

Job Details: 10/26/2023

"Arrived on site for a washing machine that is making a knocking sound. Inspected unit and work area. The customer advised that the unit made a knocking sound after their last cycle and then they heard the unit sounding like it was trying to turn on, but was not doing anything and would not allow them to start a new cycle. Plug the unit in and found the unit in a drain indicating an off-balance load. Ran the unit through diagnostics and found an F0 E5 (off-balance load) error code. Tested the suspension and found the suspension was good. Found the unit unlevel and leveled out the unit a little better. I did find that the unit was sitting on flooring that was flexing when stepped on. I ran the unit through an auto test and found the unit working in operating as designed. I called whirlpool Tech line and spoke to Ed SR# 7737645897. He revised that he would notate the file about the flexing floor, and that that was most likely causing issues with off-balance loads. The unit is working as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Dripping Springs, TX 78620

Luis

Job Details: 10/26/2023

"Arrived on site. Replaced defective doors,added sealer to fan motor housing noise no longer present checked door seals good."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Smithville, TX 78957

Joe Z

Job Details: 10/26/2023

"Arrived on site for making noise. Upon arrival found that during agitation when the agitator turns counter clockwise the unit makes a clanking sound. Need to replace gearcase. Replaced gearcase W11449841, stator W11195971, rotar W11260238, clutch W10754448, and slider W10734521. Test unit by operating a normal cycle. Explained to customer that all remaining sounds are normal. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78628

Gerry C

Job Details: 10/26/2023

"WTW4855HW3 Arrived to inspect noise issue. I found the teeth were damaged on the cam assembly and I removed and replaced. I re-calibrated the unit and tested. Operational test good, no leaks observed during service."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Austin, TX 78723

David Z

Job Details: 10/26/2023

Arrived on site to diagnose range that is consistnelt failing to light the bake igniter. Customer says it will click several cycles before it might ignite. Tested unit and confirmed difficulty lighting. I adjusted the air shutter and retested. Once I got the element to light it would instantly shut off as soon as it lit and lock out. I replaced the spark module after confirming my igniter wire was good. I then reset the main control. Retested unit and found it consistently lights and no longer fails to light/lock out. Unit working as designed. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Austin, TX 78745

Luis

Job Details: 10/26/2023

"Arrived on site for clicking noise and cooling issue. Customer played recording found unit powering on and off and clicking from relay,replaced defective main control,powered unit on ran diagnostics all test passed."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PRMC2285AF

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/26/2023

Arrived on site to test unit for water spraying and causing ice to build up in FC icemaker. Found restriction in fill tube. Customer stated hes been having work done on pressure valve to home. Checked refrigerator and found unit receiving 61psi of water. Customer has an app and found pressures fluctuating. Advised customer main inlet valve needs to be replaced. Needing autho for valve 5304529533 and office to reschedule. ; ordrng 1 5304529533 (Inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, TX 78633

Gerry C

Job Details: 10/26/2023

"WRS571CIHZ04 Arrived to inspect door issue. I found the doors were mis-aligned and I corrected. The mullion required adjustment to allow the RC door to seal as designed. I sealed the cabinet corners to prevent excessive airflow. Operational test good, no leaks observed during service."

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL00

Near Lakeway, TX 78734

Leonardo

Job Details: 10/26/2023

Arrived on site to test unit for fan switch broken. Couldnt pull unit up advised customer to have unit out for us to be able to work on it. Didnt want to brake the glass cooktop. Customer will call back to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Miguel

Job Details: 10/26/2023

Arrived on site for washer making noise. Found f0e5. Off balance load. Diagnostic confirmed noise happens during agitate. Noise from underneath. Did not spin. Found belt was damaged and cam was not secured proper which is causing noise. Removed cam. Inspected and found no evidence of oil leaking from gearcase. Replaced cam and belt. Verified operation. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Austin, TX 78758

Wesley

Job Details: 10/26/2023

Arrived onsite and replaced lower spray arm. All else checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ01

Near New Braunfels, TX 78132

Andrew

Job Details: 10/26/2023

"Arrived on site to inspect unit for not making ice but circulating water. Upon arrival water was turned off will have to reschedule when water is running to run diagnostics. No service provided, so no fee collected. ; schdld next appmnt for 11/1 WED AM"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Leander, TX 78641

Kimo

Job Details: 10/26/2023

Arrived one for a dryer that is making a loud noise when in use. Upon inspection I found that the bower wheel was making contact with the housing I adjusted it and tested the unit and found unit operating as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Kyle, TX 78640

Leonardo

Job Details: 10/26/2023

Arrived on site to test unit for door falling. Test unit and found broken hinges. Replaced hinges test unit and unit test good job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model KVUB400GSS0

Near Austin, TX 78749

Leonardo

Job Details: 10/26/2023

Arrived on site to test unit for unit not working no power. Found control board disconnected. Secured connection test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Blake

Job Details: 10/26/2023

Arrived on site to inspect top load washer. I found the basket and tub ring damaged. I removed and replaced the basket and tub ring and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near New Braunfels, TX 78132

Andrew

Job Details: 10/26/2023

"Arrived on site to inspect motor or compressor running to long during normal operations. Tested temperature on freezer compartment lowest it got was 13 degrees, suspecting unit may have a leak or restriction. Also UI was not operating as intended glitching during use. 2 hours needed for follow up with sealed system tech. Office to reschedule. ; ordrng 1 W11578205 (Compressor) and 1 W11577100 (Control) and 1 WPW10143759 (UV) and 1 W11506635 (Coupler)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Georgetown, TX 78633

Lou

Job Details: 10/26/2023

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. I found the valve, recirculating pump, reservoir drain pump all working properly. When I tested the evaporator cooling, I could hear a hissing noise and found refrigerant gas inside the unit. I advised the customer that there is a refrigerant leak in the sealed system and would have to order the sealed system parts. I am ordering the compressor, evaporator, access valve, Non-UV drier, permagum and CNOTE-3 HOUR JOB and office to schedule return service. Unit left turned off for safety and no water leaks observed during service. ; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor kit) and 1 W10843121 (Non UV drier) and 1 W11506635 (Access valve) and 2 212643 (Permagum)s and 1 CNOTE (3 hour job)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near New Braunfels, TX 78130

Andrew

Job Details: 10/26/2023

Arrived on site to inspect unit for making loud thumping or hammering noise coming from unit. Readjusted adjustable compressor bars that connect to front of machine. Job complete.

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW2

Near Taylor, TX 76574

Gerald

Job Details: 10/26/2023

"Arrived on site to replace the tub assembly for washer. Removed and disassemble dthe tub assembly. Found serious wear to front and rear tubs also basket shaft has bent due to the bearing failure. During disassembly several components within the control panel cracked due to the age of the unit and brittleness of the plastic. Replaced rear tub assembly, reassembled machine and found that due to the bearing failure the tub gasket will not seal because of the wear on the front tub and basket failure. Will need to order parts and get autho for repairs., ordrng 8182232 / BASKET, WP8182650 / PULLEY and AUTHO / AUTHO (by CS)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Taylor, TX 76574

Gerald

Job Details: 10/26/2023

WMH31017HZ08 arrived on site to inspect a microwave with no power. I checked voltage to the unit and found 124VAC. Checked resistance on all other components and found the L-in to L-out connectors on the filter board were reading OL. Replaced the board and restored power to the unit and the unit is operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Taylor, TX 76574

Gerald

Job Details: 10/26/2023

WDP540HAMZ0 arrived onsite to inspect a dishwasher not draining. Upon inspection I found that there was no drain loop and when the unit would drain it would back up into the sink. I installed a drain loop and ran the garbage disposal in order to clear it and tested the unit and it drained with no problem. No water leaks observed during service.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Austin, TX 78730

Paul

Job Details: 10/26/2023

Arrived onsite for a refrigerator that the customer cant get level. I found the doors uneven and I adjusted the right hand door to correct this. The customers complaint is the unit rolls when the doors are opened. I explained to the customer that this refrigerator is not sold with leveling feet and only the rollers adjust to level it but it would still roll if it was in a vacuum and the doors were pulled on. I explained that the rollers would have to be chocked to keep it from moving. I took a pair of toothpicks and chocked the front rollers to show the customer that it could be done and the refrigerator didnt move when the doors were pulled on. This refrigerator is working as designed. Call complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Austin, TX 78754

Blake

Job Details: 10/26/2023

"Arrived on site to inspect side by side refrigerator. The customer informed me the ice build up came back. I found the unit unplugged and defrosted upon my arrival. I found the compressor running as well as all fans. I forced a defrost and found good heat from the defrost heater. The UI glitched on me while testing. I found an out of value reading from the evaporator thermistor. I removed and replaced the main control, Ui control and defrost thermistor and tested. The unit now operates as designed. No leaks observed during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Austin, TX 78703

Scott

Job Details: 10/26/2023

Arrived on site for otr not venting properly . Found unit need to be changed to vent externally . Unit is set up to recirculate. Found left mounting screw is missing . Ordering install hardware to ensure safe reinstall .Call to set return ; ordrng 1 W10821385 (Install hardware)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bastrop, TX 78602

Joe Z

Job Details: 10/26/2023

"Arrived on site for not spinning correctly and leaving clothes wet. Upon arrival ran diagnostics and got error code F7-E6 motor fault. Raised unit to inspect and test motor circuit components. Test motor, actuator, and capacitor and all are good. Ran a component test and all components passed.. Ran an automatic cycle and test passed. Ran a normal cycle. Unit filled and agitated correctly. Ran a drain and spin cycle and unit drain and spins correctly. Contacted techline and spoke with Brandon for assistance. Explained to tech all things tested and done. Cleared error code. Tech asked to run a normal cycle of laundry. Unit fill and began to agitate correctly. Tech then asked to drain and spin. Ran drain and spin and hearing clicking sound coming from motor area and notice motor not spinning correctly. Ran diagnostics again and got error code F7-E6 again. Need to replace motor. SR# 7737648801. Ordering motor and harness and returning with prescreened parts. Office to reschedule ; ordrng 1 W11665968 (Harness) and 1 W11497303 (Motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS2

Near Austin, TX 78749

Leonardo

Job Details: 10/26/2023

Arrived on site to test unit for unit not heating. Test unit and found element working correctly. Advised customer to use rinse aid for better drying result.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Taylor, TX 76574

Blake

Job Details: 10/26/2023

"Arrived on site to inspect refrigerator not cooling properly. The customer informed me the popsicles are not freezing. I found the FC at 7 and the RC at 36. They also informed me ice gets stuck in the dispenser ice door. I ran the evaporator heater and found it working properly. I found the ice door not pausing when the switch is let off causing the door to shut quicker and trap ice cubes. I am ordering the ice door, thermistor, and controls to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11423789 (Dispenser door) and 1 W11203924 (UI control) and 1 W11545823 (Evap harness) and 1 WP2323198 (Heater)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX335HPS00

Near Austin, TX 78703

Wesley

Job Details: 10/26/2023

Arrived onsite and found unit operating with failed fill causing poor ice production. ; ordrng 1 W10897719 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Lou

Job Details: 10/26/2023

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the control panel non-responsive. I found a switch under the sink that turns the power off to the unit and turned it on and still nothing. Checked the power cord and found it not fully plugged into the outlet and corrected. Unit turned on and I placed it in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Cedar Park, TX 78613

Maurice R

Job Details: 10/26/2023

Arrived onsite for dishwasher not drying. On inspection found that the heater was not coming on. Informed the customer that the control board needed to be replaced and she said it is only 2 weeks old. She is going to get Costco to replace the unit. No water detected during service.

We serviced a

JENN-AIR OVEN

Model JJW2827WS00

Near Georgetown, TX 78628

Lou

Job Details: 10/26/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the UI failure, I was to remove and replace the control panel, but when I went to remove the new part from the packaging, I found the glass on the panel was broken and the control was hanging off the panel. I notified the office (Parts Dept) of my findings. I am re-ordering the part and a CNOTE-TECH TO INSPECT BEFORE SCHEDULING RETURN SERVICE. ; ordrng 1 W10401233 (Control panel) and 1 CNOTE (TECH TO INSPECT BEFORE SCHEDULING RETURN SERVICE)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Temple, TX 76502

Tyler

Job Details: 10/26/2023

Arrived on site for washer making a loud noise during spin. Upon arrival found drain line loose in stand pipe and fill lines installed with to much tension in the tubing from being looped. Tied hoses down securely and raised washer to max height off of floor to reduce tub touching floor. Added sound pads WPW10212660 to ensure vibrational noise was reduced. No leaks during tests call complete.; ordrng 2 WPW10212660 (Truck stock)s

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Temple, TX 76504

Tyler

Job Details: 10/26/2023

Arrived on site for washer not dispensing fabric softener. Upon arrival confirmed failure and found hot side fabric valve failing to open. Replaced it and tested unit. Found no leaks and washer working as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model KOCE507ESS20

Near Lakeway, TX 78734

Leonardo

Job Details: 10/26/2023

Arrived on site to replace harness. Replaced harness. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near New Braunfels, TX 78130

Andrew

Job Details: 10/26/2023

Arrived on site to inspect unit for control board not functioning properly. Upon closer inspection found a bad terminal block causing exposed wires to arc causing further issues. Follow up required. ; ordrng 1 WPW10245259 (Terminal block)

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Austin, TX 78724

Joe Z

Job Details: 10/26/2023

Arrived on site for door not closing properly. Upon arrival inspected unit and found hinge loose and not secure. Secured hinge. Door is now closing correctly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Austin, TX 78724

Joe Z

Job Details: 10/26/2023

Arrived on site for shaking. Upon arrival ran a spin test and unit spins correctly. Ran a cycle with load to test. Unit is operating correctly. Found unit shakes when oversized loads and too much detergent is being used. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78745

Scott

Job Details: 10/26/2023

Arrived on site for washer filling then water is being drained . Found drain hose is lower the washer and taped to a pipe running outside wall . Ran diagnostics and got low fill error code . Unit passed wash test . Recommended customer fix drain hose and stand . Showed in instructions recommended heights . No water leaks detected at this time . 394904 Scott tech line has pics and your info / Spoke to Brandon SR # 7737648135. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS244LL2

Near Austin, TX 78726

Paul

Job Details: 10/26/2023

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the drain pump after checking the resistance on the new pump and pretty much had the same issue. The unit errored displaying an F7E2. I replaced the pump and motor and tested. The machine is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Cavazos, TX 76544

Sterling

Job Details: 10/26/2023

"On arrival verified complaint of noise during cycle. Found the bolt for rotor on the floor. Rotor had wear as well as during test cycle with bolt back in place gearcase is slipping. Replaced the clutch, rotor, slider. Gearcase will need to be replaced. During repair unable to remove agitator bolt. The head of the bolt is shearing, will need to return with bolt. Bring bigger impact and may still have to cut off Washplate and bolt. Ordering the Washplate bolt. Customer requesting door service.; ordrng 1 W10752187 (Agitator bolt)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near New Braunfels, TX 78130

Andrew

Job Details: 10/26/2023

"Arrived on site to inspect unit for smoking and control board glitching while being used. Reinstalled ring around face of oven that locks in heat, customer had removed and couldnt reinstall themselves. Also found unit to not be up to date on software system. Recommend client hookup unit to app and WiFi to fix glitching issue per service pointer W11437808 job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Cedar Park, TX 78613

Maurice R

Job Details: 10/26/2023

Arrived onsite for flames not the right size. Talking with the customer they are looking for the grates to be right over the top of the burner. These grates are 1 1/2 inch above the burner. When she cooks tortillas on the cooktop they do not cook correctly. I changed out one of the orifice and the flame was touching the grate when set to high. She is looking for the flame to touch the grate when set to medium. The grate need to be lower on the cooktop top get to the situation that cooks the tortillas in fashion she wants. No gas leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Hutto, TX 78634

Blake

Job Details: 10/26/2023

Arrived on site to install knob. I installed the knob and tested. The unit now operates as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Round Rock, TX 78664

Gerald

Job Details: 10/26/2023

KDFE204KPS1 arrived on site to inspect a dishwasher with a heating element problem. Upon inspection I found evidence of debris burned into the heating element. Replaced the element and instructed the customer of use and care of the unit. No water leaks observed during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78724

Joe Z

Job Details: 10/26/2023

Arrived on site for blower not operating. Upon arrival test unit and found blower energizing just sounds like a restriction. Removed unit from wall. Found debris blocking blower from turning. Removed debris and test unit. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78704

Wesley

Job Details: 10/26/2023

Arrived onsite for refrigerator not working compliant and found water turned off. Turned on water and tested for water production and ice. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Georgetown, TX 78628

Lou

Job Details: 10/26/2023

"Arrived on site to inspect microwave error codes. Upon further inspection, I found the unit display showing error code F2E1-stuck key. I cycled power to the unit at the power cord and outlet and attempted to test the unit but the control panel user interface failed to respond. I removed and replaced the control panel and tested and unit is operating as designed. Job completed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hubbard, TX 76648

Jonathan M

Job Details: 10/26/2023

"Arrived on site for a wash machine. That is making intermittent whining sounds during operation. Inspected unit and work area. The customer advised that it generally happens when the unit is filling. She turned on the unit and I could hear immediately the valve making a whining sound. Tested both valves and found the whining sound only coming from the cold water valve and limited water flow into the u it. When I removed the cold water hose, found dirt and debris stuck inside of the valve assembly, causing the issue. Replaced the water valve assembly and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Waco, TX 76712

Tyler

Job Details: 10/26/2023

Arrived on site for refrigerator leaking water from behind unit. Upon arrival confirmed failure found water was caused from low side return line frosting over back to the compressor then melting. After further inspection I found no defrost issue and unit cooling as designed. Found a clog in drier and vacuumed out system after recovering charge. Recharged system with 56g of r600 and ran system for 20 minutes. Found no ice build up on lowside line and unit working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Rogers, TX 76569

Sterling

Job Details: 10/26/2023

On arrival verified drain pump unplugged. Plugged in tested operational rest good. Job complete. No leaks detected during service. Cover service under previous call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB01

Near Cedar Park, TX 78613

Maurice R

Job Details: 10/26/2023

Arrived onsite for icemaker not working. On inspection the self test did not work. Pulled the icemaker and the teeth of the icemaker was frozen into position and could not move. Replaced the icemaker and tested the unit. The unit is operating as designed and no water leaks detected during service. Ice maker fan came on when the new unit was installed.

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0HS02

Near Nolanville, TX 76559

Sterling

Job Details: 10/26/2023

On arrival verified complaint of control lock wont unlock. Found UI not working. Replaced ui and reset up system. Operational test good. Job complete.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Waco, TX 76710

Tyler

Job Details: 10/26/2023

"Arrived on site for dryer not advancing timer or heating. Upon arrival confirmed failure. Found heating hardware working as designed but found terminal block and L2 side wire fried. Also found timer stem and knob broken and replaced timer, knob, and terminal connections. Found dryer working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Austin, TX 78754

David Z

Job Details: 10/26/2023

Arrived on site to follow up on refrigerator not cooling. Foind compressor running but no temp drop. Checked pressure and found drier clogged. Replaced drier and verified unit clear of obstructions. Vacuumed and charged to mfr spec. Verified 9 degree drop within First 20 mins. Unit working as designed. Repair completed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Austin, TX 78723

David Z

Job Details: 10/26/2023

Arrived on site to install new range knob per previous diagnosis. Installed new knob and verified proper operation. Repair completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Kyle, TX 78640

Leonardo

Job Details: 10/26/2023

Arrived on site to test unit for light not working. Test unit and found bad control board. Replaced board test unitAnd unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Waco, TX 76712

Tyler

Job Details: 10/26/2023

Arrived on site for ice maker not making ice. Upon arrival confirmed issue. Found ice maker arm stuck due to wire connector falling in the way of arm and making it think bin was full. Adjusted wires and found ice maker working as designed. Call complete

We serviced a

JENN-AIR RANGE

Model JGRP548HL05

Near Spicewood, TX 78669

Scott

Job Details: 10/26/2023

"Arrived on site for both oven not limiting . Found wires were pulled off all igniters when it was converted to LP . Reconnected connections , unit is now igniting properly . No gas leaks detected at this time. Job complete"

We serviced a

FRIGIDAIRE DISHWASHER

Model Lfbd2412sf0a

Near Del Valle, TX 78617

Matthew

Job Details: 10/26/2023

"Arrived on site to replace pump and motor assembly. While uninstalling unit could not figure out how to shut off water. Supply valve was turned all the way to the right, but still like steady flow of water was coming through the supply line. Customer attempted to shut off home water supply however, due to recent rains area was flooded and was not accessible. Rescheduled customer for. Thurs the 2nd. Prior to appointment, confirm with customer that plumbing has been addressed and water can be turned off.; schdld next appmnt for 11/2 THU !"

We serviced a

WHIRLPOOL OVEN

Model JDRP548HL00

Near Austin, TX 78757

Kimo

Job Details: 10/25/2023

Arrived onsite for a range oven with a door that is not closing properly. Upon inspection I found that the door was damaged at the bottom and the left hinge seemed weak. I am ordering the the inner door/FRAME-GLAS. And returning with the hinges to replace them all at the same time.. I replaced CX for 11/02/23; ordrng 1 W11318335 (FRAME-GLAS)