Arrived on site for unit powering on by itself. On arrival inspected unit. Customer had been experiencing glitching but most recently unit drain pump will continue to run. Found control had failed. Called whirlpool safety for documentation. Safety team gave Authorization W19ETZ0WPL1. Replace main control and tested. Unit is functioning properly. Job complete.

On arrival verified complaint of damaged harness to door. FC door harness broken. Replaced door and checked icemaker and dispenser for leaks as well as proper operation all checkes good. No leaks during service and operational test is good. Job complete.

"Arrived on site for a refrigerator that has frosting up in the freezer. Inspected unit and work area. The customer advised it about a week ago, they came into the freezer section and found what appeared to be snow on all of their items in the freezer. They advised that they did not clean any of it out and the frost has not dissipated. Check the freezer section and found what appeared to be frost. The head turned into ice indicating the issue was no longer present. Check the gasket in the cabinet for any gaps. Found no gaps all the way around the gasket or around the cabinet and liner. I did advise the customer that it appeared that the door may not have been either fully closed or they may have had something caught between the gasket and the cabinet. I showed the customer that the left-hand side of the freezer can pop out if you dont close it or open it correctly. And did advise her to open and close the door from the middle or right hand side of the handle. The unit is working as designed. Advise the customer to call back if any other issues persist. Call complete."

"Arrived on site for no cool. Found small faint traces of uv dye on compressor weld joint,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to test unit for no power, tested unit found it receiving proper voltage, inspected junction box and found loose shorted wire, added a ring connector and secured wire, unit is now running as designed, no leaks detected job complete"

"Arrived on site for washer making a scrapping noise. Unable to duplicate. Removed cam and found black oil coming down. Removed drum. Replaced gear case, cam, belt and suspension. Calibrated washer. Advised customer to use less soap. Call complete."

"Arrived on site for a dryer that is making a whooshing sound during operation. The customer advised the sound usually is more pronounced at the beginning portion of the cycle but as the dryer continues to run, itll get lighter. I tested the unit and confirmed the customers complaint but did advise the customer that it sounded like a normal dryer sound. The customer just wanted to have it checked because she hadnt noticed it before. I disassembled the unit just to be sure, and found all rollers and idler pulley working as designed. I checked the blower wheel and the motor as well and found both in good condition. The customer advised that the idler, pulley and rollers had just been replaced six months ago. I I told the customer that everything within the dryer seemed in good condition, and to notify us if there are any further issues. Call complete."

Arrived onsite for a DW that Is not running. Upon arrival I put the unit in diagnostic mode and found a motor not running F4e3. I erased the code and ran the unit and found no change. I then replace the sump&motor and tested the unit and found unit operating as designed.

Arrived on site to replace valve. Replaced valve test unit and unit test good no gas smell or leaks present at this time

"Arrived onsite for a range that will not light in the oven. Upon inspection I found that the unit would,not igniting when using bake. Upon checking for polarity I found that the power cord was missing the ground I am ordering the cord to be replaced for a start. And rescheduled for 11/28/23 ; ordrng 1 W11023766 (CORD-POWER)"

"KRFC300ESS07 Arrived to inspect no cool. I found the unit room temperature and the compressor could not start and would only hum. I attempted a replacement start device and capacitor and there was no change. The right RC door gasket has torn and will need to be replaced upon return. Office to order the compressor, evaporator, service port, dye drier and gasket. No leaks observed during service. Sealed system service, please allow two hours for return R600a service. ; ordrng 1 W11557425 (Compressor) and 1 W10830162 (RC RH Gasket, GY) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 W11598433 (Evaporator) and 1 R600aSystem (R600a) and 1 2HoursSealedSystem (2 Hour Service)"

"Arrived onsite for dishwasher not completing cycle. On inspection the unit would start up and run for 45 seconds the error out. There is known issue with this unit from the factory the pumps were bad. Replaced the pump and retested the unit, it completed the diagnostics cycle. On further inspection found that the insulation that covers the unit was torn and the toe plate insulation was torn to ordering new insulation. ; ordrng 1 W11553445 (Shield) and 1 W11573704 (Toe plate shield)"

Arrived on site for ice maker leaking . Ran diagnostics couple times and make 2 batches of ice . Couldnt duplicate leaks . Did find water stains in cabniet and on top of external drain pump . Talked to CS and recommended replacing drain pump . Ran diagnostics and no water leaks detected at this time. Job complete

"Arrived on site for doors uneven and damaged fresh food door. Removed damaged fresh food door,raised stop assembly on fresh food hinge,installed new door remolded gasket checked door seal good,doors even."

"Arrived on site to inspect microwave starting but not heating. Upon further inspection, I plugged the unit in and after opening and closing the door, the unit began to operate on its own. Tested the switches and found them bad. I removed and replaced the switches (3) and interlocks (2) and retested and unit is operating as designed. Job completed."

"WOES3030LS00 Arrived to inspect door issue. I found the left of the door was several mm higher than the right, referenced from the top and was visible when viewed from the front of the unit. This model does not have the adjustable hinges and I discovered the outer front of the oven door had a 2-3 mm difference that corresponded with the visible mis-alignment. Attempted adjustment of hinges did not correct the issue. I am re-flowing hinge and receiver parts as well, but the door is the likely issue (photos attached.) office to contact the customer to arrange return service. ; ordrng 1 W11653626 (Outer Door, SS) and 1 W11178521 (Badge) and 1 W11235462 (Mounting Rail, RH)"

Arrived on site for leaking water from filter area. Upon arrival inspected unit and found filter housing is leaking. Need to replace filter housing. Replaced filter housing WPW10394053. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for dishes not drying. Ran test. No error codes found. Heater pulls 6 amp. All components functional. Found dispenser low on rinse aid. Suspect leaking, changed dispenser. Verified operation. Call complete. Advised customer on importance of rinse aid"

"Arrived on site for fresh food freezing items . Temp checks are normal. Changed unit to 8 hr defrost ,advised about keeping back shelfs free of items . No frost build up. No water leaks detected at this time. Job complete."

"Arrived on site to inspect microwave control panel keys not working. Upon further inspection, I tested the keys on the control panel and found the fan and number 2 key dont respond. I removed the control panel and found the panel ribbon to the main control was not seated properly to the main control. Re-seated the ribbon and retested and unit is operating as designed. Job completed. No one available to sign for receipt, but spoke to the builder/customer on the phone."

Arrived on site for dead washer . Found UI had failed . Replaced ui . Ran diagnostics and calibration. Unit is making loud squealing noise during agitation . Found oil leaking from gear case . Unit will also need gearcase and slider . Will need AUTHO . No water leaks detected at this time. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 Autho

"Arrived on site to diagnose refrigerator not cooling. On arrival customer said they noticed that stuff in the RC seemed to be spoiling quicker than normal. I checked temps and found freezer at 3 degrees and dropping when measured, and everything was appropriately frozen. I examined the RC and found good airflow to RC, but the top shelf right under the vent had items pushed to the back wall for the entire shelf length. This is blocking airflow to all of the lower shelves, and the temp difference was noticeable. Moved items out of the way and told Customer to make sure that all items are away from back wall to create proper cooling and airflow. Repair completed."

On arrival verified complaint of no lights in Fc. Customer stated bulb already replaced by customer. Opened Fc door and saw switch broken. Replaced door switch and light came back on. No frost build up or signs of any other issues. All operational test good. Job complete no water leaks during service.

Arrived onsite from DW that is not drying dishes properly. Upon arrival I put the unit in diagnostic and found code F6E1 water valve issue. I ran the unit and found that the unit filled with water and drain with no issues and the heater came on at the end of the cycle. Upon further inspection I found that the detergent dispenser seemed to be leaking rinse aid. I replaced it and the control and tested the unit and found the unit operating as designed

Arrived on site for unit not completing cycle and leaving clothes wet at the end of the cycle. Upon arrival put unit in diagnostics and received 8/1 error code for Long fill. Tested and confirmed no Water flow. Replaced valve. Tested unit and unit is now functioning properly. Job complete

Arrived in site to install glass and left and right trim. Replaced parts test unit and unit test good job complete.

"Arrived onsite for unit running , not draining and lights flashing. Ran diagnostics and found error 8/1- long /no fill, 7/1 tachometer wrong signal . Unit is not receiving cold water. Customer stated they are experiencing low water pressure at the home. Notified customer that to test properly the unit will need proper pressure. When pressure is restored, need to return with control, actuator and valve. Office to reschedule.; O-emld tckt"

"Arrived on site to test unit for not getting up to temp, tested unit found customer is using after market thermostats and per customer they are reading 25 degrees lower, put temp probe into oven and per heated to 350, unit pre heated to 375 and recovered back to 350 within 5 minutes, showed customer that her after market thermostat is is reading lower by 30 degrees, advised customer not to use them also notice that customer is using silicone mats covering entire lower rack that is effecting how the heat is cycled in the oven, advised to use small foil covers, at this time unit is running as designed, job complete"

Arrived onsite for a refrigerator that is not making ice. Upon arrival I found that the unit had indeed made a full bin of ice but upon further inspection I found that the drain was clogged causing ice to build up and block airflow to the ice box causing the issue. I unplugged the drain but then found that the light switch was broken I am ordering the light switch and rescheduled for the 11/27/23 ; ordrng 1 W11396033 (SWITCH)

"Arrived on site for a chest freezer that pops on the door is open and closed. Inspected unit and work area. Did confirm the customers complaint and checked the hinges. Found that when the door was being opened, that part of the actual door was being pulled open due to a tear on the backside of the door. See photos found that the popping was occurring when the unit was lifted up enough to basically pop back into place. Ordering the freezer door and handle and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11599965 (Freezer door) and 1 W11591981 (Handle) and 2 W11591983 (Handle plugs)s"

Arrived onsite and replaced upper and lower panel under one stop provision cosmetic. Unit is now operating as designed.

Arrived on site to inspect fan noise. I verified the issue. I removed the unit from the wall and found debris in the fan. I removed all debris and tested. The unit now operates as designed.

Arrived on site for cooktop clicking all the time and found back right burner valve stuck. Will need new VaVe and ignition harness. All other burners have good flame. Reset for mon. Customer is requesting a new unit due to age. Referred back to warranty. Customer also says flames are not as high. Per tech line either bad regulator or gas pressure coming in. Sr # 7737815818; ordrng 1 W10441649 (Burner valve.) and 1 WPW10256072 (Ignition switch harness) and 1 W11087445 (Regulator)

"Arrived on site for not operating all the time. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test and unit operates correctly. Found customer is not holding start button long enough to start cycle. Instructed customer about pressing and holding start button until all leds light, then release start button. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite to install previously ordered parts. Upon arrival I inspected the unit and found that the actuator was stuck in the middle of its through causing the cam to not engage properly causing noise and the unit not to agitate or spin. I replaced the the actuator and the cam and tested the unit in quick wash and in drain and spin and found that the unit operating as designed.

"On arrival verified complaint of not starting cycle. Did visual check of unit below and found all harness connected and no visible broken wires. Gear case is not leaking. Ran diag test and on,y lid lock and valves activated. Checked harness and all connections to motor, drain pump and shifter showed OL. Recommend replacing the harness. Reschedule for 11/27 and ordering W11028053. ; ordrng 1 W11028053 (Washer harness)"

Arrived on site to replace upper and lower switch holders. Replaced both parts test unit and unit test good at this time job complete.

Arrived onsite and used a tube to fix leak into freezer. Cleared ice from leak. All checks good. Advised customer on repair. Unit is now operating as designed.

Arrived on site for not cooling. Upon arrival inspected unit and found evaporator completely encased in ice. Ran diagnostics and all components except heater operated. Used steamer to remove evaporator panel and clear ice from components. Found harness to heater is not secured. Secured connect forced heat and heater pulls correct amperage and is now operating. Cleared all ice from evaporator with steamer and blower. Unit is operas designed. Job complete

Arrived onsite for previously diagnosed parts. Installed the auger motor and tested unit. The auger motor now turns when you push the ice paddle on the dispenser. The unit is operating as designed and no water leaks detected during service.

"Arrived on site for dishwasher flashing light cycle selection during use and not running for a few days after it would happen. Upon arrival confirmed issue and inspected drain pan under unit, found leaking at drain motor due to bad drain motor seal. Reschedule customer for 11/27/23 to complete repairs with new drain motor. Ordering W11611440 drain motor.; ordrng 1 W11611440 (Drain motor)"

Arrived on site to test unit for door not closing correctly. Test unit and found broken latch. Replaced latch test unit and unit test good job complete.

"WTW4955HW3 Arrived to inspect noise. I found the gear case cover had came loose and was damaged, including the belt. Office to order parts. No leaks observed during service. ; ordrng 1 W11611297 (Belt) and 2 W11573574 (Screw)s and 1 W11409708 (Shield)"

Arrived on site to install previously diagnosed and ordered parts. I found voltage to the transformer. I ohmed the transformer and found an out of value reading. I removed and replaced transformer and tested. The unit now operates as designed.

"Arrived on site to diagnose unit not running all burners and beeping. Found unit had the F2E1 error referenced in service pointer W11636633. Replaced control to resolve error. Verified unit working properly, including burner acting problematic. Repair completed."

Arrived onsite for dishwasher not drying. On inspection found F7E1 error. Ran diagnostics cycle and monitor 5he heating element. The heating element is drawing 7.8amps which is normal reading when working correctly. After the diagnostic cycle the heating element was warm not hot. There are some wear marks on the heating element. Installed new heating element and retesting. The new heating element is operating as designed and no water leaks detected during service.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

On arrival verified unit is still working. Customer stated unit was not working 24 hours ago. Removed temp logger and data was incomplete. Spoke with customer of possible options. Customer decided to allow another week with another data logger that I confirmed was working before leaving the house again. Rescheduled for 11-22. ; schdld next appmnt for 11/22 WED !

"Arrived on site for doors not sealing correctly. Upon arrival, inspected gaskets and door and are good. found not leveled leaning forward. Doors are swinging open rather then closing. Maintenance department will be leveling the unit. Unit is operating as designed. Job complete"

Arrived onsite for unit not completely freezing food and condensation in cabinet. Inspected unit and found doors not closing properly on the right side. Doors is misaligned. Ordering freezer door rail assembly. Office to reschedule ; ordrng 1 WRF555SDFZ16 (Bracket) and 1 WPW10330993 (Bracket right) and 2 W11658402 (Slide)s and 1 WPW10284682 (Adapter left) and 1 WPW10284683 (Adapter left) and 1 12002497 (Gear kit)

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer had a maintenance man who was helping me out with the machine. He advised that on the previous unit they had issues with the unit filling with water and when they replaced it with this new one, they have had the same issue. He did not know if they were related. I turned the unit onto a max ice cycle and found barely any water coming into the unit when trying to fill. Removed the filter and found no change in water pressure. Went to turn off the water supply and found an in-line water filter, in between the copper waterlines underneath the sink. I asked the customer how long ago they had replaced that filter and the maintenance guy advised that he was unsure when that had been replaced last. I did advise that the issue maybe with that filter considering that the old unit had the same problem. He removed the copper waterline off the the machine side of the filter and we added water pressure. Found water dribbling out of the in-line water filter. He removed the filter off of the other side of the copper waterline, we found adequate water pressure indicating the issue was not with unit and with the in-line filter that they already have on the unit. I ran the unit through diagnostics and checked all components of the machine and found the unit operating as designed. Advised the customer to either bypass the in-line filter or to replace it and the unit is working and operating as designed. Call complete."

"Arrived onsite for a washer that is making noise when in use. Upon inspection I found that the actuator as not shifting properly, there was a quarter under the washplate and the drain hose would also slab the inside of the standpipe when the unit is spinning out the clothes. I corrected all of this and ran the unit with clothes in it like,the customer would and found that the noise is now gone."

Arrived onsite for a DW that is no operating. Upon inspection I found that the water line was not connected to the unit I corrected this and tested the unit and found the unit operating as designed

"Arrived onsite for unit not drying dishes. Upon arrival inspected unit. Put in diagnostics and found no error codes. Ran auto test and all components passed. Noticed rinse aid dispenser was empty. Notified customer for a better drying experience ensure hot water is supplied, and continue to use rinse aid. Components are functioning properly. Job complete"

Arrived onsite for slow drain. Inspected and pump failed. Replaced pump. Tested and unit is functioning properly. Job complete

"Arrived on site for no cool in fresh food section. Ran diagnostics fan not powering on,removed evaporator cover defrosted upper section of evaporator,replaced cover assembly,ran diagnostics changed defrost setting to basic,ran fresh food fan,fan powered on."

Arrived on site for dishwasher not even turning on. Customer says they never used it. Found no power at dishwasher. Checked and found a power switch turned off for dishwasher right next to the disposal switch. Clicked on and verified power. Diagnostics passed with no problems. Call complete.

"Arrived on site to replace previously diagnosed inlet water valve, replaced and tested, unit is now running as designed, job complete"

"Arrived on site to replace failed basket, suspension and tub ring. Replace all and tested. Unit is functioning properly. Job complete."

Arrived on site to diagnose refrigerator making noise. Tested unit and confirmed noise coming from freezer fan assembly. Noise is rattling evaporator cover on the fan housing. I added some sealer to the evap cover where it meets the housing to reduce vibration. Retested and found noise diminished significantly. Repair completed.

"Arrived on site to follow up on dishwasher that was making noise after recent repair. Used clear door and showed customer lower arm is working. Customer showed me video of noise, which sounded like lower arm thumping or hitting something. I removed the lower spray arm and reinstalled / clocked to proper position but service manual. Ran unit and found noise did not return. Repair completed."

Arrived on site to inspect bottom mount refrigerator. I found the FC at 31 and the RC at 49. I found a sheet of ice in the bottom of the FC. I removed the ice and inspected the evaporator. I found little to no frost on the evaporator. I found the drain tube clogged as well. I removed the drain tube and cleared the restriction. I found the compressor running very hot and at 1.3 amps. I am ordering the compressor to resolve the cooling issue. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11625643 (Evaporator) and 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier) and 1 2HOURS (2HOURS) and 1 R600 (R600)

"KDTE204KPS1 Arrived to inspect drying issue. I found no stored error codes and all functions, including the heating system, wee fully functional within service test mode. The customer pre-rinses well and was over-detergenting. I advised a recommended amount of detergent (1 or less TBSP) and also found the rinse agent set to the factory level of 3, which is too much in most every case and I entered the service mode and set it to 1, which facilitates better drying. Operational test good, no leaks observed during service."

Arrived on site with icemaker and brackets. Only left side bracket included. Removed freezer drawers. Replaced icemaker and left bracket. Reassembled and verified operation. Call complete.

Arrived onsite for off balance complaint and found off balance due to spin basket unperforated weep holes. Ordering basket to repair.

"Arrived on site. Found broken wires at door hinge,replaced defective freezer door checked door seal good."

10225 arrived onsite and found customer had some concerns about unit operations valve function and noise level expectations. Provided customer instruct. All checks good. Unit is operating as designed. All checks good.

Arrived on site for dryer getting clothes stuck under vent. Removed and replaced vent cover. Replaced drum support wheels. Cleared excessive sealant on drum felt. Verified operation. Call complete.

"Arrived on site to inspect cooktop burners not working. Upon further inspection, I tested all burners and found the front left burner ignitor arcing intermittently. I retested the front left burner and using my screwdriver, I moved the ignitor and it would arc to ignite the burner. I disassembled the cooktop and inspected the ignitor/harness and did not find any damage to either. Tested the spark module and it is good. I adjusted the ignitor and reassembled the unit and retested and the front left burner continues to fail. The burner will ignite if a lighter flame is out to it while the gas is on, but the ignitor is not arcing properly. I am ordering the front left orifice holder assembly and office to schedule return service due to the availability of the part. No gas leaks detected during service.; ordrng 1 W11186510 (Front left orifice holder assembly)"

Arrived onsite for ui not powering on and not allowing ice and water to dispense. Found switch is ok. Will need to install plastic square to door line. Installed square. Unit is operating as designed. Job complete

Arrived on site to test unit for upper oven smoking. Test unit and found liner cover had grease on it and when customer was heating the oven the grease was creating smoke. Removed liner test unit and no smoke present job complete. Called safety to report findings 7737790847

Arrived onsite and found unit would occasionally reset itself to standby during easy convect preheat. Tested unit. Found unit operating as designed at time of service. No error codes. Advised customer on hard reset to controls with 5 minute power cycle.

Arrived on site for dishwasher needing previously diagnosed spray arms and dispenser. Tested unit with dispenser installed first and found leak and been minimized significantly but still had some drops of water coming from each corner under door. Installed lower and middle spray arms and instructed customer to run unit a few times to see if leak issue is resolved. Call complete

"Arrived onsite for dryer not drying. On inspection I noticed that the unit is vibrating more then normal. Customer should of a video that the unit is making a loud noise on a normal cycle. Sounds like the blower is out of round and making a noise and vibrating the unit ordering a blower and motor. Tested the moisture sensor with a wet towel and it did not add time to the dry time, I stop and clean the moisture sensor off and restarted the cycle it started to add time to the dry cycle. Informed the customer that the sensor need to be clean once a month or when the clothes are still damp after a cycle completes. No gas leaks detected during service.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"

On arrival verified complaint of ice melting in bucket. Visual check of gaskets show gaskets are sealing correctly. Unable to tech proper temp reading as customer had emptied the Fc this morning so no product to test. IR temp reading shows 23 degrees. Ice in bucket is frozen but has a layer of water in bottom of bucket frozen. Ice maker is not cycling during manual test. Unable to check it for leaks but no visual signs of leaking. Evap had visual frost in evap cover vents on fins. Reschedule for 11/17 last call to allow for customer to add product to the FC for a proper product temp test. ; O-emld tckt

On arrival verified complaint of drip in tub. Found water valve is dripping constantly into the tub. Replaced the water valve and found no drip. Ran auto test and all components activated correctly. Job complete no leaks detected during service.

"Arrived on site for refrigerator showing po error on ui and making a loud cranking noise in rc. Upon arrival found noise coming from dampener control. Found mullion bar loose on top side and allowing water to get into divider and land on dc volatage connections and mullion heater not working. Found rc right door gasket broken and a lot of moister failing down gasket. Rescheduled customer for 11/27/23 to complete repairs ordering W10830274 rc gasket, WPW10311757 mullion, and need to return with previously ordered parts. ; ordrng 1 W10830274 (Gasket) and 1 WPW10311757 (Mullion)"

"MVW6200KW0 Arrived to inspect noise. I found the splutch assembly had signs of failure and removed and replaced, finding no additional damage to associated components. I corrected an issue with the mode shifter and secured the board with the position switch, to prevent future failure. I recalibrated the unit and tested within service test mode. Operational test good, no leaks observed during service."

Arrived on site to test unit for gas smell when oven on. Test unit and found no leaks and did not detect any gas from the regulator or valve. Found smell coming from oven being on as the normal smell. Job complete. Flames are nice and blue and checked all connections.

"Arrived onsite for dishwasher leaking. On inspection could not find the leak, called talked with husband and found out that dish soap was used. Explain what happens when dish soap is in the unit. He said he found soap bubbles in front of the dishwasher. On further inspection saw that the strainer is broken on the unit will,order a new strainer. No leaks were detected during service. ; ordrng 1 W11568785 (Screen)"

"Arrived on site for unit giving F2 E1 error code. Upon arrival inspected unit. Canceled code. What code resurfaced. Inspected connections at the rear of unit. But connections are good. Will need to order and replace main control board. Notified customer at this point, we do not have a clear ETA but can keep them updated. office to reschedule ; ordrng 1 W11620481 (Main board)"

Arrived onsite and found unit operating with shorted ui panel function due to water leak from counter. Corrected membrane water tightness and replaced the ui panel. All checks good. Unit is now operating as designed. All checks good.

Arrived on site for oven not igniting . Found safety valve not opening at times . Ordering valve . Set return 11/22No gas leaks detected at time of service. ; ordrng 1 WP98014893 (Valve)

Arrived onsite for dishwasher leaking. On inspection found water in the overflow tray. On further inspection found the water marks on the side of the door where the water had been running down the side into the tray. Replaced the gasket to solve the issue. The corners of the gasket were flattened out and allow water down the side of the dishwasher. No more leaks detected during service.

Arrived on site to install console. Installed console test unit and unit test good job complete.

Arrived onsite for ice machine power off. On inspection the unit did power on so I took a gallon water and poured it in the ice bin and the unit powered off. Installed a new pump in the unit and tested it with a gallon of water and it pumped it all out with out power down. The unit is operating as designed and no water leaks during service.

Arrived on site to test unit for console not responding and giving F2E1. Found shorted key pad and customer said she will contact jennair on possible replacement of the unit. This is the 3rd time with in 6 months of the same issue. Job complete.

"Arrived on site for broken knob and broken dispenser. Upon arrival inspected unit and found failed lid strike and failed fabric softener dispenser. Need to replace strike, fabric softener dispenser and bezel. Office to reschedule ; ordrng 1 W11550898 (Bezel) and 1 W11569112 (Dispenser)"

Arrived on site to inspect unit for not cooling properly. Upon arrival customers groceries were actively thawing in freezer compartment. After closer inspection found excessive frost on freezer side. Replaced bad control and steamed excess frost off. Recommended customer allow unit to defrost for 24 hours for best result. Job complete.

Arrived on site for a dryer that is making a clicking sound during operation. Inspected unit and work area. The customer showed me several videos of the sound game to access inside the unit and could not find anything wrong with any of the parts. Went ahead and replace the blower wheel and motor assemblies and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install sealed system parts to resolve no ice production. Evacuated system and replaced compressor, drier, and evaporator. Tested with nitrogen and confirmed no leaks at 100 psi. Vacuumed down unit and charged to spec. Tested unit and confirmed good frost pattern and unit cooling. Water fill looked slow, and may require valve replacement. At this time unit is cooling and chilling ice. Repair completed."

"Arrived onsite for unit flashing error code. Found control not functioning properly. Per tech sheet replaced control. Test, and unit is functioning properly. Job complete."

"Arrived on site for washer needing previously diagnosed rebuild of gearcase, hub, belt and cam. Upon arrival installed parts. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete"

"Arrived on site to replace previously diagnosed basket, replaced and tested, unit is not running as designed, no leaks detected job complete"

Arrived on site to replace console . Found slight bend in side vent . Customer want another ordered . Didnt call safety . Call to set return ; ordrng 1 W11624798 (Console)

On arrival verified complaint of display showing PF multiple times. Checked voltage to the ui when unit running and failure popped up but voltage is constant. Replaced console. Error did not come back. Job complete. Operational test is good.

arrived onsite for a DW that is not draining at the end of the cycle upon arrival I put the unit in diagnostic and found code f8e2 Drain Motor Electrical Problem and f6e4 Float Switch. Upon further inspection I found that the drain pump was not plugged in all the way. After correcting this and checking that float switch worked the unit operating as designed.

"Arrived on site for washer making a noise, found noise is when spin starts and stops. Inspected but was unable to find any thing hitting, replaced gear as, belt, actuator, capacitor, motor, and ausoension. Reassembled and unit is still making a clicking noise, Called tech line. Advised on how calibrate. Calibrated with customer. 7737802965. Advised customer to call in if still making noise, call complete."

Arrived on site to inspect top mount refrigerator. I found the RC switch broken. I removed and replaced the door switch and tested. The unit now operates as designed. No leaks observed during service.

Arrived onsite for unit not drying properly . Tested and found no error codes. Ran diagnostics and heater is energizing. Rinse aid not dispensing properly. Replaced dispenser. Tested and unit is functioning properly. Job complete