"Arrived on site to test unit for motor not engaging, tested unit found wash motor not engaging, replaced sump and motor and tested, unit is now running as designed, no leaks detected job complete"

Arrived on-site for a washer that is still vibrating and is very loud during spin. I found the machine with a load in it when I arrived so the customer could show me what it was doing. When the spin cycle started the machine was vibrating more than normal because the RF leveling leg wasnt down. I set the leg and the vibration was normal. The noise the customer was hearing in the spin cycle was the drain hose tapping the wall. I advised the customer to put a piece of pipe insulation or a piece from a swimming noodle around the hose to prevent this from happening. The machine is working as designed. Call complete.

Arrived on site for washer drain running when unit is plugged in . Found pressure hose too long and getting pinched around pressure dome . Readjusted lower harness so as not to prince hose . Ran calibration and diagnostics wash tes . All checked normal. No water leaks detected at time of service job complete .

"Arrived on site for dryer not heating and drying load . Found belt broken and had sheered off blower wheel shaft on motor . Ordering blower wheel ,motor . Also if needed pulley . Return set for 12/18 ; ordrng 1 WP697772 (Blower wheel) and 1 279811 (Motor) and 1 661570V (Belt) and 1 WPW10547294 (Pulley)"

Arrived on site for door issues. Found issues with left side door ordering a new door. ; ordrng 1 13094747SQ (Lh door)

"Arrived on site to inspect cooktop flames orange. Upon further inspection, I tested all burners and found the tips would burn orange intermittently which is normal. I found a large amount of pipe dope sealer at the regulator and the connection coming out of the wall which is mixing with the gas inside the tubing and causing the intermittent orange tips. Contacted the builder and advised of my findings and advised the orange tips are normal. Builder provided email address for receipt. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site. Found u it in showroom mode,exited showroom mode ran diagnostics all test passed power cycled unit let unit sit powered off for 5 min powered unit on compressor and fans powered on."

"Arrived on site. Found water line frozen,defrosted line changed defrost setting to basic adjusted temperature in unit"

Arrived on site for refrigerator frosting up in fc left corner near door. Upon arrival confirmed issue and frost build up indicated a air gap between door and fc liner. Found brackets bowing and replaced them. Removed ice and found door sealing. Call complete

"Arrived on site to inspect range oven not heating. Upon further inspection, the customer advised the broil works fine, but the bake element does not ignite. I tested the bake burner and found it would ignite, but shortly after the flame would go out. I tested the broil and it is operating as designed. I removed the bottom panel and retested the bake burner and it continued to function incorrectly. I removed the burner and inspected and it is good. I removed the orifice to make sure its the correct size for natural gas and found the orifice engulfed in a grey grease. I cleaned the orifice and gas line and re-installed the orifice and retested and unit is operating as designed. Tested the cooktop burners and they are operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for F2E1 error, tested unit found code present, cycled power on unit and it went away, found no loose connection, was able to mimic error and cleared it by pressing cancel, console was replaced several times, called whirlpool to diagnose further, per tech line unit does not have a issue with console and no further repair recommended, was advised that customer needs to cover food with foil to minimize the amount of steam hits the console and keep console clean from any fingerprints SR#7737996192, at this time unit is running as designed, job complete"

Arrived on site to test unit for lights flickering on low setting. Test unit and unit test good. Lights look like flickering due to light getting 60v to control the voltage to low setting. When you go to high lights are normal. Job complete.

Arrived onsite for a range with the oven not turning on. On arrival the oven would light but the main issue is the burners were never converted to LP and the entire oven compartment and door glass is sooted up. I called claims and was instructed to tell the customer that we will drop of the conversion kit and they will need to get the builder to install it and clean the oven up. Ordering W11087486 bake/broil spud orifice kit and W11548768 open top burners spud orifice kit. Office to RS. Authorization Number W19KX80APL1.; ordrng 1 W11548768 (Spud orifice kit) and 1 W11087486 (Spud orifice kit)

"Arrived on site for dryer not working on auto dry. Only works no time dry. Found f2e1. Confirms buttons are good, ran test and confirmed heater is good. Airflow is good, ran test and found moisture sensor does work as lights turn off in test. Called tech line. Sr#7737991864. Confirmed findings. Says vent either to long or restricted. Advised it is per our tester. Recommends W11224254 Recommend customer use more dry setting when running auto cycle. If still having problems disconnect vent to remove that from equation. Since sensors check good I replaced control per tech sheet."

"Arrived on site test unit for not heating properly, tested unit found thermostat reading 85 at room temperature of 70, tested elements found they are both good, found F1E0 error stored in control, replaced control and thermostat and tested, unit is now running as designed, job complete"

Arrived onsite for a cooktop to replace the previous diagnosed parts. I found the flames at all the burners low. I tested the center burner and found it going out sometimes like the previous tech stated. Upon further inspection I found the regulator was never converted to LP. I converted the regulator and tested the cooktop. All the burners are working as designed now. Call complete.

"Arrived on site for noise complaint. Ran diagnostics thermistors passed,ran all fans no odd noise,compressor powered on no odd noise. Unable to recreate noise in diagnostic test."

Arrived onsite for dishwasher with broken ui. On inspection found the right corner of the ui was cracked. Installed new ui and tested the unit. The dishes is operating as designed and no leaks detected during service.

Arrest onsite for oven with error F2E1. The ui was beeping with the error message. Installed a new ui and the error is no longer. The unit is operating as designed.

Arrived on site replaced control and sensor . Ran diagnostics. All checked normal. Ran unit with wet rag on sensor . Unit is cycling properly . Job complete

Arrived on site to inspect single wall oven. I ran a bake cycle to 350 and found inconsistent readings from the temperature sensor. I tested the bake and broil elements and found them good. I removed and replaced the temperature sensor and tested. The unit now operates as designed.

"WED6150PW0 Arrived to inspect leaking. I found the unit had leaked since the prior service and I discussed use conditions with the customer. I found they had done a smaller load and spotted the leaking and ceased use. I discovered the the unit had the static shield setting activated and that setting utilizes the water spray system, regardless of load size and can be a source of leaking. I advised the customer of my findings and demonstrated the issue. I also advised that the machine will remember the last use conditions per cycle and advised to ensure the static setting is off. The customer understood the issue and will contact if there are further issues. No leaks observed during service."

"Arrived on site. Found evaporator incased in ice,powered unit off,defrosted evaporator replaced main control,heater and thermistor."

"Arrived on site for front left burner making noise, at times it does not stop clicking. Removed and replaced burner head. Cleaned and cleared orifice. Verified operation. Call complete."

"Arrived on site for not advancing through cycle. Upon arrival, ran diagnostics and got F8-E1 long fill. Ran manual test and all components do not operate except lid latch. Latch operates correctly. Cleared error code. Ran automatic test cycle and test passed. Unit fills, agitates,drains, and spins correctly. Ran a normal wash cycle. Unit senses,fills,and begins agitating correctly. Ran error codes agin now getting error codes F7-E7 motor unable to reach target rpm, F7-E1 basket speed fault, F7-E5 shifter fault. Ordering control and actuator. Office to reschedule ; ordrng 1 W11116592 (Control) and 1 W11481722 (Actuator)"

Arrived on site to test unit for left front burner not working. Testing and found open element and shorted switch. Replaced both parts test unit and unit test good job complete.

"Arrived on site for washer not staying balanced at start of cycle or during spin. Upon arrival confirmed failure. Found hub drive loose of gearcase and signs of oil under agitator. Found belt marks on cam as well. Found suspension rods also getting weaker. Rescheduled customer for 12-18-23 to complete repairs. Ordering W10528947 Hub, W11454734 gearcase, W11239857 belt, W10721967 cam and will need to return with suspension rods; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"

Arrived onsite for noise related to defrost concerns. Found unit operating as designed at time of service but some evidence of freezer door had not been closed all the way causing a defrost issue and ice in the fan space. Turned the mullion heaters on to %100 operation and entered a short defrost in diagnostics. Used Permagum to improve evap cover seal. Advised customer on findings. All checks good at time of service. ; used 1 212643 (Permagum) from stock

"Arrived on site to inspect dishwasher upper rack falling down and dispenser door not closing. Upon further inspection, I found the upper rack left adjuster wheel broken and the rack tilting to the left. I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. I found the dispenser door gasket hanging out at the top of the door. I removed and replaced the upper rack adjuster kit and the dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for unit canceling cycle when using convection on microwave. Turned convection on and it cancel the cycle around 320?. Will need to replace console office to reschedule ; ordrng 1 W11600637 (Console)

"Arrived on site for washer making a loud noise during spin cycle. Upon arrival customer stated theyd only heard sound once and hadnt been able to replicate it. Found no errors in diagnostics. Found no oil, belt, or cam damage. Found hub drive and in tact. Ran multiple tests but couldnt replicate sound. Informed customer to record sound if issue returns. Washer works as designed call complete."

Arrived on site to install previously ordered parts. Replaced right rear and center orifice. Unit is operating as designed. Job complete

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

Arrived on site to test unit for heat coming out of door when oven is on. Test unit and found heat coming from door vent. Vent is for glass to vent to not brake. Normal operation of the unit job complete.

Arrived on site for washer not latching and starting . Found lid strike broken off lid . Replaced strike . Ran diagnostics all checked normal . No water leaks detected at this time . Job complete

Arrived onsite for scraping from dent in side panel. Corrected dent. Unit is now operating without massive scraping sound.

Arrived on site to install previously diagnosed and ordered parts. I attempted to removed the rotor but found the rotor bolt would not loosen. The bolt broke. I was unable to remove the broken bolt from the output shaft. I removed and replaced the gearcase and installed the slider. I reassembled and found the teeth on the rotor damaged as well. The clicking noise is still present. I am ordering the rotor to resolve. No leaks observed during service. ; ordrng 1 W11260238 (Rotor)

"WRF767SDHZ04 Arrived for ice issues. I found the ice within the door storage compartment was congealed, showing obvious signs of freeze-thaw cycling and causing the issue. The low profile ice maker housing required adjustment and the ice bin door gasket was rotated as well. Operational test good, no leaks observed during service."

Arrived on site for unit meeting system repair. Upon arrival confirmed ice ball on right corner of evaporator. Replaced evaporator and dryer. whole vacuum and charged unit. Tested and unit is functioning properly. Notified customer to allow time for unit to cool. Job completed

"Arrived on site for unit leaking oil from underneath. Upon arrival inspected unit and confirmed failure. Oil has saturated all components throughout and parts are worn. Unit will need gear case, motor, capacitor,cam ,actuator, belt and shield . Will need to contact extended warranty plan for approval. Office reaching out for authorization.; O-emld tckt"

On arrival verified complaint of no water. Checked filter housing and had no water flowing through. Source is good flow. Then found reservoir is frozen due to bad seal on evap foam cover. Sealed with aluminum tape and ordering reservoir as it is dripping from connector. Also found diverter valve was seized up on inlet and would not release the line. Replaced diverter valve and housing. Ordering reservoir and rescheduled for 12/18; ordrng 1 W11204869 (Reservoir)

"Arrived on site to inspect dishwasher heating element with rust. Upon further inspection, I found some rust spots on the element and attempted to clean it, but the rust spots remained. I removed and replaced the element and tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site to inspect dryer not heating. I verified the issue and tested airflow. I found poor airflow. I inspected the heating element and found it good. I found the thermostat open. I removed and replaced the thermostat and tested. The unit now heats properly. I instructed the customer to get their vents cleaned before using the unit further. The unit now operates as designed.

"Arrived on site with parts order for door not closing and leaking. Replaced vent, toe panel, bottom panel, shield, vent and vent duct. Verified operation. No leaks. Call complete."

"Arrived on site. Checked freezer section!freezer temp 14? removed cover found partial to no frost pattern checked coils no signs of dye,removed compressor cover no signs of dye checked low side pressure reading -15 and 75-100. Pressurized system checked weld joints and connections no leaks. Called tech support with findings,information being sent to product review team."

Arrived on site for refrigerator making a loud noise from the fc. Upon arrival conf8rmed noise issue and found it com8ng from rc evap motor. Replaced motor and added sound pad to unit to less in vibration. Found noise no longer present. Call complete

Arrived on site for dryer taking to long to dry cloths. Upon arrival confirmed issue. Found element not grounded and at 9.7 ohms. Found all thermostats and fuses working and a stable power connection. Found venting of home clogged and wet and instructed customer on getting a dryer vent cleaning done.dryer works as designed call complete

Arrived on site for oven not working in normal setting. takes forever to get to temperature. Customer has to use convection for it to work. removed back panel. Confirmed all heating elements check good. Replaced sensor and main control. Verified operation. Bake element pulling 13 amps. Call complete.

Arrived on site to inspect unit for grinding or rubbing noise coming from unit at end of cycle. Upon closer inspection found holes are not punched all the way through the tub itself. Will need to order tub and return. Office to reschedule. ; ordrng 1 W11172199 (Basket assembly)

"Arrived on site to inspect top load washer. The customer informed me the unit makes noise while spinning. I found error code F9E2. I inspected the gearcase and found a lot of oil leaked from the gearcase. I removed and replaced the gearcase, slider and rotor. I reassembled and tested. The unit now operates as designed. No leaks observed during service."

Arrived on site to replace upper rusted rack. Replaced rack and transferred parts. Unit is functioning properly. Job complete

Arrived onsite for a SW that is leaking. Upon arrival I ran the unit and found that the leak was coming from the upper left corner of the door. Upon further inspection I found that the gasket in that corner was deform allowing water to get parts and run down the door and leak onto the floor. I replaced the gasket and tested the unit and found no leak after running and monitoring the unit for 15mins.

Arrived on site for dishwasher leaking . Unit is only leaking when door is fully opened and leaving a spot when vent is on door . No water between spot and dishwasher . No erro codes . No leaks detected when unit is running . Replaced vent and deflector . No other issues found . Job complete

"Arrived on site for leaking. Upon arrival inspected unit. Found signs of leak in front of unit below door. Test unit and there is no leak from hoses, drain pump, sump, or valve. Found front leveling feet are not set correctly and found top left gasket is warped. Set feet correctly and replaced gasket W11483553. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived on site for microwave not heating. Removed from over the range. Replaced thermostat. Verified operation. Call complete.

Arrived on site to complete sealed system repair. Vacuum the unit and charged but found that the unit was leaking from the weld joint on the evaporator. Soldered weld and re-vacuumed . Unit held. Charged unit per spec and tested. Unit was responding properly. Customer will monitor. If unit has problems recommend replacing evaporator. Job complete

"Arrived on site to inspect unit for not heating but tumbles and has power. Upon closer inspection found bad glow-igniter, plugged glow igniter in and it came on but stopped working shortly after. Ordering glow igniter and harness and will return, office to reschedule. ; ordrng 1 279311 (Glow igniter) and 1 W11523109 (Harness)"

Arrived on site to inspect cooktop. The center burner does not spark. I tested the ignitor and found a good reading. I tested the spark module and found a good reading. The switch harness is bad. I am ordering the switch harness to resolve. No gas leaks detected during service. ; ordrng 1 W11561436 (Switch harness)

"Arrived on site to inspect wall oven/microwave combo unit with the microwave not working. Upon further inspection, the customer advised the microwave stopped heating but the oven operates properly. I placed the unit in diagnostics and checked error codes and found F9E0, F2E0, F1E5. Cleared the codes and tested the microwave using my MW tester and found the unit not heating at all (F1E5-inverter failure). The error code F2E0 reports the control panel not connected, which in this case, Ive been able to place t(e unit in diagnostics; therefore, that tells me the panel is reading incorrectly and will need to be replaced. The unit is more than two years old so the F9E0-unit mis-wired error is pointing to the main control. I tested voltage to the unit and got 243V. Also found the cover plates inside the microwave were damaged and will be to be replaced. I advised the customer of my findings. Im ordering the control panel in black stainless, (2) cover plates, inverter, magnetron, main control and microwave control. Scheduled return service for 12/13/23.; ordrng 1 W10916778 (Control panel blk ss) and 2 W10915651 (Cover plate)s and 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site to test unit for ice tray overflowing and freezing in ice bin, tested unit found ice maker overflowing do to leaking water valve, will need to replace valve mount kit assembly and install pressure regulator, ordering parts office to reschedule ; ordrng 1 W11247640 (Mount kit) and 1 W10786952 (Pressure regulator) and 1 W10786952 (Pressure regulator) and 2 WPW10334458 (5/16-1/4 couplers)s and 1 WPW10238092 (1/4 tubing) and 1 8212547RP (Water line) and 1 W11619800 (5/16 tubing)"

"Arrived on site for dryer not heating. Upon arrival confirmed issue. Found thermal cutoff broken. Replaced cutoff kit and element and found dryer vent in home clogged and needing to be cleaned, instructed customer on getting a dryer vent cleaning, dryer now heats as designed call complete"

12201Arrived on site to inspect side by side refrigerator. The customer informed me sometimes the ice dispenser does not dispense ice. They said sometimes they hear no buzzing sound from the motor. I tested and could not find any failures due to the issue being intermittent. I removed and replaced the motor and coupling and tested. The unit is operating as designed. No leaks observed during service.

Arrived onsite for a dryer tripping the breaker as soon as its plugged into power. I separated the neutral and ground at the ground lug and attached the neutral to the terminal block. I tested the dryer and it works as designed. I called the Safety Team and spoke with Cody SR# 7737945674. Call complete.

"Arrived on site for dishwasher not working, customer says it shows f6e1. Found user interface unresponsive. Confirmed proper voltage to main control. Replaced user interface. Verified operation. Call complete."

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit test unit and unit test good job complete.

Arrived onsite and found unit operating with louder water patter intermittently with or without dishes for a few minutes at a time. Possibly the rotating wash tube feature. Unable to replicate while onsite. Advised customer on findings and called techline to document findings. Spoke with Rick SR# 7737961043 Notating the second year warranty from Costco only covers repairs for verified defects in materials and workmanship and may not cover the water patter noise concern apart from a functional failure. Thins could result in charging the customer directly for further service.

"Arrived on site for dryer not spinning, found belt had come off, removed drum, found motor was not properly secured in place so it was moving. Belt from kit to tight. Repaired motor. Replaced belt. Verified operation. Call complete. ; used 1 341241 (Belt) from stock"

"WSR57R18DM01 Arrived to inspect no cool. I found the compressor running and there was only minimal cooling, if any. I found the compressor would engage and run after only one short cycled restart and there was little heat on the high side. Office to order the compressor, evaporator, dye drier and service port. Please allow three hours for sealed system service. No water connections to unit. Tech GCO.; ordrng 1 W11125124 (Compressor Kit) and 1 W11507067 (Evaporator) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 3HourService (3 Hour, Built In) and 1 GCO (GCO)"

"Arrived on site for washer that would only fill, but wouldnt do anything else. Upon arrival found no errors in diagnostics. Tested unit and confirmed filling issue. Found pressure switch built into control failing and replaced control. Retested unit and found washer could fill and cycle through agitation and spin as designed call complete"

"Arrived on site to inspect unit for dragging or scrapping when unloading or loading unit. Upon closer inspection found cavity welds have separated in a few locations, as well as bowing out and expanding causing extra friction. Will need to order container assembly and return, office to reschedule. ; ordrng 1 WPW10451276 (Container assembly)"

Arrived on site for unit frosting freezer section. Upon arrival inspected unit. Found frost buildup in upper right corner. Inspected further and found gasket not making a good seal. Used heat gun to expand gasket and make a good seal. Unit is functioning properly. Job complete

Arrived on site for no ice. Ran diagnostics E2 error code icemaker motor lost position ordering a new icemaker ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater)

"Arrived on site for error code F8-E4. Unit not operating. Upon arrival, ran diagnostics and got error code F8-E4 overfill/ float switch open. Inspected drip pan and has water. Ran unit and there are no leaking components. Found front leveling feet are not set and unit is leaning forward. Set feet correctly and test unit. Unit is operating as des. No leaks present at this time. Job complete"

"Arrived on site for a range that does not heat the griddle properly. Inspected unit and work area. The customer advised the unit does heat but that it will get to about 150? and then completely shut off. I did confirm the customers complaint and went to replace the module. Found that the new module had a broken thermostat on it. Attempted to replace the old thermostat onto the new module and found that the thermostat was not sitting right. I tried to find any other entry point for the thermostat, but could not find any on the module. Reassembled everything and had the same results indicating an issue with the new module as well. Reordering the module and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11602621 (Module)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Gained access to the elements and checked all elements with the hot surface indicator. Found the left front element the only one causing the hot surface indicator light to turn on. Replaced the left front element and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for a range that is tripped the breaker when in use. Upon arrival I ran the unit in back and when it got up to 225? it tripped the breaker. I unplugged the broil element and found no change. After a while off testing the unit through a code for the oven sensor f3e0. I tested the sensor and found that its was showing open and the harness tested good I am ordering the sensor and returning with the harness and control. On 12/12/23; ordrng 1 WPW10181986 (SENSOR)

Arrived on site for washer not spinning or latching . Found one of the suspension rods had failed . Replaced all rods . Ran diagnostics and unit is not latching . Replaced latch . Ran calibration and test wash . All checked normal. No water leaks detected at time of service . Job complete

"Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to inspect dryer noises.Upon further inspection, I tested the dryer and found it was loud due to the vent tube not being connected at the back of the unit. Customer advised it came undone when they pulled it out before I arrived. I reattached the tube and retested and the unit is making normal noises. The unit is heating properly as well. I advised the customer that the unit is operating as designed. No lint observed during service, job completed."

Arrived on site for door flopping open . Found left hand spring had come off hinge . Replaced hinge assembly. Door is functioning properly now . No water leaks detected at time of service. Job complete

"Arrived on site to replace previously diagnosed LED lights per SP W11460554F - Special Project S191AQ, replaced and tested, unit is now running as designed, job complete"

"WRS315SDHZ08 Arrived to inspect no ice. I found the ice maker that had been recently replace, stalled in a partial harvest rotation, prior the tray flex. I verified line VAC at the harness connection and upon disconnecting the connector and then re-plugging it, the unit resumed operation and re-centered. I suspect the connector at the ice maker, or the harness within the refrigerator wall, to be the source of the issue. I adjusted the connection pins to rule out a bad connection at that point and the customer will contact us if there are further issues. No leaks observed during service."

Arrived on site for fzr light not working. Ran diagnostics and found door switch is not responding in fzr. Removed fzr shelves. Replaced light switch. Verified operation. Call complete.

"Arrived on site. Removed evaporator cover found uv dye in compressor compartment,repaired leak replaced drier,vacuumed system down recharged system powered unit on checked low side pressure good. Powered unit off let unit equalize no leaks."

Arrived onsite for a dryer not starting. I found the push to start switch contacts not closing when it was depressed. I replaced the switch and tested the dryer. The dryer is working as designed. Call complete.

"Arrived on site to inspect venthood lights not working. Upon further inspection, I found the lights hanging down from the hood (photo). I gained access to the lights by removing the light panel and found the lights not secured by their brackets (photos). I attached the brackets and secured the lights and reassembled the unit and tested. Unit is operating as designed. Job completed."

Arrived on site to replace sensor and sensor harness. Replaced both parts and cleared codes. Could not get unit to throw another error and is working properly. Unit working as designed. Repair completed.

"Arrived onsite for a dryer that is making a intermittent tumbling noise when in use. Upon arrival I found that the customers was not home, we made contact with the customer and found that the unit was replaced."

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the inlet valves and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site for refrigerator making noise. Found damper was noisy. Removed and replaced damper control. Verified operation. Call complete

Arrived on site to test unit for unit being a little louder. Test unit and found kickplate missing with insulation making unit a little noisier. Installed kickplate back on test unit and unit test good job complete.

"Arrived on site for not making ice. Upon arrival,inspected unit and found piece of ice at fill cup. Causing growth of ice to fill tube and eventually freezing fill tube. Cleared all ice with steamer. Ran a forced harvest and unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site for dishwasher flashing error code. Found debris in float switch . Cleaned switch clean . No other issues found . No water leaks detected. Job complete

"Arrived on site , found orifice holder damaged . Replaced both center front and right rear burner heads and caps . Center burner front is igniting properly . Will need to reorder orifice holder . Call to return . ; ordrng 1 W11337063 (Orifice holder)"

"Arrived on site for a refrigerator. That is not cooling again. Inspected unit and work area. Did confirm the customers complaint and found the unit low on refrigerant. Gained access to the evaporator and found no evidence of any die at the evaporator. Gained access underneath and found evidence of a leak at the pre-cooler. I want to head and replace the pre-cooler, dryer, and compressor and charge the unit up with 125 psi of nitrogen. Found pressures hold for 30 minutes and vacuum down the unit to -31 psi for another 15 minutes. Found pressures hold. Charge the unit up with 5.3 ounces of R134A. The unit began to cool and operate as designed. Advised the customer to call back if any other issues persist. Call complete."

Arrived on site to test unit for gas leak. Test unit and found no gas leak at regulator or unit. Found gas leak coming from wall connection to yellow flex line. Called safety and reported findings. 7737909835

Arrived onsite and found recurring f1e5 error. Inverter error. Installation is delicate and fine furnishings and has a pillar one side which will make 2 man necessary for access and repair. Office to reschedule. ; O-emld tckt

"Arrived on site to inspect unit for not preheating smaller oven. Upon closer inspection found spark igniter was not plugged in properly, also noticed bake had yellow tint to it and was never swapped from natural gas to propane. Swapped out correct orifice to propane tested unit, unit is running as intended job completed."

Arrived onsite for previously diagnosed parts. Installed the fc door and moved all the parts over to the new door. After the new fc door was installed the rc and the fc door were not even. I tried to adjust the door with no luck. I thought the floor was unlevel. I pulled the unit out to see if the doors would even out. They stayed the same. I open the rc door and noticed that the whole door was down 1/2in. There is a piece missing from the bottom of the rc door. ; ordrng 1 WPW10257203 (Door cam)

Arrived on-site for cooktop flames under size. On inspection found 99mm orifice on the big burners. Installed 130mm and was little to large. I then went to 125mm and it seems to be correct size. Builder is going to contact Ferguson plumbing and order 4 125mm orifices for the other burners. The builder or Ferguson will call to setup appointment.