Service History 58 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Maxwell, TX 78656

Matthew

Job Details: 12/19/2023

Arrived onsite for bottom flame spreader warped not allowing even heating. Burner flame is being directed to one side. Replaced bottom. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGS956ESS00

Near Austin, TX 78731

Paul

Job Details: 12/19/2023

Arrived onsite for a cooktop with an orifice that would not come out when trying to convert it to LP. I found the orifice in the right front burner stripped. I changed the orifice holder and installed the correct orifice in the holder for LP. The orifice the customer had was incorrect. I tested the cooktop and found it working as designed after I made the low flame adjustment. There were no gas leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Austin, TX 78741

Luis

Job Details: 12/19/2023

Arrived on site. Found doors not sealing correctly adjusted door checked door seal good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Manor, TX 78653

Miguel

Job Details: 12/19/2023

"Arrived on site for microwave light not working, verified good bulb. No phong coming from relay. replaced main control. Verified operation. Light working but microwave turns off. Door opening will turn it back off. The no response, found new control has a failed relay and causing failure. Put old board back so microwave would work. Reset for Thurs am. ; ordrng 1 W11552018 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78741

Leonardo

Job Details: 12/19/2023

Arrived on site to test unit and found no power or water to the unit. Builder said they had the water and electricity shut off to the whole building. Builder will call back to reschedule when building is ready. ; O-emld tckt

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Austin, TX 78704

Leonardo

Job Details: 12/19/2023

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78731

Luis

Job Details: 12/19/2023

"Arrived on site for damaged door. Found damaged fresh food door,replaced fresh food door and nameplate checked door seal good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Kyle, TX 78640

Wesley

Job Details: 12/19/2023

Arrived onsite and found unit operating with fae4 error. Determined lost position diverter. Harness is good. Ordering sump and motor to repair. ; ordrng 1 W11460945 (Sump and motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Kyle, TX 78640

Matthew

Job Details: 12/19/2023

Arrived onsite for unit making noise and dripping water. Inspected and found dispenser door closing very slow and evaporator fan /housing making noise. Ordering Dispenser chute and evaporator fan motor and padding (Permagum). Set to return the 27th.; ordrng 1 W11423787 (Ice door) and 1 WP2315549 (Evaporator fan motor) and 1 212643 (Sealer)

We serviced a

MAYTAG FREEZER

Model MZF34X18FW07

Near Georgetown, TX 78626

Sterling

Job Details: 12/19/2023

"On arrival, verified complaint of not cooling properly found the control board was unresponsive at times and would not respond to user interaction check temperature reading, found that it was at 5?F replaced control box and advise customer to watch temperature to make sure it cools down properly before putting in food that can spoil as well as use of a temp probe to verify proper temperature. Job complete operational test good."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Seguin, TX 78155

Andrew

Job Details: 12/19/2023

"Arrived on site to inspect unit for front burner having a crack in it. Found front right burner has a chip in it, confirmed customer closed on house 2 weeks prior. Will need to order glass for cooktop and return. Office to reschedule. ; ordrng 1 W11175876 (Glass cooktop)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Austin, TX 78744

Leonardo

Job Details: 12/18/2023

Arrived on site to test unit for unit not getting to temp. Calibrated oven and average temp is 361? job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Austin, TX 78733

Luis

Job Details: 12/18/2023

"Arrived on site. Replaced defective icemaker,power cycled unit ran harvest test passed icemaker filled with water"

We serviced a

WHIRLPOOL RANGE

Model KFGC558JBK05

Near Round Mountain, TX 78663

Kimo

Job Details: 12/18/2023

"Arrived onsite for a range that is not igniting in the oven. Upon inspection I found that the igniter wires where not connected, I corrected it and tested the unit and found unit operating as designed."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HBS01

Near Round Mountain, TX 78663

Kimo

Job Details: 12/18/2023

"Arrived onsite for a ice machine that is not making enough ice. Upon inspection I found that the slab of ice would get partially stuck on the Evap plate and the grid cutter causing most of the ice to just melt, this is due to the Evap plate having rough spots on it and will require the plat to be replaced to resolve the issue. I am ordering the Evap plate and 3hrs ss office will have to reschedule ; ordrng 1 WPW10218037 (EVAPORATOR)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS2

Near Horseshoe Bay, TX 78657

Kimo

Job Details: 12/18/2023

"Arrived onsite for a DW that is not drying the dishes properly. Upon arrival I ran the unit in diagnostic and found no codes stored the control sending power to the heater and thought tested the heater ohm testing the heater, found that it was good. Upon further inspection I found that the rinse aid was set too high which can cause drying issues, due to the rinse aid leaving behind to much suds at the end off the cycle and the unit has a hard time sensing the temp in the unit and will shut the heater off too early. I adjusted the rinse aid sound to level 1 as that is the point at which the unit seems to perform the best."

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Manor, TX 78653

Matthew

Job Details: 12/18/2023

Arrived on site for damage cooktop. Upon arrival inspected unit and found crack along left side of cooktop across burners. Replaced cooktop. Tested and unit is functioning properly. Job complete

We serviced a

JENN-AIR ICE MACHINE

Model JUIFX15HX01

Near Kingsland, TX 78639

Gerry C

Job Details: 12/18/2023

"JUIFX15HX01 Arrived to install part. I was able to modify the replacement hinge to have the spring operated retraction system and installed and tested. The issue was fully resolved and the door closed as designed, including with the extra weight of the decorative door. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Andice, TX 78628

Lou

Job Details: 12/18/2023

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the right RC door damaged. I removed and replaced the door and installed the nameplate. Leveled the unit and adjusted the right RC door. Unit is operating as designed, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Pflugerville, TX 78660

Blake

Job Details: 12/18/2023

"Arrived on site to inspect side by side refrigerator not making ice. I found the ice maker in the off position. I turned it on and watched it cycle and fill properly. I found the ice maker housing deformed again. I also found a ball of ice on the evaporator. I called techline and spoke with Adrian 7738045377. I sent photos to Adrian and documented. Adrian suspects the FC door is most likely leaking water causing the ball of ice on the evaporator as well as causing damage to the housing. I am ordering the FC door, and housing to resolve. Office to order parts, schedule service, and obtain authorization. No leaks observed during service. ; ordrng 1 W11212344 (Housing) and 1 LW11026425 (FC door) and 1 W10505306 (Evap cover)"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Leander, TX 78641

Maurice R

Job Details: 12/18/2023

Arrived onsite for gas leak. On inspection I never could find the leak. I took the back of the dryer off and sniffed all up inside the dryer off and then I turn it on for 10 minutes and sniffed again. The customer got his gas sniffer and was looking to. We both never found a leak. Customer is going to call if the smell comes back.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

Sterling

Job Details: 12/18/2023

On arrival verified complaint of not cooking hot enough. Ran bake cycle at 350 and found the following temps. 335 315 340 319 avg is 327 calibrated up 30 degrees and advised customer of calibration. Operational test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hutto, TX 78634

Blake

Job Details: 12/18/2023

"Arrived on site to inspect top load washer noise. I found the cam not fully engaging causing the gears to strip making a loud sound. I removed and replaced the belt, cam, and actuator and tested. The unit now operates as designed. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Copperas Cove, TX 76522

Tyler

Job Details: 12/18/2023

"Arrived on site for refrigerator not making ice and rc right side door gasket torn.upon arrival found ice maker cracked and leaking water. Rep,aced ice maker and tested. Found no leaks and ice maker working as designed. Found rc door gasket torn on right door, and rescheduled customer for 1227/24 to complete repairs. Ordering W10830274 gasket; ordrng 1 W10830274 (Gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Temple, TX 76501

Tyler

Job Details: 12/18/2023

"Arrived on site for washer showing f0e7 in diagnostics. Upon arrival confirmed issue and replaced control. Found unit working as designed with no leaks but found the agitator plate and barrel broken. Ordering W11614636 barrel, W11510461 washplate, W10752187 screw and rescheduled customer for 12/27/23 to complete repairs; ordrng 1 W11614636 (Barrel) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"

We serviced a

WHIRLPOOL OVEN

Model WEG515S0LS0

Near Austin, TX 78721

Joe Z

Job Details: 12/18/2023

"Arrived on site for incorrect temperatures. Upon arrival, ran diagnostics and there are no saved error codes. Preheated oven to 350. Unit ignited and began heating correctly. Used thermocouple to begin testing heat cycles. Averaged 3 cycles and get 353.5. Unit is operating as designed. Job complete"

We serviced a

ELECTROLUX MICROWAVE

Model EW30SO60QSC

Near Blanco, TX 78606

Andrew

Job Details: 12/18/2023

Arrived on site to test unit for loose door handle. Took door apart and played on counter top. Went to service van to get blue locktite. Came back in and glass just randomly shattered. Suspect loose screws ate into glass causing weak points. Needing outer door assembly 5304498430. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/18/2023

"Arrived on site for a washing machine that is unresponsive. Inspected unit and work area. The customer show me a few videos of what was happening where she was trying to make selections on her washer and the unit would not respond to her touch. Tested the unit several times and could not get the unit to do the same thing. I ran the unit for diagnostics and attempted to run cycles. Found issues with the advance button several times, indicating one of the touchpads may have been intermittently feeling. Went ahead and replaced the console and tested unit. The unit began to work and operate as designed. Call complete. Complete."

We serviced a

LG WASHER

Model 796.41473210

Near Austin, TX 78746

Wesley

Job Details: 12/18/2023

Arrived onsite and delivered magnetic stop. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Round Rock, TX 78664

Blake

Job Details: 12/18/2023

Arrived on site to inspect OTR microwave. The customer informed me the unit trips the GFCI when in use. They have swapped it out with a smaller wattage unit and its working properly now. I tested the unit on a different GFCI circuit at the office and found it running and heating properly. I instructed the customer the issue is with the electrical system. The customer wants a smaller wattage unit instead. Instructed them to contact the manufacturer. The unit is operating as designed at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/18/2023

Arrived on site to test unit for console not responding. Test unit and found found shorted console. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model KFDC558JSS00

Near Austin, TX 78757

Wesley

Job Details: 12/18/2023

Arrived onsite and found unit operating with noisy fan from bent fan cover. Corrected fan cover and advised customer on possible causes. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near Georgetown, TX 78626

Sterling

Job Details: 12/18/2023

On arrival verified complaint for RR burner going out. On visual inspection found pressure to RR at low is too low. Adjusted internal screw and set pressure correctly. Verified all other burners are correct as well. Job complete no gas leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model JMW3430LL00

Near Blanco, TX 78606

Andrew

Job Details: 12/18/2023

"Arrived on site to inspect unit for error code stating to call warranty combo. Upon arrival error code f6e0 present, and keys on unit were not responding when being pressed. Will need to order UI and return. Office to reschedule. ; ordrng 1 W11598175 (Ui)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Austin, TX 78732

Paul

Job Details: 12/18/2023

Arrived onsite for a dryer with paint coming off in the drum. I found the inner drum rusting and the paint peeling off. I replaced the drum and tested the dryer. All is working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model KOSC504ESS00

Near Austin, TX 78748

Leonardo

Job Details: 12/18/2023

Arrived on site to test unit for oven not heating. Test unit and found opened thermostat. Replaced thermostat test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WET4027HW2

Near Austin, TX 78724

Joe Z

Job Details: 12/18/2023

"Arrived onsite to install previously ordered parts. Replaced motor, blower wheel and belt. Test unit and is operating as designed. Job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Horseshoe Bay, TX 78657

Kimo

Job Details: 12/18/2023

"Arrived onsite for a ice machine that is not making ice. Upon arrival I ran the unit in diagnostic mode and tested the fill valve and found that little to no water came out of the fill tube, causing the Reservoir not to fill with water causing the recirculation pump not to pump water over the evaporator plate to then create ice then I tested the compressor and monitored the evaporator plate and found ice began to form upon it as I got it wet with water. Which is good. I removed the filter and tested the unit again and found that then unit filled up with water like normal. It was at this point I deal the ice machine is capable of making ice and the filter is clogged/defective As the customer had installed it just three months ago, the customer had a new filter in the home and installed it and I tested the unit once more and found that unit operating as designed I did suggest to the customer to monitor the unit. But the unit is operating as designed with no leaks at the time of service"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Austin, TX 78748

Luis

Job Details: 12/18/2023

"Arrived on site for door handle and door issues. Found loose set screw on door handle,removed handle,reinstalled set screw adjusted door reinstalled handle checked door operation good."

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Austin, TX 78730

Wesley

Job Details: 12/18/2023

Arrived onsite and found unit left front switch does not ignite. Determined the ignitor is fine but switch harness is bad. Ordering switch harness to repair.; schdld next appmnt for 12/28 THU !

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Wimberley, TX 78676

Andrew

Job Details: 12/18/2023

"Arrived on site to inspect unit for cycle not starting and control not responding. Upon closer inspection found wires to drain were severed at attachment point on the bottom. Reconnected wires to plug via spade connections. Tested unit, unit is running as intended. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Leander, TX 78641

Maurice R

Job Details: 12/18/2023

Arrived onsite for icemaker not working. On inspection the icemaker is making ice put cant dispense the ice. Gain access to the icemaker and tested the auger motor. Found 20 volt and when the paddle is pushed it jumps to 39 volts. The motor is getting power. Ordering an auger motor. Office to reschedule when parts arrive.; ordrng 1 W10822606 (Auger motor) and 1 W11574766 (Dispenser ui)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 12/18/2023

Arrived on site for washer needing previously diagnosed control and latch. Upon arrival reconfirmed issue and installed parts. Tested washer and found it working as designed with no leaks or abnormal noises. Call complete

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Pflugerville, TX 78660

Blake

Job Details: 12/18/2023

"Arrived on site to inspect top load washer noise. I found the cam pulley loose causing it to rub on the motor cover. I also found damage to the gearcase splines. I removed and replaced the gearcase, cam, actuator, and capacitor. I reassembled and tested. The unit now operates as designed. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Pflugerville, TX 78660

Blake

Job Details: 12/18/2023

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the console and tested. I ran a test cycle and found the unit now operates as designed. No leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Georgetown, TX 78633

Sterling

Job Details: 12/18/2023

On arrival verified complaint of unit leaking detergent into the unit and also not always dispensing. When cycle is complete there is blue droplets of detergent under the dispenser when unit is empty. As well as during some cycles it wont have signs of any detergent having been dispensed. Ordering load n go drawer. Replace drawer and housing on return. Rescheduled for ; ordrng 1 W11413340 (Load n go drawer)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Pflugerville, TX 78660

Blake

Job Details: 12/18/2023

Arrived on site to Install previously diagnosed and ordered parts. I removed and replaced the belt and tested. I can still hear a loud noise coming from the actuator. I removed and replaced the actuator and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Pflugerville, TX 78660

Blake

Job Details: 12/18/2023

Arrived on site to inspect front load washer running unbalanced. The customer informed me when large loads cycle the washer walks and moves. I ran the unit in diagnostics and found no error codes. I ran a test cycle and found the unit running properly. I found the drain hose boot kinked. This has possibly caused all the water not to drain making the basket and clothes too saturated causing the unit to run unbalanced. The customer stated sometimes the clothes are saturated after the cycle. I removed and replaced all shocks and am ordering the drain hose to resolve. No leaks observe during service. ; ordrng 1 W11281268 (Drain hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Cedar Park, TX 78613

Miguel

Job Details: 12/18/2023

"Arrived on site with new lights, gasket, and damper. Removed shelves. Replaced damper. Removed and replaced gasket. Replaced all light modules. Verified operation. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Manchaca, TX 78652

Luis

Job Details: 12/18/2023

Arrived on site for not dispensing ice. Removed ice container was able to rotate coupling and motor shaft diagnosed a defective container replaced container tested ice dispenser unit working

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AW02

Near Smithville, TX 78957

Matthew

Job Details: 12/18/2023

Arrived on site for front right burner not energizing. Upon arrival inspected unit and found burner reading. Oh well. Replace burner. Tested and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Austin, TX 78722

Joe Z

Job Details: 12/18/2023

Arrived on site for making noise during spin cycle. Upon arrival. Ran diagnostics and there are no saved error codes. Ran a agitate test and passed. Ran a spin test and can hear noise from underneath unit. Raised unit to inspect lower components. Found rotor bolt not secure and unthreaded 3/4 of the way out causing rotor to make noise during spin. Inspected rotor and is good. Secured bolt and used new thread lock. Test unit by spinning a load of wet towels. Unit is operating as designed. No leaks prewar this time. Job complete

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Kingsland, TX 78639

Gerry C

Job Details: 12/18/2023

"MHW6630HW3 Arrived to install previously diagnosed and ordered part. I removed the damaged drain tube assembly and installed the replacement. Testing within service test mode, I found the unit resumed all normal operations. No leaks observed during service."

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Leander, TX 78641

Maurice R

Job Details: 12/18/2023

Arrived onsite for fc lights out. On inspection found that the top left lights was the bad light. I installed 1 package of the lights to the light on. The lights are operating as designed and no water leaks detected during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KSRJ25CNST00

Near Georgetown, TX 78628

Lou

Job Details: 12/18/2023

"Arrived on site to inspect refrigerator not dispensing water or ice. Upon arrival, customer had resolved the issue and no service needed. Job completed"

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Georgetown, TX 78628

Lou

Job Details: 12/18/2023

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error codes F6E3 & F7E7. Cleared the codes and attempted to perform a calibration on the unit and it failed. I tilted the unit back and inspected the gearcase and its components and found the stator/motor not plugged in. Plugged the stator into the lower harness and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. Made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Georgetown, TX 78633

Sterling

Job Details: 12/18/2023

On arrival verified complaint of shaking. On first check found unit leveling leg all the way up causing the unit to rock on its legs. Releveled the unit and ran spin and drain with 1500 grams of testing weights balanced in the unit. Unit spun correctly with no shaking and no abnormal noise or vibration. Operational test good job complete. No leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB10

Near Hutto, TX 78634

Blake

Job Details: 12/18/2023

Arrived on site to inspect top mount refrigerator not cooling. I found the compressor running at .98 amps. I exposed the evaporator and found no frost pattern. I am ordering the Compresor and evaporator to resolve. Office to order parts and schedule service. No water connections to the unit. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 2HOURS (2HOURS) and 1 R600 (R600) and 1 NITROGEN (NITROGEN) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Belton, TX 76513

Tyler

Job Details: 12/18/2023

Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed issue. Found unit had a broken door switch causing issue. Ordering W11123941 switch and rescheduled customer for 12/27/23 to complete repairs. ; ordrng 1 W11123941 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Smithville, TX 78957

Matthew

Job Details: 12/18/2023

"Arrived onsite for unit freezing food in fresh food section and taking a couple days to freeze items in freezer section. Upon arrival inspected unit. Found frost pattern only on upper 2 coils. Compressor is running at .8amps. Found unit low on refrigerant. Found no signs of leaking, nothing visible. Evacuated system and pulled vacuum. Recharged per spec. Tested and unit us running properly. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78704

Luis

Job Details: 12/18/2023

"Arrived on site. Found icemaker turned off,turned on icemaker ran diagnostics icemaker passed harvest and filled with water"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Bastrop, TX 78602

Joe Z

Job Details: 12/18/2023

"F7-E7 motor unable to reach target rpm, F7-E6 motor circuit open, F7-E1 tachometer missing or wrong signal , F0-E3 overload. Raised unit to inspect lower components. Found actuator shifter arm is broken and needs to be replaced. Also found that the actuator caused the cam to be positioned incorrectly and caused cam to fail. Need to replace cam and actuator. Replaced cam and actuator. Test actuator on components test and both agitation and spin operate correctly. Cleared error codes.Ran a quick cycle. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, TX 78722

Joe Z

Job Details: 12/18/2023

"Arrived on site for unit not operating. Upon arrival, inspected unit and found standing water at base of tub. Ran a drain cycle. Drain pump energized but there is no water flow to disposal. Found knock out plug still attached to newly installed disposal. Removed knock out plug and unit now drains correctly. Ran a normal cycle and unit is operating as designed. No leaks present. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Georgetown, TX 78633

Sterling

Job Details: 12/18/2023

On arrival verified complaint of not dispensing water. Replaced reservoir and water now flows. Job complete operational test good. No leaks detected.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, TX 78737

Leonardo

Job Details: 12/18/2023

Arrived on site to test unit for unit tripping breaker. Test unit and disconnected dishwasher from wall and turned breaker back on and breaker turned on. Checked junction and all wires no short found. Plugged unit back in test unit and unit working as designed at this time job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Johnson City, TX 78636

Andrew

Job Details: 12/18/2023

"Arrived on site to inspect unit for not producing ice and making a weird grinding noise. Upon closer inspection found service pointer W11623132 mentioned a bad pump caused low ice production as well as grinding noise customer mentioned. Removed bad pumped, replaced with good pump, tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Georgetown, TX 78628

Sterling

Job Details: 12/18/2023

On arrival verified complaint of not completing cycle. Customer states on normality wont continue past sense fill it would run some water then it would drain and shut off and on other cycles. Checked for error codes and found none. Customer stated they had been in the diag menu so may have accidentally cleared codes. Ran manual test and found cold valve only opened as a trickle. Checked all other components and all other operations tested correctly. Replaced valve and rechecked flow in diag and valve opened correctly. Ran calibration and then normal cycle. Unit operated correctly on further testing. Job complete. No leaks detected during service. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model ATW4675YQ1

Near Wimberley, TX 78676

Andrew

Job Details: 12/18/2023

"Arrived on site to inspect unit for not draining. Upon closer inspection found drain to unit is siezed. Also found gearcase to be leaking oil, and agitator teeth are smoothed out to where unit is not grabbing or agitating as designed. Replaced drain so customer can have working unit while we order and wait for gearcase and agitator. Office to reschedule. ; ordrng 1 WP63235 (Agitator) and 1 W11454741 (Gearcase) and 1 W10780048 (Suspension) and 1 WP21366 (Nut spaner) and 1 WP389140 (Washer nut) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Austin, TX 78758

Wesley

Job Details: 12/18/2023

Arrived onsite for f0e5 and f0e7 errors. Specific complaint matching description of clothes in clean washer cycle error. Cleared codes and advised customer on design and specifications. Verified leveling and balance. Ran diagnostics cycle and all systems pass inspection. Advised customer on findings and solutions. Advised best maintenance practices.

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Austin, TX 78758

Wesley

Job Details: 12/18/2023

Arrived onsite and found unit operating with inconsistent dryer sensor operation depending on the load. Replaced the dryer moisture sensor. Advised on findings and repair. Customer uses dryer sheets. Advised customer on cleaning sensor bars and using time dry for improved consistency. Dryer vent is clean. All checks good. No error codes.

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Austin, TX 78704

Wesley

Job Details: 12/18/2023

Sr#7737999554 arrived onsite for stuck burner switch failure. Advised safety and was provided a P and L to repair. Replaced switch and tested. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Copperas Cove, TX 76522

Tyler

Job Details: 12/18/2023

Arrived on site for range with broken knob. Upon arrival confirmed issue and installed part. Found unit working as designed call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Round Mountain, TX 78663

Kimo

Job Details: 12/18/2023

"Arrived onsite for a DW that will at times not drain. Upon arrival I put the unit in diagnostic mode and found no codes and the unit operating as designed, I checked the drain hose and found that it was good I did notice that the unit had excess suds at the end of my test I cleared up the Suds and replaced the control as it seem to be a intermittent issue and having the customers monitor the unit I also advised the customer on detergent use."

We serviced a

WHIRLPOOL RANGE

Model KFDC506JSS01

Near Georgetown, TX 78628

Lou

Job Details: 12/18/2023

"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I tested the cooktop burners and found the front right takes too long to ignite. Also found the front left takes too long as well. When I went to adjust the front right burner head, I found the screws on the bottom of the head were stripped and the two pieces of the head were loose. I replaced the burner head and retested and it is operating as designed. I adjusted the burner head on the front left burner and retested and it is operating as designed. Retested all burners and the unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

KENMORE REFRIGERATOR

Model 106.51783410

Near Lakeway, TX 78734

Paul

Job Details: 12/18/2023

Arrived onsite for a refrigerator that water ran into the ice bucket and froze up but now its not making ice again. I found three harvest cycles of ice jammed up in the top of the icemaker. I explained to the customer this was what caused the water to miss the mold and run into the bucket. I removed all the ice and ran a harvest cycle. The icemaker went thru the harvest correctly and returned to the home position. The icemaker is working as designed and the freezer is at temp. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Leander, TX 78645

Miguel

Job Details: 12/18/2023

Arrived on site with LEDs. Ovules and supply board. Removed and replaced all light modules. Lights now working properly. No supply board needed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bastrop, TX 78602

Matthew

Job Details: 12/18/2023

Arrived onsite for unit making noise during spin. Isolated noise to leaking gear case. Can hear grinding when spinning by hand. Also found cam and actuator need replacement. Need AUTHO. Office to reschedule

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/18/2023

"MRT711SMFZ02 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed compressor, service port and dye drier. I vacuumed the system and then charged with the MFG prescribed refrigerant charge. The unit operated as designed and the noise issue was resolved. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Waco, TX 76704

Jonathan M

Job Details: 12/18/2023

Arrived on site for a washing machine that is flashing the lid lock and is not completing cycles. Inspected unit and work area. Around the unit throughout diagnostics and found an F0 E2 (over suds) error code. Attempted to run the unit through an auto test and found that the machine was registering water being inside of the drum consistently even without water present. The unit would not transition into filling or doing anything else. I removed the pressure hose off the pressure switch and found no difference. Power-cycled the unit and still had the same result. I replaced the control and test of the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Round Mountain, TX 78663

Kimo

Job Details: 12/18/2023

"Arrived onsite for a cooktop that is having issues lighting. Upon arrival I inspected the orifices and found that they were too small, I replaced them and tested the unit and found the unit operating as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Paige, TX 78659

Joe Z

Job Details: 12/18/2023

Arrived on site with second man MZ. Maneuvered unit from cabinet. Gained access to bottom of unit. Replaced control. Test unit by running a quick cycle. Unit filled and began washing correctly. Unit drains correctly. Unit is operas designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Austin, TX 78732

Paul

Job Details: 12/18/2023

Arrived onsite for a cooktop with the center burner still making a puffing noise. I found the burner doing the same thing when the low flame is turned up a little higher and sometimes when it is on low. I changed the burner head and tested getting the same result. The burned head has two gas slots in it for gas to come out and make a flame in the center of the slotted opening when the flame is turned up and when on low a small amount of gas is coming out and lighting from the burner flame causing the puff noise because it is not enough gas to stay lit when turned down. I called techline and spoke with Bruce SR# 7738046828. Bruce advice trying to change the orifice holder and burner caps incase there is warpage causing the issue. Ordering WPW10639175 orifice holder and W10811958 burner cap. RS for Wed 12/27.; ordrng 1 WPW10639175 (Orifice holder) and 1 W10811958 (Burner cap)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/18/2023

Arrived on site to replace damaged console. Opened new part and part is damaged. Will need to re order and reschedule ; ordrng 1 W11197501 (Console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

Maurice R

Job Details: 12/18/2023

"Arrived onsite with refrigerator not dispensing water. On inspection the filter check out good, The filter head tested out good. Pulled the dual valve and the valve installed 11/9/23 was bad. Replaced the valve under AE warranty. The water pressure was only half of what it should have been. Pulled the unit out tested the inlet valve in it was good. Why I turn the water back on I noticed the supply line was folded in half. Fixed the issue and the water pressure was better after that. The unit is operating as designed and no water leaks detected during system."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Georgetown, TX 78626

Sterling

Job Details: 12/18/2023

On arrival verified complaint of not igniting correctly. Found right front and right rear burners not igniting. Found the spark module not sending voltage to igniter. Replaced spark module and unit now ignities correctly. All burners have blue flames and proper pressure. Job complete. operational test good. No leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near Leander, TX 78641

Miguel

Job Details: 12/18/2023

"Arrived on site for oven not working, found all lights off. Found breaker tripped. Reset and found f6e0. Verified continuity between wires. Have 252v and 126v at control. Testing bake element pulls 12 amps. Broils = 16 amps, convection pulls 10 amps. Confirmed speak coming from relay on board. Will need new control. Reset for wed ; ordrng 1 W11261165 (Appliance manager)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV01

Near Georgetown, TX 78628

Lou

Job Details: 12/18/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temp,sin the FC =-2 degrees and RC=33 degrees. I disassembled the FC section and tested the ice maker and it began to operate but when the motor wheel reached approximately 7 oclock the wheel began to move back and forth. Once it began to move forward again it began to move back and forth at approximately 1 oclock and then it completed a cycle. Due to this glitch, I removed and replaced the ice maker and tested and it is operating as designed. I cycled power to the unit o reset the controls. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/18/2023

"WFC150M0JW3 Arrived to inspect heating issue. The customer advised the issue was with the cooktop burners shutting off and not heating. The unit is equipped with the new style safety burners and I advised this is the new way of the exposed element cooktops operation. I verified electrical supply connections and then tested, seeing the cycling affect created but the new type of burner. I advised the customer the unit is operating as intended by the manufacturer."

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Austin, TX 78704

Wesley

Job Details: 12/18/2023

Arrived onsite for standing gas leak and determined unit leaking from damaged tubing on the range side of the regulator. Left front burner slow to ignite. Ordering unit tubing to repair. Advised on potential long waits for psp items. ; ordrng 1 W11344539 (Left frnt burner head) and 1 W11355244 (Tubing) and 1 W11355919 (Tubing) and 1 W11356251 (Tubing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Moody, TX 76557

Jonathan M

Job Details: 12/18/2023

Arrived on site for a refrigerator that has loose gaskets. Inspected unit and work area. Found both refrigerator door gaskets tearing on the inside causing the doors not to be able to close properly. Replaced both refrigerator gaskets and used gun to mold the gaskets to the doors and cabinet. Tested the unit and the unit is working and operating as designed. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/18/2023

Arrived on site to test unit for microwave not cooking popcorn when selecting popcorn option. Found popcorn bags direction saying tumor to use popcorn option. Microwave heating water correctly no problem found job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Killeen, TX 76549

Tyler

Job Details: 12/18/2023

Arrived on site for dryer not heating fully during cycles. Upon arrival confirmed issue. Found with test kit that the venting of home was clogged near the roof side of exhaust. Found dryer operating within manufacturing specs. Instructed customer on getting a dryer vent cleaning done. Dryer works as designed call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78753

Matthew

Job Details: 12/18/2023

Arrived onsite for unit not functioning properly. Upon arrival inspected unit. Found failed motor. Replaced sump and motor assembly. Tested and unit is functioning properly. No leaks present at this time job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Kingsland, TX 78639

Gerry C

Job Details: 12/18/2023

"WRS571CIHZ04 Arrived to inspect dispensing issue. I found the issue was not with paddle operation, but with water flow and it was just a trickle. A slight movement of the machine forward and the issue was resolved. I advised the customer of my findings. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Wimberley, TX 78676

Andrew

Job Details: 12/18/2023

"Arrived on site to inspect unit for continually filling and draining during a wash cycle. Upon closer inspection found water line had debris on hot after side causing unit to continuously fill. Also found control not responding when putting unit into diagnostics and replaced control as a precautionary. Replaced clogged water valve, tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Waco, TX 76710

Jonathan M

Job Details: 12/18/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the divider, spacer, impeller, and dispenser motor tested the unit and the unit began to dispense ice as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Austin, TX 78741

Luis

Job Details: 12/18/2023

"Arrived on site. Found defective slides for freezer door,replaced both slides tested door operation unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204KSB00

Near Horseshoe Bay, TX 78657

Kimo

Job Details: 12/18/2023

Arrived onsite to install properly diagnosed and ordered part. Upon arrival I installed the new grill and tested the unit and found unit operating as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78717

Maurice R

Job Details: 12/13/2023

Arrived onsite for previously diagnosed parts. Installed the pump and panel. When I took the plastic off the panel found a scratch on the panel ordering a new panel. Installed the drain pump and the the loud noise was gone but there was an another noise. During the diagnostic mode I found that the recycling pump was not spraying very hard. I installed a new recirculating pump into the unit. The unit is now operating as designed and no water leaks detected during service.; ordrng 1 W11416371 (Panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78738

Leonardo

Job Details: 12/13/2023

Arrived in site to test unit for unit giving F1E1 error. Faulty relay on ACU. Replaced control board and ui test unit and unit test good job complete.