Service History 54 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near Austin, TX 78724

Joe Z

Job Details: 12/27/2023

"Arrived on site for broken vent. Upon arrival, inspected unit and found lower oven vent has failed. Unit is passed 30 days cosmetic warranty and cannot be repaired at this time. Customer will call whirlpool to try and get concession. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Canyon Lake, TX 78133

Luis

Job Details: 12/27/2023

Arrived on site for no ice. Ran diagnostics E2 error ran harvest test failed diagnosed unit will need a new icemaker ordering a new icemaker and fill tube heater. Also ordering led ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Heater) and 1 W11683244 (Led kit)

We serviced a

UNKNOWN DISPOSAL

Model 5XP

Near Georgetown, TX 78633

Sterling

Job Details: 12/27/2023

"On arrival verified complaint of leaking disposal. Replaced disposal with a new 3/4 hp. Sealed it up and checked for leaks with full tub of water. No leaks detected during service, knocked out dishwasher plug. Job complete operational test good."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Georgetown, TX 78628

Sterling

Job Details: 12/27/2023

On arrival verified customer complaint of high flames on medium. Currently all flames are set at proper height on medium. Photos saved showing each burner. Flame color is good and pressure is good. Advised customer unit is currently operating correctly. Operational test good. Job complete. No gas leaks detected at this time.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Austin, TX 78744

Joe Z

Job Details: 12/27/2023

"Arrived on site for clothes remaining too wet after cycle is complete. Upon arrival, inspected unit and found powered detergent clumped in dispenser. Cleared all detergent. Ran diagnostics and there are no saved error codes. Ran a quick cycle without laundry and unit completed correctly. Ran a cycle with laundry and cycle complete correctly. Clothes spun out correctly. Recommend using less detergent and smaller wash loads. Explained how certain large items and loads can effect unit performance. Unit is operating as designed. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Copperas Cove, TX 76522

Tyler

Job Details: 12/27/2023

Arrived on site for refrigerator needing previously diagnosed door gasket. Upon arrival installed part. Found right rc door sealing as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Temple, TX 76501

Tyler

Job Details: 12/27/2023

"Arrived on site for washer needing previously diagnosed washplate, screw, and barrel. Upon arrival reconfirmed issue and installed parts. Found washer working as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, TX 78634

Lou

Job Details: 12/27/2023

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit is leaking water from the middle of the door at the bottom of the door. I placed the unit in diagnostics showing no error codes and tested. While testing, I found a large amount of suds in the tub (photo). I removed the outer door panel to observe the reservoir and found the suds pushing the water over the reservoir (photo). I advanced through testing and found the dispenser, drain pump,and element all are operating as designed. I made recommendation for use and care, as well as, detergent and rinse aid use (water softener system). I made recommendations for cleaning as well. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Waco, TX 76712

Jonathan M

Job Details: 12/27/2023

Arrived on site for air dryer. That is not heating. Inspected unit and work area. I did confirm the customers complaint and found proper voltage and polarity at the terminal block. Checked all heating components and found the element open. I replaced heating element and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Austin, TX 78701

Matthew

Job Details: 12/27/2023

Arrived onsite for unit still building ice inside freezer section. Found door bowed and no allowing consistent seal. Molded seal as best as I could however until will need door. Ordering freezer door to include gasket and silicone. Office to reschedule ; ordrng 1 LW10852088 (Freezer door) and 1 W11178521 (Name plate) and 1 Silicon (Clear)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/27/2023

WED5100HW3 Arrived for intermittent loss of control. The customer advised the unit had failed to respond to inputs several times and only cycling the power to the unit off and back on would resolve. I removed and replaced the main and UI controls and tested. The unit operated as designed and no further issue were identified.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Georgetown, TX 78633

Sterling

Job Details: 12/27/2023

On arrival verified complaint of dim leds and Fc led out. Found LEDs out and fits SP w11460554. Replaced the ice maker lights and top panel lights. The. ReplCed the FC light and found the black wire has disconnected from the molex inside the liner. spoke to Drew at TL 7738105013. Unit is NR and documented. Customer to speak with customer service job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78758

Paul

Job Details: 12/27/2023

Arrived onsite for a refrigerator with the FC gasket not sealing well. I found both door gaskets sealing properly. I found no ice or moisture build up on the liner. I explained to the customer that it feels like the RC door is harder to open because it is a larger gasket than the FC door gasket but they are both sealing properly. Call complete.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Liberty Hill, TX 78642

Miguel

Job Details: 12/27/2023

Arrived on site with new washplate. Removed and replaced washplate. Verified operation. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Georgetown, TX 78628

Maurice R

Job Details: 12/27/2023

Arrived on site for dryer making a clicking noise. On inspection the dryer was making a tapping noise. Gained access to the motor and when spinning the tub you can hear the noise. I installed the repair kit and the noise got quieter but is still there. The motor did not make it on to the truck so reordering the motor and returning the blower. ; ordrng 1 W11364931 (Motor)

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5236BDS2

Near Leander, TX 78641

Miguel

Job Details: 12/27/2023

Arrived on site with new socket removed front panel. Replaced right side light socket. Verified operation. Call complete.

We serviced a

JENN-AIR OVEN

Model JJW3830DP02

Near Smithville, TX 78957

Joe Z

Job Details: 12/27/2023

"Arrived on site for unit not operating with error code. Upon arrival, inspected unit and got error code F2-E1 stuck key. Power cycled unit and there was no change. Need to replace control panel. Replaced control panel under 60 month warranty. Test unit by preheating both ovens to 350. Both ovens preheat correctly. Unit is operas designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ

Near Lago Vista, TX 78645

Maurice R

Job Details: 12/27/2023

"Arrived onsite for refrigerator not cooling. On inspection the rc was 45? set at 35? the fc was 13? set at 0?. Customer said that there was frost on the back fc evap cover. She pulled the power and defrosted the unit for 24hrs. I gain access to the fc evap and checked the heater and it was on and hot. Checked the thermistor and it 6.3k 43? shoot pipe the thermistor was on in it was 45?, thermistor was good. I then noticed that the fan had not been on the whole time I was checking the components out. The fan finally came on after 30 mins. I then checked the condenser and it was 100% clogged, clean it out and told customer that the condenser being clogged can cause the issue she is having. She is going to give it a few days to see if is working correctly. No water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hutto, TX 78634

Lou

Job Details: 12/27/2023

"Arrived on site to inspect washer noises. Upon further inspection, I found a large hole in the wall to the left of the unit (photo). Customer advised the unit got off balance and caused the hole. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tilted the unit back and inspected underneath and found no issues. I found service pointer W11684122 and inspected the basket to make sure the holes were punched through and found most of the holes had not been punched through (photos). I pushed down on the tub assembly and it came right back up but had a slight pull to the front right. I advised the customer of my findings and per the service pointer, I am ordering the basket and office to schedule return service. Returning tech to replace the basket AND suspension rods. I made recommendations for use and care, as well as, detergent and softener use due to having a water softener system. No leaks observed during service.; ordrng 1 W11172199 (Basket)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Austin, TX 78746

Scott

Job Details: 12/27/2023

Arrived on site for fridge not making ice . Ran harvest . IM would harvest and call for water . Not water dispensing . Removed supply line and found line dry . Water is either shut off of hose is kinked . Requesting 2nd man to remove fridge from cabniet due to floor transition. Call to set return ; ordrng 1 2ndman and 1 Autho

We serviced a

WHIRLPOOL COOKTOP

Model KCGS356ESS00

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/27/2023

Arrived on site to test unit for all burner flames to high when on low setting. Adjusted all flames test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78727

Paul

Job Details: 12/27/2023

Arrived onsite for a dishwasher leaking water from a hose. I found both drain hoses damaged and leaking. I replaced both hoses. I ran the diagnostics cycle and there were no more water leaks present at the time of service. The machine completed the cycle and works as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Buda, TX 78610

Andrew

Job Details: 12/27/2023

Arrived on site to inspect unit for not producing ice. Upon closer inspection found unit was not receiving water to unit. Removed water li error back of unit to confirm blockage was not within the unit itself. Advised customer to have plumbing looked at. Job complete.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Briarcliff, TX 78669

Matthew

Job Details: 12/27/2023

Arrived onsite to replace faulty spark/DSI board. Replaced and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/27/2023

Arrived on site for a refrigerator that has a broken housing. Inspected unit and work area. I did confirm the customers complaint and found that the door was broken. Went ahead and replace the filter housing and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Georgetown, TX 78633

Sterling

Job Details: 12/27/2023

On arrival verified complaint of leaking dispenser. Replaced drawer and housing per previous diag. Ran test mode and all components activated correctly. Job complete no leaks detected during cycle.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near Spicewood, TX 78669

Matthew

Job Details: 12/27/2023

"Arrived on site for unit, making a squealing noise and not making ice. Upon arrival inspected unit. Found no water entering unit. Inspected and found supply turned off. The sound the customer was experiencing. May have been from a pump running dry. Tested with open water supply and found unit functioning and building ice on evaporator. Customer will monitor ice production. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/27/2023

"Arrived on site for a refrigerator that is building up moisture on the freezer gasket. Inspected unit and work area. I did not find any gasket leaks from the refrigerator or freezer doors. Found the center million at 52.2?F. I unplugged the condenser fan and found The center Moen starting to heat up, indicating a good system. I called Whirlpool Techline and spoke to Adrian SR# He advised that it was a known issue and the fix was to install two small foam gaskets around the upper gasket on the freezer door. He gave me he part number for the said parts and advised that if that didnt work, we would have to replace the door. Ordering the gaskets and reschedule the customer to 1/1.; ordrng 2 W11159728 (Gaskets)s"

We serviced a

JENN-AIR MICROWAVE

Model JMC2427DS01

Near Austin, TX 78737

Leonardo

Job Details: 12/27/2023

Arrived on site to test unit for F2E1 error. Found shorted keypad. Replaced console test unit and unit test good job complete.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near New Berlin, TX 78155

Andrey

Job Details: 12/27/2023

"Arrived on site to test unit for a knocking noise, tested unit could not mimic the sound, disassembled unit, inspected belt, rollers, and idler, could not find any issues, secured multiple wires that could potentially be the knocking noise the customer described, advised customer to monitor and take a video if the noise comes back, unit running as designed, job complete."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Belton, TX 76513

Tyler

Job Details: 12/27/2023

"Arrived on site for washer making a grind8ng noise during any sense or spin sitting. Upon arrival confirmed issue and sound and traced failure to cam loose on gearcase shaft. Found belt markings on cam. Found actuator stuck between agitation and spin. Replaced cam, belt, and actuator. Tested u it and found no leaks and noise no longer present. Call complete"

We serviced a

KITCHENAID VENTHOOD

Model KWCU360JSS1

Near Austin, TX 78717

Paul

Job Details: 12/27/2023

Arrived onsite for a hood with the lights not working again. I found the mini fuse blown again. I found the bulb sockets good. The fuse holder is bad and not keeping the fuse tight and I suspect this is the only issue. The fuse holder and fuse is not listed in the parts breakdown. Ordering parts research for the fuse and fuse holder. Attached photos in the call. Office to RS.; ordrng 1 Partsresearch (Mini fuse) and 1 Partsresearch (Mini fuse holder)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Canyon Lake, TX 78133

Luis

Job Details: 12/27/2023

"Arrived on site,powered unit on diagnosed a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Manor, TX 78653

Blake

Job Details: 12/27/2023

Arrived on site to inspect top load washer. The customer informed me the basket spins unbalanced and bangs around loudly. I found the unit not leveled properly. I leveled the unit and centered the basket. I found error code F0E7 I cleared the code for testing. I tested the suspension and found it good. I inspected the gearcase and found it good. I ran a test cycle and found the basket spinning smoothly but could hear a noise from the cam while ramping up spin speed. I am ordering the cam to resolve. No leaks observed during service. ; ordrng 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 WPW10006384 (Belt) and 1 W11449840 (Gearcase)

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Austin, TX 78754

Blake

Job Details: 12/27/2023

Arrived on site to inspect gas range oven not heating. I found no spark from either ignitor. I found no voltage to the ignitor. I removed and replaced the DSI board and tested. The unit now operates as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Andice, TX 78628

Miguel

Job Details: 12/27/2023

Arrived on site for oven showing f8e0 intermittently. Found f8e0 and f6e4 stored in system. Removed from wall. Accessed control and verified good harness and connections. Cleared codes and tested and unit is operating at this time. Replaced blower motor and main control as precaution. Verified operation. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Uhland, TX 78640

Andrew

Job Details: 12/27/2023

"Arrived on site to inspect unit for oven not working, but the cooktop is functional. Upon closer inspection error code f2e1, for shorted key. Customer stated problem fixed itself and is currently working. Advised customer to keep an eye on the issue, if issue comes back recommend coming back with control part number W11620481. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Manor, TX 78653

Joe Z

Job Details: 12/26/2023

Arrived on site to install previously ordered parts. Installed kick plate and both retainers. Job complete

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Austin, TX 78705

Matthew

Job Details: 12/26/2023

Arrived on site for valve malfunctioning. Upon arrival inspected unit. Found valve failed. Replace valve. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Hutto, TX 78634

Kimo

Job Details: 12/26/2023

Arrived onsite for a refrigerator that is having issues dispensing ice. Upon arrival I tested the door switches several times and found that they were good. I checked the door harness and found it good as well I tested the dispenser and for that it didnt work. Its it one last time before leaving I found that it did work this time. Due to the seemingly intermittent nature I am ordering the console and the control. and reschedule for 01/0523; ordrng 1 W11518204 (CNTRL-ELEC/Ui) and 1 W11196400 (CNTRL-ELEC)

We serviced a

JENN-AIR OVEN

Model JJW2430WP

Near Round Rock, TX 78665

Kimo

Job Details: 12/26/2023

Arrived onsite for a wall oven that is taking too long to bake dishes and is not maintaining temps. Upon arrival I checked for voltage at the power cord and found good voltage there. The I tested both heating elements and found that both were good. I tested the temp sensor and found that it tested within spec. Upon further inspection I found that the connector on the main control was not fully seated I corrected this and and tested the unit several time and found that the unit operated as designed each time.

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS1

Near Round Rock, TX 78665

Kimo

Job Details: 12/26/2023

Arrived onsite for a DW where the door falls down when opened. Upon arrival I inspected the unit and found that the spring on the right side hinge had came off allowing the door to fall. I corrected this and tested the unit and found unit operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Del Valle, TX 78617

Matthew

Job Details: 12/26/2023

Arrived onsite to replace faulty electronics and led modules pet s code S191AQ. Replaced all controls and all led modules. Tested and unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waco, TX 76705

Jonathan M

Job Details: 12/26/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the belt, motor, and sputch assembly. Tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78724

Joe Z

Job Details: 12/26/2023

"Arrived on site to install previously ordered parts. Upon arrival, unit is not completing cycles correctly. Had to reset control. Ran diagnostics and there are no saved error codes. Test unit and found clicking noise coming from inside basket area. When removing agitator found mounting bolt is not secure. Removed wash plate and found debris scraping between wash plate and basket. Removed debris and test unit. Unit is no longer making clicking sound. During test found issue when spinning. Found service pointer for basket. Inspected basket and indeed confirm that the basket is defective.. I do not recommend using unit at this time due to further damage to unit, floor , and surrounding walls. Left unit unplugged with not to not use. Ordering basket. Office to reschedule ; ordrng 1 W11172199 (Basket)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Temple, TX 76501

Jonathan M

Job Details: 12/26/2023

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. The customer advised the unit will go into the wash, but will not finish out the cycle leaving her clothes wet. She did advise that the unit does drain. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during the fill) error code. Tested the unit and found the cold water valve, barely drying any water even though proper voltage was being supplied. Ordering the inlet valve and rescheduled the customer to 1/2.; ordrng 1 W11513255 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Woodway, TX 76712

Jonathan M

Job Details: 12/26/2023

"Arrived on site for a refrigerator that has frost buildup in the freezer section. Inspected unit and work area. Found a spot on the evaporator cover that had a slight frost on it. Removed the evaporator cover, and did not find any evidence of a defrost issue. Did advise the customer that the issue was most likely either with a door being opened or warm food being put in the freezer section that caused excess steam buildup in that area. The customer advised he wasnt sure about the warm foods causing steam just because the frost has been there for two or three months already. It has not affected their temperatures at all, but he just wanted to make sure that it was OK since he was running out of warranty. I did it was a customer that everything is OK and did steam off the excess frost. The unit is working and operating as designed. Call complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78735

Luis

Job Details: 12/26/2023

"8484Arrived on site for thin ice. Ran diagnostics weak water flow,diagnosed a defective water valve,replaced water valve ran diagnostics good water flow unit passed all other diagnostic test."

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Austin, TX 78751

Joe Z

Job Details: 12/26/2023

Arrived on site to install previously ordered part. Replaced motor WPW10448901. Test unit and is operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78724

Matthew

Job Details: 12/26/2023

Arrived onsite to replace failed filter board. Replaced board but unit still having issues. Found OL cavity thermostat more than likely due to blower binding and getting stuck. Ordering Cavity thermostat and blower wheel . Office to reschedule ; ordrng 1 W11441128 (Blower) and 1 W11224856 (Cavity thermostat)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, TX 78745

Luis

Job Details: 12/26/2023

"Arrived on site for no cool. Found loose connection at start device harness,secured harness to start device powered unit on compressor powered on."

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS00

Near Liberty Hill, TX 78642

Miguel

Job Details: 12/26/2023

Arrived on site for oven not meeting temperature. Removed from wall. Verified bake and broil elements are good. Changed Sesnor as precaution. Verified operation. Advised customer to wait 10-15 min after preheat. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78748

Luis

Job Details: 12/26/2023

"Arrived on site. Diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Leander, TX 78641

Miguel

Job Details: 12/26/2023

Arrived on site with new dual vale.e removed top panel of cooktop. Removed and replaced center dual valve. Verified operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Troy, TX 76579

Jonathan M

Job Details: 12/26/2023

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran the unit through diagnostics and found an F4 E3 (wash motor failure) error code. Around the unit through an auto tested and confirmed that the wash motor would not run. Replaced the washer motor assembly and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Temple, TX 76501

Jonathan M

Job Details: 12/26/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Upon entry, found the freezer section sitting at 2?F in the refrigerator section sitting at 38?F. Checked the evaporator and found a good frost pattern across the entire evaporator. Spoke to SW and was advised to proceed forward with the sealed system repair. I replace the compressor, dryer, and access valve and pressurize the system with nitrogen. Found no pressure drops. Vacuumed down the unit to -30 psi in profound pressures. Hold for 15 minutes. Charged the unit up with 47 g of R600 refrigerant and tested the unit. The unit began to cooling operate as designed. Also added silicone to the outer edges of the liner. Call complete."

We serviced a

AMANA RANGE

Model AER6303MFW5

Near Manchaca, TX 78652

Matthew

Job Details: 12/26/2023

"Arrived on site for unit. Internal oven light randomly flashing and clicking. Upon arrival inspected unit. Customer had video of light indicator in off position. However, light is flashing randomly. Customer also has a recording of F1E0 error code. Ordering main control board. Office to reschedule ; ordrng 1 W11536795 (Control)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Austin, TX 78744

Matthew

Job Details: 12/26/2023

"Arrived onsite to replace failed components. Replaced Timer due to failed state and seized causing knob to fail internally, needing both to function properly . Replaced and tested. Unit is now functioning properly. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Pflugerville, TX 78660

Kimo

Job Details: 12/26/2023

Arrived onsite to install previously ordered part. Upon arrival I installed the new pan after deicing the Evap and the drain itself. And found unit operating as designed

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Manor, TX 78653

Joe Z

Job Details: 12/26/2023

"Arrived on site for F1-E0, upon arrival, found error code F1-E0 internal board failure. Power cycled unit and code will appear when trying to preheat. Removed rear panel to inspect control. All connections are secured. Need to replace control. Replaced control and test unit. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM00

Near Cedar Park, TX 78613

Miguel

Job Details: 12/26/2023

"Arrived on site for refrigerator making loud noise, customer played video of noise coming from evaporator motor. Removed evaporator cover, replaced fan motor. Verified operation. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Leander, TX 78641

Miguel

Job Details: 12/26/2023

Arrived onsite for error code f1e0. Removed back panel. Confirmed proper voltage. Verified heaters are good. Removed and replaced control verified operation. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78741

Matthew

Job Details: 12/26/2023

Arrived onsite for unit leaking. Found cracked tub. Ordering 2 hr tub job. Office to reschedule ; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Austin, TX 78741

Matthew

Job Details: 12/26/2023

"Arrived onsite for unit tripping gfci. Found unit on series of kitchen circuit. Unit should have dedicated outlet. Isolated components and found tripping during bake cycle within the first 10 seconds. Ordering DSI board , igniter, and igniter harness. Office to reschedule. ; ordrng 1 WPW10511278 (DSI board) and 1 W11446236 (Bake wire harness)"

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AB03

Near Austin, TX 78723

Joe Z

Job Details: 12/26/2023

Arrived on site to install previously ordered part. Replaced indicator light lens. Test unit and is operating as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Round Rock, TX 78664

Kimo

Job Details: 12/26/2023

"Arrived onsite for water with missing or broken parts. Upon arrival I found that strike was broken and the lid lock bezel was too. I replaced the strike but will need to order the bezel to complete the call I rescheduled for the 12/30/23; ordrng 1 W11545554 (Bezel, Lid Lock)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78731

Luis

Job Details: 12/26/2023

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Waco, TX 76712

Jonathan M

Job Details: 12/26/2023

Arrived on site for a washing machine. That is not advancing through cycles. Inspected unit and work area. Did confirm the customers complaint and the customer advise that the unit will just stop halfway through the cycle and not continue forward. Found a service appointment that address this issue and went to replace the control. Found the control set with me was not the correct control. The office will need to locate the correct control in contact the customer about a return date due to the customer requesting soonest available. Rescheduled customer for now for 1/1. ; schdld next appmnt for 1/1 MON !

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Waco, TX 76705

Jonathan M

Job Details: 12/26/2023

"Arrived on site for a range. That is not hitting proper temperature. Inspected unit and work area. The customer advise the unit does heat. However, several of the buttons on the control panel do not work. She showed me six keys that do not respond to any touch to them. Found all other components activated and working as designed. Ordering the control panel and will return with other parts. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10915661 (Control panel)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Hutto, TX 78634

Kimo

Job Details: 12/26/2023

Arrived onsite to install previously ordered parts. Upon arrival I installed the new fuse and interlocks and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ00

Near Austin, TX 78729

Luis

Job Details: 12/26/2023

"Arrived on site. Previous tech ordered wrong fan motor,removed evaporator cover found harness not connected to liner wall that powers on the fan motor and the defrost cycle uploaded picture,connected main harness to liner wall replaced control tech ordered ran diagnostics all test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Waco, TX 76712

Jonathan M

Job Details: 12/26/2023

"Put on site to install previously diagnosed parts. Inspected unit and work area. I replaced the mounting plate, ice, container, and motor coupler. I tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Georgetown, TX 78628

Lou

Job Details: 12/23/2023

"Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. I removed and replaced the sump/motor assembly and tested and unit is operating as designed. Made recommendations for use and care. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Georgetown, TX 78633

Lou

Job Details: 12/23/2023

"Arrived on site to inspect washer not spinning out clothing. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. I found the valves are not opening up as designed and causing the unit to not get enough water and the unit is not able to balance and spin the clothing. I removed and replaced the valves and retested and unit is operating as designed. No charge as service is covered under AEX one year warranty. No water leaks observed during service, job completed."

We serviced a

GE DRYER

Model GTD75ECPL0DG

Near New Braunfels, TX 78132

Andrew

Job Details: 12/23/2023

"Arrived on site to test unit for long dry times. Was going to run a ventilation test while was servicing washer. Customer stated she had ventilation cleared and has been working since. Customer stated no service for dryer needed at this time. No service provided, no fee collected. Job complete."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near New Braunfels, TX 78130

Andrew

Job Details: 12/23/2023

Arrived on site and replaced previously diagnosed valve assembly. Cleared water lines out of any sediment. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Seguin, TX 78155

Andrew

Job Details: 12/23/2023

"Arrived on site to test uni for sealed system issues. Found restriction on low side entering evap. Ran nitrogen to remove restriction. Replaced compressor and vacuumed system, charged to specs with 68g r600a. Ideal frost pattern developing as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Andrew

Job Details: 12/23/2023

Arrived on site to test unit for oven not heating. Got burner to ignite twice with no issues. Heated oven to 350 with no issues. Unit is currently working as designed. Advised customer to monitor and if issue persists recommend control and glow igniter replacement. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Austin, TX 78744

Wesley

Job Details: 12/22/2023

Arrived onsite and found unit operating with failed door panel. Replaced door panel inner. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, TX 78753

Kimo

Job Details: 12/22/2023

Arrived onsite for a refrigerator that is not cooling. Upon arrival I I ran a temp test in the freezer and found it was 44? and the same in the RC. I gained access to the Evap and found no frost pattern but the unit was running all day. These are signs of a sealed system issue. I am ordering a ss 2hrs and having the office reschedule ; ordrng 1 W10836706 (EVAPORATOR) and 1 W11126760 (COMPRESSOR) and 1 4.2oz(R-134A) (4.2 oz (R-134A)) and 1 Ss (Ss) and 1 WPW10143759 (Uv drier) and 1 TJ90SF8404 (Access valve)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Lockhart, TX 78644

Matthew

Job Details: 12/22/2023

Arrived on site for unit flashing error code and not allowing oven to function. Upon arrival inspected unit. Found error code F1E0 flashing on display. cooktop burners are functioning properly. Inspected control and found no visible signs of damage. Only the control has internally failed. Ordering new control. Office to reschedule.; ordrng 1 W11620481 (Control)

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC0FS0

Near Austin, TX 78744

Wesley

Job Details: 12/22/2023

Arrived onsite and found unit with concerns about design of airflow and dust particles still falling during use. Advised customer on design and findings. And advised them to refer to builder for install concerns and back pressure from the long duct which exceed 25 feet of felt pressure. Al else checks good. Unit is in good working order.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Andice, TX 78628

Gerry C

Job Details: 12/22/2023

"WOS51EC0HS20 Arrived to inspect power loss. The customer was broiling, after a bake when the unit lost all power. I found the circuit breaker, likely an AFI type, had tripped and I reset and advised the customer of location. Testing the unit within service and normal modes, I could not recreate the issue, through a variety of combinations. I advised the customer to use the unit and to contact us if there are further issues."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Kimo

Job Details: 12/22/2023

Arrived onsite for a washer that is not operating. Upon arrival I found that the tub/basket had fallen in because the basket is unbalanced I am ordering the basket and the tub ring and will have the office reschedule ; ordrng 1 W11172199 (BASKET) and 1 W11550886 (RING-TUB)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Manchaca, TX 78652

Wesley

Job Details: 12/22/2023

Arrived onsite for leaking and found unit had cracked tub from delivery. Maintenance had patched for temporary use. Ordering tub to replace. ; ordrng 1 W11513977 (Tub)

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Austin, TX 78745

Scott

Job Details: 12/22/2023

"Arrived on site ,replaced control and capacitor. Ran calibration and diagnostics wash tests , all checked no issues found except unit is not getting any hot water . Ordering valve . Customer will need to replace hot water supply line . Call to set return . ; ordrng 1 W11127357 (Housing w/ valve)"

We serviced a

MAYTAG WASHER

Model WTW5057LW0

Near Austin, TX 78752

Paul

Job Details: 12/22/2023

Arrived onsite for a washer that is making a thumping noise during spin. I found the washer not level and I centered the tub and basket in the chassis. I checked the rear panel and found it good. The customer stated the noise was coming from the rear. I isolated the drain hose to keep it from hitting the machine and the wall. I went over this with the customer and I went over correct loading instructions. The machine is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78729

Lou

Job Details: 12/22/2023

"Arrived on site to inspect dryer not working. Upon further inspection, I attempted to test the unit and it failed. I removed the back cover and tested voltage at the block and found 243V. Tested the element, cutoffs, thermal fuse and found the fuse bad. Removed and replaced the fuse and retested and unit is operating as designed. Using my vent test kit, I tested airflow to t(e unit and found two out of three tests failed. The only test that passed was with the vent tube disconnected from the back of the unit. I advised the customer of my findings and recommended they contact maintenance and have he vents checked/cleaned. No lint observed within the unit, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78735

Luis

Job Details: 12/22/2023

Arrived on site found defective fresh food door replaced fresh food door and nameplate

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Round Rock, TX 78664

Gerry C

Job Details: 12/22/2023

WRS588FIHZ00 Arrived to install previously diagnosed and ordered part. I removed and replaced the faulty left hinge and tested. The door operated as designed and I was able to align the doors and refrigerator cabinet. No leas observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, TX 78757

Miguel

Job Details: 12/22/2023

Arrived on site for icemaker not working. Still showing e2 error. Cycled icemaker and confirmed icemaker is good. Found small cubes blocking it from returning cause by bad valve. Replaced water valve. Reset codes. Verified operation. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hutto, TX 78634

Blake

Job Details: 12/22/2023

Arrived on site to inspect front load washer. The customer states there are loud noises and the washer is running unbalanced. I found no stored error codes. I ran a test cycle and found high spin smooth. I removed and replaced the shock absorbers and tested. The unit now operates as designed. I instructed the customer on detergent use and loading. No leaks observed during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near Jarrell, TX 76537

Jonathan M

Job Details: 12/22/2023

"Arrived on site for a microwave that has a scratch on the back. Inspected unit and work area. Customer advised of the scratches on the interior cavity of the unit. Found a scratch that was half an inch long on the back side cavity. Advise the customer that we could use touch up paint to fix it. The customer advised that she didnt want touchup paint because it wouldnt match The color of the rest for cavity. I called Whirlpool Techline and spoke to Ed SR# 7738083201. He advised that the touch up paint is the only repair that could be made and that if the customer did not want the touch up paint, they would have to contact customer service. Customer advised that they will do just that as they do not want to touch up paint on the inside of the microwave. Call complete."

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Manor, TX 78653

Blake

Job Details: 12/22/2023

"Arrived on site to inspect front load washer not draining. Water remaining at the end of the cycle. I tested the drain pump and found a goood reading. I removed the filter and found a piece of cloth clogging the flow as well as change, pebbles, and sticks in the filter. I cleaned the filter and removed the restrictions and tested. The unit now operates as designed. No leaks observed during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78703

Luis

Job Details: 12/22/2023

"Arrived on site. Found a defective crisper pan,replaced crisper pan."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78702

Paul

Job Details: 12/22/2023

Arrived onsite for a dishwasher that will not drain. I found the drain hose rolled and pinched. I corrected the hose and tested the machine. The dishwasher is draining properly now. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Austin, TX 78746

Scott

Job Details: 12/22/2023

"Arrived on site for dishwasher leaking on right side . Found water traces coming from float switch . Customer had found string . Ran diagnostics. Got 6-4, 6-1, 6-6. Codes . Float switch checked normal. Checked and float is hitting on arm and activating switch . No leaks during test wash . Job compete . Collected 162.36 AUTHO W4H3UW"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Manor, TX 78653

Blake

Job Details: 12/22/2023

Arrived on site to inspect electric range. The UI glass is cracked. I ran the unit through diagnostics and found error code F6E0. I removed and replaced the UI and tested. The unit now operates as designed.

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS23

Near New Braunfels, TX 78132

Andrew

Job Details: 12/22/2023

"Arrived on site to replace temp sensor diagnosed on previous trip. Replaced broken sensor and tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lockhart, TX 78644

Matthew

Job Details: 12/22/2023

Arrived on site for unit. Not operating. Upon arrival inspected unit. Found buttons to consul nonresponsive. Disassembled and found power board. Not secured to panel. Secured and clipped to panel and re-tested. Unit is now functioning properly or cycle. Selections and buttons are responding. Job complete.