Service History 52 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Georgetown, TX 78633

Sterling

Job Details: 01/01/2024

On arrival verified complaint of not completing cycle. Customer states unit does flood mode in the middle of the night. Found suds error on display and error code f0e2 for over suds. Ran diag test all components activated correctly. Advised to use affresh to clean their washer2x before continuing further use. Job complete unit is working as designed. No leaks detected during service.

We serviced a

LG WASHER

Model WM3570HWA

Near Austin, TX 78757

Scott

Job Details: 01/01/2024

Arrived on site for washer not get load wet . Ran diagnostics. No error codes . Valves and functioning properly . Ran couple different cycles all checked normal on filling . Recommended if failure occurs again to replace control. Charged 162.36 collected 186.71 AUTHO 993WYFJob complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near McGregor, TX 76657

Jonathan M

Job Details: 01/01/2024

"Arrived on site for a washing machine that is making a grinding sound during agitation. Inspected unit and work area. The customer showed me a video of what was happening and I did confirm the customers complaint. Checked underneath the washer and found a toy stuck underneath the washer, causing the cam to grind on top of the toy carrot. I removed the obstruction, replaced the splutch assembly, belt, and actuator. Fixed the shield cover and tested unit. Unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Paige, TX 78659

Joe Z

Job Details: 01/01/2024

"Arrived on site for not making ice. Upon arrival, customer stated that she found switch in OFF position. Unit started making ice with no issues. I inspected unit and all functions operate as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Mustang Ridge, TX 78610

Andrey

Job Details: 01/01/2024

"Arrived on site to test unit for water not filling, customer stated that washer is shaking excessively because its not getting enough water, tested unit found basket holes not punched all the way, will need to replace basket to fix issue, ordering basket office to reschedule ; ordrng 1 W11172199 (Basket)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Austin, TX 78737

Leonardo

Job Details: 01/01/2024

Arrived on site to test unit for gas smell. Test unit and found screw drilled in to the manifold. Relaxed manifold test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Marble Falls, TX 78654

Gerry C

Job Details: 01/01/2024

"WRT138FFDM01 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. Vacuuming the system to under 500 microns, I monitored for an additional 15 minutes. The system was charged with the MFG recommended charge and started cooling as designed. No water connections to unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Troy, TX 76579

Tyler

Job Details: 01/01/2024

Arrived on site for dishwasher not cleaning dishes. Upon arrival found f4e3 in diagnostics. After further testing I found motor had failed. Replaced motor and tested unit. Found no leaks and dishwasher working as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Round Rock, TX 78665

Lou

Job Details: 01/01/2024

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit began to make a loud noise but over time began to get quieter. I placed the unit in diagnostics showing error code F8E6-water hazard. I cleared the code and tilted the unit back to inspect the gearcase. I found the pulley head dropped into the shield and damaged the shield and pulley (photos). I removed and replaced the pulley and cut away the damaged plastic from the shield and tested the unit. Unit is operating as designed. I am ordering the shield and scheduled return service for 01/05/24. No water leaks observed during service.; ordrng 1 W11409708 (Pulley shield)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Manor, TX 78653

Joe Z

Job Details: 01/01/2024

"Arrived on site for front right burner not operating. Upon arrival, inspected unit and found break on coil. Replaced front right burner and test unit. Burner now operates correctly. During test found front left and rear right burners do not operate. Found fracture in center coil of left front burner. Need to order Front left and rear right burner and right rear switch. Office to reschedule ; ordrng 1 W11171119 (Right rear burner) and 1 W11517959 (Front left burner) and 1 WP3149404 (Right rear switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78738

Scott

Job Details: 01/01/2024

Arrived on site for door not sealing properly . Found spring in mullion not functioning properly . Replaced mullion . Also slight adjustment to leveling feet . Door is staying closed when shutting . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS

Near Pflugerville, TX 78660

Miguel

Job Details: 01/01/2024

"Arrived on site with new transformer and bulb. Removed from over counter. Replaced transformer and bulb. Tested and still not heating. Replaced diode capacitor and magnetron. Tested and found no voltage going to high voltage side. Replaced control board, verified operation. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cedar Creek, TX 78612

Joe Z

Job Details: 01/01/2024

"Arrived on site for not agitating. Upon arrival, ran diagnostics and there are no saved error codes. Test unit and shaft is rotating agitator is not catching. Removed agitator for inspection, found agitator has failed. Need to replace agitator WP3951744. Replaced agitator and test unit. Unit is operating as designed. Job complete"

We serviced a

JENN-AIR BUILT IN COFFEE

Model JJB6424HL0

Near Blanco, TX 78606

Andrew

Job Details: 01/01/2024

"Arrived on site to inspect unit for error insert spout even after spout has been inserted. Tried to replicate issue, but could not get issue to arise while on site. Attempted to contact tech line but are closed for the holidays. Informed customer that air in the line can cause issues, said to run hot water through unit to attempt to bleed line of air to see if that fixes the issue in the future to help narrow down possible issues with unit. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Cedar Creek, TX 78612

Joe Z

Job Details: 01/01/2024

"Arrived on site for intermittent usage issues. Upon arrival. Power cycled unit. Confirmed connection to WiFi. Found ui is intermittently not responding correctly. Need to replace console. During replacement of console, the mounting brackets on left and right side are not correct and cannot be mounted. Uploaded picture on SD. Found 1 digit off on engineering code. Ordering correct panel. Office to reschedule ; ordrng 1 W11600355 (Control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Gatesville, TX 76528

Jonathan M

Job Details: 01/01/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Install the new gaskets around the freezer door up on the top. The customer advised that he was unhappy with the repair. He advised that he was wanting the new door. I did advise him that if there are any further issues, that would be the next step. Advise the customer to give the unit a few days to notice any effect. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near San Marcos, TX 78666

Leonardo

Job Details: 12/30/2023

Arrived on site to test unit for suction concerns. Test unit and unit working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near New Braunfels, TX 78132

Andrew

Job Details: 12/30/2023

Arrived on site to test unit for leaking in ice maker compartment. Found fill cup on ice maker was frozen over causing water to bypass fill cup and leak into ice container. Removed obstruction and found no signs of valve weeping water. Advised to monitor. No leaks detected. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

Gerry C

Job Details: 12/30/2023

KOCE500ESS20 Arrived to inspect broken glass. I found the inner pane had shattered. Disassembly of the door yielded no results of incorrect door and glass frame structures and I suspect the original pane had a manufacturing defect that caused the failure. I installed a replacement inner glass and tested. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Uhland, TX 78640

Andrey

Job Details: 12/30/2023

"Arrived on site to replace previously diagnosed basket, replaced basket, calibrated unit and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Round Rock, TX 78664

Miguel

Job Details: 12/30/2023

"Arrived on site for dishwasher not moving the spray arm. Found errors F4e3, f7e1, f5e1. Confirmed door switch working. Motor is not turning. Replaced motor assembly. Verified operation. Working as normal. No leaks. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near San Marcos, TX 78666

Leonardo

Job Details: 12/30/2023

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Relaxed sump and motor test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model MED6630HC1

Near Leander, TX 78641

Lou

Job Details: 12/30/2023

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately could hear a vibration noise. I removed the top panel, the control panel and front panel and when I removed the line duct assembly, I found the blower housing collar assembly seal was folded over and rubbing against the blower wheel (photo). I adjusted the seal and reassembled the unit and tested. Unit is operating as designed. No charge for service as this issue occurred from previous repair. No lint observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Buda, TX 78610

Andrey

Job Details: 12/30/2023

"Arrived on site to install previously diagnosed gearcase, cam, actuator and belt. Installed parts and tested unit. Unit is now running as designed, no leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Temple, TX 76501

Tyler

Job Details: 12/30/2023

Arrived on site for washer needing previously diagnosed valve. Upon arrival reconfirmed issue and installed valve. Reassembled and tested unit. Found washer working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL DRYER

Model WGD49STBW2

Near Kyle, TX 78640

Andrey

Job Details: 12/30/2023

"Arrived on site to test unit for not heating, tested unit found it has power but wont turn on and lint trap is not going in all the way, exposed back panel and found lint chute clogged with lint and thermal fuse and cutoffs shorted, replaced thermal fuse and cutoffs, cleared out chute, unit is now running properly, ran a vent test and it failed, advised customer to hire vent cleaners to remove restrictions before using unit, at this time job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78747

Luis

Job Details: 12/30/2023

"Arrived on site for noise complaint. Ran diagnostics no odd noise from fans,ran compressor test no odd noise,ran water dispenser no odd noise. Possible noise is due to variable speed compressor running at high and is normal operating sound when running at high."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near San Marcos, TX 78666

Andrey

Job Details: 12/30/2023

"Arrived on site to test unit for no ice production, tested unit found ice maker will not cycle in diagnostics. Replaced ice maker, ice maker is now cycling properly, advised customer to monitor, ice production should resume in 24-48 hours, no leaks detected job complete."

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Round Rock, TX 78664

Miguel

Job Details: 12/30/2023

Arrived on site for dryer not heating properly. Found dryer heating to proper temp but and tumbling. Used vent tester and confirmed vent is restricted inside of the wall. Removed hose from dryer and confirmed operation. Advised customer vent needs to be cleaned. Call complete. ; used 1 Wpw10106710 (Vent tester) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near San Marcos, TX 78666

Leonardo

Job Details: 12/30/2023

Arrived on site to test unit for noise when being In use. Test unit and found unit rattling from wrap with cabinets. Secured wrap correctly test unit and unit test good job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18PNZS0

Near Round Rock, TX 78664

Miguel

Job Details: 12/30/2023

"Arrived on site for icemachine not working, found water level sensor stopped water to soon. Found compressor starts then cuts out on overload. Tried good start device. Compressor keeps cutting off. Will need new compressor. Office will call to schedule. ; ordrng 1 WPW10605286 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier) and 1 Extratime (Extra time) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Pflugerville, TX 78660

Kimo

Job Details: 12/30/2023

Arrived onsite for a DW that is having an issue where the start button is not working. Upon arrival I found that the start button was not working I replaced the control and tested the unit and found the unit operating as designed. No leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near Georgetown, TX 78633

Gerry C

Job Details: 12/30/2023

"KBFC42FTS00 Arrived to inspect door alarm issue. I found the unit with the door alarm activated. During testing, the issue resolved and I could not recreate it. I reseated all door switch connections, but was lead to believe the FC switch may have malfunctioned. No further failure was found. Warranty applied to service. No leaks observed during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 12/30/2023

"KDTE204KPS1 Arrive to install previously diagnosed parts. I replaced the manifold, and outer door panel. Tested showed the noise had been remedied. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near San Marcos, TX 78666

Andrey

Job Details: 12/30/2023

"Arrived on site to test unit for not working properly. Customer stated that the unit goes from sensing to done, Tested unit in diagnostics, found all components activated properly, inspected under unit, did not find anything suspicious, started multiple cycles with no issues, unit is running as designed, advised customer to monitor and if issue returns call us back job complete"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Round Rock, TX 78665

Kimo

Job Details: 12/30/2023

Arrived onsite for a washer the is stuck with the Fill / Sensing light On. Upon arrival I found this to be true I was able to get the unit out of this state but the unit would not go into spin when tested. Upon further inspection I found that the actuator would not engage the spin cycle properly I replaced it and tested the unit and found unit operating as designed no leaks found

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near New Braunfels, TX 78130

Andrew

Job Details: 12/30/2023

Arrived on site to test unit for not drying properly. Found unit air circulation is restricted. Unit failed airflow test with vent hose connected but passed with it removed. Advised customer to have venting leading to exterior of home cleared of obstruction. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near New Braunfels, TX 78130

Leonardo

Job Details: 12/30/2023

Arrived on site to test unit for unit not drying correctly. Test unit and found heating element heating correctly. Found dispense not dispensing rinse aid. Replaced dispenser test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Austin, TX 78747

Andrey

Job Details: 12/30/2023

"Arrived on site to test unit for not washing dishes properly, Tested unit in diagnostics and found that the heater not engaging, tested heater and found it shorted, replaced heater and control as precautionary, heater is now engaging properly, unit is running as designed, no leaks detected job complete ; ordrng 1 W11084121 (OWI sensor)"

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near New Braunfels, TX 78130

Andrew

Job Details: 12/30/2023

Arrived on site to test unit for not venting and long dry times. Found venting to exterior was restricted. Took pic of venting on roof. Advised customer have venting cleared of obstruction. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Temple, TX 76504

Tyler

Job Details: 12/30/2023

Arrived on site for range. Customer stated that unit could heat but wanted to make sure it was working efficiently. Upon further inspection I found proper power supply and connections. Found oven could heat to 350 and burners working. Informed customer of findings and instructed them on best care and use. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near New Braunfels, TX 78132

Andrew

Job Details: 12/30/2023

Arrived on site to test unit for no lights. Found FC light was bad. Was replacing lights using SP code S191AQ under service pointer W11460554. Unclipped lights in RC and left dangling but when removing top left light module and left dangling light fell right out. Attempted to dig around in cabinet liner but unable to locate molex connection. Needing to contact whirlpool techline. ; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Leander, TX 78641

Maurice R

Job Details: 12/30/2023

Arrived onsite for dryer not powering on. On inspection all the components tested good. Gain access to the motor and tested it. The motor was good. The customer was using a 3 prong to 4 prong adapter. The issue was that there was no ground coming from the adapter. L1 to neutral was 124vac L1 to ground was 7vac L2 to neutral 124vac L2 to ground 9vac took the neutral wire from the wiring harness and connected it with the chassis ground to get the unit to work. Informed the customer that he need to replace the 4 prong pig tail with a 3 prong pigtail and ditch the adapter.

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Cedar Park, TX 78613

Miguel

Job Details: 12/30/2023

"Correct phone 702-809-4862 arrived on site for dryer door opening the wrong way. Removed door, disassembled door and switch it to open on opposite side. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leander, TX 78641

Maurice R

Job Details: 12/30/2023

Arrived onsite for dishwasher door not working. On inspection I could hear the hinge popping when you open the door. I removed the toe plate and realized that the toe plate was installed backwards and it was hitting the hinge. On further inspection found the the unit was installed wrong and it was in a bind causing the door to hit the tub when you closed the door. Pulled the unit and reinstalled it and now the unit is working as designed. And no water leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near New Braunfels, TX 78130

Leonardo

Job Details: 12/30/2023

Arrived on site to test unit for unit not responding. Test unit and found home button and light button not responding. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Pflugerville, TX 78660

Kimo

Job Details: 12/30/2023

Arrived onsite for a DW that is not washing the dishes. Upon arrival I I ran the unit and found that the wash motor and found the unit operating as designed. No leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78747

Luis

Job Details: 12/30/2023

"Arrived on site for water leaking. Found damaged to cabinet uploaded pictures,removed compressor cover found leak at inlet to valve replaced defective valve,ran water dispenser leak no longer present"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Canyon Lake, TX 78130

Leonardo

Job Details: 12/30/2023

Arrived on site to test unit for left front and rear burners not maintaining heat correctly. Test unit and will need to replace burners. Office to reschedule ; ordrng 1 W11517959 (Element surf)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Leander, TX 78641

Maurice R

Job Details: 12/30/2023

Arrived onsite for washer leaking at the hose. On inspection the hot water hose was dripping. Pulled the hose off the valve and I flipped the rubber grommet over and re connected the hose the drip went away. Informed the customer that the rubber grommet was the issue and to replace the grommet or the hose if the issue returns. No more water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78756

Luis

Job Details: 12/30/2023

"Arrived on site for freezing in fresh food section. Replaced diffuser assembly that includes thermistors,adjusted temp setting."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

Gerry C

Job Details: 12/30/2023

"KOCE500ESS22 Arrived to install previously diagnosed and ordered part. I removed the unit from its cabinet installation and gained access to the interlock switch area. After installing the parts, original function returned and the unit operated as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Leander, TX 78641

Lou

Job Details: 12/30/2023

"Arrived on site to inspect dishwasher not heating/drying. Upon further inspection, I found the heating element shorted out/burnt (photo). Also found the door falling down when opening at approximately four to six inches. I found the right door hinge friction pad was missing. I removed and replaced the element and installed a pad from my van stock (WP8268961) and tested the unit. Unit is operating as designed and the door is staying open as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR OVEN

Model JGRP548HM05

Near Canyon Lake, TX 78133

Andrew

Job Details: 12/30/2023

Arrived on site to test unit for oven not heating. Found both left and right oven bake igniters disconnected. Secured connections and tested to 350 with no issues. Adjusted flames for cooktop. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Kyle, TX 78640

Andrey

Job Details: 12/30/2023

"Arrived on site to test unit for no ice production, tested unit found temperature are good, ice box fan is working but ice maker not going through diagnostics, replaced ice maker and ran diagnostics, ice maker cycled and filled with water, advised customer to monitor for the next 48 hour and if any issue call us back, at this time no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Liberty Hill, TX 78642

Lou

Job Details: 12/30/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the left interior light not functioning, I removed and replaced the light and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near San Marcos, TX 78666

Leonardo

Job Details: 12/30/2023

Arrived on site to test unit for unit not draining. Test unit and found plug still on disposal. Removed plug test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS22

Near Liberty Hill, TX 78642

Lou

Job Details: 12/28/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the MW inner door panel being warped, I removed and replaced the door panel and tested operations and the unit is operating as designed. Job completed."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Belton, TX 76513

Sterling

Job Details: 12/28/2023

On arrival verified complaint of not dispensing fab softener. On first visual check found cracked drawer breaking the siphon. Replaced and ran quick cycle. Still not dispensing found cold valve not activating both valves. Replaced cold valve and ran quick cyle. Unit now dispensing fab softener. Job complete no leaks detected during service. Operational test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Holland, TX 76534

Tyler

Job Details: 12/28/2023

Arrived on site for refrigerator needing previously diagnosed valve. Upon arrival reconfirmed issue and installed part. Found ice maker and dispenser working as designed with no leaks and sound no longer present. Call complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Seguin, TX 78155

Andrey

Job Details: 12/28/2023

"Arrived on site to replace previously diagnosed sump, tub and heater. Replaced parts, tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Waco, TX 76707

Jonathan M

Job Details: 12/28/2023

On site for a washing machine that is making a screeching sound during the spin portion of the cycle. Inspected unit and work area. The customer advised the noise is intermittent as it will happen on several cycles and then not happen for several cycles. She said there is no rhyme or reason as to why or when it happens. Checked underneath and found slight rub marks on the slider. Went ahead and replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Austin, TX 78737

Leonardo

Job Details: 12/28/2023

Arrived on site to test unit for film let behind. Found film all over unit. Advised customer to clean unit with white vinegar and we will reschedule to replace sump and motor. Office to reschedule

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Jarrell, TX 76537

Gerry C

Job Details: 12/28/2023

"WRS321SDHZ08 Arrived to inspect cooling issue. I found the unit as cooling, but it had fully frozen the evaporator. In service test mode, the defrost system worked as expected, but the defrost thermistor showed an open load. I steamed out the frost/ice and found the thermistor read correctly and after reseating the plug,the issue was resolved and the control then showed the thermistor in circuit. I found the connector for the defrost heater had separated due to excessive ice,but was still making contact, but was damaged. The heater sent out and shown in the BOM is of a different type that does not have the connector. I will confer with tech support and determine the issue with the different wiring. No leaks observed during service. ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Woodway, TX 76712

Jonathan M

Job Details: 12/28/2023

"Arrived on site for a washing machine. That is not finishing cycles. Inspected unit and work area. Around the unit three diagnostics and found an F6 E3 (ACU cannot hear MCU), F7 EA (motor phase lost), F7 E3 (basket engaged during the wash), and F7 E8 (toro drive module over temperature) error codes. I just the unit in manual diagnostics attempting to agitate or spin and found the unit buzzing, but would not agitate or spin. Checked underneath and found the slider, completely intact and no evidence of any rubbing going on underneath. Check the motor for resistance and found the motor had proper resistance. Spun the basket by hand, and found no abnormality. Checked resistance through the shifter and the motor from the control and found proper resistance. Per the text you the unit advised to replace the control. Replaced the control and test of the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB09

Near Taylor, TX 76574

Gerry C

Job Details: 12/28/2023

"WRT519SZDB09 Arrived to inspect gasket issue. I found the RC gasket had pulled out of place and due to it not staying when pressed back, I replaced after heat treating the replacement. The FC gasket was able to be pressed back in place and the doors sealed as designed, after completion of repair. No water connections to unit."

We serviced a

MAYTAG DRYER

Model MGD5430MW1

Near Austin, TX 78758

Kimo

Job Details: 12/28/2023

"Arrived onsite for a dryer that will not start when the start button is pushed. Upon arrival I found that the unit would not operate when the buttons was pushed, I gained access to the control and unplug all the connectors and plugged the back in and tested the unit and found that unit operating as designed. I asked the customers to monitor the unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near New Braunfels, TX 78132

Andrew

Job Details: 12/28/2023

"Arrived on site to inspect unit for FC lights not being operational. Upon closer inspection found light had burnt out, replaced damaged light. Tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78734

Paul

Job Details: 12/28/2023

Arrived onsite for a dishwasher with a broken handle. I found one of the set screws stripped not allowing the handle to get tight. I changed the handle. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Elgin, TX 78621

Joe Z

Job Details: 12/28/2023

"Arrived on site to replace dented front panel. Replaced front panel. Used existing hinges, door, and hardware. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED9620HBK2

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/28/2023

Arrived onsite for dryer not drying correctly. On install the dryer got up to 255?. Talked with customer and she says that it will go into cool down mode with the clothes still wet. She will turn the dryer back on to dry them. I informed the customer to use timed dry to see if it completes the cycle with the clothes being dried when time is up. Customer has made favorites to use and it has not helped with the issue. We go back out with a moisture sensor.

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Kyle, TX 78640

Leonardo

Job Details: 12/28/2023

Arrived on site to replace both boards and console. Replaced all parts test unit and unit test good job complete.

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS4

Near San Marcos, TX 78666

Andrew

Job Details: 12/28/2023

"Arrived on site to inspect range hood for speed 3 not working but lights and other speed are operational. Upon closer inspection found a loose wire in molex connection, reconnected wire, tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Austin, TX 78754

Kimo

Job Details: 12/28/2023

Arrived onsite for to install properly diagnosed part. Upon arrival I installed the new Lf burner and tested the unit and found that unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Austin, TX 78739

Luis

Job Details: 12/28/2023

"Arrived on site for breaker tripping. Removed evaporator cover found no ice build up from a defective heater,found ice build up in harness connection to heater,removed ice in harness connection disconnected heater ran defrost cycle to issues,reconnected heater continued defrost cycle no issues heater energized and defrosting evaporator. Added sealer behind wire connections going into harness to prevent ice build up in connection and possibly causing voltage spike to trip breaker. Power cycled unit ran defrost cycle again no issues unit passed all other diagnostic test."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Round Rock, TX 78664

Gerry C

Job Details: 12/28/2023

"WDP540HAMZ0 Arrived to inspect no operation. Service mode had codes 6-3 and 8-1 stored in memory. The unit filled, but thee was no circulation pump. Removed and replaced the sump assembly and tested. The unit regained full function and operated as designed. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXTL01

Near Killeen, TX 76549

Tyler

Job Details: 12/28/2023

"Arrived on site for refrigerator not cooling. Upon arrival found unit getting 120 and fall fans and lights were on. Found start device failing and replaced it. Found compressor could turn on and unit was cooling, informed customer to give unit 24 hrs to stabilize temps. Call complete"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Georgetown, TX 78628

Lou

Job Details: 12/28/2023

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised the unit made some abnormal rubbing noises and then the noise stopped. I disassembled the unit to find the drive belt had been rubbing on the tension pulley and the drum seal was overlapped. Using a tension pulley (WP691366) and belt (341241) from my van stock, I removed and replaced both and adjusted the rear drum seal and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FVAXVB01

Near Killeen, TX 76542

Tyler

Job Details: 12/28/2023

"Arrived on site for refrigerator not cooling. Upon arrival found unit getting 120 and fall fans and lights were on. Found compressor was turning on and off intermittently then Found start device failing and replaced it. Found compressor could turn on and unit was cooling, informed customer to give unit 24 hrs to stabilize temps. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Blake

Job Details: 12/28/2023

Arrived on site to inspect OTR microwave not responding. I verified proper voltage at the outlet but found no lights or anything on. I tested the 20amp fuse and found it blown. I removed and replaced the fuse and tested. The unit now operates as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78754

Kimo

Job Details: 12/28/2023

Arrived onsite for a MW that is rattling when in use. Upon arrival I tested the unit and found that the unit would rattle. But the mag sounded fine and the unit heated. Upon further inspection I found that the outer rap of the unit was loose I corrected this and tested the unit and found unit operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Burnet, TX 78611

Miguel

Job Details: 12/28/2023

Arrived on site for broken piece. Found the lower spray arm was broken. Replaced spray arm. Verified operation. Diagnostics completed with no errors. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Pflugerville, TX 78660

Blake

Job Details: 12/28/2023

Arrived on site to inspect dishwasher not cycling. I found error code F4E3. I tested the pump and found it open. I removed and replaced the motor assembly and tested. The unit now operates as designed. No leaks observed during service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near New Braunfels, TX 78132

Andrew

Job Details: 12/28/2023

Arrived on site to replace thermistor that was reading open on previous trip n

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78628

Sterling

Job Details: 12/28/2023

On arrival found only received 1 hinge. Spoke to parts unable to locate. Reordering and rescheduled for 01/03. ; ordrng 1 W11642291 (Hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Riesel, TX 76682

Jonathan M

Job Details: 12/28/2023

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit has not cooled the refrigerator. Section well at one point, but they are having intermittent issues between that and the unit over freezing the refrigerator section. Did find several items up against the back wall and advise the customer against that due to issues with freezing items by restricting airflow. Found that fresh food section at 36?F and the freezer section at 0?F. Went ahead and replace the diffuser with thermistors and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Liberty Hill, TX 78642

Miguel

Job Details: 12/28/2023

Arrived on site for refrigerator not making any ice. Verified ice fan working. No error codes stored. Confirmed icemaker is not getting water. Confirmed water dispenser works. Removed top panel. Replaced water valve. Verified operation. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WFE975H0HZ1

Near Bertram, TX 78605

Miguel

Job Details: 12/28/2023

Arrived on site for range tripping the breaker. Verified 252 v with good neutral and ground. Max amp draw when in bake and all burners on was 35 amps. Called tech line. Sr#7738117281. Went through all checks. Referred to Service Pointer - W11525530. Gave customer phone numbers and checklist. No problems with oven found. Working as designed. Call complete. Called safety. 7738063664

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Austin, TX 78737

Luis

Job Details: 12/28/2023

"Arrived on site for ice in freezer. Found frost on food packages,checked door seal good checked brackets good,removed door added adhesive between liner and cabinet raised freezer door. ; used 1 W10841140 (Adhesive) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ4

Near Canyon Lake, TX 78130

Andrew

Job Details: 12/28/2023

"Arrived on site to inspect unit for tripping breaker while oven is running. Upon closer inspection found bake element arched to wire near it, wrapped damaged wire in electrical tape to remove possibility of wire and element arching with exposed wire. Tested unit, unit is running as intended. Documented with safety SR#7738055655 Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Austin, TX 78727

Kimo

Job Details: 12/28/2023

Arrived on site for a washer that is leaving spots on the clothes. Upon arrival I replaced the control and tested the unit and found unit operating as designed

We serviced a

GE REFRIGERATOR

Model ZISB48DCA

Near Georgetown, TX 78628

Sterling

Job Details: 12/28/2023

"On arrival confirmed water damage to floor. Floor is buckled. Customer signed water waiver. Checked unit and found no internal leaking from filter housing or ice maker, no frost or defrost issues, checked under unit and had a lot of dust but no water marks or signs of damage. Water is not coming from the unit. Pictures attached from under the unit. Collected service call job complete unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Round Rock, TX 78665

Gerry C

Job Details: 12/28/2023

"Arrived to inspect power loss. The customer advised the issue was intermittent, but has increased in frequency greatly, in the last few weeks. Service mode showed F6E4 stored and I cleared for service and testing. I found during service test mode operations, if the microwave door was opened, it would trigger, but not save, an F4E1. After triggered, the unit would not run any accessible tests. Further inspection revealed the lower spacers on each side of the frame had been removed, causing the unit to sit on the lower air guide (not designed or the units weight) and also the lower front vent. This was causing the machine to lean backwards and had damaged the microwave interlocks, creating odd errors. The lower metal trim for the vent area was missing as well. Office to order parts and schedule tech GCO. ; ordrng 2 W11598116 (Spacer Feet)s and 1 W11598135 (Lower Trim) and 1 W11033422 (Interlock Assy)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Leander, TX 78641

Lou

Job Details: 12/28/2023

"Arrived on site to inspect cooktop burners not working. Upon further inspection, the customer showed me the back right burner knob was broken and wouldnt turn the valve stem. I tested all burners and they are operating as designed. I was advised by the office that the knob is considered cosmetic and the customer would need to contact the manufacturer to replace. I advised my customer of this info. No gas leaks detected during service, job completed.; schdld next appmnt for 1/3 WED !"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Lakeway, TX 78734

Paul

Job Details: 12/28/2023

Arrived onsite for a dishwasher that the panel will not respond correctly on. The customer stated the machine had stopped working and was displaying a code but after a few days it started working again. I found a stored F8E4 error code. I found no water leaks on the machine while running diagnostics. I went over detergent and rinse aid use with the customer and showed them how to adjust the rinse aid dosage on the control. At this time the machine is working as designed. Call complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Killeen, TX 76542

Tyler

Job Details: 12/28/2023

Arrived on site for washer leaking water on casual cycle. Upon arrival confirmed failure and found water leaking from valve. Customer also stated they seen more water leaking but only when they had used the casual cycle. Replaced valve and reset unit. Tested unit in diagnostics and found no issues. Then ran a casual cycle and found pressure switch starting to fail and tub filling all the way up. Found no breaks or failure in pressure hose or tub. Found unit would get stuck in continuous flood mode while drain pump was at 20.2 ohms. Informed customer er not to use machine due to control failure . Ordering W11170317 control. Office to reschedule once availability of control is known. ; ordrng 1 W11170317 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Mart, TX 76664

Jonathan M

Job Details: 12/28/2023

"Dance out for a refrigerator that is tripping the breaker. Inspected unit and work area. Found the unit completely dead upon arrival. The customer advised that there soon as the unit is plugged in, it tripped the breaker. Checked all wiring for any grounded, wires or failed components. Cannot find any. I took off the ground wire off the power plug from the unit and plug the unit in. Found the unit working and operating as designed without tripping the breaker. I called Whirlpool tech line and spoke to Ed SR# 7738116047. Advised that the only two things that would cause the unit to do that would be the control or with the GFCI breaker. Advised that since the ground wire was removed from the backside of the cabinet that they could not be with the control as they would still trip the breaker and that as long as the unit is working right now, the issue is fine. Advised if issue comes back, the customer will need to update their refrigerator to a standard outlet. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78752

Matthew

Job Details: 12/28/2023

Arrived on site for unit making grinding noise.. Ran test cycle and confirm noise. Inspected underneath unit and found cam failed. Replace cam and actuator and tested unit. Unit is functioning properly job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78745

Leonardo

Job Details: 12/28/2023

Arrived on site to test unit for unit not heating. Found d F7E1 error. Reset errors turned heating element on manually and unit heating g correctly job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Georgetown, TX 78626

Blake

Job Details: 12/28/2023

Arrived on site to inspect dishwasher. The motor assembly clips were broken and water was leaking from the main seal. I found the drain pump broken. I removed and replaced the motor assembly and the drain pump. I also found the float switch broken. I am ordering the float switch to resolve. No water connections to the unit. Office to schedule service. ; ordrng 1 WPW10346525 (Float) and 1 WPW10316267 (Standpipe)