"Arrived on site for refrigerator not cooling. Upon arrival found unit getting 120 and fall fans and lights were on. Found start device failing and replaced it. Found compressor could turn on and unit was cooling, informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised the unit made some abnormal rubbing noises and then the noise stopped. I disassembled the unit to find the drive belt had been rubbing on the tension pulley and the drum seal was overlapped. Using a tension pulley (WP691366) and belt (341241) from my van stock, I removed and replaced both and adjusted the rear drum seal and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site for refrigerator not cooling. Upon arrival found unit getting 120 and fall fans and lights were on. Found compressor was turning on and off intermittently then Found start device failing and replaced it. Found compressor could turn on and unit was cooling, informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site to inspect OTR microwave not responding. I verified proper voltage at the outlet but found no lights or anything on. I tested the 20amp fuse and found it blown. I removed and replaced the fuse and tested. The unit now operates as designed.

Arrived onsite for a MW that is rattling when in use. Upon arrival I tested the unit and found that the unit would rattle. But the mag sounded fine and the unit heated. Upon further inspection I found that the outer rap of the unit was loose I corrected this and tested the unit and found unit operating as designed.

Arrived on site for broken piece. Found the lower spray arm was broken. Replaced spray arm. Verified operation. Diagnostics completed with no errors. Call complete.

Arrived on site to inspect dishwasher not cycling. I found error code F4E3. I tested the pump and found it open. I removed and replaced the motor assembly and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site to replace thermistor that was reading open on previous trip n

On arrival found only received 1 hinge. Spoke to parts unable to locate. Reordering and rescheduled for 01/03. ; ordrng 1 W11642291 (Hinge)

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit has not cooled the refrigerator. Section well at one point, but they are having intermittent issues between that and the unit over freezing the refrigerator section. Did find several items up against the back wall and advise the customer against that due to issues with freezing items by restricting airflow. Found that fresh food section at 36?F and the freezer section at 0?F. Went ahead and replace the diffuser with thermistors and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for refrigerator not making any ice. Verified ice fan working. No error codes stored. Confirmed icemaker is not getting water. Confirmed water dispenser works. Removed top panel. Replaced water valve. Verified operation. Call complete.

Arrived on site for range tripping the breaker. Verified 252 v with good neutral and ground. Max amp draw when in bake and all burners on was 35 amps. Called tech line. Sr#7738117281. Went through all checks. Referred to Service Pointer - W11525530. Gave customer phone numbers and checklist. No problems with oven found. Working as designed. Call complete. Called safety. 7738063664

"Arrived on site for ice in freezer. Found frost on food packages,checked door seal good checked brackets good,removed door added adhesive between liner and cabinet raised freezer door. ; used 1 W10841140 (Adhesive) from stock"

"Arrived on site to inspect unit for tripping breaker while oven is running. Upon closer inspection found bake element arched to wire near it, wrapped damaged wire in electrical tape to remove possibility of wire and element arching with exposed wire. Tested unit, unit is running as intended. Documented with safety SR#7738055655 Job complete."

Arrived on site for a washer that is leaving spots on the clothes. Upon arrival I replaced the control and tested the unit and found unit operating as designed

"On arrival confirmed water damage to floor. Floor is buckled. Customer signed water waiver. Checked unit and found no internal leaking from filter housing or ice maker, no frost or defrost issues, checked under unit and had a lot of dust but no water marks or signs of damage. Water is not coming from the unit. Pictures attached from under the unit. Collected service call job complete unit working as designed."

"Arrived to inspect power loss. The customer advised the issue was intermittent, but has increased in frequency greatly, in the last few weeks. Service mode showed F6E4 stored and I cleared for service and testing. I found during service test mode operations, if the microwave door was opened, it would trigger, but not save, an F4E1. After triggered, the unit would not run any accessible tests. Further inspection revealed the lower spacers on each side of the frame had been removed, causing the unit to sit on the lower air guide (not designed or the units weight) and also the lower front vent. This was causing the machine to lean backwards and had damaged the microwave interlocks, creating odd errors. The lower metal trim for the vent area was missing as well. Office to order parts and schedule tech GCO. ; ordrng 2 W11598116 (Spacer Feet)s and 1 W11598135 (Lower Trim) and 1 W11033422 (Interlock Assy)"

"Arrived on site to inspect cooktop burners not working. Upon further inspection, the customer showed me the back right burner knob was broken and wouldnt turn the valve stem. I tested all burners and they are operating as designed. I was advised by the office that the knob is considered cosmetic and the customer would need to contact the manufacturer to replace. I advised my customer of this info. No gas leaks detected during service, job completed.; schdld next appmnt for 1/3 WED !"

Arrived onsite for a dishwasher that the panel will not respond correctly on. The customer stated the machine had stopped working and was displaying a code but after a few days it started working again. I found a stored F8E4 error code. I found no water leaks on the machine while running diagnostics. I went over detergent and rinse aid use with the customer and showed them how to adjust the rinse aid dosage on the control. At this time the machine is working as designed. Call complete.

Arrived on site for washer leaking water on casual cycle. Upon arrival confirmed failure and found water leaking from valve. Customer also stated they seen more water leaking but only when they had used the casual cycle. Replaced valve and reset unit. Tested unit in diagnostics and found no issues. Then ran a casual cycle and found pressure switch starting to fail and tub filling all the way up. Found no breaks or failure in pressure hose or tub. Found unit would get stuck in continuous flood mode while drain pump was at 20.2 ohms. Informed customer er not to use machine due to control failure . Ordering W11170317 control. Office to reschedule once availability of control is known. ; ordrng 1 W11170317 (Control)

"Dance out for a refrigerator that is tripping the breaker. Inspected unit and work area. Found the unit completely dead upon arrival. The customer advised that there soon as the unit is plugged in, it tripped the breaker. Checked all wiring for any grounded, wires or failed components. Cannot find any. I took off the ground wire off the power plug from the unit and plug the unit in. Found the unit working and operating as designed without tripping the breaker. I called Whirlpool tech line and spoke to Ed SR# 7738116047. Advised that the only two things that would cause the unit to do that would be the control or with the GFCI breaker. Advised that since the ground wire was removed from the backside of the cabinet that they could not be with the control as they would still trip the breaker and that as long as the unit is working right now, the issue is fine. Advised if issue comes back, the customer will need to update their refrigerator to a standard outlet. The unit is working as designed. Call complete."

Arrived on site for unit making grinding noise.. Ran test cycle and confirm noise. Inspected underneath unit and found cam failed. Replace cam and actuator and tested unit. Unit is functioning properly job complete

Arrived on site to test unit for unit not heating. Found d F7E1 error. Reset errors turned heating element on manually and unit heating g correctly job complete.

Arrived on site to inspect dishwasher. The motor assembly clips were broken and water was leaking from the main seal. I found the drain pump broken. I removed and replaced the motor assembly and the drain pump. I also found the float switch broken. I am ordering the float switch to resolve. No water connections to the unit. Office to schedule service. ; ordrng 1 WPW10346525 (Float) and 1 WPW10316267 (Standpipe)

Arrived on site to inspect OTR microwave. The bottom panel is dented in. I am ordering the bottom panel to resolve. Office to order parts and schedule service. ; ordrng 1 W11450485 (Base panel)

Arrived on site to install previously ordered part. Replaced fill valve W11175771. Test unit no is operating as designed. No leaks present at this time. Job complete

Arrived on site to inspect unit for dent on door. Confirmed dent on face of door will need to order glass door assembly and return part number W11315557. Office to reschedule. ; ordrng 1 W11315557 (Glass door)

"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested all burners and found the middle burner ignitor not arcing. I gained access to the switch harness and found the switch to the middle burner not seated properly. I adjusted the switch and retested and the unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for errors, tested unit found UI erratic with left buttons not responding, inspected and found panel UI is shorted do to corrosion, moisture is getting in through console, will need to replace console and panel UI, ordering parts office to reschedule ; ordrng 1 W11660284 (Console) and 1 W11632709 (UI panel)"

Arrived onsite for a dryer not heating. I found the thermal cut off open. I also found the customer duct full of lint and advised them cleaning the vent before the new parts are installed. I also found wire mesh installed on the outside of the complex and this is holding the flap open and catching the lint. I advised them to remove the wire. Ordering W10900067 CUTOFF-TML. RS for Thu 1/4.; ordrng 1 W10900067 (CUTOFF-TML)

Arrived on site for washer not turning on. Ran diagnostics and found no errors. All components pass test. When started under normal cycle the control would not start cycle. Recycled power to control and tested. Unit now working as designed. Call complete.

On arrival verified complaint of noise. Visual inspection of gearcase showed no signs of wear to any components and no oil. Ran error codes and found none. Ran test cycle and found no noise or issues. All operational test good unit working as designed job complete.

"Arrived on site for washer not starting cycle . Ran diagnostics got 0-2, 0-4, 8-1 . Found debris in valves . Ordering valve . Call to set return. ; ordrng 1 W11038689 (Valve)"

"Arrived on site for washer bouncing around during spin cycle . Ran diagnostics,no error codes . Unit passed test wash . Instructed customer on proper loading and soap usage . No water leaks detected at time of service . Job complete"

Arrived on site to inspect side by side refrigerator. The breaker trips when the unit is plugged in. I found a wire pinched on the back of the unit causing a short to ground. I repaired the wire and tested. The unit now operates as designed. No leaks observed during service.

"Arrived onsite for washer not filling up correctly. On inspection the customer was saying that only blankets and sheets are coming out with soap,still on them. Informed the customer to use the bulky/ sheet setting wash blankets and sheets in.explain that it will use more water on that setting and help get the soap it. I told customer it is an issue with all washers now. No water leaks detected during service."

"Arrived onsite for DISHWASHER leaking on right side. On inspection found evidence on the right side of the gasket was water marks running down the gasket. Installed new gasket and tested it in diagnostics mode. No water leaks detected during service. Customer said they have not seen it leak yet. Informed the customer to lets us know if it happens at the beginning, middle or the end of the cycle to help us troubleshoot the issue."

Arrived onsite for washer not spinning the water out of the clothes. On inspection the unit tub was hitting the side of the unit during spin cycle. Leveled the tub. I then calibrate the unit and now does not hit the side of the unit anymore. No water leaks detected during service.

"Arrived onsite for a DW that is having issues where the counter top light is nor operating though the bulb is good. Upon arrival I checked for voltage that the connector at the bulb socket and found none though I pushed the light button on the control washer tells me that the control is not sending voltage to the socket, I replaced the control and tested the unit and found unit operating as designed (bulb eliminated/the MW is heating)"

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for not washing. Test unit and found unit not getting water. Found float stuck I. The upper position making unit think its full of water. Secured float test unit and unit test good job complete.

"Arrived on site for previously diagnosed parts. Installed the center burner valve, tested unit and the simmer flame does not go out anymore when you go from high flame to simmer flame. The unit is operating as designed and no gas leak detected during service."

"Arrived on site for oven not heating, upon arrival test unit and igniter is energizing but not igniting a flame. Test amp draw of igniter and is slightly below specifications. Replaced igniter and there is no change foundshut off on regulator was in OFF position. Reset switch on regulator and test unit by preheating oven to 350. Unit is now operating as designed. No gas leaks present at this time. Job complete"

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived on site to test unit for incomplete cycles, customer stated that on most cycles washer does not fill with water and starts agitating. Tested unit found all components activating and running properly. Explained to customer how every cycle is programmed, explained how the extra power button works, advised customer to read through owners manual on how to properly use unit, if customer has any other concerns advised to call customer service, at this time no leaks detected job complete"

"Arrived on site for unit not operating with lid locked. Upon arrival,ran diagnostics and got F5-E3 lid will not lock or unlock. Removed console to test control and latch. Am getting 120 at control. Am getting correct voltage from control to latch. Need to replace latch. Replaced latch and test unit. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site for dead washer . Found unit not powering up and lid locked . Found drain pump had failed and shorted control out . Replaced drain pump and control . Ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase, slider and clutch and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the door handle and toeplate inside the unit and it not fully installed. The customer advised that when the installer got the water line and drain hose connected and the unit plugged in, it began to show an error code. Customer plugged the unit in and I attempted to place it in diagnostics but before I could finish the key sequence, the error code F8E4-float switch open appeared. I attempted several times to clear the code but it failed. I tested the float switch and could not hear it making the clicking noise when its engaged. I removed and replaced the float switch and attempted to place the unit in diagnostics and this time it responded. I cleared the code and tested the unit and it is operating as designed. The customer advised they would call the installer to come and finish installing the unit. No water leaks observed during service, job completed."

"Arrived on site to test unit for water leak, customer has showed couple images of leaking water from ice maker, tested unit found ice cubes are harvesting as full molds, ice maker is overfilling causing water to leak, ice maker water fill logic is malfunctioning, will need to replace dual valve, UI and ice maker as precautionary, ordered parts rescheduled for 1/4; ordrng 1 W11387387 (UI) and 1 W11658802 (Ice maker)"

Arrived on site for refrigerator not making ice. Replaced water valve. Verified operation. Call complete.

Arrived onsite for previously diagnosed parts. Installed the new control board into the unit. I checked to see if there was ice in the IM and there was no ice or water. Called WP talked with Bruce and found that there is no test for the IM on this unit. You have to check for voltage at the IM to see if it is working. I checked the IM again and there was water in tray now. Told customer to call if there was no ice tomorrow.

"Arrived on site for door not shutting properly , found hing had come out of placement on left side . Repositioned door back into receivers . Also one of the burner knobs is broken . Ordering knob . No other issues at this time . Call to set return . ; ordrng 1 W10836470 (Knob)"

Arrived on site for washer making a screeching noise during final spin. Upon arrival customer provided video of sound and I was able to trace issue down to belt and cam rubbing. Found no oil leaks and replaced cam and belt. Tested unit with 5 towels and found noise no longer present and no leaks. Call complete

Arrived on site for refrigerator not making ice. Customer said it started working at night. Confirmed water valve is good. Icemaker cycling at this time. Replaced icemaker as precaution. Cycled and filled. Call complete.

Arrived onsite for a microwave to replace the previous diagnosed parts. The customer stated the microwave would not heat at all. I confirmed this and replaced the high voltage transformer. I tested the microwave and found it heating properly now. Call complete.

Arrived on site diagnosed a defective bin thermistor replaced bin thermistor ran diagnostics all test passed. ; used 1 WPW10511923 (Thermistor) from stock

"Arrived on site to inspect wall oven door damage. Upon further inspection, I found the upper oven door glass broken. I removed and replaced the outer door glass and placed the door back on the unit to find the door handle is damaged as well. I attempted to adjust the handle but was unsuccessful. I am ordering the handle and scheduled return service for 01/04/24. ; ordrng 1 W11518518 (Upper door handle)"

Arrived on site for softener not dispensing . Found debris clogging cold water valve . Replaced valve . Ran diagnostics no error codes and unit is functioning normally. No water leaks detected at time of service. Job complete

"Arrived on site for multiple issues. Food freezing in fresh food section,frost build up in freezer and light not always coming on. Diagnosed unit will need a new damper control and sealer added to liner gaps around damper housing,both slides will need to be replaced,temp harness will need to be replaced and light switch will also added adhesive to gaps between liner and cabinet. ; ordrng 1 W11708428 (Harness) and 1 W11396033 (Switch light) and 2 W11658403 (Slides)s and 1 WP482338 (Adhesive white) and 1 WPW10594329 (Damper control) and 1 212643 (Sealer gum)"

Arrived on site to test unit for unit not igniting. Test unit and installed new burner caps. Turned all burners on and all burners igniting correctly. Job complete.

"Arrived on site to replace, failed switch harness. Replaced harness and tested. As soon as the left front knob was turned, the module on the spark harness failed. Re-ordering switch harness, but also ordering electrode and spark module due to circuit causing short. Office to reschedule. ; ordrng 1 W10674921 (Left front) and 1 W11661579 (Switch harness) and 1 W10628302 (Left front electrode) and 1 WPW10475150 (Spark module)"

"Arrived on site. Installed new door and screws found damaged protective film,removed film found damaged stainless steel ordering another door. ; ordrng 1 W11436604 (Rh door)"

Arrived onsite for previously diagnosed parts. Installed the auger motor and tested the unit and still didnt work. Installed the controller and the ice dispenser started to work. The control board was not sending the correct voltage to the auger motor. The refrigerator is operating as designed and no water leaks detected during service.

"Arrived onsite for unit making vibrating noise during use. Upon arrival ran unit after about 5-10 minutes could hear noise. Maneuvered unit for inspection noise stopped. Ran unit empty and with clothes and did not make noise again. Put unit back in place and ran again. Noise started again for approximately 1-2 minutes then went away during a 30 minute cycle. Called tech line due to intermittent issues. Spoke to Nate SR#7738122611. Tech stated a very intermittent noise will be difficult to address, more so, if it not inhibiting the functionality of the unit it may be seen as a cosmetic issue. Only recommendation was if symptoms persist it possible to try Dryer Foam tape wp3191239. Between the cabinet to reduce vibrations. Customer will monitor"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness per tech line, tested unit, unit Is running as intended. Job complete."

"Arrived on site to test unit for no heat, tested unit found shorted thermal cutoffs, replaced cutoffs from truck stock and tested unit is now heating ran vent test and it failed, noticed that customer has a secondary lint trap installed and it has a 2 inch layer of lint preventing proper air flow, customer was not aware that secondary lint trap needs to be cleaned out, cleaned out and tested, unit is now running as designed, job complete"

Arrived on site to inspect top load washer clicking noise. I ran the unit in spin and could hear the clicking noise coming from the bottom. I removed and replaced the slider and tested. The unit now operates as designed. No leaks observed during service.

"Arrived on site to test unit for broken door, tested unit and found plastic film peeling from inside door glass, due to the damaged door glass replaced microwave door, tested unit, unit is now running as designed, job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor assembly failure, vent failure and main control failure, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for ice machine leaking. Removed front and back panel. Found unit is leaking from drain pump tube. Found clamp was not properly secured. Secured all hose clamps. Verified operation. No leaks. Call complete.

WFE535S0LS0 Arrived to install previous diagnosed and ordered part. I removed and replaced the failed burner and tested. The unit resumed normal operation.

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

"Arrived on site to test unit for water leak, customer stated that she was running a clean washer cycle with no afresh tablet and the washer started to leak. Tested unit, found no error codes, filled the tub half way with water, inspected unit for any water leaks and couldnt find any, inspected vent and found some suds residue that could be responsible for water leak, advised customer to monitor and if it returns call us back, unit is running as designed, no leaks detected job complete"

"Arrived on site to inspect unit for water spout not dispensing water. Upon closer inspection found reservoir to be frozen, was able to loosen ice and get water to travel to spout freely. Raised temperature in RC cavity, and advised customer if issue persists to raise it the highest temperature cooling setting available if reservoir freezes over again, also informed customer unit is designed to opened up periodically throughout the day and not meeting that standard can cause issues. Added Permagum to reservoir area to help mitigate how much cold air is settling at the reservoir. Job complete."

"WRS588FIHW00 Arrived to inspect stuck filter. I found the filter had lodged in place and the door had popped out of place. I was able to remove the filter and upon inspection, found the door in serviceable condition and reinstalled. The ice maker had stopped production and upon inspection, I found it had fractured and popped out of place. I removed and replaced the ice maker and the unit regained all normal functions. No leaks observed during service."

Arrived onsite and found that the home was not occupied I tried the front door and the back door and found that they were locked I contacted the office and the office contacted the customer and left and VM and I waited 10mins and still no one showed and I left a door hanger and moved on office to reschedule ; O-emld tckt

"Arrived on site to test unit for leaking water, tested unit and found a slab of ice frozen in the bottom of the freezer, removed slab and inspected drain, found it completely frozen over, thawed out drain tube and found a red plug blocking water from draining properly, removed plug and tested, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not heating properly, customer stated that after cycle is complete a lot of moisture remains on the tub and dishes, ran a full diagnostics and found all components activating properly, heater is engaging, stated to customer due to plastic tub heater does not get hot enough to completely dry dishes, rinse aid must be used at all times and overtime performance will get slightly better, advised customer to prop door open when cycle is complete to allow it to air out naturally, unit is running as designed, no leaks detected, job complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site. Found small leak at filter drier replaced drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics good frost formation on evaporator plate unit passed all other diagnostic test. ; used 1 w10843121 (Drier) from stock

Arrived on site to inspect gas range. The front glass has come out of the bottom holders and is hanging. I was able to reinstall the front glass and add tape so that it stays in place. The top door trim is bent and not flat. I am ordering the top trim to resolve. No gas leaks detected during service. ; ordrng 1 W11105139 (Top trim)

Arrived on site for door not opening and closing properly. Upon arrival inspected unit. Found that the toe kick was not installed properly and binding the door near the vent area. Disassembled and resecure toe kick. Tested and door is now operating properly. Job complete.

"Arrived on site for oven door seal falling off. Upon arrival,inspected unit and found oven door seal has failed. Need to replace seal. Ordering seal . Office to reschedule. ; ordrng 1 WPW10535778 (Door seal)"

"Arrived on wire to install previously diagnosed and ordered parts. Per previous techs diagnosis I removed and replaced the FC evap fan motor harness and blades. In the process, I found the top left evap cover screw not fully screwed in and the left mounting screw for the evap,motor housing was not tightened. I tested the unit before removing parts and found the noise was due to the screws not being tightened. Reassembled the FC section and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for clothes not cleaning, customer stated that the washer was receiving no water, tested unit found water trickling into the tub, removed water lines and found hot and cold valves completely clogged with rust, will need to replace Valve to fix issue, advised customer that in order prevent this issue from happening again a in-line filter would need to be installed,ordering valve rescheduled for 1/3; schdld next appmnt for 1/3 WED !"

Arrived on site for washer showing f9e1 in diagnostics. Upon arrival confirmed error and found drain pump failing to pump water out. Replaced pump and tested unit. Found washer working as designed with no leaks. Call complete.

Arrived on site for a dryer. That is not heating again. Inspected unit and work area. Check voltage to the unit and found proper voltage. Did verify the no heat coming from the dryer when the unit was on a time dry cycle. Checked all heating components and found the thermal cut off open again. Check the heater and found no continuity between any of the heater windings and the chassis indicating a good circuit. Check the operating thermostat and found it working an operating as designed. I called Whirlpool Techline and spoke to Ed SR# 7738108120. He had me measure operating temperatures on the exhaust and determine that because the unit was cycling properly that the issue would have to be with the customer loading or with the venting system throughout the home. Advised the customer of Tech lines findings and the unit is working an operating as designed. Call complete.

"WZF34X20DW05 Arrived for cooling issues. The customer had experienced a partial thawing of items within the freezer. I found the cabinet at just below freezing, but the high side tubing was quite warm. After exposing the evaporator, I found the sound of the refrigerant traveling through the lines was intermittent, showing poor refrigerant movement in the system. Office to order the compressor, service port and dryer and the the evaporator will be added, in case of need. No water connections to unit. ; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evaporator) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port)"

Arrived on site for previously diagnosed door switch needing to be installed in fridge. Upon arrival reconfirmed issue and installed part. Found full functionality restored. Call complete

On arrival verified complaint of melting ice in bin. Found temp was 17 degrees. And RC temp was 41. Ran test 3 and heard either evap fan or damper are knocking. Ice box fan and thermistor pass. Ordering both. Rescheduled for 01/01; ordrng 1 W11578030 (Evap fan motor) and 1 WPW10479155 (Damper)

Arrived onsite for a cooktop with bezel issues. I found the bezels loose and not attached to the cooktop. I replaced the loose bezels. I found no heat issue that caused this. Call complete.

Arrived on site to test unit for unit not getting to temp. Replaced sensor test unit and unit test good job complete.

"Arrived on site to inspect unit for humming noise coming from unit, noise goes away when door is pressed. Upon closer inspection found loose screw on bottom panel causing slight vibration tightened screw and got rid of vibration,. Tested unit, unit is running as intended. Job complete."

Arrived onsite for vent hood not able to power the fan off. On inspection found that the off button for the fan was pushed all the back behind the vent hood and would not release. Removed the old control board and was installing the new one. I plugged the unit in to see which button was the lights and which ones were the fan button. Went to install the controller and shorted it out on the vent hood. Ordering another controller switch to return with. ; ordrng 1 W10851619 (Motor control)

"Arrived on site to inspect washer dispenser holding water. Upon further inspection , the customer advised the fabric softener dispenser is holding water. Raised the lid to inspect and found a small amount of water in the dispenser reservoir and also found some old softener as well. I raised the top panel to gain access to the dispenser and found the port where the water flows out into the basket had old softener debris inside (photo). Using a Qtip, I attempted to clear the debris but was unable to get all of it out. Also found the Load & Go dispenser is leaking detergent. When I went to pull the unit out further p, I found a small amount of water on the floor at the front left corner. I found that when the softener dispenser is dispensing into the basket, its spraying out and running down the inside of the side panels and onto the floor due to the build up of softener in the dispenser. I advised the customer of my findings and they advised they have a water softener system. I am ordering the faucet switch assembly and UI fascia and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/01/24 (KC). I will return with prescreened parts. No water leaks observed at the end of service and I made recommendations for use and care, as well as, detergent and softener use.; ordrng 1 W11569112 (Faucet switch assembly) and 1 W11478525 (UI fascia) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to replace tub diagnosed in previous trip. Replaced tub without punched through holes with correct tub. Also replaced cam and belt as a precautionary. Tested unit, unit is running as intended. Job complete."

"Arrived on site to inspect unit for grinding noise. Upon closer inspection found damaged actuator, gear case, belt and cam. Will need to order actuator and return. Office to reschedule. ; ordrng 1 W11481722 (Actuator)"

Arrived onsite for a cooktop to replace the previous diagnosed parts recommended by techline. I replaced the orifice holder and the burner caps. I tested the center burner and it improved it a lot but if the gas is set in just the right position which is just a little higher than simmer it will make the puff sound occasionally. The customer is happy with the way it is performing now and agrees its a lot better than before. Call complete.