We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Lorena, TX 76655
Jonathan M
Job Details: 01/04/2024
"Arrived on site for a washing machine that is flashing an LF error code. Inspected unit and work area. Around the unit through diagnostics and did confirm an F8 E1 (low/no water detected during the fill) error code. Tested both valves and found the cold water valve, not drying in any water. Checked voltage on the valve and found proper voltage being sent from the control. I replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Georgetown, TX 78628
Lou
Job Details: 01/04/2024
"Arrived on site to inspect refrigerator noises. Upon arrival, the customer advised that they were notified by the vendor that the unit is being replaced on 01/10/24. No repairs made at this time, job completed."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Austin, TX 78725
Matthew
Job Details: 01/04/2024
"Arrived onsite for unit console not responding and display being dimly lit. Upon arrival customer stated that unit was not responding then lost total power due to storm. Once the storm cleared , unit powered on and has been functioning since. No error codes stored and unit is functioning properly. Called techline for assistance. Spoke to Nate SR#7738168242. Tech notified that since unit is not in a failed state, proper diagnosis can not be completed. If found in a failed state voltages need to be verified from control. Notified tech line that control and UI have been replaced. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Round Rock, TX 78665
Kimo
Job Details: 01/04/2024
Arrived on site to inspect previously ordered part. Upon arrival I installed the ui as it comes with the ui harness. And tested the unit several times and found unit operating as designed. I showed the customer how to connect the unit to the WiFi so that the unit can get its updates and keep the unit operating properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78703
Scott
Job Details: 01/04/2024
Arrived on site for door not alining properly . Found installation need to be tweaked to match counter top . Only issue found . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Austin, TX 78739
Leonardo
Job Details: 01/04/2024
Arrived on site to test unit for not washing and not drying. Test unit and found bad wash motor and element. Replaced sump and Motor and heating element. Test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Meridian, TX 76665
Jonathan M
Job Details: 01/04/2024
Arrived on site for a dishwasher that is really loud. Inspected unit and work area. Did confirm the customers complaint and found the unit making a loud grinding sound when the wash motor was running. Checked the wash motor and found the windings opening up causing the issue. I went ahead and replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2024
"Arrived on site to inspect unit for not heating during drying cycles. Upon arrival error code f2e1 present. Upon closer inspection found heating element was severed in multiple pieces. Replaced damaged heating element, tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78737
Luis
Job Details: 01/04/2024
"2021Arrived on site for no ice. Removed cover found broken wires on grid cutter,ran diagnostics pump not sending power to valve,replaced grid cutter and pump ran diagnostics all test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDB01
Near Austin, TX 78744
Scott
Job Details: 01/04/2024
Arrived on site to replace fresh food door . Found door was not correct for this model . Replaced ordered hinge parts . Reduced gap but will need door to complete repair . Ordering fresh food door and center hinge . No water leaks detected at time of service. Call to set return. ; ordrng 1 LW10570564 (Fc door black) and 1 WP2166037 (Center hinge)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Bertram, TX 78605
Miguel
Job Details: 01/04/2024
"Arrived on site for washer not spinning, just fills and drains. Found f8e1. Ran through test and confirmed unit does fill wash drain and spin. Completed with same error. Blew through pressure hose to confirm it is not clogged. Was going to replace valve and control but valve part was wrong in box. Replaced control,as it has pressure switch. Ran through diagnostics again. This time unit passed with no error. Call complete. ; ordrng 1 W11513255 (Water valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Matthew
Job Details: 01/04/2024
"Arrived onsite to replace faulty basket. Customer moved unit to garage due to not being able to operate. Replaced suspension, basket and tub ring. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78752
Matthew
Job Details: 01/04/2024
Arrived on site for door damage. Upon arrival inspected unit and found fresh food door was damaged. Replaced door. Unit is functioning properly. Job complete.
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Elgin, TX 78621
Joe Z
Job Details: 01/04/2024
"Arrived on site for not spinning correctly and leaving clothes wet at end of cycle. Upon arrival,ran diagnostics and got error code F7-E1 basket speed fault. Test unit and found shaft spins but does not catch hub on basket. Removed hub for inspection and found hub gear has failed. Need to replace hub. Replaced with truck stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Matthew
Job Details: 01/04/2024
Arrived on site to replace faulty fan and cavity thermistor. Replace parts and tested. Unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Holland, TX 76534
Tyler
Job Details: 01/04/2024
Arrived on site for refrigerator not making ice or dispensing water properly. Upon arrival confirmed complaint found refrigerator was connected to a water softener system and also found that the water valve was not allowing any water to pass through. I replaced water valve and instructed the customer to leave the filter out of the fridge and valve both icemakers and the dispenser functioning as designed with no leaks call complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS
Near Cedar Park, TX 78613
Maurice R
Job Details: 01/04/2024
Arrived onsite for oven over heating. Pulled oven tested the temperature sensor 1k bake burner 19 ohms broiler element 29 ohms cutoff was good. Reinstalled the unit and testing temperature high side 413? low side 328? avg 360? set 350? calibrated the unit down -5 the unit is operating as designed now.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Georgetown, TX 78626
Kimo
Job Details: 01/04/2024
"Arrived onsite for a range with a malfunction center burner. Upon arrival I tested the the burner and found that it would not ignite right away, I cleaned and adjusted the burner head and tested and found no change. I am ordering the burner head and returning on 01/11/24; ordrng 1 W11435660 (BURNR-HEAD)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near San Marcos, TX 78666
Andrey
Job Details: 01/04/2024
"Arrived on site to test unit for no power, customer stated it has power but console is acting erratic, split door and inspected console, found corrosion which shorted UI, replaced console, advised customer to limit moisture on top of console, tested unit, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID VENTHOOD
Model UVL6048JSS2
Near Austin, TX 78734
Paul
Job Details: 01/04/2024
Arrived onsite for a vent hood not operating at proper speeds. I tested the vent hood and found all three fan speeds working as designed and no issues. The customer stated the inspector said they were not working correctly. All functions on the hood are working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Liberty Hill, TX 78642
Gerry C
Job Details: 01/04/2024
"KDTM604KPS2 Arrived to inspect drying and washability. The customer was using the correct type of detergent and I made recommendations on the amount, that matches their usage. The rinse agent was set too high and I corrected, via the hidden menu system. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, TX 78640
Leonardo
Job Details: 01/04/2024
Arrived on site to test unit for gas smell. Found bake burner not lighting all around. Will order new bake burner office to reschedule ; ordrng 1 W11220387 (Bake burner)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2024
"Arrived on site to inspect unit for tripping breaker during normal operations. Upon closer inspection was able to preheat oven to 350 with no issues, customer stated issue typically happened during preheat cycle. Informed customer of ongoing issues with GFCI, AFCI breakers and showed service pointer regarding issue. Recommend having contractor change out faulty breaker with properly functioning breaker. Job complete."
We serviced a
ELECTROLUX REFRIGERATOR
Model E32AR85PQSE
Near Liberty Hill, TX 78642
Gerry C
Job Details: 01/04/2024
"E32AR85PQSE Arrived to inspect cooling issue. I found the slightest frost pattern at the capillary tube entrance into the cabinet and up to, and including approximately two inches of evaporator, cap tube receiving tubing. There was not enough frost/cooling to create an ice ball. Thermography reveled the compressor in the low 100s and the condenser was just slightly elevated above room temperature, much too cool on both accounts to create cooling. The compressor was drawing 0.22 amps during run and would only draw 4.68 amps during short-cycled start attempts. The compressor did attempt to start three times, an indicator of the presence of some gas within the system. Additionally, thermography then revealed within the first few minutes of compressor reengagement, there was appreciable heat within the discharge and condenser, and the amp draw was near double. Suspecting a leak within the system, I tapped both high and low sides and found 86 psi on the high and 16 of vacuum on the low, leading to a high likelihood of a very slow leak. I removed and replaced the evaporator, compressor, dye drier and service port. Ensuring vacuum made it below 500 microns and held for additional time, I charged with the MFG specified refrigerant charge and tested. The unit began cooling and operated as designed. No water connections to unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Buda, TX 78610
Andrey
Job Details: 01/04/2024
"Arrived on site to replace previously diagnosed ice maker, valve, and UI. Replaced parts, leveled unit, tested unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Andice, TX 78628
Lou
Job Details: 01/04/2024
"Arrived on site to inspect venthood blower not working on the lower settings. Upon further inspection, I tested the venthood blower settings and all are operating as designed. The customer advised that the #1 & #2 speed settings intermittently wont work. I found a large amount of cooking grease on the main control and the blower motor looks fine. I tested continuity at the control and got good readings. I advised the customer of my findings and the only thing that could be happening is the switches arent making good contact inside but Im unable to open the control to check. I am ordering the main control and scheduled return service for 01/11/24. ; schdld next appmnt for 1/11 THU !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Georgetown, TX 78626
Kimo
Job Details: 01/04/2024
Arrived onsite to install previously diagnosed and ordered part. Upon arrival I installed the new float and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Santa Clara, TX 78124
Andrew
Job Details: 01/04/2024
Arrived on site to install previously diagnosed control. Found parts were not correct. Spoke with service management and corrected issue. Ordering parts and scheduled for 1/15. ; ordrng 1 W10906428 (Control) and 1 W11025157 (Sump assembly) and 1 W11227372 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76711
Jonathan M
Job Details: 01/04/2024
Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. The customer advised that her old washing machine locked immediately as soon as the cycle started and they were unsure why the unit wasnt locked from the start. I did confirm that this is normal operation and just the programming of the unit. Tested the unit several times and the unit is working and operating as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Belton, TX 76513
Tyler
Job Details: 01/04/2024
Arrived on site for dryer leaking to much water when steam feature was used. Upon arrival confirmed issue and found valve ohming at 1.5k and slightly leaking. Replaced valve and tested steam features. Found no leaks and unit working as designed. Also informed customer on how much laundry to put into unit when using steam refresh cycle. Call complete
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 01/04/2024
"Arrived on site for a washing machine that had a basket pull away from the cabinet. Inspected unit and work area. Found one of the suspension rods had broken and fell. The customer advised that randomly the unit will start going off balance, and will start banging really loudly. Looked through ServiceMatters and found a service pointer that deals with this issue (W11684122). Verified the customers, model and serial numbers matched the range within the service pointer and checked the basket. Found the holes on the inside of the basket had not been fully punched through. Per the service pointer we will need to order the new basket for repair. Ordering the basket and will return with a couple extra parts. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11172199 (Basket) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EB0
Near Austin, TX 78723
Joe Z
Job Details: 01/04/2024
Arrived onsite with replacement knob. Job complete.
We serviced a
MAYTAG RANGE
Model MGT8800FZ10
Near Austin, TX 78734
Paul
Job Details: 01/04/2024
Arrived onsite for a range with the ovens not getting hot. I found the shut off on the regulator not opened. I opened it and tested the ovens. Both ovens are working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Pflugerville, TX 78660
Wesley
Job Details: 01/04/2024
Arrived onsite and found unit operating with concerns about lint on clothes following washing. Provided detailed instruction on design and detergent use and water volume. All checks good. Calibrated.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Georgetown, TX 78633
Sterling
Job Details: 01/04/2024
On arrival verified complaint for F7E1. Ran diagnostics check for error codes and confirmed code F7e1. Ran tach test in sensor check and it functions correctly. Ran spin and agitate check and cam made noise. Found gearcase is dry but cam is wearing down and so is the belt. Replaced both. This can cause the F7E1 code. Ran calibration and job complete no leaks detected during service.
We serviced a
WHIRLPOOL FREEZER
Model WRT138FFDM01
Near Austin, TX 78747
Luis
Job Details: 01/04/2024
"Arrived on site. Found gasket not sealing to cabinet,remolded gasket checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 01/04/2024
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Liberty Hill, TX 78642
Gerry C
Job Details: 01/04/2024
KODE500ESS20 Arrived to install previously diagnosed and ordered part. I removed and replaced the faulty upper oven handle and tested. Operational test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Kimo
Job Details: 01/04/2024
Arrived onsite to install previously ordered parts. Upon arrival I installed the new basket SP?W11695259. And new suspension. And tested the unit and found unit operating as designed no leak
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Georgetown, TX 78626
Sterling
Job Details: 01/04/2024
On arrival verified complaint of unit not pumping out all the water. Visual inspection of unit showed no issues. Checked error codes found no error codes. Ran diag cycle and machine is working as designed no noises or failures. Advised customer on proper use and care. Job complete no leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78726
Paul
Job Details: 01/04/2024
Arrived onsite for a dryer to replace the previous diagnosed parts. I installed a thermal cutoff kit and tested the dryer. The dryer is working as designed and now has good air flow after the customer had the vent cleaned. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Leander, TX 78641
Maurice R
Job Details: 01/04/2024
Arrived onsite for washer not filling up with water. On inspection I ran the unit on heavy cycle and during the agitation cycle the unit did not lock the lid due the cycle. Installed a new control board and retested the unit it now locks the lid in agate cycle. Informed the customer that the unit does not fill up like the old washer did. She is loading the washer 90% full to the top. Told customer about 2/3 of the way up on the top is as high as you want to go. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Leander, TX 78641
Maurice R
Job Details: 01/04/2024
"Arrived onsite for dishwasher with error F8E4 overflow sensor tripped. Found no water in the tray and did not find the error in memory. Ran the unit to see if I could see a leak. It completed the diagnostics cycle with no issues. Saw no evidence of water leak, the unit was unplugged and water turn off. I found no issues."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78741
Scott
Job Details: 01/04/2024
"Arrived on site ,replaced valve . Ran diagnostics all checked normal. Job complete"
We serviced a
JENN-AIR RANGE
Model JDRP548WP02
Near Austin, TX 78734
Paul
Job Details: 01/04/2024
Arrived onsite for a range to replace the previous diagnosed parts. I replaced both convection fans and the main control on the right side large oven. I tested the oven and it is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model wfw560chw4
Near Manor, TX 78653
Wesley
Job Details: 01/04/2024
Arrived onsite and found unit operating with f0e2 error code. Customer had experienced a sudsing leak. Advised customer on proper use and care. Unit does not leak during full cycle as tested by maintenance.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78704
Luis
Job Details: 01/04/2024
"Arrived on site. Replaced switch,slides added adhesive to liner gaps in freezer section,replaced damper,left damper unplugged ran fan found air leaking around housing,added sealer around housing till air was no longer leaking around housing,reconnected damper tested damper operation unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78717
Maurice R
Job Details: 01/04/2024
Arrived on site for a washer walking. On inspection ran the unit In diagnostic mode and during the spring cycle it started to move when the spin cycle started up. Replaced the suspension and now during spin it does not move around anymore. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Austin, TX 78703
Matthew
Job Details: 01/04/2024
"Arrived on site for unit. Not draining properly. Upon arrival inspected unit. Put unit in diagnostics and found stored error Codes for Long fill and off balance error. Ran test and components passed, including drain pump. Found that drain hose was inserted at the standpipe about a foot and a half when it should only be inserted no more than 4 to 5 inches. Unit was siphoning, causing the Longfield air to appear and cycle not complete properly. Secure drain hose properly and tested. Unit is functioning properly. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78727
Scott
Job Details: 01/04/2024
Arrived on site for previous valve issue . Parts not needed . Found insulation blocking return vent and water line frozen up . Cleared return and thawed out water line . Adjusted Dampner temp and control temp set too cold . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Uhland, TX 78640
Andrey
Job Details: 01/04/2024
"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over and no signs of heater attempting to defrost, will need to replace heater harness assembly, thermistor, control and UI on next visit, ordering parts, advised customer to unplug unit 24-48 hours before next service, reschedule for 1/10 ; ordrng 1 W11650662 (Heater harness) and 1 W11518204 (User interface) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Kyle, TX 78640
Leonardo
Job Details: 01/04/2024
Arrived on site to test unit for unit tripping breaker when oven turns on. Replace bake and broiler elements test unit and unit still tripping breaker. Advised customer to check breaker job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bastrop, TX 78602
Joe Z
Job Details: 01/04/2024
"Arrived on site for squeaking at beginning of spin cycle. Upon arrival, test unit and begins to squeak at beginning of spin,then stops squeaking. Raised unit to inspect lower components. Found belt loose. Need to replace belt. Replaced belt W11239857. Test unit and is operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Lou
Job Details: 01/04/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I shaped the gasket to sealed properly. Test3d door operations and it is operating and sealing as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Buda, TX 78610
Leonardo
Job Details: 01/04/2024
Arrived on site to test unit for gas smell. Test unit and found oven heating then not turning g back on releasing gas. Will need new igniter and bake burner. Customer declined estimate job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 01/04/2024
"Arrived on site to replace valve and pressure regulator diagnosed on previous trip. Replaced water valve and added pressure regulator to water line. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Waco, TX 76705
Jonathan M
Job Details: 01/04/2024
Arrived on site to install previously diagnose part. Inspected unit and work area. Replaced the control panel and tested the unit. Found all buttons working and operating as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Pflugerville, TX 78660
Wesley
Job Details: 01/04/2024
Arrived onsite and determined unit drain hose had been inserted deep enough into the standpipe to cause consistent siphoning. Tested unit and determined unit to be operating as designed after having the drain properly installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Burnet, TX 78611
Miguel
Job Details: 01/04/2024
Arrived on site for refrigerator not cooling. Unit was unplugged. Confirmed compressor shutting off on overload. Use new start device. Compressor still does not start. Will need new compressor. Copper cap tube. R600. Office will call to schedule; ordrng 1 W11506635 (Coupler) and 1 WPW10143759 (Drier) and 1 Nitrogen (Nitrogen) and 1 W11574734 (Compressor)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Austin, TX 78727
Paul
Job Details: 01/03/2024
Arrived onsite for a wall oven that keeps beeping and giving a power failure message. On arrival I found the UI power button not responding. I checked for correct voltage at the UI and found it good. I found the connector on the left side of the chassis not snapped all the way in. I snapped the connector closed and powered the oven. I found a stored F6E0 UI lost communications error code. I deleted the code and tested all functions of the oven and microwave. All are working as designed. The unit is connected to WiFi. I explained to the customer to monitor the unit and if it continues to happen we would need to replace the console. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78733
Kimo
Job Details: 01/03/2024
"Arrived onsite for a laundry center that is have water temp issues. Upon arrival I checked that the hoses where connected to the correct valve (hot water tap to hot water valve and cold water tap to cold water valve) and found that they where connected correctly. I then removed the hot water hose from the unit and turned the tap on and found hood water flow but the water would,not get hot it would get some water warm but then it gets cold again. This continued to happen no matter how long the hot water ran. I did the same with the cold water and it stayed cold which is normal. I advised the customer that This issue is a plumbing issue."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78735
Scott
Job Details: 01/03/2024
Arrived on site for washer starting but not filing and timing out to low flow error code . Found cold water valve connection had backed itself off valve . Replaced connection . Ran diagnostics as well as quick wash and normal cycle . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78747
Matthew
Job Details: 01/03/2024
Arrived on site for unit having damage door. Upon arrival inspected unit and found freezer door damaged. Customer had whirlpool. Send doors on site. Replace freezer door. Unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
"Arrived on site to inspect unit for not heating or tumbling. Upon closer inspection found thermal fuse reading open. Replaced bad thermal fuse with functioning thermal fuse. Tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Austin, TX 78702
Kimo
Job Details: 01/03/2024
Arrived onsite for a washer that moving around when in spin. Upon arrival I I checked that the unit was leveled and it was. Upon further inspection I found that the agitator was not secured properly I tightened it and ran a test with clothes in the unit and found the unit is no longer moving across the floor but when checking the agitator I found it loose again. Upon further inspection I found that the splits of the agitator was stripped. I am ordering it and the gearcase. No leaks found and this time. Set return for 01/09/24; ordrng 1 W11418231 (AGITATOR) and 1 W11418231 (AGITATOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Luis
Job Details: 01/03/2024
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,removed cover oh,ed heater good replaced defrost thermistor and main control advised office to have maintenance place towels around unit during defrost"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MSS00
Near Temple, TX 76502
Jonathan M
Job Details: 01/03/2024
"Arrived on site for a refrigerator that is tripping the breaker. Inspected unit and work area. The customer advised the unit did not tripped the breaker and that the tripping of the breaker happened back in October, but has not done it since. Why they called was because the icemaker stopped working for 2 to 3 days and they had ice and products melting in the freezer section for a day. She advised that she was sure that nothing I was keeping the door open and that the unit just did it itself. Found proper temperatures in the fridge and freezer section and found the ice container completely full. She advised the unit has been working for the past five days and has not had any issue. Found no evidence of a defrost issue in the freezer section. I called whirlpool techline and spoke to Rich SR# 7738154824. he advised that because the unit has returned to normal and this hasnt happened before, he advised that he believes the issue was with the door not being closed properly and that with the unit completely running properly, there is nothing to check. He advised to make no repairs and to have the customer call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
Matthew
Job Details: 01/03/2024
"Arrived onsite to replace upper door trim panel. Replaced panel , adjusted bottom trim with brackets and applied more adhesive to hold. Unit is functioning properly. Customer is not convinced repair will hold. Called tech line for assistance. Sent pictures and confirmed door is secured. No additional repairs to be made. Joe SR#7738157389. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Georgetown, TX 78633
Tyler
Job Details: 01/03/2024
Arrived on site for washer moving around loudly and not staying * I. Place correctly. Upon arrival found no errors found no major oil leaks. Found suspension working but washer wobbled a lot. Found flooring of wash room leaning to the back right at an angle and relvled washer as best as it could be and locked feet in place. Ran washer with 8 towels and found not abnormal movement or noises. Unit works as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Austin, TX 78723
Joe Z
Job Details: 01/03/2024
"Arrived on site for not powering on. Upon arrival, test polarity and there is no power from supply. Found GFCI breaker tripped. Restored power and tried unit on different cycles and unit is operating correctly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Spicewood, TX 78669
Luis
Job Details: 01/03/2024
Arrived on site for no lights in freezer section diagnosed a defective switch replaced switch tested light unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/03/2024
Arrived onsite for dishwasher rack broken. On inspection found that the third rack was the one that the wheel broke off. The parts I have today are for the lower rack. Ordering the correct wheels for the third rack. No water leaks detected during service. Office to reschedule once all parts are in. ; ordrng 1 W11662340 (Left) and 1 W11675848 (Right side wheels)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cedar Park, TX 78613
Miguel
Job Details: 01/03/2024
"Arrived on site for refrigerator making noise. Ran test and found unit operating normally. Confirmed compressor noise is normal at both low and high speed. Diffuser was loud but working, replaced and verified operation. Call complete."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78749
Scott
Job Details: 01/03/2024
"Arrived on site for dryer squeaks when in use . Found left rear roller failing and making a lot of noise . Replaced both rollers ,belt ,and tension pulley from repair kit . Unit is functioning properly . No lint buildup at time of service . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Georgetown, TX 78633
Tyler
Job Details: 01/03/2024
"Arrived on site for washer not staying balanced and moving around the wash room. Upon arrival confirmed issue and found washer displacement. Inspected washer but found no failures in the tub, motor/bearing, or suspension rods. Found back left stabilizing foot on pedestal under unit was loose then found metal bracket thats apart of pedestal broken and not holding foot or unit in place when in use. Inofmred customer they would need to by a new pedestal in order to resolve off balance issue. Call complete"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFN15HX01
Near Spicewood, TX 78669
Luis
Job Details: 01/03/2024
"Arrived on site for loud noise. Found some odd noise from valve,found water pan not filling up fully pump shutting off water early. Replaced valve and pump,ran diagnostics all test passed"
We serviced a
KITCHENAID COOKTOP
Model KSGG700ESS6
Near Bastrop, TX 78602
Joe Z
Job Details: 01/03/2024
Arrived on site to install previously ordered part. Replaced orifices on front left burner. Test unit and is operating as designed. No gas leak present at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA00
Near Austin, TX 78746
Kimo
Job Details: 01/03/2024
"Arrived onsite for a IM that has stopped making ice. Upon arrival I ran the unit in diagnostic and found that all thermoses were good. I ran the water inlet valve, drain pump, resuscitation pump, and compressor and found the operating as designed. Upon further inspection I found that the reservoir cap was loose and leaking causing it not to hold water, causing the unit not to have enough water to make ice.i tightened up the cap and tested the unit in its normal running mode and found that the unit started making ice. I asked the customer to monitor the unit"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Sterling
Job Details: 01/03/2024
"On arrival verified complaint of bad tub. Replaced inner basket, tub ring, and suspensions. Ran calibration and test and no excess vibration or shaking found. Operational test good. Job complete no leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
"Arrived on site to replace both ice makers. Upon arrival customer stated RC ice maker began working after previous trip and has worked since then. Replaced FC ice maker ran unit through diagnostics, but unit never filled with water. Valve never engaged or hummed while running ice maker through a cycle. Will need to order control, valve, and damper and return. Office to reschedule. ; ordrng 1 WPW10479155 (Damper) and 1 W11482025 (Valve) and 1 W11224256 (Control)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78738
Scott
Job Details: 01/03/2024
Arrived on site for right read burner not lighting properly . Found debris covering orifice. Cleaned Debris off orifice . Burner is lighting properly . No gas leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS2
Near Dripping Springs, TX 78620
Scott
Job Details: 01/03/2024
Arrived on site for oven mostly lower not heating correctly . Ran diagnostics found ui error code multiple times in log . Did power reset . Ran temp checked @500 for both oven both . Both reaching temps. Recommended if errors occur again to replace UI . Collected 162.36 AUTHO 3W44A4. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Seguin, TX 78155
Andrey
Job Details: 01/03/2024
"Arrived on site to test unit for excessive shaking, tested unit and found suspension bouncy, replaced suspension and tested unit, unit is running as designed, no leaks detected job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bastrop, TX 78602
Joe Z
Job Details: 01/03/2024
"Arrived on site for not advancing through cycles. Upon arriving, ran diagnostics and got error code F8-E1 long fill. Ran automatic test and cold water dispenses slowly. Hot water is good. Unit drains ,agitates, and spins correctly. Removed hoses to test supply pressure. Pressure is good for both hot and cold. Found cold valve is faulty. Need to replace water valve. Ordering valve office to reschedule ; ordrng 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78628
Tyler
Job Details: 01/03/2024
"Arrived on site for refrigerator not making ice. Upon arrival checked temps and found fc at 11 and rc at 44 degrees. After further inspection I found condenser coils dirty, compressor area had signs of water/rust build up from low side return line of compressor, and air gaps in sealed drain line next to compressor. Cleared coil, and ran ice maker tests. Found no errors and ice maker harvested as designed with no leaks during fill. Found correct fill levels. Found both coils frosting over evenly but fc evap fan motor would never turn on in normal operation or diagnostics with a stable power supply at fc harness. Also found dispenser auger shaft missing for dispenser function. Rescheduled customer for 01/10/24 to complete repairs with new fc motor, hv control, shaft, and silicone. Ordering W11032800 evap fan motor, W11509548 shaft, W10843055 control, ; ordrng 1 W11032800 (Evap motor) and 1 W11509548 (Shaft) and 1 W10843055 (Hv Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Round Rock, TX 78664
Gerry C
Job Details: 01/03/2024
"WED5100HC3 Arrived to inspect noise. I found the water valve for steam equipped dryers had the original cover for the valve assembly still in place. Most of the time, the metal plate is stuck down to the rear cover due to the painting process, but this one was not and it was less than a mm away from the other metal. Any vibration caused the two pieces to contact and make the noise. I bent the plate slightly and then used aluminum insulative tape to secure the metal. Testing on no heat and all the way through high heat showed the issue was resolved. Operational test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Round Rock, TX 78681
Gerry C
Job Details: 01/03/2024
"KRFF507HPS03Arrived to inspect cooling issue. Upon arrival, the unit was set to the coolest setting and had been set line the for several days. The customer advised they have had very minimal ice production and certain frozen foods have not been frozen solid. I found minimal heating at the condenser and the return was just above room temperature. I disassembled the FC to access the evaporator and the refrigerant could then be heard to flow after just a few moments. After the flow resumed, I tested pressures and found them normal. I evacuated the system and then performed an extended vacuum. The unit was able to be vacuumed below 500 microns and it then held the vacuum for an additional 15 minutes, prior to charging. The sealed system started working as designed and I found the high side heat of the system within normal, expected ranges. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Austin, TX 78704
Kimo
Job Details: 01/03/2024
"Arrived onsite for a washer that is not drying properly. Upon arrival I installed the drain pump trap and found that it was fulfilled with pet hair causing the issue. Upon further inspection I found a over suds code stored which I advised the customer on detergent use to keep that from happening, I ran the unit in quick wash cycle and found that unit op as designed. sr#7737777320"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
"Arrived on site to inspect unit for burners not igniting. Upon arrival unit was sitting on island away from gas hook up. Unit also has scratches on sides from installation prior to arrival. Contractor stated cut of counter top was to small for unit, switched orifices from natural gas to liquid pro pain. Was not able to test due to unit not fitting in cutout. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Andrey
Job Details: 01/03/2024
"Arrived on site to test unit for not power. Tested unit and found unit has power but drain pump not engaging, inspected drain pump and found power connection not seated properly, secured connection and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, TX 78641
Miguel
Job Details: 01/03/2024
Arrived on site for dishwasher not turning on. Ran diagnostics and found control would not advance to diagnostics. Removed and replaced control. Reset connection to motor. Verified operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Georgetown, TX 78633
Tyler
Job Details: 01/03/2024
Arrived on site for dishwasher not turning on or showing correct time display. Upon arrival confirmed issue and found ui console shorted and ui failing. Replaced ui and tested unit. Found no leaks and unit working as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fischer, TX 78623
Andrew
Job Details: 01/03/2024
"Arrived on site to inspect unit for FC ice maker not working, door seals ring torn, and a loud noise coming from unit. Upon closer inspection found both French door seals are torn at top section of both doors. Will need to order contol kit and return. Office to reschedule. ; ordrng 1 W11533213 (Control kit) and 1 W11330486 (Panel ui)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Marion, TX 78124
Andrey
Job Details: 01/03/2024
"Arrived on site to test unit for long dry times, ran vent test and it passed, tested unit and found element not cycling properly, replaced cycling thermostat and heater element as precautionary, tested unit, unit is now running as designed, if issue persists than temp control would need to be replaced, at this time job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Smithville, TX 78957
Joe Z
Job Details: 01/03/2024
"Arrived on site for broken agitator. Upon arrival, inspected unit and found fractured washplate. Replaced wash plate W11510461. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Leander, TX 78641
Miguel
Job Details: 01/03/2024
Arrived on site for lint getting on back of filter instead of front. Ran diagnostics and found unit heating properly. Felt outside and confirmed good air flow. Found the grill portion is clogged with lint. Removed front panel. Inspected and all components in place. Cleared grill and verified operation. Call complete.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/03/2024
"Arrived on site to inspect unit for oven not working. Upon closer inspection found broil spark igniter was sparking to far from gas inlet adjusted spark module. Tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNZS0
Near Round Rock, TX 78664
Miguel
Job Details: 01/03/2024
"Arrived on site with sealed system parts. Used nitrogen to confirm leak in evaporator as well. Replaced evaporator, compressor, service valve, drier, and water level sensor. Used nitrogen to confirm no leaks in sealed system. Vacuumed and recharged. Verified operation. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cedar Park, TX 78613
Maurice R
Job Details: 01/03/2024
Arrived onsite for washer making a metal to metal sound. On inspection ran diagnostics and heard no noise. I ran drain and spin there was slight noise when it switched between agitate and spin. I installed a new clutch and slider. calibrated the unit and ran diagnostics cycle. No water leaks detected during service.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Leander, TX 78641
Lou
Job Details: 01/03/2024
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error code F9E0-mis-wired. When I cleared the code, another error code appeared F1E1-AM failure. I pulled the unit out and removed and replaced the main control and retested and unit is operating as designed. Job completed."