Service History 42 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78735

Andrew

Job Details: 01/31/2024

Arrived on site to test unit for not completing wash cycles. Found error f7e4 and f7e3. Found actuator not engaging. Replaced run cap and actuator. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDM01

Near Kyle, TX 78640

Luis

Job Details: 01/31/2024

"Arrived on site. Replaced defective light switch,found line kinked due to location of shut off valve to unit left unit slightly pulled out ran harvest test passed icemaker filled with water."

We serviced a

WHIRLPOOL RANGE

Model WEGA25H0HZ0

Near Dripping Springs, TX 78620

Andrew

Job Details: 01/31/2024

Arrived on site to test unit for gas leak. Customer stated gas company used leak reader to find smell coming from range area. Applied bubble solution to all potential leak points and did not find any signs of gas leak. Advised customer to use and monitor. Job complete. SR#7738293560

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC0

Near Austin, TX 78702

Scott

Job Details: 01/31/2024

Arrived on site for washer leaking . Ran diagnostics several times and quick wash . Removed bellow and back panel . Didnt see any signs of water leakage. Did find large staining on back wall ( quick pics ) from vent location . Believe source of water . Charged diagnostics and 2nd man. Collected 324.73 AUTHO 4M449E. Job completed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 01/31/2024

"KDTE204KPS1 Arrived to inspect noise. The prior repair that was performed corrected the original tapping noise, per the customer. The noise that caused this service call was due to the unit being incorrectly installed and was not as noticeable with the prior, corrected noise. There was a gap of approximately 1/2 at the top of the machine and various parts of the sound deadening material was incorrectly placed. I corrected the height issue and ensured all sound deadening material was in the correct position. The unit was noticeably quieter and I advised the customer it was operating within its design limits. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Kyle, TX 78640

Andrey

Job Details: 01/31/2024

"Arrived on site to install previously diagnosed basket assembly. Replaced basket, ran diagnostic cycle, unit is now running as designed, no leaks detected, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Austin, TX 78702

Paul

Job Details: 01/31/2024

Arrived onsite for a refrigerator that makes ice but doesnt dispense water. I found no water coming out of the dispenser and the ice bucket was 3/4 full. I tested for water at the bottom of the door and had none. I replaced the dual valve and tested finding the same issue. I ran an ice maker harvest and fill finding the ice maker not filling with water. I traced the issue to a frozen reservoir. I found the fan housing leaking cold air at the top causing the reservoir to freeze. I used some mastic tape and sealed the gap to prevent this from happening. The dispenser is working as designed now. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Spicewood, TX 78669

Joe Z

Job Details: 01/31/2024

"Arrived on site for making noise. Upon arrival, customer states that a clicking noise occurs during washing when agitation is happening. Ran diagnostics and there are no saved error codes. Ran a components test for agitation and spin. Unit operates correctly with no abnormal sounds. Ran a normal cycle with towels. Unit agitates and spins correctly. The only sound unit is making is during agitation from clockwise to counter clock wise. The slight clicking unit is making is normal operating sound from this unit. Unit is operating as designed. No leaks present. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS05

Near Highland Haven, TX 78654

Maurice R

Job Details: 01/31/2024

Arrived onsite for refrigerator not cooling. On inspection the rc was at 35? fc 0?. Customer said they called C&D and they told them to unplug the unit. It was unplugged for 3 days.the customer said that it would make a loud noise on in off. She said that the rc was up to 50?. With the info that I have installed a new cover with fan and thermistor. Told customer with the info she supplied I replaced what normally goes out with description she gave to me. No water leaks detected during service.

We serviced a

KITCHENAID FREEZER

Model KRFC300ESS07

Near Spicewood, TX 78669

Joe Z

Job Details: 01/31/2024

"Arrived on site for not cooling, upon arrival,inspected unit and is hot in both boxes. Found every couple of minutes compressor turns on, pulls about 10 amps then turns off. Need to have sealed system repair. Ordering compressor,Uv drier, access valve, nitrogen, R600 kit, and 2 hr weigh time. Office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hrwiegh (2 hr weigh)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Andice, TX 78628

Gerry C

Job Details: 01/31/2024

"WFG550S0LZ4 Arrived to inspect ignition issues. Upon initial inspection, i found the center burner would not ignite all the way around the burner assembly. Debris had collected within the flame spreader holes and after removal of the debris, the issue was corrected. During testing, I found three of the knobs had been cracked, likely during install and will require replacement. Office to order and D2C the burner knobs. No gas leaks detected during service. ; ordrng 3 W11620567 (Burner Knob)s and 1 PartD2C (Part D2C)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Georgetown, TX 78628

Sterling

Job Details: 01/31/2024

On arrival ran error codes and found overload and locked rotor codes. Spoke to customer of load size when it failed and customer had fully loaded the unit with towels almost to the top of the agitator. This size load can cause both error codes to appear. Ran diag test and unit spins and agitates correctly. Ran diag and found unit is not connected to WiFi. Walked customer through setup to update the board. Unit is currently operating correctly at this time. Job complete spoke to claims no charge today. No leaks detected at this time

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Manor, TX 78653

Wesley

Job Details: 01/31/2024

"Arrived onsite and found one gasket tearing. Advised on preventative measures and replaced one gasket, all checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

Wesley

Job Details: 01/31/2024

Arrived onsite for no cool form same day as repair and found low running charge under guages. found evidence of floating restriction from erratic gauge behavior. Evacuated and pulled vacuum for 20 minutes and charged with 6oz of r-134a. Frost pattern did not develop in the first 8 minutes. Advised that PR would return for possible freezer evap leak or cabinet leak. If the unit did it resume normal cooling. Customer will call and cancel if unit resumes normal function. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Seguin, TX 78155

Andrey

Job Details: 01/31/2024

"Arrived on site to test unit for not operating, customer stated that when she starts a cycle the lid locks, unlocks, and doesnt continue cycle. Tested unit found all components engaging, no errors recorded, had customer start unit multiple times and could not find any operational issues, advised customer to monitor if unit starts to act erratic, take videos and call us back unit is running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WED9620HC2

Near Austin, TX 78746

Scott

Job Details: 01/31/2024

"Arrived on site for dryer not responding to commands. Customer stated dryer started working again before visit . Ran diagnostics got 6-2 error code . Cleared error code , did power reset . Recommended customer connect dryer . Couldnt duplicate error . Charged 162.36, collected 186.71 AUTHO C94CT3Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Dripping Springs, TX 78620

Andrew

Job Details: 01/31/2024

Arrived on site to test unit for RC not cooling properly. Found RC set to warmest setting. Also found d damper had frost built up around it preventing damper from opening properly. Removed obstruction and set temp to recommended. Door gaskets sealing as designed. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Dripping Springs, TX 78620

Andrew

Job Details: 01/31/2024

Arrived on site to test unit for simmer flames too high. Adjusted flames to recommended. Unit working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Leander, TX 78645

Kimo

Job Details: 01/31/2024

Arrived onsite for a washer that is making a Crunching noise when in use. Upon arrival I tested the unit and found the normal coming from the under side of the unit. I check underneath the unit and found that the noise was caused by a shredded belt and a damaged cam. I replaced them and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Leander, TX 78641

Kimo

Job Details: 01/31/2024

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new mag,cap and diode and tested the unit and found the unit operating as designed temped out at 140?F at 1mint after repair, before repair it temps out at106?F."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Fort Cavazos, TX 76544

Tyler

Job Details: 01/31/2024

Arrived on site for refrigerator needing fc door. Upon arrival installed door and found no air gaps in seal. Call complete

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Waco, TX 76705

Jonathan M

Job Details: 01/31/2024

"Arrived on site for a dryer that is making abnormal sounds during operation. Inspected unit and work area. Complete as it was an odd sound. Gained access to the blower wheel and found the blower wheel. Completely broken with the blower wheel. Angling. I attempted to move the blower wheel and found that the motor had not been mounted properly and had a broken clip. Ordering both clips, the motor, and the blower wheel for repair. Also, ordering the high limit thermostat as the thermostat appeared to be open. Ordering parts and rescheduling the customer to 2/7.; ordrng 1 WP3404162 (Motor clamp) and 1 WPW10121316 (Motor clamp) and 1 WP8318268 (Operating thermostat)"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Hutto, TX 78634

Wesley

Job Details: 01/31/2024

Arrived onsite for oven not heating. Determined unit needed the oven ignitor. had failed. Replaced ifnitor. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model Wtw5057lw0

Near Kyle, TX 78640

Andrey

Job Details: 01/31/2024

"Arrived on site to test unit for stopping mid cycle, tested unit and found drain pump wires broken coming out of harness, changed harness and tested, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waco, TX 76708

Jonathan M

Job Details: 01/31/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. Charged the unit up with nitrogen to 120 psi and found pressures holding for 10 minutes. I vacuumed down the unit to -31 psi and found pressures old for another 10 minutes. I charged the ended up with 43 g of R600. I tested the unit and the unit began to work and operate as designed. Found a good frost pattern on the evaporator. I advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Killeen, TX 76541

Tyler

Job Details: 01/31/2024

"Arrived on site for washer not unlocking or draining, upon arrival found f9e1 in diagnostics. Found ACU only sending 8v to drain pump, and pump at 20.0 ohms. Replaced control and found drain p7,o still failing but no debri in pump when it was removed. Rescheduled customer for 02/07/24 to complete repairs with W11399437 pump, W11643701 harness. ; ordrng 1 W11399437 (Pump) and 1 W11643701 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Austin, TX 78701

Joe Z

Job Details: 01/31/2024

Arrived on site to install previously ordered part. Replaced fc door and name plate. Found a couple of spots in rc liner that I touched up with silicone. Customer will monitor unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Nolanville, TX 76559

Tyler

Job Details: 01/31/2024

Arrived on site for washer making a loud noise when spinning and knocking around. Upon arrival found unit leveled. Found no errors. Ran quick wash cycle with towels and found drain line knocking loudly against unit. Adjusted line and found issue resolved. Informed customer of findings while unit was spinning to confirm. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Austin, TX 78754

Paul

Job Details: 01/31/2024

Arrived onsite for a dishwasher not draining. I found the disposal and dishwasher were replaced at the same time and the disposal knock out wasnt removed. I removed the knockout and tested the dishwasher. All is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Marble Falls, TX 78654

Lou

Job Details: 01/31/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. I evacuated the system and installed the parts and vacuumed the system. Pressures held good at -30/0. Installed 48g of R600 refrigerant and tested the unit. Unit is beginning to cool and operate as designed. No water connections to the unit/dry. Job completed. No one available for signature."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Liberty Hill, TX 78642

Gerry C

Job Details: 01/31/2024

"KBSD602ESS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the LED modules, noting no faint glow as usually found with the LED issue. The missing 1/2 of the LEDs did not illuminate and testing of the Aurora board revealed the P3, J1-2 did not energize, even when fully unloaded. Circuit to chassis testing showed all lines at above 4 M-ohm and variable, denoting a high likelihood the issue resided within the Aurora board. I swapped the two sets of wires at the connector and the lights that were out, began operating normally, fully proving the Aurora board as the source of the issue. There was shipping material still in various places and I removed. The RC door would not fully close and had a sponginess to the closed position. I found the door stop assembly required adjustment and after performed, the issue was resolved. No leaks observed during service. ; ordrng 1 W10830288 (LED Driver / Aurora)"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Austin, TX 78739

Andrew

Job Details: 01/31/2024

Arrived on site to test unit for not starting. Found customer was not pushing and hold start button hard enough/long enough. Advised customer on starting. Unit working as designed. Job complete.

We serviced a

MAYTAG DRYER

Model MED6230HW3Y

Near Kingsland, TX 78639

Maurice R

Job Details: 01/31/2024

"Arrived onsite for dryer not spinning. On inspection found that the motor is making a loud humming noise. I turn the drum to see if it was locked up , spun freely. Gain access to the motor and unloaded it and it was still seized up. Installed new motor and now it is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ00

Near Leander, TX 78641

Miguel

Job Details: 01/31/2024

Arrived on site for refrigerator look over and coil cleaning. Verified unit has proper temperatures. All components functional. Removed front and back panels. Vacuumed and cleaned condenser coils. Call complete. Called office with Cc.

We serviced a

JENN-AIR MICROWAVE

Model JMC3415ES02

Near Austin, TX 78735

Leonardo

Job Details: 01/31/2024

"Arrived on site to test unit for door not opening. Found door not opening due to door hitting frame. Pulled unit out just a little to the front and found unit working as designed. Problem is installation, unit moves to the back and falls back behind the frame. Advised customer to fix the installation job complete."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Bastrop, TX 78602

Matthew

Job Details: 01/31/2024

Arrived on site to replace faulty hub. Replaced hub and tested. Unit is functioning properly. Job complete.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Bastrop, TX 78602

Matthew

Job Details: 01/31/2024

"Arrived on site for unit not functioning properly. Upon arrival inspected unit. Found that unit with power on but when selecting a cycle would not proceed to any given cycle. After a period of time, the display would begin to flash and then shut down. Replaced control. Power cycled unit and found unit is now functioning properly. Ran a test load and load passed. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Georgetown, TX 78628

Sterling

Job Details: 01/31/2024

On arrival verified complaint of noise and not advancing cycle. Found noise is normal operation. Timer is not advancing during cycle due to internal failure. Replaced timer and ran test cycle. Unit is operating correctly. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Pflugerville, TX 78660

Paul

Job Details: 01/31/2024

Arrived onsite for a dishwasher with broken wheels on the upper rack. I found the front left wheel on the upper rack broken and I replaced it. The rack rolls in and out properly. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Killeen, TX 76542

Tyler

Job Details: 01/31/2024

Arrived on site for washer shutting down between wash and rinse cycle. Upon arrival found no errors or voltage drops. Replaced control and reset and tested unit found it completing cycles and not shutting off. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300EBS01

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 01/31/2024

"Arrived onsite for previously diagnosed parts. Installed the door and moved the parts off the old to the new and found that the gasket is torn on the bottom. Ordering a new gasket, the unit is operating properly. No water leaks detected during service. ; ordrng 1 W11368721 (Gasket)"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX10

Near Seguin, TX 78155

Andrey

Job Details: 01/31/2024

"Arrived on site to install previously diagnosed UI. Replace UI and tested, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL OVEN

Model WOES3027LS00

Near Bastrop, TX 78602

Matthew

Job Details: 01/31/2024

Arrived on site or unit not functioning properly. On arrival customer showed several videos with various error codes. Intermittent display and sounds. Attempted to verify error codes but when going into diagnostics the display completely shut down. Replaced main control and console at the same time. Tested and found latch not engaging. Replaced latch and while replacing found wiring harness with several wires pinched between two metal panels. Rerouted harness and replace latch. Powered unit and tested at 350? and then again at 425? and allowed to cycle. Unit seems to be operating as designed. Customer will monitor. If symptoms persist recommend calling tech-support for further instruction. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Leander, TX 78641

Kimo

Job Details: 01/31/2024

Arrived onsite for a refrigerator that has stopped making ice/dispensing water. Upon arrival I I found this to be true. I checked the harness at the door and found that it was good. I the checked that if the filter was installed into the housing properly and found that it wasnt I corrected this and tested the unit and found the unit operating as designed. No leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near San Marcos, TX 78666

Luis

Job Details: 01/31/2024

"Arrived on site. Installed gasket seals under freezer gasket lip,checked door seal good,replaced valve,tested water dispenser water no longer filling icemaker ."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

Sterling

Job Details: 01/31/2024

On arrival confirmed complaint of door not always showing closed. Replaced interlock harness as previously diagnosed and then ran multiple cycles to confirm unit is now registering door closing. Operational test is good job complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Dripping Springs, TX 78620

Andrew

Job Details: 01/31/2024

Arrived on site to test unit for error code. Found inverter failure code. Replaced inverter and magnetron. Tested unit for 2mins and 3mins with no issues. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78751

Matthew

Job Details: 01/31/2024

Arrived on site for potential gas leak. Upon arrival customer had shut off gas supply. Turn on gas supply and filled unit with gas for cooktop and bake valve. Customer stated that they only smell gas while the oven is in use. Ran checks at cooktop and oven with digital and liquid leak detector and found no indications of a gas leak.ran bake function with leak detector present and again found no indication of any leak. Notified customer while using a gas oven and the ignition process involved. There will be a smell upon ignition or reignition as unit is cycling. This is normal operation. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Austin, TX 78704

Paul

Job Details: 01/31/2024

Arrived onsite for a refrigerator with the right door gasket not sealing properly. I checked the door gaskets and found both of them sealing to the cabinet. The customer was concerned that it didnt feel as hard to pull the door with the new gasket. I explained about the gasket material and conformity to the customer. I also explained to the customer that she would see condensation on the liner if the gasket does not seal. The customer is satisfied with my explanation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Dripping Springs, TX 78620

Andrew

Job Details: 01/31/2024

"Arrived on site to test unit for not washing. Found error f4e3(wash motor failure). Verified voltage to motor is correct. Replaced sump assembly, unit now working as designed. Unable to connect unit to hot water, cold water has faucet, water filtration, and dishwasher plumbed in. Plumbing fittings would need to be reconfigured to allow hot water to be connected. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Holland, TX 76534

Tyler

Job Details: 01/31/2024

"Arrived on site for refrigerator running continuously for extended periods of time. Upon arrival found temps at 1/39(set), 0/37(actual). Found ice bin full. Found no signs of cooling issue but found fc evap fan running even when door was opened. Found 14dcv at control. Replaced control and evap fan and found same results. Spoke with techline and reported findings. Techline stated unit would have to shut off at some point for all functions in unit to still be functioning within manufacturing specs. Based on findings its clear 7nit isnt over heat8ng or cooling impro. Techline stated evap fan on this model can run for extended t8mes of adc mode and recommended switching it to standard 8 hr defrost mode. Sr# 7738368940. Unit works as designed call complete"

We serviced a

MAYTAG OVEN

Model MER7700LZ2

Near New Braunfels, TX 78132

Andrey

Job Details: 01/31/2024

"Arrived on site to replace previously front door glass, replaced and tested unit is now functioning as designed, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Austin, TX 78735

Leonardo

Job Details: 01/31/2024

Arrived on site to test unit for damaged cooktop. Found scratches on glass. Replaced cooktop test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Marble Falls, TX 78654

Maurice R

Job Details: 01/31/2024

Arrived onsite for washer leaking. On inspection turn unit on diagnostic mode and immediately water came from underneath. Pulled the top off and found the left spring that holds the tub up had broken. On further inspection found the water hose return to the tub off had fallen off because the tub fell down and it got disconnected. Ordering new springs and hose. F8E1; ordrng 2 W11314394 (Spring)s and 1 W11316604 (Hose)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Leander, TX 78641

Gerry C

Job Details: 01/31/2024

"WFG550S0LZA Arrived to inspect drawer falling down. The rear drawer slides were not engaged when the unit was installed and after correcting, the issue was resolved and the drawer operated as designed. No gas leaks detected during service."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Leander, TX 78641

Miguel

Job Details: 01/31/2024

Arrived on site with for oven just turning on. Safety covering repair. Removed from wall. Replaced console with both controls as well. Verified operation. Call complete. SR # 7738255409W1A31V0WPL1

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Austin, TX 78704

Paul

Job Details: 01/31/2024

Arrived onsite for an ice machine to replace the previous diagnosed parts. I found two hoses spliced together supplying water to the ice machine. The union between the hoses was leaking water and the crimp connection on the fitting of the fill hose at the ice machine was leaking bad. I explained this to the customer and they requested me leaving the ice machine out so they could call the builder and have the hose replaced. I replaced the external drain pump. The water had been on the entire time since our last visit and the fill valve was not weeping. I turned the water off at the wall to prevent any further leaks at this time. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Austin, TX 78739

Andrew

Job Details: 01/31/2024

Arrived on site to test unit for leaking. Found overflow pan was full of water. Clear pan and found error f10e2(vent wax motor). Replaced vent and unit completed diagnostics with no issues. Advised customer on soap usage. No leaks detected. Job complete.

We serviced a

UNKNOWN VENTHOOD

Model UXT5230BDS2

Near San Marcos, TX 78666

Andrey

Job Details: 01/31/2024

"Arrived on site to replace previously diagnosed motor and fan blade, replaced motor and fan blade without much improvement on the noise, stated to customer that some vibration noise is normal, if customer has any other issues advised to contact Whirlpool directly, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Marble Falls, TX 78654

Lou

Job Details: 01/31/2024

"Arrived on site to inspect dishwasher door noises. Upon further inspection, I tested the door and found when the door is opened fully, it makes a loud grinding noise. I pulled the unit out and found the left spring to hinge bushing missing and the spring was hooked to the hinge. When opening the door fully, the hook of the spring was grinding into the chassis where the hinge is mounted (photo). Using a bushing from my van stock (WP8268990). I attached it to the spring and hinge and retested and unit is operating as designed. Also, I found when pulling the unit out from the cabinets that the RO water line was installed running in front of the dishwasher (photo). No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Temple, TX 76502

Jonathan M

Job Details: 01/31/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the drain pump assembly and pressure switch and ran the unit through an auto test. Found the unit working in operating as designed, but did find a large amount of soap buildup inside the washer. I did advise the customer to lighten the amount of soap they are using as they have a lot of soap buildup inside of their washer. The customer advised that they use the loading go feature on the unit. I checked the unit and found it set to five times concentration. I did advise the customer to run a few cycles without soap prior to continuing to use the washer. Found no water leaks present during operation. Call complete."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5236BDS2

Near Andice, TX 78628

Miguel

Job Details: 01/31/2024

"Arrived on site for vent hood filter . Found latch was missing, replaced latch and filter. Verified operation. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Leander, TX 78645

Kimo

Job Details: 01/31/2024

Arrived onsite for a refrigerator that is not cooling. Upon arrival I found The unit running. I gained access to the fc Evap and ran test 40 and found that the unit didnt create a frost pattern after monitoring for 20mins. I also heard a hissing noise when the compressor was running. I am ordering ss and nitrogen to test for leaks. Office to reschedule ; ordrng 1 W11291123 (EVAPORATOR) and 1 W11099748 (EVAPORATOR) and 1 W11592010 (COMPRESSOR) and 1 TJ90SF8404 (Access valve) and 1 WP279368 (Uv drier) and 1 Nitrogen (Nitrogen)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Waco, TX 76712

Jonathan M

Job Details: 01/31/2024

"Arrived on site for a refrigerator that is freezing items in the pantry crisper drawer. Inspected unit and work area. The customer advised that it only freezes on the temperature controlled refrigerator crisper drawer. She advised that she has put several different items in it and everything seems to freeze. I did partially confirm the customers complaint and attempted to check the damper motor. Found the damper door opening and closing, but it seemed like there were still freezer air leaking through the damper door. Ordering the damper assembly in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11447197 (Damper assembly)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/31/2024

Arrived on site for dryer not starting. Upon arrival confirmed issue and verified correct power supply. Found pts stuck and replaced it. Found uni5 starting and heating as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Del Valle, TX 78617

Matthew

Job Details: 01/31/2024

"Arrived on site to replace faulty basket, failed to bring and suspension. Replaced all components and noticed one putting unit back into its installed position, Unit was not leveled. Found that the floor in the home is not leveled. Notified customer and took pictures. Notified customer that the unit must be level prior to use. Jobcomplete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lago Vista, TX 78645

Kimo

Job Details: 01/31/2024

Arrived onsite for a refrigerator that is making a clicking noise. Upon arrival I ran test 3 and found that the noise was coming from the diffuser. I replaced it and tested and found the noise was gone. Unit operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78724

Scott

Job Details: 01/30/2024

Arrived on site for dishwasher leaking . Customer mentioned unit would leak when not in use . Ran diagnostics no error codes . Replaced valve . Reran disconnect. Unit passed tests . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Austin, TX 78759

Matthew

Job Details: 01/30/2024

"Arrived onsite for unit not cooling properly, freezer not freezing properly. Inspected and found freezer compartment at 20 degrees. Disassembled and found evaporator only building frost on cap tube and first coil. Unit will need 2 hr Sealed system compressor replacement. Unit has aluminum cap tube. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 Lokringkit (Lokring kit) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Uv dryer) and 1 2hr (2 hr)"

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS2

Near Bertram, TX 78605

Miguel

Job Details: 01/30/2024

"Arrived on site for foot pedal not opening the door. Replaced pedal and screws. Still will not open unless pulled. Seems like toe grill does not let pedal engage all the way.nCalled tech support, 7738363312. Recommends new bin. Advised customer we will call once parts arrive. ; ordrng 1 WPW10451276 (Container)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Kingsland, TX 78639

Miguel

Job Details: 01/30/2024

"Arrived on site with new fan and motor. Removed evaporator cover, replaced fan motor and blade, verified operation. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Andice, TX 78628

Maurice R

Job Details: 01/30/2024

Arrived to swap out a door that is dented. On inspection found that the right door about half down next to the handle there is a dent. Installed the new door and flipped all the parts over to the new door.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Leander, TX 78641

Maurice R

Job Details: 01/30/2024

"Arrived onsite for washer stuck in drain cycle. On inspection when you plug the unit in it starts the drain pump and nothing else works. Installed a new control board. The unit is up in running now, calibrated it and now running the diagnostic cycle. The unit passed the diagnostic cycle without any issues. The unit is operating as designed and no water leaks detected during service."

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Killeen, TX 76541

Tyler

Job Details: 01/30/2024

Spoke to customer over the phone and they had stated R.A.C. Had already replaced machine and didnt need service. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near New Braunfels, TX 78130

Andrew

Job Details: 01/30/2024

Arrived on site to test unit for not heating up. Found L2 in plug was disconnected. Secured L2 and unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48FJS00

Near San Marcos, TX 78666

Andrew

Job Details: 01/30/2024

Arrived on site to test unit for vibration noise. Found cap tub and evap cover vibrating. Applied mastic to cap tube to dampen sound and applied permagum to rear of evap cover. Noise is no longer present. Customer satisfied with improvement. Job complete.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waco, TX 76707

Jonathan M

Job Details: 01/30/2024

Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I replaced the agitator and tested the unit. I still heard the popping noise coming from the washer. I called Whirlpool Techline and spoke to Robert SR# 7738303620. He had me run a few checks and we found he balance ring had separated from the basket. I asked me to go ahead and replace the basket. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10554251 (Basket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Austin, TX 78745

Luis

Job Details: 01/30/2024

"Arrived on site. Found a defective left side fresh food door,replaced defective door checked door operation good."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, TX 78759

Matthew

Job Details: 01/30/2024

"Arrived on site for unit not heating. Upon arrival due to previous ventilation issues. I ran a digital airflow test and unit failed. I disconnected the external ventilation, Ran the test a second time and the unit passed. I run a third test with the unit connected back to external ventilation and it failed again. Notified customer that I cannot proceed with further repairs due to the original issue not being properly handled. Any further visit or repair will be out of pocket unless approved by manufacture."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS05

Near Burnet, TX 78611

Miguel

Job Details: 01/30/2024

"Arrived on site for burner not working. Replaced gas valve . Verified proper or office. Double checked oven. Working as designed, allow enough time to preheat. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78717

Paul

Job Details: 01/30/2024

Arrived onsite for a dryer that stops working in the middle of a cycle. I tested the dryer in timed dry and automatic dry finding both working as designed. I found the temp good and the air flow good. I ran the dryer for 25 minutes on high heat and the dryer never shut off and worked properly. I went over what the dryer will do in the automatic mode when the timer gets to the wrinkle free part of the setting. I found no other issues with the dryer at this time. Call complete.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Austin, TX 78744

Scott

Job Details: 01/30/2024

"Arrived on site for washer running off balance . Found tub defective per service pointer . Also suspension has failed and damage to tub ring . Ordering basket ,ring and suspensions . Call to set return .; ordrng 1 W11172199 (Basket) and 1 W11550886 (Tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Cedar Park, TX 78613

Paul

Job Details: 01/30/2024

Arrived onsite for a washer to replace previous diagnosed parts. I replaced the harness and tested the washer. I found the pump working but not shutting off. I found the pressure hose clear. I found the pressure sensor in the control defective. I replaced the control and tested the washer. All is working as designed. Call complete. Use Authorization # W19KQ10APL1.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Seguin, TX 78155

Andrey

Job Details: 01/30/2024

"Arrived on site to install previously diagnosed strike, installed part and test unit, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Seguin, TX 78155

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for no vent light, tested unit found socket not receiving and voltage, replaced control board and tested, unit is now running as designed job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Seguin, TX 78155

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for not draining, upon arrival found water inside tub, activated drain pump and water is getting eliminated no restriction in drain line. Customer stated it only happened once. Stated to customer that since it only happened once it was possibly an operating error, customer also stated that dishes arent being dry at the end of the cycle, tested unit and found all components are activating. Demonstrated that the heater is activating, noticed customer is not using rinse aid. Stated to customer that using rinse aid is highly suggested for optimal performance. At this time unit is running as designed. Customer will monitor and contact office if issue persists. No leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near New Braunfels, TX 78130

Andrew

Job Details: 01/30/2024

Arrived on site to test unit for not washing. Found drain hose was laying on the ground preventing water levels from being reached properly causing continuous filling and draining. Put drain hose up in drain pipe as per installation instructions and unit now working as designed. Found cold water line was leaking. Recommended replacing water line. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Burnet, TX 78611

Maurice R

Job Details: 01/30/2024

"Arrived onsite for previously diagnosed parts. Installed the new door, tested the water it is working now. Called for water to the ice maker and it filled. Informed the customer that they need to dump the first few ice tray of ice. No water leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near New Braunfels, TX 78130

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for no baking cycle, customer stated console is acting erratic, tested unit found multiple F6E4 error codes present, inspected wiring did not find any loose connections, will need to replace console to fix issue, console was run without. Ordering console, scheduled for 02/09 ; ordrng 1 W11600321 (Console)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Little River-Academy, TX 76554

Tyler

Job Details: 01/30/2024

Arrived on site for washer needing previously diagnosed control. Upon arrival confirmed issue and installed part. Reset and tested 7nit found no leaks and washer working as designed. Call complete

We serviced a

KITCHENAID RANGE

Model KCGS556ESS00

Near New Braunfels, TX 78130

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for knob issues, customer stated that trim under knob is not sticking, added adhesive and secured trim piece, unit is now functioning as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JBSS48E22L00

Near Austin, TX 78731

Joe Z

Job Details: 01/30/2024

Arrived on site to install previously ordered part. Replaced evaporator fan. Unit is operating as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78738

Leonardo

Job Details: 01/30/2024

Arrived on site to test unit for keypad not working. Found normal not working. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Morgan's Point Resort, TX 76513

Tyler

Job Details: 01/30/2024

Arrived on site for refrigerator making a knocking noise when water was dispensed through door but not ice maker. Found valve failing and replaced it. Found no slamming noise present when dispensing water and no leaks. Call complete

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near Austin, TX 78728

Kimo

Job Details: 01/30/2024

"Arrived onsite for a cooktop that seems to not be heating properly. Upon arrival I tested the unit using the same pots the customer uses to make tea with water in them,as that is what they where was making when they noticed the issue. The customer started that it took 20mins to come to a boil when it usually takes 10. During my test I found that all burner came to a boil at 8mins with is normal. Unit is operating as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Georgetown, TX 78626

Sterling

Job Details: 01/30/2024

On arrival installed new handle bolts and studs. Console is coming apart and needs to be replaced. Console did not arrive in time for service. Schedule for 2/7 place on CANCELLATION LIST. ; schdld next appmnt for 2/7 WED !

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Cedar Park, TX 78613

Lou

Job Details: 01/30/2024

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub and pressed the cancel button to engage the drain pump. I could hear the pump motor and it sounded strong, but no water was being drained. I checked the disposal for the knockout plug being removed and it was. I found the drain hose clogged with a white colored debris. While the drain pump was on, I was able to work the debris loose and the unit drained as designed. I placed the unit in diagnostics showing error code F8E1-slow drain. Cleared the code and continued with testing and it is operating as designed. I contacted the owner to discuss my findings and repairs. No water leaks observed during service, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ

Near Austin, TX 78757

Wesley

Job Details: 01/30/2024

Arrived onsite and found unit had frosted up following an air gap in freezer gasket. Determined unit is now operating as designed following a customer defrost. No evidence of defrost issue. Advised on condensation frost and keeping the door air gap closed with careful storage. Unit is in good working order.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Jarrell, TX 76537

Sterling

Job Details: 01/30/2024

"On arrival confirmed complaint of failed ice maker and splashing water tube. Replaced ice maker, fill tube, and tube extension. Ran ice maker harvest test and fill test. Operational test is good. Job complete no leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Granger, TX 76530

Sterling

Job Details: 01/30/2024

"On arrival verified complaint of not draining and noise. Ran diag and found drain pump activates for 2 seconds then fails. Also during spin agitator makes a rubbing sound. Recommend replacing hub, agitator, and drain pump. Ordering hub and agitator. Resch 2/9; ordrng 1 W11418231 (Agitator base) and 1 W10528947 (Hub)"