Service History 39 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Marble Falls, TX 78654

Lou

Job Details: 02/07/2024

"Arrived on site to inspect washer that wont stop filling. Upon further inspection, the customer advised that the washer would not stop filling and they had to run a drain and spin cycle to get it to drain and the water continued to fill. Customer advised that they turned the water off and unplugged it. I plugged the unit in and turned the water back on and placed the unit in diagnostics showing no error codes. I continued with testing and the units hot water valve failed. I removed and replaced the valve and calibrated the unit and tested and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Temple, TX 76504

Tyler

Job Details: 02/07/2024

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker getting proper power but not rotating into a harvest cycle. Replaced ice maker and tested unit. Found no leaks and unit working as designed. Call compl

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 02/07/2024

"WFG550S0LZ1 Arrived to inspect heating issue. The customer advised the unit would intermittently not heat and sometimes would preheat, but cool too much. I found the unit having difficulties igniting, and when it did ignite, the flame had a very loud, blow torch sound, denoting an incorrectly set air shutter. Inspection of the air shutter revealed it was all the way open, the setting for high altitude use, and I correctly set the air shutter for optimal combustion at the local altitude. Operational test good, no gas leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Canyon Lake, TX 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for excessive shaking. Found tub was sitting against front of cabinet. Balanced tub to sit in center of cabinet. Found belt was loose and slipping. Replaced cam and belt. Unit completed diagnostics with no issues. No leaks detected. Job complete.

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Spicewood, TX 78669

Luis

Job Details: 02/07/2024

"#6355arrived on site for no ice. No ice in bin,removed bin ran diagnostics icemaker dumped ice,ran harvest test again E2 error code,E2 error isnt on tech sheet or any documentation for this type of icemaker,ran harvest test for a 3rd time passed,ran 4th test E2. Powered unit of from main power switch,replaced icemaker ran harvest test passed ran fill test passed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Canyon Lake, TX 78133

Andrew

Job Details: 02/07/2024

Arrived on site and replaced damaged FC door. It working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78741

Matthew

Job Details: 02/07/2024

Arrived on site for washer not getting warm water. Upon arrival. Inspected unit and found water. Inlet valve failed. Replace inlet valve and tested. Unit is now functioning properly. Job complete..

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site for dispenser broken, tested unit found ice container has a hole in it. Replaced ice container and tested, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Horseshoe Bay, TX 78657

Lou

Job Details: 02/07/2024

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC module not coming on when opening the RC doors. I found the FC module is operating as designed. I tested the door switches and found they are functioning properly. I removed the module and disconnected the harness and waited. Reconnected the harness and it continued to fail. I am ordering the module assembly and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W11470191 (Module)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Smithville, TX 78957

Matthew

Job Details: 02/07/2024

"Arrived on site for unit not functioning properly. Upon rival inspected unit. Tested and found unit would not go into agitation and was making noise during spin. inspected underneath unit and found a puddle of oil on the floor. All components underneath unit or saturated with gear case oil. Replaced gear case, capacitor, cam, actuator and belt. Tested unit and unit is now functioning properly. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78748

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for unit not heating. Test unit and found and element. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killeen, TX 76541

Jonathan M

Job Details: 02/07/2024

Don site for a refrigerator that is not making ice. Inspected unit and work area. I found that the model information that was sent over was incorrect and updated the model information for the unit. I did find that the serial number attached was correct. Attempted to jump the icemaker and found that the icemaker motor would not turn even though proper voltage was being supplied. Ordering the correct ice maker and will bring the valve just in case. I rescheduled the customer to 2/14.; ordrng 1 W11546935 (Icemaker) and 1 W11645245 (Dual Valve)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Cedar Park, TX 78613

Wesley

Job Details: 02/07/2024

"Arrived onsite for noise concerns and evaluated active load, and recordings of concerns and found unit operating within design specifications. Explained findings and design to customer. Reported findings to techline to document unit operating as designed within specifications and customer unsatisfied with noise levels and operating noises. sr#7738427009"

We serviced a

KITCHENAID COOKTOP

Model KFDC506JSS01

Near Spicewood, TX 78669

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for center front burner not working correctly and oven door not closing all the way. Found damaged burner head and damaged hinges. Replaced burner head test burner and burner test good. Ordering new hinges office to reschedule ; ordrng 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge)

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Buda, TX 78610

Joe Z

Job Details: 02/07/2024

Arrived on site to install previously ordered part. Replaced cold valve and test unit. There is no change. Cold valve still does not energize. Need to replace control. During control replacement found black wires at green connector has failed. Uploaded picture to SD. Replaced control. Still getting error codes. Need to order harnesses. Left unit unplugged.office to reschedule ; ordrng 1 W11349135 (Upper harness) and 1 W11318751 (Lower main harness) and 1 W11349139 (Harness)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Austin, TX 78737

Andrey

Job Details: 02/07/2024

"Arrived on site to test unit for no heat. Customer stated that unit is in a power cycle loop and will not power on. Tested unit found console in a constant power cycle, console unresponsive, cycled power with no improvement. Will need to replace console to fix issue. Order part, office to reschedule ; ordrng 1 W11600370 (Console)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Spicewood, TX 78669

Luis

Job Details: 02/07/2024

Arrived on site. Let unit run through a normal operating cycle found ice slab taking awhile to slide down to grid cutter found grid cutter not hot enough to cut ice. Cleaned evaporator plate replaced grid cutter checked heat on grid cutter good. ; used 1 W10919199 (Grid cutter) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Pflugerville, TX 78660

Maurice R

Job Details: 02/07/2024

Arrived onsite for dishwasher not cleaning dishes. On inspection I ran the unit in diagnostics cycle and water the had no pressure. I open the unit and I could not see any water in the unit. I tested the sink and no hot water was coming out. The customer said that he had a guy working on the issue with the water. Told customer no water no clean dish. Customer is to get the water issue fix and will call us back if the unit does not work. No water leaks due to no water to the unit.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78723

Kimo

Job Details: 02/07/2024

Arrived onsite for a dryer that is not heating. Upon arrival I performed a airflow test and found that then unit had good airflow but not good enough for a electric dryer. Upon further inspection I found that the cutoff was showing open I replaced it and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB04

Near McGregor, TX 76657

Jonathan M

Job Details: 02/07/2024

Arrived on site for a freezer that is not cooling. Inspected unit and work area. I plugged unit in and found the fans running but the compressor not running. Checked voltage to the inverter box and found 124 V. Ahead and replace the inverter box and still did not get the machine to attempt to run the compressor. Ordering the control and all sealed system components for repair. The office will need to get authorization as well as contact the customer about a return date due to limited parts availability and an out of stock and PSP item. Please schedule service for at least two hours.; ordrng 1 W11580520 (Control) and 1 W11578208 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Georgetown, TX 78626

Maurice R

Job Details: 02/07/2024

Arrived onsite for dryer nor drying. On inspection found no air flow in the unit and it would not heat up. I pulled the vent hose off the unit and the dryer started to heat. Checked the air flow with air flow meter and it none when hooked to the dryer vent. Informed the customer that he has a restriction in the vent pipe. He is going to contact the builder. No gas leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78626

Sterling

Job Details: 02/07/2024

On arrival verified complaint of noise. Customer states it makes a racket and also broke the drain pan it sits in. Visual inspection of the basket shows not fully punched. Checked gearcase and belt visual all looks good. Ran diag test on spin no noise but some shaking. On agitate no noise. Recommend suspension rods and basket. Basket W11172199; ordrng 1 W11172199 (Basket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Liberty Hill, TX 78642

Gerry C

Job Details: 02/07/2024

WDF331PAHS1 Arrived to inspect unit not washing. The customer advised it would fill and then just sit. Service test mode showed 4-3 as the only stored error and I cleared for testing. I found the circulation pump inoperative and removed and replaced. The unit resumed normal functions and there were no leaks observed during service.

We serviced a

KITCHENAID OVEN

Model KODE500ESS21

Near Andice, TX 78628

Gerry C

Job Details: 02/07/2024

KODE500ESS21 Arrived to inspect broken door. I found the outer glass had been damaged and I removed and replaced and tested. The issue was resolved and the door operated as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Austin, TX 78736

Luis

Job Details: 02/07/2024

"Arrived on site for multiple issues. Fresh food doors not flushed different sections of gaskets compressed and expanded causing doors to not be flushed,water paddle sticking found prev company broken components in dispenser compartment ordering new gaskets and dispenser parts that are needed for repair. ; ordrng 1 W10809296 (Guide) and 1 W11204892 (Ice door) and 1 W11222983 (Trim) and 2 W10917313 (Gaskets)s"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Uhland, TX 78640

Leonardo

Job Details: 02/07/2024

Arrived on site to replace console. Replaced Console test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Harker Heights, TX 76548

Tyler

Job Details: 02/07/2024

Arrived on site for washer not dispensing fabric softener. Upon arrival confirmed failure and found valves failing to open correctly. Also found dispenser leaking when water was allowed in during tests. Replaced valves and dispenser then retested unit. Found no leaks and washer working as designed. Call complete

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Killeen, TX 76549

Tyler

Job Details: 02/07/2024

"Arrived on site for washer needing previously diagnosed tube, motor rebuild. Upon arrival reconfirmed issue and installed parts. Tested unit and found no leaks and washer working as designed. Office to collect from cc on file. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bastrop, TX 78602

Matthew

Job Details: 02/07/2024

Arrived on site for unit giving error code F8E4 float switch error. Inspected unit and found filter not seated properly causing interference with the lower spring arm and it not able to rotate freely . Secured filter and ensure the spray arm was working properly. The customer State of the Union with error after about 20 minutes of running. Allowed needed to run over 25 minutes and did not have any issues. Job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near New Braunfels, TX 78132

Leonardo

Job Details: 02/06/2024

Arrived on site to test unit for no power. Test unit and unit getting correct voltage. Test fuse at harness and found bad connection. Replaced harness test unit and unit test good job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Seguin, TX 78155

Andrey

Job Details: 02/06/2024

"Arrived on site to test unit for lights not working, customer stated that lights are working but display is not showing anything. Tested unit found display connection not seated properly, secured connection and tested, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Seguin, TX 78155

Andrey

Job Details: 02/06/2024

"Arrived on site to test unit for not cleaning, customer stated dishes were coming out dirty. Inspected unit found wash motor not engaging. Replaced sump assembly, tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near Georgetown, TX 78633

Lou

Job Details: 02/06/2024

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the airflow to the unit with my vent test kit and the unit passed (photo). I tested the unit on timed dry with high heat and the element failed to come on. I disassembled,bled the unit and removed the element to find the coil was broken. Also found lint inside the unit (before photo). I replaced the element and cleaned the roller axles and tension pulley axle and found the drive belt is beginning to badly fray. Using a belt from my van stock from a dryer repair kit (661570V-belt/repair kit-4392067), I replaced the old belt and vacuumed the lint from the unit (after photo) and reassembled the unit. Retested and the unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Pflugerville, TX 78660

Matthew

Job Details: 02/06/2024

"Arrived onsite for gas leak. Upon arrival customer stated there is no leak. The issue is the unit is emitting carbon monoxide. Customer was told by gas company that levels were high but couldnt explain what a proper level is. Disassembled unit and ran cooktop, broil and bake. Recorded ideal blue flame on all burners. No indication of distorted, colored or elongated flame. No indication of bad burn. Unit is functioning properly. Contacted safety with findings. SR#7738348633"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Georgetown, TX 78626

Lou

Job Details: 02/06/2024

"Arrived on site to inspect refrigerator light not working. Upon further inspection, I found the RC door switch was broken. I removed and replaced the switch and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Hewitt, TX 76643

Tyler

Job Details: 02/06/2024

Arrived on site for refrigerator rc door shelves not staying in place on door. Upon arrival found one of the big and small shelves rearranged on incorrect sides of door and repositioned them to fit on correct slots. Found door shutting as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78753

Wesley

Job Details: 02/06/2024

Arrived onsite and replaced dented freezer door with new. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Pflugerville, TX 78660

Matthew

Job Details: 02/06/2024

Arrived on site for unit turning on and off by itself. Upon arrival inspected unit. Found that customers concern was due to no safety issue but actually the elements cycling on and off once reaching the temperature limit. The customer was concerned that the unit was intermittently losing power. Notified customer that the unit is functioning properly and the cycling will be present on all elements. Contact and safety team for documentation SR# 7738025819. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Georgetown, TX 78633

Miguel

Job Details: 02/06/2024

"Arrived on site for dishes not drying and sometimes the soap dispenser not opening. Found no error codes stored. Ran diagnostics. Confirmed water , wash pump heater pulls 6-7 amps, all components working. Replaced dispenser in case it is leaking or getting stuck. Advised customer for proper drying rinse aid must be used. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78751

Matthew

Job Details: 02/06/2024

Unit 104. Arrived on site to replace RC door. Found the door was defective. Will need to reorder door. Send pics to parts department. Office to reschedule ; ordrng 1 LW10803941 (RC door)

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Hutto, TX 78634

Kimo

Job Details: 02/06/2024

Arrived onsite for a dryer with long dry times. Upon arrival I ran the unit and found that it is heating and tumbling. I performed and airflow test and found that the unit had no flow. Removed the exhaust tube and checked the exhaust tube and found it cleared. I ran a airflow test again and found that the unit had good flow with the tube disconnected. Which means theres a restriction in the duct in the home. Customer will need a cleaning company to check/clear and restrictions in the ducts

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Harker Heights, TX 76548

Jonathan M

Job Details: 02/06/2024

"Add-on site for a washing machine that wont start cycles. Inspected unit and work area. The customer advised they believed their issue would be with the lid lock assembly as when she starts the cycle, it just continues to blink like the lid is not closed. I did confirm the customers complaint, but found that the strike was broken. Found no issues with the lid lock assembly. Ordering the strike and rescheduled the customer to 2/13.; ordrng 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Leander, TX 78641

Maurice R

Job Details: 02/06/2024

Arrived onsite for IM not working. On inspection the main power for the IM black/white stripe wire broke out of the connector. The new IM does not come with a wiring harness. Ordering wire harness and return the IM. No water leaks detected during service. Auth # 170462; schdld next appmnt for 2/10 SAT !

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78736

Scott

Job Details: 02/06/2024

"Arrived on site for dryer not tumbling . Belt broken and also pulley on motor damaged . Replaced belt ,motor and tensioner pulley . Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near New Braunfels, TX 78130

Andrew

Job Details: 02/06/2024

Arrived on site to test unit for not starting. Found faulty run cap. Replaced cap and shift actuator. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, TX 78666

Leonardo

Job Details: 02/06/2024

Arrived ons it to test unit for console not responding or shutting off. Test unit and found F6E4 error codes store. Will need to replace console and control board office to reschedule ; ordrng 1 W11600370 (Console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

Gerry C

Job Details: 02/06/2024

"KRMF706ESS01 Arrived to inspect cooling issue. Through testing procedures, I found the entry point for the dye drier was partially restricted by braze filler material. I removed and replaced the drier and service port and vacuumed the system. Holding 340 microns for an additional 15 minutes, I charged with the MFG calculated charge of 6oz and tested. The unit produced a frost pattern and started cooling as designed. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Seguin, TX 78155

Andrey

Job Details: 02/06/2024

"Arrived on site to test unit for leaking, tested unit found it not cooling at allno frost pattern developing. Inspected sealed system and found lokring connection leaking refrigerant. Will need to cut out lokring connection. Recommend replacing dye drier. Will order compressor, access valve, dye drier, r600 kit and nitrogen. Customer stated that warranty was going to replace her unit, office will need to call and verify before scheduling out. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600"

We serviced a

MAYTAG DRYER

Model MGDB835DC4

Near Round Rock, TX 78665

Kimo

Job Details: 02/06/2024

Arrived onsite for a dryer that is OVER HEATING - BURNING SMELL - SQUEELING IS ALSO BACK. Upon inspection I found that this issue was caused by a pinched exhaust tube that most likely happened when we pushed the unit back into place after our rust repair. Unit is operating as designed

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Leander, TX 78641

Maurice R

Job Details: 02/06/2024

Arrived onsite for burner not igniting. On inspection found the small orfice was not letting gas out. Clean the orfice up and the burner is igniting now. The range is operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Jarrell, TX 76537

Sterling

Job Details: 02/06/2024

On arrival verified complaint of leaking from dishwasher. Visual inspection of photo from builder and drain line shows tear in drain hose. Picture of tear attached. Replaced drain line and leak is fixed. Job complete no leaks detected in unit.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Marion, TX 78124

Andrey

Job Details: 02/06/2024

"Arrived on site to replace previously diagnosed shocks and console. Replaced parts and tested, unit is now running as designed. Advised customer to not over load or under load the unit for optimal performance. No leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pflugerville, TX 78660

Matthew

Job Details: 02/06/2024

"Arrived on site for a customer needing to know how to properly load dishes, detergent, and how old to routinely maintain filter. Explain to customer proper use in care. Unit is functioning properly. Job completed"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Leander, TX 78641

Miguel

Job Details: 02/06/2024

Arrived on site for range not having any power. Confirmed no power at outlet. Found breaker was tripped. Reset breaker. Verified proper operation of all top burners. Ran all components in oven and everything is working properly. Nothing pulls 40 amps to trip breaker. Advised weak breaker

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, TX 78628

Lou

Job Details: 02/06/2024

"Arrived on site to inspect washer error code. Upon further inspection, I found the unit stacked and I placed the unit in diagnostics showing error code F6E3-ACU not hearing MCU. Cleared the code and continued with testing. I found that the hot water valve at the wall was not turned on and the unit failed to spin. I, along with maintenance staff, unstacked the dryer from the washer and I removed the top panel and tested the motor and found it within ohms range. I removed and replaced the main control (ACU) and retested and unit is operating as designed. Maintenance staff assisted in restocking the units and I placed the units back in their space and retested. Unit continues to operate as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near New Braunfels, TX 78130

Andrew

Job Details: 02/06/2024

Arrived on site to test unit for failed sealed system. Unable to get compressor to engage. Replaced faulty compressor and charged system with 140psi of nitrogen. Unable to find any leaks. Vacuumed system and charged to specs. Unit now cooling as designed. Job complete.

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near San Marcos, TX 78666

Leonardo

Job Details: 02/06/2024

Arrived on site to test unit for no power. Walked up to the unit and customer said everything was working because they gave him a new one. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78717

Gerry C

Job Details: 02/06/2024

WED4850HW0 Arrived to inspect non-operation. The tenant advised the unit had stopped running mid-cycle and then resumed after some time on its own. Inspection revealed the neutral contact within the motor assembly was loose and I adjusted to prevent further issues. Operational test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78748

Scott

Job Details: 02/06/2024

Arrived on site for washer not locking . Found latch failed . Replaced latch still no locking . Replaced control and still not latching . Found new latch defective . Also found hot water supply line leaking at collar . Told maintenance worker line needs to replaced . Reordering latch . Call to set return ; ordrng 1 W11307244 (Latch) and 1 W11170319 (Control) and 1 W10919003 (Pump) and 1 W11652038 (Lower harnes)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78753

Wesley

Job Details: 02/06/2024

Arrived onsite for leaking washer. Tested washer and all connections. Unable to detect evidence of or replicate a leak. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78132

Leonardo

Job Details: 02/06/2024

Arrived on site to test unit for console not responding. Found and console will need to call safety on return visit. Ordering new console office to reschedule ; ordrng 1 W11297709 (Console)

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS4

Near Austin, TX 78753

Wesley

Job Details: 02/06/2024

Arrived onsite for a dented drawer panel. and repaired the unit by replacing the drawer panel. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Austin, TX 78754

Wesley

Job Details: 02/06/2024

Arrived onsite for unit dishwasher not functioning and found control glitching panel issues and no water. Reset and turned water on to the unit. All checks good. Unit is now operating as designed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hutto, TX 78634

Kimo

Job Details: 02/06/2024

Arrived onsite for a dryer that is not heating. Upon arrival I I ran a airflow test and found that the unit had no flowing. I checked the exhaust tube and found that it was kinked. And on the inside it was full of lint I couldnt both of these and checked the high limit thermistor and found that it was blown. I replaced it and tested the unit and found unit operating as designed. I advised the customer to clean the ducts in the home

We serviced a

WHIRLPOOL DISHWASHER

Model wdf331pahs1

Near Manor, TX 78653

Joe Z

Job Details: 02/06/2024

"Arrived on site for detergent dispenser door not staying closed. Upon arrival, inspected unit and found dispenser door has failed. Need to replace dispenser. Replaced dispenser. Ran diagnostics and there are no saved error codes. Ran automatic test cycle and observed dispenser door is operating. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model wed5620hw2

Near Manor, TX 78653

Joe Z

Job Details: 02/06/2024

Arrived on site for drum out of balance. Found rear drum seal was not in correct position. Reinstalled rear drum seal. Test unit and is operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Lakeway, TX 78734

Scott

Job Details: 02/06/2024

"Arrived on site for washer getting off balanced . Ran diagnostics,unit is draining and spinning properly on empty load . Removed front panel and found front shocks weak . Replaced shocks .reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Coupland, TX 78615

Joe Z

Job Details: 02/06/2024

"Arrived on site for lid not locking, unit not operating. Upon arrival,ran diagnostics and there are no saved error codes. Ran auto test cycle and all components pass test. Ran a normal cycle and unit is operating correctly. Found customer was not letting all leds light before releasing finger. Instructed customer on operating unit. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Cedar Park, TX 78613

Maurice R

Job Details: 02/06/2024

"Arrived onsite for MW not heating. On inspection there was not heat. I checked the cap, diode and magnetron. The magnetron was bad. Replaced the cap, diode and magnetron. The unit is operating as designed now, heated cup of water to 197?."

We serviced a

WHIRLPOOL DRYER

Model WGD8620HC0

Near Manor, TX 78653

Joe Z

Job Details: 02/06/2024

"Arrived on site for F3-E3 error code. Upon arrival inspected unit, F3-E3 error code is present on display. Ran diagnostics and there are no other error codes besides F3-E3 inlet thermistor shorted/ open. Replaced control and inlet sensor. Test unit by running a cycle and am not getting error code. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Jarrell, TX 76537

Sterling

Job Details: 02/06/2024

"On arrival verified complaint of not spraying water. Found spray arms damaged and clogged. Replaced. Still doesnt spin but does get some water to spray arms. Found sump isnt pushing enough water. Replaced sump assy and ran test cycle again, all operational tests are good. Job complete no leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78626

Sterling

Job Details: 02/06/2024

"On arrival verified complaint of unit not spinning correctly, shaking, and property damage. Visual inspections shows wall damaged and inner tub is not fully punched. Checked suspensions and found they are good. Tub is hanging in correct position. Called TL Chris 7738411303 to document property damage for customer. Pics attached in quick pics. Corner of unit seems to have smacked into the wall causing damage. Unit will need inner basket replaced. Ordering inner basket W11172199. Office to reschedule.; ordrng 1 W11172199 (Inner basket)"

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Seguin, TX 78155

Andrey

Job Details: 02/06/2024

"Arrived on site to test unit for leak, tested unit found water valve cracked. Replaced water valve and tested, unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Pflugerville, TX 78660

Matthew

Job Details: 02/06/2024

Arrived onsite for unit door glass falling off. Upon arrival inspected unit. Found lower right and left bracket loose allowing glass panel to slip off. Secured and tightened brackets. Unit is now functioning properly. Job completed

We serviced a

JENN-AIR RANGE

Model JDRP436HM01

Near Canyon Lake, TX 78132

Leonardo

Job Details: 02/06/2024

Arrived on site to replace hinges. Replaced both hinges test unit and unit test good. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Temple, TX 76502

Jonathan M

Job Details: 02/06/2024

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I did confirm the customers complaint and ran the unit through diagnostics. I found an F4 E3 (wash motor failure) error code. Around the unit through an auto test and confirm that the wash motor would not recirculate the water. I replaced the wash motor assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Burnet, TX 78611

Miguel

Job Details: 02/06/2024

"Arrived on site for washer that does not agitate. Not washing clothes. Will spin it out on drain and spin. Ran diagnostics. Found f0e5, f2e1, f5e3. Tested buttons and they are working. In test mode unit did agitate properly but did not spin as designed, inspected underneath and confirmed gear case is leaking oil. Will order and return with parts needed. Reset for tues pm. ; ordrng 1 W11454734 (Gearcase)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Fort Cavazos, TX 76544

Jonathan M

Job Details: 02/06/2024

"Arrived on site for a dishwasher that is making a grinding noise. Inspected unit and work area. The customer advise. The unit will run fine for the first half the wash cycle and then they will make the noise. I ran the unit through diagnostics and found no stored error codes. I ran the unit through two diagnostic cycles and could not get the machine to replicate any abnormal noises. I did advise the customer that he did have a few things that were impeding the spray arms, and that couldve been causing an abnormal rubbing and grinding sound. Other than that, I did tell him that there was nothing I could fine within the dishwasher that would be causing this issue. The unit is working and operating as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Belton, TX 76513

Jonathan M

Job Details: 02/06/2024

Arrived on site for a washing machine that wont fill with water. Inspected unit and work area. The customer advised the unit will start but will only go about two minutes before she saying the cycle is complete and I never filled with water. I tested the unit and confirmed that the unit would not spin and what caused this machine to short cycle. Check underneath and found the slider broken. I replaced the slider and tested unit. Unit begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Wesley

Job Details: 02/06/2024

Arrived onsite for noise complaint and found everything running properly at time of service but shifter fault error code. Replaced shifter and belt. Unit is now operating as designed.

We serviced a

KITCHENAID OVEN

Model KODE500ESS00

Near New Braunfels, TX 78132

Leonardo

Job Details: 02/06/2024

Arrived on site to replace console. Replaced console and unit pre heated to 350?

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Round Rock, TX 78681

Kimo

Job Details: 02/06/2024

"Arrived onsite for a dryer that has power but will not start. Upon arrival I I found F2e1 moisture sensors shorted. And f3e2 stuck button. I replaced the control and tested the unit and found no change, I am ordering the sensor and the ui and the electrodes. And reschedule for 02/14/24; ordrng 1 WPW10298258 (HARNS-WIRE) and 2 WP3387223 (ELECTRODE)s and 1 W11419056 (PANEL-CNTL)"

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Round Rock, TX 78665

Kimo

Job Details: 02/06/2024

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new clutch, slider, gearcase, and rotor and tested the unit and found unit operating as designed job complete no leaks"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Leander, TX 78641

Maurice R

Job Details: 02/06/2024

Arrived onsite for dishwasher not working. On inspection found an error F10E4 on the unit. Ran diagnostics cycle and it let water in then stopped and started to beep. The diverter can not find position. Orde a pump and motor. ; ordrng 1 W11416362 (Pump & motor)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, TX 78628

Lou

Job Details: 02/06/2024

"Arrived on site to inspect washer noises. Upon further inspection, the tenant provided a video of the noise which sounded like the cam grinding. I placed the unit in diagnostics showing error code F7E1-basket speed fault. Cleared the code and manually tested the spin mode and found the motor comes on but the basket doesnt spin. I tilted the unit back and found the belt not on the pulleys and the pulley shield damaged. Removed the shield and found the cam pulley nut loose. I removed the cam pulley and found the cam teeth badly stripped due to the pulley nut being loose and the pulley not making good contact with the cam. I removed and replaced the cam assembly and belt and reassembled the unit and calibrated the unit. Placed the unit in diagnostics and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent use to the tenant. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near New Braunfels, TX 78132

Andrew

Job Details: 02/06/2024

Arrived on site to replace previously diagnosed gasket. Found door gasket just needed adjusted. Since I had a new one I replaced it as a precautionary. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Georgetown, TX 78626

Sterling

Job Details: 02/06/2024

On arrival verified complaint of not washing and not filling. Ran diag test and found long fill code. Ran cold valve and had little flow. Hot had good flow. Valve was damaged in box. Will need to reorder and replace. Due to work area of unit and work involved requesting second man due to needing to remove dryer half to replace water valve. Office to reschedule.; ordrng 1 W11222849 (Valve)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Round Rock, TX 78665

Kimo

Job Details: 02/06/2024

Arrived onsite for a dryer that is making noise when in use. Upon arrival I found this to be true. Upon further inspection I found that the blower wheel had a crack in it and was making contact with the housing. I replaced it and tested the unit and found the unit operating as designed

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Mustang Ridge, TX 78610

Andrey

Job Details: 02/06/2024

Arrived on site to test unit for not drying. Tested unit and found vent completely clogged. Advised customer to get a professional vent cleaner to clear the vent of all obstructions. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Austin, TX 78739

Luis

Job Details: 02/06/2024

"Arrived on site for cooling complaint. Checked freezer temp reading 10? removed evaporator cover decent frost pattern reassembled unit checked for error codes none. Checked temp again temp reading 20,called tech support unit has not changed temp while on hold with tech support. Tech support agreed due to symptoms possible compressor issue. Ordering a new compressor SR#7738417073; ordrng 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Georgetown, TX 78628

Maurice R

Job Details: 02/06/2024

Arrived onsite for previously diagnosed parts. Installed the new valve now the flame does not go out when going from high to the simmer flame. The unit is operating as designed and no gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78717

Wesley

Job Details: 02/06/2024

Arrived onsite and found unit operating with failed icemaker. Unable to force a harvest. Replaced the icemaker and reset power. Unit is now operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hutto, TX 78634

Kimo

Job Details: 02/06/2024

Arrived onsite for a MW with burnt out LEDs in display. Upon arrival I found this to be true. I replaced the control and tested the unit and found the unit operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Pflugerville, TX 78660

Matthew

Job Details: 02/06/2024

"Arrived onsite for gas odor. Upon arrival spoke to customer and customer stated that the gas company was called due to a gas smell near the garage or outside area. It was assumed the smell was coming from the water heater. After a visit from the gas company the gas company had stated the dryer, across the hall, was leaking after a pressure test. Ran checks on dryer and could not find any leaks from the wall , supply line or the unit itself. Tested multiple times with the customer on hand. Notified customer that no leaks could be found at this time."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Georgetown, TX 78628

Maurice R

Job Details: 02/06/2024

"Arrived onsite for washer making a noise. On inspection ran diagnostic cycle and when got to spin cycle there was a plaster on metal grinding noise. Gain access to the bottom of the unit and found an off white dust. Pulled the pulley cover and the clutch and found that the plastic gear were rounded off. Installed a new clutch and now the unit is working as designed. The noise is gone, no water leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Georgetown, TX 78633

Sterling

Job Details: 02/06/2024

On arrival verified customer complaint of noise during use. Ran unit for 35 minutes no abnormal noise from unit. Unit is at a soft normal hum during use. Spoke to TL Adrian 7738416466 to document customer expectation complaint. Operational test is good. No leaks detected during service.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near New Braunfels, TX 78130

Andrew

Job Details: 02/06/2024

Arrived on site and replaced terminal block. Unit now working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, TX 78748

Luis

Job Details: 02/06/2024

"Arrived on site for knocking noise. Ran diagnostic couldnt recreate any odd noise,customer played recording of noise,noise could be bubbles in refrigerant lines,per service pointer W11610345. Per service pointer adjusted cap tube and tilted filter drier."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Austin, TX 78717

Gerry C

Job Details: 02/06/2024

"WRT138FFDB01 Arrived to inspect no cool. I found the issue was the unit would trip the breaker, shortly after plugging in, when the compressor would attempt to start. I replaced the start device and tested. The unit ran as expected and did not re-trip the breaker during the rest of the service call. After several minutes of run time, the compressor was drawing .62 amps and the unit began cooling. No leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waco, TX 76708

Tyler

Job Details: 02/06/2024

"Arrived on site for dryer taking to long to heat. Upon arrival found power supply, fuses, stats, and element all functioning within visual and manufacturing spec sheet rating. Found dryer had air flow clog and found a critter prevention screen on outside of exhaust collecting a lot of lint and preventing air flow and dryer to over heat. Removed clog and found dry could work as designed. Call complete"