Arrived on site to test unit for dispenser not opening. Reset board test unit and dispenser opening correctly job complete.

"Arrived on site for all sensor drying not operating correctly, upon arrival customer states that after a few minutes,unit counts down and shows done. Ran vent test and test is poor for electric dryers. Removed hose and test passed. Test unit by using a load of damp towels. Unit began at 1:19 and the went up to 1:22 and is sensing.after a couple of minutes, Then began counting down every second all the way down. Unit never switched from sensing to drying. Then error message appeared for lint to be cleaned. Disconnected vent hose and test unit. Unit lasted a few minutes longer then repeated issues occurred. Need to replace control. Replaced control W11618917. Test unit and unit is now operating as designed. Job complete"

Arrived on site to test unit for left front not working. Test unit and found bad LF burner and switch. Ordering new parts office to reschedule ; ordrng 1 W11517959 (Element) and 1 W10823727 (Element) and 1 Wpw10434452 (LF switch)

"Arrived on site for a dishwasher that does not have spray arms moving. Inspected unit and work area. The customer at the unit disconnected from power, but stated that when they went to look for the model and serial numbers, and they accidentally pulled out the electrical cord from the dishwasher. They did advise that they have the breaker tripped in the meantime, but need to get that reconnected. I reconnected the hot, neutral, and ground wires to the unit using wire caps. Turned the unit on and found the unit of power up. I ran the unit through diagnostics and found no stored error codes. Around the unit through an auto test the unit began to work and operate as designed. I tested the unit running through multiple checks and was unable to get the unit to replicate any issues. I did it by the customer to keep an eye on the Internet and call back if any other issues persist. Call complete."

Arrived on site for microwave light and vent. Removed from wall. Replaced microwave inner lamp. Verified operation. Vent sent was broken in box. Customer provided original vent. Installed lower vent assembly. Call complete.

Arrived on site. Replaced parts prev tech ordered tested ice and water dispenser unit working as designed.

Arrived onsite for dents panel. Upon arrival inspected unit. Found control panel damaged. Replaced and tested. Unit is now functioning properly. Job completed.

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3- motor failure. I cleared the code and continued with testing. Water filled the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for refrigerator making a grinding noise. When the Ice maker goes to fill the tray there is a loud noise. I installed a new inlet valve on the refrigerator from truck stock W11512399. Retested unit and noise was gone. No water leaks detected during service.

"Arrived on site to install previously diagnosed parts. Inspected unit, found that the only rust on the system was the metal clip holding the thermistor. Sealed system not required. Replaced the pump harness and control as precautionary. Tested unit, unit is now forming ideal ice sheets and releasing from evaporator plate as designed, no leaks detected, job complete."

Arrived onsite for a washer that is not starting wash cycle. Upon arrival I ran the unit with a heavy towel in the unit and found the unit operating as designed. I could not duplicate the issue. I advised the customer of this. As of now the unit is operating as designed

KMBD104GSS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the damaged side trims and installed the latch assemblies. Further testing revealed the issue still present and I found the drawer was not fully seating on the left side. This call will be put back onto my route the following day to pursue further remedies.

"Arrived on site to test unit for broken element, tested unit found broken support, replaced and tested, unit is now running as designed, job completed"

"Arrived on site to inspect dishwasher not washing. Upon further inspection, I found fresh water spots on the inner door panel. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed. New build/vacant home and no one available to sign for the receipt."

Arrived onsite for refrigerator not cooling. On inspection the fc was 68? the rc was 74?. Gain access to the compressor and it was 158? noticed that there was oil in the drip pan. Ordering a SS for the unit. No water leaks detected during service. ; ordrng 1 W10233960 (Compressor) and 1 WPW10143759 (Drier) and 1 WP2188823 (Evap) and 2 2hours (2 hours)s

Arrived onsite for oven not getting to temperatures. On inspection the oven had an average temperature of 330 when set to 350. Calibrated the unit for 20? and the average temperature was 360? re calibrated to 10? and the average temperature was 340?. The unit only changes by 10? increments. The customer want to cook a little hotter I calibrated the oven for 20?. Should customer how to calibrate the unit.

On arrival verified complaint of water staying in disp. Replaced disp assy per previous diag. Once replaced I ran a quick cycle to confirm no water left in dispenser. No leaks detected during service. Operational test is good. Job complete.

"Arrived on site to test unit for F24 error code, upon arrival customer stated that another company has looked at the unit and informed her that her parts werent available. Stated she will be buying a new unit and denied service. Job complete."

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid cycle and will not go into diagnostics, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not advancing properly, tested unit found F7E1 present, cleared code and ran diagnostics and the code returned, inspected and found a lot of dog hair sucked up into the gear case getting in the way of the spin sensor triggering code, cleaned out all the hair possible, replaced shift actuator as precautionary and tested unit is now running as designed, advised customer that if this happens again gear case will need to be replaced again and it wont be covered, advised to put a barrier around the unit to prevent pet hair accumulation under unit, no leaks detected job complete"

"Arrived onsite for previously diagnosed parts. On inspection found the harness for the fresh vegetables drawer had a short in it. Replaced the harness and tested the ui and it was dispensing and dispensing again. Installed new ui and that the intermediate filling of water, now it stay until you release the paddle. Last told the company that he would switch the control board so I installed the control board. The lights in the rc are staying the fresh vegetables drawer ui is working. I installed the new power board to. The unit is operating as designed and no water leaks detected during service"

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found valve failing. Replaced valve and cleared ice from fill tube. Found u it filling as designed with no leaks. Call complete

"Arrived on site with new parts. Removed dryer from top. Removed front and back panels. Replaced drain pump, harness for drain pump and main control. Verified operation. Call complete."

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete.

On arrival verified complaint of water in bottom of Fc. Unit is cooling correctly but when in defrost water pools in FC section. Found all operations are good but a chunk of ice is blocking drain. Confirmed drain in back is clear and not plugged. Defrosted ice out of drain and unit now drains correctly job complete. No leaks detected during service.

Arrived onsite for dryer making a humming when off. On inspection I took the unit part looking for the humming noise. The showed about 15 minutes I took the unit. It only stays on for 10 to 15 seconds. I narrowed it down to the upper part of the dryer. Returning with control board and ui. No gas leaks detected during service. ; ordrng 1 W11626080 (Ui) and 1 W11618918 (Control board)

Arrived onsite for a washer thats not powering on. I found the cold side of the valve assembly cracked and water sprayed on the control and caused it to fail. The control and valve will need to be replaced in order to test the rest of the machine. Ordering W11210463 valve and marking all the prescreened parts to come back. RS for Tue Feb 27.; ordrng 1 W11210463 (Valve)

Arrived on site for dryer with broken handle. Upon arrival confirmed issue and found door unable to be opened due to handle damage. Was able to installed a new handle and tested dryer. Found it working as designed. Call complete

"Arrived on site for Tripps breaker and makes loud rattling sound when operating. Upon arrival, customer states that unit trips breaker sometimes immediately and sometimes after several minutes. Ran diagnostics test and there are no saved error codes. Checked polarity and got 125 from each leg to neutral Test unit on timed dry with high heat and air only. Unit Tripps breaker anywhere after 8 minutes to 12 minutes. Contacted SW for assistance. Test polarity and get L1-125, L2-125, L1-L2 251. Voltage is a little higher than normal. Test amp draw when heater energizes and de energizes and get L1 26; then 6, L2 17, 0 amps, Neutral 3.6,/4 amps. Recommended replacing control. Replaced control W11378949. Test unit and still Tripps around 10 minute mark. Contacted techline for assistance. Spoke with Curt. Explained all the test that were done and replacement of main control. Unit is on a SQUARE D 30 amp arc fault GFCI breaker. TECH explained that this is a breaker tripping nuisance and gave service pointer W11525530. SR# 7738514180. Contacted SAFTEY tea and spoke with Mari. Notes were taken. MfrRef # 7738463535. It is deemed that the unit is operating as designed and issues are related to the breaker. Need to order padding for noise issue. Office to reschedule ; ordrng 2 W11113654 (Pads)s"

"Arrived on site for dishwasher not cleaning dishes(per customer on arrival). Upon arrival found f4e3 in diagnostics. Found unit could fill and drain as designed but with 120v applied to motor, motor wouldnt run at all. Called techline and reported findings to Nate sr#7738513465. Was instructed to order motor and rescheduled customer for 02/27/24. Customer er also wants to c9nta t whirlpool to see if the6 will replace unit. Ordering W11613479 sump, ; ordrng 1 W11613479 (Sump)"

"Arrest onsite for ui not responding. On inspection I found that the normal setting does not work, this is the third console that as been installed in the dishwasher. I checked and fixed the gasket on the vent trying and keep the moisture out of the ui. Installed the console and fixed the gasket, the dishwasher is operating as designed and no water leaks detected during service."

"Arrived on site for washer not operating correctly during agitation, or spin cycles. Upon arrival found resistance lvls of valve around 1.2k-1.3k before and after tests with no water pressure issues. Found no errors in diagnostics. Also found no heavy damage or oil around gearcase, actuator or pump and harness. Replaced control and tested washer on normal and diagnostic cycles. Found no leaks and u it working as designed."

Arrived onsite for washer not working. On inspection during the diagnostic cycle the unit made a humming noise during spin and agitate cycle. Installed a new capacitor and retested unit the washer is operating as designed and no water detected during service.

"Arrived on site to inspect dryer interior light flickering. Upon further inspection, I opened the unit door and the light failed to come on. I tapped on the drum and the light came on. I inspected the light and found it loose in the socket and the filaments were broken, which explains why its been flickering as when its moved, the filament will catch and the bulb will light up. I am ordering the socket and bill and scheduled return service for 02/29/24. No lint observed during service.; ordrng 1 WP22002263 (Bulb) and 1 W11222979 (Socket)"

On arrival verified complaint of noise. Ran system and found no noise. No excess frost or moisture. Unit is working as designed. No leaks detected during service. Job complete. Operational test is good.

"On arrival verified complaint of not drying dishes. Found unit is not using rinse aid. Water temp is at 120. Advised unit needs to have sink ran before starting, ran diag test and verified all operations are good and heater is at 7amps. Spoke to Bruce and Nate to document 7738516653 at TL. Vent was also dripping. Fixed the programming per SP. unit is working as designed, job complete no leaks detected during service."

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to test unit for oven not heating. Test unit and found unit missed wired. Secured wires correctly test unit and unit test good job complete.

"WDT750SAKZ0 Arrived to inspect error code. I found F8E4, F9E2 and F10E2 stored in memory and cleared for testing. The unit would not complete service test mode and I found the float switch connector was not making full contact. I removed the connector and disassembled, reconnecting the internal contacts and effectively repairing the harness. The unit began normal operation and all functions were present. During the drain phase, a loud rattle occurred and I removed and replaced the drain pump. Operational test good, no leaks observed during service."

"Arrived on site to test unit for not running properly, customer stated that unit will not engage lid lock, started unit 15-20 times with no issues, but do to this being so random, replaced console control and main control, unit is functioning properly no leaks detected job complete"

Arrived on site. Found defective fresh food door replaced door with nameplate checked door seal good.

"Arrived on site for leak concern and noise complaint and found some dribble formed on the chute from Ice stuck in the door will cause ice to defrost and drip. Made install adjustment to dampen first start compressor noise concern All checks good, unit is in good working order. Advised customer on findings."

"Arrived on site to install previously diagnose departs. Inspected unit and work area. I replaced the basket, Kim, belt, and shifter. I tested the unit and the unit began to work and operate as designed. I did check the suspension and found the suspension was good. Call complete."

"Arrived on site for a washing machine. That is not completing cycles intermittently. Inspected unit and work area. The customer advised that normal clothes seem to work just fine but that when she washes bigger towels or bulkier loads, sometimes the unit does not spin out the clothes and shes having a ring out the clothes. I ran the unit through diagnostics and found an F0 E2 (over-suds) error code. I ran the unit through an auto test and found the unit working and operating as designed. I checked the suspension and found the suspension was good. Checked the basket and found it mounted properly. I checked underneath and could not find any issues with the motor, belt, or a drive pulley. I tested the unit several times and could not find an issue with the machine. I did explain to the customer that the most common issues with not spitting out the cycles would either have indicated some sort of error message like the oversuds, but the only other thing that can cause that would be off-balance loading issues. went over loading procedures and the unit is working and operating as designed. Call complete."

Arrived onsite and found unit operating with failed thermal cutoff. Replaced. Advised customer to have the duct cleaned out of the duct in the house to prevent repeat failure. All else checks good.

"Arrived on site for a microwave that has a broken door. Inspected unit and worked area. I found that the door had separated itself and expanded outward, causing the glass to fall within the door assembly. Found the door was opening and closing as designed. I replaced the microwave door and tested unit. Unit began to work and operate as designed. Call complete."

Arrived on site to relaxed board and dispenser. Replaced both parts test unit and unit test good job complete

"JB36NXFXRE01 Arrived to inspect lighting issue. I found the internal lights were out and per Technical Service Pointer #: W11606409 Rev G, Special Project S84638, I removed and replaced all of the LED modules within the machine. The issue was resolved and the unit operated as designed. No leaks observed during service."

"Arrived onsite for previously diagnosed parts. On inspection found the filter housing was not going to fix issue. On further inspection found the reservoir was frozen and the temperature was 21? at the bottom of the refrigerator. Ordering a thermistor, damper and a reservoir. Office to reschedule all parts are in.Sr7738516775; ordrng 1 W11463083 (Water reservoir) and 1 W11625042 (Thermistor) and 1 W11630597 (Damper)"

Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed failure and found f4e3 in diagnostics. After further inspection I found motor w11665769 failing and replaced it. Tested unit and found dishwasher working as designed with no leaks. Call complete

"Arrived on site for top rack falling and broken wheels. Upon arrival, inspected unit and found adjusters have failed. Need to replace adjusters. Replaced adjusters. Test unit and is operas designed. No leaks present at this time. Job complete"

"WTW4957PW0 Arrived to inspect spinning issue. I found the unit had no error codes and operated within service test mode. Inspection revealed the spin basket very near the inner front of the cabinet. I corrected the issue and retested, finding the prior contact with the cabinet was resolved. There were three basket holes that were not fully punched, and I was able to correct two. Operational test good, no leaks observed during service."

"Arrived on site to test unit for out of balance loads and not draining, tested unit in diagnostics and found no error codes. Replaced capacitor and actuator as precautionary, advised customer to not load washer above 40%. Unit is running as designed, no leaks detected, job complete."

Arrived onsite for motor noise and ran a test 40 and observed for noise. No reported accompanying cooling loss. Customer states a rattle motor noise that last up to an hour 4 or more times per day. Advised that the unit utilizes a variable speed compressor for efficiency and that the hi speed function will result in a change in the tone and volume of the compressor. Unable to replicate the sound while on site. Customer will follow up with video as needed.

Arrived on site for no cool. Compressor attempting to power on then shuts off diagnosed a defective compressor ordering a new compressor. ; ordrng 1 W11557425 (Compressor.) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 W11598433 (Evaporator) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)

"Arrived on site for door hinge missing parts and lots of water leaking underneath. As well as ice making issues. Upon arrival,inspected unit and found unit is leaning heavily towards the back. Found left front leveling foot uninstalled next to wheel. Unit was unplugged and moved to another vacant apartment. Unit has not been plugged in for enough time to duplicate issues. Advised maintenance department to leave unit plugged in until next visit. Ordering floor shims and hinge thimble. Office to reschedule ; ordrng 1 WP2183003 (Thimble) and 1 Refrigeratorshims (Refrigerator shims)"

"Arrived on site for cooling complaint. Found some ice build up on middle section of evaporator cover,removed cover found upper section of evaporator incased in ice,ran diagnostics heater powered on,no ice build up on bottom section evaporator not fully defrosting in defrost cycle,ordering a new thermistor,ui control and in case needed the moan control ; ordrng 1 W11620204 (Main control) and 1 W11616412 (Ui) and 1 WPW10384183 (Thermistor)"

"Arrived on site for no,ice. Found. A frozen fill tube,per service pointer replaced icemaker,fill tube and valve ran harvest test passed icemaker filled with water."

Upper left rear track tub wheel is bent no track falls off. Also found left side of upper rack adjuster has a broken wheel. Need to replace adjuster and track tub mount wheel. Ordering tub wheel and track ; ordrng 1 W11561204 (Track) and 1 W11614118 (Tub wheel)

Arrived on site to test unit for unit not working. Test unit by heating water and unit working as designed. Customer said she would put in the time she wanted to heat up and hit start but it wouldnt start. I put 30 seconds start and it worked test by putting 1 minute start and it worked. Couldnt duplicate the problem at this time.

Arrived on site for unit not making ice. On arrival inspected unit. Removed ice bin and found icemaker inverted and bail arm hanging down. unit would not respond to any testing. Replaced icemaker. Ran tests and unit is now functioning properly. Job complete.

"Arrived on site for unit, making noise and not completing water cycle properly. Upon arrival inspected unit. Ran diagnostics and found stored error. Code for shifter fault. Ran auto test and unit failed during agitation and spin. Ran manual diagnostics and unit would not switch between agitation and spin cycle. You could only hear the actuator continuing to cycle, but never catch. Re-ordering Cam,capacitor , actuator and control.Office to reschedule with apartment complex. Please be sure dogs are put away on day of appointment. ; ordrng 1 W11481722 (Actuator) and 1 W11629601 (Control) and 1 W11614512 (Capacitor) and 1 W10721967 (Cam) and 1 W11417071 (Harness)"

Arrived on site for unit not cooling. Upon arrival inspected unit. Found compressor is defective and will need to be replaced. Ordering sealed System technician and components. Needs sealed system repair. 2 hrs. Office to reschedule.; ordrng 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV dryer) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 2hr (2hr)

"Arrived on site to inspect washer lid locked. Upon further inspection, I found the lid unlocked and the customer advised that they had turned the unit on and walked away and when they returned the lid was unlocked and they were able to remove their clothing from the unit. I placed the unit in diagnostics and checked error code and found F7E8-motor drive module over temp. I cleared the code and continued with testing. The unit operated as designed until spin mode and it began to make a knocking noise. I stopped testing and tilted the unit back to find the rotor bolt loose (photo) and gearcase oil on the rotor, harness shield and once I removed the rotor, I found oil on the slider (photos). I advised the customer of my findings. I am ordering the gearcase, clutch and slider and scheduled return service for 02/29/24. Returning tech to replace the gearcase, clutch and slider. No water leaks observed during service. ; ordrng 1 W11449841 (gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

"Arrived on site for refrigerator needing previously diagnosed filter housing. Upon arrival confirmed issue and installed part. Reassembled and tested ice maker and dispenser and found no leaks. Also had to remove ice build up from ice maker bridge line, found unit working as designed. Call complete"

"Arrived on site for noise complaint. Entered diagnostics tested compressor ramp up no odd noise,ran fan,damper and condenser fan no odd noise ran normal cooling test no odd noise,exited diagnostics called tech support unit entered defrost and started a normal cooling cycle no odd noise sent video of noise to tech support due being unable to recreate noise tech support couldnt recommend a repair. Changed setting in defrost to adaptive defrost,changed temp setting. Sr#7738512890"

Arrived onsite for off balance during spin concerns. Called techline to document findings with machine. Unit is level and spins smoothly. Properly installed after correcting the drain pipe siphoning on previous visit and secure counter wights. Shipping bolts are removed. Suggestion to use floor grip to prevent small amounts of walking. Advised that the pedestal accentuates and compounds any movement from an off balance load due to the higher center of gravity. No further recommendations. Customer advised to follow up with customer care for any ongoing questions or concerns. sr#7738499823

"Arrived on site to test unit for no operation, tested unit and found external drain pump faulty. Replaced external drain pump and tested, unit is now running as designed, job complete."

Arrived on site for dryer not heating. Upon arrival confirmed failure and found cuttoff broken as well as coils of element heavily sagging. Replaced both elements and cuttoff kit. Found dryer vent mostly clear with a passing pressure test check but using a borrow scope I did find some partial lint chunks throughout vent of home to the exit. Reported find8ngs to customer. Dryer works as distend. Call complete

KOWT107ESS00 Arrived to inspect drawer issue. I found the drawer was tilted out at the top of the drawer. Careful adjustment and re-forming of the metal corrected the issue and the unit operated as designed.

"Arrived on site for display showing f2e0. Customer unable to reset. Customer says display gets very hot to the touch. Customer also say unit has issue with holding 400f. Will fold 350 and 450. Found f2e0, f9e0, f2e1. Verified good voltage coming into the main control. Sensor reading 1.1 k. Verified wiring, bake element pulls 12 amps, broil element pulls 17 amps. Blower working. Door closing. Replaced panel. Replaced control Verified operation. Call complete."

"Arrived on site to test unit for not cooling, tested and found compressor running and is extremely hot but unit is completely warm, unit has a failed sealed system, ordering parts office to reschedule ; ordrng 1 W11492867 (RC evaporator) and 1 W11654344 (Compressor) and 1 WPW10608485 (FC evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for not draining, tested unit and found drain plug not knocked out by installers. Knocked out drain plug and tested unit, unit is now draining and running as designed, job complete."

"Arrived onsite for a range that has a malfunctioning ui upon arrival I found that the some of the buttons not working I put the unit in diagnostic and found F2e0 Keypad Disconnected, I replaced the ui and the control tested in preheat to 500 in broil and found that the unit operated as designed"

Arrived on site for a refrigerator that has a dented freezer door. Inspected unit and work area. I did confirm the customer complaint and replaced the freezer door. Found the unit working in operating as designed. Call complete.

"Arrived on site for refrigerator not turning on(lights, cooling, everything). Upon arrival customer stated unit had started working again within the past 24 hrs and upon further examination I found unit cooling and working as designed. Customer had stated unit had been intermittently working on and off the past few weeks. Replaced main control and found unit still working after repair. Informed customer to keep an eye on unit and notify us if issue returned. Call complete"

"Arrived on site to test unit for lights not working, tested unit found RC light module very dim, the module kit provided does not have the light module that is needed, ordered RC light module and rescheduled for 2/27 but customer would like this repaired ASAP; ordrng 1 W11527432 (RC led light)"

"Arrived on site for refrigerator not making ice, upon arrival found harvest teeth getting stuck I. Rotation against stationary slope. Replaced ice maker and tested unit. Found it filling as designed and teeth not getting stuck in rotation. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived onsite for a laundry center with the dryer working but the washer will not power on. I found the unit unplugged on arrival. I had correct voltage at the wall outlet. I powered the unit up and the drain pump started running with no water in the tub. I found the unit in a flood state. I explained to maintenance that with the drain pump powered on the control would not respond. I changed the control and tested the washer in diagnostics. Now the washer will not fill with neither hot or cold water but it goes thru the rest of the diagnostics cycle properly. I had no other parts so I didnt trouble shoot any further. Will return with another control, upper & lower harness and valve. Ordering W11629601 control, W11662155 upper harness, W11417071 lower harness, & W11222849 valve. Office to RS.; ordrng 1 W11629601 (Control) and 1 W11662155 (Upper Harness) and 1 W11417071 (Lower Harness) and 1 W11222849 (Valve)"

"Arrived onsite for burner not igniting in timely manner. On inspection the left front burner the gas comes out on the left side of the burner and it is ignited on the right front side the gas has to run around the burner to ignite. Tried to,get the igniter to spark on the left side consistently with no luck. The right front simmer flames are different shapes and sizes I adjust the gas to change the shape with no luck. Ordering an igniter and a dual burner head. No gas leaks detected during service. ; ordrng 1 W11580024 (Ignitor) and 1 W11344539 (Dual burner)"

"Arrived on site for dishwasher not completing cycles. Upon arrival found water in drip pan. Found dishwasher leaning forward heavily causing water to flow from under door and into pan. Properly installed dishwasher and tested unit. Found it filling, cycle water around, and drain with no leaks. Unit works as designed. Call complete"

"Arrived on site to replace previously diagnosed console, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for dishwasher not draining water or completing cycles. Upon arrival confirmed issue. Found drain pump failing and replaced it with W11611440 drain pump. Tested 7 it and found no leaks and dishwasher working as designed. Also found upper rack mounting assembly broken and found unit needs full rack replacement to resolve. Ordering W11243399 rack(upper), office to reschedule once availability of parts is known.; ordrng 1 W11611440 (Drain pump (dont order)) and 1 W11243399 (Upper rack), tckt not sent, faulty send-to target"

Arrived onsite and found unit operating with broken center knob. Advised customer on other burner concerns. Unit is now operating as designed. Advised customer on findings. Advised they could contact whirlpool customer care and request a knob.

Arrived on site for not making ice. Upon arrival inspected unit and found ice container is empty. Inspected icemaker and ice mold has no ice or water. Ram diagnostics to test icemaker. Icemaker harvest correctly. Ran water fill test. Valve energizes but icemaker not filling. Found styrofoam blocking water inlet to icemaker. Cleared debris and test unit. Icemaker is now filling correctly. No leaks present at this time. Job complete

"Arrived onsite for unit not cooling properly. Upon arrival inspected and found back evaporator cover and upper panel completely iced over. Ran forced defrost and did not energize. Also found Defrost sensor open. Due to amount of buildup if freezer, unit will need to manually defrost. Notified customer of defrost procedure and prepping for water overflow. Unit will need to be unplugged minimum 3 days prior to next service. ; ordrng 1 WP2315549 (Evolution motor)"

"Arrived on site for no ice. Ran diagnostics E2 error code on icemaker,replaced defective icemaker,power cycled unit ran harvest test passed ran fill test passed"

"Arrived on site with parts, removed from counter, replaced left upper track, guide, stoppers and replaced door hinges. Verified operation. Call complete."

"Arrived onsite from washer making a noise. On inspection but unit in diagnostic cycle and it completely the cycle with no issues. I did notice the tub was a little wobbly. I flipped the unit up and found that the bolt that held the rotor on had backed out. I then noticed that there was oil all over the sides of the unit. I popped the rotor off and found oil in the rotor. I installed a new gearcase,rotor,clutch and slider. Ran calibrated the unit and ran diagnostics cycle again with out any issues. No water leaks were detected during service."

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that they had some off-balance issues with a particular load and that she has not been able to replicate it since she first called in about it. She just wanted to know if it was normal for the machine to do this, because after the load couldnt finish, she advised that the machine would not start a new cycle. I did advise the customer that the machine can act a little funky after a balance load, and that the best way to fix that is by unplugging the unit for a four minute prior to trying to start any other load. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit ran as designed. I checked the suspension and the hub assembly and found everything showing that they were good. Did advise the customer against bulkier items such as pillows, rugs, blankets, etc. as they will have more issues with off-balance loads. The unit is working and operating as designed. Call complete."

"GSS25GSHBCSS Arrived to inspect no ice and overflowing. I found signs within the ice bin, auger drive assembly and within the ice chute of overflow of water and ice. Having the valve and ice maker recently replaced, I determined the fill tube had a ridge at the lower end, causing water too pool, freeze and then fall into the fill chute, plugging and overflowing the system. I removed the excessive plastic from the fill tube and manually tested the valve, verifying the issue was resolved. After departing, the customer called and advised the ice dispenser auger had stopped turning and due to prior ice removed from the connector, the pins will need to be adjusted upon return. No leaks observed during service. ; O-emld tckt"

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new mag,cap and diode and found no change. I am ordering the the interlocks,transformer,filter board, turn table motor as it could be failing too the fuse pop, I am also ordering the harness. Set return for 02/27/24; ordrng 1 W11545871 (TRANSFORMR) and 1 W11551761 (INTERLOCK) and 1 W11551558 (INTERLOCK) and 1 W10422269 (FILTER) and 1 W10642989 (MOTOR-TURN) and 1 W11690869 (HARNS-WIRE)"

"On arrival verified complaint of no heat then no power. Ran checks on power. Voltage is correct and polarity. Checked fuses and all are good. Ran voltage check at board getting volts but no power. Replaced main board. Ran cycle and had over 200 degrees temp and vent test is good, moisture sensor tests fine as well. Job complete operational test is good."

"Arrived on site for squeaking noise. Upon arrival, inspected unit and is on pedestal. Test unit and found noise coming from front bottom corner. Noise will do away pressing corner of unit. Disassembled unit. Found bottom corner of panel was dented during installation. Uploaded picture on Sd. Straighten the best I could. Secured all screws to panel. Test unit and is no longer squeaking. Job complete"

"Arrived on site. Powered unit on let unit run through a cycle found small leak from drain pump to water pan,repaired leak,found slab forming uneven,cleaned evaporator plate with solution,ran diagnostics no leaks,ran a normal cycle ice slab forming correctly."

"Arrived on site to inspect range oven too cold. Upon further inspection, the customer advised that the oven is not heating. I removed the racks and bottom panel to gain access to the burner and tested. I could hear the relay on the control click, but the ignitor failed to turn on. Tested the ignitor and found it open. I removed and replaced the ignitor and retested and unit is operating as designed. No,gas leaks detected during service, job completed."

"Arrived on site to inspect wall oven not heating. Upon further inspection, I found the unit not connected to WiFi properly. I placed the unit in diagnostics and checked for error code and found F6E4-control failure. Following the tech sheet for the error code, I removed and replaced the main control and cleared the codes and assisted the customer in connecting the unit to WiFi and downloading the whirlpool app on their phone. Once it was successfully connected to WiFi, I tested the unit and it is operating as designed. Job completed."

"Arrived on site to test unit for no ice and RC getting warn, customer stated that item on top shelf in FC are thawing out, exposed evaporator and found insufficient frost on evaporator, connected pressure gauges and found high side at 100 and low side -3, contacted office and were able to determine that the system is overloaded with refrigerant release some refrigerant and the pressures stabilized at 80 and -7, Evaporator is now completely frosted over advised customer to monitor for improvement. If she still persist customer will call us back at this time job complete."

"Arrived on site for burners not working properly. All now have soot marks on every burner. Flames not all blue. Attempted to remove front center orifice. Found it threaded the holder going back in. Will need new holders, burners and burner caps for all,burners. Extra time needed. ; ordrng 3 W11337062 (Holder (all front))s and 2 W11337063 (Holder Lr &Rr)s and 1 W11337065 (Center rear) and 5 W11319683 (Burner all)s and 1 W11319673 (Burner Cr) and 1 W11319224 (Caps) and 12 W11447718 (Screws)s and 1 Extratime (Extra time)"

Arrived onsite and replaced the door glass. Unit is now set up and operating as designed.