Arrived on site to inspect unit for leaking from back of unit opposite of the drain hose. Upon closer inspection ran unit through 4 diagnostic cycles watched the valve inspected drain all hoses could not replicate leak. Did visibility see water trapped in one of the legs but no moisture leading towards back left leg. Suspect bad seal on tub ring due to location of leak and explanation from customer. Replaced tub ring ran another cycle. No leaks present at this time. Job complete.

"Ive done say it for a refrigerator where ice is clumping. Inspected unit and work area. The customer advised that the issue was in his freezer compartment not his refrigerator compartment. He advised that when the unit fills with water, it fills up the ice bucket into a big slab. I checked the icemaker and found that the fill cup was iced over causing water to trickle outside of the icemaker area. I steamed out the ice clump in the Phil cup and tested the unit. The unit began to work and operate as designed. Call complete."

Sr#7738548048 arrived onsite for cooling concerns. Second refrigerator same concerns. Wanting product to not defrost in freezer. Documented proper temperatures and a made settings adjustments to improve freezer cooling. -7f and dropping at time of service. Documented findings with techline and was advised to explain some of the irregularities that can be associated with a non temperature regulated environment because the fridge is in the garage. Customer will use a charting thermometer to document experience.

Arrived on site to replace door. Found arm was not ordered. Ordering new arm reschedule for Monday. ; ordrng 1 W11607070 (Arm kit)

"KDTM404KPS1 Arrived to inspect door hinge loose issue. I found the left return spring had dislodged. I re-secured, ensuring the heat/sound deadening blanket was no longer binding and tested. The issue was resolved and there were no leaks observed during service."

"Arrived on site for unit. Give me an F1 E1 error code after last repair. Upon arrival inspected unit and found power supply board loose. May have happened when harness was rerouted for a previous issue. Secured power supply board and harness. Tested unit and could not duplicate the issue. Customer will monitor. If symptoms persist, recommend call back detect line for resolution . Job complete"

Arrived on site for washer stopping mid cycle . Found tub full of water . Ran diagnostics long drain error code . Ran drain pump from diagnostics. No issues found with hose or harness . Every time unit is put in diagnostics drain pump will kick on . Replaced control. Ran calibration and test wash . All checked normal. No water leaks detected at time of service . Job completed

Arrived on site for washer leaking. Removed drum. Found plastic tub cracked. Removed all components. Replaced tub and gearcase. Reassembled. Calibrated machine. Verified operation. Call complete.

"WCG97US0HS05 Arrived to inspect no ignition on far right knob. I verified the issue and the inspected. The switch assembly was it seated and after correcting, the issue was resolved. No gas leaks detected during service."

On arrival verified complaint of ice maker made a bang and the ice maker is twisted. On visual inspection found ice maker is stuck against the outside cover housing. Ice maker is damaged. Replaced ice maker maker and reinstalled the cover with a slight lift to add spacing in between ice maker and housing. Ran test 44 and 45 operational test is good. Job complete.

"Arrived on site to install previously diagnosed sealed system. Removed compressor and drier, installed compressor, access valve, and dye drier. Recharged with 55g of r600a. Tested unit, unit is now cooling and running as designed, no leaks detected, job complete."

"Arrived on site for no one of the cooktop burners are operating. Upon arrival, test unit and cannot hear gas flowing through any burner. Pulled unit from wall and found supply is shut off. Restore gas supply. Test unit and all burners are igniting and operating correctly. Unit is operating as designed. No gas leaks detected at this time. Job complete"

"Arrived on site for dryer not heating, found same issue as before, heater open, found back part of drum was hanging, properly secured. Replaced heater. Verified operation. Call complete"

"Arrived on site to replace previously diagnosed fill tube heater assembly, replaced and tested unit is now working properly, job completed"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and charged up the unit with nitrogen. Found pressure hold for 15 minutes. I vacuumed down the unit to -31 psi and found pressures. Hold again for another 10 minutes. I charged the unit up with 45 g of R600 and tested the unit. Found the unit working an operating as designed. Call complete."

Arrived on site . Replaced oven vent with screws . Unit is performing normally . No other issues . Job complete

Arrived on site on site for long dry times . Found moisture sensor not ohming correctly. Ordering sensor and electrodes. Set return 4/3 . ; ordrng 1 WPW10298258 (Sensor) and 2 WP3387223 (Electrode)s

Arrived onsite for not operating and clicking and found lid lock assembly dislodged from top panel. Restored by reinstalling existing latch mechanism. All else checks good. Advised customer on repair.

Arrived on site for dishwasher showing e4 error as well as not completing cycles and leaking.upon arrival customer stated maintenance had recently been out to replace garbage disposal and forgot to remove drain cork. This had led to water over filling and trigger float switch under tub. Removed water and tested unit. Found no leaks present and unit now working as designed. Call complete

On arrival verified complaint of jeans stuck under agitator. Removed clothes and checked function of unit in diag test. No failures found unit is working as designed. Job complete no leaks detected during service.

"Arrived onsite for not operating, making loud buzzing sound, and has an electrical smell. Upon arrival,test unit with cup of water. Can hear loud noise from high voltage components. Water does not heat. Removed unit from cabinet and Disassembled to inspect/test high voltage components. Capacitor and diode are good. Found magnetron is burned out. Inspected wave guide and is good. Contacted SAFTEY team. Explained findings. Notes were documented. MfrRef # 7738502666. Need to replace magnetron. Replaced magnetron and test unit. Unit is now heating water correctly and operating as designed. Job complete"

"WRS588FIHZ04 Arrived to inspect ice maker issue. I found the ice maker had failed and the ice mold had fallen out. The issue was due to debris sticking within the mold and causing overfills due to ice not falling out during harvest. I removed the ice maker and tested. Operational test good, no leaks observed during service."

Arrived on site for dryer needing previous diagnosed terminal block and terminal kit. Upon arrival reconfirmed issue and installed parts. Tested dryer and found it working as designed. Call complete

"Arrived onsite for dryer making a noise. On inspection I did not find the dryer making noise. Customer had a video of the noise, gain access to the motor and blower wheels. Saw no damage on the blower wheel, turning the motor by hand and there was low noise coming from the motor. Told customer that here was slight noise coming front the motor. Installed new motor. Informed the customer to call if the noise gets comes back. Ran unit for 15 minutes trying to recreate the noise with out luck. The unit is operating as designed during service."

Arrived on site for washer not draining water out. Upon arrival found f9e1 in diagnostics. Upon further testing I found drain pump still failing and not pumping any water out. Replaced drain and found due to pump not be8ng replaced on second trip it had now cause another failure in control and replaced control also. Reassembled and tested washer in diagnostic and normal wash cycle. Found washer complete all cycles as designed with no errors or leaks. Call complete

"Arrived on site to inspect washer dispenser holding water. Upon further inspection, I found a small amount of water in the square reservoir in the softener cup (photo). I advised the customer that the amount of water is normal and then I contacted Techline to confirm. I spoke with Rich and provided previous SR#7738327327 and advised of my findings. Rich advised the remaining water is okay and that all parts have been replaced. Water pressure could be playing a factor in the amount of water left in the reservoir and the customer should be able to remove the dispenser and pour the water out of the dispenser. Rich advised to not replace any parts and refer the customer to Whirlpool Customer Service for further issues and provide them with the SR number. No water leaks observed during service, job completed."

Arrived onsite for washers with hot water issues. Upon arrival I ran the unit with the hot water setting selected and the lid switch bypass so that I could monitor the water temperature as it flowed into the unit and it started hot the entire time. I ran the unit a few more times and found the same. Unit seem to be operating as designed at this time. I advised the appointment office that it might be a plumbing issue.

"Arrived on site for not spinning and leaving clothes wet. Upon arrival, ran diagnostics and got error codes F9-E1 long drain and F0-E5 off balance. Found some standing water in tub. Ran components test and found drain pump energizes but only buzzes. Raised unit. Manually drained remaining water in bucket. Inspected pump and is bad. Need to replace drain pump. Replaced drain pump W11396717. Test unit and drain is now functioning. Ran an automatic test cycle and all components pass test. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to inspect range for arching behind unit when using multiple burners. Upon closer Inspection found unit arching with far left switch itself. Removed switch could hear something rattling within switch. Recommend returning with left cooktop harness W11675846 and another switch just in case new one is corrupted now. Documented findings with safety. Office to reschedule Sr#7738528651; ordrng 1 Wpw10434452 (Switch) and 1 W11675846 (Left cooktop harness)

"Arrived on site to inspect dishwasher leaking water. Upon further inspection/follow up, customer advised the unit leaks on the Sensor mode towards the end of the cycle and since last service call, the unit leaked on Normal mode. Basically leaking on long cycles and not the shorter cycles. I removed the outer door panel and placed the unit in diagnostics showing no error codes and tested. After several tests, the unit never leaked. I contacted techline and spoke to Kurt and advised of the complaint and my findings and previous repair of the door gasket. After brainstorming the issue, Kurt recommended having the customer take photos of when the unit leaks; where its leaking from; the door gasket, inner door panel, etc. and provided SR#7738555818. I advised the customer of this conversation and recommendation. I reached out to in house tech support and it was recommended replacing the lower spray arm as it can get hung up during a wash cycle as debris will get caught in the gears and the arm will stall in a position to where its constantly spraying the inner door panel causing the water to overflow the reservoir or the spray arm is separating during a long wash and causing the water to rush the reservoir and overflow the reservoir. Customer advised it is a design flaw and questioned having to pay for parts and I recommended they contact the manufacturer to discuss and provided the SR number. No water leaks observed during service, job completed."

"Arrived on site for oven showing power loss on display. Customer has to constantly reset. Attempted to go into diagnostics and got the screen. Once in diagnostics no errors stored. Buttons all responding. Removed from wall. L1-L2=253, L1-g=126, L2-g=126, L1-c= 126, L2-c= 126, c-g=0. Voltage checks good. Thermistor reads 1.1 k at control. Bake element pulls 13 amps, broil pulls 17 amps. All checks good. Replaced main control board. Advised customer if problem continues then check wiring inside wall. Call complete."

Arrived on site to test unit for oven not getting to temp. Calibrated oven test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor failure, I removed and replaced the sump assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a dishwasher with the upper rack only pulling out about halfway. I found the back left roller on the adjuster had come out of the rail. I removed the rack and checked the adjusters and rails finding them all good. I installed the rack correctly and tested it. The rack rolls in and out smoothly. Call complete.

Arrived onsite for door cosmetic issues with foam and used new door and nameplate and plugs to correct the cosmetic issue. Unit is now in good working order. All checks good.

Arrived onsite and repaired unit with repeat latch failure. All else checks good. Advised customer on repair.

"Arrived on site to test unit for no heat, tested unit found it receiving proper voltage, tested sensors and found thermal cutoffs shorted, replaced and tested, unit is now heating, ran vent test and it failed, customer stated that vent was cleaned 3 months ago but stated customer that it is possible that a birds nest is clogging it, advised customer not to run unit until the restriction has been removed, at this time job complete"

"Arrived on site to install freezer handle. Found new handle ordered is incorrect,grey handle base that mounts to door is short and not aligned with screw holes installed screws ordering another handle ; ordrng 1 W10837029 (Door handle)"

Arrived on site for door not sealing. Damaged lower section where hinge bolts to frame causing door not to seal. Uploaded pictures of damage called tech support sent pictures customer needs to contact whirlpool customer service Sr#7738552174

"Arrived on site. Found d gasket to sealing to cabinet,remolded gaskets checked door seals good."

Arrived onsite for washer stopping in the middle of the rinse cycle. On inspection customer had the washer loaded to show me what is happening. The unit was started on normal setting and it ran all the way through the rinse cycle. At the end of rinse the unit switched to wash cycle and stopped. I let sit for a few minutes to make sure it was not going to continue it cycle. I went to power the unit off and it did not respond. I held the pause button in for 15seconds still did not power so I held it in again for 15 seconds still no response. I pulled the power and installed a new control board in the unit. Customer is going to run another load and let us know if it is working. No water leaks detected during service. Sr7738552136.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for washer not starting. Showing error code for not draining, inspected and found harness was pull out again. Received cam and confirmed head case is leaking oil. Recommend new pump, gearcase, cam, actuator. Not internet. Advised office will call to schedule. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11399437 (Drain pump) and 1 W11643701 (Harness)"

Arrived on site to test unit for not advancing cycle. Tested unit found unit stuck in a logic loop continuously spinning. Advised to customer that they need to download the Maytag app to connect unit to WiFi so the new update can be pushed through per service pointer. Downloaded app for customer to attempt to update but could not connect successfully. Advised customer to contact Whirlpool WiFi team so they could connect them. Job complete.

"Arrived on site to inspect unit for stopping mid cycle and restarting. Upon closer inspection found vent tube to be linked and timer not responding properly. Adjusted tubing to have less restrictions and replaced timer. Tested unit, unit is running as intended. Job complete."

Arrived onsite for a DW that is not washing dishes upon arrival I put the unit into diagnostic and found F4E3 wash motor not running code stored and the motor not running. I replaced the sump&motor and tested the unit and found the unit operating as designed. No leaks

"Ive done site for a refrigerator that is not cooling properly again. Inspected unit and work area. Found evidence of a defrost issue in the freezer section and took temperatures. Found the freezer temperature at 55?F and the refrigerator temperature at 62?F. I gained access to the control and checked all thermistors. I found the defrost thermistor reading 27.2 k ohms (-5?F), the FC thermistor reading 4.53 k ohms (57?F), and the RC thermistor reading 3.92 k ohms (63?F ). I checked the heater from he control and found it reading 91.6 ohms. I called Whirlpool Techline and spoke to Bruce SR# 7738013150. He advised that because of all those checks, everything was good on the machine side, and it would have to indicate an air leakage issue. We checked the gasket and found no air leaks coming from the gasket. He had me check the drip pan and air return from the refrigerator side. I found no evidence of any leaks coming from either of those sections. Advise. At this point he would add silicone to the edge of the cabinet and liner to see if that would resolve and make no other repairs. He advised have the customer contact Whirlpool if further issues persist. I added the silicone to the edge of the cabinet in liner and tested the unit. The unit is cooling as designed. Call complete."

"Arrived on site for washer making a lot of noise when in spin cycle . Found inner basket is wobbling in tub . Also removed basket and found some oil is leaking out and ribs on hub wearing down some . Ordering gearcase ,cam ,hub . Also recommend replacing suspension rods . Call to set return . No water leaks detected at time of service.; ordrng 1 W10528947 (Hub) and 1 W10721967 (Cam)"

"Arrived on site to inspect range oven gas leak. Upon further inspection, the customer advised that the oven has a possible gas leak as they tried to use the oven and they could smell what they thought was gas and there was smoke coming from the oven. I tested the cooktop burners and they are operating as designed. I tested the oven on Bake at 350 degrees and monitored the unit. I tested the gas lines at the back of the unit and all were good. During preheat, I opened the oven door and found smoke coming from the unit which is normal burn off (new unit) and could not smell any abnormal gas odors other than the normal burn off from the burner. I advised the customer of my findings and explained the burn off odors. I contacted Whirlpool Safety and spoke to Cody and advised of my findings. Cody advised information will be documented on SR#7738471236. No gas leaks detected during service, job completed."

Arrived on site to replace tub. Replaced tub test unit and unit test good job complete.

"Arrived on site for unit, not powering on. Upon arrival inspected unit, verified supply voltage. Disassembled and found fuse OL, jumpered fuse, and unit did power on. Ran a test and found leakage in high-voltage system. The filter board was arcing and the unit was making a humming sound shortly there after the filter board completely went out. Ordering Filter board, mag, cap and diode. Set to return March 6th; ordrng 1 WPW10531156 (Filter board) and 1 W10754299 (Magnetron) and 1 W11678970 (Capacitor) and 1 W11256462 (Diode) and 1 W10832024 (Mag tstat)"

Arrived onsite for a refrigerator that is leaving frost on the food in the RC. Upon arrival I did not find frost any where in the RC. Including at the Evap. I tested the damper and found that it opened and closed like normal. The defrost cycle worked and I ran the test in diagnostic mode. I replaced the control and leveled the chassis because it was not done properly and this could cause warm air to leak into the unit causing frost. I advised the customer of this. Other wise the unit is operating as designed

"Arrived on site to test unit for squeaking noise, tested unit found worn out belt and ceased idler pulley, replaced all parts from repair kit and tested, unit is now running as designed, job completed"

"Arrived onsite for dishwasher making a loud noise. On inspection the drain pump is louder then normal. Installed the drain pump,from truck stock. W11412291. The unit is operating as designed now & no water leaks detected during service."

"Arrived on site for not tumbling. Test unit and is heating, but not tumbling. Disassembled unit and found belt is busted. Need to replace belt. Replaced belt using kit 4392065. Test unit and is operating correctly. Found vent hose is crushed. Customer has new hose and said he will replace. Job complete"

Arrived onsite for a ran that is damaged. Upon arrival I I found that the door was twisted and the panel dented I am ordering both and returning on the 03/04/24; ordrng 1 WP9761344 (LINER-DOOR) and 2 WPW10299225 (HINGE-DOOR)s and 1 W11569689 (TRIM-DOOR)

"KRFF507HPS03 Arrived to inspect noise. I found the damper was the likely issue, but during my service, I could not recreate the chugging noise, but attribute it to moisture and ice formation that had restricted movement, resulting in noise. I found the top of the unit was tilted forward over an inch, in relation to the bottom and the feet were not set. I corrected the setup of the unit and then found the ice maker housing was not fully placed. I removed and corrected the ice maker housing and tested. The unit did make some additional sealed system noise and placement of dampening pads and adjustment of the tubing corrected. No leaks observed during service."

"Arrived on site to test unit for not agitating, tested unit found wash plate broken, replaced wash plate and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a refrigerator to replace previous diagnosed parts. When I tapped the system it seamed to be a little low but there was still refrigerant in it. I could find no signs of a leak. I replaced the compressor and drier. I vacuumed the system and my gauges never moved after the pump was turned off. I charged it with 47 grams of R600A. I tested the unit and had good refrigerant flow and pressures. The unit is working as designed. I explained to the customer to give it 24 hours before loading it and asked them to only load it up with 2-3 days of groceries for a couple of weeks and monitor the temps then if the temps are still good they can load like normal. Call complete.

"Arrived onsite for a washer making a grinding noise when in spin. I found oil coming out of the gear case and on the cam and belt. I found the gears in the gear case slipping and making the noise when the washer tried to brake. I replaced the gear case, cam and belt. I tested the washer and it is working as designed. No water leaks were present at the time of service. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the motor and wire harness and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for dishwasher not working. On inspection found error F7E2 motor failure during diagnostics cycle. Ordering a pump and motor. W11460946. Original pump is in the dishwasher with screws. ; ordrng 1 W11460946 (Pump & motor)

Arrived onsite for a refrigerator with low ice production. On arrival I tested the temperature of the FC and found it at 14 degrees and it was in a defrost. The sealed system cycled on within a couple of minutes and I watched the temp get down in single digits and it was continuing to drop. I found the ice bucket full. The ice wasnt all the way to the top so the customer thought it wasnt making enough. I explained how the new twist tray icemaker arm works to the customer and showed him how it was working as designed. Call complete.

"Arrived on site to inspect unit for leaking. Upon closer inspection found drain for disposal still had knockout intact and no high drain loop present. Removed knockout for drain and added high loop. Ran test cycle on unit, no leaks present at this time. Job complete."

"Arrived on site to inspect unit for not reaching set temperature. Upon closer arrival set unit to 350 allowed unit to get to temperature and cycle heat, added thermal coupler to watch temperature and heat cycle back on, unit is reaching temperature and cycling heat within recommended specifications. No leaks present at this time. Job complete"

"WRF555SDHW01 Arrived to inspect no cool. I found the compressor could not start and would only hum. A second start device would not start the compressor and a sealed system is required. Office to order parts and schedule return service for two hours. No leaks observed during service. ; ordrng 1 W11209866 (Compressor) and 1 W11536253 (Evaporator) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 2Hours (Sealed System, All Copper)"

"Arrived on site to test unit for not freezing. Tested unit, found compressor not engaging and not pulling amperage. Replaced start device and run capacitor from truck stock, compressor is now engaging and unit is developing an ideal frost pattern. Unit is now running as designed, job complete."

On arrival verified complaint of F8e0. Ran test mode and and found fan activates but low speed sounds low rpm. Recommend blower. Unable to remove oven from cabinet due to length of wire and inability to access junction box. Pics in QP. Reschedule for 3/4; schdld next appmnt for 3/4 MON !

Arrived on site for dryer not working on auto dry. Ran and found not getting rid of heat properly. Removed from wall. Removed front panel. Cleared vent. Replaced thermistor. Redirected vent. Verified operation. Call complete.

"Arrived on site for fridge making a lot of noise . Ran diagnostics on all fans, Dampner and compressor. Couldnt duplicate noise . Did move refrigeration lines of back compressors cover . Reran diagnostics ,still couldnt duplicate noise . No water leaks at time of service . Job complete"

On arrival verified complaint if unit not turning off light. Installed bulb and main board per pervious diag. Unit now lights correctly and shuts off. Job complete.

"Arrived onsite for a washer that will not start the wash cycle sometimes., The customer advised me when I arrived. I put the unit in diagnostic and found no stored code. I then ran the diagnostic cycle and found the unit operating as designed. I checked the gearcase and found the gearcase good no leaks and the rotor spun with no resistance when spun by hand. I also leveled the unit out as it was too low to the floor I did this to hive the suspension space to actuate if the customer is washing a large load. I then ran the unit in quick wash and found that the unit operated was designed. Due to the intermittent nature of the issue I replaced the control and the clutch and tested the unit and found unit operating as designed"

"On arrival verified complaint of unit not cooling RC. RC is warm. Dampers work in test mode. Ran fan test and no function. Went to main and verified 12.7vdc to fan motor. When attempting to reach fan motor in disassembly the fan turned on. Unit was in FC fan test the whole time, recommend replacing fan. If problem persists it is an internal harness failure. Spoke to Andrew 7738554992 and he agrees. If problem persists call back to TL as no further repairs are recommended Ed at this time."

Arrived onsite for previously diagnosed parts. I installed new right front burner head and that fixed the flame issue. I lifted unit up with 2x4 so I could get to the bolts on the side of the unit. Got everything apart and installed the new igniter on the front left burner. Reassembled everything and tested the left burner and it is igniting as designed. No gas leaks detected during service.

"Arrived on site for dishwasher needing previously diagnosed sump gasket, upon arrival installed sump gasket and then tested machine for 30 minutes. Found no leaks and unit working as designed call complete."

"Arrived on site for dryer not heating. Takes hours for it to dry. Tested and confirmed heating is good, found unit is not getting rid of heat, removed door panel. Cleaned vent area. Replaced thermistor. No clogs in unit. Still not venting properly. Advised customer dryer working as designed. Must have vents cleaned. Left unplugged due to fire hazard. Call complete."

Arrived on site to replace convection fan panel. Replaced panel and tested at 350 and 400?. unit is functioning properly without excessive noises. Job complete.

"Arrived on site. Replaced ui,heater,thermistor,light switch and main control powered unit on tested unit,unit working as designed."

Arrived on site to install previously ordered part. Replaced outer tub. Test unit by running a normal cycle with deep fill. and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to inspect range oven gas leak and cooktop burners flames turning orange. Upon further inspection, the customer advised that they have a humidifier in another room. I tested the cooktop burners and found they all have orange flames. I provided a video of what a humidifier does to gas cooktop flames and explained to them what was happening and how to correct it. Using my gas sniffer, I checked the oven and the warming drawer and found no signs of a gas leak. Using my floor protector, I pulled the unit out onto the protector and using the sniffer, I checked the gas line at the regulator and at the wall and found the gas line to the wall gas line was leaking gas. Using my liquid leak detector, I confirmed the leak (photos). I turned the supply off and disconnected the gas line from the line coming out of the wall and found there was no sealer. I placed some sealer on the connectors at the wall and at the regulator and reattached the gas line and tested. Lines are sealed and no longer leaking (photos). Retested the unit and it is operating as designed. No gas leaks detected at the end of service, job completed."

"Arrived onsite for a refrigerator thats not cooling. I found the RC and FC sections both just a little cool. The FC was at 35 degrees. I checked the frost pattern on the RC and it was only frosted about 4-6 inches from the capillary tube. I removed the back panel and the compressor was running. I could hear a slight hissing sound. I started checking joints and found a leak between the drier and yoder loop. I replanted the joint, vacuumed the system, and recharged it. I explained to the customer to give it a week and watch the ice production and if it stops to call us. I explained to not load it up with a bunch of product, just enough for a couple of days until the week is up and there are no ice production issues. Call complete."

"WTW4855HW3 Arrived to install previously ordered parts. I replaced the basket and found the cabinet wrapper was damaged from the basket issue and the foot securing pads were damaged from the basket shaking, beyond repair. Office to order wrapper and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W10596395 (Wrapper)"

"Arrived on site to test unit for burning smell, tested unit found no burnt wires, heater and all sensors are good, timer is advancing properly, unit is running properly, called safety to document SR#7738450781, no further repairs recommended job complete"

Arrived onsite for a range with one of the burners not working. I found the outer part of the dual element not working. I had no voltage out of the infinite switch. The switch was already ordered in the call and marked as run with out. Im marking the switch and the dual element as UORV. Office to RS when the switch is available. I also found floor damage and took a photo. I brought this to the superintendents attention.; O-emld tckt

"Arrived on site for ice build up on evaporator. Defrosted evaporator,followed service pointer with drain and fan assembly,followed steps on service pointer secured evaporator to back wall using clamps and zip ties secured thermistor to evaporate,secured cover with 4 screws. Autho S16360; used 1 W11457241 (Drain kit) from stock"

"Arrived on site for unit, vibrating or shaking during the spin cycle. Upon arrival inspected unit. Customer stated unit goes off balance and shakes a lot. Ran diagnostics and passed. Checked settings and found customer is using extra power settings. Instructed customer on extra power usage and settings. Clothing would clump to one side and load would go off balance. Ran a load of blankets with correct settings and with customer present, load completed with no errors. The only other noise to make note of was the drain hose tapping on the wall during the drain cycle. Unit is functioning as designed. Job complete"

Arrived onsite for a refrigerator freezing up the coil. I found a large frost build up on the evaporator tubing but air was still able to flow. The tenant stated the maintenance team had defrosted the coil about a week ago. I forced a defrost and found the heater not energizing. I found no voltage at all at the heater. I found the brown wire pin connector not locked into the molex. I fixed the connector and retested. I found neutral not getting to the heater. I found the thermal fuse on the neutral wire open. I tested the resistance on the heater and it was good. The harness needs to be replaced but it comes with the heater as an assembly. I installed the new style heater assembly and tested. All is working as designed. Call complete.

Arrived onsite for a refrigerator to replace previous diagnosed parts. I checked the FC temp on arrival and found it at 4 degrees. I could see frost on the bottom of the coil. I found the bin about half full of ice and the ice in the icemaker mold frozen solid. The customer stated it is a very erratic problem. He stated it will make ice just fine for a while then stop for a day and make none. I tried to put the icemaker in a harvest and it would not respond. I tried three more times and it never would enter the harvest. I switched the icemaker off and back on then tested again and it went thru a harvest. I replaced the icemaker. I tested the new icemaker and it went thru the harvest cycle and filled properly. Call complete.

"Arrived on site to inspect microwave not heating. Upon further inspection, I found the unit door sagging and not closing properly on the switches. I found the upper hinge area of the door is damaged causing it to sag. Using my microwave tester, I closed the door and tested and the unit turned on and made a loud rattling sound (electrical sound coming from the switches) and then shut down. I advised the customer that until the door and switches issues are resolved, I wont be able to fully test the unit. I am ordering the door, both interlock assemblies and will return with all prescreened parts. Office to schedule return service. Unit left unplugged for safety.; ordrng 1 W11173823 (Door) and 1 W11551558 (Interlock with switches) and 1 W11551761 (Interlock with switches)"

Sr#7738514632 called and spoke with Nathan at techline about softener not dispensing consistently. Advised that the unit is dealing with sudsing errors and not entering the softener rinse. Advised remediation for oversudsing problems. All else checks good. No error codes and valves operating as designed.

"Arrived on site for noise complaint. At time of visit no odd noise,ran diagnostics fan powered on no odd noise,no ice build up on cover,ran heater test passed heater powered on,unable to recreate issue unit working at time of visit"

"WRF767SDEM01 Arrived to inspect door issue and water flow problems. I found the door issue was due to the leveling legs not being set and the top of the machine was tilted forward form the the bottom, by nearly two inches. I corrected the lean via leveling leg adjustment, at the end of the service. The water flow issue appeared to be due to the filter head and I replaced it. There was slight improvement, but the water was still too slow. I isolated the issue to the main valve and have added it to the order. The ice bin door will require adjustment upon return. The drain tube assembly was completely plugged and I cleared and resealed it to the chassis. No leaks observed during service. Tech GCO.; ordrng 1 W10865826 (Primary Valve) and 1 W10842950 (Filter/chiller Housing) and 1 GCO (GCO) and 1 2Hours (2 Hour Service)"

Arrived on site for showing error code. Upon arrival customer states found about a cup of water at front left corner of unit. Ran diagnostics and get error codeF8-E4 open float switch. Found unit leaning towards the front. Noticed the feet were never leveled during install. Leveled unit to be able to test for leaks. Inspected valve and not weeping. Inspected door seal and is correct. Ran a normal cycle and unit is operating correctly without leaks. Job complete

Arrived on site to test unit for front door stainless coming off the glass. Found bad front glass and trim. Ordering trim office to reschedule ; ordrng 1 W11096161 (Trim door)

"On arrival verified complaint if noise. On start up hear a tapping noise. Disassembled unit and found visual damage to blower wheel. Replaced wheel, motor, and repair kit. Reassembled and unit is no longer making noise. Job complete."

"Arrived on site for not drying. Upon arrival. Ran vent test and test failed, removed vent hose and test passed. Uploaded pictures on SD. Ran a heat cycle and unit is operating as designed. Advised customer to have vent cleaned/ checked for obstruction being that home is only 7 months old. Job complete"

"Arrived on site to test unit for no ice production, tested unit found primary valve engaging but secondary valve not engaging. Replaced valve and tested, secondary valve is now engaging filling the ice mold. Unit is running as designed, no leaks detected, job complete."

"Arrived. Onsite for ice over filling due to fill arm dislodged. Reassembled fills rm with existing parts, all checks good, unit is now operating as designed."

Arrived onsite for unit not heating. Upon arrival inspected unit. Unit is running but no heat. Disassembled and inspected. Found failed Hi limit thermostat. Replaced and tested. Unit is now functioning properly. Notified customer that most likely reason for a hi limit t-stat to fail would be due to poor ventilation. Recommend customer have ventilation inspected. Job complete.

Arrived onsite for unit not latching. Upon arrival inspected unit. Found strike failed. Replaced strike. Tested and unit is functioning properly. Job complete