Arrived on site to diagnose microwave that was occasionally tripping the breaker. Maintenance mentioned it didn't happen all the time. I tested the unit but could not recreate the failure. I found no scorch marks or evidence of shorting in the cavity or in the HV system. Didn't see any failed interlocks or wiring. I advised we could replace the magnetron/HV system to check for improvement. Since unit is out if warranty they can replace unit for cheaper than fix. Called findings in to safety. SR7738587397.

"Arrived on site to test unit for no ice production, tested unit found E5 error present, ice maker is harvesting, ice box fan is working, ice level sensors are good, recommend replacing ice maker, control and UI also FC door slides are ceased so when customer pulls door open it pulls the slides out from housing, will need to replace left and right brackets, ordering parts rescheduled for 3/14; ordrng 1 W11668671 (FC brackets) and 1 W11636544 (UI)"

"Arrived on site to inspect washer not installed properly on the pedestal. Upon further inspection, I found the washer was sitting too far forward on the pedestal and the pedestal drawer could not close completely. I, along with tech DZ, adjusted the washer on the pedestal and tested the unit in high speed spin and the unit is operating as designed and is level. No water leaks observed during service, job completed."

Arrived on site for unit. Not turning on and dispenser drawer. Getting stuck. Upon arrival inspected unit. Found unit power but not responding. Was able to get into diagnostics but keys were glitchy. Replaced Consol and drawer. Tested unit and unit is functioning properly. Job complete.

"Arrived on site for door falling to the side. Seems like bottom panel is not holding, also found loose screws. Replaced lower door trim. Verified operation. Call complete."

Arrived on site to replace faulty latch. Replace latch and tested. Unit is now functioning properly. Job complete.

"Arrived to replace rc door. On inspection found the dent by the handle, installed the new door and transferred all parts over to new door. The door is operating as designed and no water leaks were detected during service."

"Arrived on site to test unit for not dispensing ice. Tested unit found impeller stripped. Replaced motor and impeller and tested, unit is now running as designed, no leaks detected, job complete."

"Arrived on site for dishwasher not working, found f7e2.. confirmed motor was not turning. Replaced pump and motor assembly. Verified operation. Call complete"

"Arrived on site and replaced previously diagnosed defrost control and temp control. Unit would immediately trip when plugged in. Found compressor had a hard start installed. Recommend replacing lower harness, run cap and start device. Advised customer hard start may have caused damage to compressor. Office to reschedule. ; ordrng 1 W10613606 (Start device) and 1 67004955 (Lower harness)"

"Arrived on site for making noise, and may be filling with too much water. upon arrival, customer states that a noise may have been heard coming from unit and wants to be sure nothing has failed. Ran a drain and spin cycle and both drain pump and gearcase sound normal. Test unit by running a normal cycle with deep fill. Unit begins filling with no odd noise from valve, but then never stops filling. Found even when unit no longer calls for water. unit continues to fills unless there is no power to unit. Valve is not weeping. Test pressure hose and confirm there is no air leak. Found unit is having water pressure failure at control. Need to replace control. Replaced control W11513246. Test unit by running a normal with deep fill cycle. Unit is now operas designed. No leaks present at this time. Job complete"

"Arrived on site for no burners igniting. On arrival inspected unit. Ran each burner and all are clicking for ignition, however, noticed that no gas was coming through the line. Disconnected yellow supply line from unit and could not detect gas in the supply line itself. There is an issue with the gas supply or pressure. Will notify builder. Job complete."

On arrival verified complaint of broken harness. Replaced ignitor switch harness for burners. During course of repair identified the left valve has the wrong screw attaching it to the burner tube. Unable to tighten valve satisfactorily. Recommend replacing valve again as well as ordering correct screw. ; ordrng 1 W10295997 (Screw) and 1 Wpw10279614 (Valve left rear)

"Arrived on site for dishwasher that is not draining. Inspected unit and work area. I attempted to drain the unit and could hear the drain propeller running, but nothing really happening. I took the drain hose off the garbage disposal and found very limited water trickling through the end of the drain hose. I gained access to the drain pump and found nothing impeding the impeller. I removed the inner drain hose off of the water assembly and tested the drain pump. Found adequate water pressure coming from the drain pump. Attempted to blow through the external drain hose and was finding it completely clogged with debris. I was able to blow out the drain hose and tested the unit again. The unit began to work and operate as designed. I did advise the customer that they may want to run the drain hose going upward through the cabinet as opposed to going through the bottom and feeding up into the garbage disposal. I explained that the garbage disposal is probably clogging up the drain hose because of food particles siphoning into the dishwasher drain hose. The unit is working as designed. Call complete."

Arrived onsite for a refrigerator that is not cooling properly. Upon arrival I I found that the temps in the unit at 20?F in fc and 40?in the RC. I then put the unit in diagnostic and found that the thermistor should open. I replaced the thermistor and tested the unit by monitoring the Evap and found that it developed a hood frost pattern. Unit operating as designed

Arrived onsite for a DW that is not designed. Upon arrival I the customer informed me that the unit is leaking water in the sump where the filter sits. I checked this and found that the amount of water left behold was normal. Unit operating as designed no leaks

Arrived onsite for a range tripping the circuit breaker. I found the bake element with moisture in it causing the issue. I used the broil element to get the range above 350 degrees and then ran a bake cycle and heated the oven up to 500 degrees to dry the bake element out and the unit is now working as designed. Call complete.

Arrived onsite for freezer not cooling. On inspection you can hear the compressor starting for about 15 to 20 seconds then turning off. Installed a new start device and check the capacitor and it is 11.8uf and spec at 12uf. The compressor temperature was 130? hot to the touch. There was 120 vac to the start device. Ordering a SS for unit. ; ordrng 1 W11572047 (Evap) and 1 W11547313 (Compressor) and 1 W11109499 (Drier) and 1 W11631831 (Capacitor)

Arrived on site to diagnose cooktop with center burner going out. Tested unit and found flame goes out transitioning from the high to low setting. Replaced the center dual valve with updated part. Tested and confirmed proper function. Repair completed.

"WRF560SEHZ03 Arrived to install previously diagnosed and ordered parts. I evacuated the system and removed and replaced the compressor and associated parts. I vacuumed the system to 300 microns and then monitored. Seeing no loss of vacuum, I charged with the MFG calculated refrigerant charge and tested. The unit operated as designed and began cooling. No leaks observed during service."

Arrived on site for a refrigerator that has a torn door gasket. Inspected unit and work area. I did confirm the customers complaint and went to replace the gasket. Found that the new door gasket was tearing at the corners when trying to install the gasket. Ordering the right hand refrigerator door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10815687 (RH FF Door)

"Arrived on site for for dryer taking long dry times . Found dryer cycling at lower then normal. Temps are running cooler than normal, cycling too low in both sense and time dry . Ordering thermistor and control . Call to set return ; ordrng 1 WP8577274 (Thermistor) and 1 W11545746 (Sensor)"

"WRX735SDBM00 Arrived to install previously ordered parts. I found the door to ice bin seal was missing and prior to replacing any other parts, the seal should also be ordered and installed. During inspection, I found the filter that was approximately two weeks old, had a large amount of sediment that was able to be dislodged (photo attached) and viewed in a container. I advised the customer of my findings and recommended they have a whole house sediment filter professionally installed. Office to order part. No leaks observed during service.; ordrng 1 WPW10287601 (Seal)"

"Arrived on site to test unit for no operation. Found F2E2 error code HMI disconnected from ACU. Inspected all wiring found no loose connections. Installed control with no change. Unit will need a console and control as precautionary. Ordering parts, office to reschedule. ; ordrng 1 W11478524 (Panel UI)"

"Arrived on site to test unit for no ice production, tested unit found ice maker is switched off, turned ice maker on and ran diagnostics cycle, ice maker completed cycle and filled with water, noticed that the item are packed tightly and are push against back wall, advised customer against that and that it can cause insufficient cooling or items frozen, unit is running as designed, no leaks detected job complete"

"Arrived on site for noise complaint. Customer played recordings one recording is normal operation of compressor making a frequency noise. Found some vibration noise from freezer compartment,removed cover rerouted harness wires replaced fan motor. Reassembled unit."

Arrived onsite for a refrigerator that is showing PO error code on the display. Upon arrival The customer advised me that the unit will somehow just turn off (no lights in side)and then turn back on. I couldnt duplicate the issue. But I did replace the control and Ui and tested the unit and found the unit operating as designed

Arrived onsite for a refrigerator with a freezer door that would not close properly. Upon arrival I found this to be true. I adjusted the hinges and for the door to close properly. Unit is operating as designed

Arrived on site to test unit for interior light not working. Test unit and found bad light. Replaced lamp test unit and unit test good job complete.

"Arrived onsite for unit making noise in the blower housing. Disassembled and found motor shaft slightly bent causing blower to warp and rub on housing. Replaced Motor , wheel warped due to shaft, blower housing, seal kit and sound pads. Tested and unit is no longer making noise. Job complete"

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, the customer had the ice bin out of the unit. I tested the ice dispenser motor and could hear the motor rotating. When I went to place the bin back in its space on the fc door, I found some debris on the chute plate that was causing the bin to not sit properly and allow the augers to seat properly. Removed the debris and tested the dispenser and the unit is operating as designed. I did find the auger in the bin somewhat loose, but there was no ice in the bin to test with a load. I recommended the customer use the unit once ice e had time to drop into the bin and if the dispenser continued to fail to contact our office, at which time, I would recommend end replacing the bin. No water leaks observed during service and no charges as we recently repaired this unit, job completed."

Arrived on site for dryer not heating. Upon arrival found cuttoff thermal fuse broken and element grounded as well as a clog in vent hose. Removed clog from wall and vent and replaced element and element thermal cutoff. Found dryer heating as designed. Call complete

On arrival confirmed complaint of F1e2. Per tech sheet Needs main board. Ordering main board. Reschedule for 3/14; ordrng 1 W11620481 (Main board)

On arrival verified complaint of unit not baking. During bake cycle ignitor will run constant until unit shuts off bake cycle. Confirmed ignitor is positioned correctly and no visible damage to the wire or pinch. Replaced dsi board and retested the unit. Bake no works correctly. Job complete.

"Arrived on site to inspect washer not starting. Upon further inspection, I found the tub full of water. I attempted to place the unit in diagnostics and it failed. I tilted the unit back and found the drain pump harness was broken at the molex connector. I was able to get the black broken wire to make contact in order for the drain pump to come on and drain the water from the unit. As a temporary repair, I removed the molex connector and using some connectors from my van stock, I cut and mended the harness to the connectors and connected the harness to the drain pump and retested the unit. Unit is operating as designed. I am ordering the lower harness and scheduled return service for 03/12/24. No water leaks observed during service.; ordrng 1 W11591637 (Lower harness)"

"Arrived on site ,replaced gearcase ,wash plate ,valve ran calibration test and test wash . All checked normal. No water leaks detected at time of service .recommended changing supply lines . Job complete"

Arrived onsite and tested unit for not heating correctly and determined unit is reaching temp and maintaining within design specifications. All checks good.

Arrived on site to diagnose dryer that was not heating. Tested unit and confirmed no heat present. Checked safety devices and heating element and confirmed open hi limit thermostat. Replaced thermostat. Checked element for evidence of sagging and found none. Unit now working as designed. Repair completed.

Arrived on site to diagnose washer leaking from valve area. Spoke with leasing who directed me to 2 possible units. Ran both units and found no leaks and no matching serial numbers. Advised to locate the correct washer and follow up with office. Call complete.

On arrival verified complaint of intermittent bake control failure. Unit will not always start bake pre heat but will instead shut down. Replaced ui per previous diagnosis. Unit is currently functioning. If problem persists call TL as well as possibly replace main appliance manager. Job complete

"Arrived on site to replace faceplate. Replaced faceplate, unit is now functioning as designed, job complete."

"Arrived on site for unit leaking when steam refresh cycle is run. Upon arrival inspected unit. Ran test and confirmed water coming out of door panel. Called tech line for assistance. Spoke toRich SR#7738622953. Tech stated Steam refresh cycle is meant for a full size load medium to large, and not for a couple items. The level of clothing will have to be enough so that the nozzle does not spray over the cloths and straight on the door and down the panel. Customer understands. Job complete"

Arrived on site for unit not starting the site. Inspected the unit and found standing water in the tub and unit not draining also giving a code for long drain. Inspected and found failed wire harness to drain pump. Secured harness and tested. Unit is now functioning properly. If issue reoccurs or symptoms persist recommend replacing lower wire harness. Job complete.

"Arrived on site to test unit for washer leaking oil, tested unit found no signs of gear case failure, removed agitator and found no signs of rust, customer stated since day one this washer shakes a lot and at times get extremely off balance, clothing is getting spots on them, inspected suspensions and they are starting to fail, basket has drainage holes are not punched through all the way and some holes not punched at all, do to this the unit goes off balance, recommend replacing basket and suspension, ordered parts office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension)"

"Arrived on site to test unit for thumping noise, tested unit found the noise concerning the the customer is drain hose tapping against wall, adjusted and tested, the noise is now gone unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for wet clothes at end of cycle. Customer stated they got their vent clean over a year ago. Tested unit, unit is receiving proper voltage, all sensors and heating element resistance is testing good. Advised customer to clean their vent and keep loads down from 100% of the washer basket to 40-50%. Unit is running as designed, job complete."

Arrived onsite for a washer that is banging around in the laundry room and left a hole in the wall (see photos) upon inspection I found that the basket was off balance W11684122 Rev B. I am ordering the basket and having the office reschedule ; ordrng 1 W11172199 (BASKET)

Arrived onsite to install previously ordered parts. Upon arrival I I installed the new door-liner and both hinges and tested the unit and found the door sealing up normally now and the temperature are now rising and falling at a normal rate

"Arrived on site to replace defrost heater and thermistor. Replaced heater, thermistor, and harness. Tested unit, unit is running as intended. No leaks present at this time job complete."

Arrived on site to test unit for leaking. Found bottom door seal causing leak. Recommend inner door replacement. Office to reschedule. ; ordrng 1 W11226196 (Inner door)

"Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the mag, cap, HV diode, and filter board. I removed the fuse and used my mini breaker and tested the unit. The unit is did not sound normal and the breaker tripped. I disconnected the HV transformer and tested the rest of the microwave and it works as designed. I tested the new mag, cap, and diode with all testing good. I tested the HV transformer and didnt get any readings to ground but the secondary resistance reading was half of what it should be and the filament is reading .1 ohm and it should be 0 ohms. Im ordering the HV transformer and another mag and diode just in case. Ordering W11493408 transformer, W11256462 diode, & W10754299 magnetron. RS for Wed 3/13/2024.; ordrng 1 W11493408 (Transformer) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)"

Arrived onsite for a dryer that will not power on. I found the unit had a different serial number. I messaged claims and was advised by SC that a new dispatch has to be sent from AIG with the correct model and serial number before we can proceed with repairs. I informed the customer and he is going to call AIG. Call complete.

"Arrived onsite for a refrigerator making noise and drips water out of the front of the dispenser. I found the ice door not closing and letting warm air enter the FC and cause melting and water leaking out of the ice door. The customer had a video of the noise. It is the evaporator fan making the noise and the customer stated the noise stops when the door is opened. I tried running the fan in diagnostics and it would not turn on. I ran a forced defrost and found the heater turning on and working as designed. I tried turning the fan on after the defrost and the fan came on. I removed the evaporator cover and found a solid block of ice on the left side of the fan. I removed the ice. I tested the icemaker and found the fill tube leaking between itself and the extension. I tried sealing it but it would still leak. Need to replace the fill tube, extension, and the ice door. Ordering W11678833 ice door, & W11645360 water chute. The part going thru the refrigerator is not replaceable. Gonna try and add a tube extension on the end of it. Also ordering WP2174755 fill tub extension. Office to RS.; ordrng 1 W11678833 (Ice door) and 1 W11645360 (Water chute) and 1 WP2174755 (Fill tube extension)"

"Arrived onsite for previously diagnosed parts. Installed the gasket onto the unit and the customer showed me a part that had fallen off the unit. On further inspection found the part that broke, it was the spring for the door that the part came off of. Ordering a spring for the unit. No water leaks detected during service.; ordrng 1 W11573703 (Left spring) and 1 W11712996 (Right spring)"

Arrived onsite for lights not working on a refrigerator. On inspection 1 light in the RC was out and all the lights in the fc were out. I found the bad light and replaced it using 1 of the kits. The unit is operating as designed and no water leaks detected during service.

On arrival verified complaint of noise in wash. Found all components activate no problem with. No noise but the drum is not fully punched. Will need to be replaced. Ordering 1 inner drum. W11172199 office to reschedule with part availability.; ordrng 1 W11172199 (Inner basket)

Arrived on site for making noise. Upon arrival found freezer stuffed with food all the way to the back blocking vents. Found sheet of ice causing fan blade to hit. Test defrost and is good. Test ice and and is good. Advised customer to not block vents to allow proper airflow. Unit is operas designed. Job complete

"Arrived on site for lwater entering machine even when off. Upon arrival, customer pointed out where from the inside of unit where water was weeping and there is no water leaking onto floor. water supply is on and valve is not weeping. Ran a manual test for both hot and cold water and both stop dispensing when test is complete. Ran a normal cycle and found that intermittently the cold valve will weep. Replaced control W11608056 and valve W11641117. Test unit and is operating as designed. No leaks present at this time"

"Arrived on site for range tripping the breaker, found breaker does not reset with range plugged in. Used different plug and problem follower. Removed wires off board. Check cord and found I had continuity from hot to ground, will need new cord and or harness. Reset for Wednesday ; ordrng 1 W11173616 (Power cord) and 1 W11465032 (Harness)"

Arrived on site to test unit for dim lights. Upon arrival customer was under the impression that unit was in warranty. Customer declined service. Advised to contact customer service and see what they can do. At this time job complete.

"Arrived on site for refrigerator making a noise. Found noise coming from condenser motor area. Removed back panel. Found sound pad was hitting condenser fan blade, removed and repositioned sound pad. Verified operation. Call complete"

Arrived on site to test unit for right front burner not igniting. Test unit and secured burner straight test unit and unit test good job complete.

Arrived on site for lower spray arm falling off on heater. Replaced sprayer arm no damage element. All checked normal. No water leaks detected at time of service. Job completed

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and drier adding an access valve to the compressor. I vacuumed the system and charged it with 4.9 ozs of R134A. I tested the unit and had good pressures and good refrigerant flow. Unit is not connected to a water supply. Call complete.

"Add-on site for a refrigerator that is not dispensing water. Inspected unit and work area. Customer advised the unit stopped dispensing water for two days and that since then, it started working again. I tested the unit and confirmed the customers complain. The customer advised that all they did was change the temperature from the max cold setting down to the recommended setting. I did explain to the customer that the max cold setting may have caused their water reservoir behind the deli drawer to freeze, and that by just changing the temperature on the unit, she may have fixture on issue. The unit is working an operating as designed. Call complete."

Upon arrival the customer advised me that the issue was that the unit was making a noise like barbels where rolling around in it. I checked codes and found F6E3 Communication Error: ACU. I deleted the code and continued on to run the diagnostic cycle and heard the noise. I checked under the unit and found that the rotor bolt had come loos I checked the rotor and the slider and found the they were still good and the gearcase was not leaking. I put blue lock tight on the threads of the rotor bolt and tighten it back down and tested the unit and found that the unit was not leveled I corrected this and tested the unit again and found unit operating as designed no noise and no leaks

"On arrival confirmed complaint of DW leaking. Looked under unit and found no evidence of water marks in the heavy dust under the unit. Ran diag and all components functioned but no leaks found, started normal cycle and still found no leaks. Verified flood sensor is dry as well. Job complete."

Arrived on site to test unit for not cooling. Updated serial number with correct one and found unit is under 1yr additional warranty. Found compressor not engaging. Replaced start device and control. Compressor now engaging. Found left side of FC door was not closing and sticking out about 1. Found rail mounting screw was loose preventing door from closing. Secured screw and door is now closing as designed. Advised customer to leave unit unplugged and allow excessive frost to defrost. Job complete.

"Arrived on site to test unit for not draining. Tested unit with a jumper and found drain pump is draining, found wire in harness broken. Replaced harness, tried to test unit but unit was filled with laundry. Put in drain/spin cycle, unit drained, as soon as it started spinning it was really off balance due to a pillow inside. Advised customer to not wash pillows and keep loads balanced to keep components from failing in the future. Unit is now running as designed, no leaks detected, job complete."

On arrival confirmed complaint of clothes not coming out dry enough. Visual check of unit shows no signs of wear or failure. No error codes in system. Ran a full quick cycle with towels for a heavier load. Unit worked great with no noise or shaking. Complete cycle correctly and clothes were barely damp. Job complete no leaks detected during service.

"Arrived on site to inspect dryer steam function not working. Upon further inspection, the customer advised that the steam is not working properly as they will throw a few wrinkled items inside to steam them and water leaks from the door. I advised that in order to use the steam function, they have to dry a full load so that when the water is sprayed, it will hit all of the clothing and not the unit door. I placed the unit in diagnostics showing no error codes. I tested the unit in a steam mode and found the unit is operating as designed and the water (steam) is spraying properly. I contacted techline and spoke to Drew,and advised of the complaint and my findings. Drew advised that based off my diagnosis, the unit is operating as designed and to not replace any parts. Drew provided SR#7738625986. I advised the customer of my testings and findings and conversation with the manufacturer tech support. I provided the SR number to the customer and recommended they contact the manufacturer to discuss their concerns. Unit is operating as designed. No water leaks observed during service and no lint observed during service, job completed"

"Arrived on site to test unit for low ice production. Tested unit found ice maker harvesting properly but feeler arm getting hung up. Replaced ice maker and control as precautionary. Unit is now running as designed, no leaks detected, job complete."

"WED5100HW3 Arrived to inspect noise. The customer had the venting corrected and during the work, debris had fallen down the venting and lodged within the dryer. I located and removed the blockage from within the dryer venting, inside the cabinet and tested. The unit resumed normal function and operated as designed."

On arrival verified complaint of door damage to RC door. Found a dent in the door. Replaced the door and name plate and all checks out. Job complete. No leaks detected during service.

Arrived on site to install previously ordered part. Replaced control W11683651. Test unit by running an automatic test cycle. All components operate correctly. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for a dryer that wont start a cycle. Inspected unit and work area. The customer advised that when he goes to turn on the dryer, the unit will click, but nothing happens. I did verify proper voltage and polarity. I disassembled the unit and checked the thermal fuse. I found the thermal fuse open and replaced it. I reassembled the unit and tested the unit again. The unit began to work and operate as designed. Call complete."

Unit is b side . Arrived on site for dishwasher not drying. Ran diagnostics got 7-1 code . Unit passed diagnostics and heating . Element tested normal. No water leaks detected at time of service . If failure happens again recommend replacing control .Collected 162.36 AUTHO 9VK4YNJob complete

Arrived on site to test unit for panel locked. Couldnt get it to unlocked. Replaced console test unit and unit test good job Complete.

"Arrived on site for refrigerator not cooling. Unit was unplugged. Plugged in and confirmed compressor does not start. Attempted good hard start. Still not starting. Recovered existing refrigerant. Replaced compressor, drier, coupler. Used 97psi of nitrogen to confirm no leaks. Vacuumed and recharged. Verified operation. Call complete. 162.36Auth code: 4T39EL"

"Arrived on site to replace stator, rotor, and control diagnosed on previous trip. Replaced stator, rotor and control, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to install previously ordered parts. Replaced orifice and door seal. Test unit by preheating oven to 350. Unit preheated correctly. Began to observe heat cycles. Unit is operating as designed. No gas leaks present at this time. Job complete

"Arrived on site. Replaced main control,damper control and insulation added sealer between liner gaps of damper housing,replaced both fresh food door gaskets."

"KUIX535HPS01 Arrived to inspect ice production issue. I found the grid cutter had failed and I removed and replaced. Testing also revealed the water level was not being sensed, causing the unit to overfill. I removed and replaced the circulation pump/level sensor and tested. The unit resumed normal function. No leaks observed during service."

"Arrived on site for washer not goin past rinse/spin cycle, making ad odd noise during initial sense cycle. Upon arrival tried entering diagnostics but found ui flicker and inspected console and control. Found acu not sending proper voltage to ui and ui had corrosion on it. Wasnt able to get unit to turn on to finish completing diagnosis but based on symptoms customer discribed unit will need an ACU, ui, as well as a water valve and returning tech will need to determine cause of sound. Ordering W11165546 valve, ui console and will need to return with all previously sent parts for repairs. Office to reschedule once availability of parts is known. ; ordrng 1 W11165546 (Valve) and 1 W11135391 (Ui console)"

"Arrived on site with parts for gear as. Found agitator was stuck on and had to use drummer to get it off. Replaced belt, gear case, actuator, cam, capacitor, shield, retainer and agitator. Ran calibration. Verified operation. No leaks. Call complete."

Arrived on site for unit not powering on. Upon arrival inspected unit and found that the issue was the unit was tripping the breaker when the oven would be in use. Found if the issue was during the pre-heat cycle and the GFCI arc fault breaker in advertently tripping the breaker. Ran test to isolate components and showed customer that none of the components are causing the unit to trip. It is a nuisance tripping error caused by the GFCI breaker. Was able to heat and cycle several times and showed customer. Also took pics. Recommendations are to use a standard non-GFCI breaker or depending on city code if a GFCI breaker is necessary recommend replacing with a more reliable breaker manufacturer such as GE. Job complete

Arrived on site for dishwasher ending previously diagnosed drain pump. Upon arrival reconfirmed issue and installed part. Tested unit multiple times and found it fill and drain as designed without any leaks. Call complete

"Arrived onsite for MW with no power. Customer said that the keys were not very responsive before the unit had no power. I installed a control panel, control board and the fuse. I tested the unit by heating a cup water up. The unit is operating as designed."

Arrived onsite for ice maker not producing. Found bad icemaker. Replaced the icemaker. All checks good. Unit is now operating as designed.

"Arrived on site for not dispensing cold water. Upon arrival, ran diagnostics and get error code F8-E1 long fill. Ran Manual test and found cold valve only hums but does not open. Hot water operates correctly. Need to replace cold valve. Replaced valve W11688995. Test unit and is operas designed. No leaks present at this time. Job complete"

Arrived on site and replaced previously diagnosed outer door. Unit is in garage to unable to test. Job complete.

"KUIX535HBS01 Arrived to inspect ice production issue. I found that the deposits on the evaporator plate issue, observed on my prior service was still present. I removed the deposits and tested the machine and it operated as designed, with no delay or impediment to the ice harvest process. I advised the customer that the debris on the edge of the plate was the cause of the issue and provided instruction on cleaning. I assisted the customer and started the cleaning process prior to departure. Operational test good, no leaks observed during service."

Arrived on site to test unit for burners not working. Customer keep saying unit is in warranty not out of warranty. Did not test unit job complete. He turned all burners on when I was working on the dishwasher and he said it working correctly anyways.

"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found dye leaking from aluminum cap tube and drier connection. Ordering w11504436 6-1.8mm, W11504434 6-2 coupler, WPW10143759 uv drier. And lokring kit to complete repair, office to reschedule once availability of parts is known. ; ordrng 1 w11504436 (6-1.8 coupler) and 1 W11504434 (6-2 coupler) and 1 WPW10143759 (Uv drier) and 1 Lokringkit (Lokring kit)"

"Arrived on site for dryer taking to long to heat. Upon arrival confirmed issue and found a clog in venting exiting dryer. Also found element coils starting to sag close to the point of grounding out, and replaced element. Shortened vent hose to proper length required for laundry room space and tested unit. Found it heating as designed. Also informed customer there was a small hole next to the vent hose on the wall of home itself that could pose a possible heating concern by allowing heat leaving the dryer to come back in through the house as well as critters to crawl through. Instructed customer to have hole patched up to prevent any issues. Call complete"

"Arrived on site to diagnose oven throwing F9E0 error. Error indicates a product miswire. Power cycled unit at breaker and tested. I ran upper and lower ovens on broil cycles. Both ovens preheated correctly and did not throw the code. Retested with bake and convect and could not retrigger the code. Code may have been thrown from electrical work in the house, or a possible power surge / loose connection. All is working as designed with the oven. Call completed."

"Arrived on site to replace previously diagnosed wash motor, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived onsite for not cooling, determined cause to be failed control. No low voltage coming to the inverter. Replaced the control. All checks good. Unit is now operating as designed."

"Arrived onsite for not heating and tested power supply and fuses under load and determined control failure. Replaced the control, unit is now operating as designed. All checks good."