Arrived on site for washer needing previously diagnosed slider. Upon arrival reconfirmed issue and installed part. Tested and found washer working as designed with no leaks. Call complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the icebox, adapter, gaskets, and added Pirma gum around the vent edges to seal off any air flow issue. Reassembled the unit in the unit is working in operating as designed. Call complete."

Arrived onsite for a vent hood to replace the fuse holder. I cut out the 3/16 spade connectors and added 1/4 spade connectors to fit the customers new fuse holder he supplied. I installed the fuse supplied by the customer and installed the LED bulbs supplied by the customer. I tested the hood lights and they are working as designed. Call complete.

"Arrived onsite for previously diagnosed parts. Installed the rc door and moved all the components from the old door over to,the door. Made sure the door was sealing correctly. Informed the customer that it will take 48 hours for the door to get good seal. The unit is operating as designed and no water leaks detected during inspection."

Arrived on site for dishwasher not working correctly. Upon arrival found f7e2 in diagnostics p. Found motor failing to operate. Replaced it and tested unit. Found no leaks and unit filling as designed. Call complete

"Arrived on site to inspect wall oven microwave combo unit clock resetting itself. Upon further inspection, the customer provided a photo of the units control panel display which indicated the unit lost power. Customer advised that they do not have the Whirlpool app downloaded in their phone and the unit connected to wifi. I placed the unit in diagnostics and found no error codes. Customer advised they attempted to connect to wifi but it failed in the past. I removed and replaced the control panel and assisted the customer in connecting to WiFi through the Whirlpool app on their phone. Connection was successful and I tested the unit and it is operating as designed. Job completed."

"Don site for a wall oven. That is not reaching proper temperatures. Inspected unit and work area. The customer stated that since the last repair, the unit worked fine the first time, but they have had consistent issues cents. I noticed all three of the bake racks covered with aluminum foil. The customer had pre-started a bake cycle at 450? and I checked temperatures. I found the upper portion of the oven getting a lot hotter than the lower portions of the oven potentially due to an airflow issue. I did find the unit cycle between 430?F and 475?F. I had the customer take out the aluminum foil and restarted the test back over. Found the unit cycling and operating as designed averaging a temperature of 450?F. I called whirlpool tag line and spoke to Kurt SR# 7738639426. He advised that you cant have aluminum foil on the racks because it inhibits airflow throughout the unit and will cause the unit to see the unit is at temperature when the unit isnt at proper temperature throughout the unit. He advised that the cooling fan is meant to recirculate the air, but that when you have several barriers where the airflow cant flow through, you will have uneven temperatures. He advised Magno repair at this time in the unit is working as designed. Call complete"

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that the first time they use the dishwasher, the unit leaked a lot of water all over the floor. They had their installers come back out and they did some stuff to it and it hasnt leak sense, but they were told to keep the appointment. I ran the unit through an auto test and found the unit working and operating as designed with no leaks present. The customer said that she was able to wash the last four washes without it leaking. A verified all water connections were secure and there were no leaks present during operation. I did advise the customer that it appeared that theyre installers fix the original issue, which was probably due to installation. Call complete."

"Arrived on site for dryer making a screeching noise when started. Upon arrival found belt loose, and rollers failing. Used repair kit 4392065 and replaced rollers, idler, and belt. Tested unit and found noise removed and dryer working as designed. Call complete"

"Arrived onsite for unit dispensing water slowly and not filling ice tray adequately. Ran test and found low flow. Removed filter and flow improved to normal. Notified customer that either the filter was bad or the housing was causing restriction. Replaced housing and tested, no change with filter. Customer will look to replace filter."

LFXS26973D/01 Arrived to replace valve. I removed and replaced the faulty valve and tested. The ice maker filled as designed. No leaks observed during service. Warranty applied.

Arrived on site and verified previously diagnosed console and control were needed. Replaced parts and leveled unit. Unit now working as designed. No leaks detected. Job complete.

Arrived onsite for a refrigerator that is leaking and has ice buildup in the back of the freezer. Upon arrival I gained access to and inspected the water lines and connectors under the unit and found them dry. Not leaking. Upon further inspection I found some frost on the back of the freezer. I gained access to the Evap and found that the frost pattern was good not too much frost at this time but I did find that the drain hole was blocked I removed the blockage and ran the heater by activating it in diagnostic mode and allowed the melt water to flow through the drain hole and the monitored it from underneath the unit and found the the water dripped into the drip pan. Like normal. I did change the defrost setting from dynamic to basic and asked customer to monitor the unit

"Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice maker working properly. However the motor within the ice maker is grinding and straining trying to move. Found ice stuck through out container. Dumped ice into bin and freed stuck ice, but unit still sounded the same and would not dispense ice. Ordering ice container assembly WPW10558423 and will return. Rescheduled for 3/15/24. ; ordrng 1 WPW10558423 (Ice container assembly)"

"Arrived on site for cooktop igniters begin clicking as soon as power cord is plugged in. Upon arrival, test unit and igniters begin sparking as soon as power cord is plugged in with all knobs on off position. Removed rear panel and cook top to inspect all harness wires and components. All harness wires are good with no cuts or broken wires grounded. Test spark module and is good. Need to replace switch harness. Office to reschedule ; ordrng 1 W11233074 (Knob switch harness)"

"Arrived on site for water dispensing on its own. Per customer they would get water from the dispenser then water flow would stop,then with cup away from dispenser water would dispense on its own tested water dispenser found after multiple times water stopped dispensing on its own. Ordering dispenser ui and main control due to possible communication issue. ; ordrng 1 W11099702 (Dispenser ui) and 1 W11333076 (Main control)"

River on site for touch screen dead . Found user interface face black and not responding . Ran diagnostics for user interface error . Replaced ui console . Ran diagnostics agin . All checked normal. Also instructed customer to have WiFi connected. No gas leaks detected at time of service. Job complete .

"Arrived on site to test unit for turning on by itself, tested unit found that unit has software issues, and console extremely sensitive and even a wave with the hand can activates settings, customer also has plastic warp on console for protection that could be interfering with functions, there is no Wi-Fi connection at home do to no internet in area, advised customer to get hot spot from cell provider, called safety and asked for authorization for control and console replacement, safety does not want to cover any repair do to age of unit but have options for customer and advised her to call them, at this time job complete"

"Arrived on site to replace previously diagnosed ice maker, control, UI and left FC bracket, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for not starting. Found unit would heat for a few minutes and would error out with f8e0(lower fan speed). Found new blower was damaged in box. Ordering new blower and scheduled for 03/14. ; ordrng 1 W11598119 (Blower)

Arrived on site with new deflector. Replaced deflector. Call complete.

"Arrived onsite for previously diagnosed parts. Installed the adjuster on the top rack, tested the rack by lowering and raising the rack. The rack is operating as designed and no water leaks detected during service."

On arrival verified complaint of unit stopping mid cycle. Ran diag test and found no error codes. Confirmed all the components are working and advised the spacing during cycles is normal for the processing of the programming. Job complete no leaks detected during service.

"MED4500MW0 Arrived to install previously diagnosed and ordered part. I removed and replaced the drum assembly W10899578 and tested. The clanking noise that was associated with drum rotation was fully corrected and I could not recreate the issue through multiple tests, heated and not heated. Operational test good."

"Arrived on site to replace faulty components on drive system. Replaced gearcase, actuator capacitor, cam belt, and shield. Tested and unit is now functioning properly. Job complete."

"Customer unavailable at time of service. Rescheduled for 3/15, customer requests last call of day since they are not usually available until after 4.; schdld next appmnt for 3/15 FRI !"

GXW7330DXS1 Arrived to install previously diagnosed and ordered part. I removed and replaced the bulb and tested. The issue was resolved and the light worked as designed.

"Arrived on site for FC door gasket comes off. Upon arrival, inspected unit. The gap on liner is too large. Old and new gasket will not hold. Ordering door and badge. Office to reschedule ; ordrng 1 LW10668875 (FC door) and 1 W11178521 (Nameplate)"

Arrived on site with new water valve. Removed bottom panel. Replaced water valve. Verified operation. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the dryer rear panel being damaged at the mounting screws and vibrating, I removed and replaced the rear panel and screws and tested. Unit is operating as designed. No lint observed during service, job completed."

WRS325SDHZ08 Arrived onsite for a refrigerator that is not cooling. Upon arrival I found that the RC was at room temperature and the fc cool. Upon further inspection I that the Evap was covered in about a half inch thick sheet of ice. I removed the ice and tested the heater and found it good I tested the thermistor and found the it was testing out of rage. I replaced the thermistor and both controls and found unit operating as designed

Arrived on site to test unit for gas smell coming from regulator. Found adapter had no plummers tape. Replaced regulator and secured adapter correctly no gas leaks found job complete.

Arrived onsite for both dishracks peeling and rusting. Ordering dishracks to repair. Replaced broken stops. ; ordrng 1 W11129404 (Lower dishrack)

"Arrived on site for unit display flashing and beeping as well as internal lights flashing until ice is removed from the ice bucket. Called Tech line for assistance. Spoke to Curt SR#7738639058. Discussed with tech and tech believes there is some sort of low-voltage short happening on the ice bin is full and when removing the ice do unit returns back to normal operation. Recommended ordering and replacing the emitter receiver, and UI at the same time. Office to reschedule ; ordrng 1 W11636544 (UI)"

"Arrived on site to test unit for knobs not lining up, tested unit found that knob needed to be slightly adjusted, adjusted and advised customer that if bummed caused knobs not to line up, it can be slightly adjusted when needed, unit is functioning as designed, job complete"

Arrived onsite for unit damper making excessive noise. Upon arrival inspected unit. Ran damper and customer confirmed noise. Replaced damper and noise was reduced. Notified customer that unit mechanisms will be audible and not completely quiet. Unit is functioning properly. Job complete.

"Arrived on site to inspect unit for clothes still being wet at end of cycle. Upon closer inspection found moisture sensors reading opens and thermistor and thermal fuse faulty as well. Replaced both electrodes, thermal fuse and thermistor. Tested unit unit is running as intended. Job complete."

"Arrived onsite for washer making a loud noise on high spin. On inspection I gain access to the shocks and springs. They all look good, checked the drum and it moves back and forth but not up and down. Talked with Susie and going to order a tub assembly and return the shocks. Office to reschedule when parts come in and no water leaks detected during service.; ordrng 1 W11460604 (Tub assembly)"

Arrived on site to test unit for not turning off. Found elements cycling as designed. Unit was responsive on arrival. Advised customer to download app and connect unit to WiFi to ensure unit has most current software update per service pointer W11525545. Job complete.

"Arrived on site for dispenser not opening during use . Found connections was not pushed in all the way on dispenser . Reconnected and made sure it was secur. Ran diagnostics, all checked normal. No water leaks detected at time of service job complete"

"Arrived on site for a dryer that is intermittently not powering on. Inspected unit and work area. The customer advised that its already happened several times where they will try to turn on the unit and the unit will not power on. They did advise that if they power cycle the unit, the unit will start to work, but this has been multiple times. This is happened. I found the unit working properly upon arrival and ran the unit through diagnostics. Did not find any stored era codes. I went ahead and replaced both the control and the console. I did advise the customer that if they continue to have further problems, the issue would be with their electrical supply, having intermittent drops and voltage, which would most likely be at the power plug. Other than that, I did advise we replaced everything in the circuit. The unit is working and operating as designed. Call complete."

"Arrived on site to test unit for water leak, customer stated that its intermittent and it leak from the front left, could not test unit properly do to home has no water at this time, unit already has a updated tub ring, when customer get water back advised to dilute softener 50-50 with water, so it can be easily washed out from softener dispenser, customer will run a few loads and if its still leaking she will call us back at this time job complete"

Arrived onsite for intermittently not igniting bake burner. Determined bake burner stem warping from factory install. Repaired by adjusting the bake burner stem for consistent positive ignition. Unit is now operating as designed.

"Arrived on site to inspect unit for no power. Replaced control due to unit being unresponsive. Checked connections while everything was exposed. Tested unit, unit is running as intended. No leaks present at this time. Job complete"

"Arrived on site to inspect unit for light issues. Upon closer inspection found lightbulb the filament was busted, replaced light but issue persisted, replaced housing as well, tested unit, unit is running as intended. Job complete."

"Arrived on site to test unit for frosting in freezer. Tested all components in freezer diagnostics and found them engaging properly. Fluffed up gasket with heat gun, advised customer to make sure door shuts properly and no gaps are left for moisture to be introduced. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts, replaced tub,basket, wash-plate, hub, suspension, gear case, pump, belt, shift actuator, control and cam, tested unit unit is now running as designed, job complete"

"Arrived on site for oven not operating. Upon arrival, test unit by preheating to 350. Unit never begins to preheat and just returns to standby mode. Also tried broil and have same issue. Tried to run diagnostics and control is not responding keypad sequence . Pulled unit from wall to check polarity and test bake and broil elements and are good. Need to replace control. Ordering control. Office to reschedule.; schdld next appmnt for 3/13 WED !"

Arrived on site for too much ice. Diagnosed a defective bin thermistor replaced bin thermistor

Arrived on site and replaced previously diagnosed compressor. Charged system with 140psi of nitrogen and found no signs of leaks. Frost pattern developing ideally. Advised customer to place glass or bottle of water in FC and when frozen solid to continue using unit. Job complete.

"Arrived on site to replace cooktop due to cracking. Examined cooktop and could not identify any impact markings, and the cooktop failure was due to thermal cracking. Replaced cooktop and verified proper function. Repair completed."

Arrived onsite to replace compressor per special project Special Project S71162. Replace compressor kit dryer and access valve. Pulled vacuum and held. Charged per spec and unit is functioning properly. Job complete

"Arrived on site. Diagnosed a,defective compressor,per service pointer replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site on site for washer not running.ran diagnostics no error codes . Found debris in valve .also drain pump making noise .ordering valve and drain pump .call to set return ; ordrng 1 W11210463 (Valve)

"Arrived on site for dishwasher with broken door panel insert and possibly leaking, upon arrival confirmed insert broken and prevent a flush seal between door and gasket in upper right corner. Removed dishwasher from unit and inspected all fill line connections. Ran dishwasher but couldnt find any trails of water sediment or leaks. Ordering W11579566 insert and rescheduled customer for 03/13/24 to complete repairs.; ordrng 1 W11579566 (Door Insert)"

"Arrived on site for a dishwasher that is not starting. Inspected unit and work area. The customer advised the unit had been working just fine but that it just completely stopped being able to start cycles. I tested the unit and confirmed the customer complaint. I ran the unit into diagnostics and found the unit would not enter into diagnostics, suggesting a latch issue. I opened up the door and found the latch had some grease residue on it and had shorted out. I replaced the latch and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for cooktop indicator light stays on. Upon arrival inspected unit. Found all knobs on off position but light remains on. Power cycled unit and no change. Found front right infinity switch has failed. Replaced right front switch. Indicator light now turns off. Test unit by turning on all burners and oven. Unit is operating as designed. Job complete

Had wrong modle number . Ordering correct drum . Call to set return ; ordrng 1 W10508188 (Drum)

Arrived onsite and replaced the fan blade only. Rediagnosed water leak symptom as splatter from the ice maker fill spout behind the back panel. Made adjustment to the existing fill spout to repair and prevent splatter leak. All checks good. Office to charge adjusted total due to less parts being needed.

"Arrived on site for dryer not heating, upon arrival confirmed failure. Found cutoff broken and element close to grounding out. Replaced element and cutoff kit as well as use pressure device and found signs of clog in vent of home itself. Recommended to customer they would need a dryer vent cleaning prior to using dryer to prevent any house fires. Dryer works as designed call complete"

"On arrival verified complaint of not filling on active wear. Ran active wear cycle on cold, hot. And warm setting all cycles filled correctly Customer stated she wasn't waiting long enough for fill to start. Unit is working correctly with no error codes. Job complete. No leaks detected during service."

On arrival verified complaint of after power outages unit won't turn back on. After power fluctuates again it will. Ui is connected to wifi at this time. Went to breaker and simulated power outages one at a time and unable to replicate failure. Unit is currently working at this time. Job complete.

On arrival verified complaint of unit leaking. Ran diag found no codes. Ran a full quick cycle with load of towels and removed back panel to inspect and watch. Unit did not splash or leak a single drop during cycle. Unable to identify cause of leaks called TL to document mystery leak. 7738634852.

"Arrived on site ,replaced sump pump. Ran diagnostics all checked normal. No water leaks detected at time of service.job complete"

Arrived on site to test unit for not being able to level and sliding. Found adjustment bolt were unattached from roller cabs. Secured bolts and leveled unit to recommended. Advised contractor due to floors being soo smooth and unit sitting in rollers only was to prevent it from sliding is yo shin the front rollers. No leaks detected. Job complete.

"Arrived on site and replaced left RC door gasket, inlet valve and added pressure regulator. Unit now working as designed. No leaks detected. Job complete."

"Arrived on site for a refrigerator that is frosting in the freezer section. Inspected unit and work area. The customer advise the unit cools and operates just fine but that they are getting frosting up in the upper right hand corner of the freezer section at the door. I did confirm the customers complaint and found frost inside the unit. I found the door gasket, not quite making a proper connection and use to heat going to try to reform the gasket. Found that the frame of the cabinet was bent out a little bit, causing the door not to make a proper seal. I checked the liner inside the cabinet and found an indentation on the left-hand side. I attempted to use silicone to bridge the gap, but found that the gap was too wide, for the Silicone and Silicone was just dripping down. I called Whirlpool Techline and spoke to Andrew SR# 7738633973. He had me send him several photos of the indentation of the liner, and advised that the gap was too wide to silicone, and that the unit would be sent to review. He advised that whirlpool would be in contact with my cell for the customer depending on the next steps. Call complete."

Arrived on site for refrigerator freezer not cooling passed 20f. Found evaporator coil was frozen over. No problems found with front controls. Other responding properly. Unit is not defrosting Test 6 confirms defrost is working. At control heater is pulling 3 amps. Replaced main control. Advised to allow ice to melt. Call complete. ; schdld next appmnt for 3/14 THU AM

Arrived onsite for concerns about dispenser drawer function. Dilution and dispensing concerns. Provided maintenance. Evaluated function. All checks good. Unit is now operating as designed. Advised customer on findings and use customization options.

"Arrived on site to diagnose washer banging when in use. Was advised by maintenance the report came from the downstairs neighbor. We tested the unit and found no abnormal vibrations or noise. Suspension felt good, no gearcase oil leaks or play in basket. Noticed there was also am ironing board next to the washer that likely falls on it and vibrates, or unit was not loaded evenly. Advised to provide resident proper loading tips since no failure could be reproduced. Call completed."

Arrived on site for unit needing deli ui as well as harness. Upon arrival confirmed black wire in harness was broken and replaced it and ui panel. Reassembled and tested unit. Found refrigerator working as designed. Call complete

"Arrived on site to test unit for long dry times, tested unit found thermal cutoffs shorted, replaced and tested u it is now heating, ran vent test and it failed, advised customer to not use unit until the restriction has been removed, at this time unit is running as designed, job complete"

"Arrived on site to diagnose cooktop with right front burner not igniting. Tested unit and found the RF sparked will only occasionally work, and if the valve is turned at all, it stops sparking. Indicates a failure on the switch harness. I tried to reseat the switch and results did not improve. Ordering a new harness. Return visit set for 3/13.; ordrng 1 W11561436 (Ignition switch Harness) and 1 W10859922 (RF Valve) and 1 W11507531 (Electrode RF) and 1 WPW10475149 (Spark Module)"

Arrived on site to test unit for convection fan not coming on when using air fry. Test unit and convection fan coming on at /around 200?. Unit working as designed at this time.

Arrived onsite for a washer that is making a loud noise when in use. Upon arrival I ran the unit in quick wash and found one noise. I leaned the unit back and found that there was some objects underneath the unit which I remember I inspected the cam and found the it was slightly worn. I replaced it and tested the unit and found unit operating as designed the only other noise I heard was coming from the hoses hitting the unit when in spin. Which cant be remanded due to how small the laundry room is unit operating as designed

"Arrived onsite for vent hood fan not working. On inspection found the motor was seized up, installed new fan and tested before I mounted it in and it worked. Mounted the fan and went to test and it did not power up. I moved the connector and it powered up. Pulled the connector and tightened up the pins and reconnected it. It now turns on every time. If customer calls back need to return with wire harness. The unit is operating as designed."

Arrived on site for door gasket falling off. Upon arrival inspected unit and found right side rc gasket has failed. Need to replace right side door gasket. Replace door gasket. Found unit is completely out of level. Customer will have unit level. Job complete.

"Arrived on site to test unit for not dispensing ice. Inspected unit and found ice container not making contact with the impeller causing it to not turn and dispense ice. Replaced ice container and tested, unit is now running as designed, job complete."

"Arrived on site to diagnose cooktop that was not working. Customer advised me the unit was not sparking, but the issue was traced to an electrical issue in the house that has been resolved. Service not needed. Call completed. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"Arrived on site to test unit for tripping breaker when turning on oven light. Customer stated it happened once and she hasnt used the light since. She got the unit outlet and plug serviced. Inspected wiring harness and control, no obvious shorts or burned wires. Preheated oven to 350? and turned the light on multiple times with no issues. Advised customer to monitor and if issue persists to leave the unit as is and call office so we can pinpoint issue. At this time unit is running as designed, job complete."

Arrived onsite for a rang that with a right front burner switch that is not turning the burner off when set to off. Upon arrival I found this to be true I replaced the switch and tested the unit and found the unit operating as designed

"Arrived on site to inspect range oven door glass broken. Upon further inspection, I found the oven door outer door glass missing and pieces of broken glass inside the frame of the door. I disassembled the door and cleaned the broken glass from the frame and reassembled the door installing a new outer door glass and nameplate. Tested the door functions and unit is operating as designed. Job completed. No one available to sign for receipt."

"WTW8127LC1 Arrived to inspect error codes and water in tub. I found the unit would not drain and discovered the drain pump harness had failed, at the connector. I repaired the failure point and drained the unit to perform checks. I found a line of oil within the lower part of the cabinet and other areas adjacent to the motor, but prior to todays service, a gear case replacement had occurred and suspect the oil from that point in time. Further inspection revealed a screw missing from the clutch and stator assembly and will need to be installed. Mode testing revealed water fill flow to be lacking and a valve assembly will be required as well. No leaks observed during service. ; ordrng 1 W11027980 (Screw) and 1 W11621181 (Drawer) and 1 W11413340 (Drawer)"

Arrived on site to replace valve. Replaced valve test unit no water leaking into unit job complete.

"Arrived on site to test unit for noise, tested unit found metal heat shield tapping against blower housing and a cracked blower wheel, replaced and tested, unit is now running as designed, job completed"

Arrived on site to install previously ordered parts. Replaced harness and outer tub. Test unit and is operating as designed. Did find unit is installed on a wooden pallet and causing unit to be out of level and wobbly. Advised customer to have unit installed on a flat level service and unit will operate mor efficiently. No leaks present at this time. Job complete

Arrived on site for a dryer that will not start. Inspected unit and work area. I checked the door switch and found the door switch broken causing the issue. I held in the door switch and attempted to start the unit. Found the unit starting to operate. Ordering the door switch and rescheduled the customer to 3/14.; ordrng 1 WP3406107 (Door switch)

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 4 W11632139 (Led module) from stock"

"Arrived on site for washer not draining . Found water standing in tub . Ran diagnostics and drain pump just humming . Ordering drain pump ,second man ( stacked set ) . No leaks detected at time of service . Charged 162.36 collected 9JRN3K. Call to set return ; ordrng 1 Secondman"

Arrived on site to test unit for RC freezing everything. Found damper not engaging and stuck open. Replaced damper/diffuser and now opening and closing as designed. Advised customer to monitor. If issue persists recommend control and UI.

"Arrived on site to replace previously diagnosed right RC gasket, replaced gasket and molded using heat gun, unit is now running as designed, job completed"

Arrived onsite and found unit with ongoing off balance symtpoms during the spin and determined the basket to have incomplete weep hole punches. Ordering corrected basket to repair. ; ordrng 1 W11172199 (Basket)

On arrival verified complaint of UI is locked and wont respond. Replaced UI w11319991 and still no change. Called TL 7736516090 spoke to Kurt. Unit was deemed NR due to extent of repairs including 5 UI's and 3 ACUs. Documented with AIG. Customer to hear back in approx 3 business days.

"Arrived on site to replace previously diagnosed cam, replaced cam but noise is still present, inspected gear case and found shaft has slightly dropped causing cam not to work properly, replaced gear case and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for not advancing in cycle. Customer stated unit would start cycle and 6-7 minutes in itll stop and say sensing. Tested unit found slider not releasing properly, would need slider, clutch, and control as precautionary. Replaced parts and tested, unit is now running as designed, also advised customer to connect unit to wifi. No leaks detected, job complete."

"Arrived on site for not heating correctly, upon arrival, test unit by preheating oven to 350. Bake element energizes an begins heating. Unit preheated to 390 and began heat cycles. Used thermocouple to monitor temperatures. Cycled unit 3 times and averages are L 336, H 381, avg 358.5. Found inspector used infrared thermometer to test unit. Showed customer service pointer of correct and incorrect thermometer for oven calibration. Unit is operating as designed"

"Arrived on site to test unit for broiler not working and lower oven not hot enough. Tested lower oven with thermo coupler, unit heater to 380? and than leveled off at 350?. Tested upper and lower oven broiler, elements are glowing the same and heating as designed. Advised customer to adjust temps in calibration to get to desired cook times. Unit is running as designed, job complete."

Arrived onsite for a DW that is not drying dishes upon arrival I ran diagnostics and found (F7e1 Heater No Heating) code stored. I continued running diagnostics and found that the heater didnt come on . Upon further inspection I found that the heater was burnt out. I replaced it and tested the unit and found unit operating as designed no leaks. I went over detergent/rinse-aid use and how it can help keep the heater alive longer

"Arrived on site for a dryer that is shutting off halfway through cycle. Inspected unit and work area. The customer advised that the unit will shut off and not allow it to come back on for at least another 30 minutes or more and that it happens on almost every cycle. I checked behind the unit and found the vent hose kinked. the customer advised that even when they pulled out the machine, it still does not complete a cycle. I went ahead and replaced the motor budget advisor, customer that if they have any further problems, they would probably be looking at an air flow issue, and they may want to change from a spring style vent hose to a periscope style that house. I tested the unit and the unit began to work in operate as designed. Call complete."

"Arrived on site to diagnose refrigerator not cooling. On arrival found both compartments room temp. I foind fans running, but did not hear compressor. Accessed compressor and found start device was unplugged. Plugged in harness and compressor started. Advised unit would take 24-48 hours to fully cool. Unit now working aa designed. Repair completed."