"Arrived on site to test unit for noise, tested unit found screeching noise coming from gear case, replaced gear case and slider and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a cooktop thats not lighting. I found no gas coming from the burners. I confirmed gas to the regulator. I found the regulator installed backwards. I corrected the regulator and tested the range. All burners are working as designed. There were no gas leaks present at the time of service. Call complete.

"Arrived on site to test unit for not igniting, tested unit found 2 front burners not sparking into the cap but into the base, cleaned under burners but still no change, replaced burners and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for unit not cycling properly, customer stated that the clothes is not spinning out, tested unit found cold water valve not letting any water through and spin cycle will not start, replaced valve and control, unit is now running as designed, no leaks detected job complete"

"Arrived onsite for washer not working properly. On inspection while In diagnostic mode there was a high pitch squealing. On further inspection found oil all over the bottom of the unit. Popped the pulley cover off and you can see where the belt has worn on the pulley when it is slipping around the pulley. Odering the gearcase,belt, cam and returning the capacitor, actuator and control board. No water leaks detected during service. NEW ADDRESS: 711 pampas ricas Leander ; ordrng 1 W11449840 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"

"Arrived onsite for washer not working properly. On inspection while In diagnostic mode there was a high pitch squealing. On further inspection found oil all over the bottom of the unit. Popped the pulley cover off and you can see where the belt has worn on the pulley when it is slipping around the pulley. Odering the gearcase,belt, cam and returning the capacitor, actuator and control board. No water leaks detected during service. NEW ADDRESS: 711 pampas ricas Leander ; ordrng 1 W11449840 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"

Arrived on site to diagnose washer not entering spin cycle. Tested unit and found washer stops spinning immediately after it starts. I tested in diagnostics and found an error for basket speed sensor. Replaced control to resolve. Verified proper function. Repair completed.

Arrived on site to test unit for burner not showing flame correctly. Test unit and found bad burner head. Replaced burner head test unit and unit test good job complete

Arrived onsite and found broken door switch. Replaced the door switch. Unit is now operating as designed. All checks good.

Arrived on site to install previously diagnosed parts. Inspected unit and worked area. I replaced the tub and gearcase assemblies and tested the unit. The unit began to work and operate as designed with no leaks detected during operation. I did advise the customer to take their washer off of there box. They have it on due to potential issues with this happening again with an off-balance load and the washer falling off the box stand that they have it on. The unit is working as designed. Call complete.

Arrived onsite for dishwasher no power. On inspection found that there was no power to the outlet. I switched the power outlets and the dishwasher came up and was working as designed. I tested the outlet and there was 9vac at the outlet. Currently is going to contact the builder to look at the issue. No water leaks detected during service.

Arrived onsite for washer clothes wet. On inspection found the basket is up against the front of the unit. I had to adjust the feet to make the basket move away from the side of the unit. Since the basket was hitting the side of the unit I re calibrated the unit so it would spin at full speed. No water leaks detected during service.

"Arrived on site to test unit for not producing ice. Customer stated 2 days after getting unit, IM has only produced a few batches. They than turned the IM off and called for service. Tested unit found unit harvesting but not filling with water. Replaced valve and tested, unit is now harvesting and filling with water properly. Advised customer to monitor and give IM 3-4 days to fill container. Unit is running as designed, no leaks detected, job complete."

Arrived on site for dryer making a scraping noise . Found control not attracted to frame and riding on drum. No damage done to control. Reinstalled control . Unit is functioning normally. Job complete

"Arrived on site for door not working, found microwave door and oven door working fine. Ran diagnostics and confirmed operation and temperature. Call complete."

On arrival verified complaint of unit not working. Checked voltage in is 120vac. Motor hums. Checked for blockage and blades move but grind still. Unit will need to be replaced. Ordering 84211601. Reschedule for 3/19; ordrng 1 84211601 (Disposal 1/2 hp)

"Arrived on site to replace front panel due to it being bent not allowing door to close freely. Replaced panel, tested unit, unit is running as intended. No leaks present at this time. Confirmed with customer unit opens and shuts easier. Job complete."

Arrived onsite for a refrigerator that makes a popping or crackling noise when the door is opened. The customer stated that the noise is a hissing noise and they her it louder sometimes when the door is open. After talking with the customer I found out that they are hearing water droplets hitting the heating element when the unit is in a defrost cycle. I explained to the customer that this was a normal sound when it was going thru defrost. I explained how it works. I set the doors even and checked the gaskets which are sealing good since the customer mentioned there was condensation in the RC last week but everything is dry now. All is working as designed. Call complete.

Arrived onsite its to test unit for support for element on microwave broken. Replace support test unit and unit test good job complete.

"WRF555SDFZ16 Arrived to inspect ice issue. I found the ice bin stuck and after dislodging and discarding the ice mass, the unit tested as designed. I found the issue was due in part to the RH TC gasket being torn. The other issue found was the left door was too low and the door chute gasket would not fully contact the ice bin. The hinge was not bent down and spacers will be required. Tech GC will provide the spacers, no leaks observed during service.; ordrng 1 W10830055 (RH Gasket, GY)"

"Arrived on site to test unit for gasket not sealing, tested u it for FC gasket has a big gap causing frost buildup in FC, molded gasket using heat gun, door is now sealing good, inspected all doors and they all sealing good, unit is now running as designed, no leaks detected job complete"

1om arrival verified complaint of left rail end cap came off. Reattached end cap and verified all functions are correct. No issues with the rails system. Job complete no leaks detected during service.

Arrived on site to replace faulty compressor. Replace compressor dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor over 48 hours.

Arrived on site for scratched UI on otr microwave. Replaced ui panel . No other issues found . Job complete

"Arrived on site to inspect refrigerator with frost/ice built up in freezer section (FC). Upon further inspection, I found the FC door open at the top left side and found the FC door gasket gapped on the top left (photos). I inspected the rest of the FC door and found the gasket sealing everywhere else. I opened the FC door and found ice accumulation on the left rail (photo). Also found the freezer bin badly bowed inward on the left side (photo) which is keeping the door from closing properly. When I verified the model/serial numbers, I heard the damper opening. I placed the unit in diagnostics and verified the noise as the damper. I removed the ice from the left rail and the FC light switch. I am ordering the freezer bin, damper control, two (2) containers of grease, and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 03/15/24 (MS). I will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WPW10293682 (FC bin) and 1 WPW10594329 (Damper control) and 2 WP542638 (Grease)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite for a refrigerator that is not making ice. Upon arrival I I gained access to the icemaker and found that it was not plugged in properly. I corrected this and ran a harvest cycle and found unit operating as designed.

Arrived on site and refrigerator had no lights. Found deli control was not on. Tested and fans did not turn on. Reset power and unit started working. Replaced main relay board. Verified operation. Call complete.

Arrived on site for for middle back left burner (simmer buner) not igniting. Upon arrival confirmed issue and found orfices clogged. Cleaned orfices and tested unit. Found burner could ignite as designed. Call complete

Arrived on site for refrigerator needing previously diagnosed control board. Upon arrival installed part but found same power results through to valve. Found a loose connection at lower fc door harness because harness wasnt locked in place and wiggled free. After repairing wiring I found valve and filter housing not opening up with 120v applied. Replaced valve and found filter housing still failing to open up even with good water pressure from cutoff. Rescheduled customer for 03/18/24 to complete repairs with housing. Ordering W11162042 housing; ordrng 1 W11162042 (Housing)

On arrival verified complaint of unit not draining. When disconnected from disposal unit is draining. Plug is out but disposal is broken and full of food. Ran diag check and found water valve is not activating. Found under the sink the water was off and line was full of air. Turned on water and retested the dishwasher found all components activated correctly. Unit is working as designed. Water build up is from the sink over flowing into the unit. Job complete. All OperTional tests are good.

"Arrived on site to inspect unit for loud grinding noise coming from unit. Upon closer inspection found some obstruction at drain. Removed obstruction and replaced drain, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived onsite for cooktop glass damaged. On inspection something spilled on the cook top and it etched into glass. Installed a new cooktop glass and the unit is operating as designed.

Arrived onsite for cooktop burner not igniting. On inspection the front right burner would only spark once in awhile. I pulled the unit apart and found that the igniter wire was not plugged all the way in. I fixed that issue and it is operating as designed. It ignites every time now. No gas leaks detected during service.

Arrived onsite and found part not included in track kit that is needed. Ordering the track nut to repair. ; ordrng 3 W11545286 (Track nut)s

Arrived onsite for a DW that is not heating. Upon arrival I visually inspected the unit and found that the heater had a burnt spot on it. I replaced it a tested the unit and found unit operating as designed.

"Arrived on site to test unit for not dispensing ice. Upon inspection found ice container stripped. Will need to order container and motor and impeller as precautionary. ordering parts, rescheduled for 03/19.; ordrng 1 W11185686 (Ice Container) and 1 WP63052 (Impeller) and 1 W11671282 (Dispenser Motor)"

Arrived onsite for an ice machine that is loud and sometimes makes a knocking noise. The customer had just turned the machine on before I arrived. I watched the machine make three batches of ice with no issues. The customer had a video of the machine making the noise and it was the pump sucking air. I suspect something had caused the reservoir to not fill properly but I cannot duplicate the issue at this time. I showed the customer what to check for if it happens again to help us diagnose the issue. Call complete.

Arrived onsite for dented door and gladiator customer care had sent a new door to the home. The new door had a foam fit issue and was unable to install for proper function. Reinstalled the original door and ordering the door assembly again due to need for a proper fit. Advised customer on findings and lead time. ; ordrng 1 W11233211 (Door assembly)

"Arrived onsite for a dryer that is making noise. When in use upon arrival I ran the unit with a wet blanket in it. And the unit operating as designed. The only noise here was the blanket tumbling in the drum which is normal, I advised the customer of this. Upon is opening as designed."

Arrived on site for man making noise. Upon arrival. Test unit and fan indeed is the noise issue. Removed unit from above the range cabinet. Inspected and found blower wheel is warped. Need to replace blower motor. Replaced motor and test unit. Unit is operating as designed. Job complete

Arrived onsite for a washer that hits the sides during spin and makes a clicking sound like something came loose. I went over piling the clothes with the customer in the machine. The customer says it makes a metal tapping sound when it spins. I found a couple of collar stays had gotten down in the tub and between the tub and basket. I removed the basket and all of the collar stays. I reassembled the machine and tested it. I found all components in good working condition and the machine works as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site for range not reaching temps . During bake cycle . Ran temp checks . Found and recalibrated 10 degrees hotter . Reran temp checke and avg is 351-352. No gas leaks detected at time of service. Job complete.

"Are on site to inspect unit for top rack being broken. Upon closer inspection found wheel broken off adjuster. Replaced left adjuster, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to test unit for grinding noise, tested unit found failed gear case, cam interlock teeth all broken off, will need to replace gear case, cam, belt and actuator, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not spinning out, customer stated it runs all the way through on normal but does not complete cycle on any other cycle, tested unit found water filling into tub not at the desired rate, replaced valve and capacitor from job 406856 as precautionary,ran full diagnostics and calibrated unit, unit is now running as designed, customer will monitor and if issues persists will call us back, no leaks detected job complete"

Arrived on site for refrigerator not dispensing water properly(per customer on arrival). Upon arrival confirmed dispenser failure. Found mounting bracket broken that holds switch in place but switch and dispenser still working as designed. Rescheduled customer for 03/18/24 to complete repairs. Ordering WP2180226 bracket. ; ordrng 1 WP2180226 (Bracket)

Arrived on site to follow up on refrigerator that was not dispensing water. Replaced filter housing and retested. Verified all working as designed. Repair completed.

"Arrived on site to inspect unit for front right burner not igniting. Upon closer inspection found burner head was not structurally sound and bowed near spark igniter. Replaced burner head and tested unit, unit is igniting within recommended 15 clicks. Job complete."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the interior light doesnt come on and they heard a beep noise and the unit shut down. Upon my arrival, the unit was on and making ice, but I found a small gap in the door gasket on the left side (photo). I removed the door and adjusted the hinges and reassembled and the door was still gapped and the door magnet was not making contact with the control. I found the door inner liner was badly warped. Also found the door hinge mounting screw cover was broken. I am ordering the door, both hinges and CNOTE-PARTS RESEARCH-COVER (SR) and DNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of the door. I taped a magnet to the control as a temporary fix until I can return with the new door. No water leaks observed during service. ; ordrng 1 W11346787 (Door) and 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge) and 1 RESEARCH (RESEARCH HINGE SCREW COVER) and 1 CNOTE (CNOTE-LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the interior light doesnt come on and they heard a beep noise and the unit shut down. Upon my arrival, the unit was on and making ice, but I found a small gap in the door gasket on the left side (photo). I removed the door and adjusted the hinges and reassembled and the door was still gapped and the door magnet was not making contact with the control. I found the door inner liner was badly warped. Also found the door hinge mounting screw cover was broken. I am ordering the door, both hinges and CNOTE-PARTS RESEARCH-COVER (SR) and DNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of the door. I taped a magnet to the control as a temporary fix until I can return with the new door. No water leaks observed during service. ; ordrng 1 W11346787 (Door) and 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge) and 1 RESEARCH (RESEARCH HINGE SCREW COVER) and 1 CNOTE (CNOTE-LSO PER CUSTOMER REQUEST)"

"Arrived on site to test unit for filling and draining. Tested unit found recirculating pump not engaging and water reaching passed the overflow and not stopping. This indicates unit needs a new recirculating pump to fix issue. Replaced pump and tested, unit is now circulating water over evaporator plate and creating an ice sheet. Unit is running as designed, no leaks detected, job complete."

Spoke with customer and theyd stated unit was working and someone had already fixed leak. No service preformed call complete

Arrived on site for dryer not heating . Found gas turned off . Also instructed on cleaning lint catcher after use . Everything checked normal with unit . Job completed

Arrived on site for washer walking during use . Ran diagnostics could hear scraping noise from gearcase during spin. Also found some hole not punched thru tub . Ordering tub and gearcase . No water leaks detected at time of service. Call to set return ; ordrng 1 W11454372 (Gearcase) and 1 W11172199 (Basket)

"On arrival verified complaint of not spinning and washing properly. Visual inspection of gearcase shows a large amount of lost oil. Recommend gearcase, stator, rotor, clutch, and slider. Ordering gearcase W11393685. Reschedule for 3/18. ; ordrng 1 W11393685 (Gearcase)"

Arrived on site to test unit for damaged front panel. Replaced panel glass door test unit and unit test good job complete.

Arrived on site to inspect unit for error code f2e0. Upon closer inspection replaced panel control and display control. Unit is operating correctly. Howebr when putting unit back together noticed the new panel ui is brackets are bent causing the display to slant down. Will need to order a new panel control and return. Rescheduled for 3/18/24; ordrng 1 W11029431 (Panel control)

Arrived onsite for door with rust. On inspection the rust was on the corner of the dispenser. Installed and moved all the components to the door. The door is operating as designed and water leaks detected during service. The unit damper was making a loud clicking noise odering a new damper. ; ordrng 1 WPW10479155 (Damper)

"Arrived on site to test unit for knocking noise. Tested unit found F6E3 F0E3 error codes in the system indicating an overloaded washer causing the unit to get off balanced. Diagnostic cycle ran properly with all components engaging and no new error codes. Advised customer to keep loads under 50% and to not wash comforters. Unit is running as designed, no leaks detected, job complete."

"Arrived on site for unit not powering on, no interior lights, no control panel lights. Unit not responding. Upon arrival, inspected area and microwave is not mounted securely to bottom of cabinet. test polarity and is correct. Gained access to fuse and is good. Am getting correct voltage to filter but no voltage at fuse. Need to replace filter board. Ordering filter board and cavity thermostat. Did not lower unit from cabinet and Left unit mounted to cabinet as when arrived. Office to reschedule ; ordrng 1 W11574181 (Cavity thermostat) and 1 W10422269 (Filter board)"

"Arrived on site to test unit for pods not melting. Tested unit found water to unit was shut off. Opened valve and tested, all components are engaging properly and unit is now running as designed. Advised customer to run water at the tap until its hot before starting cycle. No leaks detected, job complete."

"Arrived on site to replace previously diagnosed blower and control, replaced parts and tested, preheated to 350 with no issues unit is now running as designed, job completed"

Arrived onsite and corrected polarity and found all issues corrected except the pump is still bad. Replaced the pump and motor. Unit is now operating as designed. All checks good.

Arrived on site to test unit for unit not starting. Test unit and found switch on wall turned off. Turned switch on test unit and unit test good job complete.

"Arrived on site for a dishwasher that is not drying properly. Inspected unit and work area. The customer advised that the unit runs through each cycle but that the dishes always come out wet and not dry. She stated that the unit has been this way ever since they bought it and have been going through Variety of service people on this unit. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working in operating as designed with the heater coming on at the end of the cycle. The customer stated that she didnt believe this dishwasher would drive so little due to the fact that she has several other dishwashers at other properties that dry fully. I called Whirlpool Techline and spoke to Leon SR# 7738667295. He advised that based on the fact that the customer is not using rinse aid, the customer has a plastic tub, and the style and design of this unit, this dishwasher will not dry completely. He advised this unit is meant to be an energy, efficient dishwasher, and therefore does not use the heater as long as other dishwashers. He advised that it is no component that we can replace that would enhance the driving ability of the machine and that the unit is working an operating as designed. He advised to make nail repair at this time. Call complete."

"Arrived on site for refrigerator needing new drier and fitting. Upon arrival reconfirmed issue, installed parts and pulled vac. Found no leaks recharged system with 50g of r600 and watched evap coil frost over half way and evenly. Informed customer with note on the fridge to give unit 24 hrs to stabilize temps. Call complete"

Arrived onsite for DW with a door that falls down when opened. Upon arrival I found this to be true. I pulley the unit out to inspect the hinges and found the the spring on the right hand side had slipped off of the hook that holds it in place. I corrected this and reinstalled the unit and tested the door and found the door opening as designed.

Arrived on site to test unit for console turning on and off. Test unit and while trying to test the console turned on and off. Relaxed console test unit and unit test good job complete.

Arrived onsite and replaced the compressor and installed an access port and dye drier. Pulled vacuum for 20 minutes and held. Checked fresh joints for leaks and verified no blockages. Vacuum held. Charged with 66g of 6600a. Unit is now set up and operating as designed.

On arrival verified complaint of unit not heating correctly. Checked ohms of the temp sensor and found it is out of range. Replaced and then ran bake at 350 was avg at 355 and calibrated it down 5 degrees. Job complete

Arrived on site for low water pressure. Customer says new filters are only lasting 3 weeks. Has tried several brands. Found door gasket was broken. Was going to change reservoir but must reschedule it due to not having gasket. Reset for Tuesday. ; ordrng 1 W10830274 (Door gasket)

"Arrived on site to test unit for doors not leveled, customer stated that the issue is that the RC door swings out when opening the door, noticed unit is leaning forward, leveled unit and explained to customer that the will be a swing do to the hinge design and not to over load the door shelves, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite for a range with a right rear burner with low flame. Upon arrival turn that burner on and found this to be true I tried clean the orifice and found no change. I replaced the orifice W11238042 and tested the unit and found unit operating as designed

Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit blew fuse when closing door. Will order new fuse and interlock switches. Rescheduled for Friday ; ordrng 1 W11551558 (Switch interlocks) and 1 W11551761 (Lower switch interlocks) and 2 W11707984 (Fuse)s

"Arrived on site to install previously diagnosed and ordered part. Due to the belt failure and techlines recommendations, I removed and replaced the belt and calibrated the unit. Tested in diagnostics showing error code F0E9-off balance pause and cleared the code and continued with testing. The unit operated as designed. No water leaks observed during service, job completed."

Arrived on site for dryer needing previously diagnosed door switch. Upon arrival installed part and tested dryer. Found it working as designed. Call complete

"Arrived on site to test unit for not latching. Tested unit, displaying close lid indicating latch failure. Replaced latch and tested, unit is now running as designed, no leaks detected, job complete."

Arrived on site to diagnose washer that was not draining. Examined unit and found the drain pump wires broken off at the terminals on the pump. I used some solder seals and new spade terminals to put larger gauge wiring on the damaged area to keep it from breaking again. Tested pump and verified all is working as designed. Repair completed.

"KRFC704FBS05 Arrived to inspect temperature issues. Upon arrival, the unit was cooling and I found 37 in the RC and -8 in the FC. Six hour temperatures recorded by the control system were: RC, max 69, min 32, avg 37. FC, max 59, min -18, avg -2. Pantry, max 69, min 29, avg 33. Ice box, max 62, min -13, avg 13. The ice in was full and everything appeared to operate as expected. This service, both evaporators were completely clear of ice mass and frost. Having prior history with this temperature swing issue on limited other machines, the UI, dispenser UI and HV control should be replaced simultaneously. I contacted the MFG tech assist service and conferred. Tech Johnathan, file #7738649866. The tech agreed and the parts will be ordered and installed. No leaks observed during service. ; ordrng 1 W11574767 (UI) and 1 W11664342 (Control) and 1 W11574766 (Triton UI)"

Arrived on site for washer not finishing cycle . Unit will fill and agitate. But will not rinse . Customer usually uses hot or warn water . Found cold water supply valve turned off . Turned water on and ran diagnostics test all checked normal. No water leaks detected at time of service. Job completed

"Arrived on site to inspect washer door not unlocking. Upon further inspection, the customer advised that they unplugged the unit and plugged it back in and the door unlocked. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed except I found the softener cup full of water. The customer advised that they dont use fabric softener and there was a blue colored liquid in the cup which could possibly be detergent. I placed the unit back into diagnostics and manually tested the valves and this time the bleach cup remained full of water. I am ordering the valves and dispenser assembly and LSO and scheduled return service for 03/12/24 (KC). No water leaks observed during service. ; ordrng 1 W11688994 (Hot valve) and 1 W11688995 (Cold valve) and 1 W11524103 (Dispenser)"

Arrived onsite and found unit operating with noises customer concerned about noises. Identified some of the noises as defrost popping and hissing. Advised this will happen as many as 2 times per day. Advised other noises described will be normal expected compressor cycle noises. Advised customer to record any concerning noises and establish data patterns. Unit is now operating as designed.

Arrived on site for oven tripping the breaker. Found breaker off. Reset and attempted to pull oven from wall but was not successful. Found power wire goes into wall above and microwave is above. Refer to builder or contractor to have wiring enough to remove and further diagnose . Ran test as there was no errors found. All components individually activated and did not trip any breaker. Preheat oven and it reaches temperature. Customer said it had not done that for them after reset. Suspect issue with breaker. Customer will contact builder for make unit accessible and check breaker and then will call back if needed

Arrived onsite for report of leaking out of the unit the load following a cleaning cycle. Unable to replicate symtpom. All base functions operating with design specifications. Advised customer on the strong possibility of a sudsing leak out of the return air hose.

"Arrived on site for dishwasher leaking. Shows fae2, f8e4. Unable to duplicate leaks. Removed door. Replaced vent motor as per error. Replaced door gasket as it look to have leaks from right side. Verified operation. No leaks. Call complete."

Arrived onsite for washer not cleaning clothes. On inspection I saw the load of clothes that was going into the washer. I explained that you can not put that many in the washer. Customer was filling the washer to the top of the unit before they started the unit up. I showed customer how high the clothes should be in the tub. The customer is going to try the suggestion I give to her. The unit is operating correctly and no water leaks detected during service.

Arrived onsite for refrigerator not cooling correctly. On inspection found the fc evap cover with 1/2 inch frost on it. Had customer sign the defrost waiver. Informed the customer to defrost for 36 to 48 hours then you can plug it back and it will work for a few months before the frost builds backup. Ordering a evap harness and fan motor. No water leaks detected during service.; ordrng 1 W11559968 (Evap motor) and 1 W11650662 (Fan harness)

Arrived on site to replace door glass. Replaced and unit is functioning properly. Job complete.

"Arrived on site for microwave combo oven getting stuck in shut down mode. Will loop the sound for turning off non stop. Unit heats and functions fine other times. Found door was not properly connected at bottom. Removed door panel. Properly installed microwave door panel. Found error for f2e0. Removed from wall. Removed panel. Checked and verified all connection. Found touch panel has sticking key pad. Part on bc,order. Office will,call to schedule. ; ordrng 1 W11598173 (Console)"

"Arrived on site to replace freezer door diagnosed on previous trip. Replaced damaged door, and added name plate. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for a range that has a gas odor. Inspected unit and work area. The customer advised that the unit has given off a gas odor 3 times since they originally moved in in October and that it has not been consistent but that they had Atmos come out and tell them that it was an issue within the oven. The customer stated that it only happens when they use the bake cycle on this unit and it does not always smell like gas. They advise that theyve been using this thing repeatedly even with the three separate instances, and if they have not experienced any fireballs, or any kind of abnormal use within the machine. Are used a carbon meter to test carbon detection and did not register any measurement of CO2 inside the unit, in front of the unit, or in the back of the unit. I tested the unit several times and multiple spots and still cannot get any detection of CO2 Monoxide. I called Whirlpool Techline and spoke to Nate SR# 7738653681. He had me do a few checks, but did advise that if the unit was leaking, the customer wouldve experienced a fireball or some sort of explosion, especially since the customer has been using the product repeatedly after having those gas smells. He advised that the most likely occurrence would be the burned up gas since it is a gas oven. He advised that since no CO2 levels were recorded on the front, back, or inside of the oven, the issue would have to be that or some thing on the gas provider side. Advise. The unit is working an operating as designed. Call complete."

Arrived on site to test unit for unit running for 3 hours on normal. Showed customer how long the unit rinds with out heat dry and no long it takes when normal and heat dry are on. Unit working as designed job complete

Arrived onsite for a wall oven that has no power. Upon arrival I Checked that the breaker was not tripping and it was not. I removed the unit from the wall and gained access to the fuse and tested it and found that it showed open. I replaced it and tested the unit and found the unit operating as designed i the put the unit back in the wall

Arrived onsite for a washer that will not spin out. The customer stated it didnt spin out or drain correctly on the last cycle they ran and they had to power the machine back up then it did drain. I found no stored error codes. I started a regular cycle and found the basket not spinning and the motor just humming. I found the cam had come apart because the nut had backed off. I replaced the cam due to damage and the belt. I tested the machine and found it working as designed. Call complete.

"Arrived on site for a washing machine that has a broken latch. Inspected unit and work area. The customer advised of the unit will not lock the lid and keeps making a clicking sound. He showed me by trying to start a drain and spin cycle and found the lid light flashing, and attempting to lock but not able to lock. I went ahead and replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to inspect wall oven microwave combo unit with the time not keeping. I placed the unit in diagnostics showing no error codes. I checked the WiFi connection and found the unit needed to be connected. I assisted the customer in downloading the Whirlpool app on their phone and assisted in connecting the unit to WiFi. Once connected, we tested the unit vis the app and the unit is operating as designed. No repairs needed at this time, job completed."

"Arrived on site to replace latch diagnosed on previous trip. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site , installed one set of leveling feet . Adjusted feet . Ran diagnostics test . All checked normal. No new error codes . Job complete"

"Arrived on site with new control panel and main control. Removed from wall. Replaced both controls. Verified operation. Bake pulls 13 amps, and broil pull 16 amps. Call complete. Advised customer to hook up to wifi for important updates. Referred to wifi team"

"Arrived on site for washer not cleaning . Ran diagnostics for motor error code . Wash motor not running . Replaced sump and motor . Reran diagnostics,all checked normal . No water leaks detected at time of service. Job completed"