Arrived on site to test unit for unit not washing dishes. Test unit found no codes no errors at all. Found hot water at sink took almost 5 minutes to get warm. That means dishwasher is not getting 120-140? water. Unit is spraying correctly and working correctly just not getting any hot water. Customer is going to get with Plummer again job complete.

"Arrived on site to install previously diagnosed parts. Replaced ice container, dispenser motor and impeller. Tested unit, unit is now running as designed, job complete."

Arrived on site to inspect unit for not heating. Upon closer inspection found igniter not drawing correct amperage. Ordering igniter and will return. Rescheduled for 3/26/24. ; ordrng 1 279311 (Igniter)

"Arrived on site to inspect unit for error code f1e1 being thrown during a cycle. Upon arrival found model and serial incorrect, updated to correct info. Upon closer inspection customer stated he turned breaker off and cleaned float switch and unit began working hasnt has issues in a week. Placed unit into diagnostic mode and ran diagnostic cycle, unit ran fine and no error codes stored currently. Hard reset done by customer fixed known issue. No leaks present at this time. Job complete."

Arrived onsite for previously diagnosed parts. Installed the right hinge on the door. The door will not fall open when you open it. The door is operating as designed and no water leaks detected during service.

Arrived on site for dryer not starting . Found unit would just hum when pts button was pushed . Drum would not move. Found large wad of debris in blower wheel . Removed wad . Unit is performing normally. No lint build up . Job completed

Arrived on site to replace left rear foot. Replaced and tested. Unit is functioning properly. Job complete.

"Arrived on site. Found weak air flow entering fresh food section some ice build up on evaporator,ran defrost heater,heater powered on,closed freezer door with fresh food doors opened and unit kicked itself out of diagnostics,attempted to reenter diagnostics and ui not allowing. Replaced the main comtrol again and ui control,ran defrost cycle passed"

"Arrived on site for unit not powering on and water in unit that does not drain. Upon arrival, test unit and UI is dark and not responsive. Also found tub filled with water. Test polarity from supply and is correct. Found neutral wire at junction box is not secured. Secured connections at junction box. Unit now powers on. Ran diagnostics and there is no saved error codes. Ran drain cycle and Water in tub drained correctly. Ran automatic test cycle and all components operate correctly. Ran a normal wash cycle. Unit filled and began to wash correctly. Unit is operating as designed. No leaks present at this time. Job complete."

Arrived onsite for cosmetic blemishes that were able to be cleaned to restore. The unit is now in good working order. Advised customer on repair.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-water leak. I cleared the code and continued with testing and the unit operated as designed. I found a large amount of suds in the bottom of the tub. The customer advised that they accidentally placed liquid dish soap in the rinse aid dispenser (photo). I removed the toeplate and inspected the float switch and drip pan and found soapy water in the pan causing the error code (F8E4). I removed the float switch from the pan and cleaned the soapy water from it best I could and will order another one just in case this one continues to fail. I recommended the customer not use the unit until we can get back to replace the dispenser assembly and I explained that using the unit with the dish soap will only cause more issues with the unit. I made recommendations for use and care, as well as, detergent and rinse aid use (water softener system). I am ordering the dispenser, float switch and CNOTE-PLACE ON CANCELLATION LIST and spoke with KC in scheduling soon as the customer is a care taker of an elderly and needs their dishwasher daily. Unit left unplugged for safety and no water leaks observed at the end of service. ; ordrng 1 W11412300 (Dispenser) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 W11545764 (Float switch)"

"Arrived on site for loud noise and water leaking. Customer showed pictures and video,ice hitting evaporator fan blade and ice build up causing water leak in fresh food compartment,customer defrost unit at time of visit unit cooling. Ran diagnostics all fans powered on ran fresh food heater passed changed defrost setting to basic to allow a defraot cycle every 8 hrs of compressor run time."

Arrived on site to unit 1302. Correct model and serial# for job adjusted doors and seals no damage on door.s

Arrived onsite for a washer that will not start. Upon arrival the customer informed me that the unit will at times just get the clothes wet but not wash them and some times the unit will not spin the clothes out either. Upon arrival I ran the unit in quick wash and found that it opened as designed. But while doing this test I found the the unit was set to hit then I change it to tap cold and found that the water flow was low/slow. I replaced the valve to take care of the low cold water flow and it improved the flow. Then I replaced the control for the seemingly start/cycle completion issue.

"Arrived on site to test unit for not cooling. Customer stated unit smelled weird for about a week. They were worried about a freon leak. Ran diagnostics on unit multiple times, unit passed, all components engaged properly. Unit is freezing in FC and cooling in RC. Inspected unit for leaks, none present. Advised customer to keep food away from any air vents and away from back of the unit so there are no airflow restrictions. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to diagnose dishwasher not cleaning dishes as well, leaving some residue still on dishes. Tested unit and found no error codes present. When dishwasher was running, something sounded like it was spraying on the door. I tried reseating parts on the inside. Found unit is pumping good, spray arms are moving. I also removed some debris from the lower spray arm. I advised the customer to run the dishwasher on Heavy with the high temp options all turned on, and see if performance improves. Mechanically the unit seems like it's working properly, but the spray on the door seemed abnormal. Ordering clear door to observe, and spray arms as well. Customer will follow up and cancel service if changing settings allows proper wash. Return visit set for 3/25. ; ordrng 1 Cleardoor (Clear door) and 1 W11579565 (Lower spray arm) and 1 W11128231 (Diverter Cover) and 1 W11627525 (Upper Spray Arm)"

Arrived on site to test unit for some burner not igniting. Test unit and found wrong burner caps on 4 burner. Secured burner caps to correct burner and all burner are igniting as designed job complete.

Arrived on site for washer not spinning/draining out cloths properly. Upon arrival found lidswitch broken. Replaced switch and found Asher working as designed with no leaks. Call complete

"Complaint was that cooktop sometimes turns itself on and has to cool down before it will turn back on, found shelf under cooktop was to close. Showed instructions requires 5 1/8 inch clearance before the top of a shelf. Refer to contractor or builder. Call complete"

"Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. Before installation, I evacuated the system outside and cleared the system with Nitrogen. Removed and replaced the parts mentioned and vacuumed the system for approximately 30 minutes. Pressures held at -30/0 for approximately 15 mins before I installed 68g of R600 refrigerant. Allowed the system to equalize then plugged the unit in and monitored the unit. Unit is beginning to cool properly and I recommended the customer allow the unit to cool for 24-48 hours before placing food items inside. No water leaks observed during service, job completed."

Arrived on site and upon further inspection found fill tube wire was connected in molex connection but actual wiring was not making contact. Replaced fill tube and heater assembly. Installed pressure regulator and replaced FC ice maker as a precautionary. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to inspect unit for burner coil not heating. Upon closer inspection found heating element cycling on and off as designed. Customer stated unit struggles more when pan or other item is on burner. Placed pan on burner that was having more issues. Unit is still cycling heat to burner as designed. Informed customer while pan is on it will read temp of pan and will not cycle back until load on burner has reached below a certain temperature. Unit is running as intended. Job complete.

"Arrived on site to inspect dryer not turning on. Upon further inspection, the customer advised they suspect the fuse has gone bad again as the unit will turn on but it wont start. I attempted to start a cycle and it failed. I tested voltage and got 245V at the terminal block. Tested voltages at the control per the tech sheet and all checks were good. I disassembled the unit and tested the element, cutoff, thermostat and fuse and found the fuse open. Also found the harness to be different than normal as there is usually two light blue wires to the fuse and now theres one with a purple wire. I removed and replaced the fuse and tested the unit and it is operating as designed. I reassembled the unit and tested airflow and it is good and the vent going out of the home goes straight outside. I made recommendations for use and care to the customer. No lint observed during service, job completed."

"Arrived on site for dishwasher not completing cycles or drying dishes(per customer on arrival). Upon arrival confirmed failure and found clean led flashing 7 times consecutively. Checked diagnostic cycl and found rat and dishwasher working as designed. Found element thermal fuse under unit intact and control working but found element broken causing the heating failure to occur, rescheduled customer for 03/25/24 to complete repairs.ordering W10518394 element.; ordrng 1 W10518394 (Element)"

Site for a dishwasher that is not washing dishes. Inspected unit and work area. Around the unit through diagnostics and confirmed an F4 E3 (wash motor not running) error code. I did confirm the washer motor was not running in an auto test. I replaced the washer motor and tested unit. Unit began to work and operate as designed with no leaks present during operation. Call complete.

Arrived on site and replaced previously diagnosed manifold. Orifice holders and screws. Applied bubble solution and found no signs of leaks. Unit is now working as designed. Job complete.

Arrived onsite for a washer the is making screeching noise. Upon arrival The customer advised me that the noise sounded like something knocking against something when the unit is no spin. I ran the spin cycle and found the the normal was completed for the tube hitting the cabinet/chassis. I adjust it and tested the unit and found that the noise is now gone.

Arrived onsite for unit not starting a cycle. Found failed start relay. Replaced and tested. Unit is functioning properly. Job complete

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new gearcase, stator, rotor,slider and clutch and tested the unit and found the unit operating as designed"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lower harness and tested the unit. I found the latch was having a hard time. Logging Milad. I replaced the latch and tested the unit. Found the unit working an operating as designed. Call complete.

Arrived on site for fridge freezing top shelf . Checked and top self is around 30 degrees. Thermistor checked normal range . Nothing pushed on back wall to prevent proper air flow . Ordering control and recommend changing thermistor . No water leaks detected at time of service. Call to set return ; ordrng 1 W11546609 (Conrtol)

Arrived onsite for previously diagnosed parts. On inspection the water does not come out when there is a filter installed for 3 to 4 to weeks. I installed a new filter and the unit is still doing the same thing. The filter only last less than 30 days. Called and spoke with WP Tech line and they came up with the same solution as I did. The customer cut the old filter in half and found no debris that we could see in the filter. Customer is going to see if the new filter head makes a difference. Installed a new door gasket for the right door. The unit is operating as designed and no water leaks despite during service.Sr7738710711

"Arrived on site to test unit for not washing. Customer stated unit stopped washing first, then he cycled power, then it made a buzzing sound when draining but started washing. Ran diagnostics on unit, all components are engaging properly. Could not mimic issue. Advised customer that if issue returns to leave unit in failed state and contact office. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised of the unit on most loads does not seem to spin out the clothes and theyre having to run through a drain and spin and ordered a ring out the clouds. Around the unit through diagnostics and did not find any stored error codes. Around the unit through an auto chest in the unit ran as designed. I checked the back to make sure the shipping bolted and removed and found that they had. I also found proper installation of the unit. I ran through the wash settings and found the normal/regular cycle with no spin. I found two other cycles on low or no spin as well. I called Whirlpool Techline and spoke to Rich SR# 7738719208. He advised that because the unit didnt store any error codes and most of the reasons why the machine would not finish the cycle would populate an error code, the issue would either be with off balance loads due to mixed loading/overloading or an issue with the spin speed setting upon the cycle start. He advised to make no repair and to inform the customer on spin settings. The unit is working as designed. Call complete."

"Arrived onsite for range oven not working. On inspection the bake would not ignite and the broil had a hard time igniting, when it ignited the flame only went half way around the burner. Installed new DSI board on unit and tested the bake to 300? and the broil now has the flame all the way around the burner. The range is operating as designed and no gas leaks were detected during service."

Arrived onsite for broken element support and attempted to repair by replacing support. Support defective. Ordering supports to repair. Customer wishes to be placed on sooner service list. ; ordrng 2 W10909479s

"Arrived on site to test unit for grinding noise. Found control damper was faulty causing excessive noise. Replaced damper, now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for weeping. Found hot valve was not closing all the way causing weeping. Replaced valve assembly, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to install previously diagnosed UI and control. Installed parts and tested, unit displays please rotate knob to an available cycle. Does not let me select a cycle, checked system information and found UI has not saved model and serial number. Called techline to document SR#7738708774. Per techline recommendation office to order UI from Plain Field Stock, office to reschedule."

"Arrived onsite for a refrigerator making a loud buzzing noise. I found the very loud buzzing noise coming from the compressor and it is not the normal sound made. The compressor will need to be replaced. Ordering W11566984 compressor, WPW10143759 UV drier, W11506635 access valve, nitrogen, & W11595219 main control. Office to RS.; ordrng 1 W11566984 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11595219 (Main control) and 1 Nitrogen (Nitrogen)"

Arrived on site for unit not powering on at all. Upon arrival inspected unit and found Console not responding. Checked unit and confirmed control is functioning properly and sending voltage. Replaced faulty console again. Tested and unit is functioning properly. Notified customer to keep an eye out for proper ventilation or moisture buildup just in case there is a secondary issue leading to the component going out. Job complete

Arrived onsite for intermittent failure to function. Found stored error codes f8e6 and f1e1 and f8e1. Unit will sometimes run perfectly and other times must be reset for stopping function and beeping. Cleared error codes. Flow meter will be needed if symptoms persist. Flow meter comes as part of the inlet water assembly W11535094. Unit is in good working order at time of service. Ordering flow meter to repair. Marking other parts UORv for discretionary use. ; schdld next appmnt for 3/26 TUE !

Arrived on site to replace all 4 tubings. Replaced all tubings test unit and unit test good job complete.

"Arrived on site to inspect unit for rust on door and handle, confirmed rust, replaced door and handle. Tested unit unit is running as intended. Showed new door to customer, customer was happy with job. Job complete."

Arrived on site to diagnose range not heating to proper temp per third party inspector. Ram unit and confirmed unit is heating at set temps and proper cycles. Advised builder that IR Thermometers and hanging thermometers are not effective to provide accurate calibration measurements due to units heating in cycles. Repair completed.

On arrival verified complaint of shelf not level. Found drawer assy was not installed correctly causing binding of drawer and shelf not to sit level. Installed shelf correctly and verified operation of drawers. Unit is now working correctly. Job complete. No leaks detected during service.

Arrived onsite to test unit for oven not getting hot. Test unit and found and igniter. Replaced igniter test unit and unit test good job complete.

"Arrived on site to install previously ordered parts. Broke off washplate from shaft. Had to chisel and grind off remaining part of washplate to be able to slide gearcase through tub. Replaced gearcase, belt, cam, washplate, and belt guard. Calibrated unit. Ran a normal wash cycle. Unit operates correctly, did not need to replace drain pump. Unit is operating as designed. No leaks present at this time job complete"

"KOCE500ESS20 Arrived to inspect glass issue. I found the glass was not broken and the issue was with the door holding it in place. The inner frame mounting screws had loosened and after correcting, the issue was resolved. The hinges also required adjustment and tightening as well. Operational test good."

"Arrived on site and verified previously diagnosed harness and motor were needed. Replaced parts, unit now working as designed. Job complete."

Arrived onsite for a refrigerator with damage to the freezer door. Upon arrival I found this to be true. I replaced the boor and found the unit operating as designed

"Arrived on site to diagnose refrigerator leaking water in the freezer. Examined icemaker and found it dripping from the mold. Checked fill tube and fill cup and found tube properly positioned and no debris in the cup. Replaced the icemaker to resolve. Customer also mentioned some fan noise sometimes. Fixing the water leak and bumping up the FC temp should resolve the issue. Door gasket not leaking, and control is updated to correct software version. Repair completed."

"Arrived on site for broken icemaker. Upon arrival confirmed issue and found ice maker that was previously replaced, broken and stuck mid harvest cycle. After further inspection I found a clogged fill line that had large amount of sediment in it that had never been removed and causing water to shot out around icemaker instead of fully into it. Cleared line and replaced ice maker under 2/26/24 warranty. Tested unit and found it filling as designed with no leaks. Call complete"

Arrived on site to test unit for gas smell. Test unit and found unit still on Natural gas office when customer is on Lp. Advised customer he would need to convert the unit to LP. Customer will look for his paper work and LP kit and get a Plummer or gas company to replace them job complete.

Arrived on site for dishwasher not functioning properly. No water . Ran diagnostics got Wash motor error code . Wash motor is not coming on in test wash . No water leaks detected at time of service. Ordering sump and motor . Return 3/28; ordrng 1 W11025157 (Sump and motor)

On arrival verified complaint of support is broken. Replaced support customer provided. This part was the correct part. Unit does not currently have power to test function. Job complete.

Arrived on site for long dry times . Ran temp and air flow test . Both show air flow restrictions. Also no air coming out of side of home and lint building up on backside of lint trap. Recommend cleaning exterior venting . Job complete

"Arrived on site ,replaced UI console. Adjusted feet . Ran calibration and diagnostic test. All checked normal. No water leaks detected at time of service . Job complete"

Arrived on site to diagnose range that is not heating in the oven. Cooktop works properly. Tested oven on bake and found no response from unit when it says preheating. Gas valve does not open and spark module does not spark. Found broil works properly. Bake igniter / wiring good. Control does not appear to be sending voltage to the valve. Ordering control to resolve. Return visit set for 3/25.; ordrng 1 W11620680 (Main Control)

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that the unit will fill and drain, but will not re-circulate the water. Around the unit three diagnostics and found an F7 E1 (single speed wash motor failure) error code. I did confirm that the wash motor would not run in an auto test. I replaced the wash motor and tested the unit. Found the unit working and operating as designed with no leaks present during operation. Call complete."

"Arrived onsite for previously diagnosed parts. On inspection found the splutch had a melted spot on the top. There were 30 Pennies Lodged between the wash plate and the tub that was causing friction between the tub and the wash plate. Installed the gearcase,splutch,actuator and belt. Calibrated the unit then tested it in diagnostics cycle. The washer completed the diagnostics mode with no issues and no water leaks detected during service."

"Arrived onsite for dishwasher not cleaning. On inspection found error F4E3, F7E1 and FA I ran the diagnostic cycle and did nothing. Installed new pump and motor and re tested the unit. The dishwasher finished the diagnostic cycle with no issues. The unit is operating as designed and no water leak detected during service."

"Arrived onsite for dryer not drying. On interior the dryer only got to 120?, I gain access to the back of the unit and pulled the dryer vent off and the unit temperature went to 200?. On further inspection found the vent hose full of water. It had about 3 cups of water in the vent hose. I dumped the water out reassembled the unit and tested the dryer. The Temp went to 245? once all the water was removed. Informed the customer that the vents pipes may need to be cleaned and to keep an eye on the dry times. The unit is operating as designed."

Arrived on site for doors not sealing . Found gaps at corners of both doors hinge side . Used per a gum from truck stock and small amount of adhesive in gasket tracks . Heated gaskets up . Gaskets are sealing properly . No water leaks detected at time of service . Job complete .

"Arrived on site to diagnose range that was not heating properly, running too cold. Tested unit with multimeter and thermocouple and measured preheat and bale cycles. Foind preheat hits about 402, and cycles between 325-375 during normal bake cycles. Depending how/when inspector measured temp they did not fully measure the bake cycle which is designed to go up and down per the manufacturer. Unit working as designed. Call complete."

Verified complaint of not starting. On arrival unit was locked with an F9E1 confirmed drain pump is good at drain pump with 19.8ohms. At main harness shows OL. Replaced harness and power cycled unit. Ran diag mode and unit now functions. Ran normal cycle and unit started cycle correctly. Job complete no leaks detected during service.

Arrived on site and found that the unit needed to be serviced was a dishwasher. Updated model and serial information. Checked with claims team and confirmed. Unit is in warranty. Found that unit has failed Drain hose and needs to be replaced. Ordering drain hose. Set to return The 25th. ; ordrng 1 W11414944 (Drain hose)

"On arrival verified complaint of gasket not sealing, found fc gasket is slightly compressed. Realigned gasket with heat gun. Unit is now sealing. Cleared ice out of FC section. Job complete"

Arrived on site and adjusted flame height to recommended. Unit now working as designed. Job complete.

Arrived on site to test unit for excessive ice production. Found bin thermistor was reading open. Replaced faulty bin thermistor. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site for a washing machine that is not completing cycles properly. Inspected unit and work area. The customer advised that sometimes the unit wont start and just makes a couple clicking sounds. Other times, the customer advised that it might go through a partial wash, but then wont agitate properly. I checked underneath the unit and found the slider broken, causing the issue. I replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for washer making a loud noise during agitation and not staying balanced. Upon arrival found suspension rods failing. Ran diagnostics tests after inspection of gearcase and cam but couldnt confirm noise. Replaced suspension and ran a load of towels. Found agitator plate bolt loose and tightened it. Found when water level reached 1/4 of tub capacity gearcase would be over loaded and make a loud grinding noise. Rescheduled customer for 03/26/24. Ordering W11454372 gearcase, W10772621 washplate screw, W10528947 hub, washplate WPW10215115 to complete repairs. ; ordrng 1 W11454372 (Gearcase) and 1 W10772621 (Washplate screw) and 1 W10528947 (Hub) and 1 WPW10215115 (Washplate)"

"Arrived on site to inspect unit for loud noise. Upon arrival notice sound was a slower thump as compared to typical issues of faster clicking/thumping. Removed covers inspected basket, unit has scratch marks on one particular area. Removed drum and ran with noise was absent. Ordering drum and will return. Office to reschedule. ; ordrng 1 W10508188 (Drum)"

"Arrived on site for a refrigerator that is turning itself on and off. Inspected unit and work area. The customer advised that for three days, the unit was just making a clicking sound on the back side of the refrigerator near the control, and that the power inside and outside of the refrigerator was turning on and off every five seconds. He advised that after three days, the unit started to work again, and has been running ever cents. I went ahead and replace the high voltage control due to the unit working properly at this point to eliminate any kind of control related issue, but did explain to the customer that there was no other way for me to determine exactly what happened. Advise the customer to call back if any other issues persist. Cole complete."

Arrived on site and installed previously diagnosed power cord. Ran full diagnostics with no issues. No leaks detected. Unit is currently working as designed. Job complete. ; saved tckt

Arrived on site to test unit for no heat. Test unit and heating element not coming on. Pulled unit out and found wires to TOD were disconnected. Secured connection to cavity fuse test unit and unit test good. Advised customer to use rinse aid to help with the drying cycle. Job complete.

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit does heat, but that it doesnt seem to heat as hot as her previous dryer. She advised that the cycles to finish but unless if shes running the unit on a high heat cycle, the unit sometimes does not fully dry her clothes on every load. I checked the dryer and didnt find the dryer, tumbling and heating. I took a temperature reading at the back exhaust of the dryer and found the temperature fluctuating between, 105 and 160?F. I did explain to the customer that the unit is working and operating as designed. I did advise the customer to get away from her Springsteel vent, which may be causing certain issues with dry performance. The unit is working and operating as design. Call complete."

"Arrived on site to inspect unit for leaking from bottom. Upon closer inspection found drain hose causing a syphining effect and spilling over exit drain at wall. Zip tied the drain hose securely, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to inspect unit for not operating. Upon closer inspection found control panel unresponsive. Panel would occasionally beep with no display showing. Ordering console and will return W11603844. Office to reschedule. ; ordrng 1 W11603844 (Console)

On arrival verified stopping mid cycle. Unit was ran before arrival and stopped. On checking error codes found ui has f2e1 unable to confirm if failure or user error. Replaced ui. Ran cycle and it wont start motor. Found main not sending voltage. Replaced main board and verified mod Ser transferred over. Ran cycle again and unit started up. Opertional test is good. If problem persists we will need to return with motor assy. Job complete

Arrived onsite and found unit operating with no heat. Determined shorted hi voltage circuit. Replaced mag cap and diode. All checks good. Advised customer on repair

"Arrived on site to rep,ace ice door dispenser diagnosed on previous trip. Replaced ice dispenser, tested unit, unit is now c,owing in acceptable time. Checked seal around door to ensure no warm air was coming in anywhere besides shoot. Found magnet at top of FC door was slightly further back then RC, asked customer if she ever noticed ice or moisture build up at top of door, customer stated only from ice chute. Checked door multiple times to ensure seal and timing of shut. No leaks present at this time. Job complete."

Arrived on site the unit making noise after previous repair. Upon arrival inspected unit and noise began as soon as a unit and started. Disassembled and found housing tomorrow will not seated properly making a grinding noise. Secured housing and tested unit is now functioning properly. Job complete

Arrived on site for not drying. Upon arrival test unit and heat is operating correctly. Ran diagnostics and There are no saved error codes. Ran vent test and test result is poor for electric dryers. Removed vent hose and test now passes. Found lint build up at screen. Recommend to clean with brush regularly. Unit is operating as designed. Customer will have vent checked.

"Arrived on site for water line freezing. Removed filter top cover found air leaking out around icemaker housing causing water line to freeze. Added sealer in fill tube channel on housing,added sealer between housing and liner ran fans no air migrating out,tested water dispenser,water dispensing."

"Arrived on site for door handles being uneven, removed both door handles. Found bolt under was not properly secured. Secured and proper set door handles. Verified operation. Call complete."

"Arrived on site for dishwasher not cleaning. Customer says blades are not turning. Found f4e3, f7e1. Confirmed wash pump was not working. Heater working properly. Replaced pump and motor assembly. Verified operation. Call complete."

Arrived onsite for a refrigerator that is not dispensing ice but it makes it and there is an issue with the water line so it needs to p be pulled out and reinstalled. I found the cabinet damaged as far as the facia trim has been pulled away from the cabinet and the leveling feet were never put down so its leaning away from the cabinet at the top. I found the ice bucket not lined up with the coupler causing it not to dispense ice. I took photos of the cabinet damage. I corrected the ice bucket and the unit is dispensing ice properly now. I cleaned tree branch pieces off the top of the refrigerator. I fixed the clip on the front panel. I explained to the customer that I could get the refrigerator close to being installed correctly but I could not get it perfect because of the facia trim pulling away from the cabinet especially on the left side. The customer asked me to proceed. I leveled the refrigerator for the customer but there was still a small gap on the left side at the top because of the cabinet facia trim. The customer was pleased and happy with what I could do. Call complete.

"WZF34X20DW05 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, service port and dye drier. Vacuuming to below and holding under 350 microns, I charged to the MFG calculated refrigerant charge and tested. The unit operated as designed. No water connections to unit."

"Arrived on site to diagnose refrigerator not cooling. On arrival customer advised me that only the refrigerator upper compartment seemed to have lost cooling for a period of time. Freezer felt fine, and pantry area also felt fine. Checked temps on arrival and found freezer at -9, RC at 33. Checked average temps via diagnostics and found FC averaging 4, RC averaging 33. Customer said they shut power off for a bit after the original incident and restarted. Unit resumed normal function afterwards. I called tech line since electronics were replaced within the last 6 months, SR7738699600. Tech line advised that we must have the unit in a failure state before we can move forward with a repair, and to check voltage and polarity while the unit is in a failed state. I relayed the information to the customer since measurements were within spec at time of service and unit is properly cooling. Customer will follow up if issue repeats. Call complete."

"Arrived on site for control panel not operating. Upon arrival, test unit and none of the selections on panel are responding. Need to replace console. Contacted claims for authorization. Authorization was given. Pulled unit from cabinet. During installation of new console, found incorrect console was sent. Need to order correct console. Ordering console. Office to reschedule ; ordrng 1 W11600370 (Console)"

"WOD77EC0HS20 Arrived to inspect door issue. I found the right, upper mounting screw had backed out, blocking the door from closing. I corrected the issue and then adjusted the left hinge to prevent door-hop. Operational test good."

"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. The customer advised the unit does heat and tumble but that its seemingly taking multiple cycles to get clothes completely dry. I checked behind the dryer and found the vent hose crunched. I tested the unit and confirmed the dryer was tumbling and heating as designed. I did find an airflow issue within the dryer. I checked outside for any clogs or debris and could not find any. I did advise the customer that the issue was most likely with their vent hose, and that because the unit is tumbling and heating properly and cycling often on, the only issue left would be an airflow issue. The unit is working an operating as designed. Call complete."

Arrived onsite for a refrigerator tripping the circuit breaker. On arrival the customer stated it tripped the breaker three times in a row when he tried resetting it. He stated he emptied the refrigerator out and left it off for a couple of days and then turned it back on and it hasnt tripped since. I found the refrigerator working as designed when I arrived. The sealed system components were all working. I ran a force defrost and it completed the cycle and worked as designed. After the bimetal opened I turned the refrigerator back on and the ice maker went thru a harvest with no issues. I found no issues with the paddles or the dampener. At this time I cannot recreate the circuit breaker tripping. I changed the defrost setting to 8 hour since the customer stated that just before this started the icemaker had stopped working properly. Call complete.

Arrived onsite for trash compactor door moving to one side when it closes. On inspection the door would lean to the right when it closed all the way and hit the cabinet. With this issue you could not slide the unit all in because the door would catch the cabinet and not close. I installed a longer screw into the foot paddle that opens the door. The screw keeps the door from moving to the right as it close. The unit is operating as designed from the factory.

Arrived on site to test unit for console not responding. Found normal wash and though and other buttons not responding. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for yellow high flames. Found unit is on LP and not converted to LP. Will order new LP kit office to reschedule ; ordrng 1 W10853432 (LP kit)

Arrived onsite for dishwasher leaking. On inspection found that the unit is leaking from the pump. It is a drip leak and coming from the recirculating pump. Customer is going to talk to his wife on buying new or repair. The unit is 6 years old and customer wants to look at new ones and talk to wife before making a decision. Water leak at the pump. F9E1

"Arrived on site to test unit for noise and condensation buildup. Tested unit found when activating damper control it would make a loud noise. Will need to order damper control to fix issue. Inspected unit and found condensation right above FC door along horizontal mullion. Customer stated unit always had that issue. Contacted techline to document SR#7738697655, per techline disconnected condenser fan and waited 15 minutes, took temps of mullion every 2-3. Temps read from left to right 67?, 72.5?, 70.5?, 67.8?, 71.4?, 73.9?, 71.4?. Ordering parts, office to reschedule.; ordrng 1 WPW10594329 (Damper Control)"