Arrived on site to inspect unit for not heating. Upon arrival unit heated and tumbled as designed. Customer stated before issues occurred the screen steamed over. Advised customer that is probably due to a ventilation issue causing steam to be stuck within unit. Also the more twist & turns and length of ventilation run can have affect on the moisture escaping through vents. Job complete.

Arrived on site to install new ice bucket and ice door. Replaced both parts and tested function. Verified all working as designed and dispensing properly. Repair completed.

"Arrived on site for fridge door scratched . Sent fresh food door , will need freezer door . Ordering door . No water leaks detected at time of service . Call to set return ; ordrng 1 LW10638683 (Fz door SS)"

Arrived onsite for unit not drying. Upon arrival inspected unit. Found customer ran a test cycle prior to moving-in and noticed water on the interior walls. Notified customer that normal use with the addition of rinse aid will reduce the amount of standing water in the tub. Showed customer that heating element is functioning properly. Customer will monitor. Job completed

"Arrived onsite for oven with keyboard lock. On inspection it says to swipe up to unlock put never unlocks. Installed new ui on unit and powered back up,Heated the unit up to 250?.The oven is operating as designed from the factory."

"Arrived on site to replace LED module diagnosed on previous trip. Replaced led module, unit is now brightly illuminated and running as intended. No leaks present at this time. Job complete."

"Arrived on site to test unit for not draining properly. Upon inspection found drain hose pushed too far into drain pipe and retainer clip was not seated properly on the drain hose. Adjusted the retainer clip and installed drain hose properly. Tested unit, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for gurgling noise. Upon closer inspection found control damper was the only fan/ cooling system component making any excess noise. Evap and compressor fan were free of obstruction. Replaced damper, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived onsite for a dryer not heating correctly. The tenant in apt# 8303 stated the dryer was switched out. I returned to the office and they found out maintenance had moved the dryer to apt# 9104. I found the thermal fuse open. I replaced the thermal fuse but was not able to test the drier because maintenance had it out in the middle of the kitchen floor at this time. Call complete.

Arrived on site for washer with broken washplate and making a loud noise. Upon arrival found plate failure and replaced it. I also found rotor screw loose and slider broken. Replaced slider and tightened screw and found noise gone and unit working as designed. Call complete ; ordrng 1 W10734521 (Slider(truck stock))

"Arrived on site for F1-E0. Upon arrival, there is no error code present. Ran diagnostics and got F1-E0 internal board failure. Need to replace control. Replaced control and test unit. Unit is operating as designed. Job complete"

On arrival verified complaint of not dispensing ice. Found ice bucket is frozen up. Looks like from a defrost. As there is little to no frost build up verified gasket is sealing to the door. Ice chute is sealing as well. Customer does state they go into the RC section often for drinks as well as drawer had been left open. Doors are level and sealing. Unit is cooling properly. All mechanical functions are correct. Cleared ice and verified unit does dispense ice. Ice maker harvested and I was able to dispense the new batch of ice. Unit is working as designed advised customer on use and care. Job complete no leaks detected during service

Arrived on site to diagnose cooktop with all burners clicking when lighting. Verified that this is a normal behavior. All burners should be clicking when lighting. Customer provided closing documents showing in warranty. Call completed.

"Arrived onsite for unit frosting in freezer section. Inspected and found only some food product with frost on packaging. The door seal was good and no signs of air migration into cabinet. The liner was free and clear of any frost buildup. Noticed that the frost was on items with high moisture content, like packages of chicken. Other products had no buildup. Unit is functioning as designed. Job complete."

Arrived on site to complete conversion to LP orifice. Converted and tested. Unit is functioning properly. Job completed

"Arrived on site to diagnose range with burner sparking downwards. Examined unit and found the front left burner was arcing to the bottom of the burner head, sometimes to the top. I cleaned off the burner head and cap, and scraped a clean surface on the cap. Retested and found unit is a lot more consistent about lighting now. Advised on proper use and care. Repair completed."

Arrived on site for unit filter being stuck. Upon arrival inspected unit and found filter was not rejecting from housing. Disassembled and found ejector had fallen off. Replaced housing and tested. Unit is now functioning properly. Job complete.

Arrived onsite for a refrigerator with a door screw missing. I found one of the screws that mount the door to the FC basket missing along with the washer. The threads in the basket looked messed up and will need to be tapped. If this doesnt work the door would also need to be replaced but the contractor wants to try this since they close on this home in two weeks. Ordering W10761334 screw & W10001190 washer. RS for Wed 4/3/2024; ordrng 1 W10761334 (Screw) and 1 W10001190 (Washer)

Arrived onsite for an ice machine over producing ice. I found the bin thermistor way out of range causing the issue. I replaced the bin thermistor and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

"JGS1450ML0 Arrived to inspect flame height and ignition issues. The unit is on a LPG system and was still set for NG. The customer provided the leftover parts from installation, which had the LPG kit and I corrected the issue and tested. The LPG kit was installed, regulator set correctly and low flame height was adjusted on all burners. No gas leaks detected during service."

On arrival verified complaint of not washing. Ran diag cycle and found wash motor is humming but not activating. Unit fills and drains correctly and heater works. Replaced the sump assy and retested unit. Unit is now working correctly. Job complete no leaks detected during service.

Arrived on site for washer asking noise when spinning . Found gearcase has failed . When turning gearcase makes weird noise .replaced gearcase and cam . Ran calibration and diagnostics wash test all checked normal. No water leaks detected at time of service . Job complete

"Arrived on site for washer needing previously diagnosed rebuild. Upon arrival 8nstalled gearcase, hub, belt, washplate and screw. Tested unit and found no leaks, noise no longer present, and working as designed. Call complete"

"Complaint was that ice machine was making loud noises. Ran diagnostics and confirmed fill valve, compressor and pumps all working. No noise, customer has video. Sounds like it runs out of water. Replaced recirculating pump with water sensor. Verified operation. Call complete."

Arrived onsite for not washing and error code and verified f7e2. Ordering pump to repair. ; schdld next appmnt for 4/4 THU !

"Arrived on site to test unit for no operation. Upon arrival customer stated unit did not drain properly. She was washing a load of towels and she noticed unit still had water after cycle was completed. Tested unit found all components engaging properly. Explained to customer that when unit goes off balance due to heavy loads, unit will try to rebalance 3 times. When that doesnt work unit will shut down cycle. Advised customer to make sure loads are balanced for unit to work properly. At this time unit is running as designed, no leaks detected, job complete."

On arrival verified complaint of no ice or water. Ran test on ice maker and verified a function is good. During fill and water disp found valve hums. Checked voltage at valves and its good. Checked water flow and there was no water. Turned on water and confirmed all functions are operational. Job complete no leaks detected during service.

"Arrived on site to install previously ordered parts. Installed belt guard, belt and retaining screws. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to replace previously diagnosed parts. Replaced basket assembly and suspension as precautionary, tested unit, unit is running as designed, no leaks detected, job complete."

"Arrived on site for damaged fresh food door,customer had door shipped from manufacturer,replaced fresh food door checked door seal good."

"WRS315SDHZ08 Arrived to inspect door closing issue. I found the door height severely off and the machine also required leveling to prevent gravity from constantly pulling out on the doors. The RC crisper drawers were binding so badly they could not fully close without excessive force, also contributing to the door issue. I removed plastic fouling from the crisper slides and applied a food and plastic safe lubricant. Operational test good, no leaks observed during service."

"Unit 5104Arrived on site for damaged fresh food door,customer had door shipped from manufacturer,replaced fresh food door checked door seal good."

Arrived onsite for unit not venting properly and pushing back into home. Tested and found unit not installed properly. The cabinet cutout and duct are gapped about 7 inches across and 2 inches wide. Took pic. Notified customer that the builder will need to have the issue corrected. Job complete

Arrived on site to diagnose range with loose console. Found the console bracket screws loose. Tightened screws and minimized console flex. Unit working as designed. Repair completed.

Arrived on site to inspect unit for thumping during spin cycle. Upon closer inspection ; ordrng 1 W11513243 (Tub)

"Arrived on site to inspect unit for loud noise and not drying clothes. Upon closer inspection found major dent on backside of unit dent shifted exhaust venting and the shroud of the blower wheel causing the blower wheel to stick out further the designed causing rubbing bender unit back to specifications, noise has subsided. Job complete."

"Arrived on site for washer making noise . Ran diagnostic and washer is making noise in spin . Found a lot of oil on everything underneath. Ordering gearcase, clutch , slider ,rotor and stator . Will need autho . Weight 2 hrs due to location of washer .call to set return ; ordrng 1 Weigh2hrs and 1 W11550891 (Agitator) and 1 Autho"

Arrived onsite for a washer getting a D5 error and soap is still in the clothes when the cycle is done. I checked stored error codes and only found a door unlock error. The customer stated it has been dispensing too much detergent. I found the concentration for the load and goal set to max detergent. I changed the setting on the load and go dispenser and tested the machine. I found the unit working as designed. Call complete.

"Arrived on site to replace basket, suspension and tub ring due to damage from unpunched basket. Replaced all 3 parts and calibrated. Verified all working as designed. Repair completed."

Arrived on site to test unit for shelfs broken on the fridge door not glass. Customer said he wont replace the shelfs.

"Arrived on site for cooktop intermittently turning burners off when being used. Upon arrival found cooktop up to date with current thermal limiter feature installed in burner elements. Verified power supply to burners was a stable 240vac without any interruption. Tested all four burners with a pot of water and found the, working as designed. Explained how thermal limiters in burners werent meant to prevent over heating and electrical failures in cooktop and unit is working as designed. Call complete"

"WOC54EC0HS20 Arrived to inspect microwave heating and clicking issues. The customer advised the interior lamp had failed as well. The interlock assembly required replacement and further adjustment will be required. Office to schedule for two hours of return service and tech GCO.; ordrng 1 W10886919 (Lamp, Baseless) and 1 2Hours (2 Hours) and 1 GCO (GCO)"

Arrived on site for unit not making ice. Upon arrival inspected unit and found icemaker in a failed position. Inverted and stuck. Replaced icemaker and tested. Unit is now functioning properly. Job complete.

"Arrived on site to test unit for long dry times. Upon arrival customer stated when she was trying to clean the lint trap it fell down the lint chute and clogged it. Inspected unit found lint chute clogged with lint causing a restriction and whine noise. Cleaned out chute and tested, unit is now running as designed. Also advised customer to clean dryer vent once a year to prevent any drying issues. Job complete."

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the element with several burnouts. I placed the unit in diagnostics showing error code F7E1. Cleared the code and tested and unit is operating as designed except the element failed to draw any amps. I removed the outer door panel and tested the element at the control and found the element open. Also found the vent is leaking water (photo). I removed and replaced the element and using a vent gasket from my van stock (WP8269259) and removed and replaced the gasket and retested the unit. I found no further water leaks and the unit is operating as designed. Element is drawing 7-9amps during wash and drying cycles of diagnostics. No water leaks observed at the end of service, job completed."

"WRF767SDHZ02 Arrived to inspect cooling issues. I found the unit was cooling as expected, but no ice had been produced since the last service. I verified the condenser fan operating and water flow to the upper ice maker. There was a stored error that had been cleared and after clearing, the ice maker filled as expected. The lower ice maker harness was not plugged in at the gear head and after correcting, the ice maker cycled and filled as designed. The leveling legs were not set and there was nearly a two inch forward tilt at the top of the machine. After setting the leveling legs, right door height and squaring the cabinet, the doors closed and sealed expected. No leaks observed during service. ; O-emld tckt"

"Arrived on site to replace igniter diagnosed on previous trip. Unit is now cycling heat glowing the igniter, and allowing flame to come on periodically as designed. Confirmed heat is cycling on and off, unit is running as intended. Job complete."

"Arrived on site for washer not starting. Upon arrival found ui leds just flashing and unresponsive. Wasnt able to run a normal cycle but could enter diagnostics. Found f2e1 and ran a diagnostics cycle. Found washer working in diagnostics but found a lot of corrosion around encoder and h I control, found corrosion was cause of ui failing in normal operation. Ordering W11675700 encoder, W11675701 hmi, and will need office to reschedule once availability of parts is known; O-emld tckt"

On arrival verified complaint of no heat and runs. Ran vent test and found it is red. Found vent line is crushed. Pulled unit out and allowed line to uncrush itself. Checked voltage and polarity it is good. Checked heating element it is good but hi limit blew. Replaced thermostat fuse kit. Ran unit and it now heats and has good air flow. Job complete.

Office closed and looked for failed machine with maintenance but it was not in any of the alternative locations we tried. Advised maintenance to reschedule when machine has been located.

Arrived on site. Replaced defective door checked door seal good.

Arrived on site to replace damaged panels on new range. Found cooktop had massive scrape / dent. Replaced cooktop and verified proper fitment. Repair completed.

"Arron site to replace tub due to wholes not being punched through. Confirmed new unit had holes punched, swapped tubs. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for fills but cycle is not advancing. Upon arrival, ran diagnostics and there are no saved error codes. test unit by running a normal cycle. Unit fills, motor energizes but does not pump water. Need to replace sump and motor. Replaced sump and motor and test unit. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for normal button not working. Found shorted console will order new console. ; ordrng 1 W11622490 (Console)

On arrival verified complaint of unit no Lower. Confirmed power at outlet but breaker was tripped. Voltage and polarity are good. Customer was using the machine when it failed. Found fuse is open. Replaced fuse and wine to retest system. As I closed the door it blew the fuse. Unit will need a new fuse and the door interlock assy. Reschedule for 4/2; ordrng 1 W11707984 (Fuse) and 2 W11197766 (Door interlock assy)s

Arrived onsite for upright freezer not cooling properly. Upon arrival inspected unit. Found temps cool but not freezing. Inspected and found evaporator cover covered in ice. Had trouble entering diagnostics as well as customer notifying me that control has been glitching. Was finally able to get diagnostics and found failed evaporator thermistor. Replaced thermistor and control. Unit is now functioning properly. Customer will monitor temperature before loading. Job completed

Arrived on site for dryer taking long time to dry. Found water in tube in back. Ran dryer and confirmed heater is good. Found vent restricted in wall. Removed and confirmed issue is between wall and rods. Found dryer no balance. Adjusted front right leveling leg. Refer to vent cleaning. Left vent tube unplugged until vent is cleaned. Call complete.

Arrived on site to test unit for no power. Test unit and found opened fuse. Will need to order new fuse ; ordrng 2 W10138793 (Fuse)s

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed except the element failed to come on and while testing amp draw, I found the unit not pulling any amperage. I removed the outer door panel and tested the element at the control and found it open. I removed and replaced the element and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for not cooling in RC. Customer stated unit stopped cooling after a storm but after 24-48 hours it started cooling again, its been cooling good for a week. Tested unit, unit goes into defrost properly and the evaporator is producing an ideal frost pattern. All components are engaging properly, unit is running as designed, job complete."

Arrived on site to test unit for unit not washing. Tallest unit and unit giving error codes of drain problem and vent wax and wash motor. Will order new vent and will return to resolve wash motor and vent. Rescheduled for 4/2 ; ordrng 1 W11649995 (Vent)

Arrived on site to test unit for not washing dishes. Tested unit found wash motor not engaging and a F4E3 error code. Upon inspecting part noticed that it has the correct part number but wrong part. Reordering pump and motor. Rescheduled for 04/02.; ordrng 1 W11613570 (Pump and motor)

Arrived on site to test unit for not washing. Found unit not getting enough water. Replaced fill valve test unit and unit test good job Complete.

Arrived on site to follow up on range that was popping breaker when used. Spoke with builder and discussed GFCI nuisance issues. Builder had received info from whirlpool as well. Retested the range and found it is indeed popping the breaker at < 3 amps. Builder advised to use updated or non GFCI breakers to resolve. Builder will resolve with breakers. CAll complete.

"Arrived on site to test unit for clicking noise and unit not level. Leveled unit and tested, no error codes present, customer stated units control board would click for a couple of minutes and then stop at the beginning of a cycle. Replaced control board as precautionary and tested, unit is running as designed, job complete."

"Arrived on site to inspect washer not spinning out the clothing. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing in subtest 12 and the unit operated as designed. The customer advised that the unit wont complete spin intermittently. They advised that it wont spin out the clothing, then theyll use it again and it will operate as designed. Previous tech replaced the main control and I found the customer has a water softener system and are using pods as detergents. I explained what effects the softener system has on the washer and dishwasher in regards to detergents and made recommendations for detergent use. I advised the customer that I believe the unit is detecting an off balanced load and is taking longer to balance the load before is goes into a full spin. The customer advised theyve never used the detergent dispenser and when I opened the dispenser, it was covered in mold. Also found mold inside the drawer. I recommends the customer switch detergent and made recommendations for use and care. I am ordering the dispenser assembly and scheduled return service for 04/02/24. No water leaks observed during service.; ordrng 1 W11524103 (Dispenser drawer)"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the ice container and installed a new thermistor in the RC. The refrigerator is working as designed. Call complete.

"Arrived on site to install previously diagnosed outer door and vent. Replaced parts and tested, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site for loud noise. Diagnosed loud noise from damper control,replaced defective damper control"

"Arrived on site for washer making noise. Found loud noise during spin. Removed from wall. Replaced all 4 shocks. Found cinder blocks it was on were not level. Removed and still made lots of noise. Now unit did not start. Replaced control. Tested and unit is still making noise rechecked and verified on flat surface. Makes noise in high spin speed. Unsure of cause. Will need drum and motor, ; ordrng 1 W11460604 (Tub) and 1 W11354541 (Stator) and 1 W11314361 (Rotor)"

Arrived onsite and used both supports to repair oven broil. All checks good.

Arrived onsite and replaced the flow meter. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed issue and found no refrigerant in system. Found high side leak in Precooler. Replaced compressor, uv drier, Precooler, and access valve. Pulled vac and found no leaks. Recharged system with 5.3oz of r134a and found psi levels at 150/2. Found even frost pattern on coil after 30 minutes. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site for dryer not drying properly. Ran temp checked and found unit cycling at lower temps then normal. Ordering cycling thermostat. Also unit is missing leveling feet .ordering feet . Call to set return ; ordrng 1 WP3387134 (Themosat) and 1 W11025920 (Feet)

"Arrived on site for washer not completing cycles. upon arrival confirmed issue and found f5e3 in diagnostics. Inspected under unit and found no failures or oil leaks, found lid latch failing. Rescheduled customer for 04/02/24 to complete repairs. Ordering W11670519 latch, W11626074 control; ordrng 1 W11626074 (Control) and 1 W11670519 (Latch)"

On arrival verified complaint of no ice. Found ice maker functions and calls for water. FC temp is 4. Audibly hear valve hum but no water. Dispenser does dispense water. Also found RC gasket is shredded. FC gasket is good. Recommend replacing valve and RC gasket. Customer gave a temporary approval and will call the office if they decide not to proceed with repair. Collected 162.36 via check 1109204; ordrng 1 241786005 (RC gasket)

Arrived on site for oven not keeping correct time. This unit does not have WiFi. Check and confirmed no errors. Components functioning. Will need new console. Advised customer office will call to schedule. ; ordrng 1 W11598136 (Console)

"WFG320M0MS0 Arrived for popping noise. During bake and broil functions, there was a loud popping noise. I found the floor of the oven had not been correctly installed and after correcting position and reinstalling, the issue was resolved. During final inspection and testing, I found the right grate, at the right rear section, had failed. There were no impact points and the issue appeared to be from a failed casting. Office to order part and contact the customer to arrange return service. No gas leaks detected during service. ; ordrng 1 W11465357 (Grates)"

"WMH31017HS09 Arrived to inspect noise. I found the damper could be heard anytime the blower engaged, during blower and microwave operations. I found no issues with air movement and advised the customer the issue is common and not a cause for concern. Operational test good."

"Arrived on site to inspect dishwasher display frozen/not working. Upon further inspection, I found the display flashing the time remaining for the cycle and when I pressed the keys, nothing happened except the button indicator making a beeping noise. I found the display child lock turned on and when I pressed and held the sani rinse key for three seconds, the panel unlocked and I was able to get the unit to drain. Once I had the unit drained. I placed it in diagnostics and tested. I observed the heating element to be badly warped and coated with old powder detergent from the pod. I tested amp draw to,the element during testing and found it be getting 7-9amps during wash and drying cycles of diagnostics. The unit operated as designed. Due to the element warping, I am ordering an element and scheduled return service for 04/02/24. No water leaks observed during service and I made recommendations for use and care, as well as, detergent and rinse aid use (water softener system). ; ordrng 1 W10703867 (Element)"

Arrived onsite for washer with broken parts. The agitator and washplate were broken at the base. Installed new parts and test unit. The agitator is operating as designed from the factory.

On arrival verified complaint of unit locked. Unit was locked as it had gone off balance. And shut down. Customer unplugged unit before it unlocked. I unlocked unit in diag and ran diag test unit is functioning but the basket is not fully punched in all holes. Ordering basket.office to reschedule when available. ; ordrng 1 W11172199 (Basket)

"Arrived on site for no cool fridge . Found both sections room temp. Compressor buzzing loudly . Compressor would try to start the cut off . Pulling 5-6 amps when trying to start . Ordering compressor, UV dryer, service port, nitrogen, R 600 kit.. no leaks detected at time of service . Call to set return ; ordrng 1 W11598434 (Evap) and 1 W11574734 (Compressor) and 1 Uvdrier and 1 Serviceport and 1 Nitrogen and 1 R600kit"

Arrived on site for refrigerator freezer not cooling. Found evaporator frozen over again. Called tech line. Advised of previous repair. Showed pics of center barrier not being flush. Advised this does not cause freezer error. Confirmed at control p8 vt-or=21.9 k ohms. Within range. No further parts to change. Advised to run test 38 long. File #7738751369. Advised customer to call in with file number.

Arrived onsite and found mismolded right door unable to close. Ordering door to repair. Office to reschedule.; ordrng 1 LW10912110 (Right door)

Arrived onsite and found unit operating with intermittent failure to heat at all. Tested and found no error codes but multiple timing symptoms that suggested control and or coil valve. Replaced the control and the coils. Unit seems to be consistently igniting better than before repair. Advised customer on findings and repair.

Arrived on site for dishwasher with rusting inner door panel. Upon arrival confirmed issue and installed parts. Found dishwasher working as designed. Call complete

On arrival verified complaint of intermittent display failure and control issues. Unit will also not eat unless restarted multiple times. Unit is connected to WiFi. Issue is intermittent unable to verify today. Replaced main and UI for multiple intermittent issues. After replaceInf ran bake cycle and unit heats. Job complete operational test is good.

Arrived on site for vent hood making noise when windy. Confirmed someone came out and secured to cabinet. Confirmed motor is working as designed. Call complete.

Arrived on site to test unit for gas smell. Found burner tube air damper was not adjusted properly causing one side of burner to ignite and other side was releasing excessive residual fuel. Adjusted damper and burner tube now burning as designed. Job complete. Sr#7738715309

Arrived on site to replace panel. Replaced panel and tested. Unit is now functioning properly. Job complete.

Arrived onsite for range no power. On inspection found no voltage at outlet. Found breaker tripped. Reset breaker turn unit and within 1 minute it tripped. I monitored the amps and when it turn the bake element the amps went to zero and the unit tripped the breaker. Installed a new control board in the unit and now the range is operating as designed. Turn bake on for 20 minutes and never tripped the breaker.

Arrived on site for dishwasher not getting water and not heating. Customer says they just started using it. Found f4e3. Cleared and ran test. Found water valve activate but no water. Water was shut off. Turned on. Completed test no errors. All components functional. Unit just reset and restarted test sequence. Replaced control. Call complete.

"Arrived on site for unit not powering on. Upon arrival inspected unit. Customer stated unit would not power on for almost 5 days. As of yesterday an attempt was made, and the unit did power on and has been cycling properly cents. The bin is almost completely full of ice at the moment. Ran a few test cycles to see if I could duplicate the issue and unit responded as designed. Could not duplicate the issue . Customer will monitor. Job complete. If symptoms persist, recommend replacing external drain pump and bringing control. Job complete."

Arrived on site to test unit for no power. Found unit connected to wrong outlet. Test unit after securing outlet and unit test good job complete.

"Arrived on site to test unit for not producing ice. Upon arrival customer stated unit stopped dispensing water a few days after tech serviced unit. Tested unit, water valve is open but no water is reaching the dispenser or either ice makers. Ordering both valves and also returning with UI and control. Office to reschedule.; ordrng 1 W11579561 (Secondary valve) and 1 W11482025 (Primary valve)"

"Arrived on site for loose display. Upon arrival, inspected unit and left side of display is hanging. Upon arrival removed console and found display is not secured. Secured display to console. Unit is operating as designed. Job complete"

Arrived on site to test unit for no power. Test unit and found no power and found breaker off. Turned breaker on and unit working as designed.

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found no refrigerant left in system and found uv dye leak at bottom right of rc evap coil. Replaced compressor, drier, access valve and rc evap coil. Pulled vac then recharged system with 6.oz of r134a. Found psi levels between 125-0 at rc evap and 150 -0 at fc evap coil. Informed customer to give unit 24 hrs to stabilize temps but one additional day after to ensure it stays cooling. Call complete"