"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit will bark and act like its going to start working, but then will shut down within the first minute of operation. I tested the unit on a normal cycle and found the unit lock, shift and span and then I heard the motor sound as if it were running but the belt was not attached. I checked underneath and found evidence of the belt getting completely stripped. I removed the shield cover and found the belt on the bottom of the shield cover completely grind it up. Did not find any other parts that work affected. Ordering the belts and will return with several other parts for repair. I rescheduled the customer to the earliest available on 4/15.; ordrng 1 W11239857 (Belt)"

"Arrived on site to inspect unit for poor wiring. Found protective wire covering not clamped in the plug. Required plug and clamped protective cover. Unit is now properly wired, job complete."

"Arrived on site for washer. Upon arrival customer stated 7nit filled ok but the washer was moving around laundry room and not spinning out correctly. Upon further inspection I found inner tub holes not fully punched through and found it causing unit to get off balance. Will need office to reschedule once availability of part is known. No leaks present, ordering W11172199 tub; ordrng 1 W11172199 (Inner tub)"

"Arrived on site to inspect unit for Lid not locking. Upon closer inspection found strike broken, replaced strike, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived onsite for dishwasher broken or missing parts. Arrived onsite and could not get ahold of customer. Will need to reschedule

Arrived on site for washer making a knocking noise . Ran diagnostics. No error codes. Unit passed test. Found weak suspension. Ordering suspension . No water leaks detected. Call to set return; O-emld tckt

"Arrived on site for a dishwasher that has an upper rack that has fallen. Inspected unit and work area. I did confirm the customers complaint and found one of his slides broken, causing the issue. I found the customer was covered under a service pointer for this repair. The customer advised that he was told by Genaire that the whole service would be covered by them. I spoke to the office and was advised not to collect. I replaced the slides and tested the unit. I found that the right upper adjuster was broken and would not adjust upward. I did show the customer the issue, but he advised that he has never adjusted that rack upward and did not care about its functionality. He just advised that as long as it sits on the track, he is OK with it. The unit is working and operating as designed. Call complete."

Arrived on site to replace faulty parts. Replaced door and name plate. Inspected unit and found unit working properly. Job completed

"Arrived on site for no ice. Found good air flow to icemaker,ice in tray icemaker not running through a harvest,replaced icemaker,ran diagnostics icemaker passed harvest ran fill test passed."

"Ive done site for a dishwasher that is collecting murky water inside of the dishwasher when not in use. Inspected unit and work area. The customer advised the unit does wash and work properly but that after they drain the unit, it back fills back into the dishwasher of the next few days. I checked underneath the sink and found the drain hose was attached to a PVC pipe underneath the garbage disposal. I found that the connection was on the bottom side of that pipe causing water to backfill into the dishwasher whenever the customer was running water into the right hand sink. I did show the customer the issue and did advise the customer to adjust her drain hose to where it loops above the garbage disposal to prevent any kind of water backflow into the dishwasher. I showed the customer the issue and the unit is working an operating as designed. Call complete."

326Arrived on site for no cool in fresh food section. At time of visit unit running through a defrost cycle let defrost cycle finish fan not powering on replaced defective fan motor.

On arrival verified complaint spraying water. Replaced inlet tube previously diagnosed. Ran unit and found it no longer sprays but filter housing is sending low flow. Replaced reservoir assy and unit now works correctly. Verified ice maker function and all components test well. Job complete no leaks detected during service.

Arrived on site to install damper on microwave. Installed damper and verified proper operation. Repair completed.

Arrived onsite for IM making a knocking noise. Inspected the ice machine for 25 minutes and it made no knocking noise. Informed the customer to record the noise for us and contact once they have the video.

"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop burners and all are operating as designed except the middle burner as the flame does not completely go around the burner. I removed the burner head/cap assembly and removed the cap from the head and cleaned the grease from the cap and head. Reassembled the burner assembly and tested and the cooktop is operating as designed. I tested the Bake and Broil oven functions and neither ignitor came on. I pulled the unit out and tested the module and found it not getting voltage. I removed the module and found a small burnout on the control. Replaced the module and retested and still no ignition. I removed and replaced the main control, since the module was not getting voltage and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site for loose door handle and missing toe kick . Found toe kick was present but installed incorrectly. Reinstalled toe kick and tightened Handel set screws . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

On arrival verified complaint of not dispensing ice. Found auger would slip at the slightest resistance. Replaced auger and impeller and unit now works correctly. No leaks detected operational test is good. Job complete.

"Arrived on site to replace previously diagnosed UI. Replaced UI and tested, unit is now running as designed, no leaks detected, job complete."

Arrived on site with parts for repair. Removed evaporator cover. Cleared remaining ice build up off evaporator. Replaced fan motor and evaporator sensor. Verified operation. Call compete.

Customer unavailable number attached said did not request service. Job complete.

Arrived on site for refrigerator needing previously diagnosed fc door. Upon arrival reconfirmed issue and installed door. Found it sealing as designed. Call complete

Arrived on site with new panel. Replaced door panel. Verified operation. Call complete.

5006 Arrived on site to test unit for not cooling properly. Unable to get compressor to turn on. Replaced control and compressor now engaging pulling 1.1amps. After a couple minutes compressor would turn off and be hot to touch. No frost pattern visit on evap. Recommend compressor replacement. Needing 2hrs on return visit and office to reschedule. Unit is r600a no lock ring kit needed. ; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evap) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

"Arrived on site for a washing machine that is still not filling up with cold water. Inspected unit and work.. The customer advised that when they put the unit on top cold, water barely dribbles out of the valve and the unit will short cycle and just ran out the water. I ran the unit through diagnostics and confirmed an F8 E1 (long fill) error code. I tested the valves and found one of the cold water valves not drying in any water. I went ahead and replaced the valve and tested the unit. I found the unit working and operating as designed. Call complete."

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor. Replaced sump and motor test unit and unit test good job complete.

WFG320M0MS0 Arrived to deliver part. The customer answered the door and I was able to give them the grates. No access to unit on this service.

Arrived onsite for neither bake nor broil working. Traces problem to the board not supplying power. Replaced the board. Unit is now operating as designed.

Arrived on site for unit. Tripping breaker. Upon arrival inspected unit. Spoke to customer and found breaker. Tripping is intermittent. Ran cycle and cannot duplicate the issue. Found that intermittency could possibly be due to faulty control. Mechanical mechanisms are good. Replaced control. Unit is functioning properly. Job completed

"Arrived on site to inspect unit for loud noises. Upon closer inspection found Evaporator fan shield vibrating excessively. Removed cover and added sound pads, put unit back together pressed on other locations to confirm all vibration points had been dealt with. No leaks present at this time. Unit is running as intended. Job complete."

Arrived on site for range with lower oven door that fell off. Upon arrival found left side hinge bent and right side hinge locking mechanism also bent. Replaced both hinges and found oven door open and shut as designed. Call complete

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the unit unplugged. Customer advised that the unit was not cooling properly as they continue to have frost building up on the FC evap cover and the RC section doesnt cool properly. I plugged the unit in and the unit began to cool properly. I recommended that the customer leave the unit plugged in and even if it begins to frost up again to leave it plugged in until I can return with parts to better diagnose. I am ordering the HV control, UI, evap defrost heater/harness, evap thermistor, evap fan and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/12/24. No water leaks observed during service.; ordrng 1 W11558182 (HV control) and 1 W11518204 (UI) and 1 WPW10384183 (FC evap thermistor) and 1 W11559968 (Evap fan) and 1 W11650662 (Heater w/harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite for a no heat dryer but it is tumbling. I verified the customers complaint. I found 250VAC at the terminal block for the dryer. I found L2 not passing thru the motor switch. The motor will need to be replaced. Ordering 279827 motor. RS for Fri 4/12/2024.; ordrng 1 279827 (Motor)

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit on and water cycling over the evaporator but no ice being made. The water in the reservoir was room temp maybe a little warmer than room temp. I placed the unit in diagnostics and tested the unit and while in cooling mode (compressor), I found no frost pattern on the evaporator and no frost built up on the refrigerant lines under the evaporator. I found the condenser fan was operating. I advised the customer that the compressor would need to be replaced and I would be ordering parts and the office will schedule return service. I am ordering the compressor, NON-UV drier, access valve, evaporator, gas valve, permagum,CNOTE-3JR JOB, CNOTE-AUTHORIZATION. Unit was left turned off for safety and no water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION) and 1 WPW10605286 (Compressor kit) and 1 WPW10218037 (Evaporator) and 1 212643 (Permagum) and 1 W10843121 (Non-UV drier) and 1 W11506635 (Access valve) and 1 WPW10534030 (Gas valve) and 1 CNOTE (3HR JOB)"

Arrived on site for dryer making clicking noise when running . Found some screws in drum baffle . Removed screws . Ran dryer . Unit is performing normally . No lint build up . Job complete

On arrival verified complaint of damaged doors. Found both doors are scratched. Replaced RC and Fc door. The whole complex has no power so left doors open as unit is wet inside. Advised maintenance. Job complete

"Arrived on site to insect cooktop burners slow ignition. Upon further inspection, the customer advised the rear middle burner is slow to ignite. I tested the cooktop burners and found all burners operating as designed. Customer demonstrated the middle burner slow ignition and when he turned the burner on, it took a few seconds longer to ignite. I removed the burner head and inspected and per service pointer #W11643965, I adjusted the burner head and retested and unit is operating as designed. I recommended the customer monitor the burner and if it begins to failed again to contact our office and I would order a new burner head. No gas leaks detected during service, job completed."

"Arrived on site to inspect wall oven door noises and not closing. Upon further inspection, I found the upper oven door not closing properly as its not flush with the control panel as it sits approximately 1/8 inch to far to the right. Also when opening and closing the upper door, it makes a creaking noise like an old door. I removed the door from the unit and disassembled the door and removed and replaced both hinges. Reassembled the door and re#installed it to the unit and tested. The door continues to make the creaking noises. Looking at the unit, with the door offset, it appears the unit is not installed properly and the chassis could possibly be twisted which is keeping the door from lining up with the control panel. I contacted techline and spoke to Andrew and advised of the complaints, my findings, previous repairs and my repairs today. Andrew provided a text message to my phone so I could send him photos of the issues at hand; however, I did not have good service to do so. I was able to duplicate the noise for Andrew and he recommended rebuilding the upper oven door and advised that all new info would be documented to previous SR#7738706192. I am ordering all parts for the door assembly rebuild and office to schedule return service due to the availability of the parts. ; ordrng 2 W11712405 (Hinge receiver)s and 1 W11705878 (Door upper vent trim) and 1 W11602610 (Glass cavity assembly) and 1 W11600213 (Air divider assembly) and 1 W11598130 (Left glass bracket) and 1 W11598128 (Right glass bracket) and 1 W11598131 (Glass reinforcement bracket) and 2 WPW10517428 (Vent spacer)s and 1 W11598126 (Left door rail) and 1 W11598127 (Right door rail)"

Arrived on site for dishwasher with broken upper rack adjuster mounts. Upon arrival confirmed issue and replaced adjuster kit. Found upper rack working as designed. Call complete

Arrived onsite and found unit tripping breaker upon initial start up of the compressor. Determined not caused by supply circuit. Ordering compressor and inverter to repair. Office to reschedule. Aluminum cap tube. ; ordrng 1 W11593917 (Compressor) and 1 W11593911 (Iverter) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600a (R600a)

Arrived on site for refrigerator making a loud buzzing sound from fc. Upon arrival confirmed failure and disassemble fc evap area and found water leaking from fill tube of ice maker down the back inner wall of fc on the evap fan motor and causing noise. Removed ice and added a clear fill tube extension to liner and found leak no longer present and noise removed. Call complete

Arrived on site to diagnose dryer that is not powering on or running. Tested unit and found console unresponsive. Found good voltage / polarity and functional control. Replaced console and tested. Verified proper operation. Repair completed.

"Arrived on site for loud noise. Ran diagnostics loud noise due to ice hitting evaporator fan blade in fresh food section,ran defrost heater heater powered on,removed cover found ice build up on right side of evaporator,defrosted ice,replaced cover assembly. Reassembled unit ran fan test passed changed defrost setting to basic."

Arrived in site to test unit for control lock. Cant unlock console. Will need to order new console rescheduled for 4/17 per customers request. ; ordrng 1 W11600355 (Console)

Arrived on site for a washing machine that has a piece broken off inside. Inspected unit and work area. The customer advise of the top part of the middle piece. Had broken off. I did find the agitator broken due to one of the tabs on the bottom part having broken. I was going to head and replace the agitator and tested the unit. The unit began to work and operate as designed. Call complete.

On arrival verified compliant of shaking. Replaced basket as previously diagnosed. Ran calibration then test mode and confirmed all Operations are correct. Job complete no leaks detected during service.

"Arrived on site to test unit for no operation. Upon inspection found that the strike is broken causing unit not to start cycles. Replaced strike and tested, unit is running as designed, no leaks detected, job complete."

Arrived on site to test unit for no water or ice. Found valve was not plugged in. Plugged valve connections in and unit now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose microwave with burning smell. On arrival i inspected the unit and found customer had been using the metal rack with only 1 item. This was causing damage / smell as a result. I removed the rack and inspected the HV system. Saw no signs of failure or damage. Ran unit and found it heats properly and has no abnormal noise. Called findings in to safety. Found unit working as designed, no repair needed. Residual odor will clear with usage. Call completed."

Arrived on site to inspect unit for no heat. Upon closer inspection found gas turned off to house. Will need to reschedule when gas is on. Office to reschedule. ; saved tckt

Arrived onsite for a washer with a broken agitator. I found the agitator had come apart and the screw had backed out and was missing. The upper part of the agitator were still here. This is the second time this has happened so I am going to replace the gearcase also. Ordering W10772621 screw & W11454741 gearcase and marking the agitator as UORV.; ordrng 1 W10772621 (screw) and 1 W11454741 (Gearcase)

Arrived onsite for a microwave to replace the previous diagnosed parts. I found both supports in the box broken. Re ordering the support kit. Ordering W10909479 support.; ordrng 1 W10909479 (Support)

"Arrived on site for no cool fridge . Both sections room temp. Ran both 4and 5 diagnostics test. Compressor didnt come on . Can move wires and compressor would come on . Compressor buzzing loudly , pulling 3.9 amps . Compressor would stop for a couple seconds then sound like hammer . Ordering compressor ,inverter, power cord ,wire harness , nitrogen ,r600 kit ,service port , uv drier ,weigh 2 hrs . No water leaks at time of service .call to set return . C-notes ; ordrng 1 Compressor (Parts research) and 1 Uvdrier and 1 Serviceport and 1 R600kit and 1 W11700341 (Harness wire) and 1 WPW10242407 (Power code) and 1 Weigh2hrs and 1 Nitrogen and 1 Inverter"

Arrived onsite and found unit operating with fintermittent symptoms of touch panel not responsive. Reset the unit with power cycle. All checks good. Unit is now operating as designed.

Arrived on site for ice not dispensing due to clumping. Removed ice bin and found frost ice underneath indicating air leak. Replaced dispenser door. Verified operation. Call complete.

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that the unit will stop the cycle and the display will show SD or 5D and then they place the unit in a Drain/Spin cycle and it will finish. I placed the unit in diagnostics showing error code F0E2-too many suds. Cleared the code and continued with testing and the unit operated as designed. I found the customer has a water softener system and is using too much detergent. I found the drain ports in the bellow were clogged and cleared them. Also found the detergent dispenser badly molded the detergent cup is holding detergent and not dissolving it well. Following Service Pointer #W11446112, I am ordering the main control and with the mold issue in the dispenser, I am ordering the dispenser assembly. I demonstrated to the customer how to clean the drain area of the bellow and wipe down the inner door glass after use. I made recommendations for use and care, as well as, detergent use. I am ordering the dispenser assembly and CNOTE-SCHEDULE AS FIRST CALL 8AM and will return with all prescreened parts. Scheduled return service for 04/12/24. Returning tech to replace the main control and dispenser assembly. No water leaks observed during service.; ordrng 1 W11524106 (Dispenser assembly) and 1 CNOTE (SCHEDULE FIRST CALL 8AM)"

Arrived onsite and swapped icemaker AEX warranty. All checks good.

"Arrived on site to inspect unit for not cooling either section at all. Replaced start device compressor kicked on. But ui still unresponsive, opened control box found moles for ui not plugged in. Plugged in molex, tested unit, unit is running as intended. No leaks present at this time. Job complete"

On arrival verified complaint of light not turning off. On visual inspection of the main board found pests have damaged the board. Documented with TL Joe 7738835898. Spoke to TC Lauren 7738791365 and documented. Advised customer unable to repair unit. Job complete.

Arrived on site to test unit for continuous running and acting erratic. Found no stored error codes. Customer downloaded app and connected to WiFi. Unit appears to have been stuck in logic loop. Also found console was cycling power. Recommend console replacement. Office to reschedule. ; ordrng 1 W11478526 (Console)

"Arrived on site for door strike being broken. Diagnostics shows f0e7. Cleared code. Completed diagnostics with no errors. Test lid lock and lid switch. Both working. No leaks, call complete"

"Arrived onsite for a refrigerator with the door gasket falling out. I found the gasket at the bottom of both doors coming out. The entire plastic insert at the bottom of the door is swelled open allowing the gasket to fall out and the bottom right side of the refrigerator door is the same way. Both doors will need to be replaced to correct this. Ordering LW10638683 FC door SS, W11575716 RC door SS, & W11178521 badge. Office to RS.; ordrng 1 LW10638683 (Freezer door SS) and 1 W11575716 (RC door SS) and 1 W11178521 (Badge)"

Arrived onsite for oven with power loss on the display. On inspection found the unit was not connected to the internet. Customer said that they tried and they could not connect to their router. Install a new UI in the unit that had the new software on it. I then informed the customer that the ovens has to be connected to the internet. Gave customer the WiFi team #. Tested the unit and it is operating as designed.

"JS48NXFXDE01 arrived to inspect internal light issue. I verified several lights would not illuminate, causing the others to be very dimly lit. Per the manufactures technical service pointer, I removed and replaced all of the interior LED modules and tested. The unit resumed normal functions, no leaks observed during service."

"Arrived on site for washer not going into wash cycle . Ran diagnostics,unit is not draining . Also got a lot of bounce in basket . Ordering Suspension and drain pump. Call to set return ; ordrng 1 W11400156 (Suspension) and 1 W10876600 (Drain pump)"

"Arrived on site. At time of visit unit cooling,removed evaporator cover no ice build up and good frost pattern,removed icemaker cover found icicles by fill tube causing water to leak down side of icemaker to ice chute,ran fill test found water spraying out of fill tube,adjusted fill tube and created more of a funnel on fill tube,ran icemaker test no leaks during fill."

"Arrived on site to test unit for loud rattling/banging sounds when vent is being ran. Found damper fell from exhaust tube into blower wheel causing noise. Removed damper and found blower wheel was damaged. Replaced blower assembly, unit now working as designed. Advised customer ducting professional is needed to repair/replace damper. Job complete."

"Arrived on site for a defective water valve and deli door handle,replaced valve and handle tested water dispenser unit working as designed."

Arrived onsite for previously diagnosed parts. Installed the new UI in the unit and heated the ovens to 350?. The unit is operating as designed from the factory.

"Arrived on site to inspect unit for leaking and violently shaking. Upon closer inspection found below outer spring was off and on the inside placed below to correct location and placed spring in correct location. Unit is no longer leaking. Ran diagnostic cycle found unit shaking inspected counterweights and shocks. Replaced shocks due to rusting, tested unit, unit is running as intended. No leaks present at this time. Concession W1ARCH0DPL1. Job complete."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right side trim piece. I cut out the spaces for the hinges and installed and tested door operation and the clears as designed. Job completed"

"Arrived on site to diagnose microwave that lost power. Examined unit and found fuse blown, and breaker had tripped leaving no power. I replaced the fuse and tested the unit. As soon as I opened the door the breaker and fuse tripped again, indicating a failure in the interlocks. Ordering control/interlocks. Return visit set for 4/12. ; ordrng 1 W11551558 (Upper Interlock) and 1 W11551761 (Lower Interlock) and 1 Wpm0805101 (Fuse)"

"Arrived on site to test unit for no cool in RC. Checked drain, drain line is clear of obstructions. Exposed evaporator, found that the evap fan is not activating. Replaced evap fan motor, fan is now engaging properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for frosting over freezer ice maker. Upon closer inspection found seal on inner top hand fc door was not touching the cavity. Used heat gun to reform seal, seal is now touching on all sides. No leaks present at this time. Job complete."

"Arrived on site to inspect unit for warped door letting heat escape. Upon arrival could see warp in door on both sides directly in the middle. Replaced glass and name plate, tested unit, unit is running as intended. Job complete."

"Arrived on site for fridge leaking into fresh food section . Found freezer liner bottom covered in sheet of ice . Removed ice and steamed bottom of evap cover . Found layer of ice in drip tray and drain frozen over ,no ice on evap ( normal frost pattern ) . Steamed drain clean .ran cup of water ,drawing normally. Checked resistance on element and thermistor . Both checked normal. Ran harvest on IM , no spill over of leaking from icemaker . Unit is powering up defrost heater . May have been a restriction in drain hole . Recommended monitoring next couple of day to make sure drain properly . No water leaks detected at time of service . Job complete"

"Arrived on site. Adjusted unit,tested ice dispenser cubes dispensing let customer know its normal for some cubes to come out crushed due to design of chute and ice bin unit working as designed."

Arrived onsite and found unit operating with failed slipping belt causing chirping. Replaced the belt. All. He is good.

Arrived on site to replace igniters and harness. Replaced all parts test unit and unit test good job complete.

"Arrived on site to inspect wall oven with no power. Upon further inspection, I found the unit display blank. Checked the breaker and found it wired to a GFCI breaker and labeled as the dryer and was tripped. I cycled the breaker on and it tripped again. I removed the control panel on the unit and found a loose molex connector on the panel. I plugged the connector in properly and cycled power on and the breaker stayed on this time. I placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. I advised the customer that the wall oven is on the GFCI breaker that is labeled as the dryer. I tripped the breaker thats labeled for the oven and the customer tested the dryer and it would not come on. I recommended the customer contact their builder to have them correct the breaker issue. No further repairs needed at this time, job completed."

Arrived on site to replace control board. Replaced Board test unit and unit test good job complete.

Arrived on site for washer making a squeaky noise during final rinse spin cycle. Upon arrival found no errors. Found silionoid on valve squealing during rinse and replaced under 3/26/24 warranty. Found no leaks during tests. Call complete

"Arrived on site to replace console diagnosed on previous trip. Replaced console, tested unit, unit is running as intended no leaks present at this time. Job complete."

Arrived onsite for oven that resets and says power failure. Customer said that we were out last week and installed a control board. I called WP techline and spoke with them and explained the issue. They informed me the the unit needs to be hooked to the WiFi to update the ui. Gave the customer the WiFi team # to setup WiFi. Customer will call if issue continues.

"On arrival verified complaint of unit not washing. Ran diag cycle and confirmed wash motor not activating, found pump is getting correct voltage. Replaced sump assy and unit now washes correctly. Job complete operational test is good. No leaks detected during service."

"Arrived on site for refrigerator with rc side of 7nit over freezing. Upon arrival confirmed failure. Found middle and lower sections of rc side at 30 degrees and fc side at 10. Found thermistor valve of fc thermostor in defuser reading 10.04kohms and defuser iced over. Found it wouldnt fully shut and leaking cold air into unit. Also found filter and housing not sealing correctly to allow any water to ice maker or dispenser. Rescheduled customer for 04/11/24 to complete repairs. Ordering W11162042 housing, W11645127 defuser; ordrng 1 W11162042 (Housing) and 1 W11645127 (Defuser)"

"Arrived on site to diagnose refrigerator making excess noise per customer. I ran the unit and started the compressor. I found when the compressor is running there is a noticible higher frequency noise coming from the compressor area. Advised customer that this noise did not seem excessive, but I would try and remove as much of it as I can. I found the noise would only lessen if I held onto the high side line going to the condenser. I added some sound pads to the line and found minor improvement. Called and reported to tech line, SR7738826434. Advised tech line of the repair made. Unit has no diminished function and is working as designed, with no other repairs recommended. Relayed information to customer who does not feel the noise was reduced and they were unhappy with the unit. No other repairs performed. Call completed."

"Arrived onsite for MW light staying on. On inspection the light could turned off, found that the 5 volt regulator was cracked on the control board. Installed a new control board and the light is operating as designed from the factory."

Arrived on site for fridge gasket issues . Found door not centered and gasket on freezer door having air gaps . A lot of frost build up . Steamed out frost . Adjusted hinges on door . Heated and used Permagum on door gaskets . Gasket is sealing properly now . No water leaks detected at time of service. Job complete

"Microwave move to apt 8106Arrived on site , replaced one 20A fuse . Ran unit all checked normal . Unit is heating to WP specs . Job complete"

Arrived on site to test unit for noise. Can hear noise when fan is running. Removed unit from cabinet and removed fan and found no damaged. Unit making vibration noises. Job complete.

Arrived on site to test unit for cooktop on light staying on. Found RF infinite switch needs replaced. Scheduled for 04/11. ; ordrng 1 WP3149400 (RF infinite switch)

Arrived onsite for a dishwasher that is leaking. I tested the unit and found the vent leaking. I replaced the vent and tested the machine. There were no water leaks present at the end of service. Call complete.; ordrng 1 W11705150 (Dispenser)

Arrived on site for bottom panel being lifted. Inspected and found bottom panel bowed and not allowing proper heating. Replaced bottom panel and unit is now functioning properly. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for a refrigerator that is making a knocking noise intermittently. Inspected unit and work area. The customer advised that the sound happens when they open and close the refrigerator doors. He throws it does not have an every single time but every time that the compressor is running, it seems to do this. Around the unit three diagnostics and confirmed the customer complaint testing the damper control. I went ahead and replaced the damper control and tested the unit. The unit began to work and operate as designs. Call complete."

"Arrived on site to replace previously diagnosed sump assembly. Replaced part and tested, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for loud noises during spin and agitate. Upon closer inspection found numerous holes not punched through with basket, customer said it has banged since delivery so assumed it was normal. Will need to order tub and return. Ran diagnostic cycle to see if any immediate repairs are necessary. W11178227 will return with tub. Office to reschedule. ; O-emld tckt"

"Arrived on site to Inspect unit for drum not spinning. Upon arrival found motor turning but bogged down, was able to slow down with hand. Replaced motor, belt, idler and rollers due to excessive wear. Tested unit, unit is running as intended. Job complete."

Arrived onsite for a refrigerator that has frost in the FC and the door doesnt seem to be closing correctly. I found that I didnt get one of the lower brackets locked in correctly and it was causing the door to gap at the top. I cleaned up the frost and got everything mounted correctly. I ran the unit through a short defrost and all worked as designed. The door is closing correctly now. Call complete.